14 Educational Support jobs in South Africa

St Alban’s College, one of South Africa’s leading independent boys’ high schools, seeks to employ a Learning Support Facilitator. The position is an opportunity for a learning support facilitator who is experienced, talented, and creative and who will foster enthusiasm for learning and development.

This position consists of two equally important roles:

• Facilitate learning support programs at the College and the administration that goes with it.

Job Description of the Learning Support Facilitator

As our Learning Support Facilitator, you will:

• Be part of the Academic Support Department, working closely with the Academic Support Director and Educational Psychologist.
• Assist in implementing accommodations throughout the year, managing computer accommodations and private invigilation. This includes the role of reader/scribe when needed.
• Work alongside the Educational Psychologist to provide Learner Support Programs, implementing effective strategies and interventions to help students succeed in mainstream education. This may include classroom visits to get a better understanding of mainstream education and inclusivity.
• Monitor new students’ academic adjustment to St Alban’s and provide the necessary support.
• Manage the appointed reading program and/or other intervention programs. This includes the administration and monitoring of the processes, as well as monitoring student participation.
• Assist in keeping minutes of meetings and ADAM notes up to date and accessible to staff.
• Work alongside the St Alban’s Pastoral Tutors, assisting tutors from time to time in both group settings and one-on-one interactions where tutees need executive function support.
• Monitor private tutors who use St Alban’s facilities to work with students.

Criteria

• Proven experience in helping students who have learning barriers (e.g., dyslexia, ADHD, dyscalculia, executive function challenges, etc.).
• Demonstrated excellent administrative skills, including proficiency in record-keeping, scheduling, and general office management.
• Ability to work exceptionally well in groups and foster collaborative relationships.
• Capacity to provide effective and empathetic support to individuals.
• Highly adaptable and resourceful, with a proactive approach to problem-solving.
• Strong communication and interpersonal skills.
• A genuine passion for education and student development.

Date of Commencement: 1 January 2026

A letter of application, together with a Curriculum Vitae (no longer than two pages) will be received by email only.

If you have not heard from the College within three weeks of the closing date, please accept that your application was unsuccessful. St Alban’s College reserves the right to not fill this position.

St Alban’s College, in line with POPIA (Protection of Personal Information Act) will attempt to ensure the confidentiality of all applicants for this role. All reasonable measures will be in place to protect personal information but will be used in the recruitment, selection, and reporting process. By submitting your application for this position, you are recognising and accepting this disclaimer.

It takes a school with vision to prepare a young man for life

Closing Date

20/08/2025

Lynnwood Glen, Pretoria, Gauteng, South Africa

Join to apply for the Learning Support Tutor, Automotive role at TasTAFE

Join to apply for the Learning Support Tutor, Automotive role at TasTAFE

Direct message the job poster from TasTAFE

$85,556 - $96,011 + super

Join us as a Learning Support Tutor! Play a key role in setting our students up for success in a fast-paced environment!

Grow your career in a results-driven training organisation

Join our friendly and passionate Automotive team

Provide a key role in the success of our Automotive students & apprentices

About Us

As Tasmania’s publicly owned training provider, TasTAFE is a vital contributor to the prosperity of the state’s economy through supporting jobs and employment and the economic resilience of our businesses and industry. With a focus on practical, real-life learning, we work hard to ensure the training our learners receive is industry relevant and we provide real industry skills that are highly valued by employers.

TasTAFE aspires to be a place of innovation, creating new ways of training, finding solutions, delivering differently and increasing access for all.

The Role

Working from our Alanvale Campus, the Learning Support Tutor supports delivery teams by providing tutoring support to students undertaking vocational education and training programs, on an individual and small group basis through face-to-face, email and online contact.

On any given day, your duties will include:

· Provide tutoring to students individually and in small groups, helping with theory and practical tasks.

· Develop and maintain learning materials and resources, including online content.

· Collaborate with teachers, technical employees, and admin staff to create a positive experience and successful outcomes for our students.

· Support teachers by inputting information to the Learning Management System (LMS) and updating documentation.

What will you bring

· Experience in the Automotive industry, with a sufficient level of skills and knowledge to tutor students in theory and practical based tasks.

