147 Director Of Customer Experience jobs in South Africa

We are seeking an experienced and motivated Client Relations Consultant to join a UK-based recruitment firm operating within the engineering sector. This role is a natural progression from a Client Relations Executive position and is designed for individuals with a strong background in business development within the recruitment industry.

You will independently acquire new engineering clients, secure vacancies, and manage long-term client relationships while collaborating closely with internal delivery teams to ensure successful placements. This role requires someone who understands the recruitment sales cycle and has a passion for building lasting partnerships in a highly technical industry.

If you're a skilled BD professional in recruitment looking to work with a reputable UK employer while based in South Africa, this is your opportunity to step into a strategic, high-impact role.

Lead Generation & Business Development

• Proactively generate leads using platforms like LinkedIn, SourceBreaker, and existing recruitment networks.
• Conduct daily outbound calls and follow-ups to convert prospects into active engineering clients.
• Secure high-quality vacancies and build a consistent client pipeline through structured sales activity.
• Apply the Pioneer Sales Process to deliver consistent and measurable BD success.

Client Engagement & Relationship Management

• Conduct detailed client discovery and vacancy qualification using structured tools such as Vacancy Sheets and Top-Down Models.
• Arrange and lead virtual or in-person client meetings to understand hiring challenges and present recruitment solutions.
• Provide market insights and salary benchmarks relevant to the engineering sector.
• Negotiate terms of business confidently, with managerial support where necessary.

Vacancy Management & Recruitment Collaboration

• Work closely with the Drive/Win team and delivery consultants to ensure accurate briefing, timely feedback, and successful candidate placements.
• Oversee the entire recruitment process from vacancy brief through to offer negotiation and onboarding.
• Maintain strong communication with active clients to manage expectations and secure repeat business.

Strategic Client Development

• Identify and escalate high-potential clients to the PSL/MTS team for further development.
• Target accounts with long-term growth potential and explore Preferred Supplier List (PSL) opportunities.
• Use metrics and performance data (e.g., gross revenue, fill rates, vacancy coverage) to refine strategy and improve outcomes.

Planning, Reporting & Organisation

• Plan your diary effectively to prioritise high-value tasks and optimise results.
• Monitor personal KPIs such as CV conversion rates, fill rates, and vacancy acquisition.
• Attend internal training academies and participate in structured 1:1 development sessions with your manager.

• Minimum 2 years of business development experience in the recruitment industry (essential).
• Strong understanding of recruitment processes and vacancy lifecycle.
• Exposure to or interest in the engineering or technical recruitment market (advantageous).
• Proven success in securing new clients, negotiating terms, and meeting revenue targets.
• Excellent communication, questioning, and listening skills with a professional, consultative approach.
• Confident using CRM systems, LinkedIn, and recruitment-specific platforms such as SourceBreaker.
• Must have a reliable laptop and stable high-speed internet for remote work.

Description:

Our UK-based client is a forward-thinking company dedicated to designing and delivering innovative landscape and construction solutions that challenge the status quo. With a strong passion for quality, design excellence, and innovation, they continuously refine and expand their product range to empower architects, designers, and contractors to push the boundaries of outdoor landscape projects.

They are now looking for a
Client Relations Executive
to support business growth by building relationships with new prospects across various sectors. This is a fantastic opportunity for someone who is confident on the phone, proactive in outreach, and eager to contribute to pipeline growth through meaningful connections.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities

• Conduct outbound calls, emails, and LinkedIn outreach to connect with new prospective clients.
• Source leads from platforms such as Barbour ABI and target local authorities, developers, highways, and architects.
• Promote innovative solutions such as aluminium and steel landscape edging products, offering samples to genuinely interested prospects.
• Support the technical manager by booking high-quality face-to-face meetings.
• Build and maintain a strong sales pipeline within the client relations function.

Skills, Experience & Requirements

• Consistently increase the sales pipeline.
• Secure quality meetings with decision-makers.
• Promote and generate interest in unique, market-leading landscape products.
• Hungry, humble, and smart with strong interpersonal skills.
• Confident on the phone and resilient in handling outbound calling.
• Organised, proactive, and motivated by results.
• Friendly, approachable, and able to build rapport quickly.
• Previous experience in outbound calling and CRM systems is beneficial.

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

SALES & RELATIONSHIP CONSULTANT – IBV PRIVÉ PRIVATE WEALTH CLUB

Job Description

The Sales and Relationship Consultant will be responsible for driving membership growth while managing and deepening relationships with IBV Privé members. This role is suited to individuals with proven Sales experience who are ready to transition into a high-level client relationship role in the luxury private wealth environment.

IBV Privé is a distinguished private wealth club, offering a lifestyle of luxury, discretion, and bespoke services to a select clientele. Our reputation is built on service excellence and exclusivity, and we are seeking an accomplished professional to contribute to our continued growth.

