157 Business Process Analyst jobs in South Africa

Job Description

To analyse, map, and identify improvement opportunities and ensure the quality of the solution, as well as to train end users.

Qualification and Experience

QUALIFICATIONS

• Minimum qualification: Bachelor's degree in computer science, Information Systems, Industrial Engineering OR equivalent education PLUS
• Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Fundamentals).
• Lean / Six Sigma experience is an added advantage.

KNOWLEDGE & EXPERIENCE

• Minimum of 5 – 8 years of experience in business process analysis or related field
• 3+ years of experience as a software tester or software quality assurance specialist
• Proven experience in business process analysis, software testing, and training for large-scale IT projects.
• Ability to manage risks and drive change in a complex organisational environment
• Experience with process mapping tools
• Experience with team leadership
• Experience with Agile and Scrum methodologies.
• Experience in business process modelling/ business architecture

Roles and Responsibilities

Analyses and designs business processes to identify alternative solutions to improve efficiency,effectiveness and exploit new technologies and automation.

• Conduct process mapping and improvement initiatives to optimise business workflows and training materials.
• Analyse data to identify trends, inefficiencies, bottlenecks, and areas for improvement, and develop and implement solutions to streamline processes and increase efficiency.
• Gather and analyse important business data and create reports based on recommendations.
• Collaborate with IT and business leaders for the development of new process designs.
• Work closely with IT teams to ensure that systems are configured to support business processes, and that data is accurately captured.
• Work closely with stakeholders to understand their pain points and requirements and develop solutions that meet their needs
• Collaborate with stakeholders to gather requirements and ensure alignment with business objectives.

Develop and deliver training related to business processes.

• Provide training and support to ensure that processes are understood and followed correctly.
• Assess the training needs of individuals and teams.
• Design and develop training programs based on the organisation's needs.
• Conduct workshops, individual training sessions, and lectures to train end-users on Dynamics 365 functionalities.
• Prepare educational materials such as module summaries, videos, and presentations.
• Evaluate the effectiveness of training programs and make necessary adjustments.

Plans and leads strategic, large and complex business process improvement activities aligned with automation, or exploiting existing or new technologies.

• Develops organisational policies, standards and guidelines for business process improvement
• Assesses the feasibility of business process changes and recommends alternative approaches.
• Selects, tailors and implements methods and tools for improving business processes at programme, project or team level.
• Monitor productivity, quality and efficiency of processes post implementation of improvement initiatives.
• Analyze process performance data and statistics to identify opportunities, suggest action plans, and recommend & implement process improvements to support Business growth
• Implement best process management practices.
• Provide recommendations and guidelines for the operation of processes
• Facilitate process improvement workshops with cross-functional teams.

Manage libraries for business processes (process and procedure custody)

• Version control for published processes and procedures
• Develop and maintain process documentation
• Document all the business process modelling activities for future use.

Conduct thorough software testing, analyse data, write test cases and communicate withdevelopers to ensure that it meets the specifications and requirements before being released.

• Develop and implement testing plans and strategies for Dynamics 365.
• Design, write, and execute various types of test cases, including functional, regression, and user acceptance testing.
• Identify, document, and prioritise technical issues and bugs.
• Work with developers to troubleshoot and resolve issues.
• Conduct post-release and post-implementation testing to ensure the solution meets business requirements.

Job Requirements

TECHNICAL/FUNCTIONAL COMPETENCIES

• Strong BA skills – process mapping, requirements gathering
• Excellent oral and written communication
• Process requirements gathering/management through stakeholder workshop facilitation, questionnaires, interviews etc.
• Root cause analysis for complex cross functional issues
• Excellent Project management
• Stakeholder Management and customer focus
• Understanding of Office 365 and SAP/ other ERP technologies
• Strong understanding of Microsoft Dynamics 365 and its applications.
• Report writing and presentation skills
• Strong organisational and documentation skills
• Broad understanding of information technology topics

BEHAVIOURAL COMPETENCIES

• Strong interpersonal skills with the ability to communicate effectively and work well with both senior and junior stakeholders
• Excellent communication, analytical, and problem-solving skills
• Excellent listening skills and the strength to effectively challenge stakeholders where it is felt their internally held beliefs may threaten to block change
• Relationship and Networking skills
• Persuading and Influencing skills

Job Reference: IDC00553

, a leading South African online retailer, is looking for a highly talented
Business Process Analyst - Marketplace
to join our Head Office in
Cape Town.
We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

This position reports to: Finance Manager
Purpose of this position:
The Business Process Analyst: Marketplace Finance is a critical analytical role dedicated to driving continuous improvement and optimization across all financial processes within Takealot's marketplace ecosystem. This position focuses on analyzing existing workflows, identifying inefficiencies, and implementing data-driven solutions to enhance financial visibility, strengthen

internal controls, ensure regulatory compliance, and proactively manage financial risks. The role requires strong analytical skills combined with process improvement expertise to support Takealot's operational excellence and continued growth.

Your responsibilities will include:
Process Analysis & Continuous Improvement

• Conduct comprehensive analysis of existing financial processes across marketplace operations
• Map current state workflows and identify bottlenecks, inefficiencies, and improvement opportunities
• Design and implement optimized future state processes that reduce manual effort and increase accuracy
• Develop detailed process documentation, standard operating procedures, and workflow diagrams
• Lead process improvement initiatives and track implementation success through defined metrics
• Collaborate with stakeholders to gather requirements and validate process enhancements

Financial Data Analysis & Insights

• Analyze financial data to identify trends, patterns, and anomalies across marketplace operations
• Create comprehensive reports and dashboards to provide visibility into financial performance
• Develop and maintain KPIs and financial metrics to monitor process effectiveness
• Conduct root cause analysis on financial discrepancies and operational issues
• Provide data-driven recommendations to improve financial processes and decision-making
• Support month-end and year-end financial analysis and reporting requirements

Financial Visibility & Reporting Enhancement

• Design and implement financial dashboards and reporting tools for real-time visibility
• Develop automated reporting solutions to reduce manual reporting efforts
• Create financial models and forecasting tools to support strategic planning
• Establish performance metrics and monitoring systems for marketplace financial operations
• Generate ad-hoc analysis and insights to support management decision-making
• Ensure accuracy and consistency of financial data across multiple systems and platforms

Internal Controls & Risk Assessment

• Analyze existing financial control frameworks and identify control gaps or weaknesses
• Design and implement enhanced control procedures for marketplace financial operations
• Conduct regular risk assessments of financial processes and recommend mitigation strategies
• Monitor control effectiveness and document control testing results
• Support the development of segregation of duties matrices and authorization frameworks
• Assist in the preparation for internal and external audit requirements

Compliance Monitoring & Analysis

• Monitor compliance with financial regulations, tax requirements, and accounting standards
• Analyze compliance processes and recommend improvements to ensure ongoing adherence
• Support regulatory reporting requirements and documentation
• Assist in the management of marketplace seller compliance including tax validation processes
• Track and analyze compliance metrics and identify areas for improvement
• Stay current with regulatory changes and assess impact on existing processes

System Integration & Process Automation

• Analyze system capabilities and identify opportunities for process automation
• Support the integration of financial processes across multiple platforms and systems
• Collaborate with IT and technology teams to implement system enhancements
• Test and validate system changes and process improvements
• Document system requirements and process specifications for technology implementations
• Identify and recommend technology solutions to improve process efficiency

Stakeholder Collaboration & Support

• Work closely with Finance, Operations, Product, Technology, and Compliance teams
• Facilitate process improvement workshops and stakeholder meetings
• Provide analytical support for business initiatives and strategic projects
• Communicate findings and recommendations to various stakeholder groups
• Support training and change management activities for process improvements
• Act as subject matter expert for marketplace financial processes and analysis

Minimum Required Qualification

• Bachelor's degree in Commerce, Accounting, Finance, or a related analytical field

Minimum Required Experience

• Minimum 3-5 years of experience in financial analysis, business analysis, or process improvement

Minimum Required Competencies

• Business analysis or process improvement certifications (Lean Six Sigma, etc.) beneficial Professional Experience
• Proven experience in process mapping, analysis, and optimization
• Experience with financial systems and ERP platforms
• Background in e-commerce, marketplaces, or digital platforms highly advantageous
• Experience in implementing process improvements and change management
• Knowledge of financial controls and risk management frameworks
• Technical Competencies
• Advanced proficiency in Microsoft Excel and financial modeling
• Experience with process mapping tools (Visio, Lucidchart, or similar)
• Proficiency in data visualization tools (Looker, Qlik Sense, Power BI, Tableau)
• Knowledge of SQL or other database query languages
• Familiarity with ERP systems
• Understanding of workflow automation tools and technologies
• Basic knowledge of project management methodologies

Skills, knowledge & abilities

• Analytical & Problem-Solving Skills
• Strong analytical thinking with ability to break down complex processes and identify improvement opportunities
• Excellent problem-solving capabilities with systematic approach to issue resolution
• Data-driven decision-making with ability to translate analysis into actionable recommendations
• Attention to detail with strong accuracy in data analysis and reporting
• Process Improvement Expertise
• Understanding of process improvement methodologies (Lean, Six Sigma, etc.)
• Ability to design and document optimized business processes
• Experience in change management and process implementation
• Strong project coordination and tracking abilities
• Communication & Collaboration
• Excellent written and verbal communication skills
• Ability to present complex analysis in clear, understandable formats
• Strong stakeholder management and relationship-building abilities
• Collaborative approach with ability to work effectively across multiple departments
• Personal Attributes
• Detail-oriented with strong organizational and time management skills
• Proactive and self-motivated with ability to work independently
• Adaptable and comfortable working in fast-paced, dynamic environments
• Strong ethical foundation with commitment to accuracy and integrity
• Continuous learning mindset with enthusiasm for process optimization.

The Environment
:

• employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of being the leading e- commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.

We are seeking a part time Process Documentation Specialist to join our team. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations. Duties Process Modeling - Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). = --Identify and define required input/output documents within workflows. Stakeholder Collaboration

• Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation.
• Translate complex information into actionable and easy-to-understand process documents.

• Bachelors degree
• Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
• Familiarity with Wiki platforms such as Confluence or MediaWiki

• Certified proficiency in BPMN 2.0
• Demonstrated experience documenting complex processes for senior leadership
• Fluent English (C1+ level) – primary language for documentation
• Ability to simplify and visualize complex workflows effectively
• Detail-oriented approach to validating logical consistency in process documentation
• Outstanding structured writing skills with high attention to clarity and precision

• Experience with process automation tools (e.g., Camunda, Signavio or others)
• Basic prompt engineering skills for AI-enhanced validation
• Industry knowledge in IT, software, or data-driven sectors
• Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders