11 Jobs in Estcourt

HR Practitioner

Estcourt, KwaZulu Natal People Dimension

Posted 26 days ago

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Job Description

Introduction

A leading retailer within the FMCG sector is looking for an experienced HR Practitioner to join their Estcourt, KZN branch to provide Human Resources Generalist support functions to all stakeholders in the Manufacturing Plant.

Duties & Responsibilities

Human Resources Management

  • Provide support iro the designated operational and delegated management responsibilities of the Human Resources Division inclusive of HR Development & Talent Management, Remuneration & Benefits, HR Administration, Performance Management and Recruitment
  • Facilitate the management and promotion of fair and sound Labour Relations
  • Manage special programmes such as HR Planning, Employee Health and Wellness (EHWP)
  • Drive performance outcomes and compliance
  • Optimise the achievement of service delivery through operational support
  • Review, interprete and implement HR policies and procedures
  • Facilitate organisational transformation and change management initiatives
  • Monitor and evaluate the implementation of HR strategies
  • Provide advisory services to management on HR matters
  • Manage organisational performance management system

People Management and Leadership

  • Ensure a positive and constructive culture
  • Maintain high level of confidentiality
  • Develop PDP’s to promote succession and talent retention for the organisation
  • Provide sufficient resources in support of targets and objectives.
  • Ensure effective management and utilisation of resources.
  • Ensure effective utilisation of the division’s budget

Learning and development

  • Work closely with line managers to understanding training needs
  • Coordinate training with service providers
  • Manage training register in preparation for annual training reporting
  • Collate information for annual training reporting
  • Conduct induction and onboarding of new employees

Manage Payroll input

  • Work closely with line manager to collect and submit payroll input
  • Coordinate and manage legislation governance in relation to leave administration, overtime, employee working hours, bursary management
  • Coordinate and manage payroll input for new employees
  • Coordinate and submit payroll input for terminated employees
  • Coordinate disability, funeral and death claims

Employment Equity

  • Coordinate, and participate in Employment Equity forums

Desired Experience & Qualification

QUALIFICATIONS

BCOM in Human Resource or BA-Human Resources

EXPERIENCE

3-5 years work experience as a HR Generalist, preferably in manufacturing or retail industries.

KNOWLEDGE REQUIRED

  • General understanding of all labour legislation (EEA, BCEA, LRA, Skills Development Act)
  • HR Systems
  • Performance Management
  • Report Writing
  • Project Management
  • Policy Development and Review
  • HR Risk Management
  • X-Time
  • Unions and Bargaining Councils

SKILLS REQUIRED

  • Extremely organized, detail oriented and efficient
  • Ability to manage tight deadlines and punctual heavy workload
  • Problem solving and decision making
  • Strong interpersonal skills, excellent communication and reporting capability
  • Self-directing
  • Ability to work efficiently in a broad cultural spectrum
  • Presentation and facilitation skills
  • Forward thinking
  • Networking skills
  • Analytical skills

Package & Remuneration

Market related. (Depending on experience and qualifications)

Interested?

Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.

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Operador/a de Planta

Estcourt, KwaZulu Natal R150000 - R250000 Y Holcim El Salvador

Posted today

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Job Description

Ubicación:

El Salvador, SM, SV, 3301

Número de empleo: 14877

Somos el líder en construcción sostenible, con ventas netas de CHF 16.2 mil millones en 2024, generando valor en todo el entorno de la construcción, desde infraestructura e industria hasta edificaciones y vivienda.

Con sede en Zug, Suiza, contamos con más de 48,000 colaboradores en 45 mercados atractivos en Europa, Latinoamérica, Asia, Medio Oriente y África, que construyen progreso para las personas y el planeta.

Holcim ofrece materiales y soluciones integrales de alto valor para la construcción, que abarcan desde cimentaciones y pisos hasta techos y muros, impulsadas por marcas premium como ECOPlanet, ECOPact y ECOCycle.

#HolcimElSalvador
TE ESTAMOS BUSCANDO: OPERADOR/A DE PLANTA.
Serás responsable de:
Operar eficientemente la planta de producción, con seguridad y cuido al medio ambiente también asegurar la disponibilidad y calidad de las materias primas para el cumplimiento de la programación de concreto así como la operatividad de la planta de producción y sus equipos para que el proceso de fabricación se desarrolle conforme a lo requerido por el cliente.

