169 Operational Risk jobs in South Africa

To implement and maintain the Groups operational risk management framework through partnering with business to manage operational risk and ensure compliance to regulatory requirements; as per Nedbank business strategy.

Job Responsibilities

• This role will support the Senior Manager and cover the portfolio of Client Operations (Lending Middle Office Areas), HR, Marketing and Strategy.
• Build sound professional relationships with clients through collaboration; client focus; innovative growth; excellent execution; taking ownership
• Build trust with clients through professional conduct and providing advice and guidance.
• Develop professional working relationships with internal stakeholders (Other Risk functions; Group; Audit etc.) through collaboration; liaising with various stakeholders to improve the framework.
• Strong Team player
• High Performer
• Optimise business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Improve the risk culture through on-going active contribution (awareness campaigns and day to day interaction with stakeholders and clients).
• Deliver efficiency initiatives
• Identify and assess the risk and controls relevant to the portfolio in terms of operations; new products; projects; systems and the environment
• Ensure that risks are well managed and assurance monitoring plans are well defined and effective.
• Monitor adherence and compliance to the operational risk management framework.
• Ensure that the operational risk reporting to the various governance forums are accurate; relevant and comparable by reporting timeously.
• Prevent recurrence of incidents by undertaking investigations; classifying and reporting operational risk incidents.
• Ensure appropriate evidence of risk management by adhering to internal governance standards.

Job Responsibilities Continue People Specification Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

MBA/CA

Essential Certifications Preferred Certifications Minimum Experience Level

3-5 years experience in banking risk

Technical / Professional Knowledge

• Change management
• Communication Strategies
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Cluster Specific Operational Knowledge
• Communication
• Technical/Professional Knowledge and Skills
• Building Partnerships
• Stress Tolerance
• Decision Making

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Please contact the Nedbank Recruiting Team at

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Nedbank Ltd Reg No 1951/ /06. Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at

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Our Client

Our client is a reputable Wealth Advisory offering superior private wealth solutions executed by experienced investment and advisory professionals.

Duties & Responsibilities

The main purpose of the role entails supporting management in setting and executing actions managing all aspects of risk within the business units. This includes the identification, assessment, measurement, monitoring, reporting of risk, and the identification of key controls to mitigate risk. The incumbent will promote and drive a strong risk culture and engage with various assurance functions, both internally and externally.

Desired Experience & Qualification

• At least 5 years’ operations management experience at a wealth manager
• Microsoft Excel, Word & PowerPoint
• FAIS Compliance

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Operational Risk Manager

The Operational Risk Manager will report to the Head of Enterprise Risk. This role involves overseeing the operational risk management framework and extending to other critical risk classes including Business Continuity, Third-Party, Data, Model, Fraud, and Technology (cyber or information security) risks. The individual will be instrumental in ensuring that these risk areas are managed in compliance with South African Reserve Bank (SARB) regulatory requirements and international best practices.

Duties & Responsibilities

• Develop and implement an operational risk management framework that aligns with SARB regulations and international standards.
• Work with the Business on its implementation specifically of the various operational risk processes:
  • Maintain an inventory of operational risk events including incidences
  • Development of Key Risk Indicators
  • Facilitating the implementation of the Risk and Control Assessment program across the organisation
  • Ensuring that for all new initiatives/material changes an adhoc change risk assessment is carried out prior to implementation or go-live
  • Oversee the identification, assessment, monitoring, and mitigation of operational risks across all bank operations.
• Manage the Business Continuity Planning (BCP) process to ensure the bank’s readiness to operate during and after disruptive events.
• Conduct due diligence and ongoing monitoring of third-party vendors to manage risks associated with outsourcing and third-party engagements.
• Implement robust data governance and model risk management practices to ensure the accuracy, completeness, and reliability of bank data and modelling processes.
• Lead the fraud risk management program, including the development of strategies to prevent, detect, and respond to fraudulent activities.
• Oversee the technology risk management framework, focusing on cyber and information security to protect the bank’s digital assets and information.
• Collaborate with IT, cybersecurity, and business units to enhance the bank's resilience against technology-related threats.
• Prepare and present risk reports to the Head of Enterprise Risk, senior management, and relevant committees, providing insights into risk exposures, trends, and mitigation efforts.
• Conduct training and awareness sessions to promote a risk-aware culture within the bank.

