63 Operational Excellence jobs in South Africa

Job Description

The role is to drive continuous improvement within the operations to drive better efficiencies, quality and or cost reduction. It is a key part of achieving operational excellence, an approach that aims to make an organization's processes more efficient. The individual will work collaboratively with all key stakeholders to deliver against project deadlines.

Job Responsibilities:

• Implementing the operational methodologies in line with business strategic objectives and standard operating models.
• Delivering effective implementation approaches to land and embed the required continuous improvement change initiatives.
• End to end ownership of the delivery and embedding of methodology within the operation as set out by the leadership team.
• Identifying best practice initiatives to create and deliver a full roll out plan to drive consistency and embedding of these across client portfolios, where relevant.
• Reviewing processes and practices to identify continuous improvement opportunities.
• Creating and owning the governance models and frameworks to support the embedding of key methodologies.
• Managing and operating within the individual commercial agreements for each client/campaign.
• Managing relationships with stakeholders where appropriate to ensure consistency and business commercial targets are optimized.
• Designing, owning, and delivering continuous improvements methodologies content and processes.
• Producing status reports for key projects and benefits delivered.
• Working with client’s personnel to ensure alignment of content and key messages.
• Regular interaction/communication with senior stakeholders, directors, project sponsors, Global team members, and Client personnel.

Job Requirements:

• Matric
• Relevant tertiary qualification (Advantageous)
• BPO industry experience is essential

Skills Required:

• Min 2 years’ experience working in a project implementation/delivery role within a contact center operation or,
• Min 2 years’ Operational Leadership experience within a contact center operation with tangible examples of driving continuous improvement.
• Demonstrable experience of senior stakeholder management.
• Demonstrable experience of delivering tasks with multiple deadlines.
• Experience of delivering initiatives/projects within a call center environment.
• Ability to deliver agreed programs of work and embed the core principles within agreed timeframes.
• People management skills – both in managing a team, and the management of stakeholders at all levels of the organisation.
• Strong team player with the ability to motivate and inspire others.
• Ability to deliver to high quality under time pressure.
• Great organisation and attention to detail.
• Experience in a project manager/delivery role with supporting qualifications (Prince2, Six Sigma or Agile) (Preferable).

Core Behaviour:

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

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Wij zoeken een gedreven collega om ons team te versterken.

Werkzaamheden:

Als Operational Excellence/Process engineer, ben je verantwoordelijk voor beheer van projecten in kader van Kaizen/Lean, implementatie van process monitoring systemen en het beheer van de master data

· Je initieert, organiseert en beheert master data (part creation, bill of materials en routing)

· Je brengt processen en optimalisaties in kaart en voert tijdsstudies uit om mogelijkheden tot verbetering te analyseren. Je definieert en ondersteunt process monitoring systemen.

· Je modereert workshops om potentiële verbeteringen te identificeren, als onderdeel van de transformatie-initiatieven.

· Je initieert en leidt verbeterprojecten rond o.a. productiviteit, energieverbetering, planning en onderhoud.

· Je beheert optimalisatie- en implementatieprojecten van a tot z. Je superviseert en coördineert de betrokken projectteamleden en integreert hun technisch advies. Je controleert de resultaten, borgt deze en treft, indien nodig verdere maatregelen.

· Je ondersteunt productie door het maken van werkinstructies, documenteren van machineparameters,…

· Je implementeert best practices op de werkvloer en zorgt voor het juiste draagvlak

· Je stimuleert de cultuur van continue verbetering door middel van implementatie van six-sigma/lean methodologieën

· Je modereert en realiseert kennisoverdracht door middel van training op de vloer en organisatie van workshops

Je bent houder van een Bachelor of Master diploma in electro-mechanica en hebt 3 tot 5 jaar ervaring in een engineering functie.

Je beschikt over een matuur veiligheidsbewustzijn;

Je hebt goede inzichten in Lean/Six Sigma en hebt ervaring in het leiden van projecten.

