18 Early jobs in South Africa

Early Childhood Teacher

Springs, Gauteng Alicesteiner

Posted 3 days ago

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Job Description

Full-Time | Alice Springs | $92,215 - $31,349 | Closes Monday 18th of August

Join a dynamic and established school dedicated to delivering high-quality Steiner education. Situated on Arrernte country, 10-minutes from the township of Mparntwe / Alice Springs.

The Alice Springs Steiner School is seeking a creative and enthusiastic Early Childhood Teacher for one of our Cassia Transition classes to commence in Term 1 2026 (an earlier start in Term 4 2025 is possible). The successful applicant will be passionate about education. They will understand Steiner pedagogy and have a willingness to learn more.

The Alice Springs Steiner School teachers are supported by experienced teacher assistants. A learning support team also supports teachers and individual students with diverse learning needs. Our Cassia room is a beautiful, home-like environment with a Steiner, play-based program for children who are 5 and 6 years old. The teacher will teach all aspects of The Australian Steiner Curriculum Frameworkfollowing Rudolf Steiner’s early childhood indications of child development.

Qualifications

The applicant must be able to register with the NT Teacher Registration Board (TRB),andprovide a currentOchre Card, Police CheckandFirst Aid Certificate(or be able to provide these prior to the contract start date).

Moving to the Northern Territory

Central Australia and Mparntwe / Alice Springs exceed expectation in the way of adventure, lifestyle, unique events, and experiences. Alice Springs provides an amazing base for exploring the surrounding country, the Top End and Northern Australia.

The Alice Springs Steiner School offers a generous relocation allowance of $5 00 if the successful applicant is located outside of the Northern Territory.

Applications should include:

  • The names, positions, and telephone contact numbers for at least three referees who can comment on your suitability for this position, including one referee at your current school.

If you would like to know more information about the job please download the position description. If you would like to know more about our school, please phone 08 8953 4578 and speak to the Principal, Dina Fieck.

Please email your application to

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Early Professional, Mechanical Engineering

Midrand, Gauteng WSP

Posted 4 days ago

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Job Description

KEY ROLE:

Are you a recent graduate or completing your mechanical qualification, with a passion for mechanical engineering and a strong academic track record? Are you ready to kick-start your career in a dynamic, hands-on environment where innovation meets real-world impact?

We’re looking for a Graduate Mechanical Engineer to join our team in delivering cutting-edge commercial refrigeration solutions across South Africa.

KEY RESPONSIBILITIES:

  • Familiarity with South African National Standards (SANS), ASHRAE, etc., will be advantageous.
  • Relevant tertiary education in air/fluid/heat transfer/thermodynamics or related electives will be advantageous.
  • Must be familiar with the refrigeration cycle and primary equipment.
  • Proficiency in VBA and Dynamo will be advantageous.
  • Assist in design based on client requirements and specifications.
  • Interest in engineering modeling software and BIM (AutoCAD, Revit, BIM360, etc.) is essential.
  • Engage in all project stages, from inception to close-out, including preparing tender documentation.
  • Assist in compiling Bills of Quantities (BOQs).
  • Support engineers with equipment specifications, approvals, and quality control (QA/QC).
  • Participate in site supervision and construction monitoring.
  • Troubleshoot existing installations.
  • Assist with cost control related to mechanical installations.
  • Contribute to project scoping and scope monitoring.

HEALTH AND SAFETY:

Promote SHEQ standards and contribute to a safe working environment in all settings, including offices and construction sites.

Identify SHEQ risks and help implement processes to achieve Zero Harm.

Embody company values to ensure safety and compliance at all times.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

  • BEng / BSc / BTech in Mechanical Engineering.
  • Minimum 70% GPA as of June 2025.
  • No prior experience required; consulting engineering experience is a plus.
  • Interest in becoming a Built Environment Professional (BEP).
  • Current employment with a consulting entity is advantageous but not required.

KEY COMPETENCIES AND SKILLS:

  • Valid Code B driver’s license; own vehicle preferred.
  • Attention to detail and excellent time management.
  • Willingness to learn and adapt to new technologies.
  • Proficiency in computer programs; programming skills are a plus.
  • Experience with Autodesk products (AutoCAD, Revit, Navisworks, BIM360) is advantageous.
  • Self-motivated and team-oriented.
  • Excellent communication skills, both written and spoken.
  • Strong problem-solving abilities.
  • Ability to manage projects independently under guidance.
  • Knowledge of thermodynamic and pipe network design principles.

