271 Business Intelligence Manager jobs in South Africa

Reference: JHB -MM1-2
A leading cash management company based in Houghton is urgently looking for a Business Intelligence Manager to join their team.

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Latest ITIL and/or COBIT certification (advantageous)
• 5 years of product or technology experience (advantageous)
• 4 years’ experience with the design and implementation of product roadmaps
• 3 years cloud technology big data experience
• Experience in a fast-paced environment with competing demands, multiple partners, networked teams, and evolving needs

Responsibilities:

• Set the technology strategy and innovation for the area of responsibility
• Lead analysis and planning activities
• Set the design for your area of responsibility
• Lead implementation and execution activities
• Lead risk and quality management
• People management
• Drive the organization culture within one’s centre
• Provide leadership to employees within the organization, creating a winning culture and high morale

If you would like to email your CV directly, please send it to

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, and 13th Cheque for non-management roles.

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
Manage the design and delivery of business intelligence and analytics solutions that provide business with the necessary data and insights that drive business decision making, operational excellence, business performance and service excellence.

Requirements
Qualification

• Valid Matric Certificate
• B-Degree in Data Science, Computer Science, Business Analytics, Statistics, Engineering or equivalent quantitative qualification
• Master degree (Preferable)

Knowledge

• Business process knowledge
• Knowledge of business intelligence and data analytics systems, programmes and processes
• Knowledge of financial service industry

Skills

• Communication skills
• Interpersonal skills
• Problem-solving skills
• Reporting skills
• Business acumen
• Data analysis skills

Experience

• 7 – 10 years business intelligence, management information systems or data analytics experience
• 3-5 years management experience
• Strong SQL and Data Warehouse/Data Lakes experience
• Proficient in Power BI and/or other Data Visualisation tools, like QlikView and Tableau
• Experience in Leading Data Migration Projects (Advantageous)
• Experience in IBM Cognos platform (Advantageous)

Duties & Responsibilities
INTERNAL PROCESS
Solution delivery

• Develop and execute Business Intelligence strategies to enable business to leverage off its data and analytical assets
• Design and implement business intelligence tools and systems, including data warehousing, visualization, and reporting toolsDesign, develop and maintain BI dashboards and reports
• Implement data modelling and organize complex data sets
• Identify trends and patterns in data to help improve business performance
• Elicit the business requirements and uncover business opportunities, resulting functionality, data and processes needed in order to recommend the appropriate solution
• Manage the delivery of data requests and maintenance of scheduled reports
• Accelerate the automation of reports and solutions
• Act as Data Officer and effectively manage the delivery of Statutory and Regulatory reporting

Data Governance

• Provide frameworks to best identify, understand, and interpret data structures across various databases within the business to facilitate data analysis and continuous monitoring activities
• Oversee the data sourcing, data models and data mining activities to support descriptive and trend analysis within the business environment
• Implement and manage data quality practices, measures and tools to ensure credible and trusted data, information, analyses and insights that are fully compliant to applicable legislation and industry standards
• Oversee the design and implementation of accurate, reliable and timeous metrics and reports to the business
• Oversee the delivery of data models, reports and insights that proactively identify risks within business, provide insight into business metrics
• Ensure and continuously improve the optimisation of data models, tools and solutions
• Actively pursue opportunities to assist business to identify risks and exposure and the prevention of losses through early detection and prevention processes
• Proactively Identify financial and business risks to the company and escalate accordingly
• Manage BI related projects to ensure the modernisation and optimisation

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE

• Lead and develop a team of data professionals
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaboration within the team

FINANCE

• Compile and control budgets to minimise expenditure in alignment with tactical delivery plans
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability

Competencies

• Examining Information
• Developing Strategies
• Directing People
• Interpreting Data
• Articulating Information
• Valuing Individuals
• Providing Insights
• Challenging Ideas

Business Intelligence Development Manager

Are you passionate about transforming data into actionable insights?

Merchants is looking for a Business Intelligence Development Manager to lead the development of a centralized, automated BI platform that empowers decision-making across our organization.

