105 Senior Training Manager jobs in South Africa

Join to apply for the Training Manager role at Sigma Connected Group

Join to apply for the Training Manager role at Sigma Connected Group

As a Training Manager, you will be responsible for managing Client Trainers in the operations training delivery team. You will communicate and plan deadlines with the team and motivate and manage their performance. You will support the Head of Operations Training and Senior Training Manager with a range of tasks, as and when needed, to ensure the success of all training-related interventions.

Sigma Family

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

You will lead and support a team of Client Trainers, helping them develop their skills so they can deliver engaging and effective training. You will make sure training is high quality and meets business needs, helping employees gain the knowledge and skills they need to succeed. You will work closely with operations, QA, and clients to understand training needs and suggest the best learning solutions. You will review training material and learning programmes, giving feedback and highlighting risks if they don’t meet business or learner needs. You will manage induction training, making sure new hires have a smooth and well-structured introduction to their roles. You will oversee upskilling and refresher training, ensuring employees stay up to date with any changes in their roles. You will observe training sessions and give coaching and feedback to Client Trainers, helping them improve their delivery. You will plan and schedule training sessions, making sure we have the right resources available at the right time. You will track and audit training records, ensuring everything is logged correctly and kept up to date. You will ensure training assessments are completed, making sure employees understand and can apply what they’ve learned.

You will report on training completion rates, assessment results, and overall training impact, using data to improve future training. You will make sure all training standards and processes meet legal and regulatory requirements, keeping everything compliant and up to industry standards. You will use performance data and feedback to measure how effective training is and identify areas for improvement. You will work closely with internal teams and clients, keeping them informed and making sure training supports business and client goals. You will help share knowledge across teams, ensuring that employees and trainers have the right information when they need it. You will encourage a culture of learning and improvement, making sure training evolves based on feedback and business needs. You will stay up to date with the latest training techniques and industry trends, bringing in new ideas to improve our approach. You will stay up to date with the latest training techniques and industry trends, bringing in new ideas to improve our approach. You will work with operational teams to train and communicate any business or process changes to employees.

What Amazing People Will Bring To The Role

You are organized, disciplined, and able to manage my time and workload. You are resilient and prepared to go the extra mile for the L&D Team, its Clients and People. You enjoy interacting and have an engaging nature with people. You have strong interpersonal communication skills and have solid experience delivering training sessions to know what a good session should look like. You can operate within the terms of Sigma’s policies and procedures, always ensuring that all work and work-related activities are operated in accordance with legal requirements, including GDPR. You are adaptable to change and have an ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for your own personal and professional development.

Requirements

• You have 1 year’ experience of working in a similar management position.
• You have 3 years’ experience working in a call center/BPO environment - desirable.
• You have experience in people management within an L&D environment or similar.
• You have a strong working knowledge of the client’s processes, expectations, and systems.
• You have evidence of consistently achieving quantitative and qualitative performance measures.
• You have excellent written and verbal communication skills.
• You are competent using MS Office.
• You can build and maintain productive working relationships with colleagues and management.
• You demonstrate knowledge and understanding and positively promote equality of opportunity.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Sigma Connected Group by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Training Manager

As a Training Manager, you will be responsible for managing Client Trainers in the operations training delivery team. You will communicate and plan deadlines with the team and motivate and manage their performance. You will support the Head of Operations Training and Senior Training Manager with a range of tasks, as and when needed, to ensure the success of all training-related interventions.

Sigma Family

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

️Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

You will lead and support a team of Client Trainers, helping them develop their skills so they can deliver engaging and effective training. You will make sure training is high quality and meets business needs, helping employees gain the knowledge and skills they need to succeed. You will work closely with operations, QA, and clients to understand training needs and suggest the best learning solutions. You will review training material and learning programmes, giving feedback and highlighting risks if they don’t meet business or learner needs. You will manage induction training, making sure new hires have a smooth and well-structured introduction to their roles. You will oversee upskilling and refresher training, ensuring employees stay up to date with any changes in their roles. You will observe training sessions and give coaching and feedback to Client Trainers, helping them improve their delivery. You will plan and schedule training sessions, making sure we have the right resources available at the right time. You will track and audit training records, ensuring everything is logged correctly and kept up to date. You will ensure training assessments are completed, making sure employees understand and can apply what they’ve learned.

