443 Customer Experience jobs in South Africa

We are hiring! We are looking for a smart, customer-centric, and performance-driven Pargo Point Experience Agent to join our team and develop technology to change how people send and receive parcels. Join us and be part of a fast-growing business disrupting the e-commerce delivery landscape in South Africa.

The Opportunity

You will be part of a team of agents championing omnichannel solutions by ensuring best practices for all Pargo counter product services.

As a PUP Experience Agent, you will engage with Pargo points to support and unblock inhibitors for Pargo's counter collection, return, and send solutions. You will ensure your network of stores provides a positive experience for Pargo customers.

The Role

You will be part of the Customer Experience team, serving as the first line of communication in and out of the company.

Your role involves supporting the Customer Experience team by assisting with client queries across various channels and supporting the operations team in following up on parcels.

Your responsibilities :

• Enhance Pargo's counter services through daily performance calls at parcel points.
• Troubleshoot in-store app devices and escalate deviations.
• Conduct detailed training on Pargo counter services to ensure store process compliance.
• Generate field intelligence to improve performance and develop new services.
• Champion Pargo's omnichannel solutions.

Requirements

Aligned with our values, a detail-oriented, energetic executor with:

• National Senior Certificate or equivalent
• 1-2 years experience in sales, customer service, or field operations
• Strong computer literacy, experience with office suites (G-suite preferred), and managing spreadsheets
• Ability to work under pressure and meet targets
• Ability to interpret data dashboards for proactive engagement
• Excellent verbal and written communication skills
• Proficiency in phone communication and generating buy-in
• Use of analytics dashboards for proactive measures
• Bilingual in English and local language
• Self-motivated and excited about technology
• Systematic approach and analytical mindset
• Based in Cape Town and able to work in our Gardens office 2 days a week

Our Approach

Our vision is to create access for anyone in Africa. We achieve this by:

• Taking action
• Executing exceptionally
• Embracing change
• Being transparent
• Prioritizing our customers
• Dreaming BIG

Benefits

Our young, hardworking team enjoys:

• Valuable learning opportunities with experienced professionals
• Insights into a high-growth startup
• Competitive pay
• Encouragement of personal initiatives
• Opportunities for self-growth
• Fun activities like cricket, quizzes, and runs

About Pargo

Pargo, based in Cape Town, is a smart logistics company making last-mile distribution accessible, affordable, and convenient through a network of over 4000 tech-enabled pickup points across Southern Africa. Founded in 2015, we aim to enable e-commerce growth and create access for all in Africa.

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

• Core Responsibilities
• Claims Management: Oversee the entire claims process from lodgement to settlement, ensuring claims align with policy guidelines and industry regulations. Assess and validate claims accurately, preventing and identifying fraudulent claims with the support of provided training and tools.
• Sales & Retention: Engage with customers to understand their insurance needs, provide expert guidance, and drive sales by following up on quotes. Proactively work on retention by addressing concerns and reviewing existing policies.
• Customer Support & Guidance: Handle inbound inquiries (calls, emails, LiveChat) empathetically and professionally, providing clear instructions and assistance.
• Communicate next steps clearly and resolve disputes or complaints promptly.
• Secondary Responsibilities
• Team Collaboration: Work with the team to achieve sales, claims and service targets and maintain exceptional customer satisfaction.
• Task Management: Ensure all communications and tasks are completed within service level agreements, and maintain accurate electronic customer files.
• Additional Support: Support the team as and when required. Identify recovery opportunities and provide information to assist the Third-Party Recovery team with successful recoveries. Stay updated on industry trends, competitor offerings, and regulatory changes to continuously improve service quality.