· Capability to perform manual labour tasks while adhering to workplace safety regulations

· High-level communication and interpersonal skills to connect, collaborate, and build respectful relationships with our students

· Digital literacy with the ability to create online learning content and assist students to access and operate online learning platforms.

Supporting a Diverse Workforce

At TasTAFE, we encourage applications from the Aboriginal and Torres Strait Islander community, people living with a disability, people from diverse cultural and linguistic backgrounds, mature age workers and members of the LGBTIQ+ community.

We are a diverse and inclusive workplace and understand the importance of flexibility. We want our workforce to reflect the diversity in our community, and we are committed to building a culture we are all proud of.

Ask us how we can make this role flexible to suit you.

Join TasTAFE

If you think this could be the opportunity for you, we encourage you to apply. To be eligible, you must have the right to work in Australia.

Candidate screening and interviews may commence prior to the closing date.

If you require any reasonable adjustments to the recruitment process, please let our recruitment team know during the course of selection. For more information regarding this opportunity, please call TasTAFE on 1300 655 307 and ask to speak to a member of the Talent Team.

Applications for this role close at 11:55pm on Sunday 17th August 2025

TasTAFE is determined to create a positive application experience for all candidates.

We are committed to provide application outcomes via phone or email in a timely manner to all candidates.

TasTAFE prioritises Tasmania’s Child and Youth Safe Standards and the Universal Principle for Aboriginal Cultural Safety in its recruitment process, ensuring the safety and cultural well-being of children, youth, and Aboriginal individuals.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Training
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at TasTAFE by 2x

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Clifton Nottingham Road invites applications for a Learning Support/Remedial Specialist.

Clifton Preparatory School is an independent, co-educational school offering classes from Grade 000 to Grade 7, with the option of weekly and termly boarding. Founded in 1942, the school is set on a picturesque 64-hectare estate in the KwaZulu-Natal Midlands.
We are seeking an innovative and passionate Learning Support/Remedial Specialist to join our dynamic in-house Learning Support

Team. The successful candidate will provide academic and emotional support to Junior and Senior Primary children, as well as manage individual learning profiles. This role is a unique opportunity to inspire both children and colleagues, working collaboratively in a supportive and forward-thinking environment.

Key Responsibilities:

• Teaching small group Literacy and Numeracy lessons during the school day to children who require support.
• Providing in-class academic support.
• Providing afternoon academic support.
• Keeping records of planning and progress tracking.
• Writing reports.
• Providing emotional support to children as needed.
• Supporting teachers in managing children with academic and emotional difficulties.
• Assessing children to determine their needs and implementing appropriate support.
• Managing individual learning support profiles; liaising with teachers, therapists, and parents to identify and effectively support learning difficulties.
• Arranging and overseeing exam concessions.
• Attending staff, phase, round table and specialist meetings.
• Working in close collaboration with the learning support coordinator as well and phase heads.

Requirements:

• An appropriate university teaching degree and professional qualification in remedial and/or inclusive education / speech and language therapy / occupational therapy / psychology.
• A minimum of 5 years’ experience working with children who have barriers to learning, as a remedial teacher or therapist in a primary school setting.
• An understanding of and passion for children who learn differently.
• Experience in providing emotional support to primary school children.
• Experience in administering standardised tests.
• The ability to manage individual learning profiles.
• A sound understanding of the strategies and latest research to assist children with barriers to learning, and to support teachers of mixed-ability classes.
• A progressive understanding of CAPS across the Junior and Senior Primary phases.
• Knowledge of the implementation of concessions and accommodations for exams in the senior primary.
• The ability to work independently as well as in a team environment, working closely with teachers and therapists.
• A proven record of innovation, commitment and professionalism, with a dynamic and motivated approach to education.
• SACE registration.
• A police clearance and a sexual offenders clearance certificate.
• Excellent communication skills, organisational skills, and computer literacy skills.
• Familiarity with the Time2Read and NumberSense programmes would be advantageous.

Should you be interested in the above vacancy and meet the above requirements, please email your full CV, three contactable references and a letter of motivation detailing your reasons for choosing Clifton Nottingham Road and for choosing learning support as your career path to

The closing date is 12 August 2025. If you do not hear from us by 1 September 2025, please consider your application unsuccessful.
Candidates are appointed at Clifton’s sole discretion. An application does not entitle the applicant to an interview or appointment. Clifton will acknowledge the receipt of all CVs received. Only short-listed candidates will be contacted for an interview.

Clifton Preparatory School, in accordance with the Protection of Personal Information Act (POPIA), will attempt to ensure the confidentiality of all applicants for this role. All reasonable measures will be taken to protect personal information, which will be used in the recruitment, selection, and reporting process. You recognise and accept this disclaimer by submitting your application for this position.

Closing Date

12/08/2025

Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

• Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

The unitalentza website was launched out of necessity. It is a direct off-shoot of Academic Partners , the pre-eminent talent accessing and assessing service company within the South African Higher Education sector. A company that started 44 years ago in the commercial sector, but which in the last 26 years, has focused almost exclusively in the HE sector. Having founded the company, Jimmy Wayland took retirement in May 2022, but as a swansong objective, he undertook to develop Unitalentza website to uphold the same values, levels of confidentiality, trust and reliability as the founding company. Anything less and Jimmy would like to hear about it.

Unitalentza is a small devoted team of professionals who pledge to keep all registered candidate information secure and confidential and at a level which the registered candidate has the exclusive right to choose.

In his quest to achieve the best website possible, Jimmy is ready to receive comments and/or suggestions, negative or positive, on his personal email:

LOCATION: PRETORIA

The University of South Africa (UNISA) is the largest comprehensive open distance e-learning (CODeL) institution in Africa and the longest comprehensive standing dedicated distance education university in the world, nurturing aspirant leaders of tomorrow and motivating a future generation through knowledge development, research, community engagement (engaged scholarship) and innovation.

UNISA offers an unparalleled range of study choices in undergraduate and postgraduate degrees, and research. As part of Unisa’s commitment to continuous life-long learning, and attention to the constant shifts in industrialization systems and shifts in the knowledge arena, Unisa offers a range of short courses, certificates, diplomas and degrees at undergraduate and postgraduate levels including Masters and Doctoral degrees. In recognition of its innovations in comprehensive open e-learning and distance education, with equally a strong focus on research and innovation, Unisa is recognized as one of the best universities nationally and globally. Unisa has equally produced some of the leading, if not influential alumni in varied sectors of the economy, including two Presidents of South Africa.

About the role:

UNISA is committed to providing the best teaching and learning, research, development, and innovation and engaged scholarship environments for its students. It is equally committed to promoting access and success for its students through vibrant qualification frameworks at undergraduate and postgraduate levels, and as such, prioritises academic excellence, research, and social responsiveness through knowledge impact as important imperatives. Key to the advancement of the core academic and university missional mandate is the transformation philosophy underpinned by, inter alia, an emphasis on Africanization, decolonization, decoloniality, and centering endogenous /indigenous knowledge systems, Africa’s knowledge systems, civilizations, philosophies, pedagogies, epistemologies and social justice, whilst also embracing proficiency and deep insight and research of other knowledge systems. This position therefore requires an astute academic and leader who not only possesses vast experience as an academic but also has the gravitas and “hands on” experience as an academic leader with the capacity to inculcate these values in all our academic endeavours, including accelerating the 10 Catalytic Niche Areas.

Creation of knowledge and the formation of undergraduate and post graduate students as critical citizens and contributors in the local and global knowledge arena is also key to the work of this portfolio. This position is responsible for eight (8) colleges, two (2) schools, namely, the Graduate School of Business Leadership and the Thabo Mbeki African School of Public and International Affairs and 26 Regional Centres. The portfolio also oversees the five distinctive areas, which entail, community engagement / engaged scholarship, academic programme approval, accreditation and registration services, tuition support and facilitation of learning, teaching and student support and promoting a culture of lifelong learning. These functions provide Primary Academic Support to the whole institution. Equally, the portfolio is fundamental to providing inputs into Unisa’s overall strategy and a focus on accelerating the shift towards becoming a leading Comprehensive Open Distance e-Learning institution harnessing the full benefits provided by the 4th industrial revolution (4IR). The incumbent of this position must have a clear understanding of 4IR and its implications for teaching and learning and engaged scholarship in the changing higher education and global knowledge landscapes.

It is expected that the incumbent and portfolio will provide strategic direction and managerial leadership aligned to the institutional vision, advice and support pertaining to teaching, learning, community engagement (engaged scholarship) and student learning support. The incumbent must strive to ensure that Unisa becomes a leading CODeL university that develops and provides wide-ranging, flexible and technology enhanced programmes within a strong quality assurance framework for accreditation and related matters in a South African and global context. Taking cognisance of the comprehensive nature of our institution and the changing student profile, the incumbent must develop responsive and student-centered strategies including the development of internship models to produce sought after graduates who have the attributes, discipline, knowledge, and competencies to contribute ethically and creatively to their local, continental and global contexts.

The position is to further ensure a quality undergraduate experience achieved through the strategic alignment and synergies between academic colleges, curriculum development, tuition, the professional development of academic staff, tuition support and student support, and assessment in a technology enhanced CODeL environment.

• A full professor with a minimum of 10 years relevant management experience in Higher Education institutions with at least 5 years at an executive management level.
• NRF-rated or globally acclaimed scholar will be highly recommended.
• Knowledge of local accreditation systems is a minimum requirement and global accreditation systems is recommended.

Knowledge and skills

Distinguished academic with a sound-track record as a researcher and academic leader and expert knowledge of teaching and learning:

• Strategic leadership
• Academic excellence
• Culture / Change management
• Sound knowledge in Universal Design for learning and proven experience in curriculum development and transformation
• Proficient knowledge and insight into challenges facing higher education, specifically with regard to comprehensive open distance and e-learning (CODeL)
• Demonstrable commitment to and record of transformation in the academic environment
• Communication
• Collaboration and teamwork
• Results oriented
• Innovation and creativity
• Rules orientation
• Problem-solving
• Analytical skills
• Resilience
• Conflict management
• Corporate governance
• Project management
• Budgeting and Financial Management,
• Performance management
• Politically savvy
• Knowledge of the Department of Higher Education and Training (DHET) laws and other relevant regulations applicable to higher education institutions.

• A detailed cover letter indicating your suitability for the position.
• Names and contact details for at least 3 referees.
• Certified copies of matric and degree certificates and Identity Document. Proof of SAQA verification of foreign qualifications, where relevant.

The position is open to all including people with disabilities. UNISA is an equal opportunity employer, committed to employment equity.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!

Developed in collaboration with Higher Education South Africa - giving opportunity to South African institutions to reach South African Academics from anywhere on the globe.

Giving back to South African Higher Education through revenue sharing.

unitalentza Job Platform is an advanced job directory & listings application, made for South African Universities.

Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

• Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

The unitalentza website was launched out of necessity. It is a direct off-shoot of Academic Partners , the pre-eminent talent accessing and assessing service company within the South African Higher Education sector. A company that started 44 years ago in the commercial sector, but which in the last 26 years, has focused almost exclusively in the HE sector. Having founded the company, Jimmy Wayland took retirement in May 2022, but as a swansong objective, he undertook to develop Unitalentza website to uphold the same values, levels of confidentiality, trust and reliability as the founding company. Anything less and Jimmy would like to hear about it.

Unitalentza is a small devoted team of professionals who pledge to keep all registered candidate information secure and confidential and at a level which the registered candidate has the exclusive right to choose.

In his quest to achieve the best website possible, Jimmy is ready to receive comments and/or suggestions, negative or positive, on his personal email:

LOCATION: PRETORIA

The University of South Africa (UNISA) is the largest comprehensive open distance e-learning (CODeL) institution in Africa and the longest comprehensive standing dedicated distance education university in the world, nurturing aspirant leaders of tomorrow and motivating a future generation through knowledge development, research, community engagement (engaged scholarship) and innovation.