You will report on training completion rates, assessment results, and overall training impact, using data to improve future training. You will make sure all training standards and processes meet legal and regulatory requirements, keeping everything compliant and up to industry standards. You will use performance data and feedback to measure how effective training is and identify areas for improvement. You will work closely with internal teams and clients, keeping them informed and making sure training supports business and client goals. You will help share knowledge across teams, ensuring that employees and trainers have the right information when they need it. You will encourage a culture of learning and improvement, making sure training evolves based on feedback and business needs. You will stay up to date with the latest training techniques and industry trends, bringing in new ideas to improve our approach. You will stay up to date with the latest training techniques and industry trends, bringing in new ideas to improve our approach. You will work with operational teams to train and communicate any business or process changes to employees.

What Amazing people will bring to the role

You are organized, disciplined, and able to manage my time and workload. You are resilient and prepared to go the extra mile for the L&D Team, its Clients and People. You enjoy interacting and have an engaging nature with people. You have strong interpersonal communication skills and have solid experience delivering training sessions to know what a good session should look like. You can operate within the terms of Sigma’s policies and procedures, always ensuring that all work and work-related activities are operated in accordance with legal requirements, including GDPR. You are adaptable to change and have an ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for your own personal and professional development.

Requirements:

• You have 1 year’ experience of working in a similar management position.
• You have 3 years’ experience working in a call center/BPO environment - desirable.
• You have experience in people management within an L&D environment or similar.
• You have a strong working knowledge of the client’s processes, expectations, and systems.
• You have evidence of consistently achieving quantitative and qualitative performance measures.
• You have excellent written and verbal communication skills.
• You are competent using MS Office.
• You can build and maintain productive working relationships with colleagues and management.
• You demonstrate knowledge and understanding and positively promote equality of opportunity.

Simple and Straight Forward Recruitment.

We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!

Training Manager

Location: Cape Town

Contract: Permanent, Full-Time

Salary: Competitive

Includes: Global Travel
where needed, occasional but with potential to be up to 50% of time

Company Overview

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with a presence in 12 global offices.

Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group,innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market.

As a part of the Protect Group team, you will join a community that values collaboration and a shared purpose, fostering a strong sense ofcommunity . We believe inaccountability and owning our responsibilities, ensuring that we deliver on promises and find solutions when challenges arise.'Protect People' are talented, ambitious, and passionate individuals who bringenergy and enthusiasm to their work every day. We are looking for someone who shares ourpassion for disrupting global industries across transportation, travel, hospitality, events, and financial services, driving continuous growth and success.

Job Summary:

We are seeking an experienced and strategicTraining Manager to lead the development, implementation, and evaluation of training programs across the organization. The ideal candidate will have a strong background in instructional design, adult learning principles, and performance improvement. This role is crucial to fostering a culture of continuous learning and ensuring that employees have the knowledge and skills to succeed.

Key Responsibilities:

· Develop and implement comprehensive training strategies aligned with organizational goals and individual development needs.

· Design, deliver, and oversee onboarding, relationship building, process, compliance, technical, soft skills, and leadership training programs.

· Conduct training needs assessments to identify skills or knowledge gaps and recommend targeted interventions.

· Evaluate training effectiveness through assessments, feedback, performance metrics, and ROI analysis.

· Process documentation and training course design.

· Collaborate with department heads to tailor training programs to functional requirements and performance goals.

· Select and manage relationships with external training vendors and consultants as needed.

· Maintain records of training activities, attendance, and results in compliance with regulatory and organizational standards.

· Stay informed on industry trends, learning technologies, and best practices in adult education.

Qualifications:

· 5+ years of experience in training and development, ideally across multiple industries.

· Strong knowledge of instructional design methodologies and adult learning principles.

· Excellent communication, presentation, and leadership skills.

· Strong analytical skills to assess training impact and adjust programs accordingly.

· Certification in training is a plus.

Beneficial Skills and Experience:

Previous experience in any of the following sectors:

Insurance, Ticketing, Events and Venues, Travel, Transport or Accommodation.

How to Apply

If you live and breathe what you do and recognise yourself as aProtect Person, then submit your latest CV and let us know what you can bring to Protect.

