117 Operational Excellence jobs in South Africa

Permanent

Roodepoort

Overview
We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

• The Trainer is responsible for developing and delivering training programs to ensure that warehouse and transport division staff are fully competent in business processes, operational procedures, and role-specific practical applications.
• This role ensures staff members meet required competency standards through assessment, coaching, and ongoing development interventions.

Key Responsibilities

Training & Development

• Develop, implement, and facilitate training programs for warehouse and transport division employees.
• Ensure training materials are aligned with company policies, industry standards, and regulatory requirements.
• Provide hands-on, practical training tailored to each role within the warehouse and transport functions.
• Conduct refresher training sessions periodically to maintain high operational standards.

Competency Assessment

• Assess employee competence through observation, practical assessments, and structured evaluations.
• Identify skills gaps and recommend appropriate training interventions.
• Ensure compliance with competency-based training frameworks and regulatory requirements.

Practical Training & Coaching

• Deliver on-the-job training and coaching to employees to improve their practical execution of tasks.
• Use real-world scenarios and simulations to reinforce learning.
• Support employees in mastering standard operating procedures (SOPs) and best practices.

Compliance & Safety Training

• Conduct training on safety, health, environment, risk, and quality (SHERQ) standards.
• Ensure all employees understand and comply with safety protocols in the warehouse and transport environment.
• Assist in developing and maintaining a safety-conscious workforce.

Training Evaluation & Reporting

• Monitor training effectiveness through feedback, performance tracking, and reporting.
• Maintain training records, attendance logs, and assessment reports.
• Provide recommendations for continuous improvement in training content and delivery.

Collaboration & Stakeholder Engagement

• Work closely with HR, Operations, and SHERQ teams to align training with business needs.
• Engage with supervisors and managers to understand role-specific challenges and tailor training accordingly.
• Assist in developing a learning culture within the organization.

Compliance & Safety Training

• Ensure all employees complete legally required training (e.g., SHERQ compliance, equipment handling).
• Decide when refresher training is necessary for safety-critical roles.

Continuous Improvement & Process Enhancement

• Identify gaps in current training programs and decide on updates or new learning initiatives.
• Recommend process improvements to leadership based on training observations and employee feedback.

Key Relationships

Internal Customer Relationships

• Warehouse & Transport Employees – Primary trainees who rely on the Trainer for skills development, coaching, and competency assessments.
• Supervisors & Line Managers – Collaborate with them to identify training needs, track employee progress, and ensure training aligns with operational goals.
• HR & Learning & Development Teams – Work closely with HR/L&D to align training programs with company policies, compliance requirements, and employee development plans.
• SHERQ Team – Ensure that training aligns with health, safety, environmental, and quality compliance standards.
• Operations Leadership – Provide insights into workforce readiness and training impact on operational efficiency.

External Customer Relationships

• Regulatory & Compliance Bodies – Engage with external accreditation bodies or regulatory agencies to ensure training meets industry and legal standards.
• Training Vendors & Partners – Liaise with external trainers, consultants, and learning material providers for specialized training interventions.
• Technology & Equipment Suppliers – Coordinate with vendors who provide training on new warehouse or transport technology and equipment.

Qualifications And Experience
Qualifications, Skills and Experience Required for the Job

• Relevant qualification in Training & Development, Human Resources, Logistics, or a related field.
• Accredited facilitator, assessor, and/or moderator qualification (advantageous).

Skills

• Strong facilitation and coaching skills.
• Excellent verbal and written communication skills.
• Ability to assess skills and provide constructive feedback.
• Knowledge of adult learning principles and instructional design.
• Strong problem-solving skills and adaptability.
• Attention to detail and process-oriented mindset.
• Proficiency in Microsoft Office Suite and Cornerstone Learning Management Systems (LMS) (advantageous).
• Ability to engage and motivate learners across different skill levels.

Competencies
Technical Competencies

• Training & Facilitation Skills – Ability to deliver engaging and effective training sessions to diverse learners.
• Competency Assessment & Evaluation – Skilled in assessing employees' practical abilities and ensuring they meet required standards.
• Process Knowledge – Strong understanding of warehouse and transport operations, including SOPs and compliance requirements.
• Adult Learning Principles – Knowledge of how adults learn and the ability to design training accordingly.
• Safety & Compliance Understanding – Knowledge of SHERQ standards and ability to train employees on safety and compliance practices.