Desired Experience & Qualification

• Bachelor’s degree in Finance, Risk Management, Information Technology, or related field. A Master’s degree or professional certifications (e.g., CISA, CRISC, FRM) is highly desirable.
• Minimum of 5 years’ experience in operational risk management within the banking or financial services industry, with a comprehensive understanding of the risk classes specified.
• Proven track record of managing Business Continuity, Third-Party, Data, Model, Fraud, and Technology risks.
• Deep knowledge of SARB regulations, Basel III, and other relevant international risk management standards.
• Strong analytical, organizational, and leadership skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, capable of working effectively with all levels of the organization and external stakeholders.

Package & Remuneration

Market related

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Reference: NFP -SHb-1

We are a leading financial institution dedicated to providing bespoke wealth management solutions to our diverse clientele. As part of our commitment to maintaining the highest standards of risk management, we are seeking a dynamic and experienced Operational Risk Manager to join our team.

Duties & Responsibilities

With a focus on innovation, integrity, and excellence, we strive to exceed expectations in every aspect of our operations. As an Operational Risk Manager, you will play a crucial role in identifying, assessing, and mitigating operational risks across our organization. You will work closely with various departments to develop and implement robust risk management frameworks, policies, and procedures.

Requirements:

• Bachelor's degree in finance, or a related field. Advanced degree or professional certification (e.g., FRM, PRM, CRM) preferred.
• Minimum 5 years experience in Risk Management.
• Proven experience in operational risk management within the financial services industry, specifically Wealth.
• Strong understanding of risk management principles, methodologies, and regulatory requirements.
• Effective communication and interpersonal skills, with the ability to collaborate across all levels of the organization.

Apply now!

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Operational Risk Manager The Operational Risk Manager will report to the Head of Enterprise Risk. This role involves overseeing the operational risk management framework and extending to other critical risk classes including Business Continuity, Third-Party, Data, Model, Fraud, and Technology (cyber or information security) risks. The individual will be instrumental in ensuring that these risk areas are managed in compliance with South African Reserve Bank (SARB) regulatory requirements and international best practices. Duties & Responsibilities Develop and implement an operational risk management framework that aligns with SARB regulations and international standards. Work with the Business on its implementation specifically of the various operational risk processes: Maintain an inventory of operational risk events including incidences Development of Key Risk Indicators Facilitating the implementation of the Risk and Control Assessment program across the organisation Ensuring that for all new initiatives/material changes an adhoc change risk assessment is carried out prior to implementation or go-live Oversee the identification, assessment, monitoring, and mitigation of operational risks across all bank operations. Manage the Business Continuity Planning (BCP) process to ensure the bank’s readiness to operate during and after disruptive events. Conduct due diligence and ongoing monitoring of third-party vendors to manage risks associated with outsourcing and third-party engagements. Implement robust data governance and model risk management practices to ensure the accuracy, completeness, and reliability of bank data and modelling processes. Lead the fraud risk management program, including the development of strategies to prevent, detect, and respond to fraudulent activities. Oversee the technology risk management framework, focusing on cyber and information security to protect the bank’s digital assets and information. Collaborate with IT, cybersecurity, and business units to enhance the bank's resilience against technology-related threats. Prepare and present risk reports to the Head of Enterprise Risk, senior management, and relevant committees, providing insights into risk exposures, trends, and mitigation efforts. Conduct training and awareness sessions to promote a risk-aware culture within the bank. Desired Experience & Qualification Bachelor’s degree in Finance, Risk Management, Information Technology, or related field. A Master’s degree or professional certifications (e.g., CISA, CRISC, FRM) is highly desirable. Minimum of 5 years’ experience in operational risk management within the banking or financial services industry, with a comprehensive understanding of the risk classes specified. Proven track record of managing Business Continuity, Third-Party, Data, Model, Fraud, and Technology risks. Deep knowledge of SARB regulations, Basel III, and other relevant international risk management standards. Strong analytical, organizational, and leadership skills, with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and interpersonal skills, capable of working effectively with all levels of the organization and external stakeholders. Package & Remuneration Market related #J-18808-Ljbffr