Training Manager

Location: Cape Town

Contract: Permanent, Full-Time

Salary: Competitive

Includes: Global Travel
where needed, occasional but with potential to be up to 50% of time

Company Overview

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with a presence in 12 global offices.

Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market.

As a part of the Protect Group team, you will join a community that values collaboration and a shared purpose, fostering a strong sense of community . We believe in accountability and owning our responsibilities, ensuring that we deliver on promises and find solutions when challenges arise. 'Protect People' are talented, ambitious, and passionate individuals who bring energy and enthusiasm to their work every day. We are looking for someone who shares our passion for disrupting global industries across transportation, travel, hospitality, events, and financial services, driving continuous growth and success.

Job Summary:

We are seeking an experienced and strategic Training Manager to lead the development, implementation, and evaluation of training programs across the organization. The ideal candidate will have a strong background in instructional design, adult learning principles, and performance improvement. This role is crucial to fostering a culture of continuous learning and ensuring that employees have the knowledge and skills to succeed.

Key Responsibilities:

· Develop and implement comprehensive training strategies aligned with organizational goals and individual development needs.

· Design, deliver, and oversee onboarding, relationship building, process, compliance, technical, soft skills, and leadership training programs.

· Conduct training needs assessments to identify skills or knowledge gaps and recommend targeted interventions.

· Evaluate training effectiveness through assessments, feedback, performance metrics, and ROI analysis.

· Process documentation and training course design.

· Collaborate with department heads to tailor training programs to functional requirements and performance goals.

· Select and manage relationships with external training vendors and consultants as needed.

· Maintain records of training activities, attendance, and results in compliance with regulatory and organizational standards.

· Stay informed on industry trends, learning technologies, and best practices in adult education.

Qualifications:

· 5+ years of experience in training and development, ideally across multiple industries.

· Strong knowledge of instructional design methodologies and adult learning principles.

· Excellent communication, presentation, and leadership skills.

· Strong analytical skills to assess training impact and adjust programs accordingly.

· Certification in training is a plus.

Beneficial Skills and Experience:

Previous experience in any of the following sectors:

Insurance, Ticketing, Events and Venues, Travel, Transport or Accommodation.

How to Apply

If you live and breathe what you do and recognise yourself as a Protect Person, then submit your latest CV and let us know what you can bring to Protect.

Training Manager

As a Training Manager, you will be responsible for managing Client Trainers in the operations training delivery team. You will communicate and plan deadlines with the team and motivate and manage their performance. You will support the Head of Operations Training and Senior Training Manager with a range of tasks, as and when needed, to ensure the success of all training-related interventions.

Sigma Family

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

️Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

You will lead and support a team of Client Trainers, helping them develop their skills so they can deliver engaging and effective training. You will make sure training is high quality and meets business needs, helping employees gain the knowledge and skills they need to succeed. You will work closely with operations, QA, and clients to understand training needs and suggest the best learning solutions. You will review training material and learning programmes, giving feedback and highlighting risks if they don’t meet business or learner needs. You will manage induction training, making sure new hires have a smooth and well-structured introduction to their roles. You will oversee upskilling and refresher training, ensuring employees stay up to date with any changes in their roles. You will observe training sessions and give coaching and feedback to Client Trainers, helping them improve their delivery. You will plan and schedule training sessions, making sure we have the right resources available at the right time. You will track and audit training records, ensuring everything is logged correctly and kept up to date. You will ensure training assessments are completed, making sure employees understand and can apply what they’ve learned.

You will report on training completion rates, assessment results, and overall training impact, using data to improve future training. You will make sure all training standards and processes meet legal and regulatory requirements, keeping everything compliant and up to industry standards. You will use performance data and feedback to measure how effective training is and identify areas for improvement. You will work closely with internal teams and clients, keeping them informed and making sure training supports business and client goals. You will help share knowledge across teams, ensuring that employees and trainers have the right information when they need it. You will encourage a culture of learning and improvement, making sure training evolves based on feedback and business needs. You will stay up to date with the latest training techniques and industry trends, bringing in new ideas to improve our approach. You will stay up to date with the latest training techniques and industry trends, bringing in new ideas to improve our approach. You will work with operational teams to train and communicate any business or process changes to employees.

What Amazing people will bring to the role

You are organized, disciplined, and able to manage my time and workload. You are resilient and prepared to go the extra mile for the L&D Team, its Clients and People. You enjoy interacting and have an engaging nature with people. You have strong interpersonal communication skills and have solid experience delivering training sessions to know what a good session should look like. You can operate within the terms of Sigma’s policies and procedures, always ensuring that all work and work-related activities are operated in accordance with legal requirements, including GDPR. You are adaptable to change and have an ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for your own personal and professional development.

Requirements:

• You have 1 year’ experience of working in a similar management position.
• You have 3 years’ experience working in a call center/BPO environment - desirable.
• You have experience in people management within an L&D environment or similar.
• You have a strong working knowledge of the client’s processes, expectations, and systems.
• You have evidence of consistently achieving quantitative and qualitative performance measures.
• You have excellent written and verbal communication skills.
• You are competent using MS Office.
• You can build and maintain productive working relationships with colleagues and management.
• You demonstrate knowledge and understanding and positively promote equality of opportunity.

Simple and Straight Forward Recruitment.

We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!

Talent Management Expected Behaviour: Need to develop talent in the organisation and do suitability gaps to have most qualified candidates. 1.10 People Development and Talent Management strategies address organisational objectives 1.11 Talent Management programs developed as required 1.12 Effectiveness of Talent Management programs monitored and corrective actions taken to address non-conformances Succession Planning Expected Behaviour: Guide employees through their succession plans 1.15 Succession strategy and resources implemented

Competencies: Leadership Competencies Analytical Competencies Management Competencies Personal Competencies

Join to apply for the Senior Training Manager role at Sigma Connected GroupJoin to apply for the Senior Training Manager role at Sigma Connected GroupGet AI-powered advice on this job and more exclusive features.As a Senior Training Manager, you will act as the right-hand person to the Head of Operations Training, ensuring the smooth running of training operations and supporting Training Managers with expertise and guidance.

You will solve complex training challenges, apply scalable learning solutions while ensuring compliance with UK regulatory requirements.Sigma Family At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.Our core mission is to #ImproveEverythingAlways, with a strong focus on our people.

That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation.

This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.What Your Day-to-Day Will Look Like You will work closely with the Head of Operations Training, acting as their right-hand person and ensuring the smooth running of training operations.

You are an experienced Operations Training professional, able to solve complex training challenges and apply scalable learning solutions across the business.

You will engage with senior leaders, clients, and stakeholders, using my strong communication and interpersonal skills to influence and drive training strategies.

You will support and collaborate with Training Managers, providing an additional layer of expertise and guidance when needed.

You will work closely with the Training Projects Manager to successfully launch new clients and training solutions, ensuring seamless integration into the business.

You will represent Operations Training at all levels, confidently presenting training updates and insights during MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews).

You will collaborate with Quality Assurance and Insights teams to identify training gaps and develop effective learning solutions that address performance challenges.You will manage and optimise training rooms and resources, ensuring training environments are fully equipped and operating efficiently.

You will support the setup of Operations Training at new sites and locations across our South African portfolio, ensuring a consistent and high-quality training experience.

You are adaptable and able to apply learning principles at scale, ensuring training solutions are effective across different teams and locations.

You will step into line management responsibilities when required, providing leadership and support to teams when necessary.

You play a key role in driving continuous improvement in training operations, ensuring learning remains aligned with business and client objectives.What Amazing People Will Bring To The RoleYou will work closely with the Head of Operations Training, Training Managers, and key stakeholders to ensure training solutions are effective, scalable, and compliant with UK regulatory standards.

You will use data and insights from Quality Assurance and Operations to identify training gaps and implement improvements.

You will support new client deployments, optimise training resources, and ensure learning environments are well-managed.By engaging with senior leaders and clients, you will align training strategies with business objectives and drive continuous improvement across all training operations.

You have hands-on experience in supporting new client launches, working closely with Training Projects Managers to integrate learning solutions into the business.

You have a strong ability to deliver MBRs, QBRs, and senior-level presentations, representing Operations Training at all levels.

You are experienced in working with senior leaders, external clients, and cross-functional teams, influencing training strategies, and ensuring alignment with business goals.RequirementsYou have 3-5 Years of Training Management in a BPO contact centre environment.You have extensive experience leading training teams, managing learning programs, and driving performance improvements in a fast-paced, high-volume setting.You have proven ability to manage and deliver high-quality, scalable training solutions tailored to both business and client needs.You have a strong understanding of UK compliance, industry standards, and regulatory requirements, ensuring all training aligns with legal and industry obligations.You are skilled in identifying complex training challenges and implementing effective learning solutions at scale.You are experienced in collaborating with Quality Assurance and Insights teams to analyse training data, identify gaps, and drive continuous improvements.You are skilled in managing and optimising training rooms, learning spaces, and training resources to ensure efficiency and effectiveness.You are experienced in mentoring, coaching, and providing operational support to Training Managers and teams, stepping into line management responsibilities when required.You have a proven ability to set up and oversee training across multiple locations, ensuring consistency, compliance, and high standards.Simple and Straight Forward Recruitment.

We don't see the value in making candidates jump through hoops.

Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we'll proceed with further shortlisting & start your application process.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionHuman ResourcesIndustriesOutsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at Sigma Connected Group by 2xSign in to set job alerts for "Senior Training Manager" roles.Cape Town, Western Cape, South Africa 1 day agoCity of Cape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 2 months agoCape Town, Western Cape, South Africa 3 days agoCity of Cape Town, Western Cape, South Africa 3 weeks agoGroup Learning and Development Manager at Food Lovers Market HoldingsBrackenfell, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 4 days agoBellville, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 2 months agoCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 2 months agoSenior Administrator - Company SecretaryCape Town, Western Cape, South Africa 5 months agoWe're unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.

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Join to apply for the Senior Training Manager role at Sigma Connected Group

Join to apply for the Senior Training Manager role at Sigma Connected Group

Get AI-powered advice on this job and more exclusive features.

As a Senior Training Manager, you will act as the right-hand person to the Head of Operations Training, ensuring the smooth running of training operations and supporting Training Managers with expertise and guidance. You will solve complex training challenges, apply scalable learning solutions while ensuring compliance with UK regulatory requirements.

Sigma Family

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

You will work closely with the Head of Operations Training, acting as their right-hand person and ensuring the smooth running of training operations. You are an experienced Operations Training professional, able to solve complex training challenges and apply scalable learning solutions across the business. You will engage with senior leaders, clients, and stakeholders, using my strong communication and interpersonal skills to influence and drive training strategies. You will support and collaborate with Training Managers, providing an additional layer of expertise and guidance when needed. You will work closely with the Training Projects Manager to successfully launch new clients and training solutions, ensuring seamless integration into the business. You will represent Operations Training at all levels, confidently presenting training updates and insights during MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews). You will collaborate with Quality Assurance and Insights teams to identify training gaps and develop effective learning solutions that address performance challenges.

You will manage and optimise training rooms and resources, ensuring training environments are fully equipped and operating efficiently. You will support the setup of Operations Training at new sites and locations across our South African portfolio, ensuring a consistent and high-quality training experience. You are adaptable and able to apply learning principles at scale, ensuring training solutions are effective across different teams and locations. You will step into line management responsibilities when required, providing leadership and support to teams when necessary. You play a key role in driving continuous improvement in training operations, ensuring learning remains aligned with business and client objectives.

What Amazing People Will Bring To The Role

You will work closely with the Head of Operations Training, Training Managers, and key stakeholders to ensure training solutions are effective, scalable, and compliant with UK regulatory standards. You will use data and insights from Quality Assurance and Operations to identify training gaps and implement improvements. You will support new client deployments, optimise training resources, and ensure learning environments are well-managed.

By engaging with senior leaders and clients, you will align training strategies with business objectives and drive continuous improvement across all training operations. You have hands-on experience in supporting new client launches, working closely with Training Projects Managers to integrate learning solutions into the business. You have a strong ability to deliver MBRs, QBRs, and senior-level presentations, representing Operations Training at all levels. You are experienced in working with senior leaders, external clients, and cross-functional teams, influencing training strategies, and ensuring alignment with business goals.

