302 Applications Specialist Midrand jobs in South Africa

Introduction

Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with cutting-edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

EXPERIENCE: 8-10 Years related working experience.

COMMENCEMENT: As soon as possible

Duties & Responsibilities

ROLE:

• Be part of a global team responsible for the development and operation of the GROUP Digital Workspace that includes the product Virtual Device (VDI).
• Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide.
• The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners.
• This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps.
• Our service delivery is for all company processes within the Group.
• Be involved in the maintenance and operation of a global GROUP Digital Workspace infrastructure for virtual devices.
• Be a maintenance and operations focused team member for our cloud and on-premises VDI platforms.
• Make sure that the infrastructure for VDI platforms run smoothly.
• Actively work on constantly improving operational excellence including automation and proactive monitoring approaches.
• Collaborate with an international product team, external providers, vendors and end-users.
• Treat security as a first-class citizen.
• Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability.
• Work with other IT teams on integration of new features and components.
• Main function:
• Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure, platform and desktop components.
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
• Continuously work on improving the operational stability.
• Work on automation of platform operations, troubleshooting and maintenance topics.
• Install, configure, maintain and deploy virtual Apps and desktop images.
• Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession.
• Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace).
• Application and Server hardening (e.g., Ivanti).
• Working with Application Monitoring tools.

Desired Experience & Qualification

QUALIFICATIONS/EXPERIENCE

• A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification.
• 5+ years of operations experience with Citrix VDI and App stack.
• Experience with windows desktops and server support.
• Experience with Windows Terminal Server.
• Experience with software packaging and image creation.
• Experience with hardware and software lifecycle.
• Experience with ITIL processes (Problem, Incident, Change management).

ESSENTIAL SKILLS:

• Software package, installation & conversion tools, e.g. MSI.
• Experience in Analysis of Application Business needs and Requirements.
• Experience in Analysis of application performance and worked with Software installation Capture tools.
• Experience in optimisation of functional areas, e.g. Server and Desktop Deployments, User experience and Published Applications.
• Experience in Documentation of Published Application deployments.
• Experience in Application Modernization and Application lifecycle management (ALM).
• Experience in legacy (e.g. .vbs) and modern (e.g. MSIX, psadt) installation method.
• Experience in operation of Windows Servers and Windows multisession Desktop.
• Experience in Windows Client (Windows 10 & 11) OS troubleshooting.
• Experience with Active Directory and GPO.
• Experience with Entra ID (Azure AD).
• Experience with Scripting (PowerShell, Python, etc.).
• Experience in troubleshooting infrastructure, network and integration issues.
• Experience with VMWare Workspace One Access.
• Experience with ITIL processes (Incident, Change and Problem management).
• Plan and execute maintenance tasks (change management).
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management).
• Resolve incident tickets.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.

ADVANTAGEOUS TECHNICAL SKILLS

• Experience Citrix Netscaler (higher than 12.x) and Storefront.
• Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x).
• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
• Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon).
• Experience Citrix XenServer (higher than 7.x).
• Experience in working with hyperconverged systems.
• Experience with Scripting (PowerShell, Python, etc.).
• Experience with monitoring systems.
• Experience in optimization of functional areas, e.g., Server Deployments, User experience and Published Applications.
• Automated problem remediation.
• VMware Published Applications stack.
• Understand Rest API technology.

#J-18808-Ljbffr

Introduction Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation. Amazing brand with cutting-edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment EXPERIENCE: 8-10 Years related working experience. COMMENCEMENT: As soon as possible Duties & Responsibilities ROLE: Be part of a global team responsible for the development and operation of the GROUP Digital Workspace that includes the product Virtual Device (VDI). Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners. This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the Group. Be involved in the maintenance and operation of a global GROUP Digital Workspace infrastructure for virtual devices. Be a maintenance and operations focused team member for our cloud and on-premises VDI platforms. Make sure that the infrastructure for VDI platforms run smoothly. Actively work on constantly improving operational excellence including automation and proactive monitoring approaches. Collaborate with an international product team, external providers, vendors and end-users. Treat security as a first-class citizen. Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability. Work with other IT teams on integration of new features and components. Main function: Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure, platform and desktop components. Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams. Continuously work on improving the operational stability. Work on automation of platform operations, troubleshooting and maintenance topics. Install, configure, maintain and deploy virtual Apps and desktop images. Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession. Installation, Configuration, and maintenance of Published Application presentation layer (e.g., Xen App & Citrix Workspace). Application and Server hardening (e.g., Ivanti). Working with Application Monitoring tools. Desired Experience & Qualification QUALIFICATIONS/EXPERIENCE A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification. 5+ years of operations experience with Citrix VDI and App stack. Experience with windows desktops and server support. Experience with Windows Terminal Server. Experience with software packaging and image creation. Experience with hardware and software lifecycle. Experience with ITIL processes (Problem, Incident, Change management). ESSENTIAL SKILLS: Software package, installation & conversion tools, e.g. MSI. Experience in Analysis of Application Business needs and Requirements. Experience in Analysis of application performance and worked with Software installation Capture tools. Experience in optimisation of functional areas, e.g. Server and Desktop Deployments, User experience and Published Applications. Experience in Documentation of Published Application deployments. Experience in Application Modernization and Application lifecycle management (ALM). Experience in legacy (e.g.vbs) and modern (e.g. MSIX, psadt) installation method. Experience in operation of Windows Servers and Windows multisession Desktop. Experience in Windows Client (Windows 10 & 11) OS troubleshooting. Experience with Active Directory and GPO. Experience with Entra ID (Azure AD). Experience with Scripting (Power Shell, Python, etc.). Experience in troubleshooting infrastructure, network and integration issues. Experience with VMWare Workspace One Access. Experience with ITIL processes (Incident, Change and Problem management). Plan and execute maintenance tasks (change management). Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management). Resolve incident tickets. Any additional responsibilities assigned in the Agile Working Model (AWM) Charter. ADVANTAGEOUS TECHNICAL SKILLS Experience Citrix Netscaler (higher than 12.x) and Storefront. Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x). Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services). Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon). Experience Citrix Xen Server (higher than 7.x). Experience in working with hyperconverged systems. Experience with Scripting (Power Shell, Python, etc.). Experience with monitoring systems. Experience in optimization of functional areas, e.g., Server Deployments, User experience and Published Applications. Automated problem remediation. VMware Published Applications stack. Understand Rest API technology. #J-18808-Ljbffr

Introduction Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation. Amazing brand with cutting-edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment EXPERIENCE: 8-10 Years related working experience. COMMENCEMENT: As soon as possible Duties & Responsibilities ROLE: Be part of a global team responsible for the development and operation of the GROUP Digital Workspace that includes the product Virtual Device (VDI). Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners. This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the Group. Be involved in the maintenance and operation of a global GROUP Digital Workspace infrastructure for virtual devices. Be a maintenance and operations focused team member for our cloud and on-premises VDI platforms. Make sure that the infrastructure for VDI platforms run smoothly. Actively work on constantly improving operational excellence including automation and proactive monitoring approaches. Collaborate with an international product team, external providers, vendors and end-users. Treat security as a first-class citizen. Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability. Work with other IT teams on integration of new features and components. Main function: Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure, platform and desktop components. Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams. Continuously work on improving the operational stability. Work on automation of platform operations, troubleshooting and maintenance topics. Install, configure, maintain and deploy virtual Apps and desktop images. Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession. Installation, Configuration, and maintenance of Published Application presentation layer (e.g., Xen App & Citrix Workspace). Application and Server hardening (e.g., Ivanti). Working with Application Monitoring tools. Desired Experience & Qualification QUALIFICATIONS/EXPERIENCE A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification. 5+ years of operations experience with Citrix VDI and App stack. Experience with windows desktops and server support. Experience with Windows Terminal Server. Experience with software packaging and image creation. Experience with hardware and software lifecycle. Experience with ITIL processes (Problem, Incident, Change management). ESSENTIAL SKILLS: Software package, installation & conversion tools, e.g. MSI. Experience in Analysis of Application Business needs and Requirements. Experience in Analysis of application performance and worked with Software installation Capture tools. Experience in optimisation of functional areas, e.g. Server and Desktop Deployments, User experience and Published Applications. Experience in Documentation of Published Application deployments. Experience in Application Modernization and Application lifecycle management (ALM). Experience in legacy (e.g.vbs) and modern (e.g. MSIX, psadt) installation method. Experience in operation of Windows Servers and Windows multisession Desktop. Experience in Windows Client (Windows 10 & 11) OS troubleshooting. Experience with Active Directory and GPO. Experience with Entra ID (Azure AD). Experience with Scripting (Power Shell, Python, etc.). Experience in troubleshooting infrastructure, network and integration issues. Experience with VMWare Workspace One Access. Experience with ITIL processes (Incident, Change and Problem management). Plan and execute maintenance tasks (change management). Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management). Resolve incident tickets. Any additional responsibilities assigned in the Agile Working Model (AWM) Charter. ADVANTAGEOUS TECHNICAL SKILLS Experience Citrix Netscaler (higher than 12.x) and Storefront. Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x). Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services). Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon). Experience Citrix Xen Server (higher than 7.x). Experience in working with hyperconverged systems. Experience with Scripting (Power Shell, Python, etc.). Experience with monitoring systems. Experience in optimization of functional areas, e.g., Server Deployments, User experience and Published Applications. Automated problem remediation. VMware Published Applications stack. Understand Rest API technology. #J-18808-Ljbffr

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

We are currently recruiting for an experienced Application Support Specialist to join our team.

Job summary

The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required.

Stakeholder Management

1. Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency.
2. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met.

Business Objectives / Financial

1. Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments.
2. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs.
3. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.

Self-Management

1. Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management.
2. Be an effective team member encouraging teamwork and freely sharing knowledge.
3. Visibly live the JSE values contributing to the achievement of divisional objectives.
4. Manage self in terms of development, delivery and act as a self-starter.

Transformation and Innovation

1. Support implementation of business optimisation improvement through team engagement.
2. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution.
3. Drive the adoption of the JSE leadership brand.

Minimum Qualifications

1. Bsc Computer Science or Information Technology.
2. Certifications: MS SQL (including SSRS, SSAS and SSIS).
3. Minimum of 5 years in a specialist application support position.
4. Extensive experience in supporting core mission-critical systems.
5. Extensive experience in supporting multiple core-application landscape.
6. Working in a highly pressurised environment with an understanding of the nature of the systems being supported.

Knowledge and Skills required

1. Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications.
2. Adapting behaviour to meet major changes at work.
3. Building and maintaining effective relationships with internal and external stakeholders.
4. Communicating complex information orally.
5. Conducting Business Impact Analysis.
6. Conducting root cause analysis.
7. Developing educational materials (e.g., training manuals, multimedia visual aids).
8. Evaluating information systems.
9. Interacting with external clients.
10. Managing work queues.
11. Monitoring adherence and compliance.
12. Preparing and delivering presentations.
13. Providing expert advice/opinion and technical support.

#J-18808-Ljbffr

Key Responsibilities

• Provide 1st and 2nd line support for critical business applications.
• Troubleshoot issues related to data accuracy, user access, and performance.
• Use Microsoft SQL and MySQL to query databases and assist with reporting needs.
• Collaborate with development, QA, and implementation teams to resolve escalated issues.
• Assist clients with basic application setup and workflow configurations.
• Maintain and update the internal knowledge base for support procedures.
• Support software testing, deployments, and upgrades.
• Identify recurring issues and propose improvements to enhance system reliability.

Requirements

• Diploma or Degree in IT, Computer Science, Business Systems, or equivalent experience.
• Fluent in Afrikaans and English (written and spoken) non-negotiable.
• 12 years in application support, IT support, or a customer-facing software role.
• Basic to intermediate SQL skills (Microsoft SQL & MySQL).
• Familiarity with ticketing systems such as Jira.
• Exposure to the supply chain, manufacturing, logistics, or warehousing sectors is a plus.

Desired Skills (Advantageous)

• Knowledge of ERP or WMS (Warehouse Management Systems).
• Understanding of software deployment processes.

On Offer

• Hybrid or remote working options (depending on location).
• A collaborative, fast-paced environment with opportunities for growth.
• Exposure to a wide range of industry-leading technologies.
• The chance to be part of a team that values innovation and problem-solving.

***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

We are currently recruiting for an experienced Application Support Specialist to join our team.

Job summary

The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required.

Stakeholder Management

1. Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency.
2. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met.

Business Objectives / Financial

1. Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments.
2. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs.
3. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.

Self-Management

1. Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management.
2. Be an effective team member encouraging teamwork and freely sharing knowledge.
3. Visibly live the JSE values contributing to the achievement of divisional objectives.
4. Manage self in terms of development, delivery and act as a self-starter.

Transformation and Innovation

1. Support implementation of business optimisation improvement through team engagement.
2. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution.
3. Drive the adoption of the JSE leadership brand.

Minimum Qualifications

1. Bsc Computer Science or Information Technology.
2. Certifications: MS SQL (including SSRS, SSAS and SSIS).
3. Minimum of 5 years in a specialist application support position.
4. Extensive experience in supporting core mission-critical systems.
5. Extensive experience in supporting multiple core-application landscape.
6. Working in a highly pressurised environment with an understanding of the nature of the systems being supported.

Knowledge and Skills required

1. Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications.
2. Adapting behaviour to meet major changes at work.
3. Building and maintaining effective relationships with internal and external stakeholders.
4. Communicating complex information orally.
5. Conducting Business Impact Analysis.
6. Conducting root cause analysis.
7. Developing educational materials (e.g., training manuals, multimedia visual aids).
8. Evaluating information systems.
9. Interacting with external clients.
10. Managing work queues.
11. Monitoring adherence and compliance.
12. Preparing and delivering presentations.
13. Providing expert advice/opinion and technical support.