Tus principales retos serán:

  • Operar la planta de producción, de acuerdo a los procedimientos y estándares de la compañía, garantizando la calidad de los productos para contribuir a la satisfacción del cliente.
  • Realizar las operaciones de carga de acuerdo con las órdenes emitidas por el centro de despacho, asegurando que el producto cumpla con las especificaciones técnicas requeridas, optimizando los recursos asignados en el proceso y entregar al operador de camión mezclador un producto conforme.
  • Solicitar y asegurar el suministro oportuno de materias primas e insumos necesarios para la producción programada, a través de un control permanente de los inventarios, para la continuidad de la operación y el suministro a los clientes, y respaldar que los bienes de la compañía sean administrados y controlados en base al presupuesto y procedimientos establecidos.
  • Verificar que las intervenciones de mantenimiento se realicen a los equipos de producción, para garantizar la continuidad y sostenibilidad de la operación.

Lugar de trabajo:
Planta Santa Rosa - Oriente

Requisitos indispensables:

  • Bachiller, técnico e ingeniería civil y/o Ingeniero Civil
  • 3 años con experiencia en la industria de la construcción y/o dos años en puestos similares como Operador Planta.
  • Conocimiento en tecnología del concreto.

NO TE PIERDAS LA OPORTUNIDAD DE SER PARTE DE NUESTRO EQUIPO

CONSTRUYE PROGRESO CON NOSOTROS

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SASSA Recipients Insurance Sales Agent

Estcourt, KwaZulu Natal R80000 - R240000 Y Affordable Benefits Company PMB

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Job Description

Clientele has launched a new Funeral Policy designed for Disability and Old Age Grant Recipients.

We are look for matured Insurance Sales Agents who understands the importance of a funeral policy, and who will have the patience to work with Disabled individuals as well as the Elderly, to sell this policy.

The Sales Agent will be required to work at (or close to) SASSA Stations, Clinics and other areas where the Elderly and those Disabled are normally found. At time you'll to set appointments with Old Age Homes to do presentations and also to door to door prospecting.

REMUNERATION

This is a Commission and Bonuses Job

  • R200 for every sale you successfully submit (Capture Fee*)
  • R5 000 for archiving 36+ active sales in a month (Production Bonus**)
  • * Capture Fee is paid weekly, on Mondays.
  • ** Production Bonus is paid month end.

EXAMPLE:

  • If you submit 2 sales per day, Monday to Friday you'll earn R2 000 Weekly (2 Sales x 5 days x R200 per sale)
  • The more sales you make, the more you earn.

REQUIREMENTS

  • Be 25 years or older and have a Smart Card ID (Green Book will not be accepted)
  • Own a properly work Android Smartphone (with Mobile Data)
  • Passed Matric (If you do not have matric you need to have at least 2 years Insurance Sales Experience - 3 Months Pay slips required)

PERSONAL ATTRIBUTES

  • Honesty and Integrity
  • Respect and Professionalism
  • Patience
  • Compassion and Empathy
  • Strong Communication Skill
  • Positive Attitude

Job Types: Full-time, Permanent

Pay: From R200,00 per day

Application Question(s):

  • Which type of SA ID currently use?

Smart Card or Green Book?

Education:

  • High School (matric) (Preferred)

Experience:

  • Insurance Sales: 2 years (Preferred)

Location:

  • Estcourt, KwaZulu-Natal 3310 (Required)

Work Location: In person

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Vendedor /a Jr - Morazán

Estcourt, KwaZulu Natal R20000 - R40000 Y Holcim El Salvador

Posted today

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Job Description

Ubicación:

El Salvador, SM, SV, 3301

Número de empleo: 15267

Somos el líder en construcción sostenible, con ventas netas de CHF 16.2 mil millones en 2024, generando valor en todo el entorno de la construcción, desde infraestructura e industria hasta edificaciones y vivienda.

Con sede en Zug, Suiza, contamos con más de 48,000 colaboradores en 45 mercados atractivos en Europa, Latinoamérica, Asia, Medio Oriente y África, que construyen progreso para las personas y el planeta.

