514 Infrastructure Engineer jobs in South Africa

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do. The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

As a infrastructure Engineer, you will be accountable for assisting the SysOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We are looking for an experienced individual to help us manage and develop our cloud infrastructure. The ideal candidate will have a strong background in system operations, cloud platforms, and a deep understanding of DevOps principles.

We Do The Right Things

Responsibilities of the Role

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
• Installation/configuration, operation, maintenance, and monitoring of the Clickatell messaging engine hardware, software, and related infrastructure with a focus on high availability, stability and security.
• Work closely with software development teams to facilitate smooth integration of applications with cloud infrastructure.
• Scripting and coding to automate routine tasks and improve operational efficiency.
• Technical research and development to enable continuing innovation within the infrastructure
• Provide technical support and troubleshooting for cloud-based infrastructure issues.
• Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners
• Technical liaison with enterprise customers and vendors as required Service, maintain, commission, and support global platforms, with a view towards high availability

Requirements of the Role

• Related IT qualification / 5+ years in a system administrative position
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification (preferred)
• Cloud certifications (AWS preferred)
• Proven experience as a SysOps Engineer or similar role.

Requirements Skills:

• Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar.
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous
• Perl, python, ruby and/or PHP scripting experience advantageous
• Containerisation (Docker/Kubernetes) knowledge advantageous
• Operating systems, from bare steel to network services
• Use of CD/CI tools (Anisible/Puppet/Terraform) advantageous
• Proven experience in and with a large, ISP-type environment and infrastructure advantageous
• Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana Advantageous
• Proven experience in production environments of the below is advantageous:
• SAN storage solutions
• Software package building and release management with software tools such as Puppet, Chef or Salt
• Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre
• Must understand and demonstrate knowledge of:
  • Networking, from Ethernet to IP
  • Operating systems, from bare steel to network services
  • IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP
  • Minimum of 5 years in a system administrative position
  • Minimum of 3 years working experience with Unix or derivative
  • Minimum of 3 years working experience with troubleshooting hardware and/or software
  • Minimum of 3 years programming or scripting experience (advantageous)
  • Amazon Web Services and Virtualization technologies such as VMware

Why You Should Join

Perks of the Role

• Healthcare, Retirement Fund and Risk benefit company contributions
• Quarterly performance incentives
• Reimbursable Communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Hybrid/Remote Working
• Home office set-up with laptop, monitor, chair and UPS

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.

*

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First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do. The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

As a Infrastructure Engineer, you will be accountable for assisting the SysOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We are looking for an experienced individual to help us manage and develop our cloud infrastructure. The ideal candidate will have a strong background in system operations, cloud platforms, and a deep understanding of DevOps principles.

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
• Installation/configuration, operation, maintenance, and monitoring of the Clickatell messaging engine hardware, software, and related infrastructure with a focus on high availability, stability and security.
• Work closely with software development teams to facilitate smooth integration of applications with cloud infrastructure.
• Scripting and coding to automate routine tasks and improve operational efficiency.
• Technical research and development to enable continuing innovation within the infrastructure.
• Provide technical support and troubleshooting for cloud-based infrastructure issues.
• Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners.
• Technical liaison with enterprise customers and vendors as required. Service, maintain, commission, and support global platforms, with a view towards high availability.

• Related IT qualification / 5+ years in a system administrative position.
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification (preferred).
• Cloud certifications (AWS preferred).
• Proven experience as a SysOps Engineer or similar role.

• Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar.
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous.
• Perl, python, ruby and/or PHP scripting experience advantageous.
• Containerisation (Docker/Kubernetes) knowledge advantageous.
• Operating systems, from bare steel to network services.
• Use of CD/CI tools (Ansible/Puppet/Terraform) advantageous.
• Proven experience in and with a large, ISP-type environment and infrastructure advantageous.
• Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana advantageous.
• Proven experience in production environments of the below is advantageous:
• SAN storage solutions.
• Software package building and release management with software tools such as Puppet, Chef or Salt.
• Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre.
• Must understand and demonstrate knowledge of:
• Networking, from Ethernet to IP.
• Operating systems, from bare steel to network services.
• IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP.
• Minimum of 5 years in a system administrative position.
• Minimum of 3 years working experience with Unix or derivative.
• Minimum of 3 years working experience with troubleshooting hardware and/or software.
• Minimum of 3 years programming or scripting experience (advantageous).
• Amazon Web Services and Virtualization technologies such as VMware.

• Healthcare, Retirement Fund and Risk benefit company contributions.
• Quarterly performance incentives.
• Reimbursable Communication allowances for internet and mobile phone bills.
• Half-day off on your birthday.
• 5 personal days leave a year, over and above your annual leave.
• Hybrid/Remote Working.
• Home office set-up with laptop, monitor, chair and UPS.

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do. The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

As a infrastructure Engineer, you will be accountable for assisting the SysOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We are looking for an experienced individual to help us manage and develop our cloud infrastructure. The ideal candidate will have a strong background in system operations, cloud platforms, and a deep understanding of DevOps principles.

We Do The Right Things

Responsibilities of the Role

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
• Installation/configuration, operation, maintenance, and monitoring of the Clickatell messaging engine hardware, software, and related infrastructure with a focus on high availability, stability and security.
• Work closely with software development teams to facilitate smooth integration of applications with cloud infrastructure.
• Scripting and coding to automate routine tasks and improve operational efficiency.
• Technical research and development to enable continuing innovation within the infrastructure
• Provide technical support and troubleshooting for cloud-based infrastructure issues.
• Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners
• Technical liaison with enterprise customers and vendors as required Service, maintain, commission, and support global platforms, with a view towards high availability

Requirements of the Role

• Related IT qualification / 5+ years in a system administrative position
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification (preferred)
• Cloud certifications (AWS preferred)
• Proven experience as a SysOps Engineer or similar role.

Requirements Skills:

• Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar.
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous
• Perl, python, ruby and/or PHP scripting experience advantageous
• Containerisation (Docker/Kubernetes) knowledge advantageous
• Operating systems, from bare steel to network services
• Use of CD/CI tools (Anisible/Puppet/Terraform) advantageous
• Proven experience in and with a large, ISP-type environment and infrastructure advantageous
• Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana Advantageous
• Proven experience in production environments of the below is advantageous:
• SAN storage solutions
• Software package building and release management with software tools such as Puppet, Chef or Salt
• Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre
• Must understand and demonstrate knowledge of:
  • Networking, from Ethernet to IP
  • Operating systems, from bare steel to network services
  • IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP,
  • Minimum of 5 years in a system administrative position
  • Minimum of 3 years working experience with Unix or derivative
  • Minimum of 3 years working experience with troubleshooting hardware and/or software
  • Minimum of 3 years programming or scripting experience (advantageous)
  • Amazon Web Services and Virtualization technologies such as VMware

Why You Should Join

Perks of the Role

• Healthcare, Retirement Fund and Risk benefit company contributions
• Quarterly performance incentives
• Reimbursable Communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Hybrid/Remote Working
• Home office set-up with laptop, monitor, chair and UPS

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do. The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

As a Infrastructure Engineer, you will be accountable for assisting the SysOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We are looking for an experienced individual to help us manage and develop our cloud infrastructure. The ideal candidate will have a strong background in system operations, cloud platforms, and a deep understanding of DevOps principles.

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
• Installation/configuration, operation, maintenance, and monitoring of the Clickatell messaging engine hardware, software, and related infrastructure with a focus on high availability, stability and security.
• Work closely with software development teams to facilitate smooth integration of applications with cloud infrastructure.
• Scripting and coding to automate routine tasks and improve operational efficiency.
• Technical research and development to enable continuing innovation within the infrastructure.
• Provide technical support and troubleshooting for cloud-based infrastructure issues.
• Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners.
• Technical liaison with enterprise customers and vendors as required. Service, maintain, commission, and support global platforms, with a view towards high availability.

• Related IT qualification / 5+ years in a system administrative position.
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification (preferred).
• Cloud certifications (AWS preferred).
• Proven experience as a SysOps Engineer or similar role.

• Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar.
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous.
• Perl, python, ruby and/or PHP scripting experience advantageous.
• Containerisation (Docker/Kubernetes) knowledge advantageous.
• Operating systems, from bare steel to network services.
• Use of CD/CI tools (Ansible/Puppet/Terraform) advantageous.
• Proven experience in and with a large, ISP-type environment and infrastructure advantageous.
• Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana advantageous.
• Proven experience in production environments of the below is advantageous:
• SAN storage solutions.
• Software package building and release management with software tools such as Puppet, Chef or Salt.
• Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre.
• Must understand and demonstrate knowledge of:
• Networking, from Ethernet to IP.
• Operating systems, from bare steel to network services.
• IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP,
• Minimum of 5 years in a system administrative position.
• Minimum of 3 years working experience with Unix or derivative.
• Minimum of 3 years working experience with troubleshooting hardware and/or software.
• Minimum of 3 years programming or scripting experience (advantageous).
• Amazon Web Services and Virtualization technologies such as VMware.

• Healthcare, Retirement Fund and Risk benefit company contributions.
• Quarterly performance incentives.
• Reimbursable Communication allowances for internet and mobile phone bills.
• Half-day off on your birthday.
• 5 personal days leave a year, over and above your annual leave.
• Hybrid/Remote Working.
• Home office set-up with laptop, monitor, chair and UPS.

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.

ENVIRONMENT:

A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture design, system testing, security management, and second-line support. Requirements include a National Diploma in Information Technology, Microsoft Server Certification, and Linux Certification.

DUTIES:

• Infrastructure Maintenance including system performance monitoring, system backups, and proactive PROBLEM management.
• Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes.
• Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors.
• Infrastructure Change Control, including planning, submission, and execution of all changes agreed to as per published Change Control Processes.
• Infrastructure Administration including creation and maintenance of documentation as and when required including but not limited to Architecture diagrams, maintenance schedules, support documentation and version control registers.
• IT Management including asset registration, equipment version control, equipment configuration to agreed standards, and general IT support for users.
• PROBLEM Management to proactively identify solutions to recurring or known issues to minimize the impact on services.
• 24 x 7 x 365 support of their Infrastructure.

• National Diploma in Information Technology or equivalent Degree/Diploma
• Microsoft Server Certification (2012 R2, 2016 and 2019 Administrator)
• Linux Certification (Linux Certified Professional or similar)

• Security+ Certification
• Microsoft SQL Certification

• Dell SAN/Server Administration
• VOIP / SIP
• Networking / Diagnostic / Wireshark
• Windows Clustering and Windows Servers (2012, 2016 and 2019)
• Backup and Recovery
• Internet Information Services (IIS)
• Nagios and Monitoring
• Linux (Ubuntu)
• Helpdesk and Support Experience
• Technical Problem Solving
• VMware vSphere / ESXi
• Disaster Recovery/Risk Management
• Firewall / Security Experience
• Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous, not required
• Asterix - Advantageous, not required
• Nginx - Advantageous, not required

Desired Skills:

• Infrastructure
• Manager
• CPT

Managing the day-to-day IT operations 24/7, ensuring Client SLA’s are met with regards to services and delivery, and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault/request queue below the set maximum target and being a role model while setting an example for the desired standards of conduct, leadership, integrity, and professionalism at all times.

• Plan and implement moves, adds, changes, and deletions to support the IT infrastructure.
• Responsible for maintaining information on purchases for the assets registry.
• Implement network security at levels set by corporate standards.
• Anticipate difficulties or problems relating to IT and ensure that contingency plans are in place.
• Work with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders.
• Interact constructively with internal clients at all levels to help resolve IT-related issues and provide timely answers through effective implementation of helpdesk and application software.
• Administer and maintain the company’s IT infrastructure and manage all telephone changes.
• Manage day-to-day internal and external client interactions.
• Oversee all helpdesk activities for the location.
• Respond to and resolve escalated Helpdesk issues.
• Manage day-to-day activities of the IT Team.
• Ensure that company IT assets are maintained according to company standards.
• Manage the administration and maintenance of computer stations and software for the company’s training programs and training facilities and provide proactive support.
• Manage troubleshooting, system backups, archiving, disaster recovery, and provide expert support while identifying opportunities for improvements.
• Provide the financial department with IT financial information and manage the purchasing of all software, hardware, and other IT supplies within budget constraints.
• Facilitate the motivation and development of the team by aligning project tasks with team members' career interests while attaining goals and giving feedback on performance.
• Manage IT suppliers and SLAs.
• Perform any other duties consistent with the position of ICT Team Leader.
• Identify opportunities for improvement and make constructive suggestions for change.
• Maintain information on purchases for the assets registry.
• Manage key supplier relationships, costing, and SLAs.
• Communicate with the Management Team and all other levels within the business.
• Provide regular updates to senior management during IT downtime.
• Play a vital role with clients, always being well-briefed and informative.
• Update as appropriate and maintain casual contacts for the good of the business.
• Attend and contribute to regular team meetings to discuss and resolve departmental issues and challenges.
• Remain at the forefront of emerging industry practices and continually investigate IT technologies.
• Identify opportunities for improvement and make constructive suggestions for change.

