50 Efficiency jobs in South Africa

As the Associate - Operational Efficiency, you will be responsible to follow together of the Catalyst management and operations teams in executing the firm's automation strategy. You will play a critical role in the creation, design, development, and implementation of automation systems that drive operational efficiencies. The position requires you to maintain automation programs, support the maintenance of automation platforms such as Xceptor, and work together with a team of developers working on the development, testing, and deployment of automated solutions.

About the Role

The following are the tasks linked to the Core Responsibilities that will be expected as part of this role:

Responsibilities

1.Automation & Program Delivery:

• Automation Planning & Delivery: Maintain successful planning, development and delivery of large-scale automation programs, ensuring these programs deliver significant business transformation benefits. You will follow multiple automation initiatives, ensuring that they are completed on time and within budget.
• Program Management: Oversee the execution of automation projects, including the identification of new automation technologies and the implementation of solutions that transform operational capabilities. Drive process improvements and increased efficiency through automation across various lines of business.

2.Automation of Data Management & Systems Integration:

• Data Management Automation: assisting in the automation of bulk data management processes, including trades, positions, pricing, static data, and corporate actions. Work with technical teams to ensure that data is seamlessly integrated into portfolio systems.
• Systems Integration: Support the integration of portfolio management systems (PMS) and order management systems (OMS) with data warehouses, reporting systems, and other related technologies. Ensure that all integrations function smoothly and efficiently.
• System Administration Support: Assist with the system administration and ongoing maintenance of portfolio management systems, data management systems, and reporting platforms, ensuring that they remain operational, secure, and optimized.
• SOC Audit Support: Help ensure compliance with regulatory requirements by supporting the applicable SOC audits for portfolio and data management systems. Ensure systems are aligned with industry standards and operational policies.

3.Issue Resolution & Financial System Expertise:

• System Issue Resolution: Resolve complex system-based queries that impact on the accuracy of position and PSL valuations. Work with technical teams to troubleshoot and provide solutions to system issues, ensuring data accuracy.
• Valuation & Setup of Assets: Assist in the setup and maintenance of asset classes and valuations, ensuring the integrity and accuracy of financial data used for reporting and analysis.
• Advent Geneva Expertise: Develop and maintain an intermediate knowledge of Advent Geneva portfolio and general ledger modules. Ensure the system is configured and operating effectively to support fund accounting, asset management and reporting.
• Advanced Xceptor/Azure Knowledge: Develop intermediary knowledge and support the development of automation solutions using this platform to improve operational efficiency.

4.Continuous Improvement & Process Optimization:

• Process Improvement: Continuously identify areas of inefficiency in operational processes and recommend solutions that leverage automation and technology to streamline workflows.
• Operational Excellence: Champion the adoption of process automation technologies and encourage cross-functional collaboration to improve operational efficiency and effectiveness.
• Insights & Best Practices: Share insights and best practices with teams to foster a culture of continuous improvement and operational excellence.

5.Client Interaction & Ad-hoc Support:

• Client Collaboration: Work indirectly with clients to understand their automation needs and identify opportunities where Catalyst can provide value. Ensure that client requirements are translated into effective automation solutions.
• Ad-hoc Requests: Provide support for any day-to-day requests that arise from clients or internal teams. Work proactively to solve issues and ensure that service levels are maintained.
• New Product Development: Contribute to the creation and implementation of new automation-based products and solutions that meet changing client needs and enhance service delivery.

6.Cross-Functional Collaboration:

• Help manage workloads and ensure team members have the resources and support they need to succeed.
• Collaboration Across Teams: Collaborate with other operational teams, including IT, client services, and business users, to implement automation solutions and ensure seamless integration into existing workflows.

Qualifications

• Bachelor's degree in Finance, Mathematics, Computer Science, Accounting, Engineering, or a related field.
• A minimum of 2 years of professional experience in fund administration or a similar financial services environment. Experience in operational efficiency, automation, or process optimization is essential.

