89 Business Process Manager jobs in South Africa

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: No

Champion, optimise and enhance the Fashion | Beauty | Home (FBH) buying and design processes as well as the broader Woolworths merchandise Cycle.Your job will be focused on optimising as well as delivering projects and enhancements that make us simpler and faster, future fit within the buying and design process remit.You will play a key role in the use, adoption & improvement of the Product Lifecycle Management (PLM) system and Edited reporting platform.

Business Process Optimisation (buying and design)

• Continually seek process/system improvement opportunities within FBH buying and design, drawing on their functional expertise.
• Define, manage & communicate the implementation of changes / projects that deliver improved business solutions alongside the FBH Change manager, the FBH Academy and project teams .
• Sign off business requirement specifications for on-going projects in conjunction with the business champion if relevant.
• Perform the role of a process owner or custodian for the relevant functional FBH processes i.e. act as functional expert, represent the user needs, monitor Groupadherence to principles and disciplines.
• Stay up to date on best practices and anticipate industry trend opportunity across FBH

WMC management

• Working closely with the Head of Strategy execution in FBH as well as FBH leadership teams to publish key dates and calendars which guide the Woolworths merchandise cycle.
• Work with the business and projects to document and implement any changes required to the WMC as dictated by changes in the operating model, strategy or to improve process.
• Reporting on Group adherence to the critical path and key calendars.

Strategy input and support

• Consult and partner with relevant business areas in support of their business strategies

Process and System Support

• Support the FBH buying and design processes and systems, with the assistance of Process Analyst and Support Specialists.
• The role involves interaction and cooperation of stakeholders across various businesses and technical teams, therefore it is essential that you are able to communicate at various levels and that you have strong project management skills.
• Facilitate the acceptance and ownership of new business solutions.
• Develop stakeholder relationships within relevant functional areas.
• Work closely with the Business Development team including Business Process Managers, Change Manager, Academy Manager and Improvement Projects Manager to ensure that changes and projects are embedded and integrated.

People

• Effectively manage and influence the teams responsible for delivering new business solutions (e.g. project managers, process analysts, change managers, system analysts, etc.)
• Retail or associated business experience (5 – 10 years)
• Relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience/BA)
• Understanding of Project management methodolog
• Detailed functional experience or knowledge
• Holistic understanding of end to end retail processes
• Knowledge of relevant business IT systems (particularly PLM)
• Ability to interpret strategies and implement shorter-term tactical plans
• Strong analytical capability
• Conceptual ability and integrated thinking
• Planning and organizational skills
• Strong interpersonal skills
• Systems thinking ability
• Change management understanding and strong communication skills

Our client is seeking a COE and Business Process Manager to advance the organisation’s process excellence, innovation, and delivery standards. This leadership role will focus on embedding process management into the core strategy, improving operational agility, customer experience, and efficiency. The successful candidate will work closely with senior leadership, driving transformative initiatives through a Centre of Excellence (CoE). This includes fostering a culture of continuous improvement, aligning processes with strategic objectives, and ensuring regulatory compliance.

Responsibilities:

Strategic Process Management:

• Develop and execute methods to analyse and optimise business processes.
• Lead the CoE in designing, implementing, and refining business processes aligned with organisational strategy.
• Transition from product-centric processes to customer journey-focused methodologies.
• Evaluate and implement new technologies to create innovative, competitive advantages.

Continuous Improvement & Innovation:

• Promote a culture of innovation using tools like idea platforms, jam sessions, and hackathons.
• Drive initiatives to enhance delivery efficiency, resource utilisation, and operational effectiveness.
• Lead digital transformation and process automation efforts to boost productivity and scalability.
• Conduct post-project reviews to extract lessons learned for future improvements.

Change Management & Communication:

• Oversee transformational change initiatives, applying structured change management approaches.
• Develop frameworks and strategies for IT, process, and people transformation efforts.
• Ensure effective communication and alignment through multi-channel communication strategies.
• Collaborate with HR to integrate change initiatives with broader organisational objectives.

Governance & Compliance:

• Implement delivery governance frameworks for cross-functional efficiency.
• Ensure compliance with internal policies and regulatory standards in process and project governance.
• Standardise Agile and hybrid methodologies, tools, and best practices.

Stakeholder Engagement:

• Build relationships with key stakeholders, ensuring alignment of processes with business goals.
• Communicate the vision for process transformation across all levels of the organisation.

Process Automation & Documentation:

• Design automated solutions for routine tasks and develop smart workflows integrating human and machine tasks.
• Ensure accurate documentation of all business processes for ease of understanding and execution.