This is a strategic leadership role focused on system development, reporting innovation, and people management. If you're ready to drive data excellence and lead a high-performing team, we want to hear from you

Key Responsibilities

System Development & Management

• Design and implement a unified BI platform.
• Ensure system stability, usability, and scalability.
• Standardize BI processes, policies, and documentation.

Reporting & Insights

• Automate reporting to support strategic decisions.
• Build impactful dashboards in collaboration with business units.
• Champion best practices in BI reporting and visualization.

People Leadership

• Lead and mentor a BI team.
• Manage capacity, workflow, and performance.
• Drive growth, development, and succession planning.

What You'll Bring

• Degree: B.Comm Information Systems or BSc Computer Science.
• Experience:
• 5–8 years in BI design.
• 2+ years in data warehousing automation.
• 3+ years hands-on SQL experience.
• Skills: BI platforms, analytics, leadership, and strong problem-solving.

Why Join Us?

At Merchants, we believe in
empowering people through data
. You'll join a team that values
innovation, collaboration, and continuous improvement
.

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Manage the design and delivery of business intelligence and analytics solutions that provide business with the necessary data and insights that drive business decision making, operational excellence, business performance and service excellence.

Requirements

Qualification

• Valid Matric Certificate

• B-Degree in Data Science, Computer Science, Business Analytics, Statistics, Engineering or equivalent quantitative qualification

• Master degree (Preferable)

Knowledge

• Business process knowledge

• Knowledge of business intelligence and data analytics systems, programmes and processes

• Knowledge of financial service industry

Skills

• Communication skills

• Interpersonal skills

• Problem-solving skills

• Reporting skills

• Business acumen

• Data analysis skills

Experience

• 7 – 10 years business intelligence, management information systems or data analytics experience

• 3-5 years management experience

• Strong SQL and Data Warehouse/Data Lakes experience

• Proficient in Power BI and/or other Data Visualisation tools, like QlikView and Tableau

• Experience in Leading Data Migration Projects (Advantageous)

• Experience in IBM Cognos platform (Advantageous)

Duties & Responsibilities

INTERNAL PROCESS

Solution delivery

• Develop and execute Business Intelligence strategies to enable business to leverage off its data and analytical assets

• Design and implement business intelligence tools and systems, including data warehousing, visualization, and reporting toolsDesign, develop and maintain BI dashboards and reports

• Implement data modelling and organize complex data sets

• Identify trends and patterns in data to help improve business performance

• Elicit the business requirements and uncover business opportunities, resulting functionality, data and processes needed in order to recommend the appropriate solution

• Manage the delivery of data requests and maintenance of scheduled reports

• Accelerate the automation of reports and solutions

• Act as Data Officer and effectively manage the delivery of Statutory and Regulatory reporting

Data Governance

• Provide frameworks to best identify, understand, and interpret data structures across various databases within the business to facilitate data analysis and continuous monitoring activities

• Oversee the data sourcing, data models and data mining activities to support descriptive and trend analysis within the business environment

• Implement and manage data quality practices, measures and tools to ensure credible and trusted data, information, analyses and insights that are fully compliant to applicable legislation and industry standards

• Oversee the design and implementation of accurate, reliable and timeous metrics and reports to the business

• Oversee the delivery of data models, reports and insights that proactively identify risks within business, provide insight into business metrics

• Ensure and continuously improve the optimisation of data models, tools and solutions

• Actively pursue opportunities to assist business to identify risks and exposure and the prevention of losses through early detection and prevention processes

• Proactively Identify financial and business risks to the company and escalate accordingly

• Manage BI related projects to ensure the modernisation and optimisation

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders

• Build and maintain relationships with clients and stakeholders

• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed

• Make recommendations to improve client service and fair treatment of clients within area of responsibility

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE

• Lead and develop a team of data professionals

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity

• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values

• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness

• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members

• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth

• Effectively manage performance within the team in order to ensure business objectives are achieved

• Encourage innovation, change agility and collaboration within the team

FINANCE

• Compile and control budgets to minimise expenditure in alignment with tactical delivery plans

• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations

• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy

• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities

• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct

• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability

Competencies

• Examining Information

• Developing Strategies

• Directing People

• Interpreting Data

• Articulating Information

• Valuing Individuals

• Providing Insights

• Challenging Ideas

Role Purpose

Manage the design and delivery of business intelligence and analytics solutions that provide business with the necessary data and insights that drive business decision making, operational excellence, business performance and service excellence.