Join us in shaping a better future for all. Apply today!

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Early Careers | Graduate program

Cape Town, Western Cape Woolworths

Posted 4 days ago

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Job Description

Join our Woolworths' Graduate Program and kick start your career with us today! We take so much pride in giving bright young people a WOW experience at Woolies and beyond. While university or college may have given you serious amounts of knowledge that you’ll need for your chosen career, we are here to take it one step further: to unlock your full potential and super-powers to give you a competitive edge.

Are you a recent graduate looking to kickstart your career in a dynamic and fast-paced environment? Woolworths is on a mission to create a world-class customer experience, and we want you to be a part of it!

Why Join Us?
  1. Exciting Opportunities: Work in online trade, customer analytics, and digital product development.
  2. Innovative Environment: Solve business and customer problems in new and creative ways.
  3. Collaborative Team: Be part of a team that values adaptability, flexibility, and a strong work ethic.
What We're Looking For:
  1. Passion for chasing business goals and solving problems.
  2. Strong verbal and written communication skills.
  3. Excellent attention to detail and ability to work under pressure.
  4. Self-motivated individuals who can work independently or as part of a team.
Key Requirements:
  1. A 3-year degree in a relevant field.

If you're excited about making a difference and gaining valuable workplace experience, apply now and join us on this incredible journey!

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Early Professional, Mechanical Engineering

Midrand, Gauteng WSP in Africa

Posted 6 days ago

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Job Description

Early Professional, Mechanical Engineering

Join to apply for the Early Professional, Mechanical Engineering role at WSP in Africa

Early Professional, Mechanical Engineering

Join to apply for the Early Professional, Mechanical Engineering role at WSP in Africa

Get AI-powered advice on this job and more exclusive features.

KEY ROLE:

Are you a recent graduate or completing your mechanical qualification, with a passion for mechanical engineering and a strong academic track record? Are you ready to kick-start your career in a dynamic, hands-on environment where innovation meets real-world impact?

Job Description

KEY ROLE:

Are you a recent graduate or completing your mechanical qualification, with a passion for mechanical engineering and a strong academic track record? Are you ready to kick-start your career in a dynamic, hands-on environment where innovation meets real-world impact?

We’re looking for a Graduate Mechanical Engineer to join our expert team in delivering cutting-edge commercial refrigeration solutions across South Africa.

KEY RESPONSIBILITIES:

  • An awareness of South African National Standards (SANS), ASHRAE etc. will be advantageous.
  • Air/fluid/heat transfer/thermodynamics etc. tertiary education subject/elective will be advantageous.
  • Must be familiar with the refrigeration cycle and primary equipment.
  • An proficiency in VBA and Dynamo will be advantageous
  • Assistance on design, based on client requirements and specifications.
  • Interest in various engineering modeling software and BIM conversant is essential (AutoCAD, Revit, BIM360, etc.)
  • Interest in all project stages from inception through to close-out and competent in constructing and compiling tender documentation and management of that process.
  • Assisting with the compilation of Bills of Quantities (BOQ’s)
  • Assisting engineers on equipment specifications understanding and approvals
  • Assisting engineers on quality control (QA/QC)
  • Site supervision and construction monitoring
  • Trouble shooting on existing installations
  • Assisting on cost control (related to mechanical installations only)
  • Project scoping and scope monitoring


HEALTH AND SAFETY:

Role model standards for SHEQ performance and behaviour consistent with the company’s health, safety, environmental and quality vision and policies by influencing those around you

Contributing to the identification of SHEQ risks and driving processes to achieve Zero Harm

Embracing, displaying and promoting the company values and ensuring a safe working environment is maintained at all times, whether in the office environment, on construction sites or in the general environment

Qualifications And Experience Required

  • BEng / BSc / BTech in Mechanical Engineering
  • Minimum 70% overall GPA as of June 2025
  • No experience required, any experience in Consulting Engineering will be advantageous.
  • Must have interest in to become a Built Environment Professional (BEP).
  • Individual currently in employ of a consulting entity will be advantageous but not required


KEY COMPETENCIES AND GENERIC SKILLS:

  • Code B drivers licence (preferably own car)
  • Good attention to detail
  • Excellent time management
  • Adaptability – willing to learn and adapt new technologies and methodologies
  • Computer literacy (programming skills will be advantageous)
  • Experience in various Autodesk products (AutoCAD, Revit, Navisworks, BIM360 suite) will be advantageous.
  • Must be self-motivated
  • Team player
  • Excellent communicator, both written and spoken
  • Good problem resolution skills
  • A self-starter who can run with and manage their own projects with the guidance of a senior engineer.
  • Skilled in thermodynamic and pipe network design principles


Imagine a better future for you and a better future for us all.

Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.

An employee Share Purchase Plan is available to all our permanent employees who wish to become owners and vested partners in WSP’s collective success. To find out more about our commitment to the health and wellbeing of our people, and the programs we’ve designed to help you thrive.

With us, you can. Apply today.

Seniority level
  • Seniority level Internship
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Professional Services

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Relief Early Childhood Educators

Springs, Gauteng Martian Logic

Posted 24 days ago

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Job Description

Good Shepherd Lutheran College is a co-educational, non-government school for ELC to Year 12 students. It has three campuses across Darwin: Howard Springs, Palmerston and Leanyer.

Applications are sought from suitably qualified and experienced Early Childhood Educators to join the dynamic relief team across all campuses on a casual basis.

Relief Educators are responsible for creating a stimulating, safe, and supportive environment for children aged 3 and 4 years. You will play a vital role in nurturing our youngest learners and supporting their development through engaging activities and play-based learning.

The ideal candidate will hold a Certificate III or Diploma in Early Childhood Education and Care and will be passionate about supporting young children throughout their early educational journey.

What We Offer:

  • Flexible career journey - casual positions
  • Supportive community that prioritises career growth and wellbeing
  • Free on-site car parking

Applications close: Open to applications on an ongoing basis

Applications may be assessed as they are received, and applicants may be contacted for an interview before the deadline.

For more information and to apply, please visit:

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Early Professional, Mechanical Engineering

Midrand, Gauteng WSP USA

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

**KEY ROLE:**
Are you a recent graduate or completing your mechanical qualification, with a passion for mechanical engineering and a strong academic track record? Are you ready to kick-start your career in a dynamic, hands-on environment where innovation meets real-world impact?
We're looking for a **Graduate Mechanical Engineer** to join our expert team in delivering cutting-edge **commercial refrigeration solutions** across South Africa.
**KEY RESPONSIBILITIES:**
+ An awareness of South African National Standards (SANS), ASHRAE etc. will be advantageous.
+ Air/fluid/heat transfer/thermodynamics etc. tertiary education subject/elective will be advantageous.
+ Must be familiar with the refrigeration cycle and primary equipment.
+ An proficiency in VBA and Dynamo will be advantageous
+ Assistance on design, based on client requirements and specifications.
+ Interest in various engineering modeling software and BIM conversant is essential (AutoCAD, Revit, BIM360, etc.)
+ Interest in all project stages from inception through to close-out and competent in constructing and compiling tender documentation and management of that process.
+ Assisting with the compilation of Bills of Quantities (BOQ's)
+ Assisting engineers on equipment specifications understanding and approvals
+ Assisting engineers on quality control (QA/QC)
+ Site supervision and construction monitoring
+ Trouble shooting on existing installations
+ Assisting on cost control (related to mechanical installations only)
+ Project scoping and scope monitoring
**HEALTH AND SAFETY:**
Role model standards for SHEQ performance and behaviour consistent with the company's health, safety, environmental and quality vision and policies by influencing those around you
Contributing to the identification of SHEQ risks and driving processes to achieve Zero Harm
Embracing, displaying and promoting the company values and ensuring a safe working environment is maintained at all times, whether in the office environment, on construction sites or in the general environment
**QUALIFICATIONS AND EXPERIENCE REQUIRED**
+ BEng / BSc / BTech in Mechanical Engineering
+ Minimum 70% overall GPA as of June 2025
+ No experience required, any experience in Consulting Engineering will be advantageous.
+ Must have interest in to become a Built Environment Professional (BEP).
+ Individual currently in employ of a consulting entity will be advantageous but not required
**KEY COMPETENCIES AND GENERIC SKILLS:**
+ Code B drivers licence (preferably own car)
+ Good attention to detail
+ Excellent time management
+ Adaptability - willing to learn and adapt new technologies and methodologies
+ Computer literacy (programming skills will be advantageous)
+ Experience in various Autodesk products (AutoCAD, Revit, Navisworks, BIM360 suite) will be advantageous.
+ Must be self-motivated
+ Team player
+ Excellent communicator, both written and spoken
+ Good problem resolution skills
+ A self-starter who can run with and manage their own projects with the guidance of a senior engineer.
+ Skilled in thermodynamic and pipe network design principles
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
An employee Share Purchase Plan is available to all our permanent employees who wish to become owners and vested partners in WSP's collective success. To find out more about our commitment to the health and wellbeing of our people, and the programs we've designed to help you thrive.
**With us, you can. Apply today.**
This advertiser has chosen not to accept applicants from your region.

