132 Analysts jobs in South Africa

We are seeking highly skilled Quality Analysts (QA) to support one of our utilities clients in South Africa.

This role plays a critical part in ensuring service excellence, process improvement, and customer satisfaction through quality assurance frameworks, coaching, data-driven insights, and cross-functional collaboration. Utilities industry experience is essential for this role.

Our people and our clients' brand are customer-obsessed, and we want you to feel the same, which is why we will provide you with full end-to-end training in its entirety while introducing you to Ascensos, our clients' brand, the energy industry and the role itself.

Our typical shift pattern involves: 40 hours within the week, 9am and 10pm Monday - Friday, on a rotational basis.

Your role can include, but isn’t limited to:

Quality Assurance & Compliance:

• Conduct quality audits (calls, chats, emails) to ensure compliance with our client’s process standards and SLAs.
• Drive calibration sessions with internal teams and clients to maintain consistency in quality evaluations.
• Ensure compliance with KPIs, SLAs, and regulatory requirements while identifying areas for improvement.
• Utilize QC tools for structured problem-solving and performance improvement.
• Conduct Root Cause Analysis (RCA) on recurring quality issues.
• Streamline customer journeys by eliminating inefficiencies and optimizing workflows.

Stakeholder & Client Management:

• Engage in regular client discussions, governance meetings, and reviews to align expectations and enhance quality deliverables.
• Act as a key liaison between operations, training, and all other departments to drive quality and process efficiency.
• Ensure timely reporting and resolution of quality issues, proactively addressing client concerns.

Training & Coaching:

• Conduct Training Needs Analysis (TNA) to identify skill gaps and work with the training team to implement upskilling initiatives.
• Provide constructive feedback and coaching to agents, ensuring continuous improvement in service delivery.
• Develop and deliver targeted training programs based on quality insights.

Reporting, Governance & Data-Driven Insights:

• Generate quality reports, dashboards, and insights to drive data-backed decision-making.
• Track the impact of QA initiatives on KPIs (CSAT, Efficiencies etc.) and share actionable recommendations.
• Maintain QA documentation, compliance logs, and best practices repository for audits and continuous improvement.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more, and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Minimum 1-2 years of QA or Team Leader experience in a Utilities Campaign (preferably within a BPO environment).
• Strong experience in quality frameworks, customer service excellence, and process improvements.
• Hands-on experience of MS Office tools (excel, ppt) is required.
• Understanding of CX business and relevant metrics is required.
• Experience in using analytical tools is required.
• Expertise in 7 QC Tools.
• Strong Analytical & Problem-Solving Skills.
• Cross-Functional Collaboration.
• Client/Stakeholder Engagement: Ability to manage and strengthen relationships with key clients and internal stakeholders.
• Coaching & Mentorship: Ability to provide structured feedback, training, and performance enhancement support.
• Knowledge of Quality Principles & Frameworks: Understanding of quality methodologies and Lean Six Sigma principles (certification is a plus)
• Experience in coaching, either face-to-face or in a virtual space.
• Strong data collection, analysis (RCA, TNI, quality tools), reporting, and governance skills.
• Experience working with cross-cultural teams.
• Ability to work across the training cycle from training needs analysis, design, delivery, and evaluation.
• Client/Customer Relationship Management experience with a proven ability to maintain and enhance business relationships.
• Passionate about developing others and fostering a culture of continuous learning.
• Strong innovation and creative problem-solving mindset.
• Flexible and adaptable to evolving business needs and challenges.
• Comfortable working 5 days a week in a fast-paced environment.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives.

If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.

We are seeking highly skilled Quality Analysts (QA) to support one of our utilities clients in South Africa. This role plays a critical part in ensuring service excellence, process improvement, and customer satisfaction through quality assurance frameworks, coaching, data-driven insights, and cross-functional collaboration. Utilities industry experience is essential for this role. What To Expect

Our people and our clients' brand are customer-obsessed, and we want you to feel the same, which is why we will provide you with full end-to-end training in its entirety while introducing you to Ascensos, our clients' brand, the energy industry and the role itself.

Our typical shift pattern involves: 40 hours within the week, 9am and 10pm Monday - Friday, on a rotational basis.

Your role can include, but isn’t limited to:

Quality Assurance & Compliance:

• Conduct quality audits (calls, chats, emails) to ensure compliance with our client’s process standards and SLAs.
• Drive calibration sessions with internal teams and clients to maintain consistency in quality evaluations.
• Ensure compliance with KPIs, SLAs, and regulatory requirements while identifying areas for improvement.
• Utilize QC tools for structured problem-solving and performance improvement.
• Conduct Root Cause Analysis (RCA) on recurring quality issues.
• Streamline customer journeys by eliminating inefficiencies and optimizing workflows.

