73 Business Process Analysts jobs in South Africa

We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality.

Requirements

• Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
• Map and document processes using flowcharts, process mapping software, and other relevant tools.

• Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects.
• Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
• Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
• Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.

• Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
• Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
• Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.

• Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards.
• Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
• Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.

• Work closely with internal business unit teams to implement and sustain improvements.
• Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
• Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.

• Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
• Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
• Ensure alignment between process improvements and the organisation’s IT and data strategy.

Desired Skills & Qualifications

• Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.

• 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
• Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
• Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage.
• Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
• Experience working in solar PV plant construction, operation, and asset management is a plus.

• Process Analysis and Design.
• Quality Management Systems.
• Improvement Methodologies.
• Data Analysis and Problem-Solving.
• Project Management.
• Communication and Interpersonal Skills.
• Software Proficiency.

The Finance Process Improvement Manager is responsible for analysing and enhancing financial processes to improve efficiency, reduce costs, and maximize productivity. They use data-driven methodologies to identify bottlenecks, eliminate waste, and streamline workflows. The role involves collaborating across departments to implement changes, leveraging technology to automate processes, and ensuring compliance with industry regulations. They also monitors key performance indicators (KPIs) to assess the impact of improvements and drive continuous innovation within financial operations.

Principal Accountabilities:

• Define and deliver a continuous improvement plan of financial and control processes across the company and core processes aligned to the business strategy
• Working with key process owners to Identify process improvement opportunities, such as reducing process waste, utilizing digital solutions and streamlining processes
• Deliver the Harmonization and standardization of processes and support the introduction of innovation/technology where appropriate and commercially viable to deliver impactful results
• Works with FPI team to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits)
• Co-ordinate & lead a multi-disciplined response teams to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits
• Continuously update and enhance process designs, guidelines and training material as part of a continuous improvement cycle
• Embed new processes across the organization ensuring harmonisation
  
  
  

• ACCA / BCom Accounting or equivalent
• Passionate about working in finance transformation
• At least 7+ years of post-qualified, industry relevant experience
• Advanced problem solving, and analytical capabilities
• Experience in process implementation and optimisation
• Project and change management skills

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

A leader within the retail industry is looking for an experienced Business Analysis Manager to join the team. This proudly South African company has been in existence for over half a century and has grown into a leader within the market.

The Successful candidate will be responsible for:

1. Coach and lead the business analysis team
2. Strategic thinking in how to provide the best solution for the business
3. Business process design and documentation expertise
4. Improve the quality of the business analysis team
5. Identify business opportunities
6. Risk management
7. Ensure all Project Issues are properly reported
8. Assist Group Financial Management Team with all financial reporting requirements
9. Assist with IT Audit requirements

• Bachelor’s degree in Information / Business Systems
• Proven experience as a Financial Business Analysis Manager

• 5 to 7 years experience within a similar role

R 8000 - R 9000 - Annually

APPLY NOW!
If you are interested in this opportunity, please apply directly. If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information contact:
Rochelle Jansen
Recruitment Consultant

Alliance Banking Senior Business Analyst - Key Requirements

• Business Analysis & Strategy Alignment
  
  

• Financial Services & Regulatory Knowledge
  
  

• Process Design & Optimisation
  
  

• Data Analysis & Insights
  
  

• Partner & Stakeholder Management
  
  

• Project Management & Agile Delivery
  
  

• Documentation & Communication
  
  

• Qualifications & Experience
  
  

Designation: Graduate Programme: Business Analysis

Category: Group Technology

Posted by: Alexander Forbes

Posted on: 29 Jul 2025

Closing date: 12 Aug 2025

Location: Sandton

Overview

Purpose of the Job:

Graduate Programme Area: BizTech

Sub Area of Graduate Programme: Business Analysis

The ideal candidate is a curious, detail-oriented problem solver who enjoys working with data, understanding business processes, and translating needs into actionable insights. They thrive in a structured, team-oriented environment and are eager to learn how financial services function at both operational and strategic levels. A passion for data-driven decision-making and business transformation is key.

Minimum Qualifications

• Bachelor’s degree in Business Analytics, Information Systems, or a related discipline.
• Strong academic foundation in business analysis
• An academic background in finance is advantageous
  
  

• Assist in gathering and analysing business requirements across departments.
• Support the documentation of business processes, use cases, and workflows.
• Engage with stakeholders to understand and communicate business needs.
• Participate in solution design discussions and construct associated user stories for agile projects.
• Help monitor and report on project and performance metrics.
  
  

• Analytical and critical thinking
• Strong verbal and written communication
• Knowledge of UML or other business modelling protocols
• Attention to detail
• Stakeholder engagement
• Team collaboration
• Time management and adaptability

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SUMMARY:

The

Senior Specialist: Business Analysis

Recruiter:

Specd

Job Ref:

JHB002063/Josh

Date posted:

Tuesday, July 8, 2025

Location:

Johannesburg, South Africa

SUMMARY:

The Senior Specialist: Business Analysis plays a pivotal role in driving strategic initiatives by analyzing, interpreting, and translating business needs into actionable requirements. This role ensures that business solutions are fit-for-purpose, user-centric, and aligned to organizational goals. As a key liaison between stakeholders and technical teams, the incumbent will contribute to solution design, project delivery, and continuous business improvement efforts.

POSITION INFO:

JOB DESCRIPTION:

Job Title: Senior Specialist: Business Analysis

Employment Type: 6 months Contract

Work Location: Johannesburg, Hybrid

JOB CONTEXT:

As a Senior Specialist: Business Analysis, you'll be at the heart of innovation—transforming complex business needs into smart, actionable solutions that truly make an impact. You won’t just gather requirements; you’ll bring ideas to life by collaborating with stakeholders and technical teams to co-create solutions that are user-friendly, purpose-built, and future-focused. This isn’t your average BA role. You’ll shape projects from the ground up, help design meaningful change, and make sure every solution aligns with the bigger mission. If you're passionate about solving problems, love translating vision into value, and thrive in dynamic environments, we want you on our team.

DUTIES AND RESPONSIBILITIES:

• Sourcing and validating resolution funding and collateral-related data from multiple source systems.
• Performing data and process gap analyses aligned to SARB’s Resolution Funding expectations.
• Assisting in the design and build of the funding estimation and forecasting model.
• Developing dashboards and reports to support resolution funding MIS and internal governance.
• Engaging with Treasury, Risk, Finance, and IT stakeholders to ensure alignment and interlock of data sources.
• Supporting the process analysis required for embedding new funding processes in resolution scenarios.
• Documenting requirements and maintaining traceability across data, systems, and reporting layers.
• Build the internal capabilities to estimate, manage, and report the institution’s funding and liquidity position in resolution scenarios, in line with SARB’s requirements under the Financial Sector Laws Amendment Act (FSLAA).
  
  

• Resolution cost estimation.
• Forecasting and MIS solutions for resolution funding.
• Scenario analysis and modelling for liquidity shortfalls.
• Governance and compliance framework development.
• ELA collateral assessment and FMI liquidity gap identification.
  
  

• Minimum 5 years’ experience.
• SQL (min 1 year).
• Business and data analysis (min 2 years).
• Power BI or QlikView/Qlik Sense (min 1 year).
• Banking experience.
• PowerBI experience or similar reporting platform.
• SAS experience.
• Business and/or Data Analysis experience.
  
  

• SAS (exposure or working knowledge).
• Ability to work with large datasets from Hadoop or similar environments.
• Strong documentation and stakeholder engagement skills.
• Treasury or Liquidity Management experience.
• Familiarity with financial forecasting or resolution modelling.
• Strong analytical and problem-solving mindset.
• Ability to communicate effectively with cross-functional teams and senior stakeholders.
• Experience in creating reporting dashboards and automated data pipelines.
• Exposure to compliance, risk governance, or financial planning processes.
  
  

• Compensation will be determined based on qualifications, applicable banking experience, and previous earnings.
  
  
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Research, Analyst, and Information Technology
• Industries Advertising Services

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Alliance Banking Senior Business Analyst – Key Requirements

1. Business Analysis & Strategy Alignment

Proven ability to elicit, document, and validate business requirements in a complex partnership-driven banking environment.

Strong understanding of Alliance Banking models, including BaaS, white-label platforms, and embedded financial services.

Ability to conduct gap analyses, feasibility studies, and cost-benefit analyses for proposed solutions.

Experience in supporting business case development, particularly for new partner onboarding, product enhancements, or regulatory projects.

2. Financial Services & Regulatory Knowledge

Strong grasp of banking products and services (e.g., payments, savings, credit, cards, collections, remittances).

Familiarity with South African financial regulations including SARB, FSCA, FICA, and POPIA requirements.

Exposure to risk, compliance, and audit processes, particularly in third-party/partner environments.

3. Process Design & Optimisation

Experience in documenting and improving end-to-end business processes, especially those involving external partners.

Ability to model workflows using tools such as BPMN, Visio, or Lucidchart.

Knowledge of control environments, KPIs, SLAs, and escalation frameworks across operational value chains.

4. Data Analysis & Insights

Competency in data-driven decision-making, including data profiling, reconciliation, and insights to support product performance.

Ability to work with Excel, SQL, Power BI or equivalent to perform ad hoc analysis.

Understanding of data governance and quality, especially in integrated partner environments.

5. Partner & Stakeholder Management

Strong stakeholder management skills with experience interfacing across IT, Legal, Risk, Compliance, Product, and external partners.

Proven ability to act as a bridge between business and technical teams, ensuring shared understanding and execution.

Confidence in participating in governance committees, product working groups, and external partner discussions.

6. Project Management & Agile Delivery

Hands-on experience in Agile/Scrum or hybrid project methodologies, including backlog grooming and sprint planning.

Exposure to JIRA, Confluence, DevOps, Trello, or similar tools.

Ability to manage multiple initiatives and deliver under tight deadlines in a fast-paced Alliance environment.

7. Documentation & Communication

Exceptional written and verbal communication skills, with a focus on clear, concise, and structured reporting.

Ability to create and present business requirement documents (BRDs), functional specifications (FRDs), and user stories.

Experience in preparing partner onboarding documentation, SOPs, and support playbooks.

8. Qualifications & Experience

Bachelor’s Degree in Business, Finance, Information Systems, or related field (postgraduate advantageous).

Minimum of 5–8 years’ experience in business analysis within banking or FinTech environments.

Certifications such as CBAP, PMI-PBA, Agile BA, or Lean Six Sigma are advantageous.