Je bent in staat om vlot een analyse te maken en van daaruit gepaste oplossingen te voorzien.

Je bent zelfstandig, een plantrekker en je bent pragmatisch ingesteld.

Je bent accuraat en hebt de nodige kennis van master data en process monitoring systemen. Kennis van Odoo is een pluspunt.

Je bent een teamplayer die goed kan overleggen en samenwerken met collega’s en stakeholders en kan collega’s stimuleren om de deadlines in je projecten te respecteren en afspraken na te komen.

Je kan je vlot uitdrukken (mondeling en schriftelijk) in het Nederlands en het Engels

Om in aanmerking te komen voor deze job is het van cruciaal belang dat je kennis hebt van de volgende talen

Nederlands; Vlaams

Schrijven C2 Beheersing

Spreken C2 Beheersing

Lezen C1 Effectieve operationele vaardigheid

Schrijven C1 Effectieve operationele vaardigheid

Spreken C1 Effectieve operationele vaardigheid

minimaal vereist Onderwijs

Operaties

Voltijds

Arbeidsovereenkomst voor onbepaalde tijd

Locatie

Verberg jobomschrijving

Selecteer een optie om te solliciteren

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Voornaam*

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Sleep uw bestand naar dit gebied of druk op de knop hieronder

Ik erken dat ik de Kandidaat Gegevensbeschermingsmededeling van Eurofilters heb gelezen en ik ga ermee akkoord dat mijn gegevens evenals mijn sollicitatiedossier worden verwerkt en opgeslagen volgens de voorwaarden en duur bepaald door Eurofilters.

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Who we are

Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.

We’re the payments provider for over 200,000 self-employed, and process over US$3 billion annually.

We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.

Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.

We’re growing fast. With growth comes compelling challenges. If you’re an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you’re likely to thrive at Yoco.

We don’t stop pushing. We break things to rebuild. We challenge ourselves and each other. We’re constantly evolving - and we’re doing it fast.

Grow With Us.

About the Customer Operations Team

Our Customer Operations Group sits at the heart of our merchant experience, orchestrating seamless end-to-end service across multiple touch points. This dynamic team manages everything from day-to-day customer support and technical troubleshooting to the complexities of logistics, supply chain management, and KYC verification processes. Working as an integrated unit, they ensure our merchants receive responsive support, timely device deliveries, and smooth onboarding while maintaining compliance with regulatory requirements.

The group serves as a strategic partner across the organisation, collaborating closely with Product teams to surface merchant insights and drive product improvements, partnering with Revenue teams to support merchant growth and retention, and working alongside Engineering to optimise technical solutions. By maintaining these strong cross-functional relationships, Customer Operations not only resolves immediate merchant needs but also contributes to long-term business success through data-driven insights and continuous feedback loops.

About the role

As an Operational Excellence Specialist, you will support continuous improvement and process design efforts across Customer Operations. You’ll identify inefficiencies, design and implement scalable processes, and contribute to cross-functional projects that improve process clarity, customer experience, and team performance. This role goes beyond analysis and recommendations—you’ll take ownership of implementing improvements and developing end-to-end processes for products and services, helping us scale with simplicity, speed, and impact.

What you will be doing

• Lead or contribute to process improvement initiatives—from quick wins to scalable fixes—by identifying inefficiencies, co-designing solutions, and coordinating implementation efforts. Take ownership of improvements within Customer Operations, and contribute as a cross-functional partner on broader initiatives to enhance customer experience and operational effectiveness.

• Assist in the design and implementation of end-to-end operational processes for new products, services, and GTM initiatives, ensuring smooth adoption and readiness across Customer Operations.

• Map and document current workflows, handovers, and SOPs. Maintain essential, and handover non-essential, process visuals, RACI charts, and procedural templates, ensuring clarity and accessibility for all teams.

• Lead or co-facilitate retrospectives and workshops that drive insight into root causes of operational challenges and unlock systemic improvements.

• Track the impact of implemented changes on key metrics (e.g. AHT, FCR, CSAT where applicable) and help close the loop through feedback, data, and follow-up adjustments to ensure sustained adoption and effectiveness.

• Contribute to building team playbooks, service blueprints, and operational standards, ensuring consistent best practices and shared knowledge across Customer Operations.

About you

Qualifications:

• Bachelor’s degree or equivalent in Engineering / Accounting / Data & Analytics, Business, Operations, or a related field is preferred

• Lean or CI certification is a plus

Experience:

• 4 years of experience as a Customer Experience Specialist, Quality Assurance (QA), internal support, process management, or an enablement role, preferably in a fast-paced environment (e.g. FinTech, e-commerce, or tech platforms).

• Demonstrated experience in gathering feedback, supporting workshops, and contributing to continuous improvement practices.

• Exposure to Lean or CI methodologies (formal or informal).

Skills:

• Strong curiosity and a natural process-oriented thinking approach, with an eye for detail and efficiency.

• Clear and concise communication skills, comfortable articulating ideas and working collaboratively across diverse teams.

• Ability to support problem-solving through data collection and analysis.

• Proactive and collaborative mindset; comfortable surfacing issues and proposing solutions.

• Familiarity with operational tools such as Notion, Miro, Asana, and Jira is beneficial.

• Data driven experience and decision making

Attributes:

• Customer-Centric: A genuine passion for improving the customer experience and understanding how processes impact customer outcomes.

• Adaptable & Proactive: Eager to learn, comfortable navigating ambiguity, and capable of taking initiative to identify and support improvements.

• Collaborative Team Player: Thrives in a dynamic environment, working effectively with cross-functional teams to achieve shared goals.

The people we’re looking for

We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.

Building solutions for a more equal society is a daunting task - and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve - and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.

So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.

You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.

At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.

If this sounds like your kind of challenge, apply below and come grow with us.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.

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Job Title

SAP HCM Performance Management Consultant

Department

Human Resources / IT Systems Integration

Location

Pretoria, South Africa

️ Employment Type

6-month extended Contract

Role Overview

As a SAP HCM Performance Management Consultant, you will play a pivotal role in transforming performance and talent processes through SAP HCM. You’ll lead the configuration, deployment, and optimization of SAP Performance Management modules to enhance employee development, align organizational goals, and drive measurable business outcomes.

️ Key Responsibilities

• Collaborate with HR and business leaders to define and align performance management strategies within SAP HCM.
• Configure and customize SAP HCM Performance Management modules to meet organizational needs.
• Lead workshops to gather business requirements and translate them into system functionality.
• Develop system documentation, training materials, and user guides to support successful adoption.
• Ensure data integrity and compliance through testing, validation, and audit support.
• Partner with change management teams to promote user engagement and process sustainability.
• Provide post-implementation support, performance analytics, and continuous improvement recommendations.

Required Skills & Qualifications

• Strong functional knowledge of SAP HCM, especially the Performance Management module.
• 5+ years of experience in SAP HCM consulting or HRIS implementation projects.
• Familiarity with the SAP ECC6 environment
• Proven track record in HR process optimization and stakeholder collaboration.
• Analytical mindset and proficiency in building performance metrics and feedback loops.
• Excellent communication and documentation skills, including presenting to executive audiences.
• Bachelor’s degree in HR, Information Systems, or related field. Advanced degrees preferred.

Preferred Attributes

• Strategic thinker with a people-first approach.
• Experience in organizational change management and digital transformation.
• Ability to navigate complex environments with empathy and clarity.
• Certification in SAP HCM is compulsory.

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Job Title

SAP HCM Performance Management Consultant

Department

Human Resources / IT Systems Integration

Location

Pretoria, South Africa

️ Employment Type

6-month extended Contract

Role Overview

As a SAP HCM Performance Management Consultant, you will play a pivotal role in transforming performance and talent processes through SAP HCM. You’ll lead the configuration, deployment, and optimization of SAP Performance Management modules to enhance employee development, align organizational goals, and drive measurable business outcomes.

️ Key Responsibilities

• Collaborate with HR and business leaders to define and align performance management strategies within SAP HCM.
• Configure and customize SAP HCM Performance Management modules to meet organizational needs.
• Lead workshops to gather business requirements and translate them into system functionality.
• Develop system documentation, training materials, and user guides to support successful adoption.
• Ensure data integrity and compliance through testing, validation, and audit support.
• Partner with change management teams to promote user engagement and process sustainability.
• Provide post-implementation support, performance analytics, and continuous improvement recommendations.

Required Skills & Qualifications

• Strong functional knowledge of SAP HCM, especially the Performance Management module.
• 5+ years of experience in SAP HCM consulting or HRIS implementation projects.
• Familiarity with the SAP ECC6 environment
• Proven track record in HR process optimization and stakeholder collaboration.
• Analytical mindset and proficiency in building performance metrics and feedback loops.
• Excellent communication and documentation skills, including presenting to executive audiences.
• Bachelor’s degree in HR, Information Systems, or related field. Advanced degrees preferred.

Preferred Attributes

• Strategic thinker with a people-first approach.
• Experience in organizational change management and digital transformation.
• Ability to navigate complex environments with empathy and clarity.
• Certification in SAP HCM is compulsory.

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**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The DevOps Engineer is a seasoned subject matter expert, responsible for consulting with internal clients about the software technology environment with medium to high complexity.
This role translates business requirements into technology terms and develops more complex algorithms and programming code for software solutions.
The primary objective of the DevOps Engineer is to design, test, implement and maintain software code that enables computer systems to perform specific tasks and assists with determining how technology can be applied to meet client needs.
**Key responsibilities:**
+ Works closely with Platform Specialists to receive detailed business/user requirement specifications that identify the goals of the program.
+ Assists with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment.
+ Analyzes business requirements and ensures that the designed solution meets those requirements.
+ Transforms the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality.
+ Performs proof of concept if required.
+ Compiles detailed technical specifications based on their designs for developers or IT Programmers to implement.
+ Converts a design into a complete information system. This includes acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs, and performing test readiness review and procurement activities.
+ Ensures that throughout the development phase, the process is documented including the development procedures for application use and security.
+ Examines any program errors in logic and data and makes the necessary recommendations to correct the program as required and/or escalate the problem accordingly.
+ Works with the required teams to assist with the installation and deployment of the application.
+ Assists with implementation preparation and implementation of the solution into a production environment.
+ Assists with the resolution of any problems identified in the integration and test phases.
+ Supports all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business.
+ Writes and distributes the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented.
+ Assists with post-implementation process reviews.
+ Performs any other related task is required.
**To thrive in this role, you need to have:**
+ Seasoned knowledge on multi-technology application design best practices.
+ Ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage.
+ Ability to work with abstract concepts and have sound problem solving and analytical skills.
+ Seasoned technical understanding of development and platform engineering.
+ Excellent client-centricity with the ability to focus on business outcomes.
+ Highly organized with excellent planning skills.
+ Seasoned communication skills to effectively interact with a variety of stakeholders, including the technical teams and clients.
+ Ability to demonstrate impeccable attention to detail and work well within a team environment.
+ Excellent knowledge of project management principles to ensure that projects with clients are executed accordingly.
+ Ability to continuously contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes, and tools.
+ Advanced knowledge to design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to automate the software build, test, and deployment processes.
+ Seasoned knowledge and experience with deployment and release management across environments.
+ Seasoned knowledge of Automation tooling and source code repositories.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or related field.
+ Relevant DevOps certification preferred.
+ Relevant Agile related certification preferred.
+ Relevant certification of cloud platforms and services, for example (but not limited to) AWS, Azure, GCP.
+ Relevant certification of scripting and programming languages, for example (but not limited to) Bash, Python, Ruby.
**Required experience:**
+ Seasoned experience deploying software solutions to clients in an outsourced or similar IT environment.
+ Seasoned experience working in a multi-team environment across multiple geographies.
+ Seasoned programming/development experience including Agile processes such as SCRUM, KANBAN.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job title : Assistant Manager : Contract, Risk and Performance Management

