98 Senior Training Manager jobs in South Africa

The Trainer Manager will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures are maintained.

Duties and Responsibilities:

• Conduct training sessions on preparation of foods as per our Standard Operating Procedures
• Support, mentor, and upskill trainees and new employees
• Promote efficiency and improve skills of employees
• Keep attendance and training records and registers
• Monitor employee performance and response to training
• Conduct performance evaluations and identify areas of improvement
• Provide daily updates on training areas done daily in-stores
• Work within a team and drive the restaurant/take-away forward
• Assist in New Store openings – supporting the teams through constant mentoring and coaching
• Assist the Training Department with Adhoc Training tasks and projects within Pedros
• Doing presentations to the target audience for all Pedros Training Modules and SOP's
• Sign off Manager Trainees throughout the region
• Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise
• Take charge of Gross Profit & GRV training/ trouble shooting for new & existing stores
• Full accountability of the training team within the Training Management group
• Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. Portfolio Of Evidence must be filed

Requirements:

• Restaurant and Fast Food Service experience. Minimum 10 years related experience required
• Operations experience will be advantageous
• Good verbal and written communication skills
• Organisational and time management skills
• Attention to detail
• Be prepared to go the extra mile
• Must be computer literate and must be able to write professional reports from time to time
• Must have own reliable vehicle & mobile phone
• Good Gross Profit / Cost Of Sales / GRV knowledge
• Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
• GAAP / MICROS knowledge

Job Title: Training Manager (Pan-Africa)

Reporting Relationship: Chief Operating Officer or Head of Partnerships

Supervisory Relationship: None initially; may lead training coordinators or content developers

as the function grows

Group: Partner Success / Operations

Location: Johannesburg, South Africa (with travel across Africa)

About Us

Our Client is revolutionizing African loyalty marketing via an integrated, mobile payment–driven loyalty network—offering rewards for underbanked consumers and data-driven profit for companies. As they expand across the continent, training excellence will be central to success. We are seeking an experienced and proactive Training Manager to lead the design, delivery, and scaling of training programs for both internal teams and their external partners.

Job Summary

The Training Manager (Pan-Africa) will design and deliver comprehensive training strategies that empower their staff and partner organizations. This individual will develop training materials, online modules, and onboarding programs, ensuring all partners and staff are fully equipped to deliver a consistent and high-quality customer experience. This role will focus approximately 70% on external partner training (merchant, retail, and institutional partners) and 30% on internal staff development. The Training Manager will also lead the creation of an online Training Hub with videos, modules, and certification pathways to support scalability across Africa.

Key Accountabilities

● Training Strategy & Program Development

● Partner Onboarding & Enablement

● Internal Learning & Development

● Digital Learning Platform Creation

● Continuous Improvement & Reporting

Responsibilities

External / Partner-Focused (70%)

● Design and deliver customized onboarding and training programs for new partners

across sectors (e.g., retail, fuel, telecom, banking).

● Develop training frameworks for partner staff at all levels—from leadership teams to

front-line employees.

● Map and manage training rollout plans for each partner to ensure smooth

implementation and adoption of the Training platform.

● Conduct in-person and virtual training sessions across multiple African markets.

● Build lasting relationships with partner teams to drive continued learning and

performance improvement.

● Monitor partner performance and provide refresher or advanced training as needed.

Internal / Staff-Focused (30%)

● Create a comprehensive training roadmap for all staff aligned with company growth

objectives.

● Lead onboarding sessions for new hires and ensure all departments understand the

systems, values, and processes.

● Develop competency-based learning modules for cross-functional skill development

(sales, customer success, tech, etc.).

● Work with leadership to identify internal training needs and performance gaps.

Digital Training Hub

● Build and maintain the Online Training Hub, including videos, e-learning modules and certification tracks.

● Collaborate with internal experts and designers to produce engaging, high-quality training content.

● Track user engagement and performance data to continually improve learning outcomes.

Preferred Skills & Competencies

● Excellent facilitation and presentation skills across diverse audiences.

● Strong instructional design and content development experience.

● Proven ability to manage cross-market training initiatives.

● Understanding of African business environments and partner dynamics.

● Experience using digital learning platforms (LMS) and video-based training tools.

● Ability to work independently, travel frequently, and adapt to varied partner contexts.

● Strong organizational and communication skills.

Education and Experience

● Bachelor's degree in Education, Business, Training & Development, or a related field.

● Minimum 5–7 years of experience in training, preferably within fintech, retail, or loyalty

industries.

● Demonstrated success building training programs from the ground up.

● Experience designing or managing online learning systems.

● Fluency in English required; French or Portuguese is an advantage.

What We Offer

● Competitive compensation and travel allowances.

● Opportunity to shape a Pan-African learning and enablement ecosystem.

● Professional growth in a fast-scaling fintech company.

● Flexible, collaborative, and innovative work environment.

Our Client is an equal opportunity employer committed to diversity, inclusion, and youth

empowerment across Africa.

Job Title:

Training Manager

Job Description

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Essential Functions/Core Responsibilities

Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

Conduct Train-the-Trainer sessions

Conduct quarterly one-on-ones with Trainers

Coordinate with the Quality Supervisor and Operations on consistency issues

Create and maintain consultant training schedule

Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants

Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile

• Minimum of 2 years' experience as a Training Manager within the BFSI (Banking, Financial Services, and Insurance) sector, preferably in a BPO or similar high-volume, customer-facing environment either
• Exposure/Quality Management experience Advantageous
• Clear Criminal and Credit Record
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule

Career Framework Role

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

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Company Description

Megaworxx is one of South Africa's leading brand activation and below-the-line marketing agencies, offering world-class service. We specialize in conceptualizing, implementing, and innovating below-the-line marketing events, brand activations, and live marketing events. Our diverse portfolio includes renowned brands from the FMCG and automotive industries, such as Volkswagen Group, SAP Africa, and Ford South Africa. Our tailored and seamless activation and event solutions are backed by top-quality suppliers, ensuring exceptional service and effective brand engagement.

Role Description

This is a full-time, on-site role for a Training Manager, located in the City of Johannesburg. The Training Manager will be responsible for designing, implementing, and overseeing training programs for employees. This includes identifying training needs, developing training content, and ensuring effective delivery. The role also involves evaluating the success of training programs, providing ongoing support, and ensuring compliance with industry standards. Additionally, the Training Manager will collaborate with various departments to align training initiatives with overall business objectives.

Mobile and Higher Finance industry would be advantageous

Qualifications

• Experience in training program design, implementation, and evaluation
• Strong facilitation and presentation skills
• Proficiency in training software and tools
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of the marketing and brand activation industry is a plus
• Bachelor's degree in Education, Human Resources, or related field

Job Overview

Teleperformance works on behalf of prominent brands globally to deliver exceptional customer service and solutions. Teleperformance is the worldwide leader in providing outstanding customer experiences.

As we continue to grow our business in South Africa, we have an exciting opportunity for an enthusiastic, passionate, and driven Training Manager to join our team. Our philosophy is to transform passion into excellence

Successful candidates will work on behalf of Teleperformance UK and South Africa. This role is part of the Learning and Development function within the Teleperformance UK & South Africa L&D team. The Training Manager will closely collaborate with Operations teams and senior managers to support business improvement through robust analytics, insights, recommendations, and actions. The role holder will also support all L&D matters and should be part or fully qualified in Facilitation and Management. This is a challenging and rewarding position requiring a hardworking, detail-oriented, efficient, and conscientious individual seeking their next career move.

At Teleperformance, we believe in hiring for fit with purpose aligned with our core values:

• Professionalism and Authenticity:
  Work collaboratively and inclusively across teams, breaking down boundaries.
• Better and Innovation:
  Be tenacious in delivering our best to achieve the right results in the right way.
• Commitment and Different:
  Be passionate, engaged, and see opportunities where others see problems.

Teleperformance offers a fun, people-centric working environment where we fully support you in demonstrating continuous growth and excellence in performance

Key Performance Indicators

• Manage, lead, and develop your own team to meet role requirements.
• Evaluate current training and development programs.
• Design and maintain TPSA and client training materials accurately.
• Provide training for new recruits, existing staff, and managers to meet campaign requirements.
• Promote training projects to support business needs.
• Take ownership of performance, actively seeking opportunities for improvement.