Performance & Budget Management:

• Establish KPIs for tracking process improvements and their impact.
• Oversee the department’s budget, ensuring alignment with strategic priorities and ROI maximisation.

Skills and Competencies:

• Stakeholder management: Build collaborative relationships across the organisation.
• Strategic thinking: Develop and align processes with long-term business goals.
• Innovation leadership: Drive creativity and process improvement initiatives.
• Change management: Successfully manage complex organisational transformations.
• Governance and compliance: Implement and monitor frameworks ensuring adherence to standards.

Qualifications:

• Bachelor’s degree in Business Administration, Management, Information Systems, or a related field.
• A Master’s degree or MBA.

Experience:

• 10+ years of progressive experience in business process leadership roles.
• 5+ years in a management position with a strong focus on innovation and transformation.
• Proven track record in planning and organising resources within a dynamic environment.

Our client is seeking a COE and Business Process Manager to advance the organisation’s process excellence, innovation, and delivery standards. This leadership role will focus on embedding process management into the core strategy, improving operational agility, customer experience, and efficiency. The successful candidate will work closely with senior leadership, driving transformative initiatives through a Centre of Excellence (CoE). This includes fostering a culture of continuous improvement, aligning processes with strategic objectives, and ensuring regulatory compliance.

Responsibilities:

Strategic Process Management:

• Develop and execute methods to analyse and optimise business processes.
• Lead the CoE in designing, implementing, and refining business processes aligned with organisational strategy.
• Transition from product-centric processes to customer journey-focused methodologies.
• Evaluate and implement new technologies to create innovative, competitive advantages.

Continuous Improvement & Innovation:

• Promote a culture of innovation using tools like idea platforms, jam sessions, and hackathons.
• Drive initiatives to enhance delivery efficiency, resource utilisation, and operational effectiveness.
• Lead digital transformation and process automation efforts to boost productivity and scalability.
• Conduct post-project reviews to extract lessons learned for future improvements.

Change Management & Communication:

• Oversee transformational change initiatives, applying structured change management approaches.
• Develop frameworks and strategies for IT, process, and people transformation efforts.
• Ensure effective communication and alignment through multi-channel communication strategies.
• Collaborate with HR to integrate change initiatives with broader organisational objectives.

Governance & Compliance:

• Implement delivery governance frameworks for cross-functional efficiency.
• Ensure compliance with internal policies and regulatory standards in process and project governance.
• Standardise Agile and hybrid methodologies, tools, and best practices.

Stakeholder Engagement:

• Build relationships with key stakeholders, ensuring alignment of processes with business goals.
• Communicate the vision for process transformation across all levels of the organisation.

Process Automation & Documentation:

• Design automated solutions for routine tasks and develop smart workflows integrating human and machine tasks.
• Ensure accurate documentation of all business processes for ease of understanding and execution.

Performance & Budget Management:

• Establish KPIs for tracking process improvements and their impact.
• Oversee the department’s budget, ensuring alignment with strategic priorities and ROI maximisation.

Skills and Competencies:

• Stakeholder management: Build collaborative relationships across the organisation.
• Strategic thinking: Develop and align processes with long-term business goals.
• Innovation leadership: Drive creativity and process improvement initiatives.
• Change management: Successfully manage complex organisational transformations.
• Governance and compliance: Implement and monitor frameworks ensuring adherence to standards.

Qualifications:

• Bachelor’s degree in Business Administration, Management, Information Systems, or a related field.
• A Master’s degree or MBA.

Experience:

• 10+ years of progressive experience in business process leadership roles.
• 5+ years in a management position with a strong focus on innovation and transformation.
• Proven track record in planning and organising resources within a dynamic environment.

An exciting opportunity exists at the Corporate Office for an experienced and skilled professional to fulfill the Group Executive Operations Manager position.

The Group Executive Operations Manager will be required to lead and direct ACSA's operational strategy and take overall accountability for an integrated value chain to deliver on its mandate across a network of airports.

Ultimately, the role involves accountability for complaints, efficiencies, customer-centric airport operations across the ACSA networks, service standards, quality, and license to operate. The manager will coordinate advisory support across ACSA through a National Centre of Excellence that facilitates regulatory quality assurance, quality management systems, effective enterprise asset management, and capital project planning and delivery.

