8 Emergency Response jobs in South Africa

ABOUT US

KIMS International is a leading firm specialising in the management of kidnapping incidents and hostage situations worldwide. With a team of seasoned professionals, we provide comprehensive support and strategic guidance to individuals, families, corporations, and government agencies facing such crises. Our services encompass crisis response, negotiation, risk assessment, and post-incident support, with a focus on ensuring the safety and well-being of all involved parties.

THE ROLE

This is a unique opportunity for a motivated and career-minded Security Professional (CPO/Tactical Response) to further your career in the fast-growing private security industry, specialising in crisis management and hostage negotiation.

Gain invaluable experience under the guidance of senior consultants.

You will be exposed to real-world scenarios.

Receive hands-on training to develop essential skills that will enable you to handle high-risk situations with professionalism, empathy, critical- and strategic thinking.

KEY PERFORMANCE AREAS

1. Kidnapping & Incident Management:

You will work closely with senior consultants, by observing and assisting them during all stages of kidnapping and incident management, from initial assessment to resolution, gaining insight into their decision-making processes and techniques.

2. Case Documentation:

You will be responsible for organising and maintaining case files, including relevant communications, reports, and documentation, ensuring accuracy and confidentiality at all times.

3. Research and Analysis:

Conduct research on global kidnapping trends, relevant legal frameworks, and best practices in crisis management, providing valuable insights to support decision-making and strategy development.

4. Client Communication:

Assist in liaising with clients, government agencies, law enforcement, and other stakeholders, under the guidance of senior consultants, to facilitate effective communication and collaboration throughout the crisis management process.

5. Participating in Training Exercises:

Participate in simulated exercises and training sessions designed to simulate real-life kidnapping scenarios, honing your negotiation, communication, and problem-solving skills in a controlled environment.

6. Continuous Learning and Development:

Actively seek opportunities for learning and skill development, attending workshops, seminars, and relevant training programs to enhance your understanding of crisis management principles and techniques.

THE PERSON

• Highly resilient

• Works well under pressure

• Critical thinker

• Attention to detail

• Methodical

• Excellent listening skills

• Ability to easily adapt to change

• Think on your feet

• Innovative

• Well-developed, mature emotional intelligence

• Empathetic

• Works well in a team but has the ability to go it alone.

• Self-starter.

• Tenacious

• Patient

• Well-developed communication skills verbal & written (emphasis on professional business communication)

• Excellent command of the English language

• Professional conduct

• Confident

• Curious mind and desire for continuous learning and development

• Highly presentable and well groomed.

• Good computer skills, at minimum intermediate level (Word/PowerPoint/Excel/TEAMS)

• Driver’s licence

• South African citizen

Age: 26 - 40 years old

PLEASE NOTE:

By applying for this position, you agree to:

• Criminal Check

• Credit Check

• Polygraph

• Psychometric Test

ABOUT US

KIMS International is a leading firm specialising in the management of kidnapping incidents and hostage situations worldwide. With a team of seasoned professionals, we provide comprehensive support and strategic guidance to individuals, families, corporations, and government agencies facing such crises. Our services encompass crisis response, negotiation, risk assessment, and post-incident support, with a focus on ensuring the safety and well-being of all involved parties.

THE ROLE
A unique opportunity for a motivated and career minded Law enforcement/police officer to further your career the fast-growing private security industry, specialising in crisis management and hostage negotiation.

Gain invaluable experience under the guidance of senior consultants.
You will be exposed to real-world scenarios. Or use your current knowledge and experience in kidnapping and incident management to strengthen our team

We are committed to the continuous growth and development of our people, irrespective of seniority and experience, to enable us to continue to deliver a world-class service - you will continue to receive hands-on training to ensure that the essential skills needed to handle high-risk situations with professionalism, empathy, critical- and strategic thinking are sharpened and improved to successfully navigate every situation.

KEY PERFORMANCE AREAS

1. Kidnapping & Incident Management:
You will work closely with senior consultants, by observing and assisting them during all stages of kidnapping and incident management, from initial assessment to resolution, gaining insight into their decision-making processes and techniques.

2. Case Documentation:
You will be responsible for organising and maintaining case files, including relevant communications, reports, and documentation, ensuring accuracy and confidentiality at all times.

3. Research and Analysis:
Conduct research on global kidnapping trends, relevant legal frameworks, and best practices in crisis management, providing valuable insights to support decision-making and strategy development.

