242 Team Leader Inbound Durban Hippo Park South Africa jobs in South Africa

• Full-time

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Main purpose
To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to treating customers fairly.

Responsibilities

• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops the Customer Service Agents.
• Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
• Gather information to analyze problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a “can do” attitude.
• Understand the Business in that you are aware of the business strategy, products, service and organizational structure.
• Understand the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
• Organize and plan ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met.
• Support others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.

Minimum Requirements

• Minimum 24 months customer service experience, with at least 12 months in a leadership or supervisory position.
• Qualifications and Accreditation: Matric or equivalent.

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements :

• Grade 12 / Matric
• Bachelor’s Degree in Business or related field
• 5-10 years of management experience
• 10-12 years in collections or financial services
• Strong leadership and commercial awareness in unsecured collections and recovery
• Proficient in Microsoft Office and good communication skills

Key Responsibilities :

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

We are looking for a dedicated Call Centre Operator to handle inbound and outbound calls. This role focuses on booking appointments for our specialists, working with interested leads, and ensuring excellent customer interactions. The position offers an opportunity to earn incentives based on target achievement.

• Remote: Monday to Friday, 9 AM to 5 PM PST (5 PM to 3 AM SAST)

• Handle inbound and outbound calls professionally
• Book appointments for specialists with leads who have expressed interest in our services
• Follow up with clients to confirm appointments and provide necessary information
• Maintain a positive customer experience through effective communication
• Achieve targets and earn performance-based incentives

• Excellent verbal communication and phone etiquette
• Experience in handling inbound and outbound calls
• Ability to work with client lists and manage booking processes
• Goal-oriented and motivated to meet and exceed targets

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Requirements:

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Benefits:

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. If you meet the above requirements, we would love to have you join our team.

Here’s a rewritten version tailored for a call center agent role:

Position: Inbound Call Center Sales Representative

Role Overview

As the first point of contact for inbound calls, you will engage with customers, assess their needs, provide key information, and drive sales opportunities. Your role is crucial in delivering exceptional service, qualifying leads, and supporting business growth.

Key Responsibilities

1. Customer Interaction: Handle inbound calls efficiently, providing prompt and professional assistance.
2. Sales Qualification: Assess caller needs using qualification criteria such as budget, authority, need, and timeline (BANT).
3. Product Knowledge: Educate customers on services, answer inquiries, and address concerns effectively.
4. Appointment Scheduling: Set up follow-up calls or meetings for the sales team with high-potential leads.
5. CRM Management: Accurately update and maintain customer records in the CRM system.
6. Performance Metrics: Consistently meet or exceed sales quotas and call center targets.
7. Collaboration: Work closely with the sales team to ensure smooth lead handoff.
8. Market Insights: Provide feedback on customer inquiries, emerging trends, and potential service improvements.
9. Call Handling Efficiency: Utilize call center best practices to maximize productivity and customer satisfaction.
10. Time Management: Manage high call volumes while maintaining service quality.
11. Adaptability: Adjust to changing priorities, new products, and evolving customer needs.

1. 2+ years of experience in a call center, inbound sales, or customer service role.
2. Proven ability to meet or exceed sales and call performance targets.
3. Strong verbal and written communication skills.
4. Excellent phone presence with the ability to build rapport quickly.
5. Proficiency in CRM systems and call center technology.
6. Ability to multitask and stay organized in a fast-paced environment.
7. Quick learner with a flexible approach to new information and tools.
8. Schedule Flexibility: Must be available to work within PST to EST time zones.
9. Call Center Expertise: Understanding of call metrics, scripts, and handling high call volumes.

1. 2+ years of experience in a high-volume call center environment.
2. Familiarity with sales automation tools and call center software.

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. If you meet the above requirements, we would love to have you join our team.

Position Title: Inbound Call Center Sales Representative
Languages Required: Fluent in English & Spanish

As the first voice customers hear when reaching out, you play a pivotal role in shaping their experience. In this fast-paced role, you'll assess customer needs, deliver tailored solutions, and drive qualified sales opportunities. Your focus on service excellence, communication, and lead qualification will directly impact company growth and customer satisfaction.

• Customer Engagement: Respond to inbound calls promptly, delivering friendly, helpful, and professional service.

• Lead Qualification: Identify sales opportunities using the BANT framework (Budget, Authority, Need, Timeline) to qualify potential leads.

• Product Expertise: Confidently explain services, resolve questions, and handle objections with clarity and empathy.

• Appointment Setting: Schedule follow-ups or handoff appointments to the appropriate sales representatives.

• CRM Accuracy: Maintain up-to-date and detailed customer records in the CRM system to support seamless follow-ups.

• Sales Performance: Consistently hit or surpass key performance indicators, including call handling time and conversion rates.

• Team Collaboration: Partner closely with sales colleagues to ensure a seamless lead transition and improved closure rates.

• Customer Insights: Share feedback on recurring customer questions, pain points, and service improvement opportunities.

• Call Center Best Practices: Apply industry-standard practices to increase efficiency, effectiveness, and customer satisfaction.

• Time & Priority Management: Handle high call volumes without compromising service quality or professionalism.

• Flexibility & Growth Mindset: Stay agile as product offerings and customer expectations evolve.

• 2+ years in a call center, inbound sales, or customer service environment.

• Demonstrated success meeting or exceeding call performance and sales goals.

• Exceptional verbal and written communication skills.

• Confident phone presence with the ability to build trust quickly.

• Experience with CRM platforms and call center software.

• Ability to multitask and stay organized under pressure.

• Quick learner with a proactive, adaptable approach.

• Schedule Flexibility: Must be available to work hours aligned with PST to EST time zones.

• Experience in a high-volume, performance-driven call center.

• Familiarity with sales automation tools and advanced call center technologies.

This role requires availability within the Eastern Standard Time (EST) zone, with flexibility to support business needs across U.S. time zones.

VACANCY: UK CALL CENTRE AGENTS WANTED!

Location: Umhlanga Rocks, South Africa
Company: Televate Contact Centre

Are you ready to join a dynamic team serving top UK clients? We’re on the hunt for experienced, fluent, and professional call centre agents to be part of our growing contact centre! All you need to join the team is UK campaign experience!
Who We're Looking For:
Minimum 1 year UK call centre experience

Background in UK Life Insurance or HDR (Housing Claims) is a major plus

A fluent English accent and a polished, professional telephone manner is a must

Traceable references and an updated CV required

What We Offer:
• A fun, vibey work environment in the heart of Umhlanga Rocks
• Base salary starting at R7,000, with potential to earn up to R9,000
• Uncapped commission + daily cash incentives

We can’t wait to work with you!
Apply today and let’s elevate your career at Televate Contact Centre!