14 Policy Making Roles jobs in South Africa

Public Policy Strategist – Agriculture & Development

Centurion, Gauteng Fempower

Posted 1 day ago

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Job Description

A leading Development Finance Institution is seeking a Manager : Public Sector Policy to lead policy research, analysis, and advocacy in support of the organisation’s mandate to transform and support South Africa’s agricultural sector. This is a unique opportunity to contribute to shaping national and sectoral policy while enabling access to finance for emerging and commercial farmers.

Key Responsibilities

Conduct in-depth research and monitor public and sector policy trends affecting agriculture and development finance.

Analyse the legislative and regulatory environment and advise on implications for the institution.

Develop strategic policy positions and ensure alignment with national objectives (e.g., the NDP).

Advocate for the organisation’s policy positions with relevant stakeholders and government departments.

Drive thought leadership through academic and policy partnerships, and stakeholder engagement.

Contribute to internal strategy through insight-led reporting and presentations to senior leadership.

Identify policy opportunities for innovation and institutional responsiveness.

Minimum Requirements

Postgraduate qualification in Public Policy, Development Studies, Economics, or a related field.

8–10 years’ experience in a policy research or strategy role, preferably in a development finance, public sector, or agricultural environment.

Strong stakeholder engagement and lobbying experience.

Deep understanding of public sector frameworks, government relations, and legislative processes.

Key Competencies

  • Policy Research & Analysis
  • Public Sector and Government Relations
  • Strategic Thinking & Advocacy
  • Report Writing & Presentations
  • Thought Leadership
  • Stakeholder Engagement
  • Agricultural or Development Finance Sector Knowledge

Be part of a mission-driven organisation influencing sustainable agriculture, economic inclusion, and national development goals. Lead meaningful policy conversations, shape the future of the sector, and engage with top-level decision-makers.

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Public Policy Strategist – Agriculture & Development

Centurion, Gauteng Fempower Personnel

Posted 1 day ago

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Job Description

A leading Development Finance Institution is seeking a Manager : Public Sector Policy to lead policy research, analysis, and advocacy in support of the organisation’s mandate to transform and support South Africa’s agricultural sector. This is a unique opportunity to contribute to shaping national and sectoral policy while enabling access to finance for emerging and commercial farmers.

Key Responsibilities

Conduct in-depth research and monitor public and sector policy trends affecting agriculture and development finance.

Analyse the legislative and regulatory environment and advise on implications for the institution.

Develop strategic policy positions and ensure alignment with national objectives (e.g., the NDP).

Advocate for the organisation’s policy positions with relevant stakeholders and government departments.

Drive thought leadership through academic and policy partnerships, and stakeholder engagement.

Contribute to internal strategy through insight-led reporting and presentations to senior leadership.

Identify policy opportunities for innovation and institutional responsiveness.

Minimum Requirements

Postgraduate qualification in Public Policy, Development Studies, Economics, or a related field.

8–10 years’ experience in a policy research or strategy role, preferably in a development finance, public sector, or agricultural environment.

Strong stakeholder engagement and lobbying experience.

Deep understanding of public sector frameworks, government relations, and legislative processes.

Key Competencies

  • Policy Research & Analysis
  • Public Sector and Government Relations
  • Strategic Thinking & Advocacy
  • Report Writing & Presentations
  • Thought Leadership
  • Stakeholder Engagement
  • Agricultural or Development Finance Sector Knowledge

Be part of a mission-driven organisation influencing sustainable agriculture, economic inclusion, and national development goals. Lead meaningful policy conversations, shape the future of the sector, and engage with top-level decision-makers.

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Public Policy Strategist – Agriculture & Development

Centurion, Gauteng Fempower

Posted 8 days ago

Job Viewed

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Job Description

A leading Development Finance Institution is seeking a Manager: Public Sector Policy  to lead policy research, analysis, and advocacy in support of the organisation’s mandate to transform and support South Africa’s agricultural sector. This is a unique opportunity to contribute to shaping national and sectoral policy while enabling access to finance for emerging and commercial farmers.

Key Responsibilities

  • Conduct in-depth research and monitor public and sector policy trends affecting agriculture and development finance.

  • Analyse the legislative and regulatory environment and advise on implications for the institution.