Closing date: 22 August 2025

Job Family

Information Technology

It Risk

Manage Self: Technical

Job Purpose

To identify, analyse, and mitigate data and system-related risks that could threaten the organisation. This role requires a focus of technical system development expertise and risk management acumen. The incumbent would need to operate effectively in system environments such as SAS Governance Compliance Management where system design enables compliance, governance, and technology risk management. The incumbent will use data and system insights to drive business strategy and performance, data value realisation and ensure data is managed as an organizational asset while balancing against associated risks.

Job Responsibilities

• Work with the appropriate Business, Risk, IT and Information Security teams to ensure processes and systems that hold and/or process data and information are secure and robust.
• Participate in the development and implementation of Data risk policies and procedures related to data management.
• Advise on possible risk issues and mitigate risks timeously by establishing risk-reporting practices across the Data Management Organisation teams which also includes the implementation of remedial actions. Proactively develops the Bank’s ability to identify and manage Data risk exposure.
• Participate in building and maintaining IT and Data governance frameworks and ensuring compliance with the provisions of the applicable legislation and regulations.
• Support the automation of Data risk reporting and analytics through system configuration and scripting
• Defines frameworks and principles to gather and review data risk according to the bank’s risk reporting governance frameworks and ensures that the business processes associated to these principles are embedded into the Systems during the build phase.
• Participate in building a framework that enables the aggregating of all material data Risk across Group Finance that is complete, relevant, accurate, and timeously in order to identify current and emerging risk.
• Seek opportunities to improve processes and systems by identifying and recommending effective ways to operate and adding value to the Data & Storage Ops team.
• Translate operational risk requirements into system specifications and Development tasks within the SAS GCM Environment
• Guide Solution Delivery teams on Data Risk Maturity practices and values.
• Ensure efficiency of Data Operations & Storage controls at a process-level throughout the data life cycle
• Provide feedback to the cluster DMO and other relevant forums with respect to relevant data concerns and findings.
• Ensure the DMO initiatives are in adherence and alignment to Nedbank enterprise data initiatives and strategies.
• Understand the data management principles and architecture and understands the complexities of an integrated digital environment.
• Ability to bridge technical and risk domains, translating requirements effectively.

Technical Experience Required

• Hands-on experience in system development, configuration, or scripting (e.g., SQL, SAS, Python).
• Familiarity with risk systems such as SAS GCM, GRC platforms, or custom-built risk engines.
• Understanding of system integration and data pipelines,
• Exposure to SDLC and change management practices.
• Ability to interpret risk frameworks and embed controls into system design.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Degree/ Advanced Diploma in Information technology / information systems / related field
• Certifications in Data Management or System Development are advantageous

Minimum Experience Level

• 4 - 6 years’ experience in three or more of the following:
• Operating in the Financial services industry
• Operating in IT environment with wide knowledge of the various IT technologies
• Experience in IT risk assessment, management and compliance
• Application and/or application security design
• Data Management and DMBOK Practises
• 2 -3 years working experience in a Project Environment

Professional Bodies supplement

• DAMA SA

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Microsoft Office Product
• Cluster Specific Operational Knowledge
• System Development Life cycle(SDLC)
• IT Risk and security principes
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

Please contact the Nedbank Recruiting Team at

If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank Ltd Reg No 1951/ /06. Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at

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Stay safe online. Now more than ever, it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more.