Requirements

• You have 3-5 Years of Training Management in a BPO contact centre environment.
• You have extensive experience leading training teams, managing learning programs, and driving performance improvements in a fast-paced, high-volume setting.
• You have proven ability to manage and deliver high-quality, scalable training solutions tailored to both business and client needs.
• You have a strong understanding of UK compliance, industry standards, and regulatory requirements, ensuring all training aligns with legal and industry obligations.
• You are skilled in identifying complex training challenges and implementing effective learning solutions at scale.
• You are experienced in collaborating with Quality Assurance and Insights teams to analyse training data, identify gaps, and drive continuous improvements.
• You are skilled in managing and optimising training rooms, learning spaces, and training resources to ensure efficiency and effectiveness.
• You are experienced in mentoring, coaching, and providing operational support to Training Managers and teams, stepping into line management responsibilities when required.
• You have a proven ability to set up and oversee training across multiple locations, ensuring consistency, compliance, and high standards.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries Outsourcing and Offshoring Consulting

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Senior Training Manager

As a Senior Training Manager, you will act as the right-hand person to the Head of Operations Training, ensuring the smooth running of training operations and supporting Training Managers with expertise and guidance. You will solve complex training challenges, apply scalable learning solutions while ensuring compliance with UK regulatory requirements.

Sigma Family

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

️Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

You will work closely with the Head of Operations Training, acting as their right-hand person and ensuring the smooth running of training operations. You are an experienced Operations Training professional, able to solve complex training challenges and apply scalable learning solutions across the business. You will engage with senior leaders, clients, and stakeholders, using my strong communication and interpersonal skills to influence and drive training strategies. You will support and collaborate with Training Managers, providing an additional layer of expertise and guidance when needed. You will work closely with the Training Projects Manager to successfully launch new clients and training solutions, ensuring seamless integration into the business. You will represent Operations Training at all levels, confidently presenting training updates and insights during MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews). You will collaborate with Quality Assurance and Insights teams to identify training gaps and develop effective learning solutions that address performance challenges.

You will manage and optimise training rooms and resources, ensuring training environments are fully equipped and operating efficiently. You will support the setup of Operations Training at new sites and locations across our South African portfolio, ensuring a consistent and high-quality training experience. You are adaptable and able to apply learning principles at scale, ensuring training solutions are effective across different teams and locations. You will step into line management responsibilities when required, providing leadership and support to teams when necessary. You play a key role in driving continuous improvement in training operations, ensuring learning remains aligned with business and client objectives.

What Amazing people will bring to the role

You will work closely with the Head of Operations Training, Training Managers, and key stakeholders to ensure training solutions are effective, scalable, and compliant with UK regulatory standards. You will use data and insights from Quality Assurance and Operations to identify training gaps and implement improvements. You will support new client deployments, optimise training resources, and ensure learning environments are well-managed.

By engaging with senior leaders and clients, you will align training strategies with business objectives and drive continuous improvement across all training operations. You have hands-on experience in supporting new client launches, working closely with Training Projects Managers to integrate learning solutions into the business. You have a strong ability to deliver MBRs, QBRs, and senior-level presentations, representing Operations Training at all levels. You are experienced in working with senior leaders, external clients, and cross-functional teams, influencing training strategies, and ensuring alignment with business goals.

Requirements:

• You have 3–5 Years of Training Management in a BPO contact centre environment.
• You have extensive experience leading training teams, managing learning programs, and driving performance improvements in a fast-paced, high-volume setting.
• You have proven ability to manage and deliver high-quality, scalable training solutions tailored to both business and client needs.
• You have a strong understanding of UK compliance, industry standards, and regulatory requirements, ensuring all training aligns with legal and industry obligations.
• You are skilled in identifying complex training challenges and implementing effective learning solutions at scale.
• You are experienced in collaborating with Quality Assurance and Insights teams to analyse training data, identify gaps, and drive continuous improvements.
• You are skilled in managing and optimising training rooms, learning spaces, and training resources to ensure efficiency and effectiveness.
• You are experienced in mentoring, coaching, and providing operational support to Training Managers and teams, stepping into line management responsibilities when required.
• You have a proven ability to set up and oversee training across multiple locations, ensuring consistency, compliance, and high standards.

Simple and Straight Forward Recruitment.

We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.