  • Develop strategic policy positions and ensure alignment with national objectives (e.g., the NDP).

  • Advocate for the organisation’s policy positions with relevant stakeholders and government departments.

  • Drive thought leadership through academic and policy partnerships, and stakeholder engagement.

  • Contribute to internal strategy through insight-led reporting and presentations to senior leadership.

  • Identify policy opportunities for innovation and institutional responsiveness.

Minimum Requirements

  • Postgraduate qualification in Public Policy, Development Studies, Economics, or a related field.

  • 8–10 years’ experience in a policy research or strategy role, preferably in a development finance, public sector, or agricultural environment.

  • Strong stakeholder engagement and lobbying experience.

  • Deep understanding of public sector frameworks, government relations, and legislative processes.

Key Competencies

? Policy Research & Analysis
? Public Sector and Government Relations
? Strategic Thinking & Advocacy
? Report Writing & Presentations
? Thought Leadership
? Stakeholder Engagement
? Agricultural or Development Finance Sector Knowledge

Be part of a mission-driven organisation influencing sustainable agriculture, economic inclusion, and national development goals. Lead meaningful policy conversations, shape the future of the sector, and engage with top-level decision-makers.

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Head of Public Policy, South Africa, International Public Policy

Cape Town, Western Cape Amazon

Posted 19 days ago

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Job Description

Description
Embrace the challenge and accelerate your growth with Amazon's International Public Policy and Government Affairs Team. The Head of Public Policy for South Africa will join a growing and dynamic team that works across Europe, Middle East, Africa, India and Asia-Pacific, in support of Amazon's global consumer and digital businesses. Like our business interests, our policy issues are broad, forward-thinking, and driven by what is best for our customers. The International Public Policy team works with a wide range of national, local, and supranational policymakers, industry organizations, and non-governmental organizations across numerous policy issues spanning the consumer and commercial environment.
As the Head of Public Policy for South Africa you will lead our work with policymakers and non-governmental groups in support of our consumer-centric business model within South Africa. You will have an astute understanding of the public policy and regulatory environment as well as the key stakeholders within it. You will coordinate across Amazon's business, locally and globally, to develop and implement positioning and engagement strategies.
You will lead external advocacy efforts, outreach programs, partnerships, and initiatives in support of these business objectives. You will coordinate Amazon's engagement with relevant industry associations and wider coalitions, and manage consultancy support. You will be able to manage and drive complex projects, and provide clear and confident guidance, including in situations of high ambiguity. You will be a confident leader, but are also able to operate respectfully and collaboratively within wider regional and international structures.
The position is based in Cape Town.
Basic Qualifications
-15+ years of relevant public policy and advocacy experience, e.g. within corporate public policy and government relations, in public administration, trade associations or non-governmental organizations.
-A keen working understanding of policy-making processes and government relations in South Africa.
Preferred Qualifications
-Experience of public policy leadership in consumer-facing, technology or retail companies.
-Experience working at high level and collaboratively in a highly-matrixed environment, alongside teams including Legal, PR, and business teams.
-Project management experience.
-Public speaking experience.
-International experience.
-A track record of highest integrity and public policy success.
-Ability to concurrently address numerous and wide-ranging issues, and deal effectively with a broad range of public policy matters.
-Is a self-starter who can take general direction and produce specific results.
-Ability to identify and understand key technical aspects pertaining to corporate operations in legislative and regulatory proposals, understand business implications, and synthesize policy documents for internal and external customers.
-Ability to think critically, process data from multiple sources, forecast potential scenarios, prioritize based on probability and desired outcome, and recommend a best course of action.
-Ability to influence, negotiate with, and persuade others; be flexible and demonstrate strong judgment/decision-making skills, and political acumen. Ability to intelligently build a course of action, analyze trade-offs, and make recommendations even in ambiguous situations.
-Advance degree in a relevant subject.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Sessional Lecturer - PPG2022H-F - Moral Foundations Public Policy

George, Western Cape University of Toronto

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Sessional Lecturer - PPG2022H-F - Moral Foundations Public Policy

Date Posted: 07/30/2025
Req ID: 44506
Faculty/Division: Faculty of Arts & Science
Department: Munk School of Global Affairs & Public Policy
Campus: St. George (Downtown Toronto)

Description:

Course number and title : PPG2022H1-F – Moral Foundations Public Policy

Course description : Moral questions abound in framing public policy. What are the legitimate aims of the state? How should costs and benefits of policy choices be measured and distributed across the population? And what ethical constraints are there on the pursuit of state aims? This course will explore these theoretical questions in the context of several distinct policy areas, including health care, environmental protection, tax and economic policy, family policy, and drug control.