An operational risk manager position is available within the Santam Claims Solutions: Quality & Knowledge Management (QKM) team, based at our Gauteng Centurion (WestEnd) offices. Reporting to the Head: QKM.

WHAT WILL YOU DO?

The Operational Risk Manager will collaborate closely with the Claims business to embed risk management practices into daily activities. This role involves identifying, monitoring, and mitigating risks within the claims environment, and ensuring the integration of risk management frameworks, policies, tools, and techniques to improve risk controls. The role also aims to foster a strong risk management culture through active discussions and communication.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

Risk Management

• Risk Monitoring and Control Support: Assist the Head: QKM in monitoring the risk profile of Santam Claims Solutions, ensuring key risks are managed effectively, appropriate actions are taken, and controls are in place to mitigate risks.
• Develop and Implement Risk Strategy: Create and execute a proactive risk strategy aligned with Santam’s overall objectives and risk framework.
• Evaluate Risk Exposure: Regularly assess risks in claims management, focusing on fraud, compliance, operational, financial, and reputational risks.
• Risk Assessment and Control Evaluation: Conduct comprehensive risk assessments to evaluate controls within claims processes.
• Design and Implement Mitigation Plans: Identify high-risk areas and develop targeted mitigation strategies.
• Monitor and Escalate KRIs: Track key risk indicators and escalate concerns promptly.
• Foster Risk Culture: Promote risk-aware culture and initiatives within Claims Solutions.
• Collaboration with Key Stakeholders: Work with ERM, Compliance, and Internal Audit teams to ensure consistent risk practices.

Operational Losses

• Identification and Reporting of Losses: Lead reporting of operational losses and near misses.
• Analysis and Root Cause Identification: Analyze losses to identify trends and causes.
• Initiatives to Mitigate Losses: Drive process improvements, technology upgrades, and controls to reduce operational losses.
• Operational Losses Database Management: Maintain the losses database, tracking corrective actions.

Risk Insights and Reporting

• Provide Risk Insights: Offer insights on claims risk trends, root causes, and scenarios.
• Develop Dashboards and Reports: Create reports for leadership on risk exposures and mitigation effectiveness.
• Escalate High-Risk Matters: Escalate significant risks and losses to ERM for organizational action.

QUALIFICATIONS AND EXPERIENCE

• A bachelor's degree in Risk Management, Finance, or related field; postgraduate or professional certification (CRM, PRM, FRM) is advantageous.
• Minimum of 7+ years in Operational Risk Management, preferably in insurance.
• Strong understanding of risk frameworks, regulations, and industry best practices.
• Experience with ERM software (CURA), analytics, and reporting tools.
• Proven stakeholder engagement skills with senior leadership and cross-functional teams.

SKILLS

• Proficiency in MS Excel, Word, PowerPoint
• Strong presentation, facilitation, and communication skills
• Analytical, problem-solving, and data evaluation skills
• Negotiating and influencing abilities
• Strategic thinking

COMPETENCIES ABOUT THE COMPANY

Santam leads the general insurance industry in Southern Africa. We are a diverse, expanding, and transforming company, with operations in South Africa and emerging markets in Africa and Asia. Our success is driven by our passion for clients and delivering Insurance Good and Proper. We prioritize people, recruiting both permanent and temporary staff.

We are committed to transformation and diversity, aiming for an inclusive workforce that reflects societal demographics. We encourage applications from designated groups in line with employment equity goals. Qualified applicants should submit their cover letter, CV, and salary expectations in MS Word format to santam.co.za. Please share this vacancy with qualified individuals.

Our recruitment process Onboarding

Ensure all documents are received for payroll processing.

Advertise

Vacancies are advertised for 3-5 days, depending on skill availability.

Screening and Interviews

Candidates are shortlisted, screened via phone, and invited for competency-based interviews. Further assessments and second interviews may follow.

Final Steps

Successful candidates complete employment checks and onboarding to join our payroll system.

TIPS & TRICKS Preparing for Your Interview

Interviews are a two-way process. Be prepared, stay calm, and showcase your skills. Santam is recognized as a Top Employer 2025 for excellence in people practices, now for the ninth consecutive year.

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Stay safe online. Now more than ever, it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more. An operational risk manager position is available within the Santam Claims Solutions: Quality & Knowledge Management (QKM) team, based at our Gauteng Centurion (West End) offices. Reporting to the Head: QKM. WHAT WILL YOU DO? The Operational Risk Manager will collaborate closely with the Claims business to embed risk management practices into daily activities. This role involves identifying, monitoring, and mitigating risks within the claims environment, and ensuring the integration of risk management frameworks, policies, tools, and techniques to improve risk controls. The role also aims to foster a strong risk management culture through active discussions and communication. WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE? Risk Management Risk Monitoring and Control Support: Assist the Head: QKM in monitoring the risk profile of Santam Claims Solutions, ensuring key risks are managed effectively, appropriate actions are taken, and controls are in place to mitigate risks. Develop and Implement Risk Strategy: Create and execute a proactive risk strategy aligned with Santam’s overall objectives and risk framework. Evaluate Risk Exposure: Regularly assess risks in claims management, focusing on fraud, compliance, operational, financial, and reputational risks. Risk Assessment and Control Evaluation: Conduct comprehensive risk assessments to evaluate controls within claims processes. Design and Implement Mitigation Plans: Identify high-risk areas and develop targeted mitigation strategies. Monitor and Escalate KRIs: Track key risk indicators and escalate concerns promptly. Foster Risk Culture: Promote risk-aware culture and initiatives within Claims Solutions. Collaboration with Key Stakeholders: Work with ERM, Compliance, and Internal Audit teams to ensure consistent risk practices. Operational Losses Identification and Reporting of Losses: Lead reporting of operational losses and near misses. Analysis and Root Cause Identification: Analyze losses to identify trends and causes. Initiatives to Mitigate Losses: Drive process improvements, technology upgrades, and controls to reduce operational losses. Operational Losses Database Management: Maintain the losses database, tracking corrective actions. Risk Insights and Reporting Provide Risk Insights: Offer insights on claims risk trends, root causes, and scenarios. Develop Dashboards and Reports: Create reports for leadership on risk exposures and mitigation effectiveness. Escalate High-Risk Matters: Escalate significant risks and losses to ERM for organizational action. QUALIFICATIONS AND EXPERIENCE A bachelor's degree in Risk Management, Finance, or related field; postgraduate or professional certification (CRM, PRM, FRM) is advantageous. Minimum of 7+ years in Operational Risk Management, preferably in insurance. Strong understanding of risk frameworks, regulations, and industry best practices. Experience with ERM software (CURA), analytics, and reporting tools. Proven stakeholder engagement skills with senior leadership and cross-functional teams. SKILLS Proficiency in MS Excel, Word, Power Point Strong presentation, facilitation, and communication skills Analytical, problem-solving, and data evaluation skills Negotiating and influencing abilities Strategic thinking COMPETENCIES ABOUT THE COMPANY Santam leads the general insurance industry in Southern Africa. We are a diverse, expanding, and transforming company, with operations in South Africa and emerging markets in Africa and Asia. Our success is driven by our passion for clients and delivering Insurance Good and Proper. We prioritize people, recruiting both permanent and temporary staff. We are committed to transformation and diversity, aiming for an inclusive workforce that reflects societal demographics. We encourage applications from designated groups in line with employment equity goals. Qualified applicants should submit their cover letter, CV, and salary expectations in MS Word format to santam.co.za. Please share this vacancy with qualified individuals. Our recruitment process Onboarding Ensure all documents are received for payroll processing. Advertise Vacancies are advertised for 3-5 days, depending on skill availability. Screening and Interviews Candidates are shortlisted, screened via phone, and invited for competency-based interviews. Further assessments and second interviews may follow. Final Steps Successful candidates complete employment checks and onboarding to join our payroll system. TIPS & TRICKS Preparing for Your Interview Interviews are a two-way process. Be prepared, stay calm, and showcase your skills. Santam is recognized as a Top Employer 2025 for excellence in people practices, now for the ninth consecutive year. #J-18808-Ljbffr

