97 Operational Excellence jobs in South Africa

The role is to drive continuous improvement within the operations to drive better efficiencies, quality and or cost reduction. It is a key part of achieving operational excellence, an approach that aims to make an organization's processes more efficient. The individual will work collaboratively with all key stakeholders to deliver against project deadlines.

Job Responsibilities:

• Implementing the operational methodologies in line with business strategic objectives and standard operating models.
• Delivering effective implementation approaches to land and embed the required continuous improvement change initiatives.
• End to end ownership of the delivery and embedding of methodology within the operation as set out by the leadership team.
• Identifying best practice initiatives to create and deliver a full roll out plan to drive consistency and embedding of these across client portfolios, where relevant.
• Reviewing processes and practices to identify continuous improvement opportunities.
• Creating and owning the governance models and frameworks to support the embedding of key methodologies.
• Managing and operating within the individual commercial agreements for each client/campaign.
• Managing relationships with stakeholders where appropriate to ensure consistency and business commercial targets are optimized.
• Designing, owning, and delivering continuous improvements methodologies content and processes.
• Producing status reports for key projects and benefits delivered.
• Working with client’s personnel to ensure alignment of content and key messages.
• Regular interaction/communication with senior stakeholders, directors, project sponsors, Global team members, and Client personnel.

Job Requirements:

• Matric
• Relevant tertiary qualification (Advantageous)
• BPO industry experience is essential

Skills Required:

• Min 2 years’ experience working in a project implementation/delivery role within a contact center operation or,
• Min 2 years’ Operational Leadership experience within a contact center operation with tangible examples of driving continuous improvement.
• Demonstrable experience of senior stakeholder management.
• Demonstrable experience of delivering tasks with multiple deadlines.
• Experience of delivering initiatives/projects within a call center environment.
• Ability to deliver agreed programs of work and embed the core principles within agreed timeframes.
• People management skills – both in managing a team, and the management of stakeholders at all levels of the organisation.
• Strong team player with the ability to motivate and inspire others.
• Ability to deliver to high quality under time pressure.
• Great organisation and attention to detail.
• Experience in a project manager/delivery role with supporting qualifications (Prince2, Six Sigma or Agile) (Preferable).

Core Behaviour:

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Wij zoeken een gedreven collega om ons team te versterken.

Werkzaamheden:

Als Operational Excellence/Process engineer, ben je verantwoordelijk voor beheer van projecten in kader van Kaizen/Lean, implementatie van process monitoring systemen en het beheer van de master data

· Je initieert, organiseert en beheert master data (part creation, bill of materials en routing)

· Je brengt processen en optimalisaties in kaart en voert tijdsstudies uit om mogelijkheden tot verbetering te analyseren. Je definieert en ondersteunt process monitoring systemen.

· Je modereert workshops om potentiële verbeteringen te identificeren, als onderdeel van de transformatie-initiatieven.

· Je initieert en leidt verbeterprojecten rond o.a. productiviteit, energieverbetering, planning en onderhoud.

· Je beheert optimalisatie- en implementatieprojecten van a tot z. Je superviseert en coördineert de betrokken projectteamleden en integreert hun technisch advies. Je controleert de resultaten, borgt deze en treft, indien nodig verdere maatregelen.

· Je ondersteunt productie door het maken van werkinstructies, documenteren van machineparameters,…

· Je implementeert best practices op de werkvloer en zorgt voor het juiste draagvlak

· Je stimuleert de cultuur van continue verbetering door middel van implementatie van six-sigma/lean methodologieën

· Je modereert en realiseert kennisoverdracht door middel van training op de vloer en organisatie van workshops

Je bent houder van een Bachelor of Master diploma in electro-mechanica en hebt 3 tot 5 jaar ervaring in een engineering functie.

Je beschikt over een matuur veiligheidsbewustzijn;

Je hebt goede inzichten in Lean/Six Sigma en hebt ervaring in het leiden van projecten.

Je bent in staat om vlot een analyse te maken en van daaruit gepaste oplossingen te voorzien.

Je bent zelfstandig, een plantrekker en je bent pragmatisch ingesteld.

Je bent accuraat en hebt de nodige kennis van master data en process monitoring systemen. Kennis van Odoo is een pluspunt.

Je bent een teamplayer die goed kan overleggen en samenwerken met collega’s en stakeholders en kan collega’s stimuleren om de deadlines in je projecten te respecteren en afspraken na te komen.

Je kan je vlot uitdrukken (mondeling en schriftelijk) in het Nederlands en het Engels

Om in aanmerking te komen voor deze job is het van cruciaal belang dat je kennis hebt van de volgende talen

Nederlands; Vlaams

Schrijven C2 Beheersing

Spreken C2 Beheersing

Lezen C1 Effectieve operationele vaardigheid

Schrijven C1 Effectieve operationele vaardigheid

Spreken C1 Effectieve operationele vaardigheid

minimaal vereist Onderwijs

Operaties

Voltijds

Arbeidsovereenkomst voor onbepaalde tijd

Locatie

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Ik erken dat ik de Kandidaat Gegevensbeschermingsmededeling van Eurofilters heb gelezen en ik ga ermee akkoord dat mijn gegevens evenals mijn sollicitatiedossier worden verwerkt en opgeslagen volgens de voorwaarden en duur bepaald door Eurofilters.

GRADUATE INTERNSHIP PROGRAMME

CIPC (a member of the dtic ) is committed to youth skills development by providing graduates with opportunities to gain work experience to complement their studies. Applicants are invited for an Internship Programme that would run for a period of 24 months. Interns will be placed in our Sunnyside Office (Pretoria).

WHAT IS INTERNSHIP

As contemplated by Cabinet in December 2002, Internship is a public service graduate work experience programme targeting unemployed graduates. It gives students workplace experience or an opportunity to practice the work skills that they have studied and will practice in the future.

Beneficiaries of the Internship programme:

• Unemployed South African graduates from higher education institutions who have completed their degrees/diplomas.
• Unemployed graduates who have not been exposed to any work experience.
• Unemployed graduates who have never participated in the Internship programme.
• Applicants must be between ages of 18 to 35 years old.

REMUNERATION

Interns are offered R stipend per month

Successful applicants will be expected to sign a Graduate Internship Programme Agreement.

NB: Please ensure you have uploaded and attached an updated CV and academic transcript of your relevant qualification when you submit your application.

OTHER INFORMATION

Qualifications and SA citizenship checks will be conducted on the successful candidate. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representation in accordance with the approved employment equity plan.

Feedback will only be given to shortlisted candidates.

CIPC reserves the right not to fill an advertised position.

For further details regarding this position please click the link:   or visit the CIPC website at   

 Should you experience any difficulty in applying please contact the CIPC Recruitment Office at ;7075; 7197

Closing date: 17 September 2025

Diploma/Degree in Industrial Engineering / Operations Management / Quality Management

We are hiring a Continuous Improvement Lead to drive transformation and operational excellence across our Global Business Services (GBS).

Key Responsibilities

Develop and implement CI strategy across Global Business Services (GBS)

Lead end-to-end CI deployment aligned with customer experience and transformation goals

Build and manage CI roadmaps and sustainment plans

Coach and support CI teams; provide subject matter expertise in Lean Six Sigma and Change Management

Drive CI maturity and embed a culture of continuous improvement across the organisation

Track and report performance improvements targeting 5% year-on-year efficiency gains

Ensure governance compliance and alignment with audit and regulatory requirements

Keep up-to-date with CI best practices and evolve internal CI models accordingly

Skills

Strong leadership and stakeholder engagement skills

Advanced knowledge of Lean Six Sigma and continuous improvement tools

Excellent coaching and mentoring ability

Effective communicator with strong interpersonal and conflict resolution skills

High change orientation and ability to challenge existing processes constructively

Strategic thinker with strong analytical commercial and problem-solving skills

Experience working in fast-paced matrixed environments

Qualifications

Bachelors degree (NQF 7 or equivalent)

Accredited or on path to become an Advanced Lean Practitioner or Six Sigma Black Belt

Minimum 5 years of experience in a CI leadership role

Proven experience leading CI initiatives and coaching teams

Background in GBS or shared services (preferred)

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full-time

Experience : years

Vacancy : 1

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Date Posted: 08/25/2025
Req ID: 44872
Faculty/Division: VP - University Operations
Department: OREP Financial Strategy & Services Dept
Campus : St. George (Downtown Toronto)

Description:

The Operations and Real Estate Partnerships (OREP) Division is the largest shared service division at the University of Toronto, serving three campuses. OREP manages key portfolios such as Information Technology Services, Facilities and Services, University Planning Design & Construction, and Spaces & Experiences. We aim to provide efficient services that support the University's mission.

The Director of Continuous Improvement is responsible for developing and leading the strategic planning and overall management of process improvement, data analytics, and technology solution development functions, in alignment with organizational objectives. The role drives initiatives that enhance operational efficiency through the optimization of business processes, effective use of data, and implementation of integrated technology solutions, and carries out these responsibilities in a cost-effective manner to ensure timely delivery within approved budgets. The Director will work collaboratively with other directors and managers across the organization to foster a culture of continuous improvement and innovation.

Responsibilities include:

• Oversee all aspects of financial operations of the CI Team, including process improvement (PI), data analytics and technology development.
• Develop and communicate the vision, strategy, and objectives for continuous improvement, data analytics, and technology development initiatives
• Develop and implement change management strategies to facilitate adoption of process improvements and technology solutions.
• Provide guidance and support to teams and stakeholders during periods of change and transition.
• Promote a culture of continuous improvement and innovation within the organization, encouraging teams to embrace change and seek opportunities for improvement.
• Identify and mitigate risks associated with improvement projects, data analytics processes, and technology implementations.
• Develop and monitor the Hub’s service commitments to operational departments, ensuring alignment with business needs and performance objectives.
• Develop and implement a data management strategy based on the strategic priorities of OREP senior leadership, and ensure divisional level policies aligning with institutional policies and directions, and in compliance with financial data governance, security, and regulatory standards.
• Lead process improvement initiatives to streamline operations, enhance efficiency, and reduce costs. Oversee process improvement projects from inception to completion, ensuring alignment with organizational goals and objectives.

Essential Qualifications:

Education:

• A University degree in Finance, Accounting, Business Administration, Information Technology, or a related discipline, or an equivalent combination of education and experience.
• Professional accounting designation, MBA or Project Management Professional designation and/or Lean Six Sigma certification required.

Experience:

• Minimum of 10 years’ related experience, with at least five (5) years’ managerial experience overseeing process improvement, data analytics, and technology solution development within a finance context.
• In-depth knowledge of technology development, process optimization, and data analytics principles, preferably gained in a large organization.
• Demonstrated experience in managing teams and driving initiatives that enhance operational efficiency through the optimization of business processes and effective use of data and technology.
• Proven track record of implementing integrated technology solutions and driving continuous improvement.

Skills:

• Strong strategic thinking and data-driven decision-making abilities.
• Superior analytical, communication, and interpersonal skills.
• Strong leadership skills, including the ability to manage organizational change and foster a culture of continuous improvement.
• High level of integrity and results-orientation.
• Ability to build and maintain effective relationships with senior administrators and stakeholders across the organization.

Other:

• Demonstrated ability to manage and direct activities of a busy and deadline-driven team.
• Excellent analytical skills and ability to drive innovation, seeing the big picture and long-term implications of proposed changes.
• Excellent communication (verbal and written) and interpersonal skills, including the ability to bring diplomacy to difficult situations and clearly communicate complex information to non-technical individuals at all levels.
• Excellent attention to detail and ability to work well with others

Closing Date: 09/15/2025,11:59PM ET
Employee Group: Salaried
Appointment Type : Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 5 -- Hiring Zone: $120,499 - $40,583 -- Broadband Salary Range: 120,499 - 200,831
Job Category: Finance/Budget/Planning/Audit

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please .

Responsibilities

• Ensure SG EHS Management system is correctly implemented driving the safety culture of the business.
• Ensure all WCM related work is preceded by the required standard of risk assessment.
• Assess plant employees WCM capability and ensure alignment to the delivery of the WCM objectives.
• Ensure the WCM programme is closing the gaps to ensure the delivery of the required level of Customer Service.
• Deliver the Plant annual improvement plan using defined WCM methodologies ensuring the target of 3% total cost reduction is achieved.
• Manage the WCM cost in line with the annual budget.
• Define the plant WCM Budget (1 year).
• Define the plant WCM Long Range Plan (3 year).
• Develop the WCM Route Map and ensure it is adhered to (5 year).
• Audit the WCM programme according to the set protocol to ensure that the WCM methods have been applied correctly.
• Facilitate and lead the Cost Deployment/Focussed Improvement Pillars.
• Ensure WCM and other projects are completed as per the annual plan.

The ideal candidate must have a Bachelor of Engineering or Science Degree in the following areas: Electrical/Mechanical/ Chemical or Industrial. Must have previously been a World Class Manufacturing Instructor, with at least 8 years’ experience in a Production or Process discipline in a continuous process manufacturing environment. Candidate must have three years’ experience in working with continuous improvement programmes like: World Class Manufacturing, Lean Manufacturing, Six Sigma, Process Control. This role calls for a person with the ability to coach and develop others, the ideal candidate will deliver through influencing others. Good communication skills and Interpersonal skills.

The purpose of the role would be to deliver and drive the world class manufacturing programme to the required standard, rigour and pace in order to meet plant objectives. The ideal candidate will be required to coach and develop others, must have good communication skills as well as the ability to audit according to the set protocol to ensure the WCM methods have been applied correctly.

We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices.

Job Reference: SOA00491

Continuous Improvement Analyst

Are you passionate about driving efficiency, optimizing processes, and delivering real business value? We're looking for a Continuous Improvement Analyst to join our dynamic team and make a tangible impact on customer experience and operational excellence.

About the Role

As a Continuous Improvement Analyst, you'll play a key role in investigating, analyzing, and enhancing our business and operational processes. You'll help identify areas for improvement, implement data-driven solutions, and collaborate with cross-functional teams to improve customer service, reduce costs, and drive sustainable growth.

Key Responsibilities

• Support and drive process improvement initiatives with data-driven insights.
• Document and implement new or updated business processes and measure compliance.
• Conduct root cause analysis and provide innovative solutions to enhance customer satisfaction.
• Define business requirements and assist in the development of functional and non-functional specs.
• Facilitate and manage project activities, including risk assessments and reporting.
• Build and maintain strong stakeholder relationships both internally and externally.

What You Bring

• Minimum 2 years in a business analysis or continuous improvement role.
• Strong understanding of call centre operations and relevant metrics.
• Knowledge of Lean Six Sigma (White/Yellow Belt) methodologies.
• Skilled in business process mapping, data analysis, and process redesign.
• Excellent communication, facilitation, and collaboration skills.
• Ability to adapt, innovate, and work independently in a fast-paced environment.

Why Join Us?

Be part of a collaborative and innovative team.

Work closely with leadership and stakeholders across departments.

Make a meaningful impact on customer experience and business performance.

Grow your career with opportunities for learning and development.