Stakeholder & Client Management:

• Engage in regular client discussions, governance meetings, and reviews to align expectations and enhance quality deliverables.
• Act as a key liaison between operations, training, and all other departments to drive quality and process efficiency.
• Ensure timely reporting and resolution of quality issues, proactively addressing client concerns.

Training & Coaching:

• Conduct Training Needs Analysis (TNA) to identify skill gaps and work with the training team to implement upskilling initiatives.
• Provide constructive feedback and coaching to agents, ensuring continuous improvement in service delivery.
• Develop and deliver targeted training programs based on quality insights.

Reporting, Governance & Data-Driven Insights:

• Generate quality reports, dashboards, and insights to drive data-backed decision-making.
• Track the impact of QA initiatives on KPIs (CSAT, Efficiencies etc.) and share actionable recommendations.
• Maintain QA documentation, compliance logs, and best practices repository for audits and continuous improvement.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more, and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Minimum 1-2 years of QA or Team Leader experience in a Utilities Campaign (preferably within a BPO environment).
• Strong experience in quality frameworks, customer service excellence, and process improvements.
• Hands-on experience of MS Office tools (excel, ppt) is required.
• Understanding of CX business and relevant metrics is required.
• Experience in using analytical tools is required.
• Expertise in 7 QC Tools.
• Strong Analytical & Problem-Solving Skills.
• Cross-Functional Collaboration.
• Client/Stakeholder Engagement: Ability to manage and strengthen relationships with key clients and internal stakeholders.
• Coaching & Mentorship: Ability to provide structured feedback, training, and performance enhancement support.
• Knowledge of Quality Principles & Frameworks: Understanding of quality methodologies and Lean Six Sigma principles (certification is a plus)
• Experience in coaching, either face-to-face or in a virtual space.
• Strong data collection, analysis (RCA, TNI, quality tools), reporting, and governance skills.
• Experience working with cross-cultural teams.
• Ability to work across the training cycle from training needs analysis, design, delivery, and evaluation.
• Client/Customer Relationship Management experience with a proven ability to maintain and enhance business relationships.
• Passionate about developing others and fostering a culture of continuous learning.
• Strong innovation and creative problem-solving mindset.
• Flexible and adaptable to evolving business needs and challenges.
• Comfortable working 5 days a week in a fast-paced environment.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where delivering excellent customer service, career development, recognition and fun Fridays are the norm. As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives. Apply Now

If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.

·    Investigates and analyses business problems to understand their nature, cause, effects, and drivers, using a variety of methods and techniques.

·    Documenting business process requirements through interviews or facilitation sessions.

·    Conducting engagements with key role-players within the various departments to further understand their business processes, needs and challenges.

·    Analyze existing business processes & technology and propose new developments and changes based on business requirements.

·    Develop functional and technical specifications to meet the business needs of clients.

·    Conduct system analysis for new and existing systems.

·    Construct programs including coding, testing, and debugging.

·    Preparing business cases and conducting risk assessments.

·    Conducting playback sessions(presentations) with the Business to ensure that the information extracted from the business documents and through the interview process is accurate and complete.

·    Responsible for bridging the gap between IT and the business using data analytics to assess processes, outlining problems, determine requirements and deliver data-driven recommendations and documents. Helps in guiding businesses in improving processes, services, and software.

·    Experience in process mapping, business case development and IT operational and strategic planning.

·    Experience as a product owner with agile methodology.

·    Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.

Requirements

·    A Bachelor’s Degree and/or B-Tech in Information Technology and/or Business Analysis Certification.

·    Minimum of 7 years' experience as a Business Analyst.

·    Minimum of 3 years’ experience managing and leading a team.

·    Good written and verbal communication skills.

·    Experience in process mapping, business case development and IT operational and strategic planning.

·    Experience as a product owner with agile methodology.

·    Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.

About the job: Business Analysts - Data & Analytics

Key purpose:

Our company is looking for a perceptive Business Analyst: Data & Analytics with a high curiosity quotient to join the Supply Chain Intelligence team at our company, based at Head Office in Durban.