#J-18808-Ljbffr

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all. Introduction We are currently recruiting for an experienced Application Support Specialist to join our team. Job summary The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required. Stakeholder Management Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met. Business Objectives / Financial Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Self-Management Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management. Be an effective team member encouraging teamwork and freely sharing knowledge. Visibly live the JSE values contributing to the achievement of divisional objectives. Manage self in terms of development, delivery and act as a self-starter. Transformation and Innovation Support implementation of business optimisation improvement through team engagement. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution. Drive the adoption of the JSE leadership brand. Minimum Qualifications Bsc Computer Science or Information Technology. Certifications: MS SQL (including SSRS, SSAS and SSIS). Minimum of 5 years in a specialist application support position. Extensive experience in supporting core mission-critical systems. Extensive experience in supporting multiple core-application landscape. Working in a highly pressurised environment with an understanding of the nature of the systems being supported. Knowledge and Skills required Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications. Adapting behaviour to meet major changes at work. Building and maintaining effective relationships with internal and external stakeholders. Communicating complex information orally. Conducting Business Impact Analysis. Conducting root cause analysis. Developing educational materials (e.g., training manuals, multimedia visual aids). Evaluating information systems. Interacting with external clients. Managing work queues. Monitoring adherence and compliance. Preparing and delivering presentations. Providing expert advice/opinion and technical support. #J-18808-Ljbffr

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all. Introduction We are currently recruiting for an experienced Application Support Specialist to join our team. Job summary The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required. Stakeholder Management Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met. Business Objectives / Financial Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Self-Management Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management. Be an effective team member encouraging teamwork and freely sharing knowledge. Visibly live the JSE values contributing to the achievement of divisional objectives. Manage self in terms of development, delivery and act as a self-starter. Transformation and Innovation Support implementation of business optimisation improvement through team engagement. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution. Drive the adoption of the JSE leadership brand. Minimum Qualifications Bsc Computer Science or Information Technology. Certifications: MS SQL (including SSRS, SSAS and SSIS). Minimum of 5 years in a specialist application support position. Extensive experience in supporting core mission-critical systems. Extensive experience in supporting multiple core-application landscape. Working in a highly pressurised environment with an understanding of the nature of the systems being supported. Knowledge and Skills required Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications. Adapting behaviour to meet major changes at work. Building and maintaining effective relationships with internal and external stakeholders. Communicating complex information orally. Conducting Business Impact Analysis. Conducting root cause analysis. Developing educational materials (e.g., training manuals, multimedia visual aids). Evaluating information systems. Interacting with external clients. Managing work queues. Monitoring adherence and compliance. Preparing and delivering presentations. Providing expert advice/opinion and technical support. #J-18808-Ljbffr

This is a remote position.

Our client is looking for a Software Application Support Specialist to join their team. Activities will include: • Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions. • Investigate and analyze system issues to determine cause of issues and appropriate corrective action  • Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specification and        that divisional, quality and industry standards are met  • Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met and best practice is             achieved  • Review and recommend continuous improvement of the systems and support processes  • Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support  • Maintain data quality and integrity within the system  • Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers  • Carry out system maintenance tasks and processes to agreed schedules. Requirements • At least 3 years Application Support experience covering infrastructure and operational aspects. • Experience using IT Service Management ticketing systems (JIRA Service Management preferred)  • Intermediate-to-advanced SQL expertise including (Stored Procedures, queries, triggers, jobs and general database management skills). Understanding SQL replication would be a plus. • Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff  • A desire to provide excellent customer service  • Strong problem solving and analytical skills  • Experience of supporting and maintaining production systems in a customer-facing support environment • Ability to organize own workload and handle a number of tasks simultaneously • Experience of database systems, reporting and query tools • Demonstrable level of technical aptitude The successful candidate will utilize strong customer service, communication and problem solving skills to deliver support services for business applications. The successful applicant will develop close links with staff and management at all levels across the business, and work with suppliers and internal teams.   Applicants must be eligible to work in the Republic of South Africa Skills and Qualifications: • A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering; • Strong understanding of SQL including systems design and implementation; • A good understanding of the financial markets will be a bonus; • Excellent technical skills; • Excellent problem-solving abilities; • Excellent communication skills. Benefits

MCI Consultants are people who are:

• Ambitious team players, but can work independently. • Courageous and passionate. • Able to take on challenges with a sense of urgency. • Focused, with a strong desire for self-improvement. • Dynamic and progressive in their thinking. • Ethical and responsible. • Professional, trustworthy and keen.