639 Motor Claims Consultant jobs in South Africa

• Settle motor claims including Personal Lines, Commercial Claims, and AGRI claims
• Make claims settlement determinations with mandate exceeding R50 000
• Utilize effective time management skills

Primary purpose of the position:

Join an esteemed Financial Services company, who’s on the hunt for a Motor Claims Consultant. You will need to ensure that the expectations of existing insurance clients are identified and met in the event of a claim, and to process claims swiftly and efficiently. To keep the client’s Brand Promise of meeting and exceeding client expectations.

Minimum qualification required for this position:

• Grade 12
• FAIS Compliant – If not candidate will have to attend a Learnership to obtain necessary credits whilst employed at the company.

Minimum experience required for this position:

• 1 – 3 years

Competencies required achieving the core KPAs:

Behavioural attributes:

• Strong communication skills
• Customer service & relationship building skills
• Interpersonal skills
• Task, time, and detail driven
• Rule orientated
• Negotiation skills
• Problem-solving ability
• Ability to plan, organize and manage workload independently
• Ability to support and back up a busy team
• Friendly and co-operative
• Enthusiastic
• Compassionate
• High level of attention to detail

Technical skills:

• Computer Literacy (MS Excel, MS Word, PowerPoint, Microsoft Office)
• System Knowledge (not required but will be advantageous)
• Abuntex / Audatex
• Santam Broker Portal
• Santam BPM
• Cardinal 360

Key Performance Areas:

• Motor Claims Administration – Managing the full Motor Claims Process including registration, pre-support, loading quotes on Abuntex, corresponding with insurers, assessors, repairers and service providers, following up on progress and quality of repairs, reviewing & discussing proposed settlements with clients, confirming repair authorisations and keeping the client well informed throughout the entire process.
• Claim Negotiation
• Claim Payments
• Client Management
• Objection and Complaints Handling
• Demonstrate Personal Competence

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Please note that this is a scam. We remind all clients that Santam will only communicate through official channels or the authorised broker. Learn more.

Santam’s Motor Claims (South Region: Western Cape, Eastern Cape, Northern Cape and Free State) has a position available for a Motor Claims Service Consultant - Abuntex, that will be based in Johannesburg (Hill on Empire).

The purpose of this position is to process all the allocated Motor Claims and make them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider.

• Manage workload and instructions from system through any communication and or documents.
• Work closely with your team
• Required to check completeness and correctness of documents
• Responsible for all actions to get claim assessment ready and the appointment of the assessor
• Contact client or intermediary telephonically for any identified outstanding information and keep them informed.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment
• Handle complaints, queries, all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Underwriters, either by telephone or by email
• Create services on Claims Center system for rental
• Responsible for arranging, manage rental requests, extensions & terminations
• Attend to your Review and daily activities on the Claims Center system

• Matric
• Fully computer literate (MS Office)
• 2 - 4 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex, BPM, Claims Center and Codeplex (SPM) will be an advantage

• Ability to verify and interpret policy and appraisal detail
• Telephonic skills
• Ability to handle conflict and negotiate

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

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Santam Motor Claims support is seeking an energetic, passionate individual to fill the position of Training Consultant based in Hill On Empire.

The purpose of this role is to coordinate and conduct product, system, process, soft skills, and related training sessions to enhance staff knowledge and skills, improving their current job activities. This includes coordinating and conducting assessments to improve worker and workplace performance.

• Develop and implement comprehensive training programs for new hires and existing employees in the claims department.
• Lead engaging training sessions, both in groups and one-on-one.
• Assess training effectiveness and adjust programs to improve outcomes.
• Stay updated with industry trends, tools, and techniques, incorporating them into training.
• Provide feedback to enhance staff performance and professional growth.
• Ensure all training activities comply with legal and company policies.
• Maintain records of training sessions and employee progress.
• Collaborate with management to identify training needs based on projected processes and changes.

• Matric
• Industry-specific qualification or accreditation (e.g., IISA qualification)
• ETDP Qualification or equivalent (Train the Trainer, Assessor, Moderator, Evaluator) OR BEd
• 2-4 years claims experience
• 1-2 years in Learning and Development (planning, facilitation, evaluation)
• Understanding of Santam systems, including Mainframe systems

• Understanding of the Training Value Chain Cycle
• Organizational and facilitation skills
• Client engagement skills
• Analytical and problem-solving skills
• Advanced proficiency in Word, Excel, PowerPoint
• Fluent in English and Afrikaans

• Effective communication and presentation skills
• Interpersonal and motivational skills
• Goal-oriented and organized
• Networking and relationship-building abilities
• Technical proficiency with claims processing systems
• Adaptability and problem-solving capabilities

Santam is a market leader in the general insurance industry in Southern Africa, committed to transformation and diversity. We value our people and strive for an inclusive workplace. Qualified applicants should submit their cover letter, CV, and salary requirements in MS Word format to santam.co.za. Please share this vacancy with qualified individuals.

Ensure we receive all your documents to process your onboarding onto our payroll system.

Vacancies are advertised for 3-5 days depending on skill availability.

Candidates are screened via phone, followed by competency interviews. Successful candidates may be invited for assessments and further interviews with department heads.

Upon selection, complete all onboarding documentation to join our team.

Interviewing is a two-way process. Be prepared, be yourself, and use this opportunity to learn about us and showcase your skills. Santam has been recognized as a Top Employer 2025 for excellence in people practices for nine consecutive years.

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>