21 Educational Support jobs in South Africa

CAMPUS: Johannesburg Campus
SUPERVISOR: Elementary Principal
START DATE: 01 August 2025
POSTING DATE: 10 July 2025
CLOSING DATE: 17 July 2025

Inspire Learning to Build Our Better World.

At the American International School of Johannesburg (AISJ), we are committed to providing an exceptional education that empowers global citizens to fulfill their future purpose. Our vision is to inspire learning to build a better world. We seek a dedicated and passionate professional who aligns with our commitment to excellence and believes in the transformative power of education. Every team member is crucial in creating a supportive and nurturing learning environment. At AISJ, we value every employee as a learner and expect them to embody and support the AISJ Portrait of Learner (Resilience, Mindful, Thinker, Globally Connected, Curious, Contributor) through their work. We are dedicated to justice, equity, diversity, and inclusion within our school community.

POSITION OVERVIEW:

The teaching partner works under the direction and support of the Director of Student Support Services, Learning Support teachers, and the ES Principal to provide flexible support to students in the classroom. They establish an effective rapport with students and other staff members. They collaborate regularly with the other members of the team and class teachers to provide scaffolds and strategies to support students in managing their learning challenges in the general education setting. The teaching partner should be familiar with all school procedures and the school’s vision and purpose in order to be a contributing member of our learning community

QUALIFICATIONS

• Teaching degree and experience

PREFERRED SKILLS AND EXPERIENCE

• Exhibits patience and understanding when dealing with students.
• Understanding of Applied Behavior Analysis or strategies for supporting unexpected behavior
• Willing to learn and grow under the instruction of the learning support teachers.
• Able to treat and speak to students with respect.
• Teaching experience in a school setting
• Exceptional command of written and spoken English
• Interest in helping students learn and apply strategies to manage their learning challenges.

GENERAL RESPONSIBILITIES

• Provide in-class support to identified students.
• Collaborate with the Elementary School Student Support Services Team.
• Assist in the educational and social development of students under the direction and guidance of the learning support teachers.
• Support students with emotional or behavioral problems and help develop self-regulation and social skills. ● Exhibit flexibility in dealing with day-to-day situations typical of a learning support program.
• Support and assist students individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers.
• Communicate with general education teachers proactively and consistently.

•Keep consistent notes regarding student performance and maintain anecdotal notes on individual students regarding their progress and challenges.
•Give consistent feedback to students and teachers as required.
•Prepare teaching materials under the guidance of the learning support teachers as needed.
•Attend team meetings and professional development as necessary.
•Undertake professional duties that may be reasonably assigned by the Elementary Principal.
•Assist with after school activities.
•Adhere to supervision duties as assigned by the high school administration.

Teacher Competencies

Planning for Learning

• Curriculum Design: Creates personalized, challenging learning sequences that build on prior knowledge while ensuring knowledge transfer and regular reflection opportunities.
• Collaborative Planning: Partners across disciplines and specialties to create cohesive learning experiences that connect global contexts while anticipating student needs.
• Inquiry-Based Learning: Designs flexible conceptual units that honor student choice, pace, and multiple pathways to demonstrate understanding.
• Student Agency & Critical Thinking Creates self-directed learners who think critically, set goals, and drive their own learning journey.
• Research-Based Instructional Excellence Implements proven teaching strategies that adapt to individual student needs through continuous assessment and adjustment.
• Connected Learning Design Weaves together global perspectives, real-world applications, and cross-disciplinary connections to create meaningful learning experiences.
• Collaborative Leadership Builds a learning community where students develop leadership skills through structured collaboration and personalized engagement.

Reflecting as Practitioners

• Student Agency: Builds student capacity for self-assessment through modeling, tools, and targeted feedback that drives individual growth.
• Data-Informed Practice: Analyzes student achievement data to align curriculum, refine teaching strategies, and measure instructional effectiveness.
• Professional Growth: Engages in collaborative reflection and data analysis with colleagues to continuously improve teaching practices and student outcomes.

Promoting Relationships, Community, & Culture

• Builds strong community-school partnerships and actively participates in community initiatives to enrich the learning environment.
• Adapts teaching practices by staying informed of educational and societal changes while understanding each learner’s unique cultural background, learning style, and needs.
• Creates an inclusive learning environment that embraces diversity, challenges stereotypes, and connects learning to students’ real-world experiences and cultural contexts.
• Fosters a growth mindset by encouraging calculated risk-taking and developing students’ autonomy, personal responsibility, and ownership of learning.

All community members are expected to be committed to the AISJ Community Principles.

• We are better when we act together.
• Our differences make us stronger.
• Every team needs individuals.
• Every individual needs a team.