Key Deliverables

• Achieve defined membership sales targets and revenue objectives

• Develop and implement sales strategies aimed at attracting high-net-worth clients

• Strengthen and maintain enduring client relationships through consistent engagement

• Expand the membership base through strategic prospecting, networking, and lead generation

• Drive new membership acquisition through targeted prospecting, networking, and strategic sales initiatives

• Oversee accurate reporting of sales activity, pipeline management, and forecasting

• Monitor competitor activity and market trends to identify new opportunities

• Represent IBV Privé at high-profile events, networking functions, and client engagements

• Identify cross-selling and up-selling opportunities across IBV Group services

Candidate Profile

The ideal candidate will demonstrate:

Education

• Minimum: Matric (Grade 12)

• Preferred: Diploma or Degree in Sales, Marketing, Business Management, or related field

Experience

• At least 2 years of proven experience in luxury, hospitality, private membership, or financial services or private membership environments

• Proven track record of meeting and exceeding sales/revenue targets

Skills & Attributes:

• Excellent communication, negotiation, and presentation skills

• Commercial acumen, strong organisational ability, and attention to detail

• A professional presence, client-service orientation, and the ability to engage with high-net-worth individuals

• An existing network within luxury or wealth-related industries (advantageous)

Opportunities and Rewards

• A prestigious and exclusive work environment within South Africa's leading private wealth club

• Competitive remuneration, including performance-based incentives

• Access to professional growth opportunities within the IBV Group

Application Process

Please submit the following:

• A detailed CV outlining relevant experience

• A concise cover letter my

We are searching for a Client Relations Manager. The successful candidate will be responsible for developing and maintaining relationships with Insurers, Brokers, and underwriting Managers. Also managing assessing administrators, ensuring the smooth running of Operations in order to optimise profits.

Key responsibilities:

Ensure requisite administration and authorisation takes place for validation of procurement process.

Ensure internal and external governance and compliance is always adhered to.

Provide superior liaison with external partners to retain current business and attract new business

Identify and report irregularities to risk management.

Ensure accurate administration of monthly payments and purchases.

Relevant tertiary qualification

National Senior Certificate (Grade 12)

3-5 years of General Management, Client and Customer Service experience

Salesforce and Zendesk experience advantageous

Microsoft Excel - Advanced

Reliable transport

About Sable International
Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients. We pride ourselves on providing solutions that suit our client's unique individual circumstances; our employees are key in achieving this goal.

The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Are you a confident, detail-oriented professional with 2 to 5 years' experience in client services, onboarding, and compliance within the financial industry? Are you looking for a dynamic environment where you can grow your career, take ownership of your work, and engage with clients from around the world?

We're looking for an energetic, driven, and people-focused
*Client Relations Consultant *
to join our high-performing Forex team. You'll be the first point of contact for new and existing clients—building relationships, supporting their onboarding journey, and ensuring a seamless, compliant process every step of the way.

You're Perfect For This Role If You

• Have 2–5 years' experience in client services, onboarding, or compliance (ideally in the financial or Forex space)
• Are confident, bubbly, and professional in your communication—both written and verbal
• Are ambitious, eager to learn, and comfortable taking initiative
• Can work independently but also enjoy being part of a close-knit, collaborative team
• Have a keen eye for detail and a strong sense of accountability
• Are well-organised and able to manage multiple tasks under pressure
• Are proactive and solution-oriented when engaging with clients
• Are tech-savvy and proficient in MS Office (especially Excel, Word, and Outlook)

Bonus Points If You

• Have experience working with international clients
• Have worked with CRM systems or client databases
• Understand regulatory compliance and onboarding processes within a financial services business

What You'll Be Doing

• Serve as a key contact point for clients, managing inbound enquiries via email, phone, and online platforms
• Guide clients through the onboarding and compliance process, ensuring all required documentation is received, reviewed, and processed accurately
• Work closely with a team of brokers to support daily operational and administrative tasks
• Provide exceptional customer service that builds long-term relationships and promotes client retention
• Identify opportunities for lead generation, upselling, or cross-selling based on client needs
• Maintain accurate client records and ensure systems are updated timeously

*Why join us? *
At Sable International, you'll join a team that values growth, initiative, and excellence. We offer a fast-paced environment where high performers are recognised, and no day is the same. If you're ready to take your career to the next level and you thrive in a client-centric role that offers exposure to international markets—this is the opportunity for you.

We are searching for a Client Relations Manager. The successful candidate will be responsible for developing and maintaining relationships with Insurers, Brokers, and underwriting Managers. Also managing assessing administrators, ensuring the smooth running of Operations in order to optimise profits.

Key responsibilities:

Ensure requisite administration and authorisation takes place for validation of procurement process.

Ensure internal and external governance and compliance is always adhered to.

Provide superior liaison with external partners to retain current business and attract new business

Identify and report irregularities to risk management.

Ensure accurate administration of monthly payments and purchases.

Relevant tertiary qualification 

National Senior Certificate (Grade 12)

3-5 years of General Management, Client and Customer Service experience

Salesforce and Zendesk experience advantageous

Microsoft Excel - Advanced

Reliable transport

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Closing Date
28 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
This role assists clients telephonically or face to face, in accordance with business, process and compliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role.

Provides telephonic and face-to-face service to customers. Adheres to service and quality standards. Adheres to business, process and compliance rules. Moderate to high level of technical knowledge. Multi skilled across product and process relevant to the business area.

Skills
Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Closing Date
22 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
na

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Matriculation Certificate (Matric)

Closing Date
13 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story