Class schedule : Wednesday 6-8pm
*The delivery method for this course is expected to be in-person. Please note that, in keeping with current circumstances, the course delivery method may change as determined by the Faculty or the Department.

Sessional dates of appointment : September 1, 2025 - December 31, 2025

Salary : Sessional Lecturer I - $9,820.70; Sessional Lecturer I, Long Term - $0,510.04; Sessional Lecturer II - 10,510.04; Sessional Lecturer II (Long Term) - 10,760.28; Sessional Lecturer III - 10,760.28; Sessional Lecturers III (Long Term) - 11,030.36
Please note that should rates stipulated in the collective agreement vary from rates stated in this posting, the rates stated in the collective agreement shall prevail.

Minimum Qualifications : Graduate degree in Philosophy required, with specialization in finance. Extensive and senior professional policy practitioner experiencerequired.Teaching experience at the graduate level required.

Preferred Qualifications: Completed PhD preferred.

Description of duties : Teaching at the graduate level, developing the syllabus, teaching two-hour classes, providing weekly office hours for academic counseling of students, preparing and delivering course material, preparing and delivering assignments and tests, supervising TA(s), marking student work and submitting grades.

This job is posted in accordance with the CUPE 3902 Unit 3 Collective Agreement.

It is understood that some announcements of vacancies are tentative, pending final course determinations and enrolment. Should rates stipulated in the collective agreement vary from rates stated in this posting, the rates stated in the collective agreement shall prevail.

Preference in hiring is given to qualified individuals advanced to the rank of Sessional Lecturer II or Sessional Lecturer III in accordance with Article 14:12 of the CUPE 3902 Unit 3 collective agreement.

Please note: Undergraduate or graduate students and postdoctoral fellows of the University of Toronto are covered by the CUPE 3902 Unit 1 collective agreement rather than the Unit 3 collective agreement, and should not apply for positions posted under the Unit 3 collective agreement.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please .

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Sessional Lecturer - PPG2015H-S - Topics in Public Policy Economics

George, Western Cape University of Toronto

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Sessional Lecturer - PPG2015H-S - Topics in Public Policy Economics

Date Posted: 07/30/2025
Req ID: 44511
Faculty/Division: Faculty of Arts & Science
Department: Munk School of Global Affairs & Public Policy
Campus: St. George (Downtown Toronto)

Description:

Course number and title : PPG2015H-S – Topics in Public Policy Economics

Course description : The course will evaluate the relative merits of government intervention versus non-intervention in these areas, and also the potential different interventions available. Expected consequences of interventions, risks and unintended consequences will also be explored. Topics will include (but are not limited to) government budgets, environment and climate change, labour markets, labour force skills, industrial policies, income distribution, housing and the new challenges and opportunities in the economy. Specific examples will be drawn from Canadian government policy developments and Budgets during the session.

Class schedule : Thursdays 10am-1pm
*The delivery method for this course is expected to be in-person.Please note that, in keeping with current circumstances, the course delivery method may change as determined by the Faculty or the Department.

Sessional dates of appointment : January 1, 2026 - April 30, 2026

Salary : Sessional Lecturer I - $9,820.70; Sessional Lecturer I, Long Term - $0,510.04; Sessional Lecturer II - 10,510.04; Sessional Lecturer II (Long Term) - 10,760.28; Sessional Lecturer III - 10,760.28; Sessional Lecturers III (Long Term) - 11,030.36
Please note that should rates stipulated in the collective agreement vary from rates stated in this posting, the rates stated in the collective agreement shall prevail.

Minimum qualifications : Masters in economics required, with specialization in finance. Extensive and senior professional policy practitioner experience required, preferably in the public sector.

