289 Senior Training Manager jobs in South Africa

Training Manager role at WNS Cape Town, Western Cape, South Africa. The purpose of the role is to manage and govern the operational training function for allocated business units, contribute towards effective talent development, and ensure that the learning strategy is operationalized across allocated business units.

• Effectively manage the operational training function in line with approved partner agreement, including client engagement.
• Provide effective and accurate MI and reporting on the operational training function.
• Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
• Leadership of trainers and training leads, including performance management, coaching and development of the team.
• Establish talent development best practices and manage the implementation of best practices across allocated business units.

• Undergraduate degree in a field of management
• Qualification in OD ETDP
• Minimum 5 years’ experience in an L&D Manager role
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word
• Experience in L&D, HR and/or consulting in the BPO sector would be beneficial
• Training, coaching and / or mentoring experience would be beneficial

This role is based in Claremont with rotational shift 24/7, Monday to Sunday.

Overview

Job Title: Training Manager

The Manager I, Training assists with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. We’re looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.

This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)

• Training Program Management
• Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.
• Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).
• Maintain and update training documentation and learning plans in line with business or client changes.

• Lead and support the OJT coaching team embedded in operations.
• Ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT.
• Monitor trainee progress and readiness for live production, escalating concerns when needed.

• Serve as the training point of contact for client engagements.
• Attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions.
• Align training delivery and outcomes with client-specific processes, quality standards, and expectations.
• Respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.

• Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor.
• Participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance.
• Communicate training insights, gaps, and trends back to stakeholders regularly.

• Track and report on training effectiveness using key metrics like training completion, QA results, and speed to competency.
• Analyze performance data to identify areas for improvement and recommend targeted learning solutions.
• Prepare and present internal and client-facing training reports with actionable insights.

• Strong knowledge of customer service and sales workflows
• Excellent facilitation, coaching, and presentation skills
• Confident in managing teams and building cross-functional relationships
• Strong client communication skills; able to represent the training function professionally in client forums
• Analytical and detail-oriented; able to turn performance data into clear actions
• Comfortable using LMS platforms, MS Office, and collaboration tools

• Two years Training Management experience or the equivalent
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule
• Occasional travel

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time

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Training Manager

Location: Remote

Experience Required: 8+ Years

Job Summary:

We are seeking a proactive and detail-oriented Training Manager / Training Coordinator who will be responsible for owning the end-to-end training strategy, including the design, creation, scheduling, delivery, and post-training support for business and system change initiatives. The ideal candidate will collaborate closely with Business Analysts (BAs), Subject Matter Experts (SMEs), and cross-functional teams to ensure training content is accurate, engaging, and aligned with business objectives.

This role is critical in enabling smooth adoption of new processes, technologies, and tools by ensuring employees are well-prepared through comprehensive and effective training programs.

Key Responsibilities:

• Develop and execute the overall Training Strategy and Roadmap for projects and organizational change initiatives.
• Design and create training materials, user guides, e-learning content, manuals, quick reference guides (QRGs), and other supporting documentation.
• Work closely with BAs and SMEs to validate training content accuracy and relevance.
• Coordinate and manage training schedules, ensuring alignment with project timelines and business availability.
• Facilitate and deliver instructor-led training sessions (virtual and/or onsite) and coordinate e-learning sessions where applicable.
• Provide post-training support, including feedback collection, knowledge assessments, and refresher sessions.
• Maintain a Training Matrix to track participant attendance, competency levels, and training completion.
• Continuously assess and enhance training effectiveness through feedback loops and improvements.
• Support change management efforts by ensuring communication and training initiatives are aligned.
• Manage logistics related to training sessions, including venue bookings, virtual platforms, and learning tools.
• Ensure documentation is stored, version-controlled, and easily accessible to all relevant stakeholders.

Required Skills & Qualifications :

• Proven experience as a Training Manager, Training Coordinator, or Learning & Development Specialist.
• Strong expertise in designing and delivering training programs for business processes, systems, and technology rollouts.
• Excellent collaboration skills with the ability to engage with BAs, SMEs, and project teams.
• Strong instructional design skills with experience in creating various training formats (e-learning, workshops, manuals, etc.).
• Ability to manage multiple training initiatives simultaneously with strong attention to detail.
• Excellent facilitation, presentation, and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Learning Management Systems (LMS), and digital collaboration platforms.
• Strong organizational and time management skills.
• Ability to assess training effectiveness and implement continuous improvements.

Location:
Meyersdal Office Park, Alberton, Gauteng

Closing Date:
12 September 2025

Position Type:
Contract | On-Site

About TN INFINITY

TN INFINITY (PTY) LTD is a forward-thinking provider of Training & Development and Engineering Solutions. We pride ourselves on delivering innovative, industry-aligned programmes and sustainable solutions that empower individuals and organisations to achieve excellence.

Role Overview

We are seeking a dynamic and experienced
Training Manager
to lead the design, implementation, and management of our training initiatives. The successful candidate will play a key role in ensuring our training programmes are effective, compliant, and aligned with TN INFINITY's strategic objectives.

Key Responsibilities

• Develop, implement, and evaluate training strategies and programmes.
• Ensure compliance with SETA/QCTO accreditation requirements.
• Oversee training quality assurance, including facilitator and assessor performance.
• Manage training budgets, resources, and schedules effectively.
• Build and maintain strong relationships with clients, industry partners, and accreditation bodies.
• Monitor and evaluate training outcomes, driving continuous improvement.
• Lead, mentor, and support the training and development team.
• Stay informed on industry trends, innovations, and emerging training methodologies.

Qualifications & Requirements

• Bachelor's Degree in Education, Training & Development, Human Resources, or related field (Postgraduate qualification advantageous).
• Minimum of 5 years' experience in training management (preferably within a SETA/QCTO-accredited environment).
• In-depth knowledge of South African training and accreditation frameworks (SAQA, NQF, QCTO).
• Strong leadership, project management, and communication skills.
• Proven experience in curriculum design, programme development, and quality assurance.
• Proficiency in MS Office Suite and e-learning platforms.
• Ability to work independently and manage multiple projects simultaneously.

Why Join TN INFINITY?

• Be part of a growing, innovative, and impact-driven organisation.
• Collaborate with a motivated, forward-looking team.
• Competitive remuneration package.
• Opportunities for professional growth and development.

Application Process

Submit your
CV
,
cover letter
, and
certified copies of qualifications
to:

Subject Line:
Application – Training Manager Position

Join TN INFINITY and contribute to shaping excellence in training and consultancy.

We value diversity and are proud to be an equal opportunity employer.

Job Title:

Training Manager

Job Description

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Essential Functions/Core Responsibilities

Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

Conduct Train-the-Trainer sessions

Conduct quarterly one-on-ones with Trainers

Coordinate with the Quality Supervisor and Operations on consistency issues

Create and maintain consultant training schedule

Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants

Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile

• Minimum of 2 years' experience as a Training Manager within the BFSI (Banking, Financial Services, and Insurance) sector, preferably in a BPO or similar high-volume, customer-facing environment either
• Exposure/Quality Management experience Advantageous
• Clear Criminal and Credit Record
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule

Career Framework Role

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Company Description
WNS Global Services Inc.
(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa
has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business units and ensure that the learning strategy is operationalized across allocated business units.

Key Responsibility Areas

• Effectively manage the operational training function in line with approved partner agreement, including client engagement.
• Provide effective and accurate MI and reporting on the operational training function.
• Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
• Leadership of trainers and training leads, including performance management, coaching and development of the team.
• Establish talent development best practices and manage the implementation of best practices across allocated business units.

Qualifications

• Undergraduate degree in a field of management
• Qualification in OD ETDP
• Minimum 5 years' experience in an L&D Manager role
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word
• Experience in L&D, HR and/or consulting in the BPO sector would be beneficial
• Training, coaching and / or mentoring experience would be beneficial

Additional Information
This role is based in Claremont with rotational shift 24/7, Monday to Sunday.

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Role:

• End to End Training Ownership: Will be responsible with end to end activities including; hiring, pre-process, process, nesting, floor activities related to training
• People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers and trainees Key Accountability:
• Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.
• Performance Management: Should have excellent knowledge of training deliverable, metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance
• Escalation Management: Should be able to manage all internal and external escalation.
• Client Management: Should be able to manage client communication with clients which will include reports, reviews, audits, etc.
• Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
• Review: Should be able to create review decks, present them and maintain action registry for closure of open items
• Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly
• Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
• Stakeholder Management: Should be able to manage internal communication with peers, stakeholders
• Coordination: Coordination within and outside team to ensure activities and run smoothly
• Audits: Should be able to manage all internal and external audits

Knowledge/ Qualification:

• Under Graduate/ Graduate
• IATA / UFTA certification preferred

Special Role Requirement:

• Should be willing to work in 24*7 environment

Should be willing to work in non-weekend offs

• Excellent working knowledge of all MS Office tools like Excel, PPT, etc.
• LEAN/YB/ GB certification preferred
• Team & multi location handling experience preferred
• Excellent written and verbal communications

Qualifications
Graduate

Work Experience:

• Travel Experience specifically Airline : +3 Years – Non negotiable
• OTA Experience: + 1 Years – Desirable
• Training Experience: Should have sound understand of training function and should have spent + 5 years in training department – Mandate
• Team Management: +3 Years Certification/ Domain Certification (If Applicable): Travel & Tourism

Additional Information
US Night Shift-Graveyard shift

Talent Management Expected Behaviour: Need to develop talent in the organisation and do suitability gaps to have most qualified candidates. 1.10 People Development and Talent Management strategies address organisational objectives 1.11 Talent Management programs developed as required 1.12 Effectiveness of Talent Management programs monitored and corrective actions taken to address non-conformances Succession Planning Expected Behaviour: Guide employees through their succession plans 1.15 Succession strategy and resources implemented

Competencies: Leadership Competencies Analytical Competencies Management Competencies Personal Competencies