369 Associate Support Engineer jobs in South Africa

Associate Support Engineer page is loadedAssociate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R5485

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

At nCino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the nCino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work
environment.
As a Support Engineer at nCino, you’ll play a key role in providing exceptional service to customers using the nCino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements.

As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and perfoming support admin duties. You will deepen your expertise in the nCino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement.

Responsibilities

• Maintain regular, clear communication with customers across multiple channels
• (email, chat, phone, Zoom etc.).
• Become an expert in the nCino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively.
• Perform ongoing configuration on the nCino KYC Africa system to adjust the application for customer needs
• Educate customers on new product features and functionalities, enhancing their experience with the system.
• Resolve product-related issues and concerns swiftly and efficiently.
• Proactively identify and address process gaps to improve customer satisfaction.
• Approach all tasks with dedication and a positive, energetic attitude.
• Collaborate across departments to solve customer issues when necessary

Qualifications

Required:

• Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable.
• 2+ years of experience in customer service, account management, or a similar role.
• Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support.
• Exceptional problem-solving, decision-making, and interpersonal skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Basic Excel proficiency.
• High energy and a positive attitude, with the ability to manage multiple priorities and think creatively.
• Strong attention to detail, time management skills, and a driven, humbly confident
• attitude.

Desired:

• Previous experience with Zendesk or similar customer service systems.

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Similar Jobs (1) Associate Support Engineer locations ZA - Remote - South Africa time type Full time posted on Posted 9 Days Ago

There’s a simple reason nCino has been named both the #1 Fintech to Work For and recognized as the market’s top Commercial Loan Operating System. We know great technology doesn’t build itself, implement itself, or sell itself, so we focus on hiring the best talent in the world and trusting them to do their best work.

The results speak for themselves: our revolutionary Bank Operating System has changedthefinancial services industryby helping bankers lend with confidence, efficiency and transparency,whilebetter engagingwith their customers. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, nCino is part of the Forbes Cloud 100, and one of the Top Company Cultures by Entrepreneur Magazine.

#J-18808-Ljbffr

Associate Support Engineer page is loaded Associate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R5485

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

At nCino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the nCino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work
environment.
As a Support Engineer at nCino, you’ll play a key role in providing exceptional service to customers using the nCino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements.

As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and perfoming support admin duties. You will deepen your expertise in the nCino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement.

Responsibilities

• Maintain regular, clear communication with customers across multiple channels
• (email, chat, phone, Zoom etc.).
• Become an expert in the nCino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively.
• Perform ongoing configuration on the nCino KYC Africa system to adjust the application for customer needs
• Educate customers on new product features and functionalities, enhancing their experience with the system.
• Resolve product-related issues and concerns swiftly and efficiently.
• Proactively identify and address process gaps to improve customer satisfaction.
• Approach all tasks with dedication and a positive, energetic attitude.
• Collaborate across departments to solve customer issues when necessary

Qualifications

Required:

• Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable.
• 2+ years of experience in customer service, account management, or a similar role.
• Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support.
• Exceptional problem-solving, decision-making, and interpersonal skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Basic Excel proficiency.
• High energy and a positive attitude, with the ability to manage multiple priorities and think creatively.
• Strong attention to detail, time management skills, and a driven, humbly confident
• attitude.

Desired:

• Previous experience with Zendesk or similar customer service systems.

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Similar Jobs (1) Associate Support Engineer locations ZA - Remote - South Africa time type Full time posted on Posted 9 Days Ago

There’s a simple reason nCino has been named both the #1 Fintech to Work For and recognized as the market’s top Commercial Loan Operating System. We know great technology doesn’t build itself, implement itself, or sell itself, so we focus on hiring the best talent in the world and trusting them to do their best work.

The results speak for themselves: our revolutionary Bank Operating System has changedthefinancial services industryby helping bankers lend with confidence, efficiency and transparency,whilebetter engagingwith their customers. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, nCino is part of the Forbes Cloud 100, and one of the Top Company Cultures by Entrepreneur Magazine.