2026 Vodacom Early Careers Programmes

Midrand, Gauteng Vodafone Group

Posted 4 days ago

Job Viewed

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Job Description

2026 Vodacom Early Careers Programmes

Discover Graduate

This is a permanent employment opportunity underpinned by 2 years of skills training programme that is specifically designed for development of future leaders.

The applicants need to have completed at least their under graduate degree or degree equivalent by the end of 2025.

Start date on the programme is 1st February 2026!


The Programme offers graduates a full rounded experience of our business including mentorship and coaching, and on the job training, all whilst earning a full salary and enjoying all the benefits of a full time employee. At the end of the 2 years you will transition into a destination role within the organization. Following successful completion of your graduate programme, there will opportunities to apply for more stretch assignments locally and internationally outside of your comfort zone to build your expertise and leadership capability.

Programme Requirements

  • Must have less than 2 years working experience post studies.
  • Must be 26 years old or younger.
  • South African Citizen by Birth/Naturalizations, or permanent resident. However, citizens of DRC, Kenya, Lesotho, Mozambique, Ethiopia, Egypt and Tanzania are encouraged to apply for consideration in those markets.
  • Must have obtained a minimum of 65% aggregate for completed or most recent academic results.
  • Must have a minimum of a B-degree (B-Com, BSc & B-Tech) qualification (NQF 7).
  • A 3 year National Diploma (NQF 6) will be considered in the following areas only
    • Electrical / Electronic Engineering
    • Computer Software Engineering and
    • Information Systems/Information Technology

2026 Vodacom Early Careers Programmes

Internship

The Vodacom Internship programme is a 12 month fixed term contract which provides workplace experience underpinned by a carefully designed training programme. It allows one to gain valuable work experience, explore career paths, networking with professionals in the field, while earning an income.

This programme is our pipeline into Vodacom Discover Graduate Programme or transition into permanent roles as opportunities arise. The applicants need to have completed at least their undergraduate degree or degree equivalent by the end of 2025. Start dates are 1 February and 1 March 2026.

The Vodacom Internship Programme aims to build a pipeline of skilled talent for the company’s core business areas while offering qualified, unemployed graduates the opportunity to gain hands-on experience and develop key competencies in a fast-evolving digital, technical and telecommunication environment.

Programme Requirements

  • South African Citizen by Birth
  • Must have 0-1 year working experience post studies.
  • Must be 26 years old or younger.
  • Must have obtained a minimum of 65% aggregate for completed or most recent academic results.
  • Must have a minimum of a B-degree (B-Com, BSc & B-Tech) qualification
    (NQF 7).
  • A 3 year National Diploma (NQF 6) will be considered in the following areas only:
    • Electrical / Electronic Engineering
    • Computer Software Engineering &
    • Information Systems/Information Technology

We’re looking for someone who stands out in these areas!

  • Time management
  • Interpersonal skills
  • Communication skills
  • Passion
  • Flexibility
  • Resilience
  • Digital savviness
  • Customer obsession
  • Innovation
  • Complex problem solving
Apply

How to apply and what to expect?

Step 1
Before applying, please review and ensure you meet the eligibility criteria for the role you're interested in.

Step 2
Click the red "Apply Now" button to register your Vodacom profile. Use an email address you’ll remember —this helps you track your application and receive updates from the recruitment team. You’ll be asked to upload your resume and provide details about your education, skills, location preferences, etc. at this stage.

Step 3
After submitting your application, if sucessfull, you’ll receive a confirmation email. A separate email from will follow with a link to your online assessment. Once completed, our Resourcing Team will carefully review your application. We’ll keep you updated throughout the process!

Applications close on 31st August, 2025!

Go Ahead apply today - Good Luck!

In case you have any kind of question, please let us know at the following address:

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About the latest Early Jobs in South Africa !

