1,079 Business Process Analyst jobs in South Africa

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units. Key Responsibility Areas 1. Process and data modelling · Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution · Translate subject matter expert and stakeholder discussion into process maps and procedures · Identify and document instances where existing business processes may be streamlined or improved 2. Internal and external stakeholder management · Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders · Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals · Communicates relevant information to appropriate recipients following the correct internal processes 3. Change Management · Conducts and/or support change management processes · Facilitate process workshops in small or large groups · Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies 4. Reporting · Provides Process Lead with reports on assigned work/deliverables · Develop, maintain and distribute business process documentation to Process Lead Qualifications · Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals · Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory · Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3 M or any other modelling software required · Working knowledge of RPA tools and processes will be beneficial · In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches #J-18808-Ljbffr

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling

· Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution

· Translate subject matter expert and stakeholder discussion into process maps and procedures

· Identify and document instances where existing business processes may be streamlined or improved

2. Internal and external stakeholder management

· Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders

· Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals

· Communicates relevant information to appropriate recipients following the correct internal processes

3. Reporting

· Provides Process Lead with reports on assigned work/deliverables

Develop, maintain and distribute business process documentation to Process Lead

Qualifications

· Minimum of 1 year’s work experience in a business process modelling environment is required

· Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required

· Working knowledge of RPA tools and processes will be beneficial

#J-18808-Ljbffr

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Principal Business Process Analyst is a highly skilled subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Principal Business Process Analyst encourages and drives innovative thinking in the business process space to identify new ways of improving processes and delivering value.

Key responsibilities:

• Performs business process development and improvement initiatives aligned with company goals and industry best practices.
• Develops initiatives to streamline processes and enhance cross-functional collaboration.
• Contributes towards the development and executes a strategic roadmap for process optimization and transformation aligned with the company goals and objectives.
• Leads efforts to improve operational efficiency, eliminate waste, and enhance the quality of services through the adoption of best practices such as Lean and Six Sigma.
• Analyzes existing processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Collaborates with IT teams to leverage technology solutions such as automation, AI, and data analytics to enhance process efficiency and effectiveness.
• Works closely with cross functional teams to understand their unique processes, challenges, and requirements.
• Drives the implementation of process changes, ensuring effective change management strategies are in place to minimize resistance and maximize adoption.
• Contributes toward defining and tracks key performance indicators (KPIs) to measure the success and impact of process optimization initiatives.
• Ensures processes are aligned with customer needs and expectations, leading to improved customer satisfaction and loyalty.
• Identifies potential risks associated with process development and / or changes and mitigation strategies to ensure smooth transitions.
• Provides regular updates to executive/senior leadership on process optimization initiatives, outcomes, and future plans.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Extended analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
• Business process technology product knowledge.
• Extended knowledge on processes and up and downstream impact of process steps.
• Excellent analytical skills and the ability to identify process bottlenecks and improvement opportunities.
• Excellent project management expertise, including project planning, execution, and stakeholder management.
• Excellent communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
• Extended proficiency in process mapping, documentation, and workflow design.
• Extended knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
• Strong problem-solving abilities and a proactive approach to finding solutions.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.

Required experience:

• Extended experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Extended experience in constructing business process methodology toolbox.
• Extended experience in project management methods such as Scrum or Waterfall.
• Extended work experience combined with functional knowledge of workstreams.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

#J-18808-Ljbffr

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Business Process Analyst is an advanced subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Senior Business Process Analyst defines, develops, documents, tests and optimizes more complex end-to-end processes that support the business.

Key responsibilities:

• Advises relevant stakeholders in the business on improvement options of existing complex end-to-end business processes.
• Applies business process redesign methodology to develop effective solutions to business problems.
• Assists with the proactive identification of business and/or operational process improvements through data analysis to ensure constructive suggestions for change.
• Uses the information gathered from complex incidents raised by the operation to ensure the identification of process improvements.
• Identifies potential cross-functional synergies and improvements that will ensure optimal performance within the assigned area of responsibility.
• Conducts impact assessments of process gaps by analyzing grey areas not clearly defined by established standards and ensuring that these are mapped during the design process.
• Facilitates the design / re-design of complex business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of client service, efficiency, control and compliance.
• Standardizes, maintains, and documents new or improved processes based on findings and analysis.
• Engages with a variety of stakeholders and facilitates workshops to generate, review and update the new improved processes.
• Ensures the preparation of detailed process diagrams and the accompanying documentation in terms of process design.
• Assists with the implementation and delivery of internal and external projects related to business process improvement, against a predetermined project plan.
• Ensures that the required change management processes are followed, and initiatives are implemented in line with company standards and methodology.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
• Excellent communication skills to articulate complex process flows to business stakeholders.
• Problem-solving mindset with the ability to identify root causes and develop effective solutions.
• Attention to detail and accuracy in documenting process workflows and procedures.
• Collaboration skills to work effectively with cross-functional teams and stakeholders.
• Adaptability and openness to change, especially in dynamic and evolving environments.
• Advanced proficiency in data analysis tools and techniques.
• Project management skills to coordinate and implement process improvement initiatives.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize workload in a fast-paced environment.
• Advanced knowledge of workflow and process control software.
• Ability to analyze and understand process mapping as a method of visualizing an ongoing process.
• Advanced knowledge on processes and up and downstream impact of process steps.
• Advanced knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.

Required experience:

• Advanced experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Advanced demonstrated experience as a business process analyst or related role within an IT services or technology organization
• Advanced demonstrated experience of dissecting complex processes, identifying patterns, and proposing improvements
• Advanced demonstrated experience using process analysis methodologies and tools
• Advanced experience in project management methods such as Scrum or Waterfall.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

#J-18808-Ljbffr

Join to apply for the Senior Business Process Analyst role at NTT DATA, Inc.

Join to apply for the Senior Business Process Analyst role at NTT DATA, Inc.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Business Process Analyst is an advanced subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Senior Business Process Analyst defines, develops, documents, tests and optimizes more complex end-to-end processes that support the business.

Key responsibilities:

• Advises relevant stakeholders in the business on improvement options of existing complex end-to-end business processes.
• Applies business process redesign methodology to develop effective solutions to business problems.
• Assists with the proactive identification of business and/or operational process improvements through data analysis to ensure constructive suggestions for change.
• Uses the information gathered from complex incidents raised by the operation to ensure the identification of process improvements.
• Identifies potential cross-functional synergies and improvements that will ensure optimal performance within the assigned area of responsibility.
• Conducts impact assessments of process gaps by analyzing grey areas not clearly defined by established standards and ensuring that these are mapped during the design process.
• Facilitates the design / re-design of complex business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of client service, efficiency, control and compliance.
• Standardizes, maintains, and documents new or improved processes based on findings and analysis.
• Engages with a variety of stakeholders and facilitates workshops to generate, review and update the new improved processes.
• Ensures the preparation of detailed process diagrams and the accompanying documentation in terms of process design.
• Assists with the implementation and delivery of internal and external projects related to business process improvement, against a predetermined project plan.
• Ensures that the required change management processes are followed, and initiatives are implemented in line with company standards and methodology.
• Performs any other related task as required.
  
  

To thrive in this role, you need to have:

• Advanced analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
• Excellent communication skills to articulate complex process flows to business stakeholders.
• Problem-solving mindset with the ability to identify root causes and develop effective solutions.
• Attention to detail and accuracy in documenting process workflows and procedures.
• Collaboration skills to work effectively with cross-functional teams and stakeholders.
• Adaptability and openness to change, especially in dynamic and evolving environments.
• Advanced proficiency in data analysis tools and techniques.
• Project management skills to coordinate and implement process improvement initiatives.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize workload in a fast-paced environment.
• Advanced knowledge of workflow and process control software.
• Ability to analyze and understand process mapping as a method of visualizing an ongoing process.
• Advanced knowledge on processes and up and downstream impact of process steps.
• Advanced knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
  
  

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.
  
  

Required experience:

• Advanced experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Advanced demonstrated experience as a business process analyst or related role within an IT services or technology organization
• Advanced demonstrated experience of dissecting complex processes, identifying patterns, and proposing improvements
• Advanced demonstrated experience using process analysis methodologies and tools
• Advanced experience in project management methods such as Scrum or Waterfall.
  
  

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x

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Join to apply for the Principal Business Process Analyst role at NTT DATA, Inc.

Join to apply for the Principal Business Process Analyst role at NTT DATA, Inc.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Principal Business Process Analyst is a highly skilled subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Principal Business Process Analyst encourages and drives innovative thinking in the business process space to identify new ways of improving processes and delivering value.

Key responsibilities:

• Performs business process development and improvement initiatives aligned with company goals and industry best practices.
• Develops initiatives to streamline processes and enhance cross-functional collaboration.
• Contributes towards the development and executes a strategic roadmap for process optimization and transformation aligned with the company goals and objectives.
• Leads efforts to improve operational efficiency, eliminate waste, and enhance the quality of services through the adoption of best practices such as Lean and Six Sigma.
• Analyzes existing processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Collaborates with IT teams to leverage technology solutions such as automation, AI, and data analytics to enhance process efficiency and effectiveness.
• Works closely with cross functional teams to understand their unique processes, challenges, and requirements.
• Drives the implementation of process changes, ensuring effective change management strategies are in place to minimize resistance and maximize adoption.
• Contributes toward defining and tracks key performance indicators (KPIs) to measure the success and impact of process optimization initiatives.
• Ensures processes are aligned with customer needs and expectations, leading to improved customer satisfaction and loyalty.
• Identifies potential risks associated with process development and / or changes and mitigation strategies to ensure smooth transitions.
• Provides regular updates to executive/senior leadership on process optimization initiatives, outcomes, and future plans.
• Performs any other related task as required.
  
  

To thrive in this role, you need to have:

• Extended analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
• Business process technology product knowledge.
• Extended knowledge on processes and up and downstream impact of process steps.
• Excellent analytical skills and the ability to identify process bottlenecks and improvement opportunities.
• Excellent project management expertise, including project planning, execution, and stakeholder management.
• Excellent communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
• Extended proficiency in process mapping, documentation, and workflow design.
• Extended knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
• Strong problem-solving abilities and a proactive approach to finding solutions.
  
  

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.
  
  

Required experience:

• Extended experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Extended experience in constructing business process methodology toolbox.
• Extended experience in project management methods such as Scrum or Waterfall.
• Extended work experience combined with functional knowledge of workstreams.
  
  

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x

Sign in to set job alerts for “Business Process Analyst” roles.

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Join to apply for the Principal Business Process Analyst role at NTT DATA, Inc.

Join to apply for the Principal Business Process Analyst role at NTT DATA, Inc.

Get AI-powered advice on this job and more exclusive features.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Principal Business Process Analyst is a highly skilled subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Principal Business Process Analyst encourages and drives innovative thinking in the business process space to identify new ways of improving processes and delivering value.

Key responsibilities:

• Performs business process development and improvement initiatives aligned with company goals and industry best practices.
• Develops initiatives to streamline processes and enhance cross-functional collaboration.
• Contributes towards the development and executes a strategic roadmap for process optimization and transformation aligned with the company goals and objectives.
• Leads efforts to improve operational efficiency, eliminate waste, and enhance the quality of services through the adoption of best practices such as Lean and Six Sigma.
• Analyzes existing processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Collaborates with IT teams to leverage technology solutions such as automation, AI, and data analytics to enhance process efficiency and effectiveness.
• Works closely with cross functional teams to understand their unique processes, challenges, and requirements.
• Drives the implementation of process changes, ensuring effective change management strategies are in place to minimize resistance and maximize adoption.
• Contributes toward defining and tracks key performance indicators (KPIs) to measure the success and impact of process optimization initiatives.
• Ensures processes are aligned with customer needs and expectations, leading to improved customer satisfaction and loyalty.
• Identifies potential risks associated with process development and / or changes and mitigation strategies to ensure smooth transitions.
• Provides regular updates to executive/senior leadership on process optimization initiatives, outcomes, and future plans.
• Performs any other related task as required.
  
  

To thrive in this role, you need to have:

• Extended analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
• Business process technology product knowledge.
• Extended knowledge on processes and up and downstream impact of process steps.
• Excellent analytical skills and the ability to identify process bottlenecks and improvement opportunities.
• Excellent project management expertise, including project planning, execution, and stakeholder management.
• Excellent communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
• Extended proficiency in process mapping, documentation, and workflow design.
• Extended knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
• Strong problem-solving abilities and a proactive approach to finding solutions.
  
  

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.
  
  

Required experience:

• Extended experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Extended experience in constructing business process methodology toolbox.
• Extended experience in project management methods such as Scrum or Waterfall.
• Extended work experience combined with functional knowledge of workstreams.
  
  

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

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**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Business Process Analyst is an advanced subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.
This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.
The Senior Business Process Analyst defines, develops, documents, tests and optimizes more complex end-to-end processes that support the business.
**Key responsibilities:**
+ Advises relevant stakeholders in the business on improvement options of existing complex end-to-end business processes.
+ Applies business process redesign methodology to develop effective solutions to business problems.
+ Assists with the proactive identification of business and/or operational process improvements through data analysis to ensure constructive suggestions for change.
+ Uses the information gathered from complex incidents raised by the operation to ensure the identification of process improvements.
+ Identifies potential cross-functional synergies and improvements that will ensure optimal performance within the assigned area of responsibility.
+ Conducts impact assessments of process gaps by analyzing grey areas not clearly defined by established standards and ensuring that these are mapped during the design process.
+ Facilitates the design / re-design of complex business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of client service, efficiency, control and compliance.
+ Standardizes, maintains, and documents new or improved processes based on findings and analysis.
+ Engages with a variety of stakeholders and facilitates workshops to generate, review and update the new improved processes.
+ Ensures the preparation of detailed process diagrams and the accompanying documentation in terms of process design.
+ Assists with the implementation and delivery of internal and external projects related to business process improvement, against a predetermined project plan.
+ Ensures that the required change management processes are followed, and initiatives are implemented in line with company standards and methodology.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
+ Excellent communication skills to articulate complex process flows to business stakeholders.
+ Problem-solving mindset with the ability to identify root causes and develop effective solutions.
+ Attention to detail and accuracy in documenting process workflows and procedures.
+ Collaboration skills to work effectively with cross-functional teams and stakeholders.
+ Adaptability and openness to change, especially in dynamic and evolving environments.
+ Advanced proficiency in data analysis tools and techniques.
+ Project management skills to coordinate and implement process improvement initiatives.
+ Ability to work under pressure and meet deadlines.
+ Ability to prioritize workload in a fast-paced environment.
+ Advanced knowledge of workflow and process control software.
+ Ability to analyze and understand process mapping as a method of visualizing an ongoing process.
+ Advanced knowledge on processes and up and downstream impact of process steps.
+ Advanced knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Business or related field.
+ Project Management certification preferred.
+ Six Sigma or Lean or equivalent type certification preferred.
**Required experience:**
+ Advanced experience in business process improvement, process reengineering, or related roles within the IT services industry.
+ Advanced demonstrated experience as a business process analyst or related role within an IT services or technology organization
+ Advanced demonstrated experience of dissecting complex processes, identifying patterns, and proposing improvements
+ Advanced demonstrated experience using process analysis methodologies and tools
+ Advanced experience in project management methods such as Scrum or Waterfall.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Principal Business Process Analyst is a highly skilled subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.
This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.
The Principal Business Process Analyst encourages and drives innovative thinking in the business process space to identify new ways of improving processes and delivering value.
**Key responsibilities:**
+ Performs business process development and improvement initiatives aligned with company goals and industry best practices.
+ Develops initiatives to streamline processes and enhance cross-functional collaboration.
+ Contributes towards the development and executes a strategic roadmap for process optimization and transformation aligned with the company goals and objectives.
+ Leads efforts to improve operational efficiency, eliminate waste, and enhance the quality of services through the adoption of best practices such as Lean and Six Sigma.
+ Analyzes existing processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
+ Collaborates with IT teams to leverage technology solutions such as automation, AI, and data analytics to enhance process efficiency and effectiveness.
+ Works closely with cross functional teams to understand their unique processes, challenges, and requirements.
+ Drives the implementation of process changes, ensuring effective change management strategies are in place to minimize resistance and maximize adoption.
+ Contributes toward defining and tracks key performance indicators (KPIs) to measure the success and impact of process optimization initiatives.
+ Ensures processes are aligned with customer needs and expectations, leading to improved customer satisfaction and loyalty.
+ Identifies potential risks associated with process development and / or changes and mitigation strategies to ensure smooth transitions.
+ Provides regular updates to executive/senior leadership on process optimization initiatives, outcomes, and future plans.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Extended analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
+ Business process technology product knowledge.
+ Extended knowledge on processes and up and downstream impact of process steps.
+ Excellent analytical skills and the ability to identify process bottlenecks and improvement opportunities.
+ Excellent project management expertise, including project planning, execution, and stakeholder management.
+ Excellent communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
+ Extended proficiency in process mapping, documentation, and workflow design.
+ Extended knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
+ Strong problem-solving abilities and a proactive approach to finding solutions.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Business or related field.
+ Project Management certification preferred.
+ Six Sigma or Lean or equivalent type certification preferred.
**Required experience:**
+ Extended experience in business process improvement, process reengineering, or related roles within the IT services industry.
+ Extended experience in constructing business process methodology toolbox.
+ Extended experience in project management methods such as Scrum or Waterfall.
+ Extended work experience combined with functional knowledge of workstreams.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.