#J-18808-Ljbffr

Associate Support Engineer page is loadedAssociate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R5485n Cino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At n Cino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the n Cino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable workenvironment.As a Support Engineer at n Cino, you’ll play a key role in providing exceptional service to customers using the n Cino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements.As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and perfoming support admin duties. You will deepen your expertise in the n Cino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement. Responsibilities Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.). Become an expert in the n Cino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively. Perform ongoing configuration on the n Cino KYC Africa system to adjust the application for customer needs Educate customers on new product features and functionalities, enhancing their experience with the system. Resolve product-related issues and concerns swiftly and efficiently. Proactively identify and address process gaps to improve customer satisfaction. Approach all tasks with dedication and a positive, energetic attitude. Collaborate across departments to solve customer issues when necessary Qualifications Required: Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable. 2+ years of experience in customer service, account management, or a similar role. Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support. Exceptional problem-solving, decision-making, and interpersonal skills. Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Basic Excel proficiency. High energy and a positive attitude, with the ability to manage multiple priorities and think creatively. Strong attention to detail, time management skills, and a driven, humbly confident attitude. Desired: Previous experience with Zendesk or similar customer service systems. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at n Cino. n Cino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, n Cino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. n Cino is committed to the full inclusion of all qualified individuals. As part of this commitment, n Cino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. Similar Jobs (1) Associate Support Engineer locations ZA - Remote - South Africa time type Full time posted on Posted 9 Days Ago There’s a simple reason n Cino has been named both the #1 Fintech to Work For and recognized as the market’s top Commercial Loan Operating System. We know great technology doesn’t build itself, implement itself, or sell itself, so we focus on hiring the best talent in the world and trusting them to do their best work. The results speak for themselves: our revolutionary Bank Operating System has changedthefinancial services industryby helping bankers lend with confidence, efficiency and transparency,whilebetter engagingwith their customers. Transforming how financial institutions operate through innovation, reputation and speed, n Cino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, n Cino is part of the Forbes Cloud 100, and one of the Top Company Cultures by Entrepreneur Magazine. #J-18808-Ljbffr

Associate Support Engineer page is loaded Associate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 2 Days Ago job requisition id R5485 n Cino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At n Cino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the n Cino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work environment. As a Support Engineer at n Cino, you’ll play a key role in providing exceptional service to customers using the n Cino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements. As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and performing support admin duties. You will deepen your expertise in the n Cino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement. Responsibilities Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.). Become an expert in the n Cino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively. Perform ongoing configuration on the n Cino KYC Africa system to adjust the application for customer needs. Educate customers on new product features and functionalities, enhancing their experience with the system. Resolve product-related issues and concerns swiftly and efficiently. Proactively identify and address process gaps to improve customer satisfaction. Approach all tasks with dedication and a positive, energetic attitude. Collaborate across departments to solve customer issues when necessary. Qualifications Required: Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable. 2+ years of experience in customer service, account management, or a similar role. Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support. Exceptional problem-solving, decision-making, and interpersonal skills. Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Basic Excel proficiency. High energy and a positive attitude, with the ability to manage multiple priorities and think creatively. Strong attention to detail, time management skills, and a driven, humbly confident attitude. Desired: Previous experience with Zendesk or similar customer service systems. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at n Cino. n Cino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, n Cino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. n Cino is committed to the full inclusion of all qualified individuals. As part of this commitment, n Cino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. #J-18808-Ljbffr

Associate Support Engineer page is loaded Associate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 2 Days Ago job requisition id R5485 n Cino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At n Cino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the n Cino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work environment. As a Support Engineer at n Cino, you’ll play a key role in providing exceptional service to customers using the n Cino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements. As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and performing support admin duties. You will deepen your expertise in the n Cino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement. Responsibilities Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.). Become an expert in the n Cino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively. Perform ongoing configuration on the n Cino KYC Africa system to adjust the application for customer needs. Educate customers on new product features and functionalities, enhancing their experience with the system. Resolve product-related issues and concerns swiftly and efficiently. Proactively identify and address process gaps to improve customer satisfaction. Approach all tasks with dedication and a positive, energetic attitude. Collaborate across departments to solve customer issues when necessary. Qualifications Required: Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable. 2+ years of experience in customer service, account management, or a similar role. Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support. Exceptional problem-solving, decision-making, and interpersonal skills. Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Basic Excel proficiency. High energy and a positive attitude, with the ability to manage multiple priorities and think creatively. Strong attention to detail, time management skills, and a driven, humbly confident attitude. Desired: Previous experience with Zendesk or similar customer service systems. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at n Cino. n Cino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, n Cino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. n Cino is committed to the full inclusion of all qualified individuals. As part of this commitment, n Cino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. #J-18808-Ljbffr