Work Hours: Monday through Friday – 188 (one hundred and eighty-eight) days per school year

APPLICATION PROCESS

To apply, please complete the electronic form please click here. Information captured will be securely stored and used for a reference check on the candidate’s compatibility. AISJ reserves the right to appoint the strongest candidate before the closing date if required.

SAFEGUARDING & CHILD PROTECTION

AISJ maintains robust child protection policies to ensure a safe, secure, and caring environment for our students. All employees must undergo criminal background checks, attend annual training, and sign a safeguarding agreement.

PRIVACY

By submitting your CV, you consent to AISJ processing your personal information in accordance with our Privacy Policy, accessible at AISJ Privacy Policy, and under the Protection of Personal Information Act of 2013.

CAMPUS: Johannesburg Campus
SUPERVISOR: Elementary Principal
START DATE: 01 August 2025
POSTING DATE: 10 July 2025
CLOSING DATE: 17 July 2025

Inspire Learning to Build Our Better World.

At the American International School of Johannesburg (AISJ), we are committed to providing an exceptional education that empowers global citizens to fulfill their future purpose. Our vision is to inspire learning to build a better world. We seek a dedicated and passionate professional who aligns with our commitment to excellence and believes in the transformative power of education. Every team member is crucial in creating a supportive and nurturing learning environment. At AISJ, we value every employee as a learner and expect them to embody and support the AISJ Portrait of Learner (Resilience, Mindful, Thinker, Globally Connected, Curious, Contributor) through their work. We are dedicated to justice, equity, diversity, and inclusion within our school community.

POSITION OVERVIEW:

The teaching partner works under the direction and support of the Director of Student Support Services, Learning Support teachers, and the ES Principal to provide flexible support to students in the classroom. They establish an effective rapport with students and other staff members. They collaborate regularly with the other members of the team and class teachers to provide scaffolds and strategies to support students in managing their learning challenges in the general education setting. The teaching partner should be familiar with all school procedures and the school’s vision and purpose in order to be a contributing member of our learning community

QUALIFICATIONS

• Teaching degree and experience

PREFERRED SKILLS AND EXPERIENCE

• Exhibits patience and understanding when dealing with students.
• Understanding of Applied Behavior Analysis or strategies for supporting unexpected behavior
• Willing to learn and grow under the instruction of the learning support teachers.
• Able to treat and speak to students with respect.
• Teaching experience in a school setting
• Exceptional command of written and spoken English
• Interest in helping students learn and apply strategies to manage their learning challenges.

GENERAL RESPONSIBILITIES

• Provide in-class support to identified students.
• Collaborate with the Elementary School Student Support Services Team.
• Assist in the educational and social development of students under the direction and guidance of the learning support teachers.
• Support students with emotional or behavioral problems and help develop self-regulation and social skills. ● Exhibit flexibility in dealing with day-to-day situations typical of a learning support program.
• Support and assist students individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers.
• Communicate with general education teachers proactively and consistently.

•Keep consistent notes regarding student performance and maintain anecdotal notes on individual students regarding their progress and challenges.
•Give consistent feedback to students and teachers as required.
•Prepare teaching materials under the guidance of the learning support teachers as needed.
•Attend team meetings and professional development as necessary.
•Undertake professional duties that may be reasonably assigned by the Elementary Principal.
•Assist with after school activities.
•Adhere to supervision duties as assigned by the high school administration.

Teacher Competencies

Planning for Learning

• Curriculum Design: Creates personalized, challenging learning sequences that build on prior knowledge while ensuring knowledge transfer and regular reflection opportunities.
• Collaborative Planning: Partners across disciplines and specialties to create cohesive learning experiences that connect global contexts while anticipating student needs.
• Inquiry-Based Learning: Designs flexible conceptual units that honor student choice, pace, and multiple pathways to demonstrate understanding.
• Student Agency & Critical Thinking Creates self-directed learners who think critically, set goals, and drive their own learning journey.
• Research-Based Instructional Excellence Implements proven teaching strategies that adapt to individual student needs through continuous assessment and adjustment.
• Connected Learning Design Weaves together global perspectives, real-world applications, and cross-disciplinary connections to create meaningful learning experiences.
• Collaborative Leadership Builds a learning community where students develop leadership skills through structured collaboration and personalized engagement.

Reflecting as Practitioners

• Student Agency: Builds student capacity for self-assessment through modeling, tools, and targeted feedback that drives individual growth.
• Data-Informed Practice: Analyzes student achievement data to align curriculum, refine teaching strategies, and measure instructional effectiveness.
• Professional Growth: Engages in collaborative reflection and data analysis with colleagues to continuously improve teaching practices and student outcomes.