Duties and responsibilities:

• Drive continuous business improvement initiatives.
• Identify business improvement opportunities in partnership with business users by developing appropriate use cases.
• Support Project-/Product Owner to evaluate and quantify the above-mentioned use cases by performing a cost-benefit analysis.
• Assist functional teams in streamlining business processes.
• Develop data & analytics solutions.
• Lead and implement cross-functional data & visualisation projects.
• Liaise between business functions and technical teams to deliver analytics solutions.
• Unpack and document business requirements.
• Agree on project scope and compile functional specifications.
• Review and analyze technical specification documents.
• Prepare the project plan by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising with the infrastructure team and external software suppliers.
• Adhere to governance and ways of working.
• Ensure effective communication.
• Serve as a liaison between the business and technical consultants.
• Provide post-implementation guidance and support to end-users.
• Support and train users.
• Lead & support the company's digital upskilling journey.
• Collaborate with learning teams, super users, and citizen analysts to deliver and conduct end-user training on data analytics solutions.
• Assist users in resolving BI-related issues.
• Define problems clearly and liaise with technical experts or external consultants to resolve issues.
• Develop technical expertise in relevant technologies.

Qualifications and experience:

• Bachelor's Degree in Engineering, Computer Science, Information Systems, Mathematics, or Statistics.
• 3-5 years of experience in a similar role, preferably in an FMCG / Supply Chain environment.
• Knowledge of business principles, processes, and systems development lifecycle.
• Experience with analytics methodologies, database/warehouse design principles.
• Knowledge of AI, Machine Learning, & RPA technologies.
• Experience with SAP R/3 & BW, Microsoft Power & Azure Platform, Power BI & DAX (advanced), SQL (intermediate), SSIS, SSAS, SSRS, and Tabular Editor.

• Matric (Grade 12)
• Degree or High National Diploma in Micro, Food Technology, or Biotechnology
• 1-2 years of experience in a similar role
• Extensive Laboratory Knowledge
• Extensive chemical analysis knowledge specific to wine quality (pH, SO₂, VA, alcohol)
• Working Knowledge Cellar / wine production process
• Proficiency in Microsoft Office (Word and Excel)
• Attention to detail, Logical thinker, Self-motivated, Passionate, Diligent Work attitude, Analytical/Logical Thinker, Excellent report writing and communication skills.
• Own transport and ability to work Flexible hours

• Completes timely, accurate and valid laboratory analysis are carried out within required specifications.
• Makes up accurate standard solutions and verifies through standardisation and quality control checks.
• Ensure all equipment is compliance to SANS 17025 and GLP
• Ensure chemicals are correctly stored and identified.
• Ensure correct use of laboratory equipment in area of responsibility.
• Troubleshooting analysis where discrepancies occur
• Verify and monitor equipment records.
• Analyse data to identify quality risk.
• Ensure all quality records are completed accurate.

• Ensures the reporting of accurate and reliable results.
• Verifies good working order of equipment and reports any irregularities to Laboratory Manager or responsible person.
• Correct usage and safe keeping of laboratory equipment.
• Manage equipment reliability.

• Contributing team member during problem solving from a quality perspective; Ensure loop closure; Verification of corrective action.
• Evaluate all methods and processes to improve laboratory activities.
• Investigates complaints and internal non-conformances and reports findings.

• Participates in the drafting, completion and reviewing of QMS procedures for laboratory processes.
• Assists in requested quality assessments/audits undertaken by the company when required.
• Participates in the SANAS system and if required acts as a Technical Signatory and/or internal auditor.
• Participates in technical research projects when required.
• Assists and ensures availability during audits.

• Assists in the evaluation of suppliers service performance by providing feedback to Lab Manager
• Maintains proper stock levels of chemicals, Media, and consumables, by providing applicable communication of order levels to responsible persons.

• Assists in maintaining the Hygiene Management Procedure
• Compliant to company and statutory safety policies and procedures
• Maintains good personal hygiene.
• Maintains clean and Hygienic work environment.

Financial Analyst
Location: Sandton, Johannesburg
Salary: R35,000 - R50,000 Per Month

Company Overview :
Our client is a major player in the investment banking industry, providing financial advisory services and managing portfolios for high-net-worth clients.

Position Overview :
The company is seeking an experienced Financial Analyst to support their investment team. The successful candidate will be responsible for analyzing financial data, preparing reports, and assisting with investment strategies.

Key Responsibilities :

• Analyze financial data and market trends to provide recommendations.
• Prepare financial reports, budgets, and forecasts.
• Collaborate with senior analysts on investment strategies.
• Monitor and evaluate financial performance metrics.

Qualifications :

• Bachelor’s degree in Finance or Accounting.
• 3-5 years of experience in financial analysis or investment banking.
• Proficient in financial modeling and data analysis tools.

