18 Claims Processor jobs in South Africa

Senior Short Term Insurance Claims Handler with minimum 3 years’ Personal Lines and Commercial Claims experience in senior capacity and with the required NQF4 and RE5 Certifications, required to join this Broker Firm based in Bellville, Cape Town.

Minimum requirements:

• Matric essential
• NQF4 Short Term Insurance minimum
• RE5 essential
• Minimum 3 years’ claims handling experience in Personal Lines and Commercial Insurance in a senior role required
• Flexi, Cardinal and or CIMS 360 preferred

Duties and Responsibilities:

• Oversee negotiation and settlement of claims across Personal & Commercial lines
• Claims registration
• Claims management
• Negotiate settlements
• Communication with all stakeholders
• Complaints
• Evaluate and improve claims processes

• Make and receive calls to clients
• Gather and follow up all info and documents required to register claims
• Advise on claims under what section covered on policies
• Interact and follow up with Insurers
• Involvement with claims intermediary service (Client satisfaction)
• Follow claims through to Agreement of Loss and signed by client
• Use logic and intellect to ensure customers are treated fairly
• Build trust-based relationships with clients

Key Skills and Competencies:

• Good verbal and written communication skills at all levels
• Computer literate in Microsoft Office and internet
• Self-discipline and time management
• Punctuality

Candidates must have the following qualifications:

• Grade 12

Competence:

• Experience (1+ Years in industry)
• Class of Business completed for STI Personal and Commercial lines
• Operational Ability
• Product Specific Training

The following additional factors will be to your (Candidates) advantage:

• Experience on SANTAM online system
• Product specific training completed with main players in insurance industry: Santam, Old Mutual, Momentum (Previously Alexander Forbes), Bryte et

Main characteristics / strong points for candidates:

• Good verbal- and written communication skills at all levels
• Computer literate in Microsoft office and internet
• Self-discipline and time management
• Punctuality
• Make and receive calls to clients
• Gathering and follow up all info and documents required to register claim.
• Advise on claims under what section covered on policies.
• Interaction and follow up with Insurers
• Involvement with claims intermediary service (Client satisfied).
• Follow claim through to Agreement of Loss and signed by client.
• Logic and intellect to ensure customers treated fairly.
• Build relationships (Trust) with clients

Claims Administration
Administer complete claims process according to defined claims procedures until claims are settled.
Apply policy terms and conditions.
Make assessment of claims validity and estimate value and administer mandated claims.
Act as intermediary between insurer and client and timeously relay communication, requests and documentation.
Engage with insurers regarding recoveries, diarise follow-ups and keep clients informed.
Ensure productivity targets are met.
Contribute towards and ensure continuous improvement in own and team performance.
Adhere to company mandates.
Participate and contribute in ad hoc projects.
Report any suspected fraud, misrepresentation and/or dishonesty.
Keep accurate record of own activities.

RE 5 A MUST

MATRIC A MUST

CREDITS WOULD BE GREAT

Salary: R20 000 - R25 000

• HR Services, Recruitment & Selection

Claims Administration
Administer complete claims process according to defined claims procedures until claims are settled.
Apply policy terms and conditions.
Make assessment of claims validity and estimate value and administer mandated claims.
Act as intermediary between insurer and client and timeously relay communication, requests and documentation.
Engage with insurers regarding recoveries, diarise follow-ups and keep clients informed.
Ensure productivity targets are met.
Contribute towards and ensure continuous improvement in own and team performance.
Adhere to company mandates.
Participate and contribute in ad hoc projects.
Report any suspected fraud, misrepresentation and/or dishonesty.
Keep accurate record of own activities.

RE 5 A MUST

MATRIC A MUST

CREDITS WOULD BE GREAT

Salary: R20 000 - R25 000

• HR Services, Recruitment & Selection

Job Title: Short-Term Insurance Broker – Claims

Location: Durbanville, Cape Town

Salary: Market Related - Negotiable depending on experience

About the Role:

We are seeking an experienced Short-Term Insurance Broker to join our client, a well-established logistics company based in Durbanville, Cape Town. The successful candidate will be responsible for handling and managing all insurance claims (including Heavy Commercial Vehicles and Goods in Transit) within the company. This role requires someone with excellent attention to detail, strong communication skills, and the ability to liaise effectively with insurers, service providers, and internal stakeholders.

Key Responsibilities:

• Manage the full insurance claims process for HCV, GIT, and related policies.
• Liaise with insurers, assessors, and repairers to ensure efficient claims handling.
• Maintain accurate claim documentation and records.
• Provide advice and guidance to management regarding claims and risk matters.
• Ensure claims are processed timeously and in compliance with regulations.
• Build strong working relationships with insurers and stakeholders.

Minimum Requirements:

• 5+ years’ experience in short-term insurance (claims handling essential).
• Strong knowledge of HCV and GIT insurance.
• Fully qualified with RE5, FAIS Credits, and NQF 4 qualification.
• Valid driver’s licence and reliable transport.
• Excellent problem-solving and negotiation skills.
• Professional, trustworthy, and adaptable with strong attention to detail.

Skills & Attributes:

• Strong organisational and administrative skills.
• Ability to work independently and manage multiple claims simultaneously.
• Excellent verbal and written communication skills.
• Proactive, service-oriented, and deadline-driven.

Remuneration:

Basic Salary: Market Related - negotiable depending on experience

Application:

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of an exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

To plan, manage, and monitor the implementation of claims management activities and processes to deliver on approved operational plans effectively and efficiently.

• Claims assessment: Assess and/or process claims following standard operating procedures.
• Customer Experience: Handle all customer interactions professionally and efficiently.
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis.
• Compliance and Risk Management: Ensure all team activities adhere to relevant control, compliance requirements, and quality standards.

Further Education and Training Certificate (FETC): Business, Commerce, and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to promote equitable demographic representation and diversity within the bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

Short-Term Insurance Motor Claims Consultant

Apply for this Hybrid position based in Johannesburg . This is a Full-time role with a deadline to apply by August 21, 2025 .

Empowering Africa’s future, our company has over 100 years of history. We are a proud African group with regional and international expertise, committed to growth and transformation.

The role involves planning, managing, and monitoring claims management activities to ensure effective and efficient delivery of operational plans.

1. Claims assessment: Assess and process claims according to standard procedures.
2. Customer experience: Handle customer interactions professionally and efficiently.
3. Ad hoc duties: Support customers and team to maintain performance.
4. Compliance and risk management: Ensure activities adhere to control, compliance, and quality standards.

Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies is required.

We are an equal opportunity employer. Preference will be given to candidates from designated groups to promote diversity. We reserve the right not to fill the position.