11 Academic Coach jobs in South Africa

Overview

The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will play a key role in reinforcing communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

• Support student onboarding and provide ongoing assistance throughout the learning journey.
• Reinforce communication and engagement from registration through to completion to help students stay informed, motivated, and on track.

• Minimum of 2 years work experience in a customer service role and one year experience within the private education sector.
• A completed tertiary qualification will be an advantage.

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data
• Advise on initiatives to improve/close service delivery gaps

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Attention to detail
• Ability to work independently

Overview

The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will reinforce communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

• Support onboarding and ongoing student engagement from registration through to completion.
• Facilitate clear communication with students to help them stay informed, motivated, and on track.

A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data
• Advise on initiatives to improve/close service delivery gaps

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Attention to detail
• Ability to work independently

• A four-year LLB Degree
• Proof of Admission and Practice as an Attorney of the High Court of South Africa
• Proof of Registration and good standing with the relevant Legal Practice Council
• A minimum of three - five years post-admission legal practice experience.
• Proven ability and experience in criminal and civil litigation as well as case management.
• A service record of your current employer/last employer only applicable to external applica

• Experience in teaching and/or facilitating legal education and/or training in a higher education environment
• A copy of your driver's license,
• An advanced degree in Law

• Implement, facilitate, and monitor the clinical legal education training program for undergraduate law students at the UFH Legal Aid Clinic.

• Facilitate the training of candidate attorneys and students as required.
• Ensure active involvement in research activities of the UFH Legal Aid Clinic.
• Provide legal services in line with services offered by the UFH Legal Aid Clinic.
• Coordinating provision for client consultations for law students
• Assist with community engagement programmes at the UFH Legal Aid Clinic and the Faculty of Law where required.
• Work in a team with colleagues within the Faculty.
• Contribute to academic coordination and perform administrative tasks related to the provision of legal services and student teaching at the UFH Legal Aid Clinic.

• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• The ability to be reliable, responsible, dependable, and fulfill obligations.

• The ability to plan work and to follow plans.
• The ability to carefully analyze information and use logic to address issues and problems at work.

• The ability to adhere to rules and strictly follow work regulations.
• Excellent interpersonal and communication skills.
• Good research skills and writing abilities.
• Proficient in using MS Office.

• The ability to lead, take charge of situations, and offer opinions and directions to others.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together

• The ability to be sensitive and understanding of the needs and feelings of others.
• The ability to make decisions through consultation, collaboration, and working with close supervision.

Eastern Cape, Eastern Cape

FACULTY OF LAW

Legal Aid Clinic

ATTORNEY: STUDENT SUPPORT (One-Year Fixed Term Contract)

Minimum Requirements:

• A four-year LLB Degree
• Proof of Admission and Practice as an Attorney of the High Court of South Africa
• Proof of Registration and good standing with the relevant Legal Practice Council
• A minimum of three - five years' post-admission legal practice experience.
• Proven ability and experience in criminal and civil litigation as well as case management.
• A service record of your current employer/last employer only applicable to external applica

Added Advantages:

• Experience in teaching and/or facilitating legal education and/or training in a higher education environment
• A copy of your driver's license,
• An advanced degree in Law

Key Roles and Responsibilities Include:

• Implement, facilitate, and monitor the clinical legal education training program for undergraduate law students at the UFH Legal Aid Clinic.

• Facilitate the training of candidate attorneys and students as required.

• Ensure active involvement in research activities of the UFH Legal Aid Clinic.
• Provide legal services in line with services offered by the UFH Legal Aid Clinic.
• Coordinating provision for client consultations for law students
• Assist with community engagement programmes at the UFH Legal Aid Clinic and the Faculty of Law where required.
• Work in a team with colleagues within the Faculty.
• Contribute to academic coordination and perform administrative tasks related to the provision of legal services and student teaching at the UFH Legal Aid Clinic.

Competencies:

Results-oriented

• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• The ability to be reliable, responsible, dependable, and fulfill obligations.

Strategic thinking

• The ability to plan work and to follow plans.
• The ability to carefully analyze information and use logic to address issues and problems at work.

Business acumen

• The ability to adhere to rules and strictly follow work regulations.
• Excellent interpersonal and communication skills.
• Good research skills and writing abilities.
• Proficient in using MS Office.

Leading

• The ability to lead, take charge of situations, and offer opinions and directions to others.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together

Building coalitions

• The ability to be sensitive and understanding of the needs and feelings of others.
• The ability to make decisions through consultation, collaboration, and working with close supervision.

Closing Date: 10 October 2025

To apply: Interested applicants who meet the criteria are invited to:

Visit the Website for a more comprehensive advert and to apply online.

1. Applications must be accompanied by:
   
   a) A recent and comprehensive curriculum vitae
   
   b) A Covering Letter stating how applicants satisfy the requirements of the advertised position/s
   
   c) A completed University of Fort Hare Application Form
   
   d) Copies of the applicant's qualifications. Foreign qualifications must be accompanied by an evaluation certificate from SAQA.
2. No faxed, emailed or walk-ins (hard copies) will be accepted.
3. Applicants are urged to ensure that their applications reach the Human Resources Department before the closing date. Late or incomplete applications will not be considered.
4. Failure to comply with the above directions will result in the application/s being disqualified

Note: Correspondence will be conducted with short-listed candidates only. Queries can be directed to Fungai Matumba on and

The University reserves the right NOT to make a permanent appointment at this stage.

University of Fort Hare is an equal opportunity and affirmative action employer. Pursuant to complying with the Employment Equity Act No.55 of 1998, when appointing preference will be given to applicants from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile.

For more information please contact:

Fungai Matumba

Job Description
The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga.

This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student's learning journey. The successful candidate will play a key role in reinforcing communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

Requirements
Essential Qualifications & Experience:
A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.

Essential Skills

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data.
• Advise on initiatives to improve/close service delivery gaps
• Ability to advise on initiatives to improve/close service delivery gaps

Qualities

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Sense of urgency
• Attention to detail
• Ability to work independently

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Listing reference: manco_

Listing status: Online

Apply by: 31 August 2025

Job category: University and Academy

Location: Durban

Contract: Permanent

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.Student Support Consultant - AssessmentsCORE PURPOSEThe core purpose of the job is to provide high quality and internationally reputable student service via telephonic, digital or any other means of communication required by the organization. To apply first responder resolution practices and problem solving ability, together with excellent verbal and written communication.

CORE FUNCTIONS INCLUDE:

• To provide administrative assistance to students who contact MANCOSA with an assessment-related query telephonically, via a live chat or by sending an email via the ticketing system, so as to provide satisfactory resolution to the student query.
• The Assessments Student Support Consultant must offer guidance to students across a range of assessment related aspects.
• Collaborating with team members and relevant stakeholders to assist students for query resolution.
• Ensure all assessment-related student support needs are met and always in line with the organizational vision, mission and strategy.
• Efficiently handle operations within the call center and administration unit whilst maintaining service levels that are agreed upon and measured against key performance indicators.
• Develop and Improve student satisfaction strategies through efficient use of communication skills, available systems, tools and processes

• Matric

• Minimum 2 years’ experience in a customer service related environment
• Excellent writing skills and attention to detail on email

• Qualification in Customer Care/Services

• Willingness to work overtime when required.
• Special or ad-hoc projects may be allocated as determined by the institutions operational requirements and interdepartmental process integration requirements.

Job category: Others: Administrative Support and Secretarial

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN.

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives of growth, stakeholder engagement, and operational and academic excellence. The incumbent will perform a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

1. Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
2. Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
3. Actioning the appropriate follow-up mechanism for Cancellations, Deferrals, and Change of Electives (COE) in accordance with the SOP.
4. Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
5. Reporting daily targets in accordance with key tracking points to the unit line manager and providing suggestions for the improvement of service and retention initiatives.
6. Facilitating the resolution of queries and complaints arising from the Student Registration Support unit and conducting follow-ups from customer satisfaction surveys.
7. Investigating and resolving queries and complaints as determined by the Student Services Manager.
8. Contributing to re-engineering business processes and applicable policies to enhance efficiency and quality of activities executed.
9. Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
10. Administering records within the department including reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

QUALIFICATIONS

Relevant computer applications certificates and/or Call Centre system training would be an advantage.

EXPERIENCE AND SKILLS

1. Minimum two (2) years experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
3. Strong interpersonal skills.
4. Excellent verbal and written communication skills.
5. Ability to adopt and solve problems.
6. Must be able to make sound judgement under pressure.
7. Stress tolerance.
8. High energy level.
9. Integrity.

ADVANTAGES

1. Experience with help desk support would be an added advantage.

GENERAL

Must be able to work weekends and overtime when necessary.

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

The core purpose of the job is to comply with initiatives relating to the key institutional objectives: growth, stakeholder engagement, and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Registration Support Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

Relevant computer applications certificates and/or call centre system training would be an advantage.

• Minimum two (2) years ’ experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgment under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

• Experience with help desk support would be an added advantage.

Must be able to work weekends and overtime when necessary.