Promoting Relationships, Community, & Culture

• Builds strong community-school partnerships and actively participates in community initiatives to enrich the learning environment.
• Adapts teaching practices by staying informed of educational and societal changes while understanding each learner’s unique cultural background, learning style, and needs.
• Creates an inclusive learning environment that embraces diversity, challenges stereotypes, and connects learning to students’ real-world experiences and cultural contexts.
• Fosters a growth mindset by encouraging calculated risk-taking and developing students’ autonomy, personal responsibility, and ownership of learning.

All community members are expected to be committed to the AISJ Community Principles.

• We are better when we act together.
• Our differences make us stronger.
• Every team needs individuals.
• Every individual needs a team.

Work Hours: Monday through Friday – 188 (one hundred and eighty-eight) days per school year

APPLICATION PROCESS

To apply, please complete the electronic form please click here. Information captured will be securely stored and used for a reference check on the candidate’s compatibility. AISJ reserves the right to appoint the strongest candidate before the closing date if required.

SAFEGUARDING & CHILD PROTECTION

AISJ maintains robust child protection policies to ensure a safe, secure, and caring environment for our students. All employees must undergo criminal background checks, attend annual training, and sign a safeguarding agreement.

PRIVACY

By submitting your CV, you consent to AISJ processing your personal information in accordance with our Privacy Policy, accessible at AISJ Privacy Policy, and under the Protection of Personal Information Act of 2013.

Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

• Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

The unitalentza website was launched out of necessity. It is a direct off-shoot of Academic Partners , the pre-eminent talent accessing and assessing service company within the South African Higher Education sector. A company that started 44 years ago in the commercial sector, but which in the last 26 years, has focused almost exclusively in the HE sector. Having founded the company, Jimmy Wayland took retirement in May 2022, but as a swansong objective, he undertook to develop Unitalentza website to uphold the same values, levels of confidentiality, trust and reliability as the founding company. Anything less and Jimmy would like to hear about it.

Unitalentza is a small devoted team of professionals who pledge to keep all registered candidate information secure and confidential and at a level which the registered candidate has the exclusive right to choose.

In his quest to achieve the best website possible, Jimmy is ready to receive comments and/or suggestions, negative or positive, on his personal email:

LOCATION: PRETORIA

The University of South Africa (UNISA) is the largest comprehensive open distance e-learning (CODeL) institution in Africa and the longest comprehensive standing dedicated distance education university in the world, nurturing aspirant leaders of tomorrow and motivating a future generation through knowledge development, research, community engagement (engaged scholarship) and innovation.

UNISA offers an unparalleled range of study choices in undergraduate and postgraduate degrees, and research. As part of Unisa’s commitment to continuous life-long learning, and attention to the constant shifts in industrialization systems and shifts in the knowledge arena, Unisa offers a range of short courses, certificates, diplomas and degrees at undergraduate and postgraduate levels including Masters and Doctoral degrees. In recognition of its innovations in comprehensive open e-learning and distance education, with equally a strong focus on research and innovation, Unisa is recognized as one of the best universities nationally and globally. Unisa has equally produced some of the leading, if not influential alumni in varied sectors of the economy, including two Presidents of South Africa.

About the role:

UNISA is committed to providing the best teaching and learning, research, development, and innovation and engaged scholarship environments for its students. It is equally committed to promoting access and success for its students through vibrant qualification frameworks at undergraduate and postgraduate levels, and as such, prioritises academic excellence, research, and social responsiveness through knowledge impact as important imperatives. Key to the advancement of the core academic and university missional mandate is the transformation philosophy underpinned by, inter alia, an emphasis on Africanization, decolonization, decoloniality, and centering endogenous /indigenous knowledge systems, Africa’s knowledge systems, civilizations, philosophies, pedagogies, epistemologies and social justice, whilst also embracing proficiency and deep insight and research of other knowledge systems. This position therefore requires an astute academic and leader who not only possesses vast experience as an academic but also has the gravitas and “hands on” experience as an academic leader with the capacity to inculcate these values in all our academic endeavours, including accelerating the 10 Catalytic Niche Areas.

Creation of knowledge and the formation of undergraduate and post graduate students as critical citizens and contributors in the local and global knowledge arena is also key to the work of this portfolio. This position is responsible for eight (8) colleges, two (2) schools, namely, the Graduate School of Business Leadership and the Thabo Mbeki African School of Public and International Affairs and 26 Regional Centres. The portfolio also oversees the five distinctive areas, which entail, community engagement / engaged scholarship, academic programme approval, accreditation and registration services, tuition support and facilitation of learning, teaching and student support and promoting a culture of lifelong learning. These functions provide Primary Academic Support to the whole institution. Equally, the portfolio is fundamental to providing inputs into Unisa’s overall strategy and a focus on accelerating the shift towards becoming a leading Comprehensive Open Distance e-Learning institution harnessing the full benefits provided by the 4th industrial revolution (4IR). The incumbent of this position must have a clear understanding of 4IR and its implications for teaching and learning and engaged scholarship in the changing higher education and global knowledge landscapes.

It is expected that the incumbent and portfolio will provide strategic direction and managerial leadership aligned to the institutional vision, advice and support pertaining to teaching, learning, community engagement (engaged scholarship) and student learning support. The incumbent must strive to ensure that Unisa becomes a leading CODeL university that develops and provides wide-ranging, flexible and technology enhanced programmes within a strong quality assurance framework for accreditation and related matters in a South African and global context. Taking cognisance of the comprehensive nature of our institution and the changing student profile, the incumbent must develop responsive and student-centered strategies including the development of internship models to produce sought after graduates who have the attributes, discipline, knowledge, and competencies to contribute ethically and creatively to their local, continental and global contexts.

The position is to further ensure a quality undergraduate experience achieved through the strategic alignment and synergies between academic colleges, curriculum development, tuition, the professional development of academic staff, tuition support and student support, and assessment in a technology enhanced CODeL environment.

• A full professor with a minimum of 10 years relevant management experience in Higher Education institutions with at least 5 years at an executive management level.
• NRF-rated or globally acclaimed scholar will be highly recommended.
• Knowledge of local accreditation systems is a minimum requirement and global accreditation systems is recommended.

Knowledge and skills

Distinguished academic with a sound-track record as a researcher and academic leader and expert knowledge of teaching and learning:

• Strategic leadership
• Academic excellence
• Culture / Change management
• Sound knowledge in Universal Design for learning and proven experience in curriculum development and transformation
• Proficient knowledge and insight into challenges facing higher education, specifically with regard to comprehensive open distance and e-learning (CODeL)
• Demonstrable commitment to and record of transformation in the academic environment
• Communication
• Collaboration and teamwork
• Results oriented
• Innovation and creativity
• Rules orientation
• Problem-solving
• Analytical skills
• Resilience
• Conflict management
• Corporate governance
• Project management
• Budgeting and Financial Management,
• Performance management
• Politically savvy
• Knowledge of the Department of Higher Education and Training (DHET) laws and other relevant regulations applicable to higher education institutions.

• A detailed cover letter indicating your suitability for the position.
• Names and contact details for at least 3 referees.
• Certified copies of matric and degree certificates and Identity Document. Proof of SAQA verification of foreign qualifications, where relevant.

The position is open to all including people with disabilities. UNISA is an equal opportunity employer, committed to employment equity.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!

Developed in collaboration with Higher Education South Africa - giving opportunity to South African institutions to reach South African Academics from anywhere on the globe.

Giving back to South African Higher Education through revenue sharing.

unitalentza Job Platform is an advanced job directory & listings application, made for South African Universities.

Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

• Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

The unitalentza website was launched out of necessity. It is a direct off-shoot of Academic Partners , the pre-eminent talent accessing and assessing service company within the South African Higher Education sector. A company that started 44 years ago in the commercial sector, but which in the last 26 years, has focused almost exclusively in the HE sector. Having founded the company, Jimmy Wayland took retirement in May 2022, but as a swansong objective, he undertook to develop Unitalentza website to uphold the same values, levels of confidentiality, trust and reliability as the founding company. Anything less and Jimmy would like to hear about it.

Unitalentza is a small devoted team of professionals who pledge to keep all registered candidate information secure and confidential and at a level which the registered candidate has the exclusive right to choose.

In his quest to achieve the best website possible, Jimmy is ready to receive comments and/or suggestions, negative or positive, on his personal email:

LOCATION: PRETORIA

The University of South Africa (UNISA) is the largest comprehensive open distance e-learning (CODeL) institution in Africa and the longest comprehensive standing dedicated distance education university in the world, nurturing aspirant leaders of tomorrow and motivating a future generation through knowledge development, research, community engagement (engaged scholarship) and innovation.

UNISA offers an unparalleled range of study choices in undergraduate and postgraduate degrees, and research. As part of Unisa’s commitment to continuous life-long learning, and attention to the constant shifts in industrialization systems and shifts in the knowledge arena, Unisa offers a range of short courses, certificates, diplomas and degrees at undergraduate and postgraduate levels including Masters and Doctoral degrees. In recognition of its innovations in comprehensive open e-learning and distance education, with equally a strong focus on research and innovation, Unisa is recognized as one of the best universities nationally and globally. Unisa has equally produced some of the leading, if not influential alumni in varied sectors of the economy, including two Presidents of South Africa.

About the role:

UNISA is committed to providing the best teaching and learning, research, development, and innovation and engaged scholarship environments for its students. It is equally committed to promoting access and success for its students through vibrant qualification frameworks at undergraduate and postgraduate levels, and as such, prioritises academic excellence, research, and social responsiveness through knowledge impact as important imperatives. Key to the advancement of the core academic and university missional mandate is the transformation philosophy underpinned by, inter alia, an emphasis on Africanization, decolonization, decoloniality, and centering endogenous /indigenous knowledge systems, Africa’s knowledge systems, civilizations, philosophies, pedagogies, epistemologies and social justice, whilst also embracing proficiency and deep insight and research of other knowledge systems. This position therefore requires an astute academic and leader who not only possesses vast experience as an academic but also has the gravitas and “hands on” experience as an academic leader with the capacity to inculcate these values in all our academic endeavours, including accelerating the 10 Catalytic Niche Areas.

Creation of knowledge and the formation of undergraduate and post graduate students as critical citizens and contributors in the local and global knowledge arena is also key to the work of this portfolio. This position is responsible for eight (8) colleges, two (2) schools, namely, the Graduate School of Business Leadership and the Thabo Mbeki African School of Public and International Affairs and 26 Regional Centres. The portfolio also oversees the five distinctive areas, which entail, community engagement / engaged scholarship, academic programme approval, accreditation and registration services, tuition support and facilitation of learning, teaching and student support and promoting a culture of lifelong learning. These functions provide Primary Academic Support to the whole institution. Equally, the portfolio is fundamental to providing inputs into Unisa’s overall strategy and a focus on accelerating the shift towards becoming a leading Comprehensive Open Distance e-Learning institution harnessing the full benefits provided by the 4th industrial revolution (4IR). The incumbent of this position must have a clear understanding of 4IR and its implications for teaching and learning and engaged scholarship in the changing higher education and global knowledge landscapes.

It is expected that the incumbent and portfolio will provide strategic direction and managerial leadership aligned to the institutional vision, advice and support pertaining to teaching, learning, community engagement (engaged scholarship) and student learning support. The incumbent must strive to ensure that Unisa becomes a leading CODeL university that develops and provides wide-ranging, flexible and technology enhanced programmes within a strong quality assurance framework for accreditation and related matters in a South African and global context. Taking cognisance of the comprehensive nature of our institution and the changing student profile, the incumbent must develop responsive and student-centered strategies including the development of internship models to produce sought after graduates who have the attributes, discipline, knowledge, and competencies to contribute ethically and creatively to their local, continental and global contexts.

The position is to further ensure a quality undergraduate experience achieved through the strategic alignment and synergies between academic colleges, curriculum development, tuition, the professional development of academic staff, tuition support and student support, and assessment in a technology enhanced CODeL environment.

• A full professor with a minimum of 10 years relevant management experience in Higher Education institutions with at least 5 years at an executive management level.
• NRF-rated or globally acclaimed scholar will be highly recommended.
• Knowledge of local accreditation systems is a minimum requirement and global accreditation systems is recommended.

Knowledge and skills

Distinguished academic with a sound-track record as a researcher and academic leader and expert knowledge of teaching and learning:

• Strategic leadership
• Academic excellence
• Culture / Change management
• Sound knowledge in Universal Design for learning and proven experience in curriculum development and transformation
• Proficient knowledge and insight into challenges facing higher education, specifically with regard to comprehensive open distance and e-learning (CODeL)
• Demonstrable commitment to and record of transformation in the academic environment
• Communication
• Collaboration and teamwork
• Results oriented
• Innovation and creativity
• Rules orientation
• Problem-solving
• Analytical skills
• Resilience
• Conflict management
• Corporate governance
• Project management
• Budgeting and Financial Management,
• Performance management
• Politically savvy
• Knowledge of the Department of Higher Education and Training (DHET) laws and other relevant regulations applicable to higher education institutions.

• A detailed cover letter indicating your suitability for the position.
• Names and contact details for at least 3 referees.
• Certified copies of matric and degree certificates and Identity Document. Proof of SAQA verification of foreign qualifications, where relevant.

The position is open to all including people with disabilities. UNISA is an equal opportunity employer, committed to employment equity.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!

Developed in collaboration with Higher Education South Africa - giving opportunity to South African institutions to reach South African Academics from anywhere on the globe.

Giving back to South African Higher Education through revenue sharing.

unitalentza Job Platform is an advanced job directory & listings application, made for South African Universities.

Randburg, South Africa | Posted on 04 / 03 / Lyceum is the trusted choice for over a century of quality education in South Africa.

Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

Job Summary: The Student Support Consultant provides holistic academic and administrative support to students to foster academic success, engagement, and retention.

The incumbent serves as a key liaison between students and various institutional departments, contributing to the creation of an enabling learning environment, particularly in a distance and digital learning context.

This role is pivotal in ensuring compliance with regulatory expectations relating to student support in private higher education.