Job Location : Free State, Bloemfontein Deadline : August 15, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

KEY RESPONSIBILITIES

Strategy and Policy

• Collaborate on and contribute to the design, development and maintenance of a strategic procurement framework including : national guidelines, processes, and standards for strategic procurement, a strategic procurement monitoring and evaluation system

Contract management :

• Responsible for close management of Service Level Agreements and contracts administration
• Ensure the application of vendor performance management principles to manage and control supplier activities
• Maintain SCM compliance register / s
• Responsible for risk management specific to Supply Chain Management
• Monitor and report SCM framework risks on a regular basis
• Establish complaints register, investigate complaints and report to relevant parties
• Establish and evaluate processes followed in various bid committees by proper inspection of bidding documents to comply with bid requirements
• Safeguard SCM information
• Assist with internal and external audit process

Performance Management :

• Gathering of intelligence information on the frequency of supplier usage and value for money assessment
• Manage and review supplier and SCM performance
• Work closely with the systems controller to mitigate the risks in Supply Chain Management
• All assignments as directed from time to time

Ad-Hoc

• Assist in developing, reviewing, implementing and monitoring SCM policies in line with relevant Legislation
• Assist with reports to internal and external stakeholders
• Assist with Human Resources related matters within the Unit

MINIMUM REQUIREMENTS :

• Minimum of 7 years relevant practical experience in compliance, contract management and auditing background.

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Assistant Director: Monitoring Compliance and Performance Management, Ref No. DOI 158/2024 R1

Join to apply for the Assistant Director: Monitoring Compliance and Performance Management, Ref No. DOI 158/2024 R1 role at Western Cape Government .

The Department of Infrastructure, Western Cape Government, is seeking a qualified and competent individual to ensure the effective management of administrative services related to monitoring, compliance, and performance management in supply chain management.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Legal

Industry

• Government Administration

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Are you a numbers-driven thinker with a knack for process optimisation and a passion for analytics? We're looking for a Business Process Engineer to join a dynamic, high-performance team within a leading financial institution.

This role is perfect for someone who thrives in cross-functional environments and wants to influence strategic decisions through data, process innovation, and operational efficiency.

What You'll Do :

• Analyse and improve business and finance processes across the organisation.
• Drive process standardisation, automation, and policy enhancement.
• Work closely with finance, risk, audit, and operations teams to identify inefficiencies and implement improvements.
• Deliver data-driven insights through dashboards, models, and reports.
• Evaluate current processes using analytics and statistical methods to propose sustainable improvements.
• Support change management, stakeholder engagement, and cross-departmental alignment.

What We're Looking For :

• A qualification in Accounting, Finance, Industrial Engineering, Data Science, or similar.
• 3+ years experience in process improvement, business analysis, or finance operations.
• Strong analytical toolkit confident working with Excel, Power BI, SAP, or similar systems.
• Understanding of finance cycles, reporting, budgeting, compliance, and controls.
• Excellent communication skills and the ability to influence across business units.
• Bonus: Experience with process modelling tools (e.g., Visio, BPMN, Lean Six Sigma) or automation tools.

Why Join ?

You'll be part of a future-focused environment that encourages innovation, collaboration, and continuous improvement. This role offers exposure to C-suite decision-making, cross-functional problem-solving, and the opportunity to shape how the business runs—all while leveraging your finance and analytics background.

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