36 Business Process Analyst jobs in South Africa

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to over 300 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities.

Globally, the group employs over 45,000 professionals across 60 delivery centers in 16 countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US. WNS South Africa has been operating since and has established itself as an industry leader in Business Process Outsourcing (BPO) in South Africa, with a growing presence in Africa.

We are a strategic partner for delivering a full range of processes from basic to complex, across our eight delivery centers in South Africa, employing over 10,000 people. Why join us? We promise our employees role clarity, coaching, mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core.

Experience a culture of outperformance, engagement, and celebration, and contribute to society through our WNS Cares Foundation, supporting meaningful community initiatives.

The main purpose of this role is to map and document business processes and review procedure manuals in consultation with process owners and business units.

1. Process and Data Modelling
2. Gather and analyze information from various sources to inform business process mapping and documentation.
3. Translate discussions with subject matter experts and stakeholders into process maps and procedures.
4. Identify and document opportunities for streamlining or improving existing processes.
5. Stakeholder Management
6. Serve as a modeling subject matter expert and point of contact for functional and cross-functional stakeholders.
7. Collaborate with subject matter experts to develop and revise procedure manuals, ensuring stakeholders are appropriately involved.
8. Communicate relevant information following internal processes.
9. Reporting
10. Provide reports on assigned work/deliverables to the Process Lead.

• Grade 12
• Minimum of 1 year's experience in a business process modelling environment.
• Experience with Visio, Bizagi, Lucidchart, SharePoint, D3M, or similar modelling software.
• Knowledge of RPA tools and processes is beneficial.

1. Process and data modelling
2. Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
3. Translate subject matter expert and stakeholder discussion into process maps and procedures
4. Identify and document instances where existing business processes may be streamlined or improved
5. Internal and external stakeholder management
6. Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
7. Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
8. Communicates relevant information to appropriate recipients following the correct internal processes
9. Reporting
10. Provides Process Lead with reports on assigned work/deliverables

1. Grade 12
2. Minimum of 1 year’s work experience in a business process modelling environment is required
3. Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required
4. Working knowledge of RPA tools and processes will be beneficial

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling

· Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution

· Translate subject matter expert and stakeholder discussion into process maps and procedures

· Identify and document instances where existing business processes may be streamlined or improved

2. Internal and external stakeholder management

· Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders

· Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals

· Communicates relevant information to appropriate recipients following the correct internal processes

3. Reporting

· Provides Process Lead with reports on assigned work/deliverables

Develop, maintain and distribute business process documentation to Process Lead

· Minimum of 1 year’s work experience in a business process modelling environment is required

· Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required

· Working knowledge of RPA tools and processes will be beneficial

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

Responsible for facilitating and defining business requirements and ensuring translation into effective business solutions.

• Develop a Business Analysis Approach in project execution or investigation
  Understand project context to determine applicable BPA approach
• Lead the definition and review of business processes
  Understand current business processes and define future business processes
  Document future business process/es
• Facilitate Business requirements workshops or sessions to elicit and define system requirements
  Plan and execute business requirements elicitation sessions/workshops
  Develop Business Requirement Specifications
  Develop Functional Requirement Specifications
  Provide input to System Requirement Specification and other Technical oriented documents
• Contribute in development of testing and training materials
  Assist testing capability in ensuring that new systems meet requirements
  Coordinate and lead User Acceptance Testing (UAT)

• Relevant 3 year Information Technology or business-related qualification
• 3 - 5 years Business/Process Analysis experience, preferably across multiple disciplines/domains
• Working knowledge of relevant methodology and tools e.g. Process modelling tools, project management methodologies (Waterfall, Agile etc.)

• Expert knowledge in delivering typical Business Analysis Artefacts
• Faculty Training Institute Business Analysis qualification advantageous
• General understanding of Retail Merchandising and/or Supply Chain & Logistics will be advantageous
• Experience of Agile methodologies and frameworks including Scrum and Kanban and the Business Analyst role within agile frameworks
• Experience in ERP (Enterprise Resource Planning) implementation(s) will be advantageous
• Proven experience of stakeholder relationship management and influencing skills, demonstrating success in facilitating collaboration, influencing, communicating, and negotiating at all levels
• Expertise and extensive experience in process modelling, gap analysis, and requirements engineering with the delivery of appropriate artefacts to progress development and achieve business objectives
• The ability to interact and work collaboratively within a team as well as the ability to run with a piece of work autonomously where required
• Ability to research technology-related concepts, trends, and best practices, and apply findings
• Synthesises data from different sources to identify trends
• Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself
• Demonstrates a results-oriented mindset in planning and implementing activities/projects
• Anticipates potential obstacles and their impact on the accomplishment of goals and timelines and proposes/takes corrective action where required
• Listens attentively and checks understanding of the message being received
• Prepares written reports and briefs and communicates ideas clearly
• Speaks fluently in team meetings when presenting information
• Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties
• Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation
• Adjusts to work effectively within new work structures, processes, requirements, or cultures
• Anticipates change and continuously remains prepared for change

We are recruiting a highly dynamic and performance driven Business Process Analyst to join the Risk and Project Operations Department.

The role will entail being responsible for and implementing various business projects and operations that aligns to the business strategy, perform business and project analysis, provide improvement suggestions, and design the processes and operations.

The successful candidate must be passionate about continuous process improvement and the enhancement of quality and consistency of business processes and methods, possess exceptional communication skills, high EQ, strong organisational skills, and be comfortable working in a dynamic, fast-paced environment.

• Understand end-to-end processes relevant to the business area to identify bottlenecks, risks, as well as provide evidence-based improvement recommendations.
• Assessing, analyzing, optimizing, documenting, implementing, and testing end-to-end enterprise business processes.
• Work with stakeholders throughout the organisation to build a holistic view of the organisation’s strategy, processes, information, and information technology assets.
• Prepare business cases to motivate new process improvement initiatives, and monitor and report post-implementation benefits (financial and non-financial).
• Work towards continuous process improvement and the enhancement of quality and consistency of business processes and methods.
• Bringing business needs, capabilities, technology, and processes together efficiently and effectively.
• Scoping, sizing, and planning all business aspects of a solution and the associated project effort and dependencies.
• Examine emerging business best practices and technological developments that can help to automate and streamline processes to help businesses perform more efficiently.
• Communicate with operations and project heads, risk department and finance personnel to ensure that business operations are closely monitored, and potential risks are mitigated.

• Research skills and methodologies.
• High conscientious and exceptionally analytical.
• The ability to manage multiple requests whilst being deadline orientated.
• Business Rules Engines (Business Rules Processing).
• Business Intelligence, Analytics and Reporting.
• Building and maintaining effective relationships with internal and external stakeholders.
• Strong leadership skills.

• Bachelor’s degree in engineering, business, or related field.
• At least 3 – 5 years proven work experience strictly in process engineering.
• Experience working in emerging markets.

• Process Engineering Certification.
• Ability to act as an Agent of Change Management.
• Lean and Six Sigma methods and techniques.
• Financial services industry experience.
• Have in depth understanding of the Business Process Modelling Notation (BPMN).
• Experience in Agile methodologies and hybrid.
• Experience in Business Process Management Initiative rollout and Implementation.
• Experience in strategic and business transformation initiatives.
• Clear understanding of different process frameworks.

• Hybrid Working Model
• Competitive Market Related Salary
• Medical Aid
• Group Life Cover
• Performance Bonuses

If you tick all the boxes and think you would be a great member to drive our strategy, please apply with your CV and supporting documentation to this PNet advert, alternatively, you can apply on our careers portal:

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

Responsible for facilitating and defining business requirements and ensuring translation into effective business solutions.

• Develop a Business Analysis Approach in project execution or investigation
  Understand project context to determine applicable BPA approach
• Lead the definition and review of business processes
  Understand current business processes and define future business processes
  Document future business process/es
• Facilitate Business requirements workshops or sessions to elicit and define system requirements
  Plan and execute business requirements elicitation sessions/workshops
  Develop Business Requirement Specifications
  Develop Functional Requirement Specifications
  Provide input to System Requirement Specification and other Technical oriented documents
• Contribute in development of testing and training materials
  Assist testing capability in ensuring that new systems meet requirements
  Coordinate and lead User Acceptance Testing (UAT)

• Relevant 3 year Information Technology or business-related qualification
• 3 - 5 years Business/Process Analysis experience, preferably across multiple disciplines/domains
• Working knowledge of relevant methodology and tools e.g. Process modelling tools, project management methodologies (Waterfall, Agile etc.)

• Expert knowledge in delivering typical Business Analysis Artefacts
• Faculty Training Institute Business Analysis qualification advantageous
• General understanding of Retail Merchandising and/or Supply Chain & Logistics will be advantageous
• Experience of Agile methodologies and frameworks including Scrum and Kanban and the Business Analyst role within agile frameworks
• Experience in ERP (Enterprise Resource Planning) implementation(s) will be advantageous
• Proven experience of stakeholder relationship management and influencing skills, demonstrating success in facilitating collaboration, influencing, communicating, and negotiating at all levels
• Expertise and extensive experience in process modelling, gap analysis, and requirements engineering with the delivery of appropriate artefacts to progress development and achieve business objectives
• The ability to interact and work collaboratively within a team as well as the ability to run with a piece of work autonomously where required
• Ability to research technology-related concepts, trends, and best practices, and apply findings
• Synthesises data from different sources to identify trends
• Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself
• Demonstrates a results-oriented mindset in planning and implementing activities/projects
• Anticipates potential obstacles and their impact on the accomplishment of goals and timelines and proposes/takes corrective action where required
• Listens attentively and checks understanding of the message being received
• Prepares written reports and briefs and communicates ideas clearly
• Speaks fluently in team meetings when presenting information
• Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties
• Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation
• Adjusts to work effectively within new work structures, processes, requirements, or cultures
• Anticipates change and continuously remains prepared for change

Location: Bryanston, Johannesburg
Type: Permanent, Full Time
Reference: PE002267-LS-1

Our client in the Insurance / Financial Services industry is currently looking to employ a Business Process Analyst. Candidates who hold CA, BCom Hons, or BSc qualifications are encouraged to apply.

Candidates must be suitably qualified, as per the list below, must be highly analytical, ambitious, and excited to work as part of a high-functioning team.

Requirements:

• BCom (Hons), CA (SA), CIMA, or BSc (Computer / Data Science / AI / Mathematics / Statistics).
• 3 to 5 years Leadership Experience.
• Process design, engineering, and implementation (preferable).
• System design and implementation (preferable).
• Reporting and Data Analysis Experience (preferable).
• Strong Excel / PowerBI skills (preferable).
• The ability to manage multiple requests whilst being deadline oriented.

Profile:

• Must illustrate their resilience by providing specific examples from their life / career.
• Must want to work in a highly operational environment – getting their hands dirty daily.
• Highly ambitious but wants to work as part of a team.
• High conscientiousness.
• Exceptionally analytical.
• Strong leadership skills.

Responsibilities and expectations include:

• Providing assistance to the COO’s in data modelling and review.
• Operational reporting and performance evaluation.
• Systems and process review: Audit and document findings, Proposals on how to optimize and embed permanent value, Implement findings and change management framework.
• Perform ad-hoc requests across various operational areas.

The individual will be exposed to the various functions within the business:

• Lead acquisition and analysis.
• Data review and digital performance management.
• Risk cohort segmentation and allocation of resources.

• Productivity analysis.
• Resource utilization and optimization.
• Database segmentation and evaluation.

• Evaluation of lost clients.
• Review of systems and processes to identify and evaluate core retention issues.
• Review risk management framework to effectively shape the portfolio.

• Data and correlation modelling for investigation process.
• Optimization of processes impacting turn-around-time and efficient completion of tasks.
• Cost allocation and review.
• Correspondence review to clients whilst ensuring alignment to the agreed processes.
• Audit of the vehicle assessment and repair process: Key relationship audits, Gap analysis and proposals on how to effectively eliminate lost opportunities.

• Exposure to resource management and allocation to priority projects.

• Cost centre management.
• Budget allocation and monitoring of spend.

• Improvement on client engagement.
• Communication framework review with automated correspondence and driving the self-service portals.
• Interdepartmental alignment to enable efficient and professional service to our clients.
• Exposure to the external regulatory requirements and compliance thereof.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

Monthly

Location: Bryanston, Johannesburg
Type: Permanent, Full Time
Reference: PE002267-LS-1
Published: 18 hours ago

Our client in the Insurance / Financial Services industry is currently looking to employ a Business Process Analyst. Candidates who hold CA, BCom Hons, or BSc qualifications are encouraged to apply.

Requirements:

• BCom (Hons), CA (SA), CIMA, or BSc (Computer/Data Science/AI/Mathematics/Statistics).
• 3 to 5 years Leadership Experience.
• Process design, engineering, and implementation (preferable).
• System design and implementation (preferable).
• Reporting and Data Analysis Experience (preferable).
• Strong Excel / PowerBI skills (preferable).
• The ability to manage multiple requests whilst being deadline orientated.

Profile:

• Must illustrate their resilience by providing specific examples from their life/career.
• Must want to work in a highly operational environment – getting their hands dirty daily.
• Highly ambitious but wants to work as part of a team.
• High conscientious.
• Exceptionally analytical.
• Strong leadership skills.

Responsibilities and expectations include:

• Assisting the COO in various operational areas.
• Data modelling and review.
• Operational reporting and performance evaluation.
• Systems and process review: Audit and document findings, proposals on how to optimise and embed permanent value, implement findings and change management framework.
• Perform ad-hoc requests across various operational areas.

The individual will be exposed to the various functions within the business:

• Lead acquisition and analysis.
• Data review and digital performance management.
• Risk cohort segmentation and allocation of resources.

• Productivity analysis.
• Resource utilisation and optimisation.
• Database segmentation and evaluation.

• Evaluation of lost clients.
• Review of systems and processes to identify and evaluate core retention issues.
• Review risk management framework to effectively shape the portfolio.

• Data and correlation modelling for investigation process.
• Optimisation of processes impacting turn-around-time and efficient completion of tasks.
• Cost allocation and review.
• Correspondence review to clients whilst ensuring alignment to the agreed processes.
• Audit of the vehicle assessment and repair process: Key relationship audits, gap analysis, and proposals on how to effectively eliminate lost opportunities.

• Exposure to resource management and allocation to priority projects.

• Cost centre management.
• Budget allocation and monitoring of spend.

• Improvement on client engagement.
• Communication framework review with automated correspondence and driving the self-service portals.
• Interdepartmental alignment to enable efficient and professional service to our clients.
• Exposure to the external regulatory requirements and compliance thereof.

Please note: Should you not receive a response within two weeks of applying, you may assume that your application was unsuccessful.

Monthly

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Key Responsibilities:

• Analyse and map current business processes to identify inefficiencies and are as for improvement.
• Support the design and implementation of optimised workflows, SOPs, and system enhancements.
• Collaborate with cross-functional teams to implement scalable solutions.
• Assist with data collection and interpretation to support project goals.
• Contribute to pilot projects and continuous improvement initiatives across the business.
• Prepare professional documentation and summaries of findings and recommendations.

Experience & Qualifications:

• 3–5 years of experience in a similar role (business/process analysis, operations, or project coordination).
• A qualification in Industrial Engineering, Business Analytics, Operations Management, or a Finance-related field is beneficial — but not required if experience is proven.
• Project management experience and the ability to deliver within structured timelines.
• A strong analytical thinker with the ability to break down complex systems.
• Detail-oriented with excellent organisational and multitasking skills.
• Strong communication and interpersonal abilities to engage across departments.
• Proficiency in Microsoft Excel, PowerPoint, and data visualisation tools.
• Experience in process mapping tools such as Visio or BPMN is advantageous.
• Familiarity with ERP, CRM, or BI tools will be a strong advantage.

Please consider your application unsuccessful if you have not received a response within two weeks of applying.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Analyst, Strategy/Planning, and Research
• Industries Retail, Data Infrastructure and Analytics, and IT System Data Services

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