1,009 Jobs in Mpumalanga
Head Of Operations (South Africa)
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Are you a dynamic leader passionate about customer experience and operational excellence?
My client is seeking a Senior Leader to drive, develop, and manage the performance of their Contact Centre Operation based in Durban, South Africa.
This role offers an incredible opportunity for career growth in an exciting, rapidly expanding company.
If you have a strong background in customer service and are ready for a new challenge, we want to hear from you!
Job Summary : You will be responsible for leading and optimising the customer experience across all channels in a complex environment overseeing FTE.
Your strategic leadership will be crucial in ensuring that performance targets are met, costs are managed efficiently, and customer satisfaction is consistently high.
Your Role : As the Head of Contact Centre Operations, you will lead and promote contact centre performance and customer experience, aligned with the company's CX strategy.
You will manage and monitor commercial and budgetary performance, driving opportunities and minimising costs.
Your role includes coaching and developing teams to maximise their potential, ensuring governance and compliance standards are met, and maintaining positive stakeholder relationships.
About You : You are an experienced leader with a proven track record in customer service at a senior level.
Your excellent people management, leadership, and coaching skills enable you to engage and motivate your teams effectively.
You thrive in a fast-paced environment and can manage multiple tasks and priorities simultaneously.
Your ability to challenge and influence stakeholders, along with your commercial acumen, will be key to your success in this role.
Some Bullet Points About You : Extensive experience in delivering customer service at a senior level Strong people management, leadership, and motivational skills Ability to thrive in a fast-paced environment Proven track record in communication and engagement at multiple levels Experience with onshore and offshore contact centres Excellent root cause analysis and problem-solving skills Insurance experience Master's degree required for a visa in South Africa Salary and Benefits : Competitive salary : £65-75k 50% Bonus Relocation package including flights and accommodation for at least 1 month Travel back to the UK every 3 months How to Apply : If you are ready to take on this exciting challenge and drive success in a dynamic environment, please submit your application with your CV detailing your relevant experience.
We look forward to hearing from you!#J Ljbffr
Create a job alert for this search #J-18808-LjbffrCentre Manager
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Centre Manager Job Summary : The Centre Manager is responsible for overseeing the day-to-day operations and overall management of a mixed-use Centre located in Mbombela in the Mpumalanga province.
The primary objective of this role is to ensure the smooth functioning of the Centre, drive business growth, and enhance the overall customer and tenant experience.
This position requires a combination of leadership, operational expertise, strategic thinking, and exceptional customer service skills.
Responsibilities : Operations Management : Oversee all aspects of the Centre's operations, including leasing, tenant relations, maintenance, security, housekeeping, waste management, and parking.
Develop and implement efficient operational procedures to ensure a safe, clean, and well-maintained environment for visitors and tenants.
Monitor facility maintenance and repair activities, ensuring they are completed in a timely and cost-effective manner.
Regularly conduct inspections to ensure compliance with building codes, safety regulations, and health standards.
Tenant Relations : Establish and maintain strong relationships with tenants, addressing their concerns promptly and effectively.
Develop and implement tenant retention strategies to minimize vacancies and attract new, desirable tenants.
Negotiate lease renewals, rent escalations, and other leasing terms in collaboration with the leasing team.
Coordinate with marketing and promotional teams to support tenant events and marketing initiatives.
Financial Management : Develop and manage the annual budget for the Centre, ensuring financial targets are met and expenses are controlled.
Monitor financial performance, analyze revenue and expenses, and make recommendations for cost-saving initiatives and revenue growth.
Prepare regular financial reports for senior management and owners.
Business Development : Identify opportunities to maximize the Centre's revenue and profitability.
Collaborate with the leasing team to attract new tenants and negotiate lease agreements.
Stay updated on industry trends, competitors, and market conditions to identify potential risks and opportunities.
Customer Experience : Champion a culture of exceptional customer service throughout the entire Centre.
Implement and maintain high standards for cleanliness, safety, and presentation across all areas.
Provide support to customers, addressing their inquiries, complaints, and feedback promptly.