Behavioral Competencies

• Communication Skills – Ability to clearly explain concepts, procedures, and expectations to employees at all levels.
• Coaching & Mentoring – Capability to guide employees in skill development, problem-solving, and role proficiency.
• Problem-Solving & Critical Thinking – Ability to identify training gaps and implement practical solutions.
• Interpersonal Skills – Builds strong relationships with trainees, supervisors, and leadership teams.
• Adaptability & Resilience – Ability to adjust training methods based on audience, learning pace, or operational changes.

Leadership Standards

• Leading Without Authority – Influence employees and managers to prioritize learning and development.
• Accountability & Ownership – Takes responsibility for training quality, effectiveness, and employee development.
• Collaboration & Stakeholder Engagement – Works closely with Operations, HR, and SHERQ teams to align training with business needs.
• Continuous Improvement Mindset – Seeks ways to enhance training content, delivery, and effectiveness.
• Decision-Making & Judgement – Makes informed decisions regarding employee competency, training needs, and compliance requirements.

We look forward to hearing from you

Wij zoeken een gedreven collega om ons team te versterken.

Werkzaamheden:

Als Operational Excellence/Process engineer, ben je verantwoordelijk voor beheer van projecten in kader van Kaizen/Lean, implementatie van process monitoring systemen en het beheer van de master data

· Je initieert, organiseert en beheert master data (part creation, bill of materials en routing)

· Je brengt processen en optimalisaties in kaart en voert tijdsstudies uit om mogelijkheden tot verbetering te analyseren. Je definieert en ondersteunt process monitoring systemen.

· Je modereert workshops om potentiële verbeteringen te identificeren, als onderdeel van de transformatie-initiatieven.

· Je initieert en leidt verbeterprojecten rond o.a. productiviteit, energieverbetering, planning en onderhoud.

· Je beheert optimalisatie- en implementatieprojecten van a tot z. Je superviseert en coördineert de betrokken projectteamleden en integreert hun technisch advies. Je controleert de resultaten, borgt deze en treft, indien nodig verdere maatregelen.

· Je ondersteunt productie door het maken van werkinstructies, documenteren van machineparameters,…

· Je implementeert best practices op de werkvloer en zorgt voor het juiste draagvlak

· Je stimuleert de cultuur van continue verbetering door middel van implementatie van six-sigma/lean methodologieën

· Je modereert en realiseert kennisoverdracht door middel van training op de vloer en organisatie van workshops

Je bent houder van een Bachelor of Master diploma in electro-mechanica en hebt 3 tot 5 jaar ervaring in een engineering functie.

Je beschikt over een matuur veiligheidsbewustzijn;

Je hebt goede inzichten in Lean/Six Sigma en hebt ervaring in het leiden van projecten.

Je bent in staat om vlot een analyse te maken en van daaruit gepaste oplossingen te voorzien.

Je bent zelfstandig, een plantrekker en je bent pragmatisch ingesteld.

Je bent accuraat en hebt de nodige kennis van master data en process monitoring systemen. Kennis van Odoo is een pluspunt.

Je bent een teamplayer die goed kan overleggen en samenwerken met collega’s en stakeholders en kan collega’s stimuleren om de deadlines in je projecten te respecteren en afspraken na te komen.

Je kan je vlot uitdrukken (mondeling en schriftelijk) in het Nederlands en het Engels

Om in aanmerking te komen voor deze job is het van cruciaal belang dat je kennis hebt van de volgende talen

Nederlands; Vlaams

Schrijven C2 Beheersing

Spreken C2 Beheersing

Lezen C1 Effectieve operationele vaardigheid

Schrijven C1 Effectieve operationele vaardigheid

Spreken C1 Effectieve operationele vaardigheid

minimaal vereist Onderwijs

Operaties

Voltijds

Arbeidsovereenkomst voor onbepaalde tijd

Locatie

Verberg jobomschrijving

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Sleep uw bestand naar dit gebied of druk op de knop hieronder

Ik erken dat ik de Kandidaat Gegevensbeschermingsmededeling van Eurofilters heb gelezen en ik ga ermee akkoord dat mijn gegevens evenals mijn sollicitatiedossier worden verwerkt en opgeslagen volgens de voorwaarden en duur bepaald door Eurofilters.