• Proven Experience: 2–3 years of experience in customer service or claims handling, with a proven track record of meeting or exceeding targets (references required).
• A school certificate is required; a 3-year degree is preferred for its emphasis on critical thinking and problem-solving.
• Bicycle Knowledge: Technical expertise in bicycles, including knowledge of components, brands, and repair assessment.
• Insurance Knowledge: Familiarity with insurance products (training provided for those with limited knowledge).
• Soft Skills: Excellent communication, interpersonal, and problem-solving skills.
• Ambition & Growth: A desire to learn and grow within the company, coupled with strong team collaboration abilities.
• Location & Transport: Own transport is required; candidates residing in Stellenbosch or nearby areas are preferred.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

• Meet and greet the clients and ensure that all customers are treated professionally
• Make sure hostess greets customers and calls CSE to assist with customer delivery process
• In the instance that you are not available to attend to the client upon arrival, notify the Salesperson to be ready to welcome their client
• Ensure the customer has been food and drinks and make the client comfortable via the hostess
• Manage Trade-ins of vehicles ensure the VIN number to correspond with settlement letter and trade and retail to be confirmed is correct.
• Facilitate the car evaluation process for Trade-ins at the workshop
• Ensure that the team have all the docs to captured on relevant platforms
• Complete client information checklist to check that all documentation is correct and that the correct car is being delivered. Hand a copy of the checklist to the F&I to ensure the contract is correct, for example engine, VIN numbers etc
• Open file and accurately complete FICA administration and insurance administration for handover to F&I as per client checklist
• Confirm the documentation needed and send the driver with the client to get 3-month bank statements as well as copy of ID part of bank process if client has INTERNET banking, then use the bank app for the bank statements/certify of ID can be done by F and I.

CUSTOMER EXPERIENCE EXECUTIVE R18000 - R2000 / Johannesburg North
Matric with at least 2 years of experience in a customer interfacing role.
MS Word: Word, Excel, PowerPoint, prior Industry related platform experience will be advantageous. Delivery logistics - monitor the delivery board, monitor customer care, Inspect vehicles that are planned to be delivered, Arrange the drivers for pickups from customer destination to dealer, prepare the cars for delivery/collection and ensure car ready for delivery. Customer Handover, Aftersales, Showroom and facilities coordination as well as evaluations.

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Are you a customer-centric leader passionate about driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial Bank as they embark on their journey into the vibrant Namibian market! This is an excellent opportunity for Namibian nationals to make a significant impact.

Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touchpoints. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes.

1. Define and communicate the service framework to ensure alignment and understanding across all business units.
2. Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs.
3. Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management solutions.
4. Cultivate a customer-centric culture by defining CX KPIs, engaging frontline and back-office staff, and providing training and coaching.
5. Act as a brand ambassador and customer advocate, owning customer journeys, identifying pain points, and driving systematic problem-solving.
6. Drive cross-functional engagement, stakeholder mapping, and accountability for CX initiatives across the organization.

1. Bachelor’s degree in Marketing, Business, Product Development, or similar field.
2. Any CX certification would be advantageous.
3. Minimum of 8 years of experience in client engagement or client services, with at least 5 years at a managerial level.
4. Demonstrated leadership skills, ability to set vision and strategy, and drive implementation.
5. Proficiency in public speaking and engagement, both internally and externally.
6. Strong multitasking and project delivery skills, with experience in stakeholder engagement and executive influence.

If you meet the above requirements, please send your resume DIRECTLY to:

If there is no reply within two weeks, please assume that your application for the vacancy was unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.

Purpose

• The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.
• They will have the responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise.
• Their role involves supervising and enhancing the overall customer experience during interactions with the bank, with a focus on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
• Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints.

Duties

• Provide advisory role to missions.
• Customer Experience advocate- Provide training and guidance to the marketing community.

Requirements

• Must have a Matric
• Must have Marketing Relevant Advanced Diploma / Degree.
• Must have Customer Experience relavant Certification.
• Must have 3-5 years management experience.
• Must have 7-10 years' experience in the Customer Experience Role

Skills

• Customer Focus
• Communication

Customer Experience Manager • Johannesburg, ZA

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join our team in Cape Town, South Africa.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

WHO WE ARE LOOKING FOR:

Someone with:

· 3 to 5 years’ relevant experience in shipping, clearing, freight forwarding or logistics

· Strong knowledge of supply chain operations and customer service excellence

· Proven stakeholder management and communication capabilities

· Analytical, organized, and digitally savvy

· Able to operate under pressure and manage competing priorities

· Execution-oriented with a cost-conscious mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .