38 Oncology jobs in South Africa
MEDICAL SPECIALIST - RADIATION ONCOLOGY
Posted 6 days ago
Job Viewed
Job Description
- Package : R1 341 855.00 per annum (all-inclusive remuneration package)
Requirements :
- Appropriate qualification that allows registration with the HPCSA as a Medical specialist in Radiation Oncology. Registration with the HPCSA as a Medical Specialist in Radiation Oncology. No experience required after registration with the HPCSA as Medical Specialist in Radiation Oncology.
Duties :
- The successful candidate will be expected to render full spectrum of Radiation Oncology services at the department of radiation Oncology. Attends multi-disciplinary meetings. Conducts clinical assessment and formulation of treatments plans for patients. Plans and deliver Radiotherapy treatments, assessments and follow-ups. Assists with patient backlogs in treatment and ensure effective delivery of radiation therapy in a safe, evidence based, ethical way considering health economics. Assist the Head of Department with the day-to-day management of the unit. Oversee the work of Registrars to ensure adequate service delivery. Assist with the teaching program in the department of Radiation Oncology, including attendance and participation in academic meetings, providing supervision, informal and formal teaching to Registrars. The successful candidate will be involved in clinical research as well as supervising registrars on their MMeds. The employee will be required to work longer hours the assessment and treatment of Radiation Oncology emergencies.
Notes :
- Kindly note that NO payment of any kind is required when applying for posts advertised by the Gauteng Department of Health.The Department reserves the right not to fill any advertised posts.Applications should be submitted strictly online at the following E-Recruitment portal: No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications please email your query to Applications should be accompanied by a fully completed and signed new Z83 form obtainable from any Public Service Department or on the internet at The new Z83 form must be fully completed and signed by the applicant. The following must be considered in relation to the completion of the Z83 by applicants: All the fields in Part A, Part C and Part D must be completed. Leave the following question blank if they are not in possession of such: “If your profession or occupation requires official registration, provide date and particulars of registration”. Application without proof of a new Z83 application form and detailed CV will be disqualified. Applicants must indicate the post reference number on their applications. Shortlisted candidates will receive communication from HR unit to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). Personnel Suitability Checks (criminal checks, citizenship checks, qualification verification, company directorship, social media, financial record checks, reference checks) must be conducted prior appointment. Candidates in possession of a foreign qualification must furnish the Department with an evaluation certificate from the South African Qualifications Authority (SAQA). Applicants with foreign qualifications remain responsible for ensuring that their qualifications are evaluated by the South African Qualifications Authority (SAQA). Registrars will be required to rotate between the different institutions. Preference will be given to South African citizens. The performance of normal and commuted overtime is not mandatory, however it will be based on the operational needs of the hospitals.
Employer : Department of Health
Closing Date : 25-07-2025
Criteria Questions
Do you have an appropriate qualification that allows registration with the HPCSA as a Medical specialist in Radiation Oncology?
Do you have a registration with the HPCSA as a Medical Specialist in Radiation Oncology?
Please Notes :
- Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.
Oncology Pharmacist
Posted today
Job Viewed
Job Description
Medipost Pharmacy is looking to appoint an Oncology Pharmacist for Order Processing . The position is based in Cape Town reporting to the Oncology Manager.
Primary purpose of the job
Providing proper patient care as per GPP (Good pharmacy practise) regulations.
Mailbox management to ensure SLA and Urgent compliance. This includes but are not limited to:
· Accurate capturing of new or repeat prescriptions, oncology, acute, chronic or private medication.
· Accurate blind checking of claimed prescriptions and patient medication templates with the urgency of adding prescriptions to WIP and minimise script rejections.
· Arranging and follow up on authorisation and provide relevant feedback
· Compliance to SLA requirements by completing mailbox profiles, blind checking, action diaries and follow-up within required timelines.
· Correct handling of paper claims submission and follow-up on payments where required
· Attending to and responding in a professional manner to email messages, incoming calls or enquires received from patients, SPN’s and management.
· Handling of clinical discussions with patients and health care professionals or SPN’s.
· Assisting with tracking queries and pre-alerting deliveries.
· Management of credit returns by correctly logging pick-up’s and following up on return and credits
· Ensuring stock care and stock management in terms of all short-dated stock, dormant stock, high value stock items and assisting with bi-annual stock take if and when required.
· Attending to stat 30, stat 32 and stat 33 stock rejections
· MML/MPR management and compliance where possible and applicable
· Handling and validation of Section 21 and Patient Assisted programs (PAF) orders where required
· Per patient item ordering on applicable high value or low-usage items
· Claiming of all Gipap/Tipap scripts
· Claiming of INV’s received
· Attending to OUT OF WIP notifications
· Handling of rejections if required or if created by user.
· Assisting administrator and pharmacist assistant in the cluster as and when required.
· Attending SOP training and revision training
· Compliance with Company Policies, Procedures and SOP’s
· Engagement with pharmacist assistants (clinical enquiries, training and coaching)
· Responsible for Good Pharmacy Practice (GPP) and pharmacist code of conduct compliance in the cluster and department.
· Compliance to the POPI regulations act
· Profile maintenance
· Training of new and existing Oncology staff members.
· Mentoring pharmacist assistants and support staff.
· Regular visits as required to Oncology practices as a Medipost representative
· Building and maintaining relationships with Practice staff
· Provide support to manager if and when required
Operational requirements
- Completion of daily work according to level requirement
- Accuracy when blind checking
- Attending to action diaries
- SLA compliance
- MML Adherence
- Calls and emails received handled professionally and confidentially with accurate information provided in a time cautious manner.
- Queries appropriately followed up and finalized.
- I IR intervention (QA, IPC, Stock returns log, other)
- Customer Satisfaction (Compliments)
- Focus on minimising errors and customer related complaints
- SOP compliance
- Productive and available according to hours stipulated in contract
- ESS management of leave according to company policies and requirements
- Eco time compliance with daily clocking procedures in according to company policies and requirements
- TWB option used correctly by notifying manager and subsequently completing ESS process.
- Housekeeping compliance at 100% as per company expectation on quarterly audit.
EXPERIENCE
Minimum 2 years as a pharmacist, including internship and community service
Previous experience in a courier or retail pharmacy as well as oncology experience will be advantageous
Need to be registered at SAPC
Sound knowledge of Pharmacy Act
TRAINING REQUIRED
Medipost APP system training, SLA training, company policies and procedures, computer literacy. MHRS on-line authorisation system, ESS, etc.
COMPETENCIES
Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, able to work under pressure, adaptability, effective time management, detail orientated.
Specific Requirements/Other important information
Focused and responsible
Availability to assist with creating or updating processes to improve efficiency
Sense of urgency to nature of the job
Attending Inter-departmental training sessions
Willingness to provide inter-departmental assistance if and when needed (WIC/Order processing/Call centre/Production)
Willingness to work overtime if required by manager.
Completing of compulsory CPD activities and involvements a Tutor
Group pharmacist-initiated activities, mentoring and training of Pharmacist assistants
“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”
Closing Statement:“We are committed to building a team that represents a variety of backgrounds, prospectives and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”
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#J-18808-LjbffrOncology Manager
Posted 9 days ago
Job Viewed
Job Description
Medipost Pharmacy is looking to appoint an Oncology Manager for Funded Production. The position reports to the Production Manager and is based in Parow, Cape Town.
Primary purpose of the job
• Forecasting and Planning of Oncology & Stock teams in accordance with predicted monthly and daily output and target requirements.
• Management of Sub-Departments
- Optimisation of Stock holding and usage
- Minimising Write offs & wastage
- Weekly Reporting to group Chief Financial Officer (CFO)
- Oversee bi-annual Stock takes
Consumables:
- Oncology & Special medicine
- Pre-Dispensing
- Fine-Picking
- Returns
- Schedule 6
- Quarterly usage and balancing of register
• Ensuring compliance of departments with existing Standard Operating Procedures (SOP’s).
• Review and updating of SOP’s and assisting with compiling of training manuals.
• Management of Staff:
- Leave processes
- Disciplinary action
- Rewards & Recognition Program
• Departmental alignment with other management and operations to ensure outputs and targets are achieved.
• Development, planning and monitoring of reports to ensure daily compliance with service level agreements.
• Recording and analysis of departmental and individual outputs.
• Ensuring housekeeping standards are met within departments in accordance with required Pharmacy standards (GPP).
• Weekly and monthly reporting to Production Manager regarding performance and budget expenditure.
• Perform any ad-hoc projects which might be necessary for the department and group at large.
QUALIFICATIONS
Pharmacist (B.Pharm) and Warehouse/Stock Management Qualification.
EXPERIENCE
3 or more years managerial experience, coupled with a strategic outlook and focus.
2 or more years administrative experience.
2 or more years warehouse/stock management (procurement, stock control, stock levels, invoicing, stock returns processes).
#J-18808-LjbffrOncology Pharmacist
Posted 9 days ago
Job Viewed
Job Description
Medipost Pharmacy is looking to appoint an Oncology Pharmacist for Funded Production. The position reports to the Oncology Manager.
Primary Purpose of the Job
Providing proper patient care as per GPP (Good Pharmacy Practice) regulations. Mailbox management to ensure SLA and Urgent compliance. This includes but is not limited to:
- Accurate capturing of new or repeat prescriptions, oncology, acute, chronic or private medication.
- Accurate blind checking of claimed prescriptions and patient medication templates with the urgency of adding prescriptions to WIP and minimize script rejections.
- Arranging and following up on authorizations and providing relevant feedback.
- Compliance with SLA requirements by completing mailbox profiles, blind checking, action diaries and follow-up within required timelines.
- Correct handling of paper claims submission and follow-up on payments where required.
- Attending to and responding in a professional manner to email messages, incoming calls or inquiries received from patients, SPN’s and management.
- Handling clinical discussions with patients and health care professionals or SPN’s.
- Assisting with tracking queries and pre-alerting deliveries.
- Management of credit returns by correctly logging pick-ups and following up on returns and credits.
- Ensuring stock care and stock management in terms of all short-dated stock, dormant stock, high-value stock items and assisting with bi-annual stock take if and when required.
- Attending to stat 30, stat 32 and stat 33 stock rejections.
- MML/MPR management and compliance where possible and applicable.
- Handling and validation of Section 21 and Patient Assisted programs (PAF) orders where required.
- Per patient item ordering on applicable high-value or low-usage items.
- Claiming of all Gipap/Tipap scripts.
- Claiming of INV’s received.
- Attending to OUT OF WIP notifications.
- Handling rejections if required or if created by user.
- Assisting administrator and pharmacist assistant in the cluster as and when required.
- Attending SOP training and revision training.
- Compliance with Company Policies, Procedures and SOP’s.
- Engagement with pharmacist assistants (clinical inquiries, training and coaching).
- Responsible for Good Pharmacy Practice (GPP) and pharmacist code of conduct compliance in the cluster and department.
- Compliance with the POPI regulations act.
- Training of new pharmacist within the cluster.
Operational Requirements
- Completion of daily work according to level requirement.
- Accuracy when blind checking.
- Attending to action diaries.
- SLA compliance.
- MML adherence.
- Calls and emails received handled professionally and confidentially with accurate information provided in a time cautious manner.
- Queries appropriately followed up and finalized.
Customer Service and Internal Process Compliance (Quality Assurance)
- IR intervention (QA, IPC, Stock returns log, other).
- Customer Satisfaction (Compliments).
- Focus on minimizing errors and customer-related complaints.
- SOP compliance.
Staff Behaviour
- Productive and available according to hours stipulated in contract.
- ESS management of leave according to company policies and requirements.
- Eco time compliance with daily clocking procedures in accordance with company policies and requirements.
- TWB option used correctly by notifying manager and subsequently completing ESS process.
- Housekeeping compliance at 100% as per company expectation on quarterly audit.
Minimum Qualifications
Grade 12
Experience
Minimum 2 years as a pharmacist, including internship and community service. Need to be registered at SAPC. Sound knowledge of Pharmacy Act.
Training Required
Medipost APP system training, SLA training, company policies and procedures, computer literacy, MHRS online authorization system, ESS, etc.
Competencies
Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, able to work under pressure, adaptability, effective time management, detail-oriented.
Specific Requirements/Other Important Information
- Focused and responsible.
- Sense of urgency to nature of the job.
- Availability to assist with creating or updating processes to improve efficiency.
- Attending inter-departmental training sessions.
- Willingness to provide inter-departmental assistance if and when needed (WIC/Order processing/Call center/Production).
- Willingness to work overtime if required by manager.
- Completing compulsory CPD activities and involvement as a Tutor.
- Group pharmacist-initiated activities, mentoring, and training of Pharmacist assistants.
“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions. Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace.”
Closing Statement:“We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Should you, however, not hear from us within a period of 2 weeks, you can consider your application unsuccessful.”
#J-18808-LjbffrOncology Receptionist
Posted today
Job Viewed
Job Description
Oncology Pharmacist
Posted today
Job Viewed
Job Description
Medipost Pharmacy is looking to appoint an Oncology Pharmacist for Funded Production. The position reports to the Oncology Manager.
Primary Purpose of the Job
Providing proper patient care as per GPP (Good Pharmacy Practice) regulations. Mailbox management to ensure SLA and Urgent compliance. This includes but is not limited to:
- Accurate capturing of new or repeat prescriptions, oncology, acute, chronic or private medication.
- Accurate blind checking of claimed prescriptions and patient medication templates with the urgency of adding prescriptions to WIP and minimize script rejections.
- Arranging and following up on authorizations and providing relevant feedback.
- Compliance with SLA requirements by completing mailbox profiles, blind checking, action diaries and follow-up within required timelines.
- Correct handling of paper claims submission and follow-up on payments where required.
- Attending to and responding in a professional manner to email messages, incoming calls or inquiries received from patients, SPN’s and management.
- Handling clinical discussions with patients and health care professionals or SPN’s.
- Assisting with tracking queries and pre-alerting deliveries.
- Management of credit returns by correctly logging pick-ups and following up on returns and credits.
- Ensuring stock care and stock management in terms of all short-dated stock, dormant stock, high-value stock items and assisting with bi-annual stock take if and when required.
- Attending to stat 30, stat 32 and stat 33 stock rejections.
- MML/MPR management and compliance where possible and applicable.
- Handling and validation of Section 21 and Patient Assisted programs (PAF) orders where required.
- Per patient item ordering on applicable high-value or low-usage items.
- Claiming of all Gipap/Tipap scripts.
- Claiming of INV’s received.
- Attending to OUT OF WIP notifications.
- Handling rejections if required or if created by user.
- Assisting administrator and pharmacist assistant in the cluster as and when required.
- Attending SOP training and revision training.
- Compliance with Company Policies, Procedures and SOP’s.
- Engagement with pharmacist assistants (clinical inquiries, training and coaching).
- Responsible for Good Pharmacy Practice (GPP) and pharmacist code of conduct compliance in the cluster and department.
- Compliance with the POPI regulations act.
- Training of new pharmacist within the cluster.
Operational Requirements
- Completion of daily work according to level requirement.
- Accuracy when blind checking.
- Attending to action diaries.
- SLA compliance.
- MML adherence.
- Calls and emails received handled professionally and confidentially with accurate information provided in a time cautious manner.
- Queries appropriately followed up and finalized.
Customer Service and Internal Process Compliance (Quality Assurance)
- IR intervention (QA, IPC, Stock returns log, other).
- Customer Satisfaction (Compliments).
- Focus on minimizing errors and customer-related complaints.
- SOP compliance.
Staff Behaviour
- Productive and available according to hours stipulated in contract.
- ESS management of leave according to company policies and requirements.
- Eco time compliance with daily clocking procedures in accordance with company policies and requirements.
- TWB option used correctly by notifying manager and subsequently completing ESS process.
- Housekeeping compliance at 100% as per company expectation on quarterly audit.
Minimum Qualifications
Grade 12
Experience
Minimum 2 years as a pharmacist, including internship and community service. Need to be registered at SAPC. Sound knowledge of Pharmacy Act.
Training Required
Medipost APP system training, SLA training, company policies and procedures, computer literacy, MHRS online authorization system, ESS, etc.
Competencies
Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, able to work under pressure, adaptability, effective time management, detail-oriented.
Specific Requirements/Other Important Information
- Focused and responsible.
- Sense of urgency to nature of the job.
- Availability to assist with creating or updating processes to improve efficiency.
- Attending inter-departmental training sessions.
- Willingness to provide inter-departmental assistance if and when needed (WIC/Order processing/Call center/Production).
- Willingness to work overtime if required by manager.
- Completing compulsory CPD activities and involvement as a Tutor.
- Group pharmacist-initiated activities, mentoring, and training of Pharmacist assistants.
“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions. Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace.”
Closing Statement:“We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Should you, however, not hear from us within a period of 2 weeks, you can consider your application unsuccessful.”
#J-18808-LjbffrOncology Manager
Posted today
Job Viewed
Job Description
Medipost Pharmacy is looking to appoint an Oncology Manager for Funded Production. The position reports to the Production Manager and is based in Parow, Cape Town.
Primary purpose of the job
• Forecasting and Planning of Oncology & Stock teams in accordance with predicted monthly and daily output and target requirements.
• Management of Sub-Departments
- Optimisation of Stock holding and usage
- Minimising Write offs & wastage
- Weekly Reporting to group Chief Financial Officer (CFO)
- Oversee bi-annual Stock takes
Consumables:
- Oncology & Special medicine
- Pre-Dispensing
- Fine-Picking
- Returns
- Schedule 6
- Quarterly usage and balancing of register
• Ensuring compliance of departments with existing Standard Operating Procedures (SOP’s).
• Review and updating of SOP’s and assisting with compiling of training manuals.
• Management of Staff:
- Leave processes
- Disciplinary action
- Rewards & Recognition Program
• Departmental alignment with other management and operations to ensure outputs and targets are achieved.
• Development, planning and monitoring of reports to ensure daily compliance with service level agreements.
• Recording and analysis of departmental and individual outputs.
• Ensuring housekeeping standards are met within departments in accordance with required Pharmacy standards (GPP).
• Weekly and monthly reporting to Production Manager regarding performance and budget expenditure.
• Perform any ad-hoc projects which might be necessary for the department and group at large.
QUALIFICATIONS
Pharmacist (B.Pharm) and Warehouse/Stock Management Qualification.
EXPERIENCE
3 or more years managerial experience, coupled with a strategic outlook and focus.
2 or more years administrative experience.
2 or more years warehouse/stock management (procurement, stock control, stock levels, invoicing, stock returns processes).
#J-18808-LjbffrBe The First To Know
About the latest Oncology Jobs in South Africa !
Oncology Nursing Sister
Posted 6 days ago
Job Viewed
Job Description
To provide holistic, patient-centered nursing care to oncology patients undergoing chemotherapy and other treatment modalities in accordance with Cancercare’s standards, policies, and procedures.
Responsibilities include:- Assess, develop, implement, evaluate, and record patient care.
- Collaborate with the interprofessional team to ensure quality care and meet patient needs.
- Conform to health and safety regulations, especially when handling cytotoxic chemotherapies, ensuring a safe working environment.
- Provide evidence-based clinical advice, education, and support to patients and relatives.
- Comply with relevant policies, procedures, guidelines, protocols, and codes of conduct of Cancercare and accrediting bodies.
All services delivered should align with Cancercare Values: CARE (Compassion, Accountability, Respect, Ethics). Employees are expected to demonstrate these values consistently and operate beyond their scope when required.
Administration of Chemotherapy and Oncology Treatments- Supervise chemotherapy Extenders / Physician Extenders.
- Provide and oversee holistic nursing care, using the nursing process for assessment, planning, implementation, and documentation.
- Interpret and manage blood results in consultation with a doctor.
- Monitor and record vital signs, reporting abnormalities.
- Record patient allergies.
- Provide written information about treatments and obtain informed consent.
- Demonstrate competency in intravenous access and catheter management, including extravasation management.
- Program infusion pumps and instruct patients on their use at home.
- Administer chemotherapy and supportive therapies as per protocol.
- Verify chemotherapy drugs and discuss regimen variations with oncologists.
- Educate patients on treatment effects and side effects.
- Identify, report, and record adverse reactions.
- Offer emotional support and refer to social workers as needed.
- Coordinate follow-up and provide discharge instructions and health education.
- Collaborate with the healthcare team to ensure optimal patient care.
- Maintain accurate documentation and statistical data.
- React promptly to abnormal blood results and assess patient readiness for chemotherapy.
- Maintain aseptic principles and ensure correct dosing and patient identification.
- Address emotional and educational needs of patients and ensure continuous care.
- Update communication among healthcare providers.
- Practice infection prevention and control, adhering to PPE protocols.
- Follow sharps and waste management policies.
- Maintain a safe working environment per occupational health standards.
- Record adverse events and report risks.
- Apply CPR when necessary and ensure equipment safety.
- Educate patients on fall and infection risks.
- Comply with legislation and policies to ensure safety.
- Participate in CQI activities and patient satisfaction programs.
- Manage patient complaints and billing accurately.
- Order consumables and verify treatment authorizations.
- Stay updated with policies and participate in professional development.
- Maintain competencies in BLS and GCP, and contribute to staff coaching and unit academics.
Oncology Brand Manager
Posted 9 days ago
Job Viewed
Job Description
Reference: CPT000339-CH-3
A Leading Pharmaceutical Company has a vacancy for a Brand Manager role within Oncology.
Key Responsibilities:
- Develop and implement strategies, tactical plans and marketing communications in accordance with business strategies in commercial, channel, and portfolio area.
- Lead, prepare and implement innovative and measurable marketing campaigns and initiatives in line with marketing plans, and track performance and recommend necessary changes to optimize performance of the marketing function.
- Communicate, collaborate, coordinate and seek approval on marketing activities with top management.
- Oversee new product introduction and provide comprehensive launch plans and execute within budget.
- Cost-effective management and tracking of the marketing budget.
- Oversee the development and provision of all marketing material.
- Utilize quantitative and qualitative market data and business intelligence to develop marketing plans, campaigns, and tactical initiatives.
- Assist with portfolio gap analysis, forecasting, and business development.
- Ensure compliance with relevant legislation and codes of conduct.
- Maintain a high level of professionalism and service with external and internal customers, enhancing the company image through consistent communication.
- Establish and maintain relationships with KOLs where appropriate.
- Provide proactive support to the sales team, including articulation of campaign and tactical plans, effective use of marketing material, and field travel.
- Manage consultants and marketing and promotion agencies.
- Provide top management with relevant input in business reviews and annual planning sessions.
Qualifications:
- Professional degree in Marketing.
- 5 plus years of experience in marketing, preferably within the generic pharmaceutical industry.
- Experience within Oncology.
- Knowledge of applicable marketing codes & compliance.
- Strong leadership, analytical, and communication skills.