Associate Support Engineer page is loadedAssociate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R5485n Cino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At n Cino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the n Cino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable workenvironment.As a Support Engineer at n Cino, you’ll play a key role in providing exceptional service to customers using the n Cino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements.As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and perfoming support admin duties. You will deepen your expertise in the n Cino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement. Responsibilities Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.). Become an expert in the n Cino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively. Perform ongoing configuration on the n Cino KYC Africa system to adjust the application for customer needs Educate customers on new product features and functionalities, enhancing their experience with the system. Resolve product-related issues and concerns swiftly and efficiently. Proactively identify and address process gaps to improve customer satisfaction. Approach all tasks with dedication and a positive, energetic attitude. Collaborate across departments to solve customer issues when necessary Qualifications Required: Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable. 2+ years of experience in customer service, account management, or a similar role. Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support. Exceptional problem-solving, decision-making, and interpersonal skills. Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Basic Excel proficiency. High energy and a positive attitude, with the ability to manage multiple priorities and think creatively. Strong attention to detail, time management skills, and a driven, humbly confident attitude. Desired: Previous experience with Zendesk or similar customer service systems. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at n Cino. n Cino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, n Cino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. n Cino is committed to the full inclusion of all qualified individuals. As part of this commitment, n Cino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. Similar Jobs (1) Associate Support Engineer locations ZA - Remote - South Africa time type Full time posted on Posted 9 Days Ago There’s a simple reason n Cino has been named both the #1 Fintech to Work For and recognized as the market’s top Commercial Loan Operating System. We know great technology doesn’t build itself, implement itself, or sell itself, so we focus on hiring the best talent in the world and trusting them to do their best work. The results speak for themselves: our revolutionary Bank Operating System has changedthefinancial services industryby helping bankers lend with confidence, efficiency and transparency,whilebetter engagingwith their customers. Transforming how financial institutions operate through innovation, reputation and speed, n Cino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, n Cino is part of the Forbes Cloud 100, and one of the Top Company Cultures by Entrepreneur Magazine. #J-18808-Ljbffr

Canonical Cape Town, Western Cape, South Africa

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Canonical Cape Town, Western Cape, South Africa

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

Noting that we require and will perform a background check for this role.

Nice-to-have skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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Key Responsibilities :

Primary Duties :

• Provide telephonic and on-site technical support
• Perform first-level fault finding and testing
• Assist with system design and application for the sales team
• Deliver technical training and product demonstrations
• Evaluate new product performance
• Maintain the product demonstration room
• Capture support cases and generate weekly reports on the ERP system

Secondary Duties :

• Assist R&D with product testing and development
• Support the Marketing team with technical documentation

General :

• Follow company policies and health & safety procedures
• Support broader operational tasks when needed

Key Performance Indicators (KPIs) :

• Accuracy of support, designs, testing, and reporting
• Quality of ERP case entries and weekly reports
• Professional execution and task completion
• Compliance with internal processes and procedures

#J-18808-Ljbffr

Key Responsibilities: 🔧 Primary Duties:

• Provide telephonic and on-site technical support
• Perform first-level fault finding and testing
• Assist with system design and application for the sales team
• Deliver technical training and product demonstrations
• Evaluate new product performance
• Maintain the product demonstration room
• Capture support cases and weekly reports on ERP system

🬠Secondary Duties:

• Assist R&D with product testing and development
• Support the Marketing team with technical documentation

📠General:

• Follow company policies and health & safety procedures
• Support broader operational tasks when needed

Key Performance Indicators (KPIs):

• Accuracy of support, designs, testing, and reporting
• Quality of ERP case entries and weekly reporting
• Professional execution and task completion
• Compliance with internal processes and procedures

Minimum Requirements:
Essential Skills & Experience

• Experience in the fire detection and/or electronic security industry
• Knowledge of fire detection technologies, including:
• Aspiration systems
• Intelligent systems
• Conventional systems
• Beam detection
• Proven troubleshooting skills and the ability to solve technical problems
• Eagerness to learn
• Strong communication skills

Technical & Job Competencies:

• Ability to:
• Deliver telephonic and on-site technical support
• Conduct first-level fault finding and testing
• Provide application and design assistance to the sales team
• Write technical reports and weekly case updates
• Provide training and demonstrations to customers and staff
• Evaluate new product performance
• Maintain a demonstration room and support R&D and marketing teams
• Strong attention to detail and accuracy, especially in:
• Design advice
• ERP data entries
• Reporting

Personal Attributes:

• Professional, reliable, and safety-conscious
• Able to plan and execute tasks independently
• Comfortable interacting with customers and internal stakeholders