Finance

Financial Analyst

Permanent

• Matric
• BCOM Accounting, Economics, BSC Finance or studying towards these qualifications
• Experience in billings, collections and / or financial analysis is essential
• 2 years+ relevant experience
• Experience working in financial services industry desirable

• Key financial analysis and metrics e.g. new business cancellations vs existing business cancellations, break even and profitability analysis of campaigns, cost of acquisition, etc.
• Financial modelling when required
• Variances analysis
• Data Analysis: Oncor, Lapse, Churn and Persistency calculations
• Preparing Budgets and assisting with year-end audits
• Responsible for preparation, submission and analysis of each collection/bill run
• Review and preparation of Bordereaux reconciliations to ensure all commission structures are in line with SLAs
• Review weekly refunds from Client Services and prepare payment instructions
• Responsible for the timely resolution of all queries relating to submissions
• Responsible for completeness and accuracy of customer premium collections.
• Pay through the bank stats for Client Services and Sales
• Preparing and forecasting monthly revenue estimates
• Journal entries when required
• Ensuring our databases are in sync with our Policy Administrators
• Effective engagement and contribution with other departments to achieve company goals

• Advance excel
• Financial modelling capabilities
• Report writing skills
• Ability to communicate and engage with all levels of management
• A good understanding of financial concepts and financial reporting methodology
• An understanding of accounting processes / practices and their impact on financial reporting
• Ability to manipulate large volumes of financial data accurately and efficiently
• Ability to see the "big picture" to understand the impact of financial reports provided
• Stress management and the ability to manage and co-ordinate deadlines under pressure
• Excellent time management skills (the ability to plan, prioritize and meet deadlines)

Monday to Friday 8.00 to 17.00 or as per campaign requirements

• Policy
• Writing
• Reconciliations
• Report Writing
• Economics
• Journal
• Metrics
• Financial Services
• Collection
• Financial Reporting
• Time Management
• Financial Analysis
• Forecasting
• Budgets
• Analysis
• Databases
• Excel
• Accounting
• Finance
• Data Analysis
• Sales
• Management

Overview

This position provides a unique opportunity to work in a dynamic financial environment, leveraging data-driven insights to support business decision-making. The Financial Analyst will play a key role in evaluating business performance, collaborating with stakeholders across departments, and contributing to financial planning and reporting processes.

Key responsibilities include analyzing financial data to provide strategic insights, supporting budget management, and ensuring financial compliance across regional offices. Additionally, the analyst will work closely with corporate and regional teams to align financial strategies, optimize cost structures, and enhance reporting efficiency.

Responsibilities

• Develop and enhance financial models for reporting, reviewing results, and forecasting
• Prepare and present analyses, findings, and executive reports, including strategic reviews for senior executives
• Extract data from various sources and perform in-depth financial analysis to provide actionable insight
• Collaborate with cross-functional teams, including corporate finance and regional offices, to ensure financial data accuracy and support decision-making
• Develop and maintain a structured budget tracking process, ensuring compliance with corporate guidelines and proactively identifying anomalies
• Conduct financial assessments for regional entities, including performance reviews, ratio analysis, acquisition evaluations, and annual financial reviews
• Support financial reporting and analysis by identifying key performance trends and operational efficiencies

• 2+ years of relevant experience in financial planning and analysis
• Strong analytical skills with the ability to interpret complex financial data
• Excellent interpersonal skills, including diplomacy, negotiation, reasoning, and problem-solving
• Proven ability to develop and present executive-level reports and data visualizations
• Exceptional organizational skills and attention to detail
• High level of discretion and judgment in handling confidential information
• Ability to build and maintain strong cross-functional relationships
• Proficiency in financial modeling, data analysis, and scenario forecasting using Excel (such as pivot tables, Power Query, dashboard creation, or financial automation tools)
• Professional command of English and Arabic, both written and verbal
• Bachelor's degree in finance, accounting, or a related field

• Experience working with SAP or other enterprise financial systems
• Familiarity with analytical reporting tools such as Power BI
• Understanding of SQL and relational databases
• Experience with budgeting and planning methodologies and tools
• Master's degree in finance, accounting, or a related field
• CFA or CPA/SOCPA certification is a plus

Our Johannesburg Client in the Corporate Finance Industry is looking for their next Financial Analyst! Are you interested? View the requirements below and join their team today!

• Post Grad qualification in finance or other related commerce qualification
• Minimum 2 - 3 years post-graduate experience in the financial/commercial field
• Financial Modelling and Excel experience
• Strong understanding of cash flow and accounting fundamentals
• Strong understanding of valuation methodologies

• A competitive financial package and compelling rewards