Key Responsibilities

Training Provision and Compliance

• Ensure the achievement of all products, process, system, and compliance training requirements within the business unit.
• Develop and deliver operational training material necessary to meet client and business requirements.
• Deliver training as required as part of the Business Unit Training team.
• Collaborate with People Development and provide input on the rollout of development programs across the Business Unit.

Training Management

• Manage overall training processes and accountability for Business Unit training management.
• Establish and implement programs for training improvement, adopting best practice success measurement criteria.
• Work with the Head of Operations Training to identify best practice training mechanisms, approaches, and modules.
• Identify the need for and develop or source any accredited training modules specific to clients and operations.
• Collaborate with People Development to ensure all Business Unit development requirements are met.

Reporting and Standards

• Report on the benefits and value of training delivered within the Business Unit.
• Deliver reports to meet Business Unit and standard reporting requirements within Teleperformance.
• Identify, establish, and conduct reporting and analysis on Business Unit interventions.

Development Needs Analysis

• Conduct effective training needs analyses for the Business Unit.
• Propose and deliver solutions to fill identified competence gaps in conjunction with the Head of Operations Training.
• Collaborate with People Development and the Quality team to ensure competence gaps are filled.

Experience (Essential)

• At least 5 years in a Training Management or similar role.
• Proven experience in the design and delivery of training interventions.
• Extensive knowledge of SAQA & Unit Standards.
• Relationships with various SETAs.
• Exceptional verbal and written communication, presentation, and interpersonal skills.

Qualifications

• Matric or equivalent (Essential).
• Training Qualification.
• Train the Trainer Diploma.
• Skills Development Facilitator.
• Assessor and Moderator qualifications.

Skills/Personal Attributes

• Solid understanding of the role and influence of training and development on achieving business goals.
• Situational leadership skills with a natural ability to motivate others.
• Ability to identify and respond appropriately to training requirements.
• Committed, enthusiastic, positive, resourceful, and resilient.
• Excellent oral and written communication skills.
• Strong organizational and project management skills.
• Unflappable approach and ability to cope under pressure.
• Ability to work in a confidential environment and deal sensitively with individuals.

Attributes

• Attention to detail.
• Adherence to deadlines.
• Team player.
• Reliability.
• Initiative.
• Assertive and confident.
• Flexible.
• Highly energetic and enthusiastic.
• Dedicated and adaptive.
• Quality-oriented.

Experience

• Management: 5 years (Preferred).
• BPO: 3 years (Required).
• Training and Development: 5 years (Preferred).

Homemark Gauteng

Position Overview:

We are seeking an experienced and strategic National Training Manager to lead and manage training initiatives across our organization. The successful candidate will be responsible for developing, implementing, and overseeing training programs to ensure employees are equipped with the knowledge and skills necessary to excel in their roles.

Key Responsibilities:

• Develop a national training strategy aligned with business goals.
• Design, deliver, and evaluate training programs across multiple regions.
• Lead a team of regional trainers or facilitators.
• Partner with HR and department heads to identify training needs.
• Monitor training effectiveness through KPIs, feedback, and performance data.
• Oversee onboarding and continuous development programs.
• Ensure compliance with industry standards and regulations.
• Manage the training budget and resources.
• Recruit and Train on Products

Requirements:.

• Proven experience in managing training functions on a national scale.
• Strong understanding of adult learning principles and instructional design.
• Experience with LMS platforms and training technologies.
• Exceptional communication, leadership, and project management skills.
• Willingness to travel nationally.

Desirable Qualities:

• Industry-specific training experience ( retail).
• Ability to work in a fast-paced, multi-regional environment.

How to Attract the Right Candidates

• Job Posting Platforms:
• LinkedIn
• Indeed
• Glassdoor
• Industry-specific job boards
• Keywords to Use:
• "Leadership Development"
• "Corporate Training"
• "National Training Programs"
• "Learning & Development (L&D)"
• "Talent Development"
• Promote the Role's Impact:
• Emphasize opportunities to shape organizational learning culture.
• Mention career growth and exposure to senior leadership.

Email CV

Job Type: Full-time

Pay: R15 000,00 - R20 000,00 per month

Work Location: In person

Location:
Meyersdal Office Park, Alberton, Gauteng

Closing Date:
12 September 2025

Position Type:
Contract | On-Site

About TN INFINITY

TN INFINITY (PTY) LTD is a forward-thinking provider of Training & Development and Engineering Solutions. We pride ourselves on delivering innovative, industry-aligned programmes and sustainable solutions that empower individuals and organisations to achieve excellence.