Holcim ofrece materiales y soluciones integrales de alto valor para la construcción, que abarcan desde cimentaciones y pisos hasta techos y muros, impulsadas por marcas premium como ECOPlanet, ECOPact y ECOCycle.

TRABAJA CON NOSOTROS
Tendrás la oportunidad de compartir la pasión que tenemos por nuestro planeta, aportar perspectivas innovadoras, dentro de un entorno dinámico y retador, que promueve la diversidad e inclusión.

Porque solo si trabajamos juntos en una cultura en la que todos prosperamos, podremos construir el mundo en el que todos queremos vivir.

TE ESTAMOS BUSCANDO:
VENDEDOR/A JR

Serás responsable de:
Incrementar la productividad, ventas y rentabilidad de los negocios a partir de la correcta y oportuna implementación de la propuesta de valor, lineamientos de marca, marketing y gestión de ventas por categorías de productos.

Tus principales retos serán:

  • Vender productos ferreteros y de construcción.
  • Brindar asesoría a los clientes sobre precios, promociones, gestión y cumplimiento de presupuesto de venta, generar y procesar pedidos.
  • Prospección de clientes nuevos.
  • Proponer y ejecutar en las tiendas planes promocionales y de trade marketing asegurando la mejor experiencia del cliente.
  • Asegurar que en los puntos de venta se implemente la estrategia de venta de cada una de las categorías.
  • Mantener una constante comunicación con los clientes y vendedor senior para entender sus necesidades y generar soluciones.

Lugar de trabajo:
Morazán.

Requisitos indispensables:

  • Bachiller, Técnico en Mercadeo y Ventas o carreras afines.
  • Mínimo 2 años de experiencia en ventas.
  • Contar con medio de transporte (moto).

#HolcimElSalvador
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CONSTRUYE PROGRESO CON NOSOTROS

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Vendedor /a Jr - Usulután - San Miguel Norte

Estcourt, KwaZulu Natal R15000 - R20000 Y Holcim El Salvador

Posted today

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Job Description

Ubicación:

El Salvador, SM, SV, 3301

Número de empleo: 15265

Somos el líder en construcción sostenible, con ventas netas de CHF 16.2 mil millones en 2024, generando valor en todo el entorno de la construcción, desde infraestructura e industria hasta edificaciones y vivienda.

Con sede en Zug, Suiza, contamos con más de 48,000 colaboradores en 45 mercados atractivos en Europa, Latinoamérica, Asia, Medio Oriente y África, que construyen progreso para las personas y el planeta.

Holcim ofrece materiales y soluciones integrales de alto valor para la construcción, que abarcan desde cimentaciones y pisos hasta techos y muros, impulsadas por marcas premium como ECOPlanet, ECOPact y ECOCycle.

TRABAJA CON NOSOTROS
Tendrás la oportunidad de compartir la pasión que tenemos por nuestro planeta, aportar perspectivas innovadoras, dentro de un entorno dinámico y retador, que promueve la diversidad e inclusión.

Porque solo si trabajamos juntos en una cultura en la que todos prosperamos, podremos construir el mundo en el que todos queremos vivir.

TE ESTAMOS BUSCANDO:
VENDEDOR/A JR

Serás responsable de:
Incrementar la productividad, ventas y rentabilidad de los negocios a partir de la correcta y oportuna implementación de la propuesta de valor, lineamientos de marca, marketing y gestión de ventas por categorías de productos.

Tus principales retos serán:

  • Vender productos ferreteros y de construcción.
  • Brindar asesoría a los clientes sobre precios, promociones, gestión y cumplimiento de presupuesto de venta, generar y procesar pedidos.
  • Prospección de clientes nuevos.
  • Proponer y ejecutar en las tiendas planes promocionales y de trade marketing asegurando la mejor experiencia del cliente.
  • Asegurar que en los puntos de venta se implemente la estrategia de venta de cada una de las categorías.
  • Mantener una constante comunicación con los clientes y vendedor senior para entender sus necesidades y generar soluciones.

Lugar de trabajo:
Usulután – San Miguel Norte

Requisitos indispensables:

  • Bachiller, Técnico en Mercadeo y Ventas o carreras afines.
  • Mínimo 2 años de experiencia en ventas.
  • Contar con medio de transporte (moto).

#HolcimElSalvador
NO TE PIERDAS LA OPORTUNIDAD DE SER PARTE DE NUESTRO EQUIPO

CONSTRUYE PROGRESO CON NOSOTROS

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Branch Consultant/ Financial Advisor

Estcourt, KwaZulu Natal R400000 - R600000 Y Sanlam

Posted today

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Job Description

Who are we?
Sanlam is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, Sanlam is increasingly introducing greater financial and technical expertise.

PURPOSE OF THE ROLE

  • To promote Sanlam Retail Mass (SRM)'s products and increase market share through:
  • Providing sound financial advice and a high level of client service in a Branch context.
  • Creating opportunities for client optimisation and cross selling of value-added services.

Key Responsibilities

  • Sales delivery
  • Gain and maintain an in-depth understanding of SRM product ranges.
  • Gain an understanding of the customer's needs, financial goals and means, and provide the right product

(or selection of products) that will satisfy the goals of the customer in the best and most affordable way

possible.

  • Continuously update and inform customers of new products, or changes in existing products. Manage,

review, and incorporate the implications of product changes on the customer's portfolio accordingly.

  • Validate client details in line with product and regulatory requirements. Submit new business

through the right channels.

  • Conduct due diligence on clients to identify and flag risks.
  • Manage own capacity to ensure daily appointments are being prioritised while allowing time for

and capitalising on walk-in / non-appointment clients.

  • In-branch client service and client retention
  • Responsible for servicing and managing all client profiles to ensure clients remain on the books.
  • Send payment reminders, conduct follow-ups, and remain in contact to address potential

queries or to provide support.

  • Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking

corrective actions where required.

  • Manage persistency of client payments in favour of both the branch and the client.
  • Gain insight into client risk profiles to proactively identify where support will be required.
  • Consult with clients on alternative payment arrangements and ensure it gets processed through

and noted on the right platforms.

  • Responsible for in-branch servicing in line with client experience standards:
  • Apply product knowledge to accurately guide clients through policy cancellations and provide

alternative options.

  • Resolve various types of client queries in the branch as far as possible or escalate queries to

the right stakeholders by using the existing escalation framework. Follow up on the status and

continuously provide feedback to the client.

  • Quality, compliance and continuous development
  • Remain up to date with and continuously adhere to compliance and quality standards.
  • Keep up to date with own registration, product knowledge and maintenance of own CPD points.
  • Identify risks and flag potentially fraudulent activities.
  • Keep and store relevant records of advice.
  • Log all activities as per regulations and standard operating procedures, and provide data to relevant

stakeholders to inform reporting and decision making

  • Monthly planning and reporting
  • Responsible for reporting on activities daily, through using relevant technology platforms.
  • Collate data on activities to deliver on weekly and monthly reporting deadlines.
  • Perform any ad-hoc requirements as requested by the Retail Branch Manager.

Knowledge
KNOWLEDGE AND SKILLS

  • Client service.
  • Sales and cross-selling tactics and strategies (client optimisation).
  • Knowledge on the Insurance landscape including regulatory requirements and guidelines for selling and

providing advice would be ideal.

  • Knowledge on insurance products would be advantageous.

Experience

  • One year experience in a sales or marketing capacity
  • Experience within insurance branches an advantage

Skills & Competencies

  • Persistently focused on achieving targets
  • Analysing information
  • Technologically orientated
  • Selling and influencing skills
  • Critical thinking skills
  • Strong communicator (verbally and in writing)
  • Strong customer service orientation
  • Organising skills
  • Adaptable and open to learning

Qualifications

  • Matric (Grade 12)
  • RE5 a must.
  • FAIS Compliant (Wealth Management) as per DOFA requirements.
  • Class of Business training (to be completed within 12-months of employment)
  • CPD Hours

CONDITIONS OF EMPLOYMENT

  • Clear criminal and credit check
  • Own / Reliable transport

The Sanlam Group is commited to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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P27 General Assistant - Estcourt 184

Estcourt, KwaZulu Natal R20000 - R25000 Y Pepkor Speciality

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Job Description

Job Description

To provide superior customer services by achieving optimum turnover results and customer services through merchandise presentation.To assist management with daily operations of the store. Highly customer focused and service orientated.

Key Responsibilities
  • Achievement of daily, monthly and weekly sales targets
  • Protection of all assets (stock, cash, physical assets, staff and customers)
  • Effective implementation of company policies and procedures.
  • Effective implementations store/ department layout.
  • Customer service.
  • Ensure correct administration procedures in respect of stock room,mark-downs and Lay-bys
  • Ensure effective merchandise replenishment and housekeeping.
Qualifications
  • Matric- grade 12
Knowledge, Skills and Experience
  • Previous sales experience.
  • Customer service orientated.
  • Working with members in a team.
  • Ability to plan daily tasks effectively.
  • Computer literacy.
  • Attention to detail.
  • Ability to communicate with people and customers.
  • Tolerance for stress.
  • High level of integrity/ initiative.
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Encargado/a de Planta

Estcourt, KwaZulu Natal R900000 - R1200000 Y Holcim El Salvador

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Job Description

Ubicación:

El Salvador, SM, SV, 3301

Número de empleo: 14877

Somos el líder en construcción sostenible, con ventas netas de CHF 16.2 mil millones en 2024, generando valor en todo el entorno de la construcción, desde infraestructura e industria hasta edificaciones y vivienda.

Con sede en Zug, Suiza, contamos con más de 48,000 colaboradores en 45 mercados atractivos en Europa, Latinoamérica, Asia, Medio Oriente y África, que construyen progreso para las personas y el planeta.

Holcim ofrece materiales y soluciones integrales de alto valor para la construcción, que abarcan desde cimentaciones y pisos hasta techos y muros, impulsadas por marcas premium como ECOPlanet, ECOPact y ECOCycle.

#HolcimElSalvador
TE ESTAMOS BUSCANDO: OPERADOR/A DE PLANTA.
Serás responsable de:
Operar eficientemente la planta de producción, con seguridad y cuido al medio ambiente también asegurar la disponibilidad y calidad de las materias primas para el cumplimiento de la programación de concreto así como la operatividad de la planta de producción y sus equipos para que el proceso de fabricación se desarrolle conforme a lo requerido por el cliente.

Tus principales retos serán:

  • Operar la planta de producción, de acuerdo a los procedimientos y estándares de la compañía, garantizando la calidad de los productos para contribuir a la satisfacción del cliente.
  • Realizar las operaciones de carga de acuerdo con las órdenes emitidas por el centro de despacho, asegurando que el producto cumpla con las especificaciones técnicas requeridas, optimizando los recursos asignados en el proceso y entregar al operador de camión mezclador un producto conforme.
  • Solicitar y asegurar el suministro oportuno de materias primas e insumos necesarios para la producción programada, a través de un control permanente de los inventarios, para la continuidad de la operación y el suministro a los clientes, y respaldar que los bienes de la compañía sean administrados y controlados en base al presupuesto y procedimientos establecidos.
  • Verificar que las intervenciones de mantenimiento se realicen a los equipos de producción, para garantizar la continuidad y sostenibilidad de la operación.

Lugar de trabajo:
Hato Nuevo.

Requisitos indispensables:

  • Bachiller, técnico e ingeniería civil y/o Ingeniero Civil
  • 3 años con experiencia en la industria de la construcción y/o dos años en puestos similares como Operador Planta.
  • Conocimiento en tecnología del concreto.

NO TE PIERDAS LA OPORTUNIDAD DE SER PARTE DE NUESTRO EQUIPO

CONSTRUYE PROGRESO CON NOSOTROS

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DPS Planner

Estcourt, KwaZulu Natal R90000 - R120000 Y Nestlé

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Job Description

Company:
Nestlé

Location:
Estcourt

Qualification:
Degree in Logistics or Supply Chain management

Experience:
2 years' experience in planning and/or MRP

Closing date:
18 September 2025

Position Summary
With a history spanning over 150 years, Nestlé didn't become the world's leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a DSP Planner to be based in Estcourt Factory.

