17 Suporte Ao Cliente jobs in South Africa

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will include:

1. Assisting end-users in logging calls.
2. Troubleshooting hardware and software issues.
3. Escalating calls to the relevant departments.

The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable, and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in a problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification; however, we'll consider candidates with relevant experience as well.

Our clients are in the retail industry, and we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between 6:30 and 23:00, with standby and overtime required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude. This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.

We are seeking a skilled Level 2 Help Desk Specialist to resolve escalated technical issues, troubleshoot complex system errors, and deliver advanced IT support to ensure seamless operations. The role involves managing user accounts, maintaining system documentation, and collaborating with cross-functional teams to implement technical solutions. This position is critical for minimizing downtime, enhancing user productivity, and maintaining robust IT infrastructure performance.

1. Investigate and resolve escalated technical issues related to hardware, software, and network systems
2. Configure and troubleshoot user accounts, permissions, and access controls in Active Directory
3. Perform root cause analysis for recurring system errors and implement permanent resolutions
4. Install, configure, and update enterprise software applications and operating systems
5. Monitor system performance metrics and proactively address potential stability risks
6. Maintain detailed documentation of technical procedures, resolutions, and system configurations
7. Collaborate with Level 3 support and infrastructure teams to resolve complex technical challenges
8. Provide guidance to Level 1 support staff through knowledge-sharing and incident escalation protocols
9. Conduct periodic system audits to ensure compliance with security policies and best practices

1. Associate degree or diploma in Information Technology, Computer Science, Facilities Management, or related field
2. 1-2 years of experience in a technical support role, facilities assistant position, or relevant internship experience
3. Basic understanding of IT infrastructure components such as networks, servers, and workstations
4. Familiarity with software installation, troubleshooting, and updates
5. Ability to assist with hardware procurement, deployment, and maintenance tasks
6. Basic knowledge of security protocols and data backup procedures
7. Experience assisting with facilities maintenance tasks, including office space organization and equipment upkeep
8. Awareness of health and safety regulations in the workplace
9. Ability to support coordination of repairs, maintenance, and emergency response activities
10. Good communication skills, both verbal and written, with the ability to interact effectively with team members and end-users
11. Willingness to learn and assist with providing training and support to staff members on IT systems and procedures
12. Basic problem-solving skills, with the ability to diagnose and escalate technical issues as needed
13. Ability to follow established procedures and guidelines to make informed decisions under supervision
14. Developing organizational skills, with the ability to manage tasks and prioritize workload effectively
15. Willingness to learn and assist with maintaining accurate records, generating reports, and tracking documentation

• Datto RMM
• Fortinet
• Aruba
• Unifi
• ZKTeco
• Synology

Working Days : Monday - Friday

Working Location : Fully Remote Role

• Media Aid Plan
• Provident Fund