UNISA offers an unparalleled range of study choices in undergraduate and postgraduate degrees, and research. As part of Unisa’s commitment to continuous life-long learning, and attention to the constant shifts in industrialization systems and shifts in the knowledge arena, Unisa offers a range of short courses, certificates, diplomas and degrees at undergraduate and postgraduate levels including Masters and Doctoral degrees. In recognition of its innovations in comprehensive open e-learning and distance education, with equally a strong focus on research and innovation, Unisa is recognized as one of the best universities nationally and globally. Unisa has equally produced some of the leading, if not influential alumni in varied sectors of the economy, including two Presidents of South Africa.

About the role:

UNISA is committed to providing the best teaching and learning, research, development, and innovation and engaged scholarship environments for its students. It is equally committed to promoting access and success for its students through vibrant qualification frameworks at undergraduate and postgraduate levels, and as such, prioritises academic excellence, research, and social responsiveness through knowledge impact as important imperatives. Key to the advancement of the core academic and university missional mandate is the transformation philosophy underpinned by, inter alia, an emphasis on Africanization, decolonization, decoloniality, and centering endogenous /indigenous knowledge systems, Africa’s knowledge systems, civilizations, philosophies, pedagogies, epistemologies and social justice, whilst also embracing proficiency and deep insight and research of other knowledge systems. This position therefore requires an astute academic and leader who not only possesses vast experience as an academic but also has the gravitas and “hands on” experience as an academic leader with the capacity to inculcate these values in all our academic endeavours, including accelerating the 10 Catalytic Niche Areas.

Creation of knowledge and the formation of undergraduate and post graduate students as critical citizens and contributors in the local and global knowledge arena is also key to the work of this portfolio. This position is responsible for eight (8) colleges, two (2) schools, namely, the Graduate School of Business Leadership and the Thabo Mbeki African School of Public and International Affairs and 26 Regional Centres. The portfolio also oversees the five distinctive areas, which entail, community engagement / engaged scholarship, academic programme approval, accreditation and registration services, tuition support and facilitation of learning, teaching and student support and promoting a culture of lifelong learning. These functions provide Primary Academic Support to the whole institution. Equally, the portfolio is fundamental to providing inputs into Unisa’s overall strategy and a focus on accelerating the shift towards becoming a leading Comprehensive Open Distance e-Learning institution harnessing the full benefits provided by the 4th industrial revolution (4IR). The incumbent of this position must have a clear understanding of 4IR and its implications for teaching and learning and engaged scholarship in the changing higher education and global knowledge landscapes.

It is expected that the incumbent and portfolio will provide strategic direction and managerial leadership aligned to the institutional vision, advice and support pertaining to teaching, learning, community engagement (engaged scholarship) and student learning support. The incumbent must strive to ensure that Unisa becomes a leading CODeL university that develops and provides wide-ranging, flexible and technology enhanced programmes within a strong quality assurance framework for accreditation and related matters in a South African and global context. Taking cognisance of the comprehensive nature of our institution and the changing student profile, the incumbent must develop responsive and student-centered strategies including the development of internship models to produce sought after graduates who have the attributes, discipline, knowledge, and competencies to contribute ethically and creatively to their local, continental and global contexts.

The position is to further ensure a quality undergraduate experience achieved through the strategic alignment and synergies between academic colleges, curriculum development, tuition, the professional development of academic staff, tuition support and student support, and assessment in a technology enhanced CODeL environment.

• A full professor with a minimum of 10 years relevant management experience in Higher Education institutions with at least 5 years at an executive management level.
• NRF-rated or globally acclaimed scholar will be highly recommended.
• Knowledge of local accreditation systems is a minimum requirement and global accreditation systems is recommended.

Knowledge and skills

Distinguished academic with a sound-track record as a researcher and academic leader and expert knowledge of teaching and learning:

• Strategic leadership
• Academic excellence
• Culture / Change management
• Sound knowledge in Universal Design for learning and proven experience in curriculum development and transformation
• Proficient knowledge and insight into challenges facing higher education, specifically with regard to comprehensive open distance and e-learning (CODeL)
• Demonstrable commitment to and record of transformation in the academic environment
• Communication
• Collaboration and teamwork
• Results oriented
• Innovation and creativity
• Rules orientation
• Problem-solving
• Analytical skills
• Resilience
• Conflict management
• Corporate governance
• Project management
• Budgeting and Financial Management,
• Performance management
• Politically savvy
• Knowledge of the Department of Higher Education and Training (DHET) laws and other relevant regulations applicable to higher education institutions.