Overview

Momentum Centurion, Gauteng, South Africa. Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, Momentum Group Limited enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms, Momentum Group Limited provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The role will be positioned within the risk management function of Momentum Insure. The function’s purpose is to provide subject matter expertise and input on industry best practice risk management frameworks, controls and risk treatment plans, as well as identifying, assessing and monitoring IT and operational risk exposures across the business. This function also ensures that Momentum Insure’s IT and operational risk assurance needs are identified by applying a risk-based criterion that is used to develop control audits.

Requirements Experience and Qualifications

• A relevant degree in Computer Science, Information Technology, Internal Audit, Risk Management or equivalent at NQF level 7.
• At least 3-5 years’ experience in an IT, information security risk or an operational risk role (or a combination of these) within the financial services industry.

Duties & Responsibilities

• Assist in the implementation of policies and frameworks, and compliance standards for IT and operational risk management, including the consideration of the necessary risk appetite statements and key risk indicators, ensuring that IT and operational risk management techniques and tools incorporate innovative technological solutions.
• Perform and monitor IT and operational risk assessments, which encompasses identifying, assessing, measuring, prioritizing and reporting of risks that may impact the business.
• Assist in developing an annual risk-based audit plan (RBAP) for Momentum Insure to provide assurance on key IT and operational risks and business activities.
• Testing and tracking of management actions to remediate and close IT and operational risk related audit findings & issue log testing.
• Ensure relevant and timeous reporting on risk assurance reviews and findings.
• Administration of the Risk and Control Self-Assessment (RCSA), key risk indicator (KRI) monitoring and validation, and providing assistance to the IT and Operational Risk Manager in the execution and monitoring of other operational risk tools.
• Provide assistance to the IT and Operational Risk Manager with the implementation of technologies and platforms to promote IT and operational risk process efficiencies.
• Perform root cause analysis and identify thematic IT and operational risk exposure across the business.
• Analyse IT and operational risk information to perform trend analysis and correlate this with industry experience, where possible.
• Engage with senior stakeholders to promote timely and accurate information/updates to assurance and risk processes, ensuring that the role remains acutely aware of any key IT and operational process changes to enhance risk oversight. Develop remedial plans with IT and operational risk owners to manage these risks to desired levels on an ongoing basis.
• Provide input on IT and operational risk quarterly reporting, in terms of risk exposure and associated mitigating plans.
• Ensure quarterly SANS Top 20 is submitted to Momentum Group IT Security.
• Ensure that regular (at least quarterly) Logical User Access Management assessments are completed.
• Provide support to the Business Continuity Officer and IT and Operational Risk Manager during the annual disaster recovery testing process, where deemed appropriate.
• Provide IT and Operational risk input into the Third-Party risk management process, including reviewing of Third-Party risk assessments and questionnaires.

Competencies Skills and behavioural competencies

• Written and verbal communication skills
• Presentation skills
• Influential and assertive, displaying self-confidence
• Negotiation skills
• Relationship management
• Analytical skills and attentive to detail
• Planning and organising skills
• Upholding standards

Knowledge

• Requires knowledge of information technology risk issues, techniques and implications across a wide variety of existing information technology platforms.
• Understanding of IT and operational risk management practices within the financial services industry.
• Requires knowledge of the relevant regulatory, legislative, governance, risk and compliance landscapes would be beneficial to the role
• Understanding of Enterprise Risk Management (ERM) and Own Risk and Solvency Assessment (ORSA) practices and philosophies would also be beneficial to the role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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