Key Performance Outputs : The successful candidate will report to the Chief Executive Officer and will be responsible for, but not limited to, the following:

1. Translating business strategy into functional plans for airport operations.
2. Reviewing and realigning practices, systems, structures, and frameworks to match business intent and operating model.
3. Remaining up-to-date with macro and micro-economic conditions.
4. Anticipating and planning for circumstances influencing functional plans.
5. Leading operational planning processes and developing frameworks to ensure objectives are achieved.
6. Developing, monitoring, and reporting on key airport management performance indicators.
7. Ensuring sustainable, customer-centric, compliant, and efficient airport operations aligned with the ACSA operating model, business strategy, and mandate.
8. Driving performance and continuous improvement across the network of operations.
9. Implementing and maintaining a Quality Management System organization-wide.
10. Managing account strategies, plans, and success metrics aligned with the Commercial strategy to foster growth.
11. Driving centralized capital program planning, delivery, and governance.
12. Institutionalizing EPM best practices for project visibility and alignment.
13. Operationalizing and implementing enterprise asset management and maintenance strategies across airports, including facilities management services.
14. Interpreting business plans and developing operational, capex, and labor budgets.
15. Managing operational, labor, and capex requirements within the function to meet targets and advising the CEO/Board.
16. Managing the function and objectives within approved budgets.
17. Providing timely, accurate reports to meet governance and statutory requirements.
18. Conducting workforce planning to meet strategic objectives.
19. Implementing people development processes such as performance management, succession planning, and talent management.

Technical Skills and Experience : The following skills and experience, or their equivalents, are required:

• Bachelor's degree (4 years, NQF 8) is essential.
• Master's degree (MBA) is advantageous.
• 10 years' management experience in Airport Management, Operations, or General Management is essential.
• 5 years' senior management experience in Airport Management, Operations, or General Management is essential.
• Code B motor vehicle license.
• Intermediate MS Office skills are essential.

Competencies : Relationship Building, Networking, Leadership, Communication, Business Acumen, Conceptual Thinking, Decisiveness, Results Orientation, Governance and Compliance (ISO Standards, Aviation Standards, King IV), Public Speaking, Knowledge of Local and Global Aviation Industry.

An exciting opportunity exists at Corporate Office for an experienced and skilled professional to fulfil the Group Executive Operations Manager position.

Group Executive Operations Manager will be required to Lead and direct ACSA’s operational strategy and take overall accountability for an integrated value chain to deliver on its mandate across a network of airports. Ultimately account for complaints, efficiencies, customer centric of Airport Operations across the ACSA networks, service standards, quality and license to operate.

Coordinate the provision of advisory support across ACSA through a National Centre of Excellence that will facilitate regulatory quality assurance, quality management systems, effective enterprise asset management, capital project planning and delivery.

Key Performance Output:

The successful candidate will be reporting to the Chief Executive Officer and will be responsible but not limited to the following:

• Translating business strategy into functional plans for airport operations.

• Review and re-alignment of practices, systems, structures and frameworks to the business intent and operating model.

• Remain up to date with macro and micro-economic conditions.

• Anticipate and plan for circumstances that may influence the development and implementation of functional plans.

• Lead the Operational planning process, the development of a framework and parameters for operational plan(s) to ensure approved objectives are achieved.

• Develop, monitor and report on key airport management performance indicators.

• Overall accountability for the provision of sustainable, customer centric, compliant and efficient airport operations that are aligned to the ACSA operating model, business strategy and mandate.

• Drive performance and continuous business improvement across the network of operations as per set metrics and performance standards.

• Drive the implementation and the maintenance of a Quality Management System across the organization.

• Direct account management strategies, account plans, and measurement of success aligned to the overall Commercial strategy, to contribute to commercial growth across airports.

• Drive centralized Capital Program Planning, Delivery and Governance.

• Develop and institutionalise EPM best practice to provide enterprise-wide visibility of projects, alignment of projects with business strategy, reduce project related business risk and implement projects efficiently.

• Direct the operationalisation and implementation of enterprise asset management and maintenance strategy across the network of airports, inclusive of all Facilities Management Services (soft and hard services) for the Group.

• Interpret business plan and develop operational, capex and labour budgets for the area of responsibility (Function)

• Direct operational, labour and capex requirements within the function for efficient delivery of operational targets and submit recommendations to the Chief Executive/Board.

• Effectively manage the Function and its objectives in line Confidential with approved budgets (operational, capex and labour).

• Provide timely and accurate reports in accordance with business, governance and statutory requirements.

• Ensure that organisational workforce planning is conducted to ensure function is suitably staffed to meet strategic functional objectives.

• Implement and manage people development processes such as performance management, succession planning and talent management to meet functional performance standards.

Technical Skills and Experience:

The following skills and experience or the equivalent of such will be required:

• Bachelor’s degree (4 years - 480 credits) (NQF 8) is essential.

• Master’s degree (MBA) is advantageous.

• 10 years’ management experience in Airport Management/ Operational/ General Management is essential.

• 5 years’ Senior Management experience in Airport Management/ Operational/ General Management is essential.

• Code B motor vehicle license.

• MS Office intermediate is essential.

Competencies

• Relationship Building

• Networking • Leadership

• Communication

• Business Acumen

• Conceptual Thinking

• Influencing • Persuasive

• Decisive • Results Orientated

• National development plan

• Governance and Compliance to National and International ISO Standards

• Aviation Compliance Standards

• King IV

• Public speaking

• Knowledge of Local and Global Aviation Industry

• Business Management

• Strategic Communication

• Risk Management

• Environmental management

• Quality management

• Legal/Contracts management

SANParks requires the services of a General Manager: Commercial Operations Management based in the Kruger National Park (KNP) to lead and drive the KNP tourism and commercial operations strategy, policies, and procedures and improve responsible operational standards, management, and revenue generation.

Key Objectives:
- Develop, align and ensure effective implementation of the KNP commercial operations by means of providing leadership, direction, structure, frameworks, models and roadmaps.
- Identify areas of commercial and revenue growth within the park.
- Monitor and manage tourism commercial operations to ensure optimal performance.
- Identify opportunities in partnership with the Business Development Unit and maintain relationships with current PPPs.
- Ensure the sound collection, analysis, and leveraging of data to ensure consistent customer service, commercial performance, and revenue targets.
- Oversee the development, implementation and monitoring of policies and SOPs in support of commercial and hospitality strategies.
- Ensure sound stakeholder and contract management in support of the commercial strategy.
- Oversee the development of visitor management and interpretation, and camp.
- Ensure implementation of tourism standards, monitoring of performance and planned refurbishment.
- In partnership with the Technical Services Department, oversee the maintenance and management of tourism infrastructure.
- Oversee the effective management and growth of KNP adventure activities.
- Ensure the development and diversification of tourism products (this should be in the top 5) in partnership with the Tourism Standards department to ensure the implementation of consistent standards of excellence in tourism products.
- Establish marketing plan and implementation from ideation to execution.
- Enhancing customer services and managing customer centricity.

Required Qualifications and Experience:

• Post-graduate degree in Business/Tourism/Commerce
• MBA in Business/Tourism/Commerce (desirable)
• Have a minimum of 8 - 10 years' work experience at the senior management level in tourism/hospitality commercial operations management.
• Knowledge of PFMA
• Insight into tourism development practices would be an added advantage
• Strong stakeholder management skills
• Ability to assess business models and make a rule-based analytical decision
• Thorough knowledge of business and management principles involved in planning, resource allocation, and coordination of people and resources.
• Sound understanding of hospitality management, standards, and trends.
• Contract and Project Management skills.
• Relationship building and time management skills
• High-level communication, analytical and negotiation skills.
• Advanced computer literacy and sound management reporting skills.
• Planning and organising skills.
• Sound Financial and budget management experience
• Policy development skills
• Presentation and Facilitation skills

Desired Skills:

• see above spec

Join to apply for the Graduate - Operations Management at Rhodes Food Group role at RFG Foods

Join to apply for the Graduate - Operations Management at Rhodes Food Group role at RFG Foods

Get AI-powered advice on this job and more exclusive features.

Purpose Of The Job

This position will comprise of a comprehensive development program working closely with the management team to gain knowledge and understanding of various Operations/Production Management functions.

Duties & Responsibilities

Purpose Of The Job

This position will comprise of a comprehensive development program working closely with the management team to gain knowledge and understanding of various Operations/Production Management functions.

Duties & Responsibilities

• Obtain and coordinate production data from production areas
• Record, update and edit production data, information and documents and maintain database
• Compile detailed production sheets from sections/production plants in raw material, finished
• Goods, quality checks, production targets/line efficiencies, deviations/stoppages
• Assist with follow up on stock take discrepancies and stock taking
• Initiate, participate and implement improvement initiatives
• Participate in identifying problems and trends in the production processes to costs and efficiencies
• Reviewing ingredients and packaging material to support plant production schedule
• Checking inventory of ingredients/ raw materials to ensure proper rotation and inventory turns
• Developing a logistic flow of packaging materials that supports production plans
• Playing a liaison role between plant operations and planning
• Tracking key indicators of performance in meeting targets/ requirements
  
  

• Degree or Advanced Diploma in Operations Management / Production Management / Operations and Quality Management
• Passionate with working within the production environment
• Strong numerical with high level of accuracy skills
• Strong communication skills both verbal and written.
• Good Ms Office Packages literacy
• Able to work in a factory/ Warehouse Environment
• Hygiene and Housekeeping audits.
• Computer literacy (Microsoft Office/Excel/Outlook)
• GMP, HACCP and WW Code of Practice.

• Seniority level Internship

• Employment type Full-time

• Job function Other
• Industries Consumer Goods

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

A leader within the retail industry is looking for an experienced Business Analysis Manager to join the team. This proudly South African company has been in existence for over half a century and has grown into a leader within the market.

The Successful candidate will be responsible for:

1. Coach and lead the business analysis team
2. Strategic thinking in how to provide the best solution for the business
3. Business process design and documentation expertise
4. Improve the quality of the business analysis team
5. Identify business opportunities
6. Risk management
7. Ensure all Project Issues are properly reported
8. Assist Group Financial Management Team with all financial reporting requirements
9. Assist with IT Audit requirements

• Bachelor’s degree in Information / Business Systems
• Proven experience as a Financial Business Analysis Manager

• 5 to 7 years experience within a similar role

R 8000 - R 9000 - Annually

APPLY NOW!
If you are interested in this opportunity, please apply directly. If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information contact:
Rochelle Jansen
Recruitment Consultant

Our 18 month Operations Management graduate scheme will give you the tools, and experience to kickstart your career at Network Rail.

The scheme is focused and centred around developing your knowledge, experience, and ability in all aspects of railway operations alongside improving your awareness of the impact your decisions will have on our passenger and freight users.

Explore our relationships with train and freight companies, the British Transport Police and the emergency services to understand what goes into delivering a great service to our passengers and freight operators.

You’ll experience placements and projects across the industry to gain a perspective of the challenges faced by the railway system as we work together to deliver the very best customer experience.

Your graduate scheme will facilitate learning experiences and placements across all areas including operational business roles, experience in a wide variety of operational locations, formal training, and we encourage you to get involved in a wide variety of work as develop your knowledge, experience and ability in the field of railway operations.

Throughout your scheme, you will be exposed to a wide variety of placements and activities across operations.During these placements you will learn all about what it takes to deliver a high performing operational railway, including stations, signalling, control and incident response.

We will also enrol you on Signaller Training over the course of the scheme to give you a grounding in Railway operational rules and principles.

You’ll need to have at least a 2:2 in any degree subject, and the flexibility to occasionally travel to attend training opportunities at various locations. You must also be willing to embrace the responsibility that safety-critical work brings.

Railway operations happen 24/7 and at times you’ll be working weekends, bank holidays and shifts, so you’ll need a degree of flexibility. You’ll also be happy travelling and staying away from home for periods of time for work.

We look for diverse and logical thinkers who can find creative solutions to challenging problems. You should be resourceful, hardworking, good at managing your time and motivating yourself. It is essential that you have great communication skills, are able to engage with people at all levels and be good at building relationships with your peers and colleagues.

You will study for a Certificate in Railway Operations Management, a Level 4 Apprenticeship in Passenger Transport Operations Management, and CMI Level 5 in Management and Leadership over the course of the scheme.

After your graduate scheme, you will continue to be supported by your colleagues and mentors as you transition into your first appointment, where you will continue with the next step on your professional development journey.

We are Network Rail. We matter to millions. We design stations, we repair tracks, we code software, we do finance, we do muchmore than you think.

As one of our graduates you’ll enjoy immense variety and gain unrivalled experience across a range of roles, projects, and types of work. You’ll have the opportunity to immerse yourself in all aspects of our industry and either find out where your interests and talents lie or further develop your career in an area you’re already passionate about.

The scale and scope of our organisation and the opportunities we offer is huge. But despite our size, you’ll find we work as a close, supportive team. And as one of many graduates on our scheme, you’ll not only be able to define your own career direction, you’ll also be able to share your growing experience and knowledge with our wider network of graduates - potentially building friendships and professional relationships that will last a lifetime.

We view our graduates as our future. So, whether you’re interested in a career in Civil, Mechanical or Electrical Engineering or Business, you’ll find that everyone, at every level is happy to offer you their time, support, and advice. Because we want you to succeed. That’s also why we offer amazing access to training, development, and further qualifications. All you have to do is ask us. And if we can help you to advance your knowledge and your career, we will.

Choose a graduate career with us and you’re choosing a career with real meaning. You’ll be part of a large and growing UK organisation that genuinely cares about its people and the world around us. We’re driven by service, not profit. And we want to create a safe and sustainable future for everyone. We matter to millions.

Join us and you could too.