Requirements
Qualification

• Valid Matric Certificate
• B-Degree in Data Science, Computer Science, Business Analytics, Statistics, Engineering or equivalent quantitative qualification
• Master degree (Preferable)

Knowledge

• Business process knowledge
• Knowledge of business intelligence and data analytics systems, programmes and processes
• Knowledge of financial service industry

Skills

• Communication skills
• Interpersonal skills
• Problem-solving skills
• Reporting skills
• Business acumen
• Data analysis skills

Experience

• 7 – 10 years business intelligence, management information systems or data analytics experience
• 3-5 years management experience
• Strong SQL and Data Warehouse/Data Lakes experience
• Proficient in Power BI and/or other Data Visualisation tools, like QlikView and Tableau
• Experience in Leading Data Migration Projects (Advantageous)
• Experience in IBM Cognos platform (Advantageous)

Duties and Responsibilities

INTERNAL PROCESS
Solution delivery

• Develop and execute Business Intelligence strategies to enable business to leverage off its data and analytical assets
• Design and implement business intelligence tools and systems, including data warehousing, visualization, and reporting toolsDesign, develop and maintain BI dashboards and reports
• Implement data modelling and organize complex data sets
• Identify trends and patterns in data to help improve business performance
• Elicit the business requirements and uncover business opportunities, resulting functionality, data and processes needed in order to recommend the appropriate solution
• Manage the delivery of data requests and maintenance of scheduled reports
• Accelerate the automation of reports and solutions
• Act as Data Officer and effectively manage the delivery of Statutory and Regulatory reporting

Data Governance

• Provide frameworks to best identify, understand, and interpret data structures across various databases within the business to facilitate data analysis and continuous monitoring activities
• Oversee the data sourcing, data models and data mining activities to support descriptive and trend analysis within the business environment
• Implement and manage data quality practices, measures and tools to ensure credible and trusted data, information, analyses and insights that are fully compliant to applicable legislation and industry standards
• Oversee the design and implementation of accurate, reliable and timeous metrics and reports to the business
• Oversee the delivery of data models, reports and insights that proactively identify risks within business, provide insight into business metrics
• Ensure and continuously improve the optimisation of data models, tools and solutions
• Actively pursue opportunities to assist business to identify risks and exposure and the prevention of losses through early detection and prevention processes
• Proactively Identify financial and business risks to the company and escalate accordingly
• Manage BI related projects to ensure the modernisation and optimisation

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE

• Lead and develop a team of data professionals
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaboration within the team

FINANCE

• Compile and control budgets to minimise expenditure in alignment with tactical delivery plans
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability

As an applicant, please verify the legitimacy of this job advert on our company career page

Provision of reporting insights and analytics for Standard Insurance Limited across the customer journey (e.g. originations premium collections claims service retentions) in order to inform business decision making & strategy formulation.

To enable the business to access and interpret reports and dashboards and to efficiently and effectively utilise the available reporting tools.

To drive the automation of relevant production reports to ensure efficiency and accuracy of reports.

Qualifications : Qualifications

Minimum Qualifications

Type of Qualification : First Degree

Field of Study : Information Technology

Type of Qualification : Post Graduate Degree

Field of Study : Information Technology

Experience Required

5-7 years

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

Experience must include implementation of large-scale projects.

Experience in banking and insurance industry will be advantageous.