Plan and execute customer-focused events and initiatives to enhance the overall customer / tenant experience.
Minimum Requirements, Qualifications and Experience : Grade 12 and / or equivalent qualification.
A tertiary qualification in business administration, management, or a related field will be an added advantage.
A valid driver's license and own reliable transport essential.
At least 3-5 years of proven experience as a Centre Manager or in a similar role.
Strong leadership and management skills with the ability to motivate and inspire a diverse team.
Excellent interpersonal and communication abilities to effectively interact with tenants, customers, and senior management.
Sound financial acumen and the ability to create and manage budgets and control costs.
Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a dynamic environment.
In-depth knowledge of retail operations, leasing, and property management.
A track record of successfully driving business growth and enhancing customer satisfaction.
Proficient in using computer software and applications, including but not limited to MS Office and others related to property management and financial reporting.
Note : This job specification is intended to convey information essential to understanding the scope of the Centre Manager role and is not all-inclusive.
Other duties and responsibilities may be added as needed.
#J-18808-LjbffrAssistant Store Manager
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About the Role
Exceed customer expectations through monitoring the sales engagement in store.
Optimise sales through creating an engaging and inspiring team environment.
Responsibilities
- Communicate the performance standards and what is expected from the team.
- Minimize shrinkage by monitoring stock loss related risks.
- Drive sales through identifying merchandising opportunities.
- Implement the look and feel of the store in line with company standards.
- Implement a staffing plan according to the turnover expectations.
- Identify opportunities to optimize merchandising and sales.
- Daily Managers Checklist.
- Provide guidance for housekeeping and merchandising.
- Customer & Relationship Results.
- Deliver Awesome Retail Experience.
- Manage people, product, and process.
- Optimize team through creating an inspiring environment. Have fun.
- Talent and Succession plan.
- Implement succession plans and define development actions.
Qualifications
Matric .
Required Skills
Retail and management
#J-18808-LjbffrOmf Branch Manager (Nelspruit, Mpumalanga)
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OMF Branch Manager (Nelspruit, Mpumalanga) page is loadedOMF Branch Manager (Nelspruit, Mpumalanga) Apply locations Nelspruit time type Full time posted on Posted Today job requisition id JR-68634
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
RE5 (advantageous)
This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.Maintains branch operations through effective expense and cost management in support of branch profitability.Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.Skills
Competencies
Builds NetworksBusiness InsightCollaboratesCommunicates EffectivelyCustomer FocusDemonstrates Self-AwarenessDevelops TalentDrives ResultsEducation
Matriculation Certificate (Matric) (Required)Closing Date
16 July 2025 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
About UsOld Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
Complex General Manager
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Tsogo Sun welcomes job applications from passionate and hard-working team players who want to be part of our ever growing Tsogo Sun family.
We value our employees and provide them with the means to grow within the company, opening many doors in the process.
If this is an offer that excites you, send in your application and you could be the newest addition to our family.ResponsibilitiesOversee the entire operations, ensuring outstanding guest experience, operational excellence and financial success.Ensure the effective implementation of the company's policies, procedures and practices to maximize profitability and productivity.Oversee all aspects of customer relations to ensure that the products, services and staff meet customers' requirements.Ensure compliance with all gaming regulations and industry standards.Develop and manage the company's business plan and budgets to drive revenue growth and profitability.Work as part of a team or individually to deliver high quality standards consistently and accurately.QualificationsFormal related qualification or extensive managerial experience.Extensive background in all areas of management, with special emphasis in either finance, law or human resources, and some knowledge and experience in all three areas.Proven track record in the efficient and effective management of operations and employees through subordinate managers and supervisors.Contactable references (with telephone numbers).Covering letter with three reasons why you're our top candidate for the job!For info or to apply, contact the HR Manager : phone or email
- successful applicants will be contacted.Seniority LevelDirectorEmployment TypeFull-timeJob FunctionManagement and ManufacturingIndustriesHospitality
Store Manager, Shop Ug70, I'Langa Mall, Penny Gum St, West Acres, Mbombela
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Job Description
VACANCY NOTICE
POSITION: Store ManagerREPORTING TO: Regional Manager
STORE: Shop UG70, I'langa Mall, Penny Gum St, West Acres, Mbombela
Are you an experienced individual with passion, energy, enthusiasm, and a knack for creating a warm and welcoming environment for our people and customers? We are looking for a bookstore manager with creativity, innovation, a commitment to customer service at the highest level, and extensive book knowledge. Flexibility and excellent organisational skills are also essential.