Preferred qualifications : Completed PhD preferred, teaching experience at the graduate level preferred.

Description of duties : Teaching at the graduate level, developing the syllabus, teaching three-hour classes, providing weekly office hours for academic counseling of students, preparing and delivering course material, preparing and delivering assignments and tests, supervising TA(s), marking student work and submitting grades.

This job is posted in accordance with the CUPE 3902 Unit 3 Collective Agreement.

It is understood that some announcements of vacancies are tentative, pending final course determinations and enrolment. Should rates stipulated in the collective agreement vary from rates stated in this posting, the rates stated in the collective agreement shall prevail.

Preference in hiring is given to qualified individuals advanced to the rank of Sessional Lecturer II or Sessional Lecturer III in accordance with Article 14:12 of the CUPE 3902 Unit 3 collective agreement.

Please note: Undergraduate or graduate students and postdoctoral fellows of the University of Toronto are covered by the CUPE 3902 Unit 1 collective agreement rather than the Unit 3 collective agreement, and should not apply for positions posted under the Unit 3 collective agreement.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please .

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Manager : Public Sector Policy

Centurion, Gauteng Land Bank Careers

Posted 1 day ago

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Job Description

Job title : Manager : Public Sector Policy

Job Location : Gauteng, Centurion Deadline : August 15, 2025 Quick Recommended Links

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MAIN PURPOSE OF THE JOB

  • To conduct research and analyse public and sector policy developments impacting on, or with the potential to impact, on the Bank’s mandate and effectiveness.
  • Recommend policy positions to be taken by the Bank in support of its quest to deliver its mandate.
  • To undertake policy advocacy with key role players and institutions where the Bank’s policy positions are promoted and policy outcomes are influenced to the advantage of the Bank and in support of South Africa’s NDP objectives.
  • Key Performance Areas

    RESEARCH AND ANALYSIS OF PUBLIC AND SECTOR POLICY

  • Coordinate and facilitate research
  • Identifies and conducts research on public and sector policy issues affecting the agriculture sector and the Land Bank in general
  • Integrates research and policy solutions to influence the risk assessment and credit process of the Bank
  • Assess and analyse policy legislative / regulatory environment.
  • Receives a request for the analysis and assessment of policy / legislative environment externally and analyses to determine the requirements e.g. legislative changes, discipline policies, global policies
  • Determines the exact Bank needs in terms of the analysis and assessment required.
  • Utilises appropriate tools and platforms to source data and information from t relevant and credible sources.
  • Structures the data to be analysed in the required format
  • Analyses and assesses the data and takes / initiates corrective action where data is incorrect / insufficient
  • Analyses and assesses data in accordance with policies, procedures and legal requirements.
  • Documents all analysis actions and archives for future reference purposes.
  • Recommend policy positions of the bank.
  • Advises management on the most appropriate organisational positioning or response.
  • Facilitates engagement and understanding with internal stakeholders around policy imperatives relevant to the Bank.
  • Compiles an analysis report in accordance with Bank needs.
  • Interprets data obtained to make it relevant for the Bank’s strategic objectives and business operations, including lending criteria.
  • Provides the data analysis report and the data to the relevant role players for further processing.
  • UNDERTAKE POLICY ADVOCACY

  • Engage the policy environment in a structured and intentional way.
  • Articulate policy positions of the bank (both internally and externally).
  • Identifies key stakeholders to be lobbied, and collaborated with, in the Bank’s lobbying efforts.
  • Manage stakeholder lobbying and influence in support of the Bank’s policy positions.
  • Externally engages on behalf of the Bank on key policy matters.
  • Seeks solutions through interactions with key stakeholders and provide guidance for the Bank.
  • Participates in the implementation of policy recommendations
  • Provides awareness and training to internal stakeholders on policy positions of the Bank.
  • LEADS THOUGHT LEADERSHIP FOR THE BANK

  • Identifies opportunities for facilitating policy dialogues and stakeholder engagement.
  • Identifies opportunities for the Bank to innovate through research or policy and recommends changes based on these findings.
  • Engages with both policy makers and academic researchers to influence policy externally through profiling Bank solutions.
  • Externally engages on behalf of the Bank on key policy matters.
  • Seeks solutions through interactions that provide guidance for the Bank.
  • Investigates and comments on areas impacted upon by the Banks role.
  • REPORTING, PRESENTATIONS AND CORRESPONDENCES

  • Prepare correspondence and presentations that require to be presented to relevant institutions for policy engagements.
  • Prepare reports and policy positions for submissions / presentations to internal stakeholders, including as part of internal stakeholder consultations.
  • Receives a request for the compilation of a report and analyses the request to determine the nature and extent of the report.
  • Collect and verify relevance of data and insights for producing reports.
  • Generates reports utilising information in accordance with policies and procedures.
  • Makes recommendations in accordance with the information at hand.
  • Submits the report for approval where necessary.
  • Distributes the report to the relevant role players.
  • Archives the report for future reference purposes.
  • Compiles the report in accordance with policies, procedures and legal requirements
  • Preferred Minimum Education and Experience

  • 8 – 10 years’ experience as a Researcher within a developmental research environment
  • Postgraduate Qualification in any Development Field
  • Critical Competencies

  • Advanced Microsoft Office
  • Business Acumen
  • Additional Requirements

  • Knowledge / Experience of Business Environment
  • Land Bank Act
  • Closing Date

  • 2025 / 08 / 13
  • Banking jobs
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    About the latest Policy making roles Jobs in South Africa !

    Manager: Public Sector Policy

    Centurion, Gauteng Landbank . S.A.

    Posted 2 days ago

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    Job Description

    The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank, established in 1912. The bank’s sole objective is to serve South African commercial and emerging farmers by providing tailored financial services. These services enable farmers to finance land, equipment, improve assets, and obtain production credit. Land Bank offers financial services that adapt to industry changes and continually reviews its offerings to meet the evolving needs of the sector. As the sector has changed, with new entrants from historically disadvantaged backgrounds establishing sustainable agri-businesses, Land Bank has been a vital financial lifeline, offering products that support personal and commercial viability in this crucial industry.

    Main Purpose of the Job

    1. To conduct research and analyse public and sector policy developments that impact or could impact the Bank’s mandate and effectiveness.
    2. To recommend policy positions for the Bank to support its mandate.
    3. To undertake policy advocacy with key stakeholders and institutions to promote the Bank’s policy positions and influence policy outcomes in support of South Africa’s NDP objectives.
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    Policy and Public Affairs Adviser - New Zealand High Commission, Pretoria

    Pretoria, Gauteng Ministry of Foreign Affairs and Trade

    Posted 11 days ago

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    Job Description

    Policy and Public Affairs Adviser - New Zealand High Commission, Pretoria

    Date : Jul 5     Location : Pretoria, ZA

    Description :

    The New Zealand High Commission in Pretoria is seeking a full-time Policy and Public Affairs Adviser. The role focuses on:

    • Political, economic, and regulatory analysis
    • Promoting New Zealand trade
    • Supporting engagement by visiting New Zealand officials and businesses in South Africa and other accredited countries
    • Managing the High Commission’s social media

    Key responsibilities include conducting research, building networks across government, private sector, academia, and civil society, drafting policy reports, organizing visits and events, attending meetings, creating social media content, and drafting official correspondence. The role may involve domestic and international travel.

    We are looking for someone who is open-minded, curious, flexible, organized, proactive, and able to work independently. A positive attitude and good sense of humor are essential. Teamwork and adaptability are highly valued.

    We offer a welcoming environment with attractive terms, including a market-related salary (dependent on skills and experience), medical and social insurance, and a supportive, inclusive workplace. The High Commission is based in Pretoria and accredited to several countries in the region, as part of the New Zealand Ministry of Foreign Affairs and Trade.

    To apply, please email your application with the subject line "Job Application: Policy and Public Affairs Adviser" including:

    • A cover letter (max two pages) explaining your motivation
    • A CV outlining relevant skills and experience
    • Contact details of two referees (one recent employer or manager)

    Applications must be sent via email; applications submitted through the online button will not be considered. The deadline is 5:00 pm on Friday, 8 August (South African time). Shortlisted candidates will be asked to complete a written assessment and interview. The start date is as soon as possible.

    Please note: This position is subject to South African employment law. You must have the right to work in South Africa, possess a valid driver’s license, and be able to obtain a passport for travel. Only shortlisted candidates will be contacted. A detailed position description is available.

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    Team Leader-Policy Analysis

    Umhlanga Rocks, KwaZulu Natal Huntswood

    Posted 7 days ago

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    Job Description

    Job Title: Team Leader - Fraud Analysts

    To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies.

    Job Responsibilities:

    • Ensure delivery of targets.
    • Provide reports to the Operations Manager on the status of objectives.
    • Assist and provide guidance to the analysts with any queries and handle the more complex cases, if and where appropriate.
    • Validate claims history while adhering to the relevant compliance procedures.
    • Ensure all new policies are checked against CUE and the subsequent chase cycle is being adhered to and meets the agreed SLAs.
    • Provide technical support to the team and be a referral point for handling customer complaints to achieve a positive outcome.
    • Manage additional premium process to ensure outstanding debt is kept to a minimum.
    • Ensure that the risk customer validation chase cycle and return post customer validation chase cycle are managed effectively.
    • Provide sign-off on all voidance and cancellation decisions relating to referrals from the CFS teams, Sales and Service, and Claims.
    • Conduct regular reviews to check the accuracy and quality of the team’s work.
    • Deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews and 1-2-1s, including probationary reviews and annual appraisals.
    • Deal with all employee issues including monitoring absence and conducting disciplinaries.
    • Assist the Operations Manager with the recruitment process.
    • Monitor agents' calls to ensure they are following the company’s policies and procedures at all times and are compliant with FCA regulations (including TCF principles).
    • Set targets for agents and deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews, including probationary reviews and annual appraisals.
    • Assist with the training of new recruits or re-training of current employees when required.
    • Have input into and manage departmental procedures specifically in relation to policy fraud analysis, investigations, technical referral, and drive improvements in processes and systems.
    • Ensure all analysts are compliant with TCF principles when liaising with customers and ensure own personal compliance with TCF principles.
    • Work closely with other CFS teams and other departments to ensure consistency and best practice.
    • Ensure compliance with company and other relevant standards/regulations at all times.
    • Build and maintain relationships with CFS and other departments, as appropriate.
    • Ensure personal and team compliance with Company Financial Crime policies and other standards and regulations.

    Job Requirements:

    • A minimum of Matric/NQF 4 qualification.
    • RE or FAIS qualification is preferable.
    • Excellent communication skills, both verbal and written.
    • Negotiation and influencing skills.
    • Good time management and organisation skills with the ability to prioritise work.
    • Strong leadership and people management skills with the ability to motivate employees in a high-pressure environment.
    • Problem-solving skills with the ability to adopt a logical approach to resolving problems.
    • Strong customer service skills.
    • Good numeracy and literacy skills.
    • Extensive motor insurance experience.
    • Extensive motor insurance policy fraud experience.
    • Experience of performance management of a team.
    • Experience of setting objectives.
    • Solid understanding of all aspects of motor insurance, specifically with regards to policy fraud investigation and analysis/indemnity referral.
    • Knowledge of fraud detection and analysis systems.
    • Solid understanding of the insurance fraud intelligence model and relevant systems.
    • Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims.
    • Solid understanding of the business objectives and operations delivery.
    • Technical knowledge of insurance products and personal lines insurance.
    • Comprehensive understanding of regulatory requirements and company principles (including TCF) following appropriate training.
    • Sound knowledge of managing telephony systems.
    • CII qualified or working towards this.

    Required Skills:

    • Commercially focused.
    • Self-motivated and enthusiastic.
    • Takes initiative to make decisions.
    • An organised and proactive approach.
    • Emphasis on attention to detail and accuracy.
    • Able to work on own initiative and as part of a team.
    • A flexible approach and positive attitude.
    • Confident in presenting complex information in a clear and concise manner.
    • Strives to deliver performance targets and drive business improvements to contribute to the success of the business.

    Core Behaviour:

    Huntswood’s employees are described as dependable, driven, and collaborative. The job holder should be able to demonstrate they are:

    • Confidential, reliable, and genuine.
    • Dynamic, passionate, and determined.
    • Friendly, compassionate, and cooperative.
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