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New Graduates
Posted 16 days ago
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Job Description
Key Responsibilities
- Engage with prospective clients telephonically No cold calling all leads provided
- Market our sought after products and services
- Accurately capture information obtained during the call
Qualifications
- A completed degree or 3year equivalent qualification
- Matric Certificate
- Computer literacy
- Proficiency in English plus one other South African language
- Confidence and fantastic communication skills
What we offer
- Comprehensive training & ongoing support to unlock your potential
- Performance-based earning opportunities
- Shuttle service to/from Sandton Gautrain Station
- Work-life balance: no weekends, public holidays
- Incentives, prizes & recognition for top performers
- Discounts on Isabella Garcia products
- Death, disability & cancer cover
- Pension fund
- Opportunity to enrol for an MBA degree (T&C’s apply)
Work Environment : This role primarily operates in an office setting.
The Internal Brand Representative should be comfortable working in a fast-paced environment
Join a renowned, growth-oriented organisation where you'll earn a competitive salary, enjoy fantastic benefits, and work in a dynamic environment that fosters development. Apply today and start your journey with Isabella Garcia International!
Company Details
Customer Engagement Consultant
Posted today
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(vc_row)(vc_column)(wgl_spacing spacer_size="30px")(vc_btn title="Apply Here" no-style="gradient-custom" gradient_custom_color_1="#034ea2" gradient_custom_color_2="#00c1ff" size="lg" align="center" i_icon_fontawesome="fas fa-rocket" button_block="true" add_icon="true" link="url:|title:Apply%20Here|target:_blank")(vc_column_text css="")We have 1 position available for a 1 year fixed term.
JOB PURPOSE
To coordinate technical and business information between vendors and internal stakeholders to enable service delivery and implementation of products and services to customers.
RESPONSIBILITIES
- Loading stores for Onboarding and liaising with all parties to complete the installation.
- Loading of T5 details and sending out Welcome packs to Clients on completion of the installation.
- Assisting the team with Closing of legacy tickets on Jira
- Complete verification of stores when they go live.
- Contact stores on Day 1,7,31 to complete courtesy calls and ensure that the merchant isn’t having any issues, log queries for issues picked up during the call.
- Follow up on Inactive terminal report.
- Follow up on No trade’s terminal report.
- Assist with Transpector Queries
- Follow up on unsuccessful installs.
Administration
- Responsible to load new stores and capture amendments or changes on the STO.
- Log and attend to calls onto Jira for any queries raised and seek resolution.
- Calls to be logged for implementation activities.
- Ad hoc administrative duties as and when required.
Customer Engagement
- Coordinate implementation of TJ solutions across the customer base
- Communicate customer requirements internally.
- Ensure effective and timeous customer engagement to manage expectations of implementation.
- Communicate any potential delays of implementation to customer.
- Ensure queries are addressed and resolved timeously by relevant department.
- Promote visibility of customer requirements internally through a pre-defined list of customers
- Support delivery of SLA activities
Onboarding and Co-Ordination
- Device Order ticket logging if applicable
- Site survey ticket logged if applicable.
- Loading merchants on STO
- Creating POS, switch, Back-office tickets
- QA process
- Providing config to Trade-link in a timeous manner
Transpector Queries
- Create logins for merchants as required.
- Assist merchant with logging in, Transpector training, and Transpector-related queries
Self-Management
- Set an example through personal quality and productivity standards and ways of working with others.
- Demonstrate consistent application of internal, procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
- Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.
- Uphold all company values with honesty and integrity
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#J-18808-LjbffrIT Support Engineer
Posted today
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Location: Fully Remote (Standard UK Business Hours)
Salary: R16,000 - R18,000 per month, dependent on experience
Job Type: Full-time, Permanent
About Us
A UK-based Managed Service Provider, is expanding internationally after 14 years of consistent growth. We are passionate about technology and delivering exceptional service to our clients. Specializing in SMEs across industries like professional services, fintech, and hospitality, we pride ourselves on building close, long-lasting relationships with clients ranging from 5 to 50 employees.
Were looking for an enthusiastic IT Support Engineer with a strong passion for problem-solving and helping people. If you have what it takes to deliver world-class support, wed love to hear from you!
Key Responsibilities- Promptly log incidents and requests via our helpdesk ticketing system (phone/email).
- Answer and manage incoming support requests, ensuring efficient resolution.
- Troubleshoot and diagnose IT issues to minimize client downtime.
- Maintain accurate case details and time logs in the system.
- Proactively manage ticket queues to meet/exceed SLAs.
- Remotely configure devices for onboarding/offboarding processes.
- Collaborate regularly with UK-based colleagues via Microsoft Teams.
- Occasionally conduct client calls via Teams/Zoom.
- Minimum of 2 years experience in an IT helpdesk environment.
- Fluent in English with excellent communication skills.
- Strong customer support experience (phone/email).
- Proficiency in Microsoft products and technologies, including:
- Windows Desktop OS troubleshooting.
- Microsoft 365 Admin Centre, User Management, Exchange, and Licensing.
- Troubleshooting hardware issues (laptops, desktops, peripherals).
- Experience with Remote Monitoring/Patch Management tools.
- Familiarity with Microsoft Entra, Mac OS, and Google Workspace.
- Knowledge of cloud services like online backup, email filtering, and antivirus solutions.
- A quiet, home-based setup with a suitable desk and chair.
- Fast, stable internet connection and a backup solution for power outages (e.g., loadshedding mitigation).
- Competitive salary package.
- 20 days of annual leave plus UK bank holidays, with increases based on service.
- Company-issued laptop, monitor, and peripherals.
Facilities Services Manager (GCC required)
Posted today
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Job Description
Who we are
We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing, and management of their assets. Our dedication to quality and excellence sets us apart in the industry.
Why choose us
Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.
About the role
We are seeking an experienced and dynamic Facilities Services Manager to manage the full technical component of commercial and retail properties, including air conditioning, electrical systems, lifts, generators, and elevators, ensuring smooth, efficient, and effective operations.
What you will bring
- Bachelor’s degree or National Diploma (S4) in Mechanical or Electrical Engineering
- Candidates with a Bachelor's Degree in Engineering must have passed the OSHACT Exam as set by the Department of Labour.
- Candidates with a National Diploma in Engineering must possess a Government Certificate of Competency (GCC) in Mechanical or Electrical Engineering.
- At least 5-7 years of experience in various technical roles, emphasizing electrical, mechanical, and electronic systems.
- Experience in large-scale retail (preferably), commercial, or industrial property environments.
What you will be doing
- Budgeting & Expense Control (20%)
- Contribute to the annual expense budget and manage monthly expenses.
- Oversee purchase orders via the Helpdesk and manage procurement within budget limits.
- Maintain and manage the stock register, issue work orders, and complete work orders as needed.
- Procure stock from authorized suppliers and ensure building maintenance expenses are below market rates.
- Maintain accurate stock records and benchmark maintenance costs against a three-year average growth.
- Budgeting and Forecasting (20%)
- Assist in preparing and approving the annual budget plan and quarterly forecasts for Technical, Operational, Building, and Utility Services.
- Develop a five-year rolling maintenance plan aligned with core strategies.
- Tenant/Staff Management (25%)
- Audits (10%)
- Service Provider Management (15%)
- Sustainability (30%)
Business Intelligence Analyst - 45968309597
Posted today
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Job Description
Business Intelligence Analyst
Position Title: Business Intelligence Analyst
Location: Remote
Work Hours: 9 am to 5 pm U.S. Eastern time zone
OverviewWe are seeking a highly analytical and solution-oriented Business Intelligence Analyst to support data-driven decision-making across the organization. The ideal candidate will be experienced in Power BI, SQL, and Excel, with the ability to structure and interpret large datasets to produce actionable insights. This role will collaborate closely with operations, accounting, and sales teams to improve data accuracy, enhance reporting capabilities, and optimize business performance.
Key Responsibilities- Develop Power BI reports, including DAX calculations and visualizations.
- Write and optimize SQL queries for data extraction and transformation.
- Structure large datasets to generate usable insights and performance reports.
- Ensure robust data quality controls around financial and operational reporting.
- Maintain and optimize plan and option databases for job profitability analysis.
- Create clear, visually compelling presentations and dashboards.
- Collaborate cross-functionally to gather business requirements and deliver analytics solutions.
- Perform ad-hoc reporting and other duties as assigned.
- Bachelor’s or Master’s degree in Data Science, Construction Technology, Business Administration, or equivalent experience (5+ years).
- Proficiency in Power BI, SQL, Excel, and Power Query (M).
- Strong analytical and problem-solving skills with a solution-oriented mindset.
- Excellent interpersonal and communication skills for cross-team collaboration.
- Advanced Excel capabilities; HTML skills a plus.
- Familiarity with Salesforce, Mitek’s Kova, and Sage 300/Intacct is advantageous.
- Understanding of homebuilding industry processes preferred.
- Professional demeanor and ability to represent the company with integrity.
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#J-18808-LjbffrGraduate Recruitment Officer (JHB Illovo)
Posted today
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Job Description
Job title : Graduate Recruitment Officer (JHB Illovo)
Job Location : Gauteng, Johannesburg
Deadline : November 06, 2025
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BDO Johannesburg is looking for a proactive and detail-oriented Audit Graduate Recruitment Officer to support our efforts in attracting exceptional talent for our Johannesburg audit department. The Graduate Recruitment Officer will be responsible for managing and supporting the end-to-end graduate recruitment process, from attraction and sourcing through to selection, onboarding, integration of graduates into the firm and managing bursary programs. The role requires strong stakeholder management, attention to detail, and the ability to engage with students, universities, and internal teams to ensure a high-quality recruitment experience, alignment with business needs and enhancing BDO’s reputation as an employer of choice for trainee accountants.
Key Responsibilities Graduate Recruitment & Selection- Manage recruitment systems (ATS)
- Manage the full graduate recruitment cycle (advertising, applications, screening, assessments, interviews, offers, and onboarding).
- Coordinate and manage psychometric assessments, competency-based interviews, and reference / background checks.
- Draft and manage employment offers and contracts.
- Maintain up-to-date recruitment trackers, candidate pipelines, and monthly recruitment reports.
- Build and maintain strong relationships with students
- Partner with internal audit teams / business units to understand workforce needs and ensure alignment with recruitment activities.
- Build relationships with manager that conduct interviews and Partners in the service lines.
- Collaborate with internal teams to ensure smooth onboarding and integration of graduates.
- Attend university career fairs and campus events to promote the firm.
- Facilitate information sessions, presentations, and workshops at universities.
- Support marketing and branding initiatives to position the firm as an employer of choice among students and graduates.
- Manage the student ambassadors programme
- Manage the regional retention strategy
- Assist with the implementation of recruitment campaigns to attract top accounting students and graduates and continuous improvement of graduate recruitment processes
- Support projects and initiatives
- Provide guidance and mentorship to interns
- Maintain BDO’s presence on social media and other platforms to attract potential candidates.
- Maintain records of recruitment activities and provide updates
- Management of the bursary program by maintaining records and liaising with bursary recipients.
- Assist in monitoring budgets and tracking program effectiveness.
- Degree / Diploma in Human Resources, Industrial Psychology, Business Management, Business Administration, or related field.
- 2–4 years of experience in recruitment, talent acquisition, or related functions, ideally within a professional services or audit environment.
- Strong analytical skills to measure and report on recruitment outcomes.
- Strong and communication skills.
- Familiarity with recruitment platforms, social media, and digital tools.
- Familiarity with recruitment systems (ATS, HRIS) and MS Office Suite
- Exposure to campus recruitment and / or bursary programs is essential.
- Strong organizational, interpersonal and communication skills (verbal and written).
- Ability to manage multiple priorities and work under pressure.
- Excellent stakeholder management and relationship-building ability.
- Strong organisational skills with attention to detail.
- Proactive, adaptable, and solution-oriented.
- Understanding of graduate recruitment trends, campus engagement, and employer branding.
- Based in Johannesburg
- Able to travel
- Flexible working hours during peak recruitment season (some evenings / weekends may be required).
- Detail-oriented with a strong ability to multitask.
- Passionate about talent development and positioning BDO as an employer of choice.
- High level of professionalism and commitment to BDO’s values and culture.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Graduate Trainee / Internship / siwes jobs
Information Systems - Open Source Technical Architect
Posted today
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Canonical Cape Town, Western Cape, South Africa
Join or sign in to find your next jobJoin to apply for the Information Systems - Open Source Technical Architect role at Canonical
Information Systems - Open Source Technical ArchitectCanonical Cape Town, Western Cape, South Africa
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Join to apply for the Information Systems - Open Source Technical Architect role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200 colleagues in more than 80 countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring an Information Systems Architect to define the best practice in infrastructure as code at a global scale. Join us to advance the state of the art, and shape the infrastructure behind tens of millions devices running Ubuntu.
The Information Systems (IS) team is responsible for all IT operations at Canonical, including the infrastructure for building, packaging and distributing Ubuntu globally. As the IS architect, you will own the design of hardware and software implementation from PCI lanes to CDN and everything in between. Our goal is to be a reference operation, using the latest capabilities in Ubuntu and open source more generally, with the most modern operating principles. Your choices will impact the Ubuntu user experience for millions of users, and drive how Canonical's engineers engage with compute and network resources in a devops setting.
As the IS Architect, you'll be in a unique position to improve Canonical products and the open-source technologies they're based on. You do this by leading System Reliability Engineers (SRE) and Data Center Engineers (DCE) to embrace best practices, and make informed decisions on technology choices in all aspects of cloud infrastructure and services. You will coach the IS team on automation, reliability, operational/technical scalability, network infrastructure and security.
This is a home based position, with twice-annual travel to company events totaling around 4 weeks per year.
Location: This role will be based remotely in the EMEA region
The role entails
- Define, get buy-in and implement the holistic vision of a world class internal cloud
- Setup, maintain and update the technical design roadmap and guidelines for the SREs within IS, with the aim of improving reliability, resilience, operational scalability, and technical scalability
- Collaborate with, and provide the cloud-ops software development teams with input for roadmap, requirements and prioritization to build a world-class, highly standardized and automated operation
- Provide the IS management with input and advice with regards to technology, reliability, resilience and business cases
- Lead technical choices to implement solutions as self-service products, ensuring scalable operation
- Collaborate with product security as well as operations security to set best practice and mitigate new threats in a timely manner
- Automate operations for reuse across the world's largest companies, taking into consideration the complexities of distributed systems
- Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures
- Analyze incidents and events, and establish what the reason behind the reasons are, and what structural improvements can be made to minimize the chance of them reoccurring
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
- Track record of going above-and-beyond expectations to achieve outstanding results
- Extensive knowledge of cloud computing concepts, technologies & operation
- Practical knowledge of Linux networking, routing, and firewalls, internet transit and large scale/bandwidth networking.
- Experience dealing with significant production outages, incident response and postmortems
- A passion for writing, sharing, and maintaining enterprise open-source software solutions
- Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person
- Be familiarized and passionate about open-source, especially Ubuntu or Debian
- Modern software engineering background (peer-review, unit testing, SCM, CI/CD, Agile)
- Hands-on experience of automatic administration of enterprise Linux servers at scale
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Program
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Software Development
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#J-18808-LjbffrBid Managers
Posted today
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Management Level
Manager
Job Description & Summary
At PwC our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs develop customer-centric solutions and offer guidance and support to help clients enhance their customer experience and drive business growth.