Required Skills

• Advanced knowledge of Robotic Process Automation (RPA) tools such as Automation Anywhere, UI Path, or similar.
• Previous knowledge of AI programming will be a plus.
• Advanced knowledge of portfolio accounting systems (e.g., Advent Geneva) and data management platforms. Familiarity with OMS/PMS, data warehouse integration, and FTP processes is a must.
• Some experience with data management systems, vendor systems (e.g., Bloomberg, Markit, Reuters), and financial data integration.
• In-depth understanding of complex financial instruments, including listed and OTC derivatives, and their associated valuations.
• Familiarity with SQL, VBA, and/or other programming languages is preferred.
• Proficiency in Microsoft Office tools, particularly Excel, is essential for data analysis and reporting.
• Ability to troubleshoot and resolve complex system-based issues that affect operational processes and financial data accuracy.
• Proven experience managing multiple high-demand projects, delivering within tight deadlines and budgets.
• Strong verbal and written communication skills. Ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Prior experience in client-facing roles and managing relationships from a service perspective.
• Exposure to Xceptor/Azure: some knowledge of Xceptor/Azure, with a focus on its use for automation and data management within the fund administration industry.
• Intermediate understanding of the investment fund industry, including portfolio management, NAV, accounting, and audit processes.
• Awareness of industry regulations and compliance requirements affecting financial services and fund administration.
• Ability problem-solving and strategic thinking abilities, with a focus on driving innovation and efficiency through automation

Purpose of the Job: To ensure that timely information is produced and in place that addresses business needs and requirements. The role facilitates effective communication of KPI’s and business processes by eliciting, analyzing, validating, reporting and documenting organisational and/or operational requirements and outcomes. This role must provide technical expertise regarding data models, database design development, data mining and segmentation techniques within the Supply Chain division.

Job Category: Logistics

Job Objectives:

1. Proven working experience as a Data Analyst or Business Data Analyst.
2. Technical expertise regarding data models, database design development, data mining and segmentation techniques.
3. Strong knowledge of and experience with reporting packages (e.g., Business Objects), databases (e.g., SQL), programming, Macros, and Data Studio Dashboards.
4. Knowledge of statistics and experience using statistical packages for analyzing datasets (e.g., Excel, Google Sheets, SAP, INFOR WMS).
5. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
6. Adept at queries, report writing, and presenting findings.
7. Work with management to prioritize business and information needs.
8. Locate and define new process improvement opportunities.

Qualifications: Degree with specialization in Mathematics, Economics, Computer Science, Information Management, or Statistics.

Experience: 2+ years experience in a related environment (preferably Supply Chain/Logistics or Retail) and 2+ years proven working experience as a Data Analyst or Business Data Analyst.

Knowledge and Skills:

1. Time management: Planning Analysts work under tight project deadlines, which requires good time management skills.
2. Mathematics skills: In-depth knowledge of economics and finance; good mathematics skills are crucial.
3. Computer skills: Strong computer skills to work with various types of software, particularly spreadsheet applications, to create reports, find data, and examine financial information.
4. Problem-solving skills: Use problem-solving skills to isolate issues relating to risk, productivity, and other business operations.
5. Analytical thinking: High degree of analytical skill to process business data and create detailed financial plans based on findings.
6. Communication skills: Strong verbal and written communication skills to effectively interact with staff and create detailed written reports.
7. Multitasking: Ability to manage multiple projects and tasks simultaneously.

We are looking to recruit a Business Efficiency Manager to identify and drive efficiencies within the Group. The role will be based at Clicks Head Office in Cape Town and will report to the CFO.

Job Purpose:

To develop, co-ordinate and drive business improvement plans by identifying opportunities and developing business solutions in collaboration with key functional heads and stakeholders in order to improve business efficiency, derive benefit from leveraging group terms or scale and innovate across the Group.

Job Objectives:

1. To analyse data related to workflow, processes and reporting in order to evaluate the efficiency of current business practices and identify opportunities for improvement.
2. To design and assist in the creation of process metrics reports in collaboration with business stakeholders in order to improve and enable delivery of business results on time and in-full.
3. To lead and coordinate quality, efficiency projects and activities to ensure best practices and continuous quality improvement.
4. To analyse existing workflows and processes, and perform best practice benchmark gap analysis.
5. To create workflow templates to streamline processes to improve efficiency.
6. To conduct on-going research and benchmarking against industry best practices.
7. To lead cross-functional collaboration on full life cycle process evaluation and improvements.
8. To guide analysis and evaluation of strategic opportunities and options, and supporting strategic decision-making with sound evidence and expert advice.
9. To remain abreast of relevant external policy and market developments, applying insights gained to advise on strategic decision-making.

