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Join to apply for the Fitment Centre Manager - PG Glass (Thohoyandou) role at PG Group (Pty) Ltd

PG Glass

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe, Safevue, OE glass, Armourplate, LLumar and PG SmartGlass products

Main Job Purpose

To plan, lead, organise, control and support the entire operation, associated resources and assets of a Fitment Centre by implementing and deliberately driving Company Standards, strategic and operational initiatives aligning the execution of business and all resources to Company Strategy and initiatives to success.

Main Objective

• Ensure the achievement of company budgets by generating sales/revenue and converting all opportunities through establishing and maintaining a customer base, managing expenses, effective stock control, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth while being compliant to best admin practises.
• Establish a culture of trust, effective communication, engagement, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI's) through effective leadership, performance management, healthy discipline and KPI tracking.
• Ensure and deliberately manage excellent customer service by empowering all staff through effective communication, understanding of cause and effect and training / improvement opportunities to ensure targeted levels of Net Promoter Scores (NPS) are achieved.
• Enforce and effectively manage compliance to standard business practices and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.
• Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in a industry leading position.
• To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes.
  
  

• Grade 12
• General Management 5 Diploma (essential for internal candidates)
• Relevant Commerce Degree
  
  

• Extensive knowledge of the full range of PG Glass products
• Company policies and procedures
• People management practises
  
  

• Business Acumen
• Leadership skills
• Budgeting skills
• Problem solving skills
• Interpersonal skills
  
  

• 6 years overall experience
• 3 years management experience
  
  

• Seniority level Mid-Senior level

• Employment type Part-time

• Job function Management and Manufacturing
• Industries Glass, Ceramics and Concrete Manufacturing

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Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Stock Management :

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.

Sales Growth & Profitability :

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Keep abreast of new opportunities to increase sales and brand awareness. This may include : in-store marketing, competitor shopping.
• Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.
• Assist the store manager to conduct compliance checks through defined processes (. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management :

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping to meet customer service standards.

Leadership & Development :

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.
• NQF level 4 (Grade 12) or equivalent.
• 3 Years' Experience in Retail (Management Experience Advantageous).
• Understanding of Sales & Service Management.
• Budgeting Skills.
• Computer Literate.
• Good Communication Skills
• Understanding of Retail Trade.
• Brand, customer service , cellular, mobile, new accounts, and insurance product understanding.
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity

A well established client in King William's Town is looking for a Store Manager to join their team!

Role Overview

As the Store Manager , you will be responsible for overseeing the daily operations of the store, ensuring the highest levels of customer service, managing the store team, achieving sales targets, and maintaining store standards. You will play a key role in delivering a positive in-store experience and contributing to the success of the company.

Key Responsibilities

Team Leadership : Lead, motivate, and develop a team of sales associates and operational staff. Conduct regular team meetings, one-on-one coaching, and performance appraisals.

Customer Service Excellence : Ensure the store delivers exceptional customer service at all times. Address customer concerns and queries efficiently, ensuring customer satisfaction and loyalty.

Sales Target Achievement : Set, monitor, and achieve monthly, quarterly, and annual sales targets. Drive revenue growth through effective sales strategies, promotions, and product knowledge.

Stock and Inventory Management : Oversee inventory levels, ensuring stock is appropriately ordered, stored, and displayed. Conduct regular stock takes and manage stock discrepancies.

Visual Merchandising : Maintain high visual merchandising standards to enhance the customer shopping experience and optimize product sales.

Store Operations : Oversee all store operations, including opening and closing procedures, cash handling, and daily operational tasks.

Health and Safety Compliance : Ensure compliance with health and safety regulations, store policies, and procedures.

Administrative Tasks : Prepare reports on sales, stock, and employee performance. Manage store scheduling and payroll.

Staff Training : Conduct training on product knowledge, sales techniques, customer service, and company policies to ensure all staff members are well-equipped to perform at their best.

Marketing & Promotion : Implement store-based marketing initiatives, including in-store promotions, displays, and partnerships. Engage with local communities and businesses for cross-promotional opportunities.

Key Skills and Qualifications

Experience : Proven experience in a retail management position, preferably in the home or building materials industry (experience with tiles or similar products is a plus).

Leadership : Strong leadership, coaching, and team-building skills. Ability to lead by example and inspire others to meet objectives.

Sales Focus : Strong sales background with the ability to identify opportunities and drive store revenue.

Customer-Centric : Passionate about delivering excellent customer service and building long-term relationships with customers.

Organizational Skills : Excellent organizational, time-management, and multitasking abilities.