Those in customer sales and services at PwC will specialise in providing consulting services focused on customer sales and service strategies. You will analyse customer engagement processes develop sales and service strategies and offer guidance and support to help clients enhance their sales effectiveness improve customer satisfaction and drive revenue growth.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to :
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting execution and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Who we are looking for
Are you an established and motivated bid manager passionate about helping people win work Do you love organising people and process and create structure Are you able to manage lots of different workstreams at a
time supporting others on the proposal journey whilst working to specific deadlines Can you challenge and raise concerns when you think things arent going to plan Can you share your experience of past pursuits and bid
management to ensure the entire team on a pursuit are engaged onboard and constantly informed and feel in control. Do you love the thrill of winning and the competitive nature of working on bids If so wed absolutely love
to have you in our team and part of the Bids and Proposals community here at PwC.
You will be managing the pursuit process end to end engaging the right people shaping editing and reviewing proposal documents working on presentation preparation and identifying creative ways to communicate messages
to our clients. You will have responsibility for driving the pursuit ensuring deadlines and timelines are adhered to and organising all parties involved. You will be an exceptional project manager with great communication skills.
You should have experience of attending and contributing to kick-off / strategy meetings and proposition development advising on messaging and content of proposal documents including design and production. As well
as planning and structuring rehearsals and support and guidance on post decision reviews.
Your responsibilities
In this role the successful candidate will :
Provide end-to-end support throughout the proposal life cycle including proposal management and advice from bid kick off to presentation stage.
Working with stakeholders to align support to priority areas and drive bid and proposal best practice whether thats through training reporting on key trends or other means.
Supporting the client team to draft documents and collateral including cover letters executive summaries team and CV information and firm experience.
Ability to adapt quickly and have high impact regardless of proposition or line of service.
Reviewing and amending the proposal document and collateral.
Carry out internal pitch team debriefs and conduct Post Decision Reviews (PDRs) with the client where needed.
Responding promptly to proposal content queries and building networks of SMEs across the Firm.
Proactively seeking new methodologies tools and innovations to deliver proposals in different ways and actively sharing this across the Bid Management team.
Bring the best of PwC by connecting teams with relevant people and departments such as Design Commercial Excellence Resourcing and Risk.
Work closely with Business Development Account Excellence and Marketing to form a seamless value chain for our clients.
Be an active member of the Bids and Proposals team and the wider Sales and Marketing function as a Sales professional who is an expert at delivering winning approaches and methodologies.
Skills and experience required
Experience in a proposals or pursuit role with a proven track record of bid / proposal management bid advice and an understanding of sales cycle methodologies
Exceptional project management skills and ability to work with a large number of teams at once
Excellent influencing strong communication and facilitation skills in order to be credible and be able to challenge management and senior stakeholders
Ability to build and manage relationships at a senior level as you will be required to change and influence senior Partners and stakeholders
Ability to adapt quickly to all lines of service and proposition offerings
A proactive can-do approach is vital self-starter mentality with sound commercial understanding
Experience of drafting and reviewing written communications to deliver specific messages within tight deadlines
The drive to deliver excellent client service through the proposal process
Emotional intelligence and an ability to flex style to the situation.
About the team
Youll be part of our wider Pursuits and Proposals team which sits in our Sales capability and wider Sales & Marketing function. Sales and Marketing covers all aspects of professional services marketing sales support and
business development. We work together with the Clients and Markets Executive to build and sustain competitive advantage. We execute our go-to-market strategy using our expertise talent and assets to drive commercial
outcomes for us and our clients. The Sales capability operates with a culture focused on client-centricity and our clients issues ensuring we are operating with a commercial mindset and a consistent level of quality and excellence in all we do. We work together to ensure these attributes are present in all activities and interactions every day.
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship
Job Posting End Date
August
Required Experience :
Manager
Key Skills
Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management
Employment Type : Full-Time
Experience : years
Vacancy : 1
#J-18808-LjbffrIT Support Engineer
Posted today
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Job Description
Location: Fully Remote (Standard UK Business Hours)
Salary: R16,000 - R18,000 per month, dependent on experience
Job Type: Full-time, Permanent
About Us
A UK-based Managed Service Provider, is expanding internationally after 14 years of consistent growth. We are passionate about technology and delivering exceptional service to our clients. Specializing in SMEs across industries like professional services, fintech, and hospitality, we pride ourselves on building close, long-lasting relationships with clients ranging from 5 to 50 employees.