Manager: Credit Risk Early Collections

Johannesburg, Gauteng Nedbank

Posted 4 days ago

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Job Description

Nedbank Johannesburg, Gauteng, South Africa

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Join to apply for the Manager: Credit Risk Early Collections role at Nedbank

Nedbank Johannesburg, Gauteng, South Africa

Join to apply for the Manager: Credit Risk Early Collections role at Nedbank

Requisition and Talent Acquisition Consultant Details

REQ 132699 - Twanette Coetser

Pipeline Advert

Location and Cluster

Total Business Banking and Retail - CDR - Risk Collection

Sandton, Gauteng

Career Stream

Credit Collections

Leadership Pipeline

Manage Self Professional

Manager Credit Risk Early Collections

Job Purpose

We are looking for a Manager Credit Risk Early Collections (without direct reports)to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Key Deliverables

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Credit and Credit Risk assessment and collections of arrears/excesse s of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance (motor vehicles/yellow goods.

Job Responsibilities

  • Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
  • Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
  • Managing and preparing portfolio review presentations based on Management Information Systems (MIS).
  • Implement sound credit risk management by providing advice on specialized credit risk matters to sales.
  • Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
  • Provide feedback daily/weekly/ monthly
  • Meet clients' expectations by resolving queries within turnaround times.
  • Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
  • Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
  • Sharing knowledge with all stakeholders.
  • Manage own efficiency by drafting and implementing team's strategies.
  • Enhance processes by constantly seeking innovative improvements to the credit systems.
  • Adapt to changes in Legislation by enforcing the compliance to the changes.
  • Address issues raised in culture surveys by participating in the development and implementation of action plans.
  • Create a client service culture through various required interventions.
  • Support and encourage staff to participate and support corporate responsibility initiative.
  • Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
  • Generate innovative ideas and share knowledge.

Minimum Experience Level

  • Minimum 5 years' experience in a Credit role in a Banking environment
  • Minimum 5 years' experience collecting Arrears or Excess accounts

Preferred Qualification

  • Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

  • Business administration and management
  • Change management
  • Client service management
  • Communication Strategies
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Organisational systems
  • Principles of project management
  • Strategic planning
  • Management information and reporting principles, tools and mechanisms

Please contact the Nedbank Recruiting Team at +27 860 555 566

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Finance and Sales

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Early Intervention Speech Language Pathologist

Springs, Gauteng Communityconnectionsrelocation

Posted 4 days ago

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Job Description

Early Intervention Speech Language Pathologist

Join to apply for the Early Intervention Speech Language Pathologist role at Community Connections

Early Intervention Speech Language Pathologist

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Early Intervention Speech Language Pathologist, La Plata, San Juan, and/or Archuleta counties

Community Connections, Inc. is seeking a part-time licensed Speech Language Pathologist to provide SLP services for children birth – 3 in Early Intervention. Flexible schedule and hours may range from 2-16 hours per week. Services are provided in homes and community settings, both in-person and via Zoom/telehealth. We promote a coaching model (empowering parents and teachers to continue implementing strategies between visits). Qualified applicants must delight in working with young children and enjoy being part of a team supporting families. Ability to provide services in Spanish is ideal, but not required. Intimate knowledge of Indigenous (primarily Diné and/or Ute) or Hispanic cultures is also ideal but not required. $35-40/hr DOE (plus mileage) includes direct service as well as prep and travel time. Open until filled.

Full job description and application information is available at Early Intervention Therapist

Reports To: Director of Children and Family Services

FLSA : Part-time/Hourly/Non-exempt

Job Description : Early Intervention Therapists serve Community Connections as part-time employees working with children and families through the Part C/Early Intervention Program. Schedules are flexible, and are generally scheduled with families and coordinated with the Child Find team as needed. Participation in needed Part C trainings is required. Must provide own transportation and be willing to travel around local communities to families’ homes, childcare settings and other community locations where children and their families are.

Responsibilities:

  • Participate in public and private insurance billing as requested and as able.
  • Become a Medicaid provider.
  • Assist in developing Individual Family Support Plans (IFSP).
  • Implement assigned strategies and action plans from the IFSP.
  • Work with the Service Coordinator for each family to identify family priorities and gather resources for the family.
  • Participate in trans-disciplinary teams as needed.
  • Attend IFSP meetings and reviews.
  • Provide ongoing assessment, at least annually, with a qualified tool and family input.
  • Maintain current and accurate documentation, including certifications, licensing, endorsements and registrations, and shall register and update his or her information at least annually in the provider database maintained by the division for developmental disabilities.
  • Participate in the reporting of Child outcomes, meeting the minimum requirements.
  • Submit paperwork for billing and payroll in a timely and accurate manner.
  • Stay current in trends in Early Intervention, Best Practices and Evidence-Based Practices for applicable field.
  • Respond to families’ needs in professional and courteous manner, building relationships with families and children that will become the basis for all interventions.
  • Communicate problems or concerns to the Service Coordinator or Early Intervention Program Manager immediately.
  • Fulfill other duties requested by the Early Intervention Services Director to assure community compliance with the State and Part C Federal Assurances.