Additional Information :

Behavioral Competencies :

• Articulating Information
• Developing Expertise
• Embracing Change
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Meeting Timescales
• Producing Output
• Providing Insights
• Pursuing Goals
• Taking Action

Technical Competencies :

Remote Work : Employment Type :

Full-time

Key Skills

Business Intelligence,Cognos,SQL,Power BI,QlikView,Data Visualization,ssrs,Tableau,SSIS,Data Modeling,Data Warehouse,Data Analysis Skills

Experience : years

Vacancy : 1

Only applications through Dittohire will be considered. DO NOT send your CV/job application via email

The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

Team Leadership & Management

• Lead, mentor, and manage the performance and professional development of the BI team.
• Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
• Foster a collaborative environment that encourages knowledge sharing and high performance.
• Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Application Support Management

• Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
• Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
• Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
• Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
• Manage communication with business users regarding ticket status, resolution timelines, and system outages.

System Development Lifecycle (SDLC) Management

• Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
• Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
• Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
• Plan and execute seamless system deployments and deliver effective user training programs.

Strategic Project Development & Execution

• Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
• Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI projections, and feasibility studies.
• Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
• Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

Business Intelligence & Data Governance

• Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
• Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
• Assist business with complex excel analysis.

• Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
• A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
• At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
• Demonstrable experience managing the full project lifecycle for software or system implementations.
• Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
• Solid understanding and practical experience with Master Data Management (MDM) principles.
• Strong troubleshooting skills and root-cause analysis ability.
• Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Working knowledge on translating business needs into technical specifications.
• Experience in report writing and executive feedback.
• Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

• Leadership: Strong ability to lead, inspire, and develop a high-performing team.
• Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
• Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
• Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

Only applications through Dittohire will be considered. DO NOT send your CV / job application via email

The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

• Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
• Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
• Foster a collaborative environment that encourages knowledge sharing and high performance.
• Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

• Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
• Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
• Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
• Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
• Manage communication with business users regarding ticket status, resolution timelines, and system outages.

• Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
• Lead the creation of intuitive and user-centric UI / UX designs and wireframes for new features and systems.
• Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
• Plan and execute seamless system deployments and deliver effective user training programs.

• Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
• Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI projections, and feasibility studies.
• Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
• Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

• Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
• Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
• Assist business with complex excel analysis.

• Education : Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
• A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
• At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
• Demonstrable experience managing the full project lifecycle for software or system implementations.
• Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
• Solid understanding and practical experience with Master Data Management (MDM) principles.
• Strong troubleshooting skills and root-cause analysis ability.
• Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Working knowledge on translating business needs into technical specifications.
• Experience in report writing and executive feedback.
• Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

• Leadership : Strong ability to lead, inspire, and develop a high-performing team.
• Strategic Thinking : Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
• Problem-Solving : Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
• Communication : Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Stakeholder Management : Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Stakeholder Management : Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Continuous Learning : A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

Overview

Business Intelligence, Analysis & Systems Manager at SA Metal Group (Pty) Ltd .

The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role bridges the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

Note: Only applications through Dittohire will be considered. DO NOT send your CV/job application via email.

• Team Leadership & Management: Lead, mentor, and manage the performance and professional development of the BI team; allocate BI and BA resources effectively across projects and support activities to ensure optimal workload distribution; foster a collaborative environment that encourages knowledge sharing and high performance; set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.
• Application Support Management: Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems; ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries; analyse support trends to identify root causes and recommend permanent solutions such as system enhancements, bug fixes, or improved user training; act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution; manage communication with business users regarding ticket status, resolution timelines, and system outages.
• System Development Lifecycle (SDLC) Management: Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria; lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems; develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT); plan and execute seamless system deployments and deliver effective user training programs.
• Strategic Project Development & Execution: Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage; construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI projections, and feasibility studies; execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget; define KPIs to measure and report on the business impact and success of strategic initiatives.
• Business Intelligence & Data Governance: Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis; support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data; assist business with complex Excel analysis.

• Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
• A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
• At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
• Demonstrable experience managing the full project lifecycle for software or system implementations.
• Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI).
• Solid understanding and practical experience with Master Data Management (MDM) principles.
• Strong troubleshooting skills and root-cause analysis ability.
• Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Working knowledge on translating business needs into technical specifications.
• Experience in report writing and executive feedback.
• Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

• Leadership: Strong ability to lead, inspire, and develop a high-performing team.
• Strategic Thinking: Proven ability to align technology with business goals and drive strategic change.
• Problem-Solving: Exceptional analytical skills with root cause analysis and solving complex problems.
• Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.