61 Operational Excellence jobs in South Africa

Financial & Operational Excellence Manager

Company : Service Parts Logistics (SPL)

What we do : We're a 35-year-old family-run IT parts distribution business, specializing in warranties and SLA-driven services for OEMs such as Apple, HP, Toshiba, and many tier-1 IT distributors and resellers.

Our culture : We are entrepreneurial, nimble, and focused on leading the industry globally through innovation and continuous improvement.

About the role : We seek a dynamic individual with strong financial expertise and a builder's mindset to enhance our financial and operational processes, digitize workflows, and support broader business improvements. This role involves managing finance functions such as bookkeeping, VAT, intercompany accounts, bank reconciliations, payroll, debtors, and creditors, as well as collaborating with leadership to refine processes beyond finance.

Reporting line : The FD, who handles high-level financial strategy and month-end management accounts.

1. Oversee finance operations with a focus on strategic improvement, not day-to-day details.
2. Streamline finance processes, implement better tools, and lead efficiency projects.
3. Provide leadership that inspires change and fosters a positive team environment.
4. Collaborate with senior management to turn ideas into actionable initiatives.
5. Challenge existing practices constructively and promote innovation, including embracing AI technologies.
6. Lead and develop teams, especially in environments resistant to change.

• Experience in finance leadership roles (Finance Manager, Financial Controller, or equivalent).
• Hands-on experience in business operations, preferably with a background in logistics, distribution, or IT parts (not essential but a plus).
• Strong process improvement skills and ability to influence teams.
• Comfortable with technology and AI innovations.
• Proven leadership skills, especially in fast-paced, startup-like environments.
• Personality traits include humor, credibility, resilience, adaptability, and a pragmatic approach to problem-solving.
• Excellent communication skills, capable of handling difficult conversations with tact.

• Autonomy to lead and improve processes.
• Opportunities for growth beyond finance into broader business strategy.
• A collaborative team environment that values honesty and problem-solving.
• Competitive salary (negotiable).

Employment type : Full-time

Industry : IT Services and IT Consulting

This job is active and accepting applications.

Wij zoeken een gedreven collega om ons team te versterken.

Werkzaamheden:

Als Operational Excellence/Process engineer, ben je verantwoordelijk voor beheer van projecten in kader van Kaizen/Lean, implementatie van process monitoring systemen en het beheer van de master data

· Je initieert, organiseert en beheert master data (part creation, bill of materials en routing)

· Je brengt processen en optimalisaties in kaart en voert tijdsstudies uit om mogelijkheden tot verbetering te analyseren. Je definieert en ondersteunt process monitoring systemen.

· Je modereert workshops om potentiële verbeteringen te identificeren, als onderdeel van de transformatie-initiatieven.

· Je initieert en leidt verbeterprojecten rond o.a. productiviteit, energieverbetering, planning en onderhoud.

· Je beheert optimalisatie- en implementatieprojecten van a tot z. Je superviseert en coördineert de betrokken projectteamleden en integreert hun technisch advies. Je controleert de resultaten, borgt deze en treft, indien nodig verdere maatregelen.

· Je ondersteunt productie door het maken van werkinstructies, documenteren van machineparameters,…

· Je implementeert best practices op de werkvloer en zorgt voor het juiste draagvlak

· Je stimuleert de cultuur van continue verbetering door middel van implementatie van six-sigma/lean methodologieën

· Je modereert en realiseert kennisoverdracht door middel van training op de vloer en organisatie van workshops

Je bent houder van een Bachelor of Master diploma in electro-mechanica en hebt 3 tot 5 jaar ervaring in een engineering functie.

Je beschikt over een matuur veiligheidsbewustzijn;

Je hebt goede inzichten in Lean/Six Sigma en hebt ervaring in het leiden van projecten.

Je bent in staat om vlot een analyse te maken en van daaruit gepaste oplossingen te voorzien.

Je bent zelfstandig, een plantrekker en je bent pragmatisch ingesteld.

Je bent accuraat en hebt de nodige kennis van master data en process monitoring systemen. Kennis van Odoo is een pluspunt.

Je bent een teamplayer die goed kan overleggen en samenwerken met collega’s en stakeholders en kan collega’s stimuleren om de deadlines in je projecten te respecteren en afspraken na te komen.

Je kan je vlot uitdrukken (mondeling en schriftelijk) in het Nederlands en het Engels

Om in aanmerking te komen voor deze job is het van cruciaal belang dat je kennis hebt van de volgende talen

Nederlands; Vlaams

Schrijven C2 Beheersing

Spreken C2 Beheersing

Lezen C1 Effectieve operationele vaardigheid

Schrijven C1 Effectieve operationele vaardigheid

Spreken C1 Effectieve operationele vaardigheid

minimaal vereist Onderwijs

Operaties

Voltijds

Arbeidsovereenkomst voor onbepaalde tijd

Locatie

Verberg jobomschrijving

Selecteer een optie om te solliciteren

Manueel invoeren

Naam *

Voornaam*

Achternaam*

Sleep uw bestand naar dit gebied of druk op de knop hieronder

Ik erken dat ik de Kandidaat Gegevensbeschermingsmededeling van Eurofilters heb gelezen en ik ga ermee akkoord dat mijn gegevens evenals mijn sollicitatiedossier worden verwerkt en opgeslagen volgens de voorwaarden en duur bepaald door Eurofilters.

The role is to drive continuous improvement within the operations to drive better efficiencies, quality and or cost reduction. It is a key part of achieving operational excellence, an approach that aims to make an organization's processes more efficient. The individual will work collaboratively with all key stakeholders to deliver against project deadlines.

Job Responsibilities:

• Implementing the operational methodologies in line with business strategic objectives and standard operating models.
• Delivering effective implementation approaches to land and embed the required continuous improvement change initiatives.
• End to end ownership of the delivery and embedding of methodology within the operation as set out by the leadership team.
• Identifying best practice initiatives to create and deliver a full roll out plan to drive consistency and embedding of these across client portfolios, where relevant.
• Reviewing processes and practices to identify continuous improvement opportunities.
• Creating and owning the governance models and frameworks to support the embedding of key methodologies.
• Managing and operating within the individual commercial agreements for each client/campaign.
• Managing relationships with stakeholders where appropriate to ensure consistency and business commercial targets are optimized.
• Designing, owning, and delivering continuous improvements methodologies content and processes.
• Producing status reports for key projects and benefits delivered.
• Working with client’s personnel to ensure alignment of content and key messages.
• Regular interaction/communication with senior stakeholders, directors, project sponsors, Global team members, and Client personnel.

Job Requirements:

• Matric
• Relevant tertiary qualification (Advantageous)
• BPO industry experience is essential

Skills Required:

• Min 2 years’ experience working in a project implementation/delivery role within a contact center operation or,
• Min 2 years’ Operational Leadership experience within a contact center operation with tangible examples of driving continuous improvement.
• Demonstrable experience of senior stakeholder management.
• Demonstrable experience of delivering tasks with multiple deadlines.
• Experience of delivering initiatives/projects within a call center environment.
• Ability to deliver agreed programs of work and embed the core principles within agreed timeframes.
• People management skills – both in managing a team, and the management of stakeholders at all levels of the organisation.
• Strong team player with the ability to motivate and inspire others.
• Ability to deliver to high quality under time pressure.
• Great organisation and attention to detail.
• Experience in a project manager/delivery role with supporting qualifications (Prince2, Six Sigma or Agile) (Preferable).

Core Behaviour:

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Wij zoeken een gedreven collega om ons team te versterken.

Werkzaamheden:

Als Operational Excellence/Process engineer, ben je verantwoordelijk voor beheer van projecten in kader van Kaizen/Lean, implementatie van process monitoring systemen en het beheer van de master data

· Je initieert, organiseert en beheert master data (part creation, bill of materials en routing)

· Je brengt processen en optimalisaties in kaart en voert tijdsstudies uit om mogelijkheden tot verbetering te analyseren. Je definieert en ondersteunt process monitoring systemen.

· Je modereert workshops om potentiële verbeteringen te identificeren, als onderdeel van de transformatie-initiatieven.

· Je initieert en leidt verbeterprojecten rond o.a. productiviteit, energieverbetering, planning en onderhoud.

· Je beheert optimalisatie- en implementatieprojecten van a tot z. Je superviseert en coördineert de betrokken projectteamleden en integreert hun technisch advies. Je controleert de resultaten, borgt deze en treft, indien nodig verdere maatregelen.

· Je ondersteunt productie door het maken van werkinstructies, documenteren van machineparameters,…

· Je implementeert best practices op de werkvloer en zorgt voor het juiste draagvlak

· Je stimuleert de cultuur van continue verbetering door middel van implementatie van six-sigma/lean methodologieën

· Je modereert en realiseert kennisoverdracht door middel van training op de vloer en organisatie van workshops

Je bent houder van een Bachelor of Master diploma in electro-mechanica en hebt 3 tot 5 jaar ervaring in een engineering functie.

Je beschikt over een matuur veiligheidsbewustzijn;

Je hebt goede inzichten in Lean/Six Sigma en hebt ervaring in het leiden van projecten.

Je bent in staat om vlot een analyse te maken en van daaruit gepaste oplossingen te voorzien.

Je bent zelfstandig, een plantrekker en je bent pragmatisch ingesteld.

Je bent accuraat en hebt de nodige kennis van master data en process monitoring systemen. Kennis van Odoo is een pluspunt.

Je bent een teamplayer die goed kan overleggen en samenwerken met collega’s en stakeholders en kan collega’s stimuleren om de deadlines in je projecten te respecteren en afspraken na te komen.

Je kan je vlot uitdrukken (mondeling en schriftelijk) in het Nederlands en het Engels

Om in aanmerking te komen voor deze job is het van cruciaal belang dat je kennis hebt van de volgende talen

Nederlands; Vlaams

Schrijven C2 Beheersing

Spreken C2 Beheersing

Lezen C1 Effectieve operationele vaardigheid

Schrijven C1 Effectieve operationele vaardigheid

Spreken C1 Effectieve operationele vaardigheid

minimaal vereist Onderwijs

Operaties

Voltijds

Arbeidsovereenkomst voor onbepaalde tijd

Locatie

Verberg jobomschrijving

Selecteer een optie om te solliciteren

Manueel invoeren

Naam *

Voornaam*

Achternaam*

Sleep uw bestand naar dit gebied of druk op de knop hieronder

Ik erken dat ik de Kandidaat Gegevensbeschermingsmededeling van Eurofilters heb gelezen en ik ga ermee akkoord dat mijn gegevens evenals mijn sollicitatiedossier worden verwerkt en opgeslagen volgens de voorwaarden en duur bepaald door Eurofilters.

A vacancy has arisen with a major law firm in their Business Operations Department across the Human Resources (HR) and Marketing & Business Development (MBD) teams for a Business Operations Administrator.

Responsibilities:

1. Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities.
2. Manage events in terms of successfully planning and implementing client-facing and internal events as needed.
3. Manage stock levels of marketing promotional items and replenish when the need arises.
4. Assist with the coordination of client gifts.
5. Ad-hoc assistance in supporting the national Marketing team with administrative deliverables pertaining to the Western Cape Offices.
6. Ad-hoc assistance in preparing, printing, and delivery of tenders and pitches.
7. Assist with data steward related tasks on InterAction including data capturing, maintaining accurate client information, and continuous monitoring of data hygiene.
8. Create and deploy events related invitations utilizing an emailing system and manage this process from inception to reporting.
9. Work closely with members of the MBD team to ensure deadlines are met and stakeholders are assisted as needed with high-quality output.

Requirements:

1. A degree/diploma in Marketing/Communications/Events Management.
2. 2-4 years experience in a similar role.
3. Some experience in an HR or administrative role.
4. Excellent command over the English language.
5. Excellent planning and time management skills.
6. Ability to engage with senior management to ensure effective coordination and implementation of the Western Cape HR and MBD.
7. Demonstrable ability to multi-task and adhere to deadlines.
8. Need to travel monthly to Stellenbosch office.

Please note only shortlisted candidates will be contacted.

Annually

Reference: CPT006910-ST-1

A vacancy has arisen in the Business Operations Department across the Human Resources and Marketing & Business Development teams

CAPE TOWN CBD

R 250 000 - R 340 000 P/A CTC NEGOTIABLE DEPENDING ON EXPERIENCE

• A degree/diploma in Marketing/Communications/Events Management
• 2-4 Years' experience in a similar role
• Some experience in an HR or administrative role
• The candidate will be responsible for a HR Portfolio comprising:
• Professional Staff documentation administration
• Graduate Administration
• Recruitment Administration
• Training & Development Administration
• HR Project Administration and general admin
• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
• Manage events in terms of successfully planning and implementing client facing and internal events as needed
• Manage stock levels of marketing promotional items and replenish when the need arises
• Assist with the coordination of client gifts
• Ad-hoc assistance in supporting the national Marketing team with administrative deliverables
• Ad-hoc assistance in preparing, printing and delivery of tenders and pitches
• Assist with data steward related tasks on InterAction including data capturing, maintaining accurate client information and continuous monitoring of data hygiene
• Create and deploy events related invitations utilising an emailing system and manage this process from inception to reporting
• Work closely with members of the MBD team to ensure deadlines are met and stakeholders are assisted as needed with high-quality output
• Excellent command over the English language
• Excellent planning and time management skills
• Ability to engage with senior management to ensure effective coordination and implementation of the Western Cape HR and MBD needs
• Demonstrable ability to multi-task and adhere to deadlines
• Please note that this position is 100% office based - must be able to travel monthly to the client's Stellenbosch office

CTC includes: Medical Aid, Provident fund, Life cover, Disability cover, Funeral benefit.

Join to apply for the Advanced Business Operations Leader role at Diebold Nixdorf2 days ago Be among the first 25 applicantsJoin to apply for the Advanced Business Operations Leader role at Diebold NixdorfDirect message the job poster from Diebold NixdorfTech Recruiter | Senior Talent Acquisition Partner | EMEA at DieboldJob DescriptionExpect more.

Connect more.

Be more at Diebold Nixdorf.

Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.

Join us in connecting people to commerce in this vital, rewarding role.The Advanced Business Operations Leader plays a critical role in supporting and working with the regional Head of Services Middle East & Africa, alongside working closely with the Finance and Services Operations team as well as other functions.

This role focuses on delivering insightful financial and operational analysis, providing data-driven recommendations, and optimizing business performance.

The role will be responsible for reporting on key business metrics, managing P&L performance, tracking, identifying and driving opportunities for cost savings and efficiency improvements across the region.

The role includes supporting the implementation of the LEAN methodology and tools to improve business processes and help us change to a culture of continuous improvement.

Initially as an individual contributor, the role is part of the wider Business Operations and Lean community within Diebold Nixdorf and as a result will connect and influence across multiple countries, roles and functions.ResponsibilitiesOperational & Financial ReportingDevelop and maintain comprehensive reports on operational performance, with a focus on financial metrics such as P&L, gross margin, and operating expenses.Prepare weekly, (Bowler) monthly, quarterly, and annual reports for senior leadership to inform decision-making and strategy development.Ensure that all reports / bowlers are accurate, timely, and aligned with business needs.Data Analysis & InsightsCollect, analyze, and interpret operational data to identify trends, issues, and opportunities for improvement.Provide actionable insights to the business, highlighting areas for cost savings, operational efficiency, and revenue growth.P&L Performance MonitoringTrack and analyze Profit & Loss performance across the business, identifying areas of variance and suggesting corrective actions.Collaborate with finance and department heads to ensure alignment between financial targets and operational performance.Cost Management & EfficiencyIdentify areas for cost savings within the business, particularly around operational expenses.Monitor the implementation of cost-saving measures and evaluate their impact on gross margins and overall profitability.Work closely with cross-functional teams to develop and implement process improvements that drive operational efficiency.Support for Decision-MakingProvide financial data and analysis to support key decisions made by the Area Service Delivery and other senior leaders.Assist in the preparation of business cases and financial models to support new initiatives, projects, or investments.Cross-Functional CollaborationWork closely with key stakeholders across the business, including finance, operations, human resources, and sales, to ensure that business strategies and operations are aligned.Support the development of dashboards and reporting tools that provide visibility into operational performance for senior leadership.Risk and Compliance MonitoringIdentify and report on potential financial and operational risks, ensuring that these risks are mitigated and managed appropriately.Ensure compliance with internal policies and procedures, as well as external regulations that affect business operations.Process ImprovementContinuously seek opportunities to streamline reporting processes and improve the quality of data analysis.Support the implementation of new systems or tools that improve the efficiency of operations and reporting.Support the implementation of Lean within Services MEA as being part of the Lean community and the shift to a culture of continuous improvement.QualificationsKey CompetenciesAnalytical Thinking : Strong analytical skills, with the ability to process complex data and provide clear insights.Financial Acumen : Solid understanding of financial metrics, particularly P&L, gross margin, and cost management.Attention to Detail : High level of accuracy in data analysis and report preparation.Problem-Solving : Ability to identify problems and recommend solutions based on data-driven insightsmunication : Excellent communication skills, both verbal and written, with the ability to present complex data in a clear and concise manner.Collaboration : Proven ability to work effectively across teams and manage stakeholder relationships.Maintaining positive working relationships with diverse groups of business stakeholders.Meaningfully contribution to strategic planning and priority setting.Coach and mentor team members in a matrix organization.QualificationsMinimum of 5-7 years of relevant experience as a business operations practitioner or equivalent combination of education and experience.Excellent analytical, computer and problem-solving skillsExcellent understanding of key services related metrics, financial & non-financialProficiency in data analysis tools such as Excel, Power BI.Ability to understand processes and awareness about service operationsBasic knowledge of LEANMust be a team player and understand motivating and leading a team without direct supervisory responsibilitySelf-motivated to implement goals with minimal supervisionStrong communication skills including verbal, presentation, and interpersonalAbility to multi-taskHands-on orientationExcellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Excellent business English skills (written and spoken)Preferred Qualifications5+ years industry experience in a similar roleDirect experience of solutions similar to the DN portfolio (SW, Products, Service)Preference will be given to candidates from designated groups as per our company's Employment Equity plan and in accordance with the Employment Equity Act.About UsWhy should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,+ teammates of diverse talents and expertise in more than countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.

Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.To all recruitment agencies : Diebold Nixdorf does not accept agency resumes.

Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location.

Diebold Nixdorf is not responsible for any fees related to unsolicited resumes

• We are a global Company operating in multiple Locations and Entities.

As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer.

A List of our operating entities can be found here - levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Information Technology, and SalesIndustriesIT Services and IT Consulting, Financial Services, and Computer Hardware ManufacturingReferrals increase your chances of interviewing at Diebold Nixdorf by 2xGet notified about new Business Operations Specialist jobs in City of Johannesburg, Gauteng, South Africa.City of Johannesburg, Gauteng, South Africa 1 week agoJohannesburg, Gauteng, South Africa 1 month agoMidrand, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 1 week agoRandburg, Gauteng, South Africa 5 days agoBusiness and Commercial banking (BCB) Operations Graduate ProgrammeJohannesburg, Gauteng, South Africa 10 hours agoJohannesburg, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 4 hours agoPersonal & Private Banking (PPB) Credit Operations Graduate ProgrammeJohannesburg, Gauteng, South Africa 1 week agoJohannesburg, Gauteng, South Africa 3 days agoJohannesburg, Gauteng, South Africa 6 days agoStandard Bank CIB Operations Graduate ProgrammeJohannesburg, Gauteng, South Africa 2 hours agoJohannesburg, Gauteng, South Africa 2 hours agoJohannesburg, Gauteng, South Africa 2 days agoPersonal and Private Banking (PPB) Process Engineer Graduate ProgrammeSandton, Gauteng, South Africa 3 days agoInsights & Visualization Engineer (Ops) - South AfricaJohannesburg, Gauteng, South Africa 12 hours agoSandton, Gauteng, South Africa 1 month agoBusiness Support Specialist, Business Intelligence, HealthcareSandton, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 6 days agoJohannesburg, Gauteng, South Africa 2 days agoJohannesburg, Gauteng, South Africa 1 day agoJohannesburg, Gauteng, South Africa 2 months agoJohannesburg, Gauteng, South Africa 1 week agoMidrand, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 1 day agoBusiness Intelligence Analyst III (BI Analyst III)Sandton, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 3 days agoProperty Operational Services SupervisorJohannesburg, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 3 days agoWe're unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

1. Attending to assigned queries in a timely manner.
2. Meeting the set standards and adhering to the SLA’s.
3. Liaising with resolver teams to ensure resolution of customer queries.
4. Adhering to company set customer standards.
5. Communicating adequately with both internal and external stakeholders.

Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project administration.
Ticket management.
Proactive and driven.

Join to apply for the Advanced Business Operations Leader role at Diebold Nixdorf

2 days ago Be among the first 25 applicants

Join to apply for the Advanced Business Operations Leader role at Diebold Nixdorf

Direct message the job poster from Diebold Nixdorf

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

The Advanced Business Operations Leader plays a critical role in supporting and working with the regional Head of Services Middle East & Africa, alongside working closely with the Finance and Services Operations team as well as other functions. This role focuses on delivering insightful financial and operational analysis, providing data-driven recommendations, and optimizing business performance. The role will be responsible for reporting on key business metrics, managing P&L performance, tracking, identifying and driving opportunities for cost savings and efficiency improvements across the region. The role includes supporting the implementation of the LEAN methodology and tools to improve business processes and help us change to a culture of continuous improvement. Initially as an individual contributor, the role is part of the wider Business Operations and Lean community within Diebold Nixdorf and as a result will connect and influence across multiple countries, roles and functions.

Responsibilities


Operational & Financial Reporting

• Develop and maintain comprehensive reports on operational performance, with a focus on financial metrics such as P&L, gross margin, and operating expenses.
• Prepare weekly, (Bowler) monthly, quarterly, and annual reports for senior leadership to inform decision-making and strategy development.
• Ensure that all reports/bowlers are accurate, timely, and aligned with business needs.
  
  
  

• Collect, analyze, and interpret operational data to identify trends, issues, and opportunities for improvement.
• Provide actionable insights to the business, highlighting areas for cost savings, operational efficiency, and revenue growth.
  
  
  

• Track and analyze Profit & Loss performance across the business, identifying areas of variance and suggesting corrective actions.
• Collaborate with finance and department heads to ensure alignment between financial targets and operational performance.
  
  
  

• Identify areas for cost savings within the business, particularly around operational expenses.
• Monitor the implementation of cost-saving measures and evaluate their impact on gross margins and overall profitability.
• Work closely with cross-functional teams to develop and implement process improvements that drive operational efficiency.
  
  
  

• Provide financial data and analysis to support key decisions made by the Area Service Delivery and other senior leaders.
• Assist in the preparation of business cases and financial models to support new initiatives, projects, or investments.
  
  
  

• Work closely with key stakeholders across the business, including finance, operations, human resources, and sales, to ensure that business strategies and operations are aligned.
• Support the development of dashboards and reporting tools that provide visibility into operational performance for senior leadership.
  
  
  

• Identify and report on potential financial and operational risks, ensuring that these risks are mitigated and managed appropriately.
• Ensure compliance with internal policies and procedures, as well as external regulations that affect business operations.
  
  
  

• Continuously seek opportunities to streamline reporting processes and improve the quality of data analysis.
• Support the implementation of new systems or tools that improve the efficiency of operations and reporting.
• Support the implementation of Lean within Services MEA as being part of the Lean community and the shift to a culture of continuous improvement.
  
  
  

• Analytical Thinking: Strong analytical skills, with the ability to process complex data and provide clear insights.
• Financial Acumen: Solid understanding of financial metrics, particularly P&L, gross margin, and cost management.
• Attention to Detail: High level of accuracy in data analysis and report preparation.
• Problem-Solving: Ability to identify problems and recommend solutions based on data-driven insights.
• Communication: Excellent communication skills, both verbal and written, with the ability to present complex data in a clear and concise manner.
• Collaboration: Proven ability to work effectively across teams and manage stakeholder relationships.
• Maintaining positive working relationships with diverse groups of business stakeholders.
• Meaningfully contribution to strategic planning and priority setting.
• Coach and mentor team members in a matrix organization.
  
  
  

• Minimum of 5-7 years of relevant experience as a business operations practitioner or equivalent combination of education and experience.
• Excellent analytical, computer and problem-solving skills
• Excellent understanding of key services related metrics, financial & non-financial
• Proficiency in data analysis tools such as Excel, Power BI.
• Ability to understand processes and awareness about service operations
• Basic knowledge of LEAN
• Must be a team player and understand motivating and leading a team without direct supervisory responsibility
• Self-motivated to implement goals with minimal supervision
• Strong communication skills including verbal, presentation, and interpersonal
• Ability to multi-task
• Hands-on orientation
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent business English skills (written and spoken)
  
  
  

• 5+ years industry experience in a similar role
• Direct experience of solutions similar to the DN portfolio (SW, Products, Service)
  
  
  

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Consulting, Information Technology, and Sales
• Industries IT Services and IT Consulting, Financial Services, and Computer Hardware Manufacturing

Referrals increase your chances of interviewing at Diebold Nixdorf by 2x

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