72,369 Jobs in South Africa

Teraco Data Environments

2025/06/13 Gauteng

Job Reference Number: SDMJB01

Department: Service

Business Unit

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

PURPOSE OF THE ROLE The Service Delivery Manager will be involved in a variety of tasks to provide a high level of service delivery to new clients and create long-term client relationships for the existing portfolio of clients. Taking full ownership and responsibility for operational delivery and stability of clients assigned, and support other SDMs in delivery to their clients as a team player.

Job Description

PURPOSE OF THE ROLE

The Service Delivery Manager will be involved in a variety of tasks to provide a high level of service delivery to new clients and create long-term client relationships for the existing portfolio of clients. Taking full ownership and responsibility for operational delivery and stability of clients assigned, and support other SDMs in delivery to their clients as a team player.

Main Functions Of The Job

Service Delivery Manager

• Manage a portfolio of clients
• Build strong and positive relationships with clients at various levels
• All Service Level Agreements to be maintained and reported on according to set business parameters
• Build and document CRM knowledge about the client’s offerings at Teraco
• Understand clients core business and how it interacts within Teraco and identify needs and business opportunities
• Have a full understanding and operating of Teraco CRM to enable reporting on services per client
• Escalation point on allocated clients
• Project manage all client installations
• After hours co-ordination and activation of client services and products when required
  
  

• Client focused and excellent interpersonal relationships
• Active listening – ability to understand client’s requirements
• Ability to work independently & a positive team player
• A comprehensive understanding of network and data centre industry
• Excellent written and verbal communication skills
• Ability to communicate at all levels of the business
• To be able to communicate professionally in English (reading/understanding, spoken, written)
• Excellent problem solving and organisational skills.
• Meticulous and analytical with a high attention to detail
• Excellent documentation skills and report writing
  
  

• Matric Qualification
• Business Diploma / Minimum 5 years’ experience in similar role (full ownership and management of client operational relationship)
• Microsoft Office skills
• Knowledge and experience in understanding Service Level Agreements
• Experience in utilities/power deployment and cabling infrastructures will be an advantage
• ITIL Foundation certification preferred

Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team?MMS is a award-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work certified organization, recognized for our exceptional culture and industry best employee retention rate. We support the pharmaceutical, biotech, and medical device industries with our proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS not only maintains an industry-leading customer satisfaction rating but also fosters a collaborative and inclusive work environment where employees can thrive. Join us at MMS and be part of a team that is shaping the future of clinical research.

Discover more about our exciting opportunities and why MMS is a great place to advance your career. Visit or follow MMS on LinkedIn .

Senior Biostatistician:

Roles & Responsibilities

• Providesinput into statistical sections and overall consistency of clinical study protocols.
• Develops and reviews statistical analysis plans (SAP). Determines appropriate analyses for clinical endpoints based on input from the protocol and the client.
• Performs senior-level reviews and is responsible for the datasets and outputs of a project. Ensures consistency with the SAP and reviews for correctness and quality.
• Works with programming team to provide inputfor analysis/ADaM datasets to be used for final analyses. Develops specifications and reviews datasets based on what is needed for the planned tables, listings and graphs (TLGs).
• Prepares TLG shells/specifications and programming notes based on SAP and analysis/ADaM datasets.
• Works with data management team to review data collection (e.g., CRFs) and helps ensure data quality throughout the clinical trial.
• Performs and/or coordinates the preparation, execution, reporting and documentation of high-quality statistical analysis according to the SAP.
• Provides high level of support to the programmers and medical writers on all statistical matters according to client requirements.
• Prepares and reviews statistical methods and results sections for the clinical study report (CSR) with in-house medical writers.
• Provides support to Data Safety Monitoring Boards (DSMB) by preparing and presenting output as the unblinded statistician.
• Generates sample size calculations appropriate for the primary endpoint and based on input from the protocol.
• Generates and reviews randomization schedules per the protocol and randomization specifications.
• Works with the project management group to ensure timelines are appropriate given the scope of the project.
• Is familiar with and stays current with the latest industry practices and updated regulatory guidelines.
• Communicates competently and independently with client to coordinate the statistical and programming considerations of the project.
• Demonstrates strong understanding of ICH guidelines, as applicable to statistics.
• Practices good internal and external customer service.

Requirements

• Master of Science (in statistics of equivalent) with four (4) plus years relevant work experience or PhD (in statistics of equivalent) with two (2) plus years of relevant years of work experience.
• Strong knowledge of and experience with SAS (SAS Stat, SAS Base, SAS macros, SAS/ODS, SAS/Graph).
• Able to be in a hands-on role by digging into data and using SAS to validate datasets and outputs.
• Excellent mathematical and problem-solving skills.
• Advanced knowledge of the statistical considerations involved in drug development including hands-on experience with clinical trial data.
• Strong knowledge of study designs and statistical analysis methods (e.g., GLMs, non-parametric methods, survival analysis techniques, general imputation methods, common descriptive stats).
• Strong familiarity with a variety of clinical data and databases (including EDC systems)
• Working knowledge of SDTM/ADaM standards (in the absence of ADaM experience, considerable experience working with analysis or derived datasets).
• At least three (3) years of experience in pharmaceutical industry.
• Ability to coordinate the analytical aspects of multiple projects or clinical trials at the same time.
• Proficiency with MS Office applications (e.g., Word, PowerPoint and Excel).
• Good interpersonal, oral, and written communication skills.
• Self-motivated, hardworking, dependable, and positive team-oriented personality.
• Ability to communicate effectively and provide clear directions to Statistical Programmers

Please consider your application unsuccessful if we do not reach out to you within 14days of your submission.

Our client in the Meat Wholesale Industry is looking for a proactive and detail-driven Assistant Store Manager to help drive operations and growth. You’ll oversee meat production, stock control, logistics, and equipment , ensuring top-quality products, smooth operations, and profitable sales. Strong leadership and people management skills are essential as you’ll train, support, and motivate the team while maintaining safety and quality standards .

If you have a passion for the meat industry , excellent organizational skills , and thrive in a fast-paced retail environment , this role offers an exciting career path!

Job Description:

• Overseeing meat production and deboning activities to ensure product is produced to specification and standard;
• Ensuring adequate raw materials are on hand;
• Overseeing storage of all freezer items and ensuring correct storage and rotation procedures are carried out;
• Overseeing and monitoring cleanliness and Quality Control and liaising with staff on any issues;
• Monitoring sales and stock figures weekly and communicate with store manager on any suggestions;
• Overseeing processing and vacuum department;
• Overseeing the packaging of finished products and processed goods to ensure compliance with policies and procedures;
• Ensuring good stock rotation of meat products in freezers and fridges, and responsibly disposing of any expired or contaminated products as per policies and procedures;
• Monitoring and ensuring the recording of meat production dates;
• Monitoring the temperature control of receiving and despatch of products and freezers;
• Liaising closely with the assistant retail store manager to ensure required stocks are produced timeously;
• Notifying store manager of stock holdings on raw material, produced goods and processed goods;
• Ensuring stock rotation to minimise wastage while ensuring sufficient stock holdings;
• Obtaining approval to order supplies and equipment from approved suppliers;
• Obtaining authorising for expenditure over R5000.00 for maintenance and repairs;
• Actively overseeing meat production, processed goods and logistics supervisors and ensuring that all areas are adequately staffed to meet customer needs;
• Providing input for marketing or promotional activities, and supporting the implementation of these in the stores;
• Ensuring all work areas are cleaned daily and adhere to all Food Hygiene and safety requirements;
• Monitoring and reporting on trimming for production;
• Supporting the Store Manager and ensuring ongoing clear and effective communication between shop floor and management;
• Liaising with store manager to determine wholesale prices for key customers;
• Monitoring costs to ensure maximum profitability and reduce wastage;
• Anticipating sales volumes and ensuring sufficient stocks are on hand to meet the demands;
• Liaising closely with the Head office factory managers and production managers to ensure adequate stocks are supplied to the store;
• Overseeing labelling and marking of product and all point of sale items, including packing and sell-by dates, batch codes, ingredient listings etc.
• Overseeing the staff room cleanliness;
• Ensuring all fly traps are in working order and maintained;
• Checking equipment and machinery and reporting any breakdowns or problems to management;
• Ensuring all employees are wearing the required PPE and adhering to hygiene standards;
• Monitoring and checking the sign-off of all recording books for scales, batches, receiving and despatching as well as temperature control monitoring;
• Managing and updating the maintenance file and signing job cards and delivery notes;
• Overseeing despatch cleaning bay and monitoring the bin area;
• Ensuring PPE is worn by staff and they comply with safety regulations;
• Overseeing vacuum prepping and high care areas;
• Where applicable, monitoring laundry area activities;

QUALIFICATIONS & EXPERIENCE REQUIRED:

• Matric;
• B-Tech or diploma in retail management or equivalent is advantageous;
• At least 2 years store management or supervisory experience, preferably in a retail food environment;
• Good knowledge of retail store business practices;
• Good Computer skills on Microsoft Office;
• Good people skills and the ability to handle pressure;

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Sanlam Developing Markets (SDM)(a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms ofthe Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

• To grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
• Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch.
• Being a key representative for the retail branch in the industry.

Strategy Development and Business Planning:

• Work with Area Manager and translate the Provincial strategy into a retail branch strategy, specifying targets, objectives and metrics.
• Contribute insights to monthly, quarterly and annual business planning for retail branches in the Region / Province.
• Responsible for managing operational costs in line with the allocated budget.
• Develop incentive tactics for the Branch Consultants and drive performance

Retail Branch Sales Delivery
Activations:

• Develop and execute strategies (campaigns / promotions / events / etc.) to entice and draw clients from outside of the branch.
• Plan and represent the branch at various forums / events / community platforms to establish awareness and gain business.

Sales and Operational Effectiveness:

• Communicate the Retail Branch strategy, sales targets and metrics to Branch Consultants. Identify Key Result Areas and work with Branch Consultants to develop and agree collective targets.
• Monitor activities and the achievement of sales targets in the branch. Identify areas of improvement and work with Branch Consultants to address / rectify.
• Work with Business Owners of supporting functions (HR, Technology, etc.), and put the right mechanisms in place (systems, processes, technology) to ensure the branch is able to deliver a service and achieve targets.
• Identify and escalate areas of improvement regarding support systems, processes, and technologies. Where possible, solve problems or propose solutions to prevent issues from reoccurring.

Establish and drive a Service Culture:

• Align processes and procedures in the Bank to allow for a smooth, efficient and optimal client experience.
• Develop, drive and monitor client experience, and client service delivery standards in the branch.
• Manage the daily achievements of and adherence to service delivery SLAs. Identify areas of continuous improvement and take corrective action to address it.
• Ensure all client complaints and queries are handled effectively, within SLA timeframes. Where relevant, respond to escalations and continuously provide feedback to clients regarding outcomes / progress of resolutions.

Compliance, Quality and Risk Management:

• Ensure compliance and quality standards are effectively communicated and adopted across the branch.
• Ensure alignment to the Treating the Customer Fairly (TCF) framework in all business practices and ensure the branch operates within the FSCA regulations.

People Management:

• Work with Human Resources and Talent Acquisition to put the necessary capacity / capability in place to achieve sales targets in the branch.
• Work with HR to establish and maintain good people practices in the branch.
• Responsible for all operational people practices relating to direct reports, in collaboration with the Human Resource Function (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Manage and support the accreditation and continuous professional growth of staff functioning in the branch.

Monthly Planning and Reporting

• Responsible for monthly reporting of sales and service activities in the Branch. Analyse data to identify areas of improvement and plan for the next month.
• Conduct monthly and annual planning based on reports

• Matric (Grade 12)
• RE1 and RE5
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
• Class of Business accreditation (annual)
• Compliant with continuous professional development (CPD) current and past cycles.

Customer service and management

Reporting and administration

Quality, Compliance and Accreditation

Business processes

Interpersonal savvy - Contributing through others

Decision quality - Contributing through others

Directs work - Contributing through others

Optimises work processes - Contributing through others

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Company: Aim Personnel

Description: Recruitment Agency, specializing in placing personnel/staff at companies with available vacancies. We connect applicants with companies seeking to fill positions.

Contract Type: Full Time

Experience Required: More than 10 years

Education Level: Bachelor

Number of Vacancies: 1

Position: Chief Commercial Officer

Location: Johannesburg

Details: This role is for a Chief Commercial Officer, a Business Developer with extensive experience in supplying to mines in Zambia. The position involves significant travel to Zambia and requires dealing with top management of the mines.

