466 Business Process Automation jobs in South Africa

Business Transformation Consultant – Business Process Automation

We are seeking an experienced Business Transformation Consultant with a strong focus on Business Process Automation to advise clients in the Financial Services industry. This role involves re-engineering processes, leveraging modern technologies such as GenAI, process mining, automation, robotics, and BPM tools , and guiding clients in defining a clear roadmap toward their future business vision.

Key Responsibilities

• Advise clients on products, solutions, and strategies to solve complex challenges in the Financial Services industry .
• Reengineer business processes to align with organizational strategy and industry best practices.
• Support the creation of an organization’s Business Vision and Blueprint , focusing on operational optimization.
• Define and outline a strategic roadmap for clients to achieve their future-state business model.
• Assist clients with solution selection, design, and implementation , including shared services and outsourcing solutions.
• Drive profitability improvements through cost management, reduced working capital, and increased asset utilization .
• Stay informed on industry trends, directions, and marketplace players to bring relevant insights to clients.

Requirements

Skills & Competencies

• Strong knowledge of the Financial Services industry , including current trends and challenges.
• Hands-on experience with GenAI, Automation, Robotics, BPM, Process Mining, Decision Engines , and related tools.
• Proven track record in business transformation and process reengineering .
• Ability to design and implement shared services and outsourcing solutions .
• Excellent problem-solving, advisory, and communication skills.

Contract Details

• Start Date: 01 October 2025
• End Date: 31 October 2025
• Duration: 1 Month (Contract)
• Location: Sandton

The company is an equal opportunities employer and welcomes applications from diverse candidates.

Job Description

At Dotsure, we’re digital disruptors at heart, boldly innovating insurance in South Africa.

Our purpose? We create Soft Landings, empathetic, meaningful experiences for customers, communities, and each other. That’s our reason for being Dotsure.

Simplicity, service excellence, and storytelling guide everything we do: we aim to build lasting fans, not just policyholders.

We’re looking for someone who:

• Has two+ years in process improvement or automation roles.
• Holds a formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management, or equivalent.
• Is naturally solutions-driven, proactive, and excels at collaborating across teams.
• Loves simplifying complexity while maintaining service excellence, the very spirit of Dotsure’s values.

• Drive transformation within our Digital Roadmap by digitising and scaling operations.
• Identify improvements: Analyse processes, recommend scalable automation aligned with long-term strategy.
• Optimise operations: Boost lead handling, query resolution, contact centre efficiency, and customer experience.
• Lead tech evaluation: Collaborate with IT, Data, Softsure, and business units on vendor selection and tech integration.
• Track performance: Design KPIs, monitor workflows, and refine based on real-time data.
• Champion automation: Work with AI specialists to map and implement data flow automation across departments.
• Reengineer processes: Engage cross-functionally, redesign workflows, and ensure automation fits overall company goals.

• Purpose-led impact: Help deliver Soft Landings to customers and communities through impactful digitisation and operational excellence.
• Innovative culture: Automation frees creativity and strategic thinking.
• Human touch matters: We automate relentlessly, but never lose sight of empathy, building relationships, not just systems.
• Growth-first environment: Senior leaders commit to investing in our people’s learning and career paths.
• Fun meets focus: We work hard, and also enjoy events like pet expos, team celebrations, and birthday traditions, a culture where serious work meets joyful experiences.

If you’re eager to optimise processes, shape our digital future, and create meaningful outcomes, in a company driven by innovation, kindness, simplicity, and standout service, then we’d love to hear from you.

To apply, please submit your application today. Let's build the next chapter of transformation together.

This position is based in George, Western Cape.

The position will be filled in line with the Dotsure Ltd culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented.

Overview

As one of South Africa’s fastest-growing FinTech brands, our client is dedicated to leveraging cutting-edge technologies to create seamless experiences and deliver meaningful results for their customers and stakeholders. They are seeking a Business Process and Automation Specialist to own identifying, designing, and implementing strategies that optimize business processes and drive measurable improvements. This role requires a proactive, solutions-oriented professional who can operate independently, leading initiatives that enhance operational efficiency, automation, and scalability across the organisation.

• Lead the digitisation and scaling of operational processes and systems within the 5-Year Digital Transformation Roadmap
• Own and drive process optimisation and scalability
• Lead technology evaluation and vendor selection
• Performance monitoring and continuous optimisation
• Data flow and automation
• Drive process reengineering and cross-functional collaboration

For each area, identify and analyse opportunities, design scalable solutions aligned with long-term business objectives, and implement improvements to enhance efficiency, automation, and customer experience. Collaborate with data teams, AI specialists, and operational units to ensure future-proof, scalable technology adoption and alignment with company-wide goals. Continuously engage stakeholders to identify pain points and drive data-driven improvements.

• Min 2 years’ experience in process improvement or automation
• Formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management or equivalent
• Strong problem-solving capabilities

Business Process and Automation Specialist (George, Western Cape)

Join to apply for the Business Process and Automation Specialist (George, Western Cape) role at dotsure.co.za

Description

At Dotsure, we’re digital disruptors at heart, boldly innovating insurance in South Africa. Our purpose is to create Soft Landings, empathetic, meaningful experiences for customers, communities, and each other. Simplicity, service excellence, and storytelling guide everything we do: we aim to build lasting fans, not just policyholders.

What You'll Do

• Drive transformation within our Digital Roadmap by digitising and scaling operations.
• Identify improvements: analyse processes, recommend scalable automation aligned with long-term strategy.
• Optimize operations: boost lead handling, query resolution, contact centre efficiency, and customer experience.
• Lead tech evaluation: collaborate with IT, Data, Softsure, and business units on vendor selection and tech integration.
• Track performance: design KPIs, monitor workflows, and refine based on real-time data.
• Champion automation: work with AI specialists to map and implement data flow automation across departments.
• Reengineer processes: engage cross-functionally, redesign workflows, and ensure automation fits overall company goals.

Your Experience

We’re looking for someone who:

• Has 2+ years in process improvement or automation roles.
• Holds a formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management, or equivalent.
• Is naturally solutions-driven, proactive, and excels at collaborating across teams.
• Loves simplifying complexity while maintaining service excellence, the very spirit of Dotsure’s values.

Requirements & Why You’ll Love Working Here

• Purpose-led impact: Help deliver Soft Landings to customers and communities through impactful digitisation and operational excellence.
• Innovative culture: Automation frees creativity and strategic thinking.
• Human touch: Automate relentlessly while building relationships and empathy, not just systems.
• Growth-first environment: Senior leaders invest in learning and career paths.
• Fun meets focus: We work hard and celebrate with events like pet expos, team celebrations, and birthday traditions.

Apply Today

If you’re eager to optimise processes, shape our digital future, and create meaningful outcomes in a company driven by innovation, kindness, simplicity, and standout service, we’d love to hear from you. To apply, please submit your application today. Let's build the next chapter of transformation together.

This position is based in George, Western Cape.

Note: The position will be filled in line with the Dotsure Ltd culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented.

Location: Western Cape

At Dotsure, we’re digital disruptors at heart, boldly innovating insurance in South Africa
Our purpose? We create Soft Landings, empathetic, meaningful experiences for customers, communities, and each other. That’s our reason for being Dotsure.
Simplicity, service excellence, and storytelling guide everything we do: we aim to build lasting fans, not just policyholders

What You'll Do

As a Process & Automation Specialist, you’ll:

• Drive transformation within our Digital Roadmap by digitising and scaling operations.


• Identify improvements: Analyse processes, recommend scalable automation aligned with long-term strategy.


• Optimize operations: Boost lead handling, query resolution, contact centre efficiency, and customer experience.


• Lead tech evaluation: Collaborate with IT, Data, Softsure, and business units on vendor selection and tech integration.


• Track performance: Design KPIs, monitor workflows, and refine based on real-time data.


• Champion automation: Work with AI specialists to map and implement data flow automation across departments.


• Reengineer processes: Engage cross-functionally, redesign workflows, and ensure automation fits overall company goals.

Your Experience

We’re looking for someone who:

• Has 2+ years in process improvement or automation roles.


• Holds a formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management, or equivalent.


• is naturally solutions-driven, proactive, and excels at collaborating across teams.


• Loves simplifying complexity while maintaining service excellence, the very spirit of Dotsure’s values.

Why You’ll Love Working Here

• Purpose-led impact: Help deliver Soft Landings to customers and communities through impactful digitisation and operational excellence.


• Innovative culture: At Dotsure, automation isn’t just technical, it frees creativity and strategic thinking


• Human touch matters: Though we automate relentlessly, we never lose sight of empathy, building relationships, not just systems


• Growth-first environment: Senior leaders commit to investing in our people’s learning and career paths


• Fun meets focus: We work hard, and also enjoy events like pet expos, team celebrations, and birthday traditions, a culture where serious work meets joyful experiences

Apply Today

If you’re eager to optimise processes, shape our digital future, and create meaningful outcomes, in a company driven by innovation, kindness, simplicity, and standout service, then we’d love to hear from you.

To apply, please submit your application today. Let's build the next chapter of transformation together.

This position is based in George, Western Cape. 

The position will be filled in line with the Dotsure Ltd culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented.

As a Robotic Process Automation Expert / Developer, your responsibilities will include:

• Operate with a deep understanding of the Blue Prism Platform and its functionalities for solution design and implementation.
• Design, build, and test complex automation processes that will interact with multiple third-party applications.
• Design and develop web applications using HTML.
• Identify new automation opportunities and improvements in existing processes.
• Coding experience in any language: C, C#, Visual Basic, Java, and Python.
• Broad technology knowledge including specific development technologies such as .NET, Workflow Foundation, or database technologies such as SQL Server, SSIS/SSRS, and analytics tools in addition to Blue Prism expertise.
• An aptitude to liaise with senior-level customer representatives in a rational and measured manner to communicate progress, issues, risks, and solutions.

Education:

• IT Related Degree or IT Related Diploma
• Blue Prism Certification

• Minimum 3-5 years' experience in software development lifecycle.
• Integration frameworks & techniques, Web frameworks e.g. Angular will be beneficial.
• Experience with SQL, XML, and JSON.
• Scripting experience using Python, Perl, Visual Basic, or Shell script.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Experience in enterprise software development methodologies.
• Highly self-motivated to deliver both independently and with strong team collaboration.
• Strong written and oral communication along with presentation and interpersonal skills.

Key Responsibilities:

Process

• Analyse business processes and identify opportunities for automation using Microsoft Power Platform tools.
• Collaborate with business analysts to gather requirements and translate them into technical solutions.
• Develop, test, and deploy RPA bots in accordance with SARS?s governance and security standards.
• Maintain and monitor bots to ensure optimal performance and resolve any issues.
• Document automation solutions and provide training/support to end-users and stakeholders.
• Ensure compliance with SARS?s data privacy, cybersecurity, and internal control policies.
• Participate in continuous improvement initiatives and contribute to the RPA Centre of Excellence.
• Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
• Ensure that business requirements are clearly identified, prioritised and satisfied by appropriate technical and or business process solutions.
• Provide process solution support to institutionalise process initiatives.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.

Governance

Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies

Closing date: 09th of October 2025

Successful candidate must be based in Gauteng region.

Employment type: Hybrid contract position until 31st of March 2026.

This vacancy is open to people with disabilities.

Qualifications and Experience:

• Relevant Bachelor's Degree in Computer Science, Information Systems, or related field.
• 4 - 6 years' experience in software development, of which 3 years at a specialist level and at least 2 years in RPA development.
• Microsoft Certified: Power Automate RPA Developer Associate.
• Scripting languages: VBScript, JavaScript.
• .NET Framework.
• Microsoft Dataverse.
• Power Platform: Power Apps, AI Builder, Power Virtual Agents.
• Ability to design scalable automation solutions.
• Familiarity with AI/ML integration.
• Understanding of business analysis and process.

Key Skills and Competencies:

• The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position.
• Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step way.
• The ability to take all relevant details into account to ensure that a task is completed to required standards.
• The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
• This is the ability to formulate new concepts based on information gathered.
• Degree to which one possesses definitive technical and or fundamental understanding of the business.
• Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
• Ability to be considerate for self and others.
• Firm belief in the reliability, truth or ability of someone or something.
• Decisions, practices, processes and transactions are transparent and fair.
• The quality of being upright, truthful, sincere and freedom from deceit or fraud. Guided by values, ability to demonstrate moral judgement and doing the right thing consistently.
• Activities, tasks and practices associated with obtaining and using knowledge in business areas, functions and products.
• Ability to determine trends from raw data.
• Fundamentally rethinking and redesigning business processes, to obtain sustained improvements in quality, cost, service, lead time, flexibility and innovation.
• Contributions to improving operational efficiencies including re-evaluation of processes and provision of recommendations to enhance operational efficiency.

Job Title:
RPA Developer & Support Engineer

Location:
Johannesburg, South Africa

Employment Type:
Full-time Contract

We are seeking a skilled
RPA (Robotic Process Automation) Developer & Support Engineer
to design, develop, implement, and maintain automation solutions. The ideal candidate will play a dual role: building new automation workflows and providing production support for existing bots to ensure smooth and efficient business operations.

Key Responsibilities

Development:

• Design, develop, test, and deploy automation solutions using RPA tools (UiPath, Automation Anywhere, Blue Prism, or equivalent).
• Work with Business Analysts to understand process requirements and translate them into scalable RPA solutions.
• Create reusable automation components, libraries, and frameworks.
• Integrate RPA with other applications, databases, and APIs where needed.
• Ensure automation solutions adhere to security, compliance, and best practices.

Support:

• Monitor production bots and proactively resolve issues/failures.
• Provide Level 2/3 support for RPA incidents and service requests.
• Perform root cause analysis, debugging, and enhancements for existing automations.
• Document and maintain runbooks, support guides, and technical documentation.
• Work with IT/infra teams to manage bot credentials, environments, and orchestrators.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 3+ years of experience in RPA development and support (UiPath, Automation Anywhere, or Blue Prism preferred).
• Hands-on experience with workflow design, exception handling, and RPA best practices.
• Knowledge of SQL, APIs, and basic scripting languages (Python, .NET, or VBScript).
• Strong debugging, problem-solving, and analytical skills.
• Experience in production support, incident management, and SLA adherence.
• Good understanding of SDLC/Agile methodology.

Preferred Skills

• UiPath/Automation Anywhere/Blue Prism certification.
• Exposure to AI/ML-based automation and OCR tools (Abbyy, Document Understanding, etc.).
• Experience with cloud-based automation environments (Azure, AWS, GCP).
• Familiarity with ITIL practices (incident, problem, change management).

Job Reference Number: Recruit194

Department: Tax

Business Unit:

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

To develop, test, and deploy Robotic Process Automation (RPA) solutions that streamline and automate business processes across SARS. This role contributes to SARS' strategic objective to modernise systems and increase the use of data and digital technologies.

Job Description

Key Responsibilities:

Process

• Analyse business processes and identify opportunities for automation using Microsoft Power Platform tools.
• Collaborate with business analysts to gather requirements and translate them into technical solutions.
• Develop, test, and deploy RPA bots in accordance with SARS's governance and security standards.
• Maintain and monitor bots to ensure optimal performance and resolve any issues.
• Document automation solutions and provide training/support to end-users and stakeholders.
• Ensure compliance with SARS's data privacy, cybersecurity, and internal control policies.
• Participate in continuous improvement initiatives and contribute to the RPA Centre of Excellence.
• Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
• Ensure that business requirements are clearly identified, prioritised and satisfied by appropriate technical and or business process solutions.
• Provide process solution support to institutionalise process initiatives.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.

Governance

Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies

Closing date: 10th of October 2025

Successful candidate must be based in Gauteng region.

Employment type: Hybrid contract position until 31st of March 2026.

This vacancy is open to people with disabilities.

Job Requirements

Qualifications and Experience:

• Relevant Bachelor's Degree in Computer Science, Information Systems, or related field.
• 4 - 6 years' experience in software development, of which 3 years at a specialist level and at least 2 years in RPA development.
• Microsoft Certified: Power Automate RPA Developer Associate.
• Scripting languages: VBScript, JavaScript.
• .NET Framework.
• Microsoft Dataverse.
• Power Platform: Power Apps, AI Builder, Power Virtual Agents.
• Ability to design scalable automation solutions.
• Familiarity with AI/ML integration.
• Understanding of business analysis and process.

Key Skills and Competencies:

• The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position.
• Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step way.
• The ability to take all relevant details into account to ensure that a task is completed to required standards.
• The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
• This is the ability to formulate new concepts based on information gathered.
• Degree to which one possesses definitive technical and or fundamental understanding of the business.
• Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
• Ability to be considerate for self and others.
• Firm belief in the reliability, truth or ability of someone or something.
• Decisions, practices, processes and transactions are transparent and fair.
• The quality of being upright, truthful, sincere and freedom from deceit or fraud. Guided by values, ability to demonstrate moral judgement and doing the right thing consistently.
• Activities, tasks and practices associated with obtaining and using knowledge in business areas, functions and products.
• Ability to determine trends from raw data.
• Fundamentally rethinking and redesigning business processes, to obtain sustained improvements in quality, cost, service, lead time, flexibility and innovation.
• Contributions to improving operational efficiencies including re-evaluation of processes and provision of recommendations to enhance operational efficiency.