15 Claims Management jobs in South Africa

• Make and receive calls to clients
• Gather and follow up all info and documents required to register claims
• Advise on claims under what section covered on policies
• Interact and follow up with Insurers
• Involvement with claims intermediary service (Client satisfaction)
• Follow claims through to Agreement of Loss and signed by client
• Use logic and intellect to ensure customers are treated fairly
• Build trust-based relationships with clients

Key Skills and Competencies:

• Good verbal and written communication skills at all levels
• Computer literate in Microsoft Office and internet
• Self-discipline and time management
• Punctuality

Candidates must have the following qualifications:

• Grade 12

Competence:

• Experience (1+ Years in industry)
• Class of Business completed for STI Personal and Commercial lines
• Operational Ability
• Product Specific Training

The following additional factors will be to your (Candidates) advantage:

• Experience on SANTAM online system
• Product specific training completed with main players in insurance industry: Santam, Old Mutual, Momentum (Previously Alexander Forbes), Bryte et

Main characteristics / strong points for candidates:

• Good verbal- and written communication skills at all levels
• Computer literate in Microsoft office and internet
• Self-discipline and time management
• Punctuality
• Make and receive calls to clients
• Gathering and follow up all info and documents required to register claim.
• Advise on claims under what section covered on policies.
• Interaction and follow up with Insurers
• Involvement with claims intermediary service (Client satisfied).
• Follow claim through to Agreement of Loss and signed by client.
• Logic and intellect to ensure customers treated fairly.
• Build relationships (Trust) with clients

Claims Administration
Administer complete claims process according to defined claims procedures until claims are settled.
Apply policy terms and conditions.
Make assessment of claims validity and estimate value and administer mandated claims.
Act as intermediary between insurer and client and timeously relay communication, requests and documentation.
Engage with insurers regarding recoveries, diarise follow-ups and keep clients informed.
Ensure productivity targets are met.
Contribute towards and ensure continuous improvement in own and team performance.
Adhere to company mandates.
Participate and contribute in ad hoc projects.
Report any suspected fraud, misrepresentation and/or dishonesty.
Keep accurate record of own activities.

RE 5 A MUST

MATRIC A MUST

CREDITS WOULD BE GREAT

Salary: R20 000 - R25 000

• HR Services, Recruitment & Selection

Claims Administration
Administer complete claims process according to defined claims procedures until claims are settled.
Apply policy terms and conditions.
Make assessment of claims validity and estimate value and administer mandated claims.
Act as intermediary between insurer and client and timeously relay communication, requests and documentation.
Engage with insurers regarding recoveries, diarise follow-ups and keep clients informed.
Ensure productivity targets are met.
Contribute towards and ensure continuous improvement in own and team performance.
Adhere to company mandates.
Participate and contribute in ad hoc projects.
Report any suspected fraud, misrepresentation and/or dishonesty.
Keep accurate record of own activities.

RE 5 A MUST

MATRIC A MUST

CREDITS WOULD BE GREAT

Salary: R20 000 - R25 000

• HR Services, Recruitment & Selection

Job Title: Short-Term Insurance Broker – Claims

Location: Durbanville, Cape Town

Salary: Market Related - Negotiable depending on experience

About the Role:

We are seeking an experienced Short-Term Insurance Broker to join our client, a well-established logistics company based in Durbanville, Cape Town. The successful candidate will be responsible for handling and managing all insurance claims (including Heavy Commercial Vehicles and Goods in Transit) within the company. This role requires someone with excellent attention to detail, strong communication skills, and the ability to liaise effectively with insurers, service providers, and internal stakeholders.

Key Responsibilities:

• Manage the full insurance claims process for HCV, GIT, and related policies.
• Liaise with insurers, assessors, and repairers to ensure efficient claims handling.
• Maintain accurate claim documentation and records.
• Provide advice and guidance to management regarding claims and risk matters.
• Ensure claims are processed timeously and in compliance with regulations.
• Build strong working relationships with insurers and stakeholders.

Minimum Requirements:

• 5+ years’ experience in short-term insurance (claims handling essential).
• Strong knowledge of HCV and GIT insurance.
• Fully qualified with RE5, FAIS Credits, and NQF 4 qualification.
• Valid driver’s licence and reliable transport.
• Excellent problem-solving and negotiation skills.
• Professional, trustworthy, and adaptable with strong attention to detail.

Skills & Attributes:

• Strong organisational and administrative skills.
• Ability to work independently and manage multiple claims simultaneously.
• Excellent verbal and written communication skills.
• Proactive, service-oriented, and deadline-driven.

Remuneration:

Basic Salary: Market Related - negotiable depending on experience

Application:

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of an exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

To plan, manage, and monitor the implementation of claims management activities and processes to deliver on approved operational plans effectively and efficiently.

• Claims assessment: Assess and/or process claims following standard operating procedures.
• Customer Experience: Handle all customer interactions professionally and efficiently.
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis.
• Compliance and Risk Management: Ensure all team activities adhere to relevant control, compliance requirements, and quality standards.

Further Education and Training Certificate (FETC): Business, Commerce, and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to promote equitable demographic representation and diversity within the bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

Reference: NWI001752-Nikki-1
A respected player in the insurance industry is committed to delivering reliable solutions to our clients. We take pride in our work and are seeking a Claims Manager to join our team in Mozambique.

Responsibilities:

1. Claims Processing: Oversee the end-to-end claims process, ensuring accuracy and adherence to timelines.
2. Team Management: Lead and support a team of claims professionals, promoting a collaborative work environment.
3. Compliance: Ensure compliance with company policies, industry regulations, and legal requirements.
4. Customer Relations: Address inquiries and maintain positive relationships with clients, brokers, and stakeholders.
5. Data Analysis: Utilize data and analytics for trend analysis and process improvement.

1. Bachelor's degree in Business, Insurance, or a related field.
2. Proven experience in insurance claims management.
3. Strong leadership and interpersonal skills.
4. In-depth knowledge of insurance policies and regulations.
5. Analytical and problem-solving abilities.
6. Effective communication and negotiation skills.

If you are interested in this opportunity, please apply directly.

For more information contact:
Nichola Ferreira
Recruitment Agent
+27 12 348 7559

We are looking for a Senior Claims Consultant for our Life Claims Management Team reporting to the Head of Claims Operations. The Life Claims Management Team is responsible for prudent risk management and contributing to the profitability of the Munich Re of Africa Branch (MRAB) Life portfolio.

Your Role:

1. Providing claims risk management expertise to the MRAB Life team and clients.
2. Marketing of claims risk management services to clients (Life Insurance companies).
3. Promoting and ensuring claims risk management practices relating to the MRAB Life portfolio.
4. Establishing and managing relationships with Claims Managers and other decision makers.
5. Ensure profitability of portfolios through prudent claims risk management practices.
6. Providing advice to clients with regard to international and local best practices.
7. Responsible for ensuring validity of claims.

Your profile:

1. BSc – Occupational Therapy, Physiotherapy, Psychology or Equivalent
2. Minimum 5 years life claims assessment and case management experience in the insurance industry (dealing with Life Claims)
3. Sound report writing skills
4. Fair financial acumen
5. Ability to analyse data that inform business practices and approaches.

Benefits:

1. Life and Health Benefits
2. Retirement Benefits
3. Hybrid working environment
4. Bonus Scheme
5. Employee Assistance Program

At Munich Re, we embrace and value the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation of our open culture and spirit of partnership. It shapes how our teams are built and cultivated and how we are supported and developed. And at the center of this interaction is each of us.