Role Overview

We are seeking a dynamic and experienced
Training Manager
to lead the design, implementation, and management of our training initiatives. The successful candidate will play a key role in ensuring our training programmes are effective, compliant, and aligned with TN INFINITY's strategic objectives.

Key Responsibilities

• Develop, implement, and evaluate training strategies and programmes.
• Ensure compliance with SETA/QCTO accreditation requirements.
• Oversee training quality assurance, including facilitator and assessor performance.
• Manage training budgets, resources, and schedules effectively.
• Build and maintain strong relationships with clients, industry partners, and accreditation bodies.
• Monitor and evaluate training outcomes, driving continuous improvement.
• Lead, mentor, and support the training and development team.
• Stay informed on industry trends, innovations, and emerging training methodologies.

Qualifications & Requirements

• Bachelor's Degree in Education, Training & Development, Human Resources, or related field (Postgraduate qualification advantageous).
• Minimum of 5 years' experience in training management (preferably within a SETA/QCTO-accredited environment).
• In-depth knowledge of South African training and accreditation frameworks (SAQA, NQF, QCTO).
• Strong leadership, project management, and communication skills.
• Proven experience in curriculum design, programme development, and quality assurance.
• Proficiency in MS Office Suite and e-learning platforms.
• Ability to work independently and manage multiple projects simultaneously.

Why Join TN INFINITY?

• Be part of a growing, innovative, and impact-driven organisation.
• Collaborate with a motivated, forward-looking team.
• Competitive remuneration package.
• Opportunities for professional growth and development.

Application Process

Submit your
CV
,
cover letter
, and
certified copies of qualifications
to:

Subject Line:
Application – Training Manager Position

Join TN INFINITY and contribute to shaping excellence in training and consultancy.

We value diversity and are proud to be an equal opportunity employer.

Company Description
WNS Global Services Inc.
(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa
has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business units and ensure that the learning strategy is operationalized across allocated business units.

Key Responsibility Areas

• Effectively manage the operational training function in line with approved partner agreement, including client engagement.
• Provide effective and accurate MI and reporting on the operational training function.
• Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
• Leadership of trainers and training leads, including performance management, coaching and development of the team.
• Establish talent development best practices and manage the implementation of best practices across allocated business units.

Qualifications

• Undergraduate degree in a field of management
• Qualification in OD ETDP
• Minimum 5 years' experience in an L&D Manager role
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word
• Experience in L&D, HR and/or consulting in the BPO sector would be beneficial
• Training, coaching and / or mentoring experience would be beneficial

Additional Information
This role is based in Claremont with rotational shift 24/7, Monday to Sunday.

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Role:

• End to End Training Ownership: Will be responsible with end to end activities including; hiring, pre-process, process, nesting, floor activities related to training
• People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers and trainees Key Accountability:
• Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.
• Performance Management: Should have excellent knowledge of training deliverable, metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance
• Escalation Management: Should be able to manage all internal and external escalation.
• Client Management: Should be able to manage client communication with clients which will include reports, reviews, audits, etc.
• Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
• Review: Should be able to create review decks, present them and maintain action registry for closure of open items
• Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly
• Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
• Stakeholder Management: Should be able to manage internal communication with peers, stakeholders
• Coordination: Coordination within and outside team to ensure activities and run smoothly
• Audits: Should be able to manage all internal and external audits

Knowledge/ Qualification:

• Under Graduate/ Graduate
• IATA / UFTA certification preferred

Special Role Requirement:

• Should be willing to work in 24*7 environment

Should be willing to work in non-weekend offs

• Excellent working knowledge of all MS Office tools like Excel, PPT, etc.
• LEAN/YB/ GB certification preferred
• Team & multi location handling experience preferred
• Excellent written and verbal communications

Qualifications
Graduate

Work Experience:

• Travel Experience specifically Airline : +3 Years – Non negotiable
• OTA Experience: + 1 Years – Desirable
• Training Experience: Should have sound understand of training function and should have spent + 5 years in training department – Mandate
• Team Management: +3 Years Certification/ Domain Certification (If Applicable): Travel & Tourism

Additional Information
US Night Shift-Graveyard shift