Our ideal candidate is willing to:
- Take responsibility to run a store like their own.
- Lead and support the Assistant Manager, Booksellers, and other colleagues while having fun together.
- Build relationships with Customers, Suppliers, and Authors.
- Drive performance so that the team can achieve the monthly sales budget and receive Incentives.
Key responsibilities include:
- Overseeing day-to-day store operations.
- Monitoring inventory and security controls.
- Tracking daily and weekly sales to meet monthly targets.
- Ensuring high-quality customer service throughout the store.
- Supervising, guiding, and supporting team members.
- Assisting in training and developing staff for internal promotion.
- Maximising sales and profits while minimising controllable expenses.
- Maintaining a strong community presence.
- Overseeing bookstore events.
- Working on the sales floor, requiring physical activity.
The ideal candidate should have:
- A minimum of matric qualification with at least five years of experience in sales or retail.
- At least 5 years of staff management experience in a sales or retail environment.
- A diploma or degree is advantageous.
- Strong analytical skills and the ability to leverage industry and competitor knowledge to identify sales opportunities.
- Experience with POS systems, inventory management, and merchandising in a fast-paced, performance-driven organisation.
Benefits include:
- Personal book discount.
- Incentivised targets.
- Group Retirement Annuity.
- Medical Insurance.
- Employee Birthday Voucher and Day Off.
Applications and CVs should be addressed to Nicole Judd, Recruitment –
Subject line: NELSPRUIT STORE MANAGER
Closing date: 11 June
NB: Only successful candidates will be interviewed. If you have not heard from us after the closing date, please regard your application as unsuccessful. Preference will be given to candidates who will add to the diversity of our organisation.
#J-18808-LjbffrGeneral Manager Coal Mining Plant
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Coal mining company with operations in Middelburg is seeking to employ a General Manager to join their Coal Mine
Description :
- Lead manage and control all mining operations to ensure optimum production is achieved.
- Monitor and manage daily operations including coal extraction processing and transportation.
- Implement best practices to optimize efficiency productivity and quality.
- Set clear objectives and goals for the mining team to achieve targeted production levels.
- Ensure effective management of costs according to allocated plant budget.
- Lead development and ongoing management of the mining annual plan and budget in collaboration with CFO.
- Regularly review and assess operational performance identifying areas for improvement and implementing corrective measures.
- Oversee the allocation and utilization of resources including equipment machinery and workforce.
- Collaborate with procurement and supply chain teams to ensure the timely availability of necessary resources.
- Implement maintenance and repair programs to maximize equipment uptime and minimize downtime.
- In collaboration with the HRBP lead the recruitment development onboarding and retention of all senior managers in portfolio.
- Stay abreast of relevant laws regulations and industry standards pertaining to coal mining operations.
Ensure compliance with safety and environmental regulations permits and licenses and promote a culture of safety among employees
- Collaborate with managers across the business actively contributing to financial planning management and measurement
- Balance the interests of a variety of stakeholders readjusting priorities to respond to pressing and changing demands
- Ensure effective communication and collaboration to support smooth operations.
- Liaise with government authorities community representatives and other stakeholders to build positive relationships and address concerns.
Communicate effectively with senior management providing regular updates on plant performance challenges and opportunities.
People
- Provide leadership and guidance to a diverse team of supervisors engineers technicians and support staff.
- Foster a positive work environment encouraging teamwork collaboration and continuous learning.
- Set performance objectives conduct performance evaluations and provide feedback to team members.
Identify training and development needs and implement programs to enhance employee skills and knowledge.