• Degree in a relevant discipline or equivalent relevant work experience.
• 5 years of experience in a senior/team lead IT role (preferably in the contact service centre industry: in-house centre within airline industry or international customer care outsourcing provider) advantageous.
• MCSE, CCNA certificate, and ITIL qualification required.
• Advanced knowledge of the following Systems: Windows 2003 and 2008 Server, Cisco Systems, VMware, Exchange 2003, Soft Grid 4.1 or later, System Centre Configuration Manager (SCCM).
• Advanced knowledge of Networking concepts: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, MPLS.
• Web Technologies would be advantageous.
• Well-developed knowledge of Telephony applications and concepts.
• Well-developed knowledge of the Genesys Suite of products is an advantage.

Proven track record of organisational and planning skills is essential.

• Problem-solving skills.
• Communication skills.
• Ability to work independently and as part of a team.
• Ability to design and deploy infrastructure blueprints and systems.
• Experience with monitoring, automation, and security tools and practices.

• Bachelor's degree in a related field like computer science, information technology, or systems engineering
• 5 years+ relevant experience in IT infrastructure, systems administration, or DevOps.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) is a plus.
• Relevant management experience

• Experience in a variety of infrastructure areas, such as network engineering, system administration, and database management, can be beneficial.
  
  

• Provide first-line to third-line infrastructure support.
• Maintain and enhance network, server, and storage infrastructure.
• Administer firewalls, routing/switching, DNS/DHCP, and Active Directory (including Azure AD).
• Monitor performance, troubleshoot outages, and apply necessary upgrades.
• Manage Windows Server environments (20162022), including builds in Hyper-V and Azure.
• Collaborate with vendors and service providers to ensure uptime and reliability.
• Maintain security best practices aligned with ISO 27001, PCI DSS, and Cyber Essentials.
• Participate in disaster recovery, backup, antivirus, and business continuity planning.
• Document systems, processes, and configurations.
• Support on-call duties as part of a rotating shift (includes nights/weekends).

• 45 years in an infrastructure or systems engineering role
• Strong knowledge of firewall/router technologies and network security concepts
• Proficiency with Windows Server (20162022) and Windows 11
• Experience with Active Directory (multi-site and Azure AD), DNS/DHCP
• Hands-on experience with monitoring and diagnostic tools
• Experience supporting on-prem and Azure-hosted environments
• Ability to troubleshoot and resolve complex infrastructure issues independently

• Hyper-V, IIS, AWS, Amazon Connect
• Zendesk, Twilio, Nerdio
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco)
• Experience with customer service or BPO environments

We are seeking a highly skilled and motivated Network Administrator to join our IT department.

The ideal candidate will be responsible for configuring, maintaining, and supporting our IT infrastructure, with a focus on servers maintenance, Windows environments, and server hardware.

The role also requires strong network knowledge and experience in desktop support, including hardware, software, and peripherals. The candidate must be willing to work after hours when required.

Key Responsibilities :

• Configure, maintain, and troubleshoot physical and virtual (HyperV) server environments.
• Manage and support Windows desktop and server environments, ensuring optimal performance.
• Administer and troubleshoot server hardware, including installation and upgrades.
• Provide desktop hardware and software support to end-users, including printers and other peripherals.
• Configure and maintain Active Directory, DNS, and DHCP.
• Maintain and monitor network systems, ensuring stability and security.
• Manage TCP/IP configurations, VPN setups, and cable management.
• Assist with network firewall configuration and maintenance.
• Provide support for MS SQL databases.
• Manage backup software.
• Manage anti-virus software.
• Perform backups, system upgrades, and patch management as required.

Required Skills & Experience :

• Strong knowledge of Windows desktop and server environments.
• Experience with HyperV configuration and maintenance.
• Familiarity with server hardware (installations, upgrades, troubleshooting).
• Experience supporting desktop hardware and software, printers, and peripherals.
• Network knowledge, including TCP/IP, VPN, and cable management.
• Experience with Active Directory, DNS, and DHCP.
• Knowledge of network security and firewalls (beneficial).
• Experience with MS SQL (beneficial).
• Knowledge of backup software, such as VEEAM (beneficial).
• Willingness to work after hours when required.

Qualifications :

• Microsoft certifications (e.g., MCSA, MCSE) are beneficial.
• Minimum 2 years of experience in a similar role.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Excellent communication and customer service skills.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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