253 Personal Claims Consultant Funeral jobs in South Africa
Personal Claims Consultant (Funeral)
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Job Description
- Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Long Term Insurance Claims
- Please Note: Preference will be given to applicants from Underrepresented Groups
- Job Requisition: 141200
- TA Specialist: Refilwe Falatsi
- Closing Date: 5 August 2025
- Location: Durban
- Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Long Term Insurance Claims
- Please Note: Preference will be given to applicants from Underrepresented Groups
FAIS Affected - Yes
Job Purpose
To provide claims administration support in respect of Long-term insurance matters to stakeholders in line with Nedbank strategy.
Job Responsibilities
- Assess and make decisions on General claims (Death, Retrenchment and Loss of income claims)
- Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
- Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
- Build networks with stakeholders by participating in forums.
- Identify, build and maintain relationships with stakeholders to understand their Long-term insurance needs.
- Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
- Initiate and process claims to finalisation by ensuring compliance to insurance policy.
- Comply with Service Level Agreements by adhering to self-imposed standards and timeframes.
- Minimise risk by complying with all Nedbank policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualification - NQF Level
Matric / Grade 12 / National Senior Certificate
Higher Certificate: Long Term Insurance
Essential Certifications
- FAIS Regulatory Examination 1 qualification
2 - 3 years Long Term Insurance – Claims experience (Funeral)
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Earning Trust
- Collaborating
- Customer Focus
- Decision Making
- Initiating Action
- Work Standards
- Managing Work
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Finance and Sales
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#J-18808-LjbffrJob No Longer Available
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Customer Service
Posted 3 days ago
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Customer Service
Posted today
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Our growing company is searching for experienced candidates for the position of sales and marketing. We appreciate you taking the time to review the list of qualifications and to apply for the position. We are an outsource sales and marketing company that is affiliated with offering financial services to different organizations world wide.
Customer Service
Posted 11 days ago
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A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.
Responsibilities:
- Receive production requests and prioritise accordingly to meet deadlines
- Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
- Work with production staff and sales staff to ensure customer expectations are met
- Manage account services through quality checks on client products and follow-up with timeous communication
- Coordinating delivery schedules, arranging collections, installations of products and services
Required:
- Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
- Aptitude to learn quickly
- Must be able to multi-task
- Must be able to work independently
- Excellent written and communication skills
- Strong customer service skills
- Detail oriented, organised, and deadline-driven
- Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
- Previous project management experience will be an advantage
- Must have driver's licence and own transport
If you meet the above requirements please send Cv's to '>
Customer Service
Posted 15 days ago
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Job Description
Remuneration: R12,600
Monthly bonus: R2,000
The most important requirements for this role:
- You must have and love a cat.
- Be able to work 2 Sundays per month
- At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
- You must have a fast broadband connection with good upload and download speed.
- You must be able to communicate effectively in English to customers from the UK.
- You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.
About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.
Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:
- Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
- A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
- Strong computer literacy, ensuring you can navigate various software and systems with ease.
Requirements:
To successfully perform the role of a home-based customer service representative, you will need:
- A quiet office space at home, free from distractions, with a reliable fibre internet connection.
- A laptop or desktop computer that meets our technical specifications.
- Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.
If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to with the reference: CC07/07 in the title.
We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your
Customer Service Engineer
Posted today
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Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer Don't ask what's next. Define it. Step up, stand out and make a Statement. Customer Service Engineer Midrand South Africa | Johannesburg South Africa
Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-055185
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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Equal Opportunity
PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.
To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.
Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.
Accessibility
PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .
Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
#J-18808-LjbffrCustomer Service Manager
Posted 3 days ago
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Job Description
Job Title : Customer Service Manager
Location : Cape Town (Head Office) – with travel to Johannesburg as required
Reports to : General Manager of Operations
Position Overview
Stingray is seeking a highly experienced Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment, managing both Cape Town and Johannesburg teams, ensuring exceptional service delivery to direct customers and retail partners. The role requires a balance of operational management, process improvement, and strategic oversight to maintain efficiency in a fast-paced, high-demand environment.
Key Responsibilities
- Operational Leadership
- Oversee daily operations of the Cape Town main hub and Johannesburg team.