1. Academic Guidance and Student Engagement (20%)
2. Conduct one-on-one and group academic advising sessions, focusing on academic literacies, study techniques, and time management.
3. Monitor student academic engagement using LMS analytics, flags, and institutional dashboards to identify at-risk students.
4. Facilitate academic workshops and collaborate with academic staff to embed support mechanisms.
5. Promote participation in academic enrichment initiatives.

1. Administrative Support and Coordination (15%)
2. Assist in the onboarding and orientation of new students, ensuring smooth assimilation into the institution's academic environment.
3. Coordinate and maintain accurate student records, including attendance, academic progress, intervention records, and other pertinent student information.
4. Compile detailed reports on student retention, engagement, and academic intervention effectiveness for submission to relevant committees or management.

1. At-Risk Student Identification and Intervention (20%)
2. Proactively identify academically at-risk students using institutional tools aligned with the approved Student Success and Retention Framework.
3. Track student progress in collaboration with Programme Coordinators and initiate interventions.
4. Maintain documented intervention records as required for internal and external audit purposes.

1. Student Liaison and Communication (10%)
2. Serve as the primary point of contact for students, addressing queries related to academic progress, support systems, policies, regulations, and institutional procedures.
3. Facilitate communication between students and faculty members or relevant departments, ensuring timely resolutions of academic-related matters.
4. Maintain open, empathetic, and professional communication channels, ensuring students feel valued, respected, and supported.
5. Escalate unresolved or sensitive matters to appropriate departments while ensuring professional student communication is maintained.
6. Provide timely feedback and updates to students regarding academic support interventions.

1. Crisis Intervention and Referral (10%)
2. Identify students at risk of academic exclusion or attrition, proactively providing appropriate guidance, support, or referrals.
3. Collaborate with specialized institutional departments (psychological services, finance, and student wellness) to assist students facing broader personal, emotional, or financial challenges.
4. Refer complex academic or non-academic student concerns to appropriate institutional authorities.

1. Quality Assurance, Compliance, and Institutional Collaboration (15%)
2. Ensure compliance with Lyceum College's academic policies, procedures, and regulatory standards prescribed by the CHE and DHET.
3. Participate actively in internal audits and quality assurance exercises related to student academic support services.
4. Contribute to ongoing policy refinement and procedural development within the Student Support Services unit.
5. Ensure student support services are delivered in alignment with institutional policies and regulatory standards. Contribute to drafting student support policies, SOPs, and self-evaluation reports as part of the institutional quality agenda.

1. Student Development and Training (5%)
2. Facilitate training sessions for students on academic literacies, effective study methods, referencing skills, and digital proficiency.
3. Engage in personal professional development to stay abreast of best practices in student support and higher education trends.
4. Collaborate with the Digital Literacy and Library team on the rollout of academic literacies and foundational competencies.
5. Assist in developing support resources and asynchronous learning content (e.g., videos, toolkits).

1. Institutional Committees and Stakeholder Engagement (5%)
2. Represent Student Support Services in faculty meetings, academic forums, and relevant committees.
3. Participate actively in institutional committees, contributing to the enhancement of student-related policies and procedures.
4. Provide feedback to management on trends and challenges affecting student retention, engagement, and progression.

1. Educational Qualifications: A Bachelor's degree in Education (preferably with a focus on Learner Support, Inclusive Education, or Academic Development), Social Work, Public Administration (with exposure to student services or academic governance), Development Studies, or Communication (with student-centered support components).

2. Additional Qualifications: A Postgraduate qualification in Education, Student Support, or Counseling will be advantageous.

At least three years of experience in student support, student affairs, academic advising, or counseling within a higher education environment.

Familiarity with distance and digital learning environments and proficiency with digital academic platforms.

Excellent interpersonal and communication skills.

Strong ability in academic counseling, student advising, or pastoral care.

Exceptional organizational and administrative capabilities.

High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with LMS platforms like Moodle.

Critical thinking, problem-solving, and decision-making skills.

Ability to maintain confidentiality, demonstrate empathy, and work sensitively with diverse student populations.

Knowledge of regulatory frameworks governing private higher education in South Africa, including CHE and DHET requirements.

Demonstrated data management, reporting, and analytical skills relevant to student support and retention analytics.

Student-centered approach with strong interpersonal and motivational skills.

Professionalism, reliability, and integrity.

Excellent organizational skills and the ability to handle multiple tasks simultaneously.

Commitment to continuous professional development and institutional goals.

Randburg, South Africa | Posted on 04/03/2025

Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

Job Summary:

The Student Support Consultant provides holistic academic and administrative support to students to foster academic success, engagement, and retention. The incumbent serves as a key liaison between students and various institutional departments, contributing to the creation of an enabling learning environment, particularly in a distance and digital learning context. This role is pivotal in ensuring compliance with regulatory expectations relating to student support in private higher education.

KEY RESPONSIBILITIES

1. Academic Guidance and Student Engagement (20%)

• Conduct one-on-one and group academic advising sessions, focusing on academic literacies, study techniques, and time management.
• Monitor student academic engagement using LMS analytics, flags, and institutional dashboards to identify at-risk students.
• Facilitate academic workshops and collaborate with academic staff to embed support mechanisms.
• Promote participation in academic enrichment initiatives.
  

• Assist in the onboarding and orientation of new students, ensuring smooth assimilation into the institution’s academic environment.
• Coordinate and maintain accurate student records, including attendance, academic progress, intervention records, and other pertinent student information.
• Compile detailed reports on student retention, engagement, and academic intervention effectiveness for submission to relevant committees or management.
  

• Proactively identify academically at-risk students using institutional tools aligned with the approved Student Success and Retention Framework.
• Track student progress in collaboration with Programme Coordinators and initiate interventions.
• Maintain documented intervention records as required for internal and external audit purposes.
  

• Serve as the primary point of contact for students, addressing queries related to academic progress, support systems, policies, regulations, and institutional procedures.
• Facilitate communication between students and faculty members or relevant departments, ensuring timely resolutions of academic-related matters.
• Maintain open, empathetic, and professional communication channels, ensuring students feel valued, respected, and supported.
• Escalate unresolved or sensitive matters to appropriate departments while ensuring professional student communication is maintained.
• Provide timely feedback and updates to students regarding academic support interventions

• Identify students at risk of academic exclusion or attrition, proactively providing appropriate guidance, support, or referrals.
• Collaborate with specialized institutional departments (psychological services, finance and student wellness) to assist students facing broader personal, emotional, or financial challenges.
• Refer complex academic or non-academic student concerns to appropriate institutional authorities.

• Ensure compliance with Lyceum College’s academic policies, procedures, and regulatory standards prescribed by the Council on Higher Education (CHE) and Department of Higher Education and Training (DHET).
• Participate actively in internal audits and quality assurance exercises related to student academic support services.
• Contribute to ongoing policy refinement and procedural development within the Student Support Services unit.
• Ensure student support services are delivered in alignment with institutional policies and regulatory standards
• Contribute to the drafting of student support policies, SOPs, and self-evaluation reports as part of the institutional quality agenda.

• Facilitate training sessions for students on academic literacies, effective study methods, referencing skills, and digital proficiency.
  
• Regularly engage in personal professional development to stay abreast of best practices in student support and higher education trends.
• Collaborate with the Digital Literacy and Library team on the rollout of academic literacies and foundational competencies.
• Assist in developing support resources and asynchronous learning content (e.g., videos, toolkits).

• Represent Student Support Services in faculty meetings, academic forums, and relevant committees.
• Participate actively in institutional committees, contributing to the enhancement of student-related policies and procedures.
• Provide feedback to management on trends and challenges affecting student retention, engagement, and progression.

REQUIREMENTS OF THE JOB

1. A Bachelor’s degree in one of the following (or closely related) fields is required:

• Education (preferably with a focus on Learner Support, Inclusive Education, or Academic Development)
• Social Work
• Public Administration (with exposure to student services or academic governance)
• Development Studies or Communication (with student-centered support components)

3. At least three years of experience in student support, student affairs, academic advising, or counseling within a higher education environment.

4. Familiarity with distance and digital learning environments and proficiency with digital academic platforms.

• Excellent interpersonal and communication skills.
  
• Strong ability in academic counseling, student advising, or pastoral care.
  
• Exceptional organizational and administrative capabilities.
  
• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Learning Management Systems (LMS), such as Moodle.
  
• Critical thinking, problem-solving, and decision-making skills.
  
• Ability to maintain confidentiality, demonstrate empathy, and work sensitively with diverse student populations.
  
• Experience and knowledge of the regulatory frameworks governing private higher education in South Africa, including CHE and DHET requirements.
• Demonstrated ability in data management, reporting, and analytical skills relevant to student support and retention analytics.

• Student-centered approach with strong interpersonal and motivational skills.
• Professionalism, reliability, and integrity in conduct and interactions.
• Excellent organizational skills and the capacity to handle multiple tasks simultaneously.
• Commitment to continuous professional improvement and institutional goals.

Randburg, South Africa | Posted on 04/03/2025

Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

Job Summary:

The Student Support Consultant provides holistic academic and administrative support to students to foster academic success, engagement, and retention. The incumbent serves as a key liaison between students and various institutional departments, contributing to the creation of an enabling learning environment, particularly in a distance and digital learning context. This role is pivotal in ensuring compliance with regulatory expectations relating to student support in private higher education.

KEY RESPONSIBILITIES

1. Academic Guidance and Student Engagement (20%)

• Conduct one-on-one and group academic advising sessions, focusing on academic literacies, study techniques, and time management.
• Monitor student academic engagement using LMS analytics, flags, and institutional dashboards to identify at-risk students.
• Facilitate academic workshops and collaborate with academic staff to embed support mechanisms.
• Promote participation in academic enrichment initiatives.
  

• Assist in the onboarding and orientation of new students, ensuring smooth assimilation into the institution’s academic environment.
• Coordinate and maintain accurate student records, including attendance, academic progress, intervention records, and other pertinent student information.
• Compile detailed reports on student retention, engagement, and academic intervention effectiveness for submission to relevant committees or management.
  

• Proactively identify academically at-risk students using institutional tools aligned with the approved Student Success and Retention Framework.
• Track student progress in collaboration with Programme Coordinators and initiate interventions.
• Maintain documented intervention records as required for internal and external audit purposes.
  

• Serve as the primary point of contact for students, addressing queries related to academic progress, support systems, policies, regulations, and institutional procedures.
• Facilitate communication between students and faculty members or relevant departments, ensuring timely resolutions of academic-related matters.
• Maintain open, empathetic, and professional communication channels, ensuring students feel valued, respected, and supported.
• Escalate unresolved or sensitive matters to appropriate departments while ensuring professional student communication is maintained.
• Provide timely feedback and updates to students regarding academic support interventions

• Identify students at risk of academic exclusion or attrition, proactively providing appropriate guidance, support, or referrals.
• Collaborate with specialized institutional departments (psychological services, finance and student wellness) to assist students facing broader personal, emotional, or financial challenges.
• Refer complex academic or non-academic student concerns to appropriate institutional authorities.

• Ensure compliance with Lyceum College’s academic policies, procedures, and regulatory standards prescribed by the Council on Higher Education (CHE) and Department of Higher Education and Training (DHET).
• Participate actively in internal audits and quality assurance exercises related to student academic support services.
• Contribute to ongoing policy refinement and procedural development within the Student Support Services unit.
• Ensure student support services are delivered in alignment with institutional policies and regulatory standards
• Contribute to the drafting of student support policies, SOPs, and self-evaluation reports as part of the institutional quality agenda.

• Facilitate training sessions for students on academic literacies, effective study methods, referencing skills, and digital proficiency.
  
• Regularly engage in personal professional development to stay abreast of best practices in student support and higher education trends.
• Collaborate with the Digital Literacy and Library team on the rollout of academic literacies and foundational competencies.
• Assist in developing support resources and asynchronous learning content (e.g., videos, toolkits).

• Represent Student Support Services in faculty meetings, academic forums, and relevant committees.
• Participate actively in institutional committees, contributing to the enhancement of student-related policies and procedures.
• Provide feedback to management on trends and challenges affecting student retention, engagement, and progression.

REQUIREMENTS OF THE JOB

1. A Bachelor’s degree in one of the following (or closely related) fields is required:

• Education (preferably with a focus on Learner Support, Inclusive Education, or Academic Development)
• Social Work
• Public Administration (with exposure to student services or academic governance)
• Development Studies or Communication (with student-centered support components)

3. At least three years of experience in student support, student affairs, academic advising, or counseling within a higher education environment.

4. Familiarity with distance and digital learning environments and proficiency with digital academic platforms.

• Excellent interpersonal and communication skills.
  
• Strong ability in academic counseling, student advising, or pastoral care.
  
• Exceptional organizational and administrative capabilities.
  
• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Learning Management Systems (LMS), such as Moodle.
  
• Critical thinking, problem-solving, and decision-making skills.
  
• Ability to maintain confidentiality, demonstrate empathy, and work sensitively with diverse student populations.
  
• Experience and knowledge of the regulatory frameworks governing private higher education in South Africa, including CHE and DHET requirements.
• Demonstrated ability in data management, reporting, and analytical skills relevant to student support and retention analytics.

• Student-centered approach with strong interpersonal and motivational skills.
• Professionalism, reliability, and integrity in conduct and interactions.
• Excellent organizational skills and the capacity to handle multiple tasks simultaneously.
• Commitment to continuous professional improvement and institutional goals.

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

The core purpose of the job is to comply with initiatives relating to the key institutional objectives: growth, stakeholder engagement, and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Registration Support Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

Relevant computer applications certificates and/or call centre system training would be an advantage.

• Minimum two (2) years ’ experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgment under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

• Experience with help desk support would be an added advantage.

Must be able to work weekends and overtime when necessary.

Listing reference: manco_000640

Listing status: Online

Apply by: 8 February 2025

Job category: Others: Administrative Support and Secretarial

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available. The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Student Services Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

Relevant computer applications Certificates and or Call Centre system training would be an advantage.

• Minimum two (2) years experience in a customer service related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgement under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

• Experience with help desk support would be an added advantage.

Must be able to work weekends and overtime when necessary.