Application: Please send a detailed CV ASAP, highlighting relevant experience.

• Civil 3D
• Autocad
• iDAS
• Wadiso/Epanet
• Microsoft Excel
• Microsoft Project
• Microsoft Word
• Microsoft PowerPoint
  
  

• Degree
• Engineering Council of South Africa
  
  

• To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable

• To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day

• The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.

• Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
• Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
• Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
• Manage access and usage of the facilities in all areas

• Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
• Facilitate effective communication channels for member inquiries and concerns.
• Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.

• Implement the established wellness philosophy and ensure all member experiences reflect this vision.
• Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.

• Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
• Collaborate with facilities management to address any issues affecting member experience.

• Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
• Collaborate with facilities management to address any issues affecting member experience.

• Encourage social interaction among members to build a strong community within the club.
• Identify opportunities for partnerships with local wellness organizations to enhance member offerings.

• Monitor Service delivery through setting performance standards.
• Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
• Report regularly on the success of implemented initiatives to leadership.

• Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
• Onboarding and retention of people.
• Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.

• Matricgrade 12 qualification
• Qualification in sports management, health and wellness, business administration or related field advantageous
• Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
• Proven experience in digital engagement platforms
• Proven experience in managing member experiences, activations and events
• Background in wellness programs, community engagement or similar initiatives
• VASA Product Academy or Product Qualification
• Proactive Solution orientation
• Train the Trainer VASA

We’d like you to have.

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Head of Supply Chain
Rosebank
R80 – R100 000 p.m.
Lead the end-to-end supply chain and procurement operations. Handle procurement strategy, logistics and supplier relationship management. Develop procurement strategies and grow a supplier network whilst negotiating contracts to drive cost savings and efficiency. Part of your responsibilities will be to implement risk and compliance management, and identify cost-savings opportunities. You will have to lead and advance a high-performing supply chain team.
You must have a degree in supply chain, business administration, management, or a related field. Certifications like PMP, CAPM or PRINCE2 advantageous.

We are looking for a Senior Actuary in our top performing Life Structured Solutions Team to manage the high growth, multi-billion rand structured solutions portfolio. You will report directly to the Head of Structured Solutions Munich Reinsurance Africa Branch (MRAB) and closely collaborate with the Regional Structured Solutions Team covering the Asian Pacific, Middle Eastern and African regions. This role does not include any direct reports.

Your Role:

• Manage the financial performance of MRAB’s Structured Solutions reinsurance treaties.
• Identify and implement improvements to the financial and risk management processes monitoring the in-force reinsurance portfolio, ensure the infrastructures meet our evolving business needs.
• Perform experience and other investigations on the portfolio and make sound risk and profitability management recommendations.
• Coordinate with valuation teams, accounting teams, Regional Structured Solutions team and central units to fulfil the ongoing monitoring and reporting requirements
• Support the quarterly and annual Solvency II, IFRS and local statutory reporting (if applicable) of LH2 financial reinsurance transactions
• Provide up-to-date insights on the regulatory, market and economic factors that affect the performance of MRAB’s Structured Solutions’ portfolio.
• Ensure compliance with the relevant regulatory requirements of the portfolio and the Munich Re Group standards.
• Train and develop MRAB Structured Solutions team in the fields of risk and profitability management.
• Senior contributor to the development and implementation of MRAB Structured Solutions strategy goals .

Your profile:

• Actuarial Qualification: Fellowship of a recognised Actuarial Society.
• Minimum of 10 years’ experience in life insurance, reinsurance, actuarial consulting, corporate actuarial, financial reporting or life insurance auditing. Experience in insurance capital management or investment market analysis will be beneficial.
• Technically strong in accounting, financial reporting and actuarial concepts.
• Sound understanding of Life & Health insurance and reinsurance markets in South Africa and other Sub-Saharan African markets.
• Detailed knowledge in insurance and financial services regulatory requirements and insurance accounting standards.

• Life and Health Benefits
• Retirement Benefits
• Hybrid working environment
• Bonus Scheme
• Employee Assistance Program

At Munich Re, we embrace and value the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation of our open culture and spirit of partnership. It shapes how our teams are built and cultivated and how we are supported and developed. And at the center of this interaction is each of us.