- Manage a call centre-style customer service team handling inbound calls from direct customers and retailers, as well as a high-volume administrative email inbox.
- Supervise technicians responsible for product assessments, warranty evaluations, and repairs.
- Manage the Returns Clerk and oversee receiving processes for goods returned.
- Performance Management & Reporting
- Set clear performance targets and KPIs for all team members.
- Analyse service data, create regular reports, and present actionable insights to senior management.
- Monitor call and email handling efficiency, turnaround times, and service quality.
- Process Improvement & Efficiency
- Identify operational bottlenecks and implement new processes to enhance efficiency.
- Ensure seamless coordination between customer service, technical, and returns functions.
- Introduce tools and systems that improve workflow and customer experience.
- Stakeholder & Cross-Functional Engagement
- Collaborate with internal departments to resolve escalated issues promptly.
- Maintain strong relationships with retail partners and other key stakeholders.
- Participate in strategic discussions to align customer service operations with company objectives.
- Team Development
- Recruit, train, and mentor team members to ensure high performance and engagement.
- Foster a culture of accountability, service excellence, and continuous improvement.
Required Skills & Experience
- Minimum 5 years’ experience in a senior customer service management role, preferably in a high-volume environment.
- Proven track record of managing call centre teams and technical service staff.
- Strong analytical skills with experience in data reporting and performance tracking.
- Demonstrated ability to implement and manage process improvements.
- Excellent leadership, coaching, and conflict resolution skills.
- Strong administrative and organisational abilities.
- Willingness and ability to travel to Johannesburg when required.
Key Competencies
- Leadership & People Management – Able to inspire, motivate, and drive results.
- Operational Excellence – Skilled in streamlining processes and managing complex workflows.
- Customer Focus – Committed to delivering a superior customer experience.
- Problem-Solving – Quick to identify issues and implement effective solutions.
- Resilience – Capable of handling high-pressure situations with professionalism.
Working Conditions
- Based at the Cape Town Head Office.
- Occasional travel to Johannesburg is required.
- Full-time position, with flexibility to manage operational demands.
Customer Service Manager
Posted 3 days ago
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Job Description
About Us
1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, acquired by recognised leaders in the internet services industry. We have the vision and resources to work towards becoming a market leader in SA; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance. We are looking for an experienced Customer Service Manager to join our 1-grid Team!
This role will be based in our Cape Town office and will report to the Head of Customer Experience.
Role Purpose:
You will be responsible for leading and optimising the support team’s daily operations to deliver exceptional customer service, drive performance, and support 1-grid's broader customer experience strategy.
Key Responsibilities:
1. Team Leadership & Performance Management
- Lead, coach and support the day-to-day activities of the support team.
- Be a model of the culture. Drive accountability, productivity and morale.
- Monitor individual and team KPIs (e.g., response times, resolution rates, CSAT), and hold the team accountable.
- Conduct regular performance reviews, calibration sessions, and performance improvement planning.
2. Operational Oversight
- Manage team scheduling, shifts, and availability to ensure optimal coverage.
- Monitor real-time queues and adjust resources proactively to meet service level targets.
- Escalate systemic issues that impact productivity or customer experience.
3. Customer Experience & Quality Assurance
- Be a visible escalation point for urgent or sensitive customer issues.
- Ensure consistent delivery of a high-quality support experience across all channels.
- Monitor customer interactions and deliver feedback and coaching.
- Support the Head of CX with customer journey pain point tracking and resolution.
- Champion initiatives set out by the HoD that improve customer effort, satisfaction, and resolution quality.
4. Recruitment, Training & Development
- Support hiring of consultants in collaboration with HR and HoD.
- Foster a mentorship culture to build internal capability and career paths.
- Onboard new hires effectively with structured training and mentorship.
- Identify skill gaps and arrange for continuous development opportunities.
5. Cross-Operational Collaboration
- Work closely with Hosting, Billing, Product, Sales and Tech to resolve customer-impacting issues.
- Surface customer pain points and friction areas that require systemic fixes to the HoD and teams.
- Ensure support team feedback is fed into product and operational decisions through collaboration with the HoD.
- Support cross-functional improvement projects driven by the Head of CX.
- Support initiatives from marketing, compliance and systems.