The role is to drive continuous improvement within the operations to drive better efficiencies, quality and or cost reduction. It is a key part of achieving operational excellence, an approach that aims to make an organization's processes more efficient. The individual will work collaboratively with all key stakeholders to deliver against project deadlines.

Job Responsibilities:

• Implementing the operational methodologies in line with business strategic objectives and standard operating models.
• Delivering effective implementation approaches to land and embed the required continuous improvement change initiatives.
• End to end ownership of the delivery and embedding of methodology within the operation as set out by the leadership team.
• Identifying best practice initiatives to create and deliver a full roll out plan to drive consistency and embedding of these across client portfolios, where relevant.
• Reviewing processes and practices to identify continuous improvement opportunities.
• Creating and owning the governance models and frameworks to support the embedding of key methodologies.
• Managing and operating within the individual commercial agreements for each client/campaign.
• Managing relationships with stakeholders where appropriate to ensure consistency and business commercial targets are optimized.
• Designing, owning, and delivering continuous improvements methodologies content and processes.
• Producing status reports for key projects and benefits delivered.
• Working with client’s personnel to ensure alignment of content and key messages.
• Regular interaction/communication with senior stakeholders, directors, project sponsors, Global team members, and Client personnel.

Job Requirements:

• Matric
• Relevant tertiary qualification (Advantageous)
• BPO industry experience is essential

Skills Required:

• Min 2 years’ experience working in a project implementation/delivery role within a contact center operation or,
• Min 2 years’ Operational Leadership experience within a contact center operation with tangible examples of driving continuous improvement.
• Demonstrable experience of senior stakeholder management.
• Demonstrable experience of delivering tasks with multiple deadlines.
• Experience of delivering initiatives/projects within a call center environment.
• Ability to deliver agreed programs of work and embed the core principles within agreed timeframes.
• People management skills – both in managing a team, and the management of stakeholders at all levels of the organisation.
• Strong team player with the ability to motivate and inspire others.
• Ability to deliver to high quality under time pressure.
• Great organisation and attention to detail.
• Experience in a project manager/delivery role with supporting qualifications (Prince2, Six Sigma or Agile) (Preferable).

Core Behaviour:

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Required outputs: Functional

• Lead and manage projects aimed at improving operational processes and systems.
• Coordinate resources, manage timelines, and ensure that projects are completed on schedule and within budget.
• Implement change management strategies to facilitate smooth transitions and adoption of new processes.
• Analyse existing production processes to identify inefficiencies or areas for improvement.
• Implement methodologies such as Lean, Six Sigma, or Total Quality Management to streamline operations and reduce waste.
• Lead workshops and brainstorming sessions to gather insights and ideas for process improvements from team members and stakeholders.
• Track and evaluate the impact of implemented improvements on operational performance and adjust as necessary.
• Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop and implement strategies to streamline processes, enhance productivity, and reduce costs.
• Compare current processes against industry best practices and benchmarks to identify optimization opportunities.
• Redesign processes to eliminate waste, reduce cycle times, and enhance efficiency.
• Identify and implement automation tools and technologies to optimize repetitive tasks and workflows.
• Develop and implement operational excellence management systems, processes, techniques & tools for customer and outbound logistics operations, in accordance with industry best practices and regulatory requirements.
• Ongoing innovation and improvement of processes to meet customer needs and business tactic.
• Develop and execute a strategic plan for achieving operational excellence across the organization.
• Establish and maintain a framework for operational excellence that includes standards, methodologies, and tools.
• Work with various departments to align operational excellence initiatives with business objectives and ensure effective implementation.
• Allocate resources effectively to support process improvement and operational excellence initiatives.
• Conduct regular audits and assessments to identify areas for improvement and ensure compliance with quality standards.
• Provides management reports for strategic decision making.
• Evaluate adherence to regulatory requirements, industry standards, and organizational policies.
• Prepare and present audit reports with findings, recommendations, and action plans to senior management.
• Analyse data and identify trends to develop and implement corrective and preventive actions.

• Develop and maintain process control systems to ensure consistency and reliability in production.

• Develop and implement process control mechanisms to monitor and maintain process performance.

• Define and track control metrics to ensure processes remain within desired parameters.
• Identify and resolve issues or deviations in process performance through root cause analysis and corrective actions.
• Implement systems for ongoing monitoring and control of process variables and performance.
• Ensure that production processes comply with industry standards, regulations, and safety requirements.
• Conduct regular reviews and update internal standards and procedures to reflect changes in regulations and best practices.
• Provide training to employees on compliance requirements and standards to ensure awareness and adherence.
• Prepare for external audits and inspections by ensuring all documentation and processes are in compliance.

• Bachelor's degree in engineering, Industrial Management, Operations Management, or a related field
• Six Sigma or Lean certification.
• Simulation modelling
• Advanced Data Analytics & Modelling- (advantageous)
• Minimum of 5-7 years of experience in operations.
• Proven track-record of analysing, designing, implementing, maintaining, and improving Total Quality Management, Industrial Engineering and Operational Excellence, tools, processes and systems.
• Proven track-record in simulation software such as Simio, Anylogic, Fidelis or similar.
• In depth experience of managing multi-dimensional programmes, deadlines, and large budgets.
• Engagement with diverse, external international stakeholders in managing legislative risk.
• Experience in working across a broad spectrum of industries – from white collar to unionised environments.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

We are seeking a highly experienced and results-oriented Operational and Process Excellence Lead to join the affiliate leadership team of our Diagnostics Affiliate in Johannesburg. This strategic role will be pivotal in shaping, implementing, and sustaining a culture of operational excellence within the organization. By leveraging industry best practices, continuous improvement methodologies, and your ability to lead diverse teams, you will drive transformation across business-critical processes to deliver significant business value.

You will work closely with cross-functional stakeholders within the affiliate, regional teams, and global functions, ensuring alignment with the organization's broader strategic objectives. This role holds direct responsibility for a team of professionals whose aim is to deliver process improvements, enhance operational efficiencies, and support large-scale change initiatives.

Key Challenges

Strategic Leadership

• Serve as a critical member of the affiliate leadership team, providing strategic direction on operational and process excellence initiatives.

• Develop and implement an affiliate-wide operational excellence roadmap aligned with the organization's overall business strategy and goals.

• Actively contribute to affiliate strategy discussions by integrating process excellence with organizational objectives.

Operational Excellence & Continuous Improvement

• Lead the design, execution, and governance of affiliate-wide process improvement programs to optimize efficiency, performance, and customer satisfaction.

• Design and implement frameworks, tools, and metrics to monitor and evaluate operational performance.

• Oversee deployment of Lean & Agile or other relevant methodologies to drive continuous improvement.

• Partner with functional and regional leaders to analyze, re-engineer, and optimize key workflows and business processes.

• Drive the adoption of digital tools and technologies to enhance operational agility and performance.

Change Management & Leadership Development

• Be a change ambassador within the affiliate, championing operational excellence and fostering an innovation-driven mindset.

• Establish coaching and training programs to build capabilities in process excellence across all levels of the organization.

• Drive cross-functional alignment to ensure successful adoption of new processes, systems, and tools.

Team Leadership

• Lead, mentor, and develop the Operational and Process Excellence team to deliver high-impact initiatives.

• Foster a collaborative and innovative team culture to enhance individual and collective performance.

• Allocate resources effectively to support strategic projects, ensuring alignment with business priorities.

Performance Management & Reporting

• Develop and maintain key performance indicators (KPIs) to measure success of process improvement initiatives and operational efficiency goals.

• Provide regular reports and data-driven insights to the affiliate leadership team to guide decision-making.

• Act as the key point of contact with regional/global operational excellence forums and input into global best practices.

BBBEE

• Develop sustainable and fit for purpose BBBEE strategy for the organization

• Synchronize and monitor all functions responsible for being compliant with BBBEE

• Provide regular reports and data-driven insights to the affiliate leadership team to guide decision-making.

• Implementation of agreed programs

Who you are as our ideal candidate

• You hold a Bachelor’s degree in Business, Finance, Operations Management, or a related field (Master’s degree preferred).

• You have 10+ years of relevant experience in process excellence, operations, or a related field, with at least 5 years in a strategic leadership role.

• Proven track record of implementing operational excellence frameworks in highly matrixed organizations.

• Strong experience with Lean, Agile and other continuous improvement methodologies.

• Hands-on experience leading large-scale process transformation initiatives.

• Strong experience in BBBEE Management controls and implementation is an asset

• Skills & Competencies -

• Exceptional leadership skills with the ability to influence cross-functional teams and stakeholders at all levels.

• Strong problem-solving and analytical skills, with the ability to derive insights from complex data.

• Excellent communication, presentation, and interpersonal skills to engage stakeholders and inspire teams.

• Deep understanding of digital transformation trends and their implications for operational excellence.

• Capable of thriving in a fast-paced, high-change, and collaborative business environment.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We are seeking a highly experienced and results-oriented Operational and Process Excellence Lead to join the affiliate leadership team of our Diagnostics Affiliate in Johannesburg. This strategic role will be pivotal in shaping, implementing, and sustaining a culture of operational excellence within the organization. By leveraging industry best practices, continuous improvement methodologies, and your ability to lead diverse teams, you will drive transformation across business-critical processes to deliver significant business value.

You will work closely with cross-functional stakeholders within the affiliate, regional teams, and global functions, ensuring alignment with the organization's broader strategic objectives. This role holds direct responsibility for a team of professionals whose aim is to deliver process improvements, enhance operational efficiencies, and support large-scale change initiatives.

Key Challenges
Strategic Leadership

• Serve as a critical member of the affiliate leadership team, providing strategic direction on operational and process excellence initiatives
• Develop and implement an affiliate-wide operational excellence roadmap aligned with the organization's overall business strategy and goals
• Actively contribute to affiliate strategy discussions by integrating process excellence with organizational objectives

Operational Excellence & Continuous Improvement

• Lead the design, execution, and governance of affiliate-wide process improvement programs to optimize efficiency, performance, and customer satisfaction
• Design and implement frameworks, tools, and metrics to monitor and evaluate operational performance
• Oversee deployment of Lean & Agile or other relevant methodologies to drive continuous improvement
• Partner with functional and regional leaders to analyze, re-engineer, and optimize key workflows and business processes
• Drive the adoption of digital tools and technologies to enhance operational agility and performance

Change Management & Leadership Development

• Be a change ambassador within the affiliate, championing operational excellence and fostering an innovation-driven mindset
• Establish coaching and training programs to build capabilities in process excellence across all levels of the organization
• Drive cross-functional alignment to ensure successful adoption of new processes, systems, and tools

Team Leadership

• Lead, mentor, and develop the Operational and Process Excellence team to deliver high-impact initiatives
• Foster a collaborative and innovative team culture to enhance individual and collective performance
• Allocate resources effectively to support strategic projects, ensuring alignment with business priorities

Performance Management & Reporting

• Develop and maintain key performance indicators (KPIs) to measure success of process improvement initiatives and operational efficiency goals
• Provide regular reports and data-driven insights to the affiliate leadership team to guide decision-making
• Act as the key point of contact with regional/global operational excellence forums and input into global best practices

BBBEE

• Develop sustainable and fit for purpose BBBEE strategy for the organization
• Synchronize and monitor all functions responsible for being compliant with BBBEE
• Provide regular reports and data-driven insights to the affiliate leadership team to guide decision-making
• Implementation of agreed programs

Who You Are As Our Ideal Candidate

• You hold a Bachelor's degree in Business, Finance, Operations Management, or a related field (Master's degree preferred)
• You have 10+ years of relevant experience in process excellence, operations, or a related field, with at least 5 years in a strategic leadership role
• Proven track record of implementing operational excellence frameworks in highly matrixed organizations
• Strong experience with Lean, Agile and other continuous improvement methodologies
• Hands-on experience leading large-scale process transformation initiatives
• Strong experience in BBBEE Management controls and implementation is an asset
• Skills & Competencies -
• Exceptional leadership skills with the ability to influence cross-functional teams and stakeholders at all levels
• Strong problem-solving and analytical skills, with the ability to derive insights from complex data
• Excellent communication, presentation, and interpersonal skills to engage stakeholders and inspire teams
• Deep understanding of digital transformation trends and their implications for operational excellence
• Capable of thriving in a fast-paced, high-change, and collaborative business environment

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.