Qualifications:

1. Bachelors’ degree in finance, engineering (preferably industrial) or Business Analysis.
2. MBA

Job knowledge and experience:

1. 8-10 years’ proven experience being involved in, and preferably leading, business improvement programmes and project management.
2. Operational experience working in a large business entity.
3. Experience working in a JSE listed entity.
4. Knowledge of the Retail and Wholesale industry.
5. Self-starter who can ensure opportunities are identified and benefits thereof realised.

Skills:

1. Business and financial analytical skills
2. Excellent verbal and written communication skills
3. Deciding and Initiating Action
4. Leading and Supervising
5. Adhering to principles and values
6. Applying Expertise and Technology
7. Persuading and Influencing
8. Planning and Organising
9. Coping with Pressures and Setbacks
10. Entrepreneurial and Commercial Thinking

Overview

We are looking for a Systems & Efficiency Manager to be based in Bellville. You will drive customer satisfaction by owning & optimizing world-class systems like Freshchat, 1stream, and CallBI, ensuring seamless experiences for both suppliers and the business. In addition, you will design, implement, and track improvement projects across your portfolio, including Workforce Management and Quality Assurance.

• Responsible for the optimal leveraging of technology and software to improve call centre operations and customer interactions
• Work with Product Managers and with support management to meet customer's evolving expectations in an omni-channel environment
• Be the point person for service design and translating business strategies into customer service design
• Manage and lead the Quality-, L&D-, WFM-, teams and own delivery of subsequent reports and insights to operational teams enabling a culture of continuous improvement
• You’ve successfully integrated business and technical product segments to achieve objectives and service delivery targets
• Be the subject matter expert on all support systems (1Stream, Freshworks, CallBI)
• Own support systems as a product and be the key incumbent driving digital transformation of our support and services technology stack
• Process owner for the Workforce Management of our Group Support and Services Centre
• Build excellent relationships both internally and externally at all levels
• Drive continuous improvement and create value by delivering excellent customer experience
• Identify customer service trends and recommend improvements by staying up to date with the best practices in customer service globally
• A key contributor to scheduling resources to meet customer service delivery requirements and service level agreements and assurance of adherence to schedule

• Matric Essential
• 3+ years’ experience as a people manager
• 5+ years customer service, support or call centre experience (non-negotiable)
• Comfortable working between multiple systems and multitasking in a fast-paced environment
• Multi or Omnichannel environment experience is highly advantageous
• Demonstrated experience with working with Freshworks, 1Stream and/or CallBI is highly advantageous
• Some experience in Incident Management role will be to your advantage
• Experience with BI Tools with the ability to learn new skills
• Passion and genuine interest in consumer/market research as well as the insights that result from such analyses
• Committed and highly collaborative individual who values the input of colleagues and involves others in important decision making. He/she must demonstrate an ability to lead with a vision establishing a healthy working culture in his/her team
• Understand the emotion of the agent & customer and create processes that allow effectiveness across all channels

• Providing real-time, ongoing coaching and feedback to team members throughout the year
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs
• Taking action to hire and retain high-performers and address poor performance
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption
• Role modelling the behaviours that support and drive the Flash culture and values

• Strong Technical understanding of call centre related voice and non-voice support systems
• Strong Knowledge of Freshdesk and/or other non-voice systems
• Strong Knowledge of telephony systems such as 1Stream
• Ability to create workflow patterns of Systems used for support
• Testing of systems used by support
• Ability to troubleshoot and solve problems through data analysis

• Have a solutions mindset and focus on problem solving
• Ability to build and foster a positive culture with open communication and feedback
• Confidence and the ability to have a Holistic view
• Problem solving and the ability to understand and collate management information
• Strong customer service orientation
• Very Strong Analytical skills
• Ability to motivate and develop staff
• Strong Leadership, teamwork and management skills
• Focused and self-motivated approach to work
• Help staff to work towards targets and develop their skills
• Promote high standard of ethical, moral and professional conduct