Communication : Clear and effective communication skills, both written and verbal.

Problem Solving : Strong decision-making skills with the ability to solve problems effectively.

IT Proficiency : Comfortable using retail software, spreadsheets, and other digital tools.

If you're passionate about retail, customer service, and managing a successful team, we'd love to hear from you!

Date: 12 Feb 2025

Location: Bellville, Western Cape, ZA

Who are we?

Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.

As a data scientist your work is a canvas for change, painted with the data you explore and the insights you uncover. You're not just joining a team; you're embarking on a mission to reshape the financial landscape for all Africans, making tomorrow not just different, but better. This is a data science role embedded in a team focused on creating a world-class digital financial platform that is insights-driven and behaviorally aware, through curated, personalized and inclusive products and customer experience. This role focuses on driving continuous improvements to our retail credit products, both digital and financial.

• 5+ years' experience as a data scientist with at least 2 in a similar product data science capacity
• Track record of high impact and investing in your own development.
• Data science experience in a product-focused role specifically
• Experience working with Tableau or PowerBI. Competent in Python and SQL.
• Experience with digital products in an app environment
• Experience with cloud technologies like Snowflake and SageMaker
• Experience designing and analyzing client research

• Wrangling data autonomously: Wrangle data into the ideal format for the necessary tool (e.g. Python, Tableau, PowerBI), no matter how raw and unstructured it is.
• Setting team metrics: Define holistic measurement frameworks that enable the team to explore their performance holistically and work with the team to identify and track the metrics that measure success
• Producing insights: Identify loosely defined commercial problems and produce meaningful insights that guide iterations of the team's products and go-to-market campaigns
• Developing ML models: Structure commercial problems into prediction problems by clarifying both what is being predicted and how that enables us to change our products or campaigns to obtain a better result. Develop and implement ML models for the highest priority prediction problems, ensuring outstanding model and product performance.
• Carrying out controlled experiments: Establish the learning goals of their team, crafting hypothesis statements and learning roadmap wherever needed. Design, execute and draw correct conclusions from experiments.
• Segmenting the client base: Using rule and unsupervised learning-based approaches to segment the client base to develop a deeper understanding of customers and build better products for them.
• Creating impactful visualizations: Produce data and interactive visualizations that enable the whole team to address their recurring reporting and insight needs, without your direct support.
• Partnering for impact: Partner with stakeholders to make sure they gain the confidence they need to drive changes in the product roadmap or ask for further insight.

You look for ways to do, instead of reasons not to. You are high agency, high ownership in everything you do. You know we own our future, only we can make it happen. If you find something that keeps us from our mission, you own it or work collaboratively with others until you find the right owner of it.

Where some see impossible, you see a way: You have the strong conviction in our ability to innovate and bring financial services, and financial confidence to everyone across the continent. You turn obstacles into opportunity, chance into change.

You move fast and fix things. You publish early and often, when you fail you learn and go again. You know that speed gives you the license to fail, because you’re moving fast enough to correct course.

You seek out and value different perspectives. Believing that when we change how we look at things, how things look for us also changes. Making tomorrow not just different, but better.

• Being in a high ownership, high ambiguity, high autonomy environment where the impact of your work matters. The ideal environment for your capability growth.
• Learn from the best. Get guidance from some of the most seasoned professionals around.
• Diving into projects that touch the lives of millions. Making a real difference in how people manage their money and plan their lives.
• Working with modern technologies, from Snowflake to SageMaker and AI-as-a-service AWS, leverage world-class technologies to launch into your work.
• A chance to be the first data scientists in a newly formed domain team!

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees to realize their worth.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

We are looking for solution-focused individuals with a can-do attitude.

Your commitment to continuous learning makes you tech-agnostic, always seeking the best way to execute a project or task.

You share our philosophy of purpose-driven development to ensure the best outcomes for our clients.

Like us, you believe in a strong work ethic and take pride in your code quality.

You see the big picture and strive for the sense of accomplishment from successfully executing projects, such as an online marketplace geared for growth.

Lastly, you enjoy collaborating with a team of motivated developers and digital strategists.

• Expertise in ExpressJS or NestJS framework
• Expertise in NodeJS
• Experience with MySQL / MongoDB
• Strong experience developing with React, Redux-Saga, and Axios
• Experience with Bootstrap / Material for frontend development
• Experience with GIT (GitFlow)
• Experience with REST APIs
• Experience using Docker in local and production environments
• Adoption of Agile methodologies
• Experience with TDD, continuous integration, and continuous delivery
• Experience with test automation tools like JEST / Mocha, Jenkins, Selenium is a plus
• Knowledge of RabbitMQ, Redis, AWS, or Elasticsearch is a plus

You should be willing to help your teammates, share knowledge, and learn from others.

Be open to feedback and conscientious with a good work ethic.

This is a remote position available to candidates within approximately 3 hours of the UK time zone.

Please answer the screening questions in your cover letter to help us assess your suitability:

• Current country of residence:
• Salary expectation in GBP:

Fullstack Developer • Johannesburg, Gauteng

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The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.

What you will love doing in this role

• Enhancing customer interactions by creating a positive and engaging sales and service experience that builds lasting relationships and meets customer needs.
• Provide in-depth product and process knowledge , ensuring customers receive accurate information and guidance to make informed decisions.
• Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and in line with brand guidelines.
• Manage goods returns and store administration, ensuring efficient handling of returns while keeping store processes and documentation up to date.
• Monitor catalogue stock management , ensuring inventory levels are accurate and aligned with the latest product offerings.
• Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
• Manage day-to-day administration and reporting, ensuring all necessary documentation is up to date and operational goals are tracked effectively.
• Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
• Guide the customer journey , including account opening, order processing, and ensuring a seamless experience from start to finish.
• Drive new business activations , focusing on identifying and capturing new opportunities to expand the customer base and increase sales.

Our finance recruitment desk is currently recruiting for a Finance Manager. Our client is a niche credit provider with a focus on property secured and development finance in the major metropoles of South Africa.

Location : Cape Town, Southern Suburbs

They are looking to hire a bright young individual to join their team as the Financial Manager. This person needs to be someone experienced, confident, and capable to run a finance team. This person needs to be organized, process driven, good at problem solving and able to work with various personalities and be adaptable and open to change.

REQUIREMENTS AND COMPETANCIES

• Relevant Financial degree
• CIMA
• At least 3 years of work experience in Finance post articles
• Compliance experience would be beneficial
• Advanced excel skills
• Financial modelling experience would be beneficial
• Must have High Level of Integrity
• Must have good social skills and be able to adapt easily to any situation
• Must be Organized with the ability to stay calm and to drive various tasks to completion at the same time
• Must be able to communicate with different stakeholders clearly and effectively
• Must have the ability to identify risk / problems and problem solve it to minimize risk
• Must be able to operate on his / her own but also to work well within the team

This is a varied role including Finance, Treasury, Compliance, Credit and Risk Management, Property Management and HR.

Location: V&A Waterfront, Western Cape

Industry: Retail
Working Hours: Retail hours includes weekends, public holidays, and shifts (5 working days per week with 1 guaranteed weekend off per month)

Are you ready to step into a fast-paced, work hard, play hard environment? Our client islooking for a mature, driven, and detail-oriented Assistant Store Manager to join their successful team. This is an incredible opportunity for someone with a strong personality, excellent leadership skills, and a passion for people and performance.

• Lead and inspire a team to achieve and exceed sales targets

• Manage daily store operations with precision and professionalism

• Create and manage staff schedules and rotation plans for both flexi and permanent staff.

• Monitor and ensure KPIs and sales goals are consistently met

• Provide mentorship, coaching, and handle performance discussions or disciplinary issues when required
• Ensure a high level of customer satisfaction through exceptional service delivery

• Maintain visual merchandising and store standards

• Be the go-to for conflict resolution and team motivation

• Strong leadership and people management skills

• Attention to detail

• Confident dealing with staff performance, discipline, and conflict resolution

• Ability to monitor, assess, and drive team KPIs and productivity

• Target allocation

• Excellent communication and interpersonal skills

• Flexible and comfortable working retail shifts, weekends, and public holidays

• A proactive problem-solver who thrives under pressure

• Reliable, responsible, and mature mindset

• Matric certificate (required)

• Minimum of3 years of experience in a similar retail management role

• Additional certificates or tertiary qualifications in retail, management, or related fields will be an advantage

• R10 000.00 - R13 000.00 basic salary
• Competitive commission structure
• Annual performance bonus
• Medical Insurance, Retirement Annuity, Disability Cover

Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.

Stock Management :

• Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.

Sales Growth & Profitability :

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include : - In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget
• Conduct compliance checks through defined processes (. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management :

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping to meet customer service standards.

Leadership & Development :

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.
• Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.
• NQF level 4 (Grade 12) or equivalent
• 3 years' experience in a store management position
• Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Store Manager • Johannesburg, Gauteng, South Africa