18 Jobs in Villiersdorp

The Restaurant Floor Supervisor at La Residence is responsible for overseeing all aspects of service in the hotel's dining rooms. This role is a personal contact point with all guests and oversees all Front of House staff on shift, from Waiters to Bartenders, Baristas, Wine Stewards and Runners. The incumbent will embody the welcoming, genuine and warm hospitality that The Royal Portfolio strives to provide all guests, and ensure that all staff in the dining rooms provide superior, personalised service. This will ensure that as a team we live up to the company's purpose, which is “To give our guests a complete experience and a perfect stay” .

MAIN DUTIES & RESPONSIBILITIES

• Plan, supervise and control various operations, working closely and supporting the Restaurant Manager and Duty Managers.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Constant effective communication with managers and supervisors regarding any guest or staff issues.
• Encourage and motivate staff with a positive attitude.
• Operate POS (point of sale) and maintain security of system.
• Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions.
• Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Maintain excellent product knowledge (food, wine, spirits, etc).
• Prepare weekly staff rosters if need be.
• Conduct service briefings.
• Ensure all Front of House staff adhere to the ‘Company Code of Conduct’ and ‘Standard Operating Procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
• Ensure the correct set up for functions and bookings for the day.
• Ongoing menu and beverage training as well as developing regular tests.
• Monitor staff breaks and general time keeping.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• A diploma in Hospitality Management or a Hotel School qualification will be given preference
• A relevant wine qualification (WSET 1 or 2)
• 3-5 years’ experience in a luxury hotel & restaurant environment, at least 2 years' in a Senior or Supervisor role
• Excellent Food and Beverage knowledge within a 5 star service property or restaurant
• Proven experience in hosting discerning guests, and pre-empting and resolving any uncomfortable situations.
• Knowledge of the following software: Opera (Property Management System) at Operator Level; Micro’s POS (point of sale);  Microsoft Office Word, Excel and Outlook; Google Docs
• Strong organisational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays.
• Excellent verbal and written communication in English is essential, additional languages are a plus
• A passion to learn, teach and drive improvement in employees
• International travel and work experience (in a similar role/ establishment) will be advantageous
• Own transport a plus
• Must live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

• A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
• Experience in reservations and PMS systems
• Strong grasp of rate structures (rack, STO) and booking platforms
• Excellent communication and client service skills
• Detail-oriented with solid admin and payment tracking abilities
• Knowledge of travel logistics, especially for remote African destinations
• Team player who collaborates across departments
• Some understanding of Namibia and Mozambique

• Respond promptly to all reservation-related emails and calls.
• Maintain organized reservation records and guest history files.
• Understand room types, activities, facilities, and competitor offerings.
• Provide accurate travel logistics guidance for remote destinations.
• Quote and confirm bookings with correct rates and charges.
• Ensure deposits are received within 14 days of booking.
• Monitor and follow up on outstanding payments.
• Flag payment issues to the Reservations Manager.
• Maintain a professional, positive attitude with clients.
• Liaise with operations for client needs and logistics.
• Pass sales leads to the Sales team.
• Flag special requests or potential issues to the Reception Manager.
• Support special projects as needed by Reservations, Sales, or Marketing teams.

• Provide friendly, courteous, and professional service at all times, greeting all guests warmly and professionally in accordance with five-star standards.
• Understand the sequence of service and proactively anticipate guest needs.
• Handle guest complaints and comments professionally, escalating issues to the Restaurant Manager or Manager on Duty when appropriate.
• Maintain comprehensive knowledge of the menu and wine list to offer informed recommendations.
• Ensure prompt and accurate beverage service to pool and restaurant guests.
• Demonstrate expert-level cocktail knowledge and prepare drinks upon request.
• Assist with special guest requests and accommodate non-menu items where possible.
• Restock and check the coffee station for each service/shift to ensure consistent barista operations.
• Perform cleaning duties as required, including polishing cutlery and glassware, and cleaning floors, fridges, windows, and service areas such as buffet stations.
• Light and maintain the fireplace in the restaurant and bar during winter months.
• Accurately enter transactions into the Easipos system.
• Complete shift-end cash-ups and submit for verification and sign-off by the Manager on Duty.

• Minimum of 1 year of experience in a similar role within a five-star establishment.
• Proven knowledge of bar set-up, beverage service, hygiene protocols, and advanced cocktail preparation.
• Familiarity with operating food and beverage machinery, equipment, and tools.
• Proficiency in POS systems, preferably Easipos.
• Excellent communication skills.
• Strong guest service orientation.

• Matric or equivalent qualification.
• A wine certificate or mixology training is advantageous.
• Preference will be given to candidates residing in Franschhoek and surrounding areas.