Client Support Specialist Remote

Vereeniging, Gauteng Vortala

Posted 20 days ago

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Job Description

Introduction

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your Responsibilities

Your specific role responsibilities include, but are not limited to:

  • Answering incoming support calls, email and chat from live clients regarding their website and plan type service
  • Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
  • Advising live clients on new digital marketing methods to maximize site performance
  • Coordinating with internal teams to complete client requests
Desired Experience & Qualifications

To be invited for an interview, you should possess the following skills and experience:

  • An upbeat, positive phone manner that exudes confidence and trust to our clients
  • Direct client service experience (via phone and email) and a passion for providing exceptional service
  • Superior written and verbal communication skills
  • Basic HTML skills
  • Basic Photoshop skills
  • Basic digital marketing skills (including SEO and social media)
  • Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Interested?

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

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IT Client Support Engineer (Remote, Contract)

Vereeniging, Gauteng INFUSE

Posted 18 days ago

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Job Description

INFUSE Cape Town, Western Cape, South Africa

INFUSE Cape Town, Western Cape, South Africa

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  • We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
  • We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
  • At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
  • From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

OUR HIRING PROCESS:

  • We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
  • We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
  • At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
  • From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!

Key Responsibilities:

  • Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
  • Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
  • Maintain a high level of user satisfaction by delivering exceptional service and support.
  • Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
  • Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
  • Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.

Qualifications:

  • Minimum 2-3 years of experience in remote IT support or a similar role.
  • Proficient in the administration of Windows 10/11 and macOS environments.
  • Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
  • Hands-on experience with Entra ID (former Azure Active Directory).
  • Familiarity with the ITIL framework and a foundational understanding of networking concepts.
  • Experience with Mobile Device Management (MDM) solutions is a plus.
  • Knowledge of modern AI tools like ChatGPT is a plus.

Personal Competencies:

  • Outstanding collaboration and communication skills that foster teamwork across diverse groups.
  • Proficient in written and spoken English (Advanced).
  • Excellent analytical abilities with a keen attention to detail.
  • Strong focus on user needs and a commitment to delivering quality service.
  • Positive attitude, flexibility, and proactive approach to problem-solving.
  • Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
  • Experience working within multinational teams is desirable.

Work schedule:

  • Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
  • Days-off on US national holidays.
  • Reduced Fridays during summer.
Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Contract
Job function
  • Industries Food and Beverage Services

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Client Support Specialist - Remote - Work From Home

Vereeniging, Gauteng Vortala

Posted 20 days ago

Job Viewed

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Job Description

Client Support Specialist - Remote - Work From Home
  • Remote
  • Permanent
  • Full Time
  • Published: 1 day ago
Introduction

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Responsibilities

Your specific role responsibilities include, but are not limited to:

  • Answering incoming support calls, email and chat from live clients regarding their website and plan type service
  • Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
  • Advising live clients on new digital marketing methods to maximize site performance
  • Coordinating with internal teams to complete client requests
Desired Experience & Qualifications

To be invited for an interview, you should possess the following skills and experience:

  • An upbeat, positive phone manner that exudes confidence and trust to our clients
  • Direct client service experience (via phone and email) and a passion for providing exceptional service
  • Superior written and verbal communication skills
  • Basic HTML skills
  • Basic Photoshop skills
  • Basic digital marketing skills (including SEO and social media)
  • Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Interested?

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Business Support Executive for Specific Client - South Africa

Vereeniging, Gauteng Smart PA

Posted today

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Job Description

Business Support Executive – South Africa - Specific Client Support Business Support Executive – South Africa - Specific Client Support Permanent employee,Full-time· South Africa - REMOTE 200,000 - 450,000 R per year Job Description Unleash your potential and join the team redefining the future of administration! Who We Are At SmartPA , we don’t just provide support – we transform it.
Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations.
With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.
If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!
Key Responsibilities and Skills What You’ll Do
The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily.
In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success. Here’s what your day-to-day will look like: Collaborate & Innovate
  • Work within our agile pod structure to deliver comprehensive and seamless support across a variety of tasks and projects for stakeholders.
  • Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
  • Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.
Manage Key Tasks with Excellence
  • Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
  • Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
  • Perform accurate data entry and reporting, ensuring all insights are actionable and timely.
Support Business Growth
  • Identify inefficiencies and proactively recommend process improvements, helping us work smarter.
  • Assist in creating workflows, automating repetitive tasks and embedding best practices across your client’s operations.
Be a Relationship Builder
  • Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
  • Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
  • Collaborate across teams to ensure consistent quality and excellence in all deliverables.
Stay Adaptable
  • Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.
Skills We’re looking for someone who:
  • Thrives in a dynamic, entrepreneurial environment where no two days are the same.
  • Is passionate about redefining what it means to deliver world-class PA and admin support.
  • Can manage their own time and workload effectively, delivering results with confidence.
  • Brings enthusiasm, creativity, and positivity to their work.
  • Enjoys contributing ideas to improve processes and drive business growth.
Experience What You’ll Need Your experience is key, but your attitude is what sets you apart. Essential:
  • Proficiency in MS Office (especially Outlook, Word, and Excel).
  • Proven experience in diary management, data handling and project coordination.
  • A track record of meeting tight deadlines and juggling competing priorities.
Desirable:
  • Familiarity with Google Suite, CRM platforms and booking systems.
  • Background in office management, account management, or similar.
  • Experience in process improvement and creating efficiencies.
Work Remotely Yes (however may be required to attend office in Johannesburg North in the future) Schedule Hours of Work: 37.5 hours per week,Monday–Friday, aligned with UK time zones (including daylight savings adjustments), with core hours being 10:00-16:30. What's in it for you? At SmartPA, we believe in rewarding talent and supporting your growth:
  • Competitive Salaries
  • Yearly Bonuses based on company, department, and individual performance.
  • Hybrid/Remote Work: Whether you prefer a hybrid model or require remote work due to your location, we’re open to discuss options that work for you!
  • Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
  • 33 Days Holiday: Because rest fuels greatness.
  • Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
  • Enhanced Benefits: Unlock additional perks based on your loyalty and length of service.
Apply for this job About us At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace. We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services. Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals
Apply for this job #J-18808-Ljbffr
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Telesales & Customer Service Representative

Vereeniging, Gauteng Midvaal Recruitment

Posted 13 days ago

Job Viewed

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Job Description

Overview

Vacancy : Telesales & Customer Service Representative – Vereeniging

Location : Vereeniging

Start Date : As soon as possible

A well-established franchise company based in Vereeniging is seeking a dynamic and customer-focused Telesales & Customer Service Representative to join our team.

Minimum Requirements
  • Matric (Grade 12) – essential
  • 2–3 years telesales experience
  • 3–4 years customer service experience
  • Own reliable transport and valid driver’s license
  • Excellent communication skills – well-spoken and professional
  • Strong telephone etiquette
  • Bubbly and positive personality
  • Ability to work independently and as part of a team
  • Strong business mindset and problem-solving skills
Key Responsibilities
  • Conduct outbound telesales calls to generate leads and close sales
  • Build and maintain relationships with new and existing customers
  • Handle customer queries and provide exceptional service
  • Maintain accurate records of sales and customer interactions
  • Meet and exceed sales targets and service KPIs
We Offer
  • Salary 10K - 11K
  • Competitive salary package
  • Supportive and friendly working environment
  • Opportunity to grow within a successful franchise group

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Customer Service Manager Work From Home

Vereeniging, Gauteng Galaxy Outsourcing Limited

Posted 21 days ago

Job Viewed

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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Entry-level Customer Service Care Consultant(Training Offered)

Vereeniging, Gauteng Lekhi Direct Marketing

Posted 10 days ago

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Job Description

We are looking for a young, hardworking, and ambitious individual to offer customer care at selected retail stores under our company. NO EXPERIENCE NEEDED . The potential candidate will be given intensive management training and coaching. Through our dynamic training program, you will gain hands-on experience, network with industry professionals, and embark on exciting travel opportunities—all while developing the expertise to launch your own marketing business.

Over The Course Of Training, Participants Will

  1. Receive Comprehensive Training: Learn essential marketing strategies, digital tools, and business management techniques from industry experts.
  2. Gain Practical Experience: Work on real-world projects and campaigns, applying your skills in a supportive and innovative environment.
  3. Travel and Network: Participate in industry events and travel opportunities to build valuable connections and expand your professional network.
  4. Develop Business Acumen: Get practical insights into running a marketing company, from client acquisition to financial management.

The candidate should be well-spoken, self-driven, passionate, possess good communication and interpersonal skills, be energetic, and willing to work in a team environment.

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Customer Service Manager - UK Company. (Work From Home)

Vereeniging, Gauteng Galaxy Outsourcing Limited

Posted 21 days ago

Job Viewed

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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Entry-level Customer Service Care Consultant(Training Offered)

Vereeniging, Gauteng Lekhi Direct Marketing

Posted 14 days ago

Job Viewed

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Job Description

We are looking for a young hardworking and ambitious individual to offer customer care at selected retail stores under our company. NO EXPIRIENCE NEEDED the potential candidate will be given intense management training and couching. Through our dynamic training program, you will gain hands-on experience, network with industry professionals, and embark on exciting travel opportunities—all while developing the expertise to launch your own marketing business.



Over the course of training, participants will:



Receive Comprehensive Training: Learn essential marketing strategies, digital tools, and business management techniques from industry experts.Gain Practical Experience: Work on real-world projects and campaigns, applying your skills in a supportive and innovative environment.



Travel and Network: Participate in industry events and travel opportunities to build valuable connections and expand your professional network. Develop Business Acumen: Get practical insights into running a marketing company, from client acquisition to financial management.



The candidate should be well spoken,self-driven,passionate,good communication skills,interpersonal skills,energetic, and willing to work in a team environment.
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