RESPONSIBILITIES:

• Responsible for the optimal leveraging of technology and software to improve call centre operations and customer interactions
• Work with Product Managers and with support management to meet customer's evolving expectations in an omni-channel environment
• Be the point person for service design and translating business strategies into customer service design.
• Manage and lead the Quality-, L&D-, WFM-, teams and own delivery of subsequent reports and insights to operational teams enabling a culture of continuous improvement.
• You've successfully integrated business and technical product segments to achieve objectives and service delivery targets
• Be the subject matter expert on all support systems (1Stream, Freshworks, CallBI)
• Own support systems as a product and be the key incumbent driving digital transformation of our support and services technology stack
• Process owner for the Workforce Management of our Group Support and Services Centre
• Build excellent relationships both internally and externally at all levels
• Drive continuous improvement and create value by delivering excellent customer experience
• Identify customer service trends and recommend improvements by staying up to date with the best practices in customer service globally
• A key contributor to scheduling resources to meet customer service delivery requirements and service level agreements and assurance of adherence to schedule

MINIMUM REQUIREMENTS:

• Matric Essential
• 3+ years' experience as a people manager
• 5+ years customer service, support or call centre experience (non-negotiable)
• Comfortable working between multiple systems and multitasking in a fast-paced environment
• Multi or Omnichannel environment experience is highly advantagous
• Demonstrated experience with working with Freshworks, 1Stream and/or CallBI is highly advantagous
• Some experience in Incident Management role will be to your advantage
• Experience with BI Tools with the ability to learn new skills
• Passion and genuine interest in consumer/market research as well as the insights that result from such analyses
• Committed and highly collaborative individual who values the input of colleagues and involves others in important decision making. He/she must demonstrate an ability to lead with a vision establishing a healthy working culture in his/her team
• Understand the emotion of the agent & customer and create processes that allow effectiveness across all channels

BUILD TEAM AND PEOPLE CAPABILITIES THROUGH:

• Providing real-time, ongoing coaching and feedback to team members throughout the year
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs
• Taking action to hire and retain high-performers and address poor performance
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
• Role modelling the behaviours that support and drive the Flash culture and values

TECHNICAL SKILLS:

• Strong Technical understanding of call centre related voice and non-voice support systems
• Strong Knowledge of Freshdesk and/or other non-voice systems
• Strong Knowledge of telephony systems such as 1Stream
• Ability to create workflow patterns of Systems used for support
• Testing of systems used by support
• Ability to troubleshoot and solve problems through data analysis

BEHAVIOURAL SKILLS:

• Have a solutions mindset and focus on problem solving.
• Ability to build and foster a positive culture with open communication and feedback
• Confidence and the ability to have a Holistic view
• Problem solving and the ability to understand and collate management information
• Strong customer service orientation
• Very Strong Analytical skills
• Ability to motivate and develop staff
• Strong Leadership, teamwork and management skills
• Focused and self-motivated approach to work
• Help staff to work towards targets and develop their skills
• Promote high standard of ethical, moral and professional conduct

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Operational Efficiency Intern is responsible for supporting the Senior Operational Efficiency Specialist & other members of South Africa Commercial Operations leadership team in executing strategies & plans to address key executional processes in the function; including inventory efficiency & control, distribution management.

The role direct repsonsibilities involve ensuring accurate continuous inventory records and internal controls for all South Africa inventory holding locations supported by Operations Efficiency. This includes assisting in cycle counts for Warehouse and Consignment stock and perpetual inventory adjustments for these counts.

How You'll Create Impact

Inventory Management

• Assist in placing orders for both instrument and implants
• Assist with following up on back orders and order confirmations with vendors.
• Provising feedback regarding outstanding instrumentation and implant orders and expected delivery dates.
• Track the status of shipments, clearances, and providing releavnt documentation in terms of imports and exports.
• Review all shipping documentation for accuracy.
• Liaise with forwarders and clearing agents to facilitate the release and delivery of shipments.
• Ensure all Customs and Trade Compliance requirements are met.
• Assist in executing daily replenishments to customer consignments and branches.
• Maintaining Item Master Data in ERP system.
• Assist with MRP, DRP based on product needs to branches and from vendor.
• Comply with laws, regulations and ISO requirements and set in place required systems and processes (SOPs)
• Compile and review weekly reports to the Senior Efficiency Specialist.
• Review and monitor stock levels in consignments, regional warehouses & main warehouse to ensure the required stock levels are fulfilled, including safety stock analysis, consignment turn review and others.