4. Client Communication:
Assist in liaising with clients, government agencies, law enforcement, and other stakeholders, under the guidance of senior consultants, to facilitate effective communication and collaboration throughout the crisis management process.

5. Participating in Training Exercises:
Participate in simulated exercises and training sessions designed to simulate real-life kidnapping scenarios, honing your negotiation, communication, and problem-solving skills in a controlled environment.

6. Continuous Learning and Development:
Actively seek opportunities for learning and skill development, attending workshops, seminars, and relevant training programs to enhance your understanding of crisis management principles and techniques.

THE PERSON

• Highly resilient
• Works well under pressure
• Critical thinker
• Attention to detail
• Methodical
• Excellent listening skills
• Ability to easily adapt to change
• Think on your feet
• Innovative
• Well-developed, mature emotional intelligence
• Empathetic
• Works well in a team but has the ability to go it alone.
• Self-starter.
• Tenacious
• Patient
• Well-developed communication skills verbal & written (emphasis on professional business communication)
• Excellent command of the English language
• Professional conduct
• Confident
• Curious mind and desire for continuous learning and development
• Highly presentable and well groomed.
• Good computer skills, at minimum intermediate level (Word/PowerPoint/Excel/TEAMS)
• Driver’s licence
• South African citizen

Age: 26 - 40 years old

PLEASE NOTE:

By applying for this position, you agree to:

• Criminal Check

• Credit Check

• Polygraph

• Psychometric Test

ABOUT US

KIMS International is a leading firm specialising in the management of kidnapping incidents and hostage situations worldwide. With a team of seasoned professionals, we provide comprehensive support and strategic guidance to individuals, families, corporations, and government agencies facing such crises. Our services encompass crisis response, negotiation, risk assessment, and post-incident support, with a focus on ensuring the safety and well-being of all involved parties. THE ROLE
A unique opportunity for a motivated and career minded Law enforcement/police officer to further your career the fast-growing private security industry, specialising in crisis management and hostage negotiation. Gain invaluable experience under the guidance of senior consultants.
You will be exposed to real-world scenarios. Or use your current knowledge and experience in kidnapping and incident management to strengthen our team We are committed to the continuous growth and development of our people, irrespective of seniority and experience, to enable us to continue to deliver a world-class service - you will continue to receive hands-on training to ensure that the essential skills needed to handle high-risk situations with professionalism, empathy, critical- and strategic thinking are sharpened and improved to successfully navigate every situation. KEY PERFORMANCE AREAS 1. Kidnapping & Incident Management:
You will work closely with senior consultants, by observing and assisting them during all stages of kidnapping and incident management, from initial assessment to resolution, gaining insight into their decision-making processes and techniques. 2. Case Documentation:
You will be responsible for organising and maintaining case files, including relevant communications, reports, and documentation, ensuring accuracy and confidentiality at all times. 3. Research and Analysis:
Conduct research on global kidnapping trends, relevant legal frameworks, and best practices in crisis management, providing valuable insights to support decision-making and strategy development. 4. Client Communication:
Assist in liaising with clients, government agencies, law enforcement, and other stakeholders, under the guidance of senior consultants, to facilitate effective communication and collaboration throughout the crisis management process. 5. Participating in Training Exercises:
Participate in simulated exercises and training sessions designed to simulate real-life kidnapping scenarios, honing your negotiation, communication, and problem-solving skills in a controlled environment. 6. Continuous Learning and Development:
Actively seek opportunities for learning and skill development, attending workshops, seminars, and relevant training programs to enhance your understanding of crisis management principles and techniques. THE PERSON • Highly resilient
• Works well under pressure
• Critical thinker
• Attention to detail
• Methodical
• Excellent listening skills
• Ability to easily adapt to change
• Think on your feet
• Innovative
• Well-developed, mature emotional intelligence
• Empathetic
• Works well in a team but has the ability to go it alone.
• Self-starter.
• Tenacious
• Patient
• Well-developed communication skills verbal & written (emphasis on professional business communication)
• Excellent command of the English language
• Professional conduct
• Confident
• Curious mind and desire for continuous learning and development
• Highly presentable and well groomed.
• Good computer skills, at minimum intermediate level (Word/PowerPoint/Excel/TEAMS)
• Driver’s licence
• South African citizen

Age: 26 - 40 years old

PLEASE NOTE:

By applying for this position, you agree to:

• Criminal Check

• Credit Check

• Polygraph

• Psychometric Test

One of our public sector clients are in need of an experienced Finance individual to join their team in the Eastern Cape. 

Key qualifications and experience:

Matric

Degree - Financial Management / Public Finance / Economics

5 years’ experience at middle or senior management level in Finance environment

Applicants should have obtained pre-entry Nyukela Certificate (certificate for entry into the Senior Management Service from the National School of Government)

Clear credit and criminal record

Great track record as reference checks will be conducted upfront

Key skills:

Project management

Financial acumen

Budget and resource management 

Strategic

Leadership

Collaboration

Change management

Stakeholder management 

Decision making

Excellent English communication - verbal and written

Negotiation

Conflict management

Presentation

Report writing

Asset and risk management

Computer literate - MS Projects, Excel, POWER BI / Tableau 

Key performance areas:  

Monitor and report on the financial and non-financial performance - quarterly performance reports

Oversee the analysis and monitor the implementation of strategic objectives and targets in departments’ Annual Performance Plan

Risk management

Budget management - BAS

Variance analysis 

Asset management

Supply chain compliance

Responsible for smooth operations of the unit 

Draft and implement service delivery improvement programme 

Staff development / training 

Cashflow projections

Department strategic plan analysis 

Provide EXCO with recommendations regarding departmental roll over requests of conditional grant and equitable share 

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE
  
  

• Deliver first-line remote and on-site technical support to clients and internal staff.
• Creating, assigning, and strategically prioritize support tickets on behalf of customers, considering their urgency and impact.
• Manage and execute basic hardware component installations and software related issues independently.
• Demonstrate proficiency in independently troubleshooting and effectively resolving configuration problems.
• Independently manage and update support tickets within the ticket management system with the accurate statuses and updates.
• Independently resolve technical issues, including complex mail flow problems, delegate email access, and locked emails, while collaborating with senior team members on advanced problem-solving.
  
  

• Conduct frequent on-site inspections to ensure a stable internet connection and the proper functioning of all workstations, including necessary updates and maintenance.
• Provide frequent on-site assistance for First Line incidents and requests that require in-person attention, not achievable remotely to clients and internal departments.
  
  

• Compile clear and user-friendly 'how-to' guides for common technical procedures.
• Present documented guides to the team for review and feedback.
• Maintain and amend documents based on feedback and changes to ensure accuracy and accessibility for future reference.
• Get documents signed-off by team lead and upload to cloud based IT documentation software system.
  
  

• Providing continuous communication to clients on issues logged, employing a customer-focused approach, active listening, and empathy.
• Provide timely updates independently on customer-submitted tickets, ensuring strict adherence to the SLA framework, utilizing the ticket management system.
• Convey technical solutions to clients in a clear and easily understandable way.
  
  

• Engage with team members to identify recurring issues, propose innovative solutions, and contribute to ongoing process improvements.
• Participate in problem solving discussions and contribute to problem-solving discussions.
  
  

• Stay up-to-date with industry trends and best practices to enhance technical expertise.
• Support with providing training sessions to First Responder Technicians and interns to enhance their skills and knowledge.
  
  

• Collaborate closely with team leads to systematically explore and exhaust troubleshooting steps before contemplating any escalation.
• Document comprehensive notes within the support tickets to record the actions taken in resolving issues before escalation.
• Coordinate and oversee the escalation of complex support tickets to the relevant departments, in accordance with SLA requirements.
  
  

• Independently coordinate project tasks and contributes to the achievement of project objectives.
  
  

• National Senior Certificate or equivalent
• CompTIA A+
• Mimecast: Level 1 Warrior
• Proven 1-3 years' working experience in IT-related role (desirably in MSP environment), providing technical support and troubleshooting in an IT environment.
• Proven 1-3 year experience and strong knowledge of operating systems (e.g., Windows, macOS) and commonsoftware applications (Pastel, TeamViewer).
• Experience using ticketing systems for tracking and managing support requests.
• Experience using remote control tools
  
  

• Microsoft: AZ-900 - Azure Fundamentals
• Microsoft: MS-900 - 365 Fundamentals
• Microsoft: MD-102 - Microsoft 365 Endpoint Administrator
  
  

