38 Social Services jobs in South Africa

Are you interested inHealth and Social Care Lecturer jobs in theEast London area? Morgan Hunt are pleased to announce that we are working with a fantastic college inCentral London . Together we are seeking to appoint aHealth and Social Care Lecturer - apply today!



Job Title: Health and Social Care Lecturer

Job Type: Temporary

Location: East London

Industry: Education

Length of contract : Temporary - Sept start

Start : Sept

Payrate: £30 - £35/hr



Key responsibilities

In thisHealth and Social Care Lecturer job, your responsibilities will include:

• Teaching on a range of Level 1-3 upto Level 5 study programmes, including the new T Levels in Health, and adults which could include pre access, access and HND courses.
• Providing high-quality, innovative teaching, learning, assessment and internal moderation across a range of Health and Social Care courses and partnership delivery.
• Be responsible for ensuring high levels of achievement and success.
• Foster effective and successful working relationships with industry professionals to enhance learning and curriculum delivery.
• Contributing to the delivery, tracking, and monitoring of Maths and English performance amongst cohorts of students undertaking Health and Social Care courses.
• Tutoring students, giving appropriate support and guidance to enable students to achieve their academic and vocational targets.Interviewing and giving guidance to potential students.
• Assisting students in their progression to either Higher Education and / or employment.
• Contributing to the development and continual improvement of courses, co-ordinating effectively with both staff and students.
• Being proactive in marketing / liaising with local schools, sector representatives, and employers to develop and enhance programmes of study, ensuring targeted recruitment levels, establishing strong partnership links, and raising the profile of the division.

Skills & experience

• Successful candidate will have a recognised teaching qualification (or a willingness to work towards)
• PTTLS,CTLLS/DTLLS/CertEd/PGCE and have GCSE or Level 2 in Maths, English and ICT.
• Right to Work & Enhanced Adult/Child DBS dated within the last 3 months or on the update service
• Knowledge of teaching styles recommended.
• Excellent interpersonal, as well as written and verbal communication skills.
• Sound knowledge of health and safety regulations.
• Ability to inspire and motivate students.
• Strong multitasking skills.

If you are interested in working in theHealth and Social Care Lecturing field in theEast London area, please apply to this advert with a CV today and a consultant will contact you!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job Advert

Are you an experienced Registered manager within the Adult Care sector?
Do you have a passion for teaching, specifically within Apprenticeships?

Impact Futures and The Childcare Company have an exciting opportunity for a passionate individual to join our Healthcare team as a
hybrid based Adult Care Development Coach.

This role is hybrid; a blend between working from home and travelling occasionally to visit learners for progress reviews and
additional tutoring within and around your given area (The North West).

Basic salary up to £32k basic plus a generous KPIs based bonus scheme on top, paid quarterly

The Role

As a Development Coach, you will be delivering and facilitating teaching, training, coaching and mentoring apprentices. The
apprenticeship standard you will be delivering is up to Level 5 Leader in Adult Care.

The role will involve:
- Lead a caseload of learners and support them to achieve their apprenticeship or qualification, as well as any additional
requirements such as a Diploma through to Gateway and successful End Point Assessment
- Regularly assess work and provide constructive feedback including SPAG and update the E- Portfolio system (Aptem)
- Identify and support learners with additional learning needs and successfully use the neurodiversity platform Cognassist to
support this
- Support those learners who require Functional Skills maths and/or English at Level 1 or 2
- Take responsibility to ensure safeguarding, PREVENT, British Values, Health, Safety and Wellbeing and equality, diversity and
inclusion are promoted and monitored continually in all areas of the job role

You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and
supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.

The Benefits
- Bonus scheme of up to £10k on top of Basic salary
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Employee Wellbeing Day
- Birthday day off
- 3% pension contribution using pension provider NEST/Salary sacrifice pension scheme
- Electric Vehicle Scheme
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Buy an additional 5 days annual leave
- TOTUM Pro student discount card
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts

About You

- Hold or be willing to complete Assessor Award CAVA or TAQA Level 3, A1, D32/33 or equivalent
- Hold or be willing to complete Teaching Qualification, PTLLS or equivalent
- Recognised Level 5 or above in Adult Health and Social Care
- Maths & English GCSE graded C and above or

About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for

Department: Academic/Oxford Brookes University partnership (OBU)

Location: East London - On site

Type of Contract: Full-Time, Permanent (40 hours per week) - (N.B. sponsorship is not offered for this role)

About Us : GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing lives through education.

What We Do: GBS is a higher education provider, working in partnership with several of the UK’s leading higher education providers to offer a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. As part of our partnership with OBU, we offera wide range of modern courses across business and health.The academic standards at OBU have also recently led to being ranked as one of the UK’s top 50 institutions, with the ambition of climbing even further in the years to come.

The Role: Weare currently seekingLecturers to teach across a range of undergraduate levels as part of ourBA (Hons) Health, Wellbeing & Social Care programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends.

What you'll be doing: As a Lecturer in Health, Wellbeing & Social Care at Global Banking School, you will deliver management related modules in the above areas. You will develop and deliver comprehensive course materials, undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices.

Responsibilities include:

• All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met
• Developing, updating, and improving course materials as appropriate
• Using a variety of learning and teaching methods/materials
• Actively engaging in staff development activities, peer observations, meetings and other administrative duties
• Understanding and keeping up to date with latest developments in your field and student support practices
• Working towards a range of clearly defined objectives for student attendance, continuation, completion, satisfaction and student progression

About you:

• You will hold a Master's degree in a relevant subject area (PhD desirable)
• You will have previous UK HE lecturing experience in the wider subject area
• You will be able to demonstrate extensive knowledge of relevant subject matter
• You will have experience supervising student work and providing support and feedback
• You will have experience of accurate reporting and abilityto maintain thorough and organised student records
• You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines
• You will have excellent communication, interpersonal and team-working skills
• You will be able to work with diverse groups of people

Desirable:

• You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent)
• You will have experience of design / development of academic or professional education programmes or equivalent

What we offer:

• 25 days annual leave, plus 8 public holiday
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has greatly supported my professional development by offering me a chance to teach diverse, non-traditional students and by sponsoring my FHEA application, which has been invaluable in consolidating my teaching practices.”

— John Traichaisit, Consultant Lecturer

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

#LI-Onsite

#indeedjuly

Job category: Media and Information

Location: Cape Town

Contract: Permanent

EE position: No

Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

· Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.

· Monitor, moderate, and engage with customer conversations daily across social platforms.

· Escalate community issues to the Community Lead promptly and support crisis communication when required.

· Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.

· Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.

· Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.

· Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.

· Drive creativity and thought leadership within the social media and marketing teams.

· Support the implementation of tactical community content action plans.

· Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.

· Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.

· Logging and escalating of all customer communication to the relevant departments as per the requirements.

· Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

· Exceptional command of English with strong written and verbal communication skills.

· Degree or Diploma in Journalism, Communications, Marketing, or Advertising.

· 3–5 years’ experience in a Community Management or related role.

· Proven experience handling customer queries and feedback in a customer service environment.

· High attention to detail and strong editorial standards.

· Ability to perform under pressure and manage multiple priorities.

· Collaborative team player, able to work effectively with stakeholders at all levels.

· Excellent problem-solving skills and sound judgment.

· Flexible with working hours, including weekends and after-hours when required.

· Call centre experience is an advantage.

Knowledge of:

· Content and community strategy

· Online social and content industry and market trends

· Social platforms and tools

· Knowledge of industry technology and tools

· Business writing skills

· Strong administration and interpersonal skills

· Ability to work independently and as part of a team

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Read our full Data Protection Policy here .

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Job category: Media and Information

Location: Cape Town

Contract: Permanent

EE position: No

Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

· Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.

· Monitor, moderate, and engage with customer conversations daily across social platforms.

· Escalate community issues to the Community Lead promptly and support crisis communication when required.

· Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.

· Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.

· Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.

· Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.

· Drive creativity and thought leadership within the social media and marketing teams.

· Support the implementation of tactical community content action plans.

· Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.

· Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.

· Logging and escalating of all customer communication to the relevant departments as per the requirements.

· Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

· Exceptional command of English with strong written and verbal communication skills.

· Degree or Diploma in Journalism, Communications, Marketing, or Advertising.

· 3–5 years’ experience in a Community Management or related role.

· Proven experience handling customer queries and feedback in a customer service environment.

· High attention to detail and strong editorial standards.

· Ability to perform under pressure and manage multiple priorities.

· Collaborative team player, able to work effectively with stakeholders at all levels.

· Excellent problem-solving skills and sound judgment.

· Flexible with working hours, including weekends and after-hours when required.

· Call centre experience is an advantage.

Knowledge of:

· Content and community strategy

· Online social and content industry and market trends

· Social platforms and tools

· Knowledge of industry technology and tools

· Business writing skills

· Strong administration and interpersonal skills

· Ability to work independently and as part of a team

By clicking on the above you are agreeing to this site's Terms of Use .
Read our full Data Protection Policy here .

We’ve upgraded our careers portal to provide an enhanced candidate experience. Your username and profile is still saved, but you will need to create a new secure password.

To ensure safe access to your data, your password needs to meet the below minimum requirements:

• Minimum of 6 characters long
• Minimum of 1 numeric character (0 - 9)
• Minimum of 1 lowercase character (a - z)
• Minimum of 1 uppercase character (A - Z)
• Minimum of 1 special character, for example @?#$%.

CV file *

We will parse your CV to make creating a profile as easy as possible

Social Worker, Assessment & Care Management, Isle of Lewis (5747)
37 hours per week, Permanent Position
£46,941 - £0,818 per annum, inclusive of ,859 Distant Islands Allowance per annum

You will undertake assessment and care management and other Social Work responsibilities including liaison with health, private and voluntary agencies. Within care management arrangement, you will make assessments and negotiate packages of care in consultation with service users and carers to meet identified needs within defined budgetary limits. You will also monitor, review and assess individual care plans and respond to changing needs.

You must hold a Diploma in Social Work or equivalent related Social Work qualification. Please follow this link to see relevant accepted qualifications for this position: Regulated Professions Register | Social Worker (regulated-professions.service.gov.uk)

You must have up-to-date knowledge of Community Care legislation and practice. It is essential that you are able to communicate clearly, have good interpersonal skills and hold a full, unrestricted UK driving licence.

This post is subject to membership of the Protecting Vulnerable Groups (PVG) Scheme as a legal requirement of a regulated role with Adults (Protecting Vulnerable Groups (PVG) scheme - mygov.scot).

The salary quoted is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.

It is vital you read the job description and person specification, in your experience statement please detail how you meet each of the essential criteria we ask for in the person specification.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

Closing Date: Monday 25 August 2025

Posted onJune 19, 2025 by Employer details Starry Paradise Learning Centre

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general manager - health, education, social and community services and membership organizations

Posted onJune 19, 2025 by Employer details Starry Paradise Learning Centre

Sign in to apply directly on Job Bank, or sign up for a Plus account to get started.

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• Location 2160-8339 Kennedy Rd Unionville , ON L3R 5T5
• Workplace information On site
• Salary $ 55.00 HOUR hourly / 30 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source Job Bank #3334950

• 2160-8339 Kennedy RdUnionville, ONL3R 5T5

English

• College/CEGEP

3 years to less than 5 years

Work must be completed at the physical location. There is no option to work remotely.