Inventory Control

• Perform adjustments to inventory/ instrument levels to maximize performance upon approval.
• Monitor expiring and quality hold stock (internal and external)
• Coordinate product recall activities.

Other Responsibilties

• Ensure good housekeeping at all times
• Complet with health and safety standards
• Comply with all SOP's and Works instructions
• Work weekends as and when required due to stock count

What Makes You Stand Out

• Effective oral and written communications
• Creative thinking and problem-solving skills to continually improve services
• Basic knowledge of computers using Microsoft Office Suite and SAP
• Has ability to build and develop professional relationships boht internally and externally with customers

Your Background

• A relevant degree or other business-related educational qualification in Business Administration, Logistics or Supply Chain
• Basic knowledge of SAP (desirable)
• Basic knowledge of Microsoft Excel

EOE/M/F/Vet/Disability

RESPONSIBILITIES:

• Responsible for the optimal leveraging of technology and software to improve call centre operations and customer interactions


• Work with Product Managers and with support management to meet customer's evolving expectations in an omni-channel environment


• Be the point person for service design and translating business strategies into customer service design.


• Manage and lead the Quality-, L&D-, WFM-, teams and own delivery of subsequent reports and insights to operational teams enabling a culture of continuous improvement.


• You’ve successfully integrated business and technical product segments to achieve objectives and service delivery targets


• Be the subject matter expert on all support systems (1Stream, Freshworks, CallBI)


• Own support systems as a product and be the key incumbent driving digital transformation of our support and services technology stack


• Process owner for the Workforce Management of our Group Support and Services Centre


• Build excellent relationships both internally and externally at all levels


• Drive continuous improvement and create value by delivering excellent customer experience


• Identify customer service trends and recommend improvements by staying up to date with the best practices in customer service globally


• A key contributor to scheduling resources to meet customer service delivery requirements and service level agreements and assurance of adherence to schedule

MINIMUM REQUIREMENTS:

• Matric Essential


• 3+ years’ experience as a people manager


• 5+ years customer service, support or call centre experience (non-negotiable)


• Comfortable working between multiple systems and multitasking in a fast-paced environment


• Multi or Omnichannel environment experience is highly advantagous


• Demonstrated experience with working with Freshworks, 1Stream and/or CallBI is highly advantagous


• Some experience in Incident Management role will be to your advantage


• Experience with BI Tools with the ability to learn new skills


• Passion and genuine interest in consumer/market research as well as the insights that result from such analyses


• Committed and highly collaborative individual who values the input of colleagues and involves others in important decision making. He/she must demonstrate an ability to lead with a vision establishing a healthy working culture in his/her team


• Understand the emotion of the agent & customer and create processes that allow effectiveness across all channels

BUILD TEAM AND PEOPLE CAPABILITIES THROUGH:

• Providing real-time, ongoing coaching and feedback to team members throughout the year


• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS


• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs


• Taking action to hire and retain high-performers and address poor performance


• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.


• Role modelling the behaviours that support and drive the Flash culture and values

TECHNICAL SKILLS:

• Strong Technical understanding of call centre related voice and non-voice support systems


• Strong Knowledge of Freshdesk and/or other non-voice systems


• Strong Knowledge of telephony systems such as 1Stream


• Ability to create workflow patterns of Systems used for support


• Testing of systems used by support


• Ability to troubleshoot and solve problems through data analysis

BEHAVIOURAL SKILLS:

• Have a solutions mindset and focus on problem solving.


• Ability to build and foster a positive culture with open communication and feedback


• Confidence and the ability to have a Holistic view


• Problem solving and the ability to understand and collate management information


• Strong customer service orientation


• Very Strong Analytical skills


• Ability to motivate and develop staff


• Strong Leadership, teamwork and management skills


• Focused and self-motivated approach to work


• Help staff to work towards targets and develop their skills


• Promote high standard of ethical, moral and professional conduct