Finance
Ensure financial integrity of area of responsibility
- Develop and manage budget allocations in collaboration with CFO ensuring cost control and financial targets are met.
- Liaise with CFO regarding costing and revenue decisions
- Ensure Senior Managers in portfolio with budget responsibilities manage budget and cost control i.e. organise expenditure to ensure effective cost controls / savings
Deliver on the divisions budgeted financial results
Reporting
Establish and drive reporting best practice for the business
- Analyse production data and reports and investigate causes of delays and deviations and ensures mitigating plans are prepared and implemented.
- Develop accurate records and documentation required for regulatory reporting
- Prepare and present regular reports on mining operations production performance safety records cost analysis and other key performance indicators (KPIs).
- Provide insights and recommendations to the executive team.
Masters Degree : Commerce Business Studies or related Field
Role Specific Knowledge
- Mining Operations
- Mining legislation
- Business Operations
- Financial knowledge
- Leadership
- Procurement knowledge
Mining technology and equipment
Technical Skill Ability to apply Knowledge
- Mining management
- Microsoft office
- Mining and Logistics supply chain
Conflict Management and resolution
EXPERIENCE REQUIRED
- 10 years experience in a similar role and environment
35 years senior management experience
PERSONAL COMPETENCIES
Problem solving
Strategic thinking
Resource management
Customer Centricity
Building a culture of safety
Communication
Providing leadership
Developing talent
Required Experience :
Director
Key Skills
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Chief Financial Officer
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Recruiter:
Fem Recruitment
Job Ref:
ID00057/CS
Date posted:
Monday, June 2, 2025
Location:
Middelburg, South Africa
SUMMARY:
Chief Financial Officer (CFO) – Mining Industry
Location: Middelburg or Witbank, Mpumalanga, South Africa
Employment Type: Full-time, Permanent
Reports To: Chief Executive Officer (CEO) / Managing Director
Role Overview
Our client, a company in the mining industry, is seeking an accomplished Chief Financial Officer (CFO) to provide strategic financial leadership and operational management. The CFO will drive financial efficiency, ensure robust fiscal governance, and contribute as a key member of the executive team. Based in the Middelburg/Witbank area, the CFO will preferably be a local candidate (though final selection is based on best fit) and is expected to be an energetic, results-driven leader.
This role offers a high-performance environment with high-reward potential, ideal for a hands-on professional eager to grow with the organization and adapt to technological advancements (including AI-driven changes in finance).
POSITION INFO:
Key Responsibilities
- Strategic Financial Leadership: Develop and implement financial strategies that align with the company’s business goals and mining project plans. Provide insights and recommendations to the CEO and Board for strategic decision-making and long-term growth.
- Financial Operations Management: Oversee all financial operations – including accounting, financial planning & analysis, budgeting, treasury, and cost control – ensuring they are run efficiently and effectively. Drive initiatives to improve financial processes, optimize costs, and enhance overall operational efficiency.
- Financial Reporting & Compliance: Ensure timely and accurate financial reporting (monthly, quarterly, annual statements) in compliance with IFRS/GAAP and relevant regulatory requirements. Maintain strong internal controls and uphold corporate governance standards, with no tolerance for financial misstatement or irregularities.
- Risk Management: Identify and manage financial risks (operational, market, credit, and compliance risks) pertinent to the mining sector. Implement risk mitigation strategies, insurance coverage, and internal audit processes to safeguard the company’s assets and reputation.
- Budgeting & Forecasting: Lead the annual budgeting process and periodic reforecasts. Monitor financial performance against budget, analyze variances, and advise on corrective actions to meet financial targets. Ensure effective cash flow management and oversee capital expenditure (CAPEX) planning for mining operations.
- Funding and Treasury: Manage the company’s capital structure and funding requirements. Oversee treasury functions including cash management, financing arrangements, and relationships with banks/investors. Evaluate investment opportunities and financing options to support expansion or new projects.
- Team Leadership & Development: Provide strong leadership to the finance and accounting team. Mentor and develop finance staff, fostering a culture of high performance, accountability, and continuous improvement. Ensure the finance team is cohesive and capable, with clear succession planning and skills development.
- Cross-Functional Collaboration: Work closely with other departments (operations, engineering, procurement, etc.) to provide financial insights on mining projects and operational initiatives. Support project evaluations with financial analysis (e.g. ROI, cost-benefit analysis) and promote collaborative decision-making across the executive team.
- Stakeholder Engagement: Build and maintain relationships with key stakeholders, including auditors, regulatory authorities, shareholders, and joint venture partners. Represent the company’s financial position to external parties and ensure stakeholder confidence in the financial management of the organization.
- Technology and Innovation: Champion the adoption of new financial technologies and systems. Leverage computer proficiency to improve reporting and analysis (advanced Excel modeling, BI tools) and explore the integration of AI-driven financial tools or automation to enhance efficiency. (Experience with Sage Pastel or similar accounting software is advantageous for streamlining accounting processes.)
- Hands-on Approach: Be willing to “roll up your sleeves” when necessary – whether that means diving into detailed financial reconciliations or stepping in to support the team on critical tasks. The CFO is expected to be adaptable and not above handling operational-level work to ensure deadlines are met and standards are maintained.
Qualifications And Experience
- Education & Certification: Chartered Accountant CA(SA) qualification (or international equivalent such as CPA, ACCA, CIMA). A relevant Bachelor’s degree in Finance/Accounting is required; a postgraduate qualification (e.g. MBA or Master’s in Finance) would be an added advantage.
- Experience: Minimum of 10 years of post-qualification experience in finance or accounting roles, with substantial time in senior management/executive positions. Prior experience as a CFO, Finance Director, or senior financial manager in a high-performance environment is preferred.
- Industry Knowledge: Experience in the mining industry or related heavy industrial/engineering sectors is highly advantageous. Candidates should understand the financial nuances of mining operations, such as project-based financing, commodity price impacts, and regulatory compliance in mining.
- Financial Acumen: Demonstrated expertise in strategic financial management, including financial planning, analysis, budgeting, and forecasting at a corporate level. Proven track record of driving financial efficiency and improving profitability/cost control in previous roles.
- Regulatory & Compliance: Strong knowledge of accounting standards (IFRS/GAAP) and exposure to audits, tax, and regulatory reporting requirements. Familiarity with South African financial regulations and B-BBEE compliance in a corporate setting will be beneficial.
- Technical Skills: High proficiency in computer and financial systems. Advanced skills in MS Office (especially Excel) and experience with financial ERPs or accounting software are required. Experience with Sage Pastel (or a similar accounting package) is an advantage. The candidate should be comfortable using modern finance tools and proactively learning new software or systems (including AI-enabled platforms) as the finance function evolves.
- Leadership & Management: Exceptional leadership capabilities with the ability to inspire and manage teams. Strong management skills to direct the finance department and cross-functional teams, setting clear objectives and holding people accountable.
- Strategic Thinking: High-level strategic mindset with business acumen. Able to align the finance strategy with the company’s overall objectives and adapt plans in response to changing market or operational conditions.
- Analytical & Problem-Solving: Excellent analytical skills and attention to detail. Capable of interpreting complex financial data, identifying trends or issues, and formulating actionable solutions. Task-focused approach to solving problems and optimizing processes.
- Communication: Outstanding communication and interpersonal skills. Able to clearly articulate financial information to both financial and non-financial stakeholders (e.g., present reports to the Board or explain budgets to operations managers). Strong negotiation and stakeholder management abilities when dealing with banks, investors, and partners.
- Technological Proficiency: Tech-savvy with a willingness to embrace AI-driven changes and other innovations in the finance field. Adept at using financial software and eager to implement automation or data analytics tools to improve decision-making and efficiency.
- Adaptability: Flexible and hands-on, with the ability to work at both strategic and detailed operational levels. Comfortable working independently with minimal supervision, as well as collaboratively in teams. Adaptable to the dynamic needs of the mining industry, including handling unexpected challenges or opportunities.
