48 Relation Client jobs in South Africa

Client Relationship Account Manager (SaaS is a plus)

Location: Remote

Hours: 3pm-11pm/4pm-12am SAST Monday - Friday

About the Role:
We're looking for a proactive and relationship-driven SaaS Account Manager to join our team. In this role, you'll be responsible for managing and growing relationships with our business clients, ensuring they receive maximum value from our platform, and helping drive customer retention and expansion.

Responsibilities:

• Serve as the primary point of contact

• Build strong, trusted relationships and ensure client satisfaction

• Drive adoption and usage of our SaaS product through regular check-ins and strategic guidance

• Identify upsell and cross-sell opportunities to grow accounts

• Collaborate with product, support, and sales teams to resolve client issues and improve the customer experience

• Monitor account health and usage data to proactively address risks and opportunities

• Manage renewals and reduce churn

Requirements:

• 2+ years of experience in account management, customer success

• Strong communication and relationship-building skills

• Ability to understand and explain technical concepts in a simple way

• Highly organized and able to manage multiple clients and priorities

• Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus

Durbanville, South Africa | Posted on 18/06/2025

Are you a methodical problem solver with a service mindset and a working knowledge of Moodle? We're hiring a Moodle Functional Support & Client Coordinator to deliver daily LMS support, guide clients through functional configuration challenges, and ensure consistent onboarding and training experiences.

In this role, you’ll be the first line of contact for educators and administrators using Moodle. You’ll respond to queries, assist with course-level setups, test new features, manage tickets, and ensure that functional documentation is always clear and up to date. You'll also coordinate with our technical specialist, publishing teams, and clients to ensure smooth LMS operations across multiple institutions.

This role is ideal for someone who enjoys structured support work, is confident working with instructors, and thrives in client-facing environments.

• Provide Tier 1 and Tier 2 Moodle support via ticketing, email, and client calls
• Resolve queries around user enrolments, permissions, navigation, and activity configuration
• Assist instructors with gradebook setup, quizzes, forums, SCORM, H5P, and course duplication
• Support course category and role configuration, enrolment keys, group settings, and notifications
• Triage support tickets and ensure accurate, timely resolution updates to clients

• Create and manage courses, backups, and restorations
• Configure enrolment methods, roles, and categories in line with client needs
• Conduct functional testing of plugin updates and Moodle version releases
• Maintain Moodle SOPs and client-specific user guides
• Document known issues and platform changes in collaboration with the technical team

• Act as the operational contact point for client-facing functional requests
• Schedule upgrade windows, test sessions, and planned changes with clients
• Deliver onboarding and training sessions to new instructors and administrators
• Maintain training materials and follow up on satisfaction after support or training events
• Coordinate with internal departments (Technical, Publishing, Content, Sales) to deliver seamless client support

• Maintain clear records of client issues, resolution patterns, and documentation gaps
• Contribute to service usage tracking, client performance reports, and contract renewals
• Assist in preparing quotes, notices, or communications tied to functional services
• Log and categorise issues to inform platform or content service improvements
  

• National Diploma or Bachelor’s degree in Information Systems, Educational Technology, Instructional Design, or related field
• Minimum 2 years of direct experience supporting Moodle (as admin, trainer, or helpdesk)
• Familiarity with Moodle's admin tools, activity configuration, and role/enrolment structures
• Excellent verbal and written communication skills
• Experience working directly with instructors, training facilitators, or course builders
• Comfortable working in a ticketing system (e.g. Freshdesk, Zendesk, or similar)

• Moodle Educator Certificate (MEC) or relevant Moodle Academy coursework
• Experience with SCORM, H5P, Zoom/Teams integrations, and the Moodle mobile app
• Exposure to data privacy or accessibility standards (e.g., POPIA, GDPR, WCAG 2.1)
• Background in training coordination, instructional support, or client onboarding
• Experience maintaining user-facing documentation and release communications
• Reliable – Delivers consistently and meets deadlines
• Proactive – Follows through, follows up, and prevents issues before they escalate
• Structured – Documents clearly and builds repeatable processes
• Client-focused – Communicates calmly and clearly with non-technical users
• Collaborative – Works well across teams (Publishing, Tech, Sales, Content)
• Technically Curious – Continuously learns Moodle features and admin options

Please submit your CV and a short motivation letter detailing your experience with Moodle support. Please included the names, email addresses and telephone details of three referees we may contact.

Only shortlisted candidates will be contacted.

• All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
• Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
• AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
• All candidates who comply with the requirements for appointment are invited to apply.
• All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
• AOSIS reserves the right not to fill the advertised positions.
• Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.
  

Head of IT Support & Client Success

Location: Office-Based, Cape Town

Start Date: 1st September 2025

Employment Type: Full-time

About the Role

We are looking for a strategic, hands-on leader to join our team as the Head of IT Support & Client Success . This role is responsible for managing IT helpdesk operations while also driving exceptional client service experiences.

You will lead a team of IT support professionals, optimise service processes, and ensure all technology operations align with business goals. Your work will directly impact internal efficiency, technical delivery, and client satisfaction.

This is a key leadership role in a growing organisation, ideal for someone with strong technical knowledge and a passion for operational excellence and customer advocacy.

Key Responsibilities

IT Support Operations

• Lead the day-to-day operations of the internal IT helpdesk, ensuring timely and effective issue resolution.
• Manage technical support across hardware, software, and networks, including remote troubleshooting.
• Maintain up-to-date SOPs, knowledgebase articles, and documentation.
• Oversee PSA and CRM system usage to streamline ticketing, escalation, and reporting workflows.
• Ensure alignment between technology infrastructure and business delivery goals.
• Monitor team performance against KPIs and SLAs; report regularly to leadership.
• Maintain and improve IT security protocols across users, devices, and networks.

Team Leadership

• Lead and mentor the IT support and customer success teams.
• Conduct regular one-on-one check-ins and performance reviews.
• Maintain a skills matrix to ensure full team coverage and expertise.
• Provide continuous professional development and technical training.
• Act as an escalation point for internal and client-related issues.

Technical Knowledge Required

• Networking: IP addressing, DNS, DHCP, LAN/WAN, VPNs.
• Microsoft 365 administration and user support.
• Windows 10/11 desktop support.
• Remote support tools such as Datto, TeamViewer, AnyDesk, or ConnectWise.
• VoIP technologies including SIP, PBX, and call flow troubleshooting.
• CRM and service ticketing systems proficiency.

Client Success and Experience

• Develop and implement strategies to improve client satisfaction and loyalty.
• Analyse client feedback, identify service trends, and propose operational improvements.
• Refine support workflows and introduce automation/AI tools where appropriate.
• Ensure consistent, transparent communication with customers during support lifecycles.

Required Skills and Experience

• Previous experience in a leadership role within an IT support or customer service function.
• Strong troubleshooting knowledge across networks, hardware, and software systems.
• Proven experience using PSA and CRM systems (e.g., HaloPSA, Zendesk, Autotask).
• Excellent communication and team leadership skills.
• Strong understanding of service metrics, SLAs, and reporting practices.
• Experience with AI tools and automation in a service desk environment is advantageous.

As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.

Duties:

• Provide direct client support on DriveCam Online and other fleet management systems

• Add, remove, and update driver, user, and vehicle profiles in line with client requests

• Troubleshoot issues such as missing video events, system bugs, and backend errors

• Log technical support cases with external system providers and follow through to resolution

• Facilitate recovery of critical video events for accident investigation and compliance

• Manage user access, alerts, reporting preferences, and system permissions

• Coordinate vehicle and fleet movements, including status updates and EVR transfers

• Support mass resolution of irrelevant events and ensure alignment with internal policies

• Generate fleet reports, event logs, and hierarchy updates on demand

• Assist clients via phone and email with technical training and general support

• Arrange quotations, purchase orders, and courier logistics for stock or EVR devices

• Participate in internal improvement initiatives related to support workflows and tools

Requirements:

• Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus

• 2+ years of experience in client support, technical helpdesk, or fleet coordination

• Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)

• Strong system troubleshooting and admin skills

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfill various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires quick turnaround times and a willingness to assist with various tasks impacting client relationships.

The ideal incumbent has excellent attention to detail and a proactive approach to resolving client problems. In addition, the candidate can multitask well under pressure.

Responsibilities include:

• Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading all supporting documentation)
• Identify correct onboarding process for billers and direct accordingly
• Manage various portals and inboxes, ensuring compliance with specifications for applications
• Escalate any issues to the Customer Relationship Manager where applicable
• Updating of biller details on the onboarding and integration workflow system
• Perform compliance checks on billers requesting changes to their current profile
• Forward relevant documents to Accounts department for sign-off
• Assist with preparing Tender files according to company standards for tenders

Essential minimum qualifications, skills, and experience:

• 3-5 years experience in a similar customer support role
• Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
• Experience in the Financial Services industry with a focus on the payments industry is advantageous

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days, please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

200,000 - 450,000 R per year

Unleash your potential and join the team redefining the future of administration!

At SmartPA , we don’t just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily. In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.

• Work within our agile pod structure to deliver comprehensive and seamless support across a variety of tasks and projects for stakeholders.
• Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
• Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.

• Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
• Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
• Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

• Identify inefficiencies and proactively recommend process improvements, helping us work smarter.
• Assist in creating workflows, automating repetitive tasks and embedding best practices across your client’s operations.

• Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
• Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables.

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

We’re looking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

Your experience is key, but your attitude is what sets you apart.

• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven experience in diary management, data handling and project coordination.
• A track record of meeting tight deadlines and juggling competing priorities.

• Familiarity with Google Suite, CRM platforms and booking systems.
• Background in office management, account management, or similar.
• Experience in process improvement and creating efficiencies.

Yes (however may be required to attend office in Johannesburg North in the future)

37.5 hours per week, Monday–Friday, aligned with UK time zones (including daylight savings adjustments), with core hours being 10:00-16:30.

At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Hybrid/Remote Work: Whether you prefer a hybrid model or require remote work due to your location, we’re open to discuss options that work for you!
• Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
• 33 Days Holiday: Because rest fuels greatness.
• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
• Enhanced Benefits: Unlock additional perks based on your loyalty and length of service.

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals.

Thank you for your interest in SmartPA, please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to

200,000 - 450,000 R per year

Unleash your potential and join the team redefining the future of administration!

At SmartPA , we don’t just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily. In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.

• Work within our agile pod structure to deliver comprehensive and seamless support across a variety of tasks and projects for stakeholders.
• Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
• Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.

• Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
• Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
• Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

• Identify inefficiencies and proactively recommend process improvements, helping us work smarter.
• Assist in creating workflows, automating repetitive tasks and embedding best practices across your client’s operations.

• Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
• Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables.

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

We’re looking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

Your experience is key, but your attitude is what sets you apart.

• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven experience in diary management, data handling and project coordination.
• A track record of meeting tight deadlines and juggling competing priorities.

• Familiarity with Google Suite, CRM platforms and booking systems.
• Background in office management, account management, or similar.
• Experience in process improvement and creating efficiencies.

Yes (however may be required to attend office in Johannesburg North in the future)

37.5 hours per week, Monday–Friday, aligned with UK time zones (including daylight savings adjustments), with core hours being 10:00-16:30.

At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Hybrid/Remote Work: Whether you prefer a hybrid model or require remote work due to your location, we’re open to discuss options that work for you!
• Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
• 33 Days Holiday: Because rest fuels greatness.
• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
• Enhanced Benefits: Unlock additional perks based on your loyalty and length of service.

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals.

Thank you for your interest in SmartPA, please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Duties

• Lead, coach and manage the Client Support Specialists
• Drive continuous development and performance management of your team
• Be the Voice of the Customer (VoC): use data/feedback from customers, understand their pain points and implement workflow optimisations
• Be a Deel Ambassador and hands-on leader: when needed, act as point of escalation for difficult cases and work directly with customers and other internal stakeholders
• Support our daily operations oversight and ensuring adherence to departments OKRs/SLAs
• Manage scheduling, attendance and other administrative tasks as necessary

Requirements

• You have empathy and love for helping and coaching people
• You have minimum 2-3 years of experience managing customer support teams (Tech or FinTech environment is a plus) with more than 10 members
• Proven experience leading support teams in a high-growth and high-paced environment
• Strong analytical skills: You can turn data insights into projects that positively influence customer satisfaction (CSAT) with our product. You leverage data to improve, build and deprecate processes, making our customer journey seamless and efficient
• A problem solver: You lead by example and foster a ‘can do’ mentality in your team
• Preferably with Remote Work experience: You have managed and succeeded overseeing remote teams

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.