In this role you will be responsible for establishing a detailed production schedule according to the MPS Plan, prepared by the MPS planner. Monitor execution of the DPS plan and report back to all planning and manufacturing partners on its status. Plan the DPS time bucket in a sequenced, capacity constrained and executable schedule.

A day in the life of a DSP Planner:
Create a DPS Plan

  • Create a feasible production plan within DPS horizon (4 weeks rolling) considering capacity, labour and materials constraints
  • Optimize production plan by adhering to sequencing parameters
  • Gain consensus with Supply Planner on SKU prioritization
  • Housekeeping of past-due process orders impacting DPS horizon
  • Create and maintain process orders to meet DPS plan.
  • Drive the Daily and Weekly Production Plan Reviews and get sign-off from planning partners
  • Ensure correct planning parameters always reflect in SAP to ensure accurate MRP and MSA snapshot
  • Publish BW MSA with reason codes report on a weekly basis / Put action in place to close gaps causing MSA misses
  • Run housekeeping reports

Exception Management

  • Maintain DPS master data in APO
  • Identify any exceptions in actual production compared to the planned production and adjust plans in the best possible way to ensure delivery as close as possible to the agreed plan.
  • Monitor Raw and Pack material daily availability (quantity and in quality inspection) to ensure supply to production
  • Accommodate capacity requirements for trial runs
  • Align with supply planner on maintenance of planned shutdowns in capacity profiles
  • Monitor materials phase-in and phase-in with MRP planner
  • Manage blocked finished goods process to ensure quick resolution of exceptions
  • Participate / contribute in Daily and Weekly NCE meetings
  • Manage an effective Weekly Production Review

What will make you successful?

  • Degree in Logistics or Supply Chain management
  • 2 years' experience in planning and/or MRP
  • Excellent Numeracy skills
  • Experience in SAP MRP, planning and warehouse modules
  • Understanding of measures and KPI's
  • Proficiency in Microsoft Office applications
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Branch Manager - Estcourt MMH250311-6

Estcourt, KwaZulu Natal R1200000 - R2400000 Y Metropolitan

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Job Description

Role Purpose

Manage and motivate a team of Financial Advisors to deliver an excellent client experience and support the achievement of Metropolitan Channel sales targets.

Requirements
Qualifications

  • Matric or equivalent NQF Level 4 qualification
  • FAIS Representative Regulatory Exam Level 5 passed
  • 120 credit FAIS recognised qualification

Experience

  • 3-5 years' working experience in the insurance industry environment
  • A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
  • FAIS Tier 1 & 2 financial products (Long term insurance products, Pension benefit products and Collective investment scheme products)
  • Class of Business 3 and 7 (Preferable)

Skills And Knowledge

  • Relationship building
  • Networking
  • Good communication
  • Computer Literacy
  • Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge
  • People Management

Other Requirements
Driver's license and own vehicle

Duties and Responsibilities

INTERNAL PROCESS

  • Managing a team of Financial Advisors
  • Develop plans to achieve sales targets in line with client centric practices.
  • Manage the adherence to operational processes, policies, and legislative requirements.
  • Develop action plans and initiatives to drive sales, motivate team and improve performance.
  • Communicate and implement approved team targets within area of responsibility.
  • Implement action plans to achieve sales targets and business goals.
  • Effectively manage all day-to-day team activities and escalations.
  • Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
  • Regularly assess team members' performance against targets and implement actions to increase performance.
  • Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
  • Maintain effective and efficient record keeping on the relevant system.
  • Conduct regular engagement with team members to cascade information and team objectives.
  • Cultivate and manage working relationships with a variety of stakeholders.
  • Analyse, identify trends and report on team performance and productivity.
  • Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
  • Implement measures to address non-performance within the team.
  • Identify operational efficiencies and make recommendations for improvement.

CLIENT

  • Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
  • Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
  • Provide regular reports on delivery of services.
  • Provide authoritative, expertise and advice to clients and stakeholders.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.

PEOPLE

  • Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
  • Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
  • Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
  • Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
  • Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
  • Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
  • Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
  • Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.

FINANCE

  • Give input into the budget for area and implementation of financial regulations.
  • Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
  • Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
  • Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

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