Were looking for an enthusiastic IT Support Engineer with a strong passion for problem-solving and helping people. If you have what it takes to deliver world-class support, wed love to hear from you!
Key Responsibilities- Promptly log incidents and requests via our helpdesk ticketing system (phone/email).
- Answer and manage incoming support requests, ensuring efficient resolution.
- Troubleshoot and diagnose IT issues to minimize client downtime.
- Maintain accurate case details and time logs in the system.
- Proactively manage ticket queues to meet/exceed SLAs.
- Remotely configure devices for onboarding/offboarding processes.
- Collaborate regularly with UK-based colleagues via Microsoft Teams.
- Occasionally conduct client calls via Teams/Zoom.
- Minimum of 2 years experience in an IT helpdesk environment.
- Fluent in English with excellent communication skills.
- Strong customer support experience (phone/email).
- Proficiency in Microsoft products and technologies, including:
- Windows Desktop OS troubleshooting.
- Microsoft 365 Admin Centre, User Management, Exchange, and Licensing.
- Troubleshooting hardware issues (laptops, desktops, peripherals).
- Experience with Remote Monitoring/Patch Management tools.
- Familiarity with Microsoft Entra, Mac OS, and Google Workspace.
- Knowledge of cloud services like online backup, email filtering, and antivirus solutions.
- A quiet, home-based setup with a suitable desk and chair.
- Fast, stable internet connection and a backup solution for power outages (e.g., loadshedding mitigation).
- Competitive salary package.
- 20 days of annual leave plus UK bank holidays, with increases based on service.
- Company-issued laptop, monitor, and peripherals.
IT Support Engineer
Posted today
Job Viewed
Job Description
Location: Fully Remote (Standard UK Business Hours)
Salary: R16,000 - R18,000 per month, dependent on experience
Job Type: Full-time, Permanent
About Us
A UK-based Managed Service Provider, is expanding internationally after 14 years of consistent growth. We are passionate about technology and delivering exceptional service to our clients. Specializing in SMEs across industries like professional services, fintech, and hospitality, we pride ourselves on building close, long-lasting relationships with clients ranging from 5 to 50 employees.
Were looking for an enthusiastic IT Support Engineer with a strong passion for problem-solving and helping people. If you have what it takes to deliver world-class support, wed love to hear from you!
Key Responsibilities- Promptly log incidents and requests via our helpdesk ticketing system (phone/email).
- Answer and manage incoming support requests, ensuring efficient resolution.
- Troubleshoot and diagnose IT issues to minimize client downtime.
- Maintain accurate case details and time logs in the system.
- Proactively manage ticket queues to meet/exceed SLAs.
- Remotely configure devices for onboarding/offboarding processes.
- Collaborate regularly with UK-based colleagues via Microsoft Teams.
- Occasionally conduct client calls via Teams/Zoom.
- Minimum of 2 years experience in an IT helpdesk environment.
- Fluent in English with excellent communication skills.
- Strong customer support experience (phone/email).
- Proficiency in Microsoft products and technologies, including:
- Windows Desktop OS troubleshooting.
- Microsoft 365 Admin Centre, User Management, Exchange, and Licensing.
- Troubleshooting hardware issues (laptops, desktops, peripherals).
- Experience with Remote Monitoring/Patch Management tools.
- Familiarity with Microsoft Entra, Mac OS, and Google Workspace.
- Knowledge of cloud services like online backup, email filtering, and antivirus solutions.
- A quiet, home-based setup with a suitable desk and chair.
- Fast, stable internet connection and a backup solution for power outages (e.g., loadshedding mitigation).
- Competitive salary package.
- 20 days of annual leave plus UK bank holidays, with increases based on service.
- Company-issued laptop, monitor, and peripherals.