• A detailed cover letter indicating your suitability for the position.
• Names and contact details for at least 3 referees.
• Certified copies of matric and degree certificates and Identity Document. Proof of SAQA verification of foreign qualifications, where relevant.

The position is open to all including people with disabilities. UNISA is an equal opportunity employer, committed to employment equity.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!

Developed in collaboration with Higher Education South Africa - giving opportunity to South African institutions to reach South African Academics from anywhere on the globe.

Giving back to South African Higher Education through revenue sharing.

unitalentza Job Platform is an advanced job directory & listings application, made for South African Universities.

• Supervise and mentor a team of student support administrators and advisors.
• Oversee the delivery of student support services, ensuring responsiveness and professionalism.
• Monitor student engagement, academic progress, and well-being, and implement early intervention strategies.
• Coordinate orientation, onboarding, and retention initiatives.

• Bachelors degree (NQF Level 7) in Education, Psychology, Administration, or a related field.
• Postgraduate qualification (advantageous).

• 46 years in student support or academic administration.
• At least 2 years in a supervisory or team leadership role.
• Experience in a private higher education institution preferred.

• Strong leadership and team management skills.
• Excellent interpersonal and conflict resolution abilities.
• High-level administrative and organizational skills.
• Proficiency in student information systems (e.g., ITS, Moodle) and Microsoft Office.
• Ability to work under pressure and manage multiple priorities.

Job Title: Assistant Director: Student Support Services

Location: Gauteng, Johannesburg

Deadline: August 21, 2025

Requirements:

• Grade 12 certificate or equivalent; an appropriate Diploma / Bachelor’s Degree (NQF 7) in Psychology or BA in Social Work (Major in Psychology) or an equivalent qualification.
• 3-5 years of supervisory experience at salary levels 7 or 8 in an education/teaching and learning environment or related field; sound knowledge of career guidance, including student disability support.
• Computer literacy in Word, Excel, PowerPoint, Outlook, Teams; good verbal and written communication skills, presentation, and report writing skills; valid driver’s license.

Duties:

• Oversee the administration, management, and coordination of the student support services unit.
• Develop the annual operational plan for student support services.
• Manage and provide student counselling services.
• Develop and monitor career guidance plans, induction, and orientation programmes, and academic support referral systems.
• Develop and manage the budget for student support services.
• Manage student governance, leadership development, gender and disability mainstreaming, health, and wellness programmes.
• Develop and monitor alumni services and tracking systems for former students.
• Manage sports, recreation, arts, and culture programmes.
• Prepare and submit regular reports to the academic board, management, and college council; provide management information to stakeholders.
• Manage human, financial, and other resources within the unit.

Job category: Others: Administrative Support and Secretarial

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN.

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives of growth, stakeholder engagement, and operational and academic excellence. The incumbent will perform a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

1. Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
2. Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
3. Actioning the appropriate follow-up mechanism for Cancellations, Deferrals, and Change of Electives (COE) in accordance with the SOP.
4. Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
5. Reporting daily targets in accordance with key tracking points to the unit line manager and providing suggestions for the improvement of service and retention initiatives.
6. Facilitating the resolution of queries and complaints arising from the Student Registration Support unit and conducting follow-ups from customer satisfaction surveys.
7. Investigating and resolving queries and complaints as determined by the Student Services Manager.
8. Contributing to re-engineering business processes and applicable policies to enhance efficiency and quality of activities executed.
9. Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
10. Administering records within the department including reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

QUALIFICATIONS

Relevant computer applications certificates and/or Call Centre system training would be an advantage.

EXPERIENCE AND SKILLS

1. Minimum two (2) years experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
3. Strong interpersonal skills.
4. Excellent verbal and written communication skills.
5. Ability to adopt and solve problems.
6. Must be able to make sound judgement under pressure.
7. Stress tolerance.
8. High energy level.
9. Integrity.

ADVANTAGES

1. Experience with help desk support would be an added advantage.

GENERAL

Must be able to work weekends and overtime when necessary.

Coordinator: Student Support- Future Innovation Lab (3 Year Contract position)

Post Number

8712

Faculty/Department

University of the Western Cape -> Rectorate -> Institutional Planning

Type of Position

Fixed Term Contract

Length of Contract Period

3 Year contract position

Location

Closing Date

10/8/2025

Role Clarification & Key Performance Areas

The University of the Western Cape (UWC) is a vibrant, diverse and dynamic University rooted in the African continent with an increasing global reach. UWC actively responds in critical and creative ways to the development needs of the country within an ever-changing and challenging global context. The UWC CoLab for e-Inclusion and Social Innovation, located in the Institutional Planning unit, plays a thought leadership role in terms of an increasingly digitized society. The CoLab forms part of national network of 8 universities in collaboration with national government and industry partners to contribute towards the national digital skills agenda, focusing on practical interventions, research and advocacy.

The CoLab is responsible for the Future Innovation Lab (FIL), a multi-year Employment Equity Investment collaborative program between the University of the Western Cape and Samsung, aimed at providing disadvantages youth to develop in-demand software development skills in view of creating opportunities for them in the market. The activities and deliverable of the FIL programme is performed by the CoLab staff members and has a dedicated programme manager. As a social innovation initiative, it reports into the DVC: Research and Innovation.

The CoLab seeks to appoint a highly motivated and compassionate Student Support Coordinator to join the core team. Coordinator: Student Support will be responsible for coordinating an integrated approach towards student support throughout the 10-month period of the FIL-program for 70% of his/her time while 30% will be allocated to other CoLab initiatives. All the work needs to be done in close collaboration with CoLab stakeholders including industry and government partners, community-based organisations and relevant internal UWC role-players. This role requires learning and development expertise, excellent interpersonal skills, a good understanding of the requirements of the business environment, the challenges faced by previously disadvantaged students as well as the UWC financial and administrative policies and procedures. The coordinator will be responsible for the fostering of a supportive and inclusive but efficient learning environment.

The successful applicant will be responsible for:

• Serve as the primary point of contact for students, offering guidance and support throughout their participation in the software development programme.
• Coordinate the student recruitment and registration process, including disbursements of stipends.
• Coordinate an integrated student support program for students for the 10-month period of the FIL program, in collaboration with team members, industry providers and UWC and other service providers.
• Collaborate with the program team to identify and address individual student needs and develop appropriate strategies for academic success.
• Co-design, coordinate and deliver academic support services, including tutoring, study groups, and workshops, to enhance students' non-technical and work readiness skills.
• Collaborate with the software development instructors and programme manager to ensure alignment between the support provided and the curriculum, promoting a cohesive learning experience.
• Coordinate personal development workshops, focusing on communication skills, teamwork, problem-solving, and career development.
• Coordinate initiatives to assists students in navigating challenges outside the classroom, such as financial constraints, housing, transportation, and personal obligations.
• Maintain accurate records of student interactions, progress, and support services provided.
• Administer the financial reporting of the Future Innovation Lab and the national program and projects within the unit (CoLab for eInclusion and Social Innovation).
• Minimum of 5 years' relevant experience in a learning and development or student support role preferably in a Higher Education environment.
• Experience working with disadvantaged youth or marginalized communities, preferably in an educational or social support capacity.

Required competencies: (skills, knowledge, and behavioural attributes)

• Good understanding of the digital inclusion challenges faced by previously disadvantaged youth in South Africa, particularly related to education and employment opportunities.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with students.
• Familiarity with mentorship programs and experience in coordinating and managing mentorship relationships.
• Empathy, patience, and the ability to provide non-judgmental support to students from diverse backgrounds.
• Organisational skills and the ability to manage multiple tasks and priorities effectively.
• Proficiency in computer applications, university administrative and learning management systems.
• Knowledge of the UWC systems, processes and policies

DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University’s commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.