118 Senior Training Manager jobs in South Africa

Training Manager role at WNS Cape Town, Western Cape, South Africa. The purpose of the role is to manage and govern the operational training function for allocated business units, contribute towards effective talent development, and ensure that the learning strategy is operationalized across allocated business units.

• Effectively manage the operational training function in line with approved partner agreement, including client engagement.
• Provide effective and accurate MI and reporting on the operational training function.
• Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
• Leadership of trainers and training leads, including performance management, coaching and development of the team.
• Establish talent development best practices and manage the implementation of best practices across allocated business units.

• Undergraduate degree in a field of management
• Qualification in OD ETDP
• Minimum 5 years’ experience in an L&D Manager role
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word
• Experience in L&D, HR and/or consulting in the BPO sector would be beneficial
• Training, coaching and / or mentoring experience would be beneficial

This role is based in Claremont with rotational shift 24/7, Monday to Sunday.

Training Manager

Location: Remote

Experience Required: 8+ Years

Job Summary:

We are seeking a proactive and detail-oriented Training Manager / Training Coordinator who will be responsible for owning the end-to-end training strategy, including the design, creation, scheduling, delivery, and post-training support for business and system change initiatives. The ideal candidate will collaborate closely with Business Analysts (BAs), Subject Matter Experts (SMEs), and cross-functional teams to ensure training content is accurate, engaging, and aligned with business objectives.

This role is critical in enabling smooth adoption of new processes, technologies, and tools by ensuring employees are well-prepared through comprehensive and effective training programs.

Key Responsibilities:

• Develop and execute the overall Training Strategy and Roadmap for projects and organizational change initiatives.
• Design and create training materials, user guides, e-learning content, manuals, quick reference guides (QRGs), and other supporting documentation.
• Work closely with BAs and SMEs to validate training content accuracy and relevance.
• Coordinate and manage training schedules, ensuring alignment with project timelines and business availability.
• Facilitate and deliver instructor-led training sessions (virtual and/or onsite) and coordinate e-learning sessions where applicable.
• Provide post-training support, including feedback collection, knowledge assessments, and refresher sessions.
• Maintain a Training Matrix to track participant attendance, competency levels, and training completion.
• Continuously assess and enhance training effectiveness through feedback loops and improvements.
• Support change management efforts by ensuring communication and training initiatives are aligned.
• Manage logistics related to training sessions, including venue bookings, virtual platforms, and learning tools.
• Ensure documentation is stored, version-controlled, and easily accessible to all relevant stakeholders.

Required Skills & Qualifications :

• Proven experience as a Training Manager, Training Coordinator, or Learning & Development Specialist.
• Strong expertise in designing and delivering training programs for business processes, systems, and technology rollouts.
• Excellent collaboration skills with the ability to engage with BAs, SMEs, and project teams.
• Strong instructional design skills with experience in creating various training formats (e-learning, workshops, manuals, etc.).
• Ability to manage multiple training initiatives simultaneously with strong attention to detail.
• Excellent facilitation, presentation, and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Learning Management Systems (LMS), and digital collaboration platforms.
• Strong organizational and time management skills.
• Ability to assess training effectiveness and implement continuous improvements.

Talent Management Expected Behaviour: Need to develop talent in the organisation and do suitability gaps to have most qualified candidates. 1.10 People Development and Talent Management strategies address organisational objectives 1.11 Talent Management programs developed as required 1.12 Effectiveness of Talent Management programs monitored and corrective actions taken to address non-conformances Succession Planning Expected Behaviour: Guide employees through their succession plans 1.15 Succession strategy and resources implemented

Competencies: Leadership Competencies Analytical Competencies Management Competencies Personal Competencies

Join to apply for the Hospitality Training Manager role at The Capital Hotels, Apartments & Resorts

This range is provided by The Capital Hotels, Apartments & Resorts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About The Job
The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.

Description: The Training Manager is responsible for building organisational capability by ensuring that organisational learning and development activities support current and future business needs. Consult with Managers to determine training needs and schedule arrangements, training policies and procedures. Research, select and organize training courses; procure text books, manuals and other training materials and equipment. Develop a means of measuring the effectiveness of divisional training programs through testing, etc. Develop, write and coordinate training manuals working with specialists for specific details.

Minimum Requirements:

• Matric
• Appropriate degree with minimum of three (3) years of management training experience
• Experience in hospitality industry preferred
• Computer literacy (Excel, Outlook and MS Office)
• Hospitality Qualification or Similar
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be at your own expense should your application be successful and you reside outside of the city where the Hotel is located.

• Mid-Senior level

• Full-time

• Human Resources

• Restaurants

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Duties and Responsibilities:

• HR Administrator & Compliance
  • Maintain accurate and up-to-date personnel records, ensuring full compliance with POPIA and internal data governance policies.
  • Administer employee lifecycle documentation, including offers, contracts, onboarding, confirmations, promotions, transfers, and terminations.
  • Oversee the digital and physical filing system of HR documentation for audit readiness.
  • Facilitate internal HR compliance checks and prepare documentation for external audits (e.g., COIDA and UIF inspections).
  • Submitting Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs) to relevant SETAs (e.g., W&RSETA for retail or CATHSSETA for hospitality).
• HRIS & Systems Administration
  • Manage and maintain the HR Information System (HRIS) (e.g., Sage and Oracle), ensuring data accuracy, user access control, and integration with payroll and training modules.
  • Develop and maintain HR dashboards and reports (e.g., headcount, absenteeism, terminations, training hours).
• Recruitment & Onboarding
  • Screening for cultural fit and basic competencies, often using digital platforms or bulk recruitment drives.
  • Ensuring compliance with Sectoral Determination 9 (Retail and Wholesale Sector) and Sectoral Determination 14 (Hospitality Sector) where applicable.
  • Recruitment of Head Office Employees.
  • Must be able to draft employment contracts.
  • Onboarding and induction programmes focusing on customer service, hygiene, brand standards, and basic labour law.
• Industrial and Employee Relations
  • Administering disciplinary hearings, warnings, and poor performance processes in high-turnover environments.
  • Support the HR function in drafting notices, warnings, and scheduling of formal hearings.
  • Assist in maintaining a grievance and disciplinary case log for compliance and reporting purposes.
  • Managing absenteeism, lateness, and behavioural challenges in line with Labour Relations Act (LRA) and internal policies at a Head Office level
  • Ensure procedural compliance across grievances, disciplinary processes, incapacity hearings, and poor performance interventions.
  • Responding to CCMA referrals when necessary.
  • Informing franchisees and the franchise department of related CCMA cases that are shared by the department of labour
  • Training line managers on labour practices and documentation to reduce risk.
• Training & Skills Development Administration
  • Implementing standardised, job-specific training modules (e.g., food safety, point-of-sale systems, customer interaction).
  • Coordinate the end-to-end administration of training programmes (internal and external), including bookings, relevant work books, videos, logistics, attendance registers, and evaluation feedback. This includes refresher training to ensure compliance and service consistency.
  • Ownership of the internal K Konnect / server training manuals or other chosen platform to ensure it is up to date with relevant training and other HR, motivation, recent company news
    or other brand related information
  • Maintenance and updating off all training modules and keeping detailed training registers.
  • Including but not limited to training models per department with tests, workbooks, videos, induction program, tracking of progress per store.
  • Issuing of training certificates.
  • Maintain the workplace skills plan (WSP) and annual training report (ATR) in collaboration with external consultants.
  • Administer and track mandatory training (e.g. health & safety, compliance, leadership).
• Performance & Talent Management Support
  • Facilitate the administrative processes of the annual performance appraisal cycle.
  • Ensure timeously communication of any group incentive winners in appropriate and correct manner
  • Long term service award management
  • Support line managers in capturing and documenting performance evaluations.
  • Assist in identifying skills gaps from appraisal outcomes and translate them into training needs analysis.
• Centralised Support & Governance
  • Providing guidance and support to regional teams.
  • Standardising HR practices across the organisation.
  • Auditing and quality control of HR processes.
• Policies & Procedures
  • Maintain a comprehensive suite of policies that ensure legal compliance, mitigate operational risk, and support workforce alignment with strategic objectives. These policies should be reviewed on a yearly basis and signed off to ensure alignment with current labour legislation, industry best practices, and strategic business goals. Proper dissemination, training, and acknowledgement by all employees are critical to driving policy effectiveness and organisational compliance.
• Reporting & Metrics
  • Prepare and submit HR and training-related reports for executive management, board
    meetings, and audit committees.
  • Maintain training cost reports and analyse ROI on learning initiatives.
  • Ensure accurate reporting to SARS, Department of Labour, and relevant statutory bodies.

Minimum Requirements:

• Bachelor’s Degree in Human Resource Management, Industrial Psychology and/or Training & Development.
• Relevant HR certifications (e.g., SABPP, IPM, or SETA-accredited training certification) are advantageous.
• 5+ years’ HR Senior Generalist / Manager experience with a strong administrative focus preferably in the Retail or Restaurant Industry.
• 3–5 years’ experience in a supervisory or managerial capacity, with exposure to training administration.
• Proven knowledge of South African labour laws, Skills Development Act, and SETA reporting
• Proficient in HRIS platforms (e.g., Sage, SAP, Oracle).
• Advanced Excel and MS Office proficiency.
• Familiarity with LMS (Learning Management Systems) or e-learning platforms.