Candidates that meet the criteria may submit their applications via this portal or via the vacancy link on
If you do not receive feedback within 7 days, please accept your application as unsuccessful.
Oncology Pharmacist Assistant
Posted 9 days ago
Job Viewed
Job Description
Primary purpose of the job: Providing proper patient care as per GPP (Good Pharmacy Practice) regulations. Mailbox & Rejection management to ensure SLA and Urgent compliance. This includes but is not limited to:
- Accurate capturing of new or repeat prescriptions, oncology, acute, chronic or private medication.
- Arranging and follow up on authorisation and provide relevant feedback.
- Compliance to SLA requirements by completing mailbox profiles, rejected blind checking, action diaries and follow-up within required timelines.
- Correct handling of paper claims submission and follow-up on payments where required.
- Attending to and responding in a professional manner to email messages, incoming calls or enquiries received from patients, SPN’s and management.
- Handling of clinical discussions with patients and health care professionals or SPN’s.
- Assisting with tracking queries and pre-alerting deliveries.
- Management of credit returns by correctly logging pick-ups and following up on return and credits.
- Ensuring stock care and stock management in terms of all short-dated stock, dormant stock, high value stock items and assisting with bi-annual stock take if and when required.
- Attending to stat 30, stat 32 and stat 33 stock rejections if required.
- MML/MPR management and compliance where possible and applicable.
- Handling and validation of Section 21 and Patient Assisted programs (PAF) orders where required.
- Per patient item ordering on applicable high value or low-usage items.
- Claiming of INV’s received.
- Attending to OUT OF WIP notifications.
- Resolving rejections and prioritising adding scripts to WIP.
- Assisting administrator in the cluster as and when required.
- Attending SOP training and revision training.
- Compliance with Company Policies, Procedures and SOP’s.
- Profile maintenance.
- Training of new pharmacist assistants within the cluster.
- Requesting security checks on possible replacement parcels.
Operational requirements:
- Completion of daily work according to level requirement.
- Accuracy when blind checking.
- Attending to action diaries.
- SLA compliance.
- MML Adherence.
- Calls and emails received handled professionally and confidentially with accurate information provided in a time cautious manner.
- Queries appropriately followed up and finalized.
Customer service and internal process compliance (Quality assurance):
- IR intervention (QA, IPC, Stock returns log, other).
- Customer Satisfaction (Compliments).
- Focus on minimising errors and customer related complaints.
- SOP compliance.
Staff behaviour:
- Productive and available according to hours stipulated in contract.
- ESS management of leave according to company policies and requirements.
- Eco time compliance with daily clocking procedures in accordance with company policies and requirements.
- TWB option used correctly by notifying manager and subsequently completing ESS process.
- Housekeeping compliance at 100% as per company expectation on quarterly audit.
Minimum Requirements:
Grade 12.
EXPERIENCE: Previous experience in a courier or retail pharmacy as well as oncology experience will be advantageous.
Need to be registered at SAPC.
TRAINING REQUIRED: Medipost APP system training, SLA training, company policies and procedures, computer literacy, MHRS on-line authorisation system, ESS, etc.
COMPETENCIES: Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, able to work under pressure, adaptability, effective time management, detail oriented.
Specific Requirements/Other important information:
- Focused and responsible.
- Sense of urgency to nature of the job.
- Availability to assist with creating or updating processes to improve efficiency.
- Willingness to provide interdepartmental assistance if and when needed (WIC/Order processing/Call centre/Production).
- Willingness to work overtime if required by manager.
- Ensuring POPIA compliance.
- Level 6 internal appointment from Production.
- Attendance of Pharmacy Forums and product training will be highly recommended.
Other important information:
- Willingness to work overtime when required by management.
- Continuous professional development – attending training or forums.
- Willingness to assist with stock take if required at least once per year.
- Willingness to assist or attend training in other departments such as the Walk in Pharmacy and Production.
- Inter-departmental training and assistance as needed.