922 Jobs in Mpumalanga

Assistent Hotel Manager Amersfoort (30 or 38 hours per week)

Amersfoort, Mpumalanga Bastion Hotels

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Job Description

This Is What You'll Do

  • Welcome guests with a smile and ensure a warm reception. You are the first point of contact and our hotel's representative.
  • Manage and process reservations via phone or email, handle administrative tasks, and process invoices.
  • Coordinate and optimize daily operations, stepping in where needed.
  • Effortlessly switch between different departments within the hotel.
  • Be operationally active in the following departments: breakfast service, housekeeping, and the restaurant.
  • Have a fixed location within the Bastion Hotel chain but remain flexible for assignments at other locations when necessary.

We work with the MEWS reservation system . No experience with MEWS? No problem! We provide extensive training and support.

Who are you?

  • You are available full-time and flexible from Monday to Sunday, for both morning and evening shifts.
  • Morning shifts run from 06:00 to 15:00, evening shifts from 14:30 to 00:00. Occasionally, you may work an intermediate shift to handle peak hours.
  • You have completed an MBO level 4 education in Hospitality or have relevant experience in the hospitality industry.
  • Preferably, you have a driver's license and access to a car.
  • You are fluent in both Dutch and English, both spoken and written.
  • You can quickly switch between different tasks, even in high-pressure situations.
  • You are ambitious, driven, and ready to further develop your leadership skills.
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Hot Air Balloon Pilots

Secunda, Mpumalanga Mpumalanga Hot Air Balloons (PTY) Ltd

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Join us in delivering breathtaking sunrise flights across the scenic Lowveld & Highveld regions of Mpumalanga! We're looking for licensed Hot Air Balloon Pilots and Co-Pilots passionate about aviation, eco-tourism, and safety.
Pilot Requirements:
• Valid SACAA CPL or PPL (Balloon)
• 30+ PIC hours (for CPL)
• Current Class 2/1 Medical & RT License

We Offer:
• Competitive pay: R25K–R40K (pilots), R8K–R15K (co-pilots)
• Bonuses, flexible scheduling, license renewal support
• Work in one of SA’s top adventure destinations!

Subject: Pilot Application – (Your Name)
Come soar with us!
#AviationJobs #HotAirBallooning #MpumalangaJobs #EcoTourism #AdventureTourism #NowHiring #PilotJobsSA

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Chief Engineer

Middelburg, Mpumalanga Radisson Hotel Group Inc.

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  • Job Family Group: Building & Engineering
Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Building & Engineering Head of Department and Chief Engineer to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Building & Engineering Head of Department and Chief Engineer you play a vital role in ensuring our properties deliver an experience beyond expectation, creating memorable moments for our guests.

  • Ensures the smooth running of the property maintenance department, where all areas are maintained to the highest levels.
  • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
  • Develops and implements plans where property maintenance initiatives & hotel targets are achieved.
  • Leads and manages the maintenance team, fostering a culture of growth, development and performance within the department.
  • Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
  • Builds and maintains effective working relationships with all key stakeholders.
  • Establishes and delivers an effective planned preventative maintenance programme to address maintenance and environmental and conservation matters.
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Qualifications
  • Proven experience in property maintenance with strong problem solving capabilities
  • Excellent leadership skills with a hands-on approach and lead-by-example work style
  • Commitment to exceptional guest service with a passion for the hospitality industry
  • Ability to find creative solutions, offering advice and recommendations
Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

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Branch Manager - Nelspruit

Mpumalanga, Mpumalanga Cartrack

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Job Description

Are you a dynamic leader, able to roll up your sleeves, get involved and motivated by customer satisfaction? Do you take ownership, embrace challenges, love problem-solving and are driven to achieve results? We’re a world-leading smart mobility tech company with over 2,175,000 subscribers across 24 countries, and we’re looking for a Branch Manager to manage the operations of our team based at the Nelspruit Branch.

Responsibilities:
  1. Lead and manage a team of technical, operational, sales and administrative staff to achieve sales/branch targets.
  2. Build and maintain existing client relationships and continuously strive to improve customer satisfaction levels.
  3. Ensure that quality is maintained at all levels of branch operations.
  4. Work alongside Relationship Managers to source new business (within all go-to-market channels, i.e. Dealerships, Commercial and Insurance).
Minimum Requirements:
  1. National Senior Certificate / Grade 12.
  2. Tertiary education (advantageous).
  3. Minimum of 5 years in both an operational/sales environment.
  4. Strong Business Acumen with a focus on customer relations.
  5. Ability to manage a diverse team.
  6. Ability to plan and organize with strong administrative skills.
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Assistant Store Manager

Mpumalanga, Mpumalanga Cash Crusaders

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Job Description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays

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Head of Finance

Middelburg, Mpumalanga ExecutivePlacements.com - The JOB Portal

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Job Overview

We are recruiting a Head of Finance for a leading company in the mining industry, based in Middelburg/Witbank. This is a senior strategic role overseeing all financial operations, planning, and compliance for the business. The Head of Finance will partner with executive and operational teams to drive financial excellence, improve cost efficiencies, and support data-driven decision-making. The role involves full management of financial planning, strategy development, investment assessment, budgeting, reporting, and analysis to ensure the company’s finances are optimally utilized. In the mining sector, effective financial leadership requires balancing complex operations with rigorous cost control and strategic decision-making. The ideal candidate is a driven, energetic, and task-focused individual who can work independently and collaboratively to elevate the company’s financial performance.

Head of Finance

Recruiter:

Fem Recruitment

Job Ref:

ID00058/CS

Date posted:

Monday, June 2, 2025

Location:

Middelburg, South Africa

SUMMARY:

Head of Finance – Mining Industry

(Middelburg/Witbank, South Africa)

Job Overview

We are recruiting a Head of Finance for a leading company in the mining industry, based in Middelburg/Witbank. This is a senior strategic role overseeing all financial operations, planning, and compliance for the business. The Head of Finance will partner with executive and operational teams to drive financial excellence, improve cost efficiencies, and support data-driven decision-making. The role involves full management of financial planning, strategy development, investment assessment, budgeting, reporting, and analysis to ensure the company’s finances are optimally utilized. In the mining sector, effective financial leadership requires balancing complex operations with rigorous cost control and strategic decision-making. The ideal candidate is a driven, energetic, and task-focused individual who can work independently and collaboratively to elevate the company’s financial performance.

POSITION INFO:

Key Responsibilities

  • Strategic Financial Leadership: Provide overall financial direction and leadership to the organization. Oversee all finance and accounting functions (including treasury, budgeting, reporting, debtors/creditors, assets, and payroll) to ensure robust financial control and governance. Act as a business partner to site and executive leadership, contributing to strategy and operational decisions.
  • Financial Planning & Analysis: Lead the annual budgeting and periodic forecasting processes, including long-term financial planning (e.g. 3-year business plans). Analyze financial reports and data to assess performance, identify trends, and guide data-driven decision-making for improved profitability and growth. Prepare and present monthly and quarterly financial results, insights, and recommendations to senior management and the board
  • Cost Control & Efficiency: Identify opportunities to improve financial efficiencies and reduce costs across mining operations. Implement and monitor rigorous cost control measures, optimizing resource allocation without compromising operational effectiveness. Leverage analytics and financial modeling to drive efficiency improvements in line with industry best practices.
  • Compliance & Risk Management: Ensure full compliance with financial regulations (IFRS and local GAAP), tax laws, and company policies. Oversee external audits, preparation of Annual Financial Statements, and timely statutory reporting. Uphold the highest standards of governance, ethics, and integrity in all financial dealings. Enforce the company’s financial controls and risk management framework, including compliance with the company’s lie detector (polygraph) policy, anti-fraud measures, and internal audit recommendations.
  • Systems & Technology: Maintain and enhance financial systems and processes. Drive modernization initiatives such as ERP system upgrades or implementations to improve reporting accuracy and efficiency. Champion the adoption of new technologies, including AI-driven financial tools, to automate processes and improve real-time financial analysis (reflecting modern trends where 72% of finance leaders use AI in operations). Ensure high data integrity and leverage business intelligence for strategic insights.
  • Team Leadership & Development: Lead, mentor, and develop the finance team (including accounting and payroll staff). Foster a culture of collaboration, innovation, and continuous improvement within the department. Set clear performance goals and provide coaching to build a high-performing finance team capable of supporting a growing business.
  • Strategic Partnering: Work closely with other departments (operations, procurement, etc.) to provide financial guidance on projects, capital expenditures, and cost-saving initiatives. Evaluate investment opportunities and projects with thorough financial analysis to support sound business decisions. Act as a key advisor to the CEO/Managing Director on financial matters, contributing to strategic planning and execution.
  • Performance Monitoring: Establish KPIs and financial metrics to monitor the company’s performance. Drive data-driven performance management, including variance analysis (actual vs. budget), and implement corrective actions where needed. Prepare insightful management reports that highlight financial and operational performance, ensuring management has the information needed for timely decisions.
  • Continuous Improvement: Stay abreast of industry trends (mining sector dynamics, commodity price impacts, etc.) and proactively adapt financial strategies accordingly.

Continuously seek to improve the finance function’s effectiveness, whether through process streamlining, training, or adopting best practices in financial management.

Qualifications & Experience

  • Education: A relevant finance qualification is required. Chartered Accountant (CA(SA)) designation preferred, or CIMA or BCompt (or equivalent degree in Accounting/Finance) with strong academic credentials. Postgraduate qualification (MBA or similar) is an added advantage.
  • Experience: 5–10 years of post-qualification experience in finance and accounting roles, with a track record of progressive responsibility. At least several years in a senior finance leadership position (Finance Manager, Financial Controller, or Head of

Finance). Mining industry experience (or related sectors like manufacturing/heavy industry) is highly advantageous, given the operational complexity and scale of mining finance.

  • Technical Skills: High proficiency in financial management and accounting principles (IFRS knowledge required). Strong grasp of budgeting, forecasting, financial analysis, and reporting. Experience in overseeing audits, tax compliance, and statutory

reporting. Familiarity with cost accounting and managing finances in a project-based or operational environment is important.

  • Systems Proficiency: Excellent computer skills, including advanced MS Excel and financial modeling abilities. Hands-on experience with accounting and ERP systems

(e.g., SAP, Sage, Oracle, or similar) is required. Comfort with data analysis tools or BI software is beneficial. A demonstrated willingness to learn and implement emerging financial technologies (such as AI-driven analytics or automation tools) will be a strong plus.

  • Licenses: Registered CA(SA) status (if applicable) and professional membership in good standing. Valid driver’s license is required; own transport is advantageous for commuting and site visits.
  • Background: Must have a clean criminal record and no adverse credit or media references (due diligence and background checks will be conducted). Candidates should be willing to undergo integrity assessments in line with company policies

(including polygraph tests) to ensure a high level of trust and accountability.

Skills & Competencies

Leadership & Management: Proven leadership skills with the ability to inspire and manage teams effectively. Capable of setting a vision for the finance function and executing plans to achieve it. Strong people management experience (5+ years leading teams), including coaching and developing staff.

  • Strategic Thinking: High-level strategic and analytical thinking ability. Able to see the “big picture” and align financial strategy with business goals. Competent in evaluating complex financial scenarios and providing clear strategic recommendations to leadership.
  • Communication: Excellent communication and presentation skills. Able to convey financial information and insights to non-financial stakeholders in a clear, compelling manner. Fluent in English (written and verbal); able to draft high-quality reports and present at executive and board level.
  • Analytical Skills: Strong analytical and problem-solving competencies. Detail-oriented with a focus on accuracy, yet able to interpret data in a broader business context. Data-driven decision-making mindset – comfortable using data and analytics to drive decisions and measure success.
  • Technical & IT Aptitude: Tech-savvy with the ability to quickly learn and leverage new software and tools. Adept at using ERP systems and financial software. Knowledge of how to implement or work with AI-powered financial tools or automation will be beneficial as the company modernizes its finance operations. High proficiency in general office software and the ability to adapt to digital workflows.
  • Financial Acumen: Deep understanding of financial management in a corporate environment, including cash flow management, capital structure, and return on investment principles. Ability to perform advanced financial analysis (NPV, IRR, scenario analysis) for project evaluations. Strong grasp of risk management in finance, including hedging, insurance, and internal controls relevant to the mining sector.
  • Compliance & Ethics: Well-versed in corporate governance and ethical standards. Committed to upholding integrity, confidentiality, and transparency in all financial activities. Familiar with compliance requirements specific to mining (royalties, environmental financial provisions, etc.) and ensuring the finance function adheres to all regulatory obligations.

Personal Attributes

  • Driven & Proactive: A highly driven and energetic individual with a strong work ethic. Self-motivated and task-focused, capable of taking initiative and driving projects to completion with minimal supervision.
  • High Performance Mindset: Thrives in a high-performance, high-reward environment. Shows ambition and the potential to grow within the company (a high-potential individual who could take on greater responsibilities over time). Committed to continuous personal and professional development.
  • Adaptable & Resilient: Resilient under pressure and able to maintain composure during challenging periods (e.g. tight deadlines, audits, or fluctuating market conditions). Adapts quickly to changes, and willing to work extended hours or weekends when necessary to meet critical deadlines or business needs.
  • Independent & Collaborative: Capable of working independently with confidence, making sound decisions and judgements. Equally a team player who can collaborate effectively across departments and with diverse teams (finance, operations, executive leadership). Excellent interpersonal skills and the ability to build trust across the organization.

Integrity & Loyalty: Unquestionable integrity, trustworthiness, and ethical conduct. Demonstrates loyalty and commitment to the organization’s success. Able to handle sensitive information with discretion. Willing to comply with all company policies, including those related to security and honesty (e.g. willing to undergo lie detector tests as needed).

  • Organized & Detail-Oriented: Exceptional organizational skills with the ability to juggle multiple priorities and projects. Detail-oriented in financial work, ensuring accuracy and quality, while also able to meet deadlines consistently. Shows a systematic approach to problem-solving and a focus on process improvement.

Other Requirements

  • Location: Preference for candidates based in the Middelburg or Witbank area (Mpumalanga province) for proximity to operations. Candidates from other regions will be considered based on best fit, but willingness to relocate or travel frequently to the Middelburg/Witbank area is required.
  • Travel: Must be willing to travel to various operational sites or meetings as needed. While the primary base is in Middelburg/Witbank, occasional travel to Johannesburg or other regions (and potentially internationally for training or meetings) may be required.
  • Hours: Flexibility to work extended hours or occasional weekends during peak periods (e.g. financial year-end, audits, major project deadlines) is expected in this senior role. The candidate should be dedicated and available to fulfill the demands of the position when the business requires.
  • Driver’s License: Valid driver’s license is required for local travel between sites/offices. Own transport is an advantage, though company transport or allowances may be provided for business travel.
  • Background Checks: Employment is contingent on satisfactory results from comprehensive background checks. This includes verification of qualifications and professional memberships, a clear criminal record, and checks for any adverse media exposure or reputational risks. Candidates must also agree to comply with the company’s integrity protocols, which may include polygraph (lie detector) testing in line with company policy.
  • Health & Safety: The mining industry places a strong emphasis on safety and health. The Head of Finance must be willing to adhere to all company health, safety, and environmental policies. While this is a finance role, leading by example in compliance and safety behavior on-site or in the office is expected.

Remuneration

Salary: A competitive market-related salary package will be offered, aligned with the seniority of the role and industry standards for South Africa’s mining sector. The remuneration will include a base salary and may include benefits such as medical aid, pension, and a performance-based bonus or incentive scheme. The exact package will depend on the candidate’s experience and qualifications, but it is designed to reward high performance and drive excellence.

Benefits & Growth: Beyond the salary, the successful candidate will join a high-performance, high-reward environment with significant opportunities for growth. The company is committed to developing its leaders, and the Head of Finance will have the chance to influence company strategy and potentially advance to even more senior roles as the business grows. This role promises not only



Seniority level
  • Seniority level Executive
Employment type
  • Employment type Full-time
Job function
  • Job function Finance and Sales
  • Industries Advertising Services

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Store Manager - BUCO Nelspruit

Mpumalanga, Mpumalanga The Building Company

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Job Description

  • Manage Profitability: Ensure the store's continuity, growth, and profitability by managing costs and maximizing sales turnover and returns. Identify new business opportunities, take calculated risks, and generate innovative ideas to implement new opportunities and maximize sales.
  • Planning and Budgeting: Collaborate with the Operations Executive and Regional Operations Manager to interpret business objectives into an operational plan for the store.
  • Procurement, Stock Control, and Merchandising: Oversee store logistics, ensure products are purchased according to procurement policies, maintain optimal stock levels, and control stock losses.
  • Maintain Stock Variances: Keep stock levels optimal and monitor variances.
  • Financial Management: Prepare and adhere to the store budget in line with operational plans, and monitor financial processes according to best practices and company procedures.
  • Customer Service: Address customer complaints effectively, coordinate promotions, advertising, and PR to enhance the brand's market share following company procedures.
  • Accountability for Day-to-Day Operations: Oversee daily operations, administration, sales, customer service, and overall management of store employees.
  • Operational Analysis: Analyze operational data to identify problems and success areas, and work with the management support team to resolve issues and enhance successes.
  • People Management: Inspire, motivate, guide, develop, and lead employees to meet store objectives, applying company policies and fostering a harmonious work environment.
  • Legislative Compliance and Corporate Governance: Ensure compliance with all relevant legislation and legal matters related to the business operations.
  • Company Values and Culture: Uphold and promote the company's values and culture.
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    Finance Head of Department

    Middelburg, Mpumalanga Radisson Hotel Group Inc.

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    Job Description

    Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

    People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

    Job Description

    Do numbers and attention to detail excite you? Are you able to support and develop a team of passionate hoteliers? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

    We are currently seeking a Finance Head of Department to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

    As the Finance Head of Department, you bring an unparalleled level of financial acumen, a strategic mindset geared towards results, and an unwavering passion for driving excellence in fiscal management to our dynamic Finance Team. Your commitment to precision and leadership will play a pivotal role in shaping the financial success of our organization.

    • Maximizing cash flow performance of the hotel
    • Enforcing & establishing adequate controls for all revenues and protection of assets to improve the level of guest service.
    • Providing financial guidance in the formulation and implementation of the hotel business plan and departmental budgets.
    • People Developer
    Qualifications
    • Proven experience in accounting with strong problem-solving capabilities
    • Excellent leadership skills with a hands-on approach and lead-by-example work style.
    • Commitment to exceptional guest service with a passion for the hospitality industry
    • Ability to find creative solutions, offering advice and recommendations.
    • Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
    Additional Information

    Why Join Radisson Hotel Group?

    Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

    Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

    Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

    Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

    Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

    Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

    Apply now and let’s make every moment matter.

    We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

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    STORE MANAGER

    Mpumalanga, Mpumalanga Staff Unlimited Recruitment

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    Job Description

    Salary negotiable dependent on experience and qualifications

    Management duties including, but not limited to :

    • Staff management
    • Driving sales and ensuring theft levels are kept to a minimum
    • Store standards and housekeeping
    • Enforcing company policies and procedures
    • Risk Management and the Occupational Health and Safely Act

    Achieving :

    • Turnover and budget
    • Targeted expense savings

    Requirements :

    • Grade 12 or higher
    • At least 3 years’ store management experience
    • A solid retail background
    • A sound knowledge of retail practices, and a specific understanding of the SA legislative and financial aspects of a retail business
    • Relevant IT and systems knowledge
    • A Sales / Marketing Management qualification would be an advantage
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    Branch Manager - Nelspruit

    Mpumalanga, Mpumalanga Sanlam Group

    Posted 1 day ago

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    Job Description

    • Jobs by Location
    • Job by industries

    What will you do?

    • To grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
    • Guiding, integrating and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
    • Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
    • Assuming responsibility for the successful day to day maintenance and management of the Retail branch.
    • Being a key representative for the retail branch in the industry.

    What will make you successful in this role?

    Strategy Development and Business Planning :

    • Work with Area Manager and translate the Provincial strategy into a retail branch strategy, specifying targets, objectives and metrics.
    • Contribute insights to monthly, quarterly and annual business planning for retail branches in the Region / Province.
    • Responsible for managing operational costs in line with the allocated budget.
    • Develop incentive tactics for the Branch Consultants and drive performance
    • Retail Branch Sales Delivery

    Activations :

    • Develop and execute strategies (campaigns / promotions / events / etc.) to entice and draw clients from outside of the branch.
    • Plan and represent the branch at various forums / events / community platforms to establish awareness and gain business.

    Sales and Operational Effectiveness :

    • Communicate the Retail Branch strategy, sales targets and metrics to Branch Consultants.
    • Identify Key Result Areas and work with Branch Consultants to develop and agree collective targets.
    • Monitor activities and the achievement of sales targets in the branch.
    • Identify areas of improvement and work with Branch Consultants to address / rectify.
    • Work with Business Owners of supporting functions (HR, Technology, etc.), and put the right mechanisms in place (systems, processes, technology) to ensure the branch is able to deliver a service and achieve targets.
    • Identify and escalate areas of improvement regarding support systems, processes, and technologies.
    • Where possible, solve problems or propose solutions to prevent issues from reoccurring.

    Establish and drive a Service Culture :

    • Align processes and procedures in the Bank to allow for a smooth, efficient and optimal client experience.
    • Develop, drive and monitor client experience, and client service delivery standards in the branch.
    • Manage the daily achievements of and adherence to service delivery SLAs. Identify areas of continuous improvement and take corrective action to address it.
    • Ensure all client complaints and queries are handled effectively, within SLA timeframes. Where relevant, respond to escalations and continuously provide feedback to clients regarding outcomes / progress of resolutions.

    Compliance, Quality and Risk Management :

    • Ensure compliance and quality standards are effectively communicated and adopted across the branch.
    • Ensure alignment to the Treating the Customer Fairly (TCF) framework in all business practices and ensure the branch operates within the FSCA regulations.

    People Management :

    • Work with Human Resources and Talent Acquisition to put the necessary capacity / capability in place to achieve sales targets in the branch.
    • Work with HR to establish and maintain good people practices in the branch.
    • Responsible for all operational people practices relating to direct reports, in collaboration with the Human Resource Function (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
    • Manage and support the accreditation and continuous professional growth of staff functioning in the branch.

    Monthly Planning and Reporting

    • Responsible for monthly reporting of sales and service activities in the Branch. Analyse data to identify areas of improvement and plan for the next month.
    • Conduct monthly and annual planning based on reports

    Qualification :

    • Matric (Grade 12)
    • RE1 and RE5
    • 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
    • Class of Business accreditation (annual)
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    • Quality, Compliance and Accreditation
    • Business processes
    • Personal Attributes
    • Interpersonal savvy - Contributing through others
    • Decision quality - Contributing through others
    • Directs work - Contributing through others
    • Optimises work processes - Contributing through others
    • Sales / Retail / Business Development jobs
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