6. Reporting & Insights
- Monitor and report on daily, weekly, and monthly metrics. Deliver regular, effective, reports on performance, metrics, trends and insights to the Head of CX.
- Identify trends, blockers, and customer themes through tickets, conversations, and analytics.
- Present insights to leadership to inform strategic decisions.
- Act on NPS, CSAT and other VoC feedback relevant to support.
7. Process & Policy Management
- Ensure team adherence to SOPs, escalation processes, and SLAs.
- Maintain and improve support SOPs, workflows and processes.
- Continuously improve support processes to drive efficiency and reduce errors. Recommend and support the implementation of automation or tooling improvements.
Skills & Competencies:
- Experience in web hosting or a technical support environment
- Proactive, self-starter
- Strong work-ethic with a can-do attitude
- Exceptional multi-tasking skills
- Strong leadership and people management skills
- Deep understanding of support operations and KPIs
- Analytical mindset with comfort in data interpretation
- Customer-centric mindset with a passion for service excellence
- Effective communicator across levels and teams
- Familiarity with customer support tools (e.g., Freshdesk/Freshchat, reporting dashboards)
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Customer Service Consultant
Posted 4 days ago
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Job Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.
- Servicing our members in a customer-centric way to ensure that we live by our service principles.
- Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in the supply chain.
- Maintaining the customer relationship database and logging call details as per procedure in order to address queries.
- Achieving and exceeding key performance metrics relating to service delivery.
Working hours: The contact center operates on a 24/7 basis and shifts are rotational.
This is predominantly an office-based position in the CBD, Cape Town; however, we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service, and availability for the assessments and interview process.
Competencies and Skills required:
- Delivering results and meeting customer expectations.
- Presenting and communicating information.
- Excellent verbal and written communication skills.
- Analyzing, writing, and reporting.
- Deciding and initiating action.
- Working with people.
- Following instructions and procedures.
- Time management.
Education and experience required:
- Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales.
- Matric (Compulsory).
- The Business Writing Skill (Advantageous).
- Clear Credit & Criminal Record.
- Must be a South African Citizen.
- Available immediately / 2 weeks notice.
- Fiber at home compulsory to accommodate potentially working from home when required.
Salary: R 9500 PER MONTH
SkillsBusiness Process Outsourcing (BPO), Computer Consulting, Customer Services
#J-18808-LjbffrCustomer Service Engineer
Posted 5 days ago
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Job Description
Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg, ZA time type Full time posted on Posted 30+ Days Ago job requisition id 15187
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB:
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE:
Customer Services Manager - South Africa
RESPONSIBILITIES:
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
- C areer development and growth
YES, I WANT THIS JOB!
Please click on apply.
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
About usTogether we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
Customer Service Administrator
Posted 6 days ago
Job Viewed
Job Description
Accountable for the operation of own work area or as a member of a team, ensuring quality, standards, and outputs within defined work routines and policies.
Job Purpose
To ensure maximum stakeholder and customer satisfaction by managing orders, lead times, and delivery windows.
Key Accountabilities and Outputs
Enhanced customer service
- Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package)
- Continuous communication with SD Planning to calibrate master data to meet customers' changing needs
- Feedback on all customer comments, queries, and suggestions to improve service levels
- Responsible for new customer onboarding, including customer induction
- Order capture via customer calls (telesales) to support Telesales goals and free up sales representative time for value-added activities
Load plan execution
- Maintain good customer relations by consistently delivering on promises
- Manage daily delivery queries or complaints related to customers
Delivery productivity
- Identify and quantify opportunities to convert customers to more cost-effective delivery modes
- Optimize existing delivery modes
- Verify master data for accuracy
Adherence to Food Safety Requirements
- Commitment to The Beverage Company’s Food Safety policy and objectives
- Understand and implement all food safety requirements
- Adhere to and enforce Food Safety Policies, SOPs, and PRPs
- Comply with PPE requirements, including jewelry policy
- Follow personal hygiene standards as per the organisation's code of practice
- Participate actively in all training and competency testing
- Practice regular hand washing and sanitising
- Prevent cross-contamination; no allergens allowed in manufacturing areas
- Report any food safety risks to relevant personnel such as the Team Leader or Food Safety staff