Core Competencies:

  • Approachability
  • Compassion
  • Customer Focus
  • Interpersonal Savvy
  • Listening
  • Organizing
  • Process Management
  • Time Management
  • Understanding Others


Knowledge and Abilities:

  • Ability to prioritize
  • Ability to access situation quickly
  • Customer service and professional communication
  • Follow guidelines and ability to stay in compliance with federal guidelines
  • Ability to commute for business, when needed. If driving, must possess a drivers’ license in the state they reside and current auto insurance
  • Satisfactory completion of all background checks and references, including Motor Vehicle Record is required***


Qualifications: Must hold a B.A or Master’s in the appropriate professional field (Occupational Therapy, Physical Therapy, Speech and Language Pathology, Early Childhood Special Education, Social Work, etc.) and corresponding licensure for the State of Colorado (SLP: Colorado state certification or graduate student in speech-language pathology completing their clinical fellowship.) Experience working with children birth through three strongly preferred.

Physical Demands of the Job: These essential tasks may be performed These essential tasks may be performed with or without accommodations or assistive technology. Employees in this position may spend significant hours on the computer writing and corresponding. While performing the duties of this job, the employee is regularly required to be stationary, move indoors and within the community, position self, use objects, communicate verbally, in writing, and via in-person, computer and phone, and observe. The employee will be required to attend meetings, training, and other community activities within the region of Southwest Colorado, with the possibility of occasional travel within Colorado or out of state to training or conferences.

  • Please consult Human Resources for questions regarding specific criminal convictions and/or traffic violations that may preclude employment. EOE.

Seniority level
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Employment type
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Team Manager: Early Stage Collections

Tenacity Financial Services

Posted 9 days ago

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Job Description

permanent

To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. 

Main Activities

1.  Manage daily operations 

ul>
  • Develop and implement programs and procedures to improve collector and collecting productivity
  • Manage measurement standards for the improvement of performance and operational effectiveness
  • Resolves customer complaints and queries
  • Ensures acceptable levels of delinquency and minimises write-offs by directing personal in the management of their queues
  • Ensure correct collection procedures are followed and give direction to employees on what to do and how to improve
  • Develop, plan, and implement section goals and objectives
  • Demonstrates continuous effort to improve operational processes and work cooperatively and jointly to provide quality customer service
  • Review delinquent accounts
  • Manage staffing forecasts and WFM schedule requirements
  • Manage adherence to Collection procedures
  • Collate and effectively utilise Collection reports
  • To action any ad-hoc requests 
  • 2. Coaching and mentoring of team 

    • Identify training needs and ensure adequate training and coaching takes place
    • Upskill team in resolving escalated customer queries
    • Develop the team through motivation, counselling, soft skill training and product knowledge education
    • Conduct QA audits for all agents on a weekly basis

    3. Team Administration

    • Ensure new starters effectively transition into the team
    • Conduct probation review meetings during first 3 months of employment
    • Address any behavioural concerns in line with the Company’s Disciplinary Policy
    • li>Manage the team’s absenteeism in line with the Company’s Absence Management Policy i.e. return to work etc. 
    • Ensure all leave transactions is processed on ESS
    • Manage the waybill and overtime/special time to payroll
    • Ensure the termination process is completed for all employees leaving the business 

    4. Team performance, monitoring and reporting 

    • Set, track and report on individual targets for each agent within the team
    • Collate and effectively utilize reports for performance management of department KPI’s
    • li>Conduct monthly performance reviews with team
    • Address any underperformance in line with the Company’s Performance Improvement Policy 
    • /ul>

      1.  Qualification

      • Grade 12

      2.  Experience

      • A minimum of 5 years’ experience within the call centre environment
      • li>3 years’ experience in a similar role li>Experience in Employee Relations, Poor Performance and Absence Management
      • Experience in leading and managing teams of at least 12 people

      3. Functional Knowledge and Skills

      • Knowledge and understanding of call centre processes and methodology
      • Knowledge and understanding of the Retail Credit Account Management business
      • Ability to effectively, clearly and convincingly communicate at all levels in the company and with customers and suppliers (both verbally and in writing)
      • Efficient in MS Outlook, MS Word, MS Excel, 
      • Knowledge of the account management principles and an understanding of the consumer credit/retail credit environment
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