- Time Management: Superior time management and organizational skills. Able to juggle multiple priorities, handle pressure, and consistently meet tight deadlines – especially during peak reporting periods or when closing deals/projects.
- Integrity and Trustworthiness: Possesses a trustworthy personality with uncompromising ethics. Demonstrates honesty, transparency, and reliability in all dealings, ensuring confidence from the executive team and stakeholders.
- Drive and Energy: Highly energetic and driven, with a genuine passion for excellence in financial management. Results-oriented and self-motivated, continually seeking ways to achieve better outcomes and exceed targets.
- Resilience: Able to perform under high-pressure conditions typical of a fast-paced, high-stakes industry. Maintains composure and effectiveness when facing deadlines, operational crises, or significant business decisions.
- Loyalty and Commitment: Exhibits loyalty and commitment to the organization’s success. Looking to build a long-term career with the company, growing with the organization and taking on new challenges as the business evolves.
- Collaboration: A team player with a positive attitude. Capable of building strong working relationships across all levels of the company, from site managers at the mines to fellow executives. Equally effective when working independently or as part of a team, with a collegial approach that fosters trust and cooperation.
- Attention to Detail: Diligent and detail-oriented, especially when it comes to financial accuracy and compliance. Ensures that all work (from financial reports to strategic plans) is thorough and of high quality.
- Background Check: No criminal record and no history of adverse media exposure. Candidates must have a clean personal and professional record – background checks (criminal, credit, and reference verifications) will be conducted.
- Polygraph Policy: Willingness to comply with the company’s lie detector (polygraph) testing policy. The selected candidate must consent to and pass periodic polygraph tests as required by company policy.
- Driver’s License: Valid driver’s license is mandatory. Own transport is advantageous for easy travel to the mines and between company sites in the region.
- Travel & Hours: Willingness to travel as needed and spend time on-site at mining operations. Must be prepared to work extended hours, including evenings or weekends when necessary, to meet reporting deadlines or attend to urgent business needs.
- South African Compliance: (If not already implied) South African citizenship or legal eligibility to work in South Africa is required, given local regulatory and operational considerations.
- High-Performance Culture: The company fosters a high-performance culture that rewards excellence. The CFO will join a driven executive team where exceptional results and improvements are recognized. This role comes with high reward potential in the form of performance-based bonuses and career growth opportunities for delivering strong outcomes.
- Growth Opportunity: This position offers the opportunity to be a key architect of the company’s success in the mining sector. The CFO will play a pivotal role in shaping the financial future of the organization and will have the chance to grow with the company as it expands.
- Innovation & Support: Our client is forward-thinking, embracing new technologies and process improvements. The CFO will have support to introduce innovations (including AI and automation) in the finance function, driving modernization and efficiency. The organization values continuous learning and will support the CFO in professional development and staying ahead of industry trends.
- Dynamic Industry Exposure: Working in the mining industry, the CFO will be exposed to a challenging and exciting environment – from the operational realities of mining sites to high-level strategic negotiations. This role will be both demanding and rewarding, offering the satisfaction of tangible results and contributions to a vital industry.
- Base Salary: Between R1,300,000 and R3,300,000 per annum, depending on experience, company size, and location.
- Total Compensation: Including bonuses, profit sharing, and other incentives, total annual compensation can range from R1,500,000 to R4,000,000.
- Seniority level Executive
- Employment type Full-time
- Job function Finance and Sales
- Industries Advertising Services
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#J-18808-LjbffrBranch Manager - Nelspruit
Posted 1 day ago
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Job Description
Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.
What will you do?
- To grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
- Guiding, integrating and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
- Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
- Assuming responsibility for the successful day to day maintenance and management of the Retail branch.
- Being a key representative for the retail branch in the industry.
Strategy Development And Business Planning
- Work with Area Manager and translate the Provincial strategy into a retail branch strategy, specifying targets, objectives and metrics.
- Contribute insights to monthly, quarterly and annual business planning for retail branches in the Region / Province.
- Responsible for managing operational costs in line with the allocated budget.
- Develop incentive tactics for the Branch Consultants and drive performance
Activations
- Develop and execute strategies (campaigns / promotions / events / etc.) to entice and draw clients from outside of the branch.
- Plan and represent the branch at various forums / events / community platforms to establish awareness and gain business.
- Communicate the Retail Branch strategy, sales targets and metrics to Branch Consultants. Identify Key Result Areas and work with Branch Consultants to develop and agree collective targets.
- Monitor activities and the achievement of sales targets in the branch. Identify areas of improvement and work with Branch Consultants to address / rectify.
- Work with Business Owners of supporting functions (HR, Technology, etc.), and put the right mechanisms in place (systems, processes, technology) to ensure the branch is able to deliver a service and achieve targets.
- Identify and escalate areas of improvement regarding support systems, processes, and technologies. Where possible, solve problems or propose solutions to prevent issues from reoccurring.
- Align processes and procedures in the Bank to allow for a smooth, efficient and optimal client experience.
- Develop, drive and monitor client experience, and client service delivery standards in the branch.
- Manage the daily achievements of and adherence to service delivery SLAs. Identify areas of continuous improvement and take corrective action to address it.
- Ensure all client complaints and queries are handled effectively, within SLA timeframes. Where relevant, respond to escalations and continuously provide feedback to clients regarding outcomes / progress of resolutions.
- Ensure compliance and quality standards are effectively communicated and adopted across the branch.
- Ensure alignment to the Treating the Customer Fairly (TCF) framework in all business practices and ensure the branch operates within the FSCA regulations.
- Work with Human Resources and Talent Acquisition to put the necessary capacity / capability in place to achieve sales targets in the branch.
- Work with HR to establish and maintain good people practices in the branch.
- Responsible for all operational people practices relating to direct reports, in collaboration with the Human Resource Function (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
- Manage and support the accreditation and continuous professional growth of staff functioning in the branch.
- Responsible for monthly reporting of sales and service activities in the Branch. Analyse data to identify areas of improvement and plan for the next month.
- Conduct monthly and annual planning based on reports
- Matric (Grade 12)
- RE1 and RE5
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
- Class of Business accreditation (annual)
- Compliant with continuous professional development (CPD) current and past cycles.
Customer service and management
Reporting and administration
Quality, Compliance and Accreditation
Business processes
Services Knowledge
Personal Attributes
Interpersonal savvy - Contributing through others
Decision quality - Contributing through others
Directs work - Contributing through others
Optimises work processes - Contributing through others
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process. #J-18808-Ljbffr
Enrolled Nurse - Emergency Unit
Posted 1 day ago
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Job Description
Mediclinic Highveld| Trichardt | South Africa
Closing date: 23/07/2025
Number of positions: 1
Recruiter name: Ronel Melanie Jansen
Reference number: 61335
Workplace Type:On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOBTo deliver safe, quality nursing care according to the Scope of Practice
KEY RESPONSIBILITY AREASDeliver quality nursing care in collaboration with the multi-disciplinary team
Identify, prevent and report risks to ensure patient safety
Facilitate a positive patient experience by creating a conducive environment
Provide accurate and comprehensive records of all nursing interventions
Participate in creating a learning environment that builds staff competence
Ensure that all utilised stock and equipment are accurately charged
REQUIRED EDUCATIONESSENTIAL EDUCATION: Enrolled Nurse Certificate
DESIRED EDUCATION: For specialised wards, CPD courses in specific specialityarea
REQUIRED EXPERIENCEESSENTIAL MINIMUM EXPERIENCE: None
DESIRED EXPERIENCE: 1 year post qualification experience before placement in a specialised unit
REQUIRED JOB SKILLS AND KNOWLEDGE- Basic life support trained
- Infection prevention and control
- Pharmacology
- Scientific nursing principles and process
- Patient assessment skills
- Nursing processes and procedures
- Computer literate (Microsoft Office)
- Relevant nursing legislation
- Nursing care plan skills
- Risk identification
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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