• Allocate material, human and financial resources to implement organizational policies and programs
• Authorize and organize the establishment of major departments and associated senior staff positions
• Co-ordinate the work of regions, divisions or departments
• Establish objectives for the organization and formulate or approve policies and programs
• Represent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functions
• Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
• Does not require Canadian work experience

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada . The employer will not respond to your application.

2025-07-03

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.

No endorsement of any products or services is expressed or implied.

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Social Media Customer Care Agent

Department: Contact Centre

Reporting to: Contact Centre Coach

Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Contact Centre Agent, you’ll be supporting the delivery of high-quality service to our clients. This will help us excel at delivering the best customer experience to stay ahead of the game.

What You’ll Be Doing

As part of your role, your responsibilities will include:

• Providing world class customer care to all prospective clients within our social media environments.
• Managing all social media channels in line with the departmental strategy and social media requirements and guidelines.
• Creating and suggesting exciting and relevant content that increases brand awareness within customers.
• Create content relevant to identified business persona
• Enhancing / improving the experience and relationships with our sports betters / punters by actively listening within the business SM space so as to offer insights on improving customer needs and experience
• Focus on driving positive customer sentiment and highlight possible developmental areas for improvement
• Liaising with Senior Agents / Floor Managers to convey/highlight any issues and/or complaints that may affect the business as a whole, our betters and internal clients/stakeholders negatively
• Monitoring internal systems and informing the Floor Manager/supervisor on duty if these are not operating, or responding, correctly.
• Correctly and diligently follow all requirements and company policies and procedures relating to the capturing of all communication with our sports betters as well as following proper escalation process to other departments should the need arise.
• Has a high regard for self-improvement through ensuring up skilling and training is requested when the need arises
• Consistently lives the values of the brand and business at all times.
• Performs other assigned duties as requested that are in line with a sports related customer service environment
  
  

• Good understanding of the different platforms such as Facebook, Instagram, YouTube and Twitter
• Minimum of 2 years’ experience in a Customer Service/ Contact Centre role
• Diploma/Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
  
  

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
  
  

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation
  
  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
  
  

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

Social Media Customer Care Agent page is loadedSocial Media Customer Care Agent Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id JR10395

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Social Media Customer Care Agent

Department: Contact Centre

Reporting to: Contact Centre Coach

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Contact Centre Agent, you’ll be supporting the delivery of high-quality service to our clients. This will help us excel at delivering the best customer experience to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing world class customer care to all prospective clients within our social media environments.
• Managing all social media channels in line with the departmental strategy and social media requirements and guidelines.
• Creating and suggesting exciting and relevant content that increases brand awareness within customers.
• Create content relevant to identified business persona
• Enhancing / improving the experience and relationships with our sports betters / punters by actively listening within the business SM space so as to offer insights on improving customer needs and experience
• Focus on driving positive customer sentiment and highlight possible developmental areas for improvement
• Liaising with Senior Agents / Floor Managers to convey/highlight any issues and/or complaints that may affect the business as a whole, our betters and internal clients/stakeholders negatively
• Monitoring internal systems and informing the Floor Manager/supervisor on duty if these are not operating, or responding, correctly.
• Correctly and diligently follow all requirements and company policies and procedures relating to the capturing of all communication with our sports betters as well as following proper escalation process to other departments should the need arise.
• Has a high regard for self-improvement through ensuring up skilling and training is requested when the need arises
• Consistently lives the values of the brand and business at all times.
• Performs other assigned duties as requested that are in line with a sports related customer service environment

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Good understanding of the different platforms such as Facebook, Instagram, YouTube and Twitter
• Minimum of 2 years’ experience in a Customer Service/ Contact Centre role
• Diploma/Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1,000+ talented and exceptional people at the forefront of the vast and competitive world.

Betway has become ingrained in African soil, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa.
This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Whether it’s a career in banking and finance, marketing, development or customer care, our people cover a broad range of dedicated specializations, all under one Betway Africa roof.