• Competent in providing remote and onsite support.
• Strong knowledge of operating systems (e.g. Windows, macOS) and common software applications (Pastel, Teamviewer).
• Demonstrate an advanced understanding of computer hardware components.
• Applying Expertise and Technology
• Writing and reporting
  
  

• Adaptable
• Approachable
• Caring
• Change
• Decisive
• Detail focused
• Ethics
• Listening
• Poised
• Resilient
• Rigorous
• Self-development
• Self-esteem
• Stress management
• Striving
• Tenacious
  
  

JOB TITLE:

First Responder Technician

LOCATION:

Stellenbosch / Cape Town (Hybrid)

ABOUT CYBERLOGIC:

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C(Ride for a Child) , we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

OUR VALUES:

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE

PURPOSE OF POSITION:

As a First Responder Technician, you will play a critical role in providing efficient and effective technical support to our clients and internal teams. You will be required to perform simple hardware and software resolution as issues are initially logged by clients. The First Line Response Technicians take ownership of the service experience from first contact through to resolution.

KEY RESPONSIBILITIES:

Technical Support:

• Deliver first-line remote and on-site technical support to clients and internal staff.
• Creating, assigning, and strategically prioritize support tickets on behalf of customers, considering their urgency and impact.
• Manage and execute basic hardware component installations and software related issues independently.
• Demonstrate proficiency in independently troubleshooting and effectively resolving configuration problems.
• Independently manage and update support tickets within the ticket management system with the accurate statuses and updates.
• Independently resolve technical issues, including complex mail flow problems, delegate email access, and locked emails, while collaborating with senior team members on advanced problem-solving.

Onsite Technical Support:

• Conduct frequent on-site inspections to ensure a stable internet connection and the proper functioning of all workstations, including necessary updates and maintenance.
• Provide frequent on-site assistance for First Line incidents and requests that require in-person attention, not achievable remotely to clients and internal departments.

Documentation:

• Compile clear and user-friendly 'how-to' guides for common technical procedures.
• Present documented guides to the team for review and feedback.
• Maintain and amend documents based on feedback and changes to ensure accuracy and accessibility for future reference.
• Get documents signed-off by team lead and upload to cloud based IT documentation software system.

Customer Service:

• Providing continuous communication to clients on issues logged, employing a customer-focused approach, active listening, and empathy.
• Provide timely updates independently on customer-submitted tickets, ensuring strict adherence to the SLA framework, utilizing the ticket management system.
• Convey technical solutions to clients in a clear and easily understandable way.

Teamwork:

• Engage with team members to identify recurring issues, propose innovative solutions, and contribute to ongoing process improvements.
• Participate in problem solving discussions and contribute to problem-solving discussions.

Continuous Learning:

• Stay up-to-date with industry trends and best practices to enhance technical expertise.
• Support with providing training sessions to First Responder Technicians and interns to enhance their skills and knowledge.

Escalations:

• Collaborate closely with team leads to systematically explore and exhaust troubleshooting steps before contemplating any escalation.
• Document comprehensive notes within the support tickets to record the actions taken in resolving issues before escalation.
• Coordinate and oversee the escalation of complex support tickets to the relevant departments, in accordance with SLA requirements.

Project Participation:

• Independently coordinate project tasks and contributes to the achievement of project objectives.

KEY REQUIREMENTS:

Required:

• National Senior Certificate or equivalent
• CompTIA A+
• Mimecast: Level 1 Warrior
• Proven 1-3 years’ working experience in IT-related role (desirably in MSP environment), providing technical support and troubleshooting in an IT environment.
• Proven 1-3 year experience and strong knowledge of operating systems (e.g., Windows, macOS) and commonsoftware applications (Pastel, TeamViewer).
• Experience using ticketing systems for tracking and managing support requests.
• Experience using remote control tools

Beneficial :

• Microsoft: AZ-900 - Azure Fundamentals
• Microsoft: MS-900 - 365 Fundamentals
• Microsoft: MD-102 - Microsoft 365 Endpoint Administrator

COMPETENCIES:

Technical Competencies & Skills :

• Competent in providing remote and onsite support.
• Strong knowledge of operating systems (e.g. Windows, macOS) and common software applications (Pastel, Teamviewer).
• Demonstrate an advanced understanding of computer hardware components.
• Applying Expertise and Technology
• Writing and reporting

Behaviour Competencies:

• Adaptable
• Approachable
• Caring
• Change
• Decisive
• Detail focused
• Ethics
• Listening
• Poised
• Resilient
• Rigorous
• Self-development
• Self-esteem
• Stress management
• Striving
• Tenacious

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity

JOB TITLE:

First Responder Technician

LOCATION:

Stellenbosch / Cape Town (Hybrid)

ABOUT CYBERLOGIC:

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C(Ride for a Child) , we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

OUR VALUES:

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE

PURPOSE OF POSITION:

As a First Responder Technician, you will play a critical role in providing efficient and effective technical support to our clients and internal teams. You will be required to perform simple hardware and software resolution as issues are initially logged by clients. The First Line Response Technicians take ownership of the service experience from first contact through to resolution.

KEY RESPONSIBILITIES:

Technical Support:

• Deliver first-line remote and on-site technical support to clients and internal staff.
• Creating, assigning, and strategically prioritize support tickets on behalf of customers, considering their urgency and impact.
• Manage and execute basic hardware component installations and software related issues independently.
• Demonstrate proficiency in independently troubleshooting and effectively resolving configuration problems.
• Independently manage and update support tickets within the ticket management system with the accurate statuses and updates.
• Independently resolve technical issues, including complex mail flow problems, delegate email access, and locked emails, while collaborating with senior team members on advanced problem-solving.

Onsite Technical Support:

• Conduct frequent on-site inspections to ensure a stable internet connection and the proper functioning of all workstations, including necessary updates and maintenance.
• Provide frequent on-site assistance for First Line incidents and requests that require in-person attention, not achievable remotely to clients and internal departments.

Documentation:

• Compile clear and user-friendly 'how-to' guides for common technical procedures.
• Present documented guides to the team for review and feedback.
• Maintain and amend documents based on feedback and changes to ensure accuracy and accessibility for future reference.
• Get documents signed-off by team lead and upload to cloud based IT documentation software system.

Customer Service:

• Providing continuous communication to clients on issues logged, employing a customer-focused approach, active listening, and empathy.
• Provide timely updates independently on customer-submitted tickets, ensuring strict adherence to the SLA framework, utilizing the ticket management system.
• Convey technical solutions to clients in a clear and easily understandable way.

Teamwork:

• Engage with team members to identify recurring issues, propose innovative solutions, and contribute to ongoing process improvements.
• Participate in problem solving discussions and contribute to problem-solving discussions.

Continuous Learning:

• Stay up-to-date with industry trends and best practices to enhance technical expertise.
• Support with providing training sessions to First Responder Technicians and interns to enhance their skills and knowledge.

Escalations:

• Collaborate closely with team leads to systematically explore and exhaust troubleshooting steps before contemplating any escalation.
• Document comprehensive notes within the support tickets to record the actions taken in resolving issues before escalation.
• Coordinate and oversee the escalation of complex support tickets to the relevant departments, in accordance with SLA requirements.

Project Participation:

• Independently coordinate project tasks and contributes to the achievement of project objectives.

KEY REQUIREMENTS:

Required:

• National Senior Certificate or equivalent
• CompTIA A+
• Mimecast: Level 1 Warrior
• Proven 1-3 years’ working experience in IT-related role (desirably in MSP environment), providing technical support and troubleshooting in an IT environment.
• Proven 1-3 year experience and strong knowledge of operating systems (e.g., Windows, macOS) and commonsoftware applications (Pastel, TeamViewer).
• Experience using ticketing systems for tracking and managing support requests.
• Experience using remote control tools

Beneficial :

• Microsoft: AZ-900 - Azure Fundamentals
• Microsoft: MS-900 - 365 Fundamentals
• Microsoft: MD-102 - Microsoft 365 Endpoint Administrator

COMPETENCIES:

Technical Competencies & Skills :

• Competent in providing remote and onsite support.
• Strong knowledge of operating systems (e.g. Windows, macOS) and common software applications (Pastel, Teamviewer).
• Demonstrate an advanced understanding of computer hardware components.
• Applying Expertise and Technology
• Writing and reporting

Behaviour Competencies:

• Adaptable
• Approachable
• Caring
• Change
• Decisive
• Detail focused
• Ethics
• Listening
• Poised
• Resilient
• Rigorous
• Self-development
• Self-esteem
• Stress management
• Striving
• Tenacious

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity