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General worker

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0001 Pretoria All Star placement 0649307480

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Full time Permanent

Minimum Education LevelGrade 12 | National CertificateJob Advert SummaryAn opportunity has arisen for an experienced General Worker - Cleaner to ensure outside walkways remain clear and free of debris.
Please refer to the minimum requirements, duties and responsibilities below for further information.Minimum Requirements
• Medically fit

• Reliable

• Work in a safe manner i.e. Ensure all safety requirements are adhered too

• Prepared to work shifts, weekends and public holidays

• Clean criminal record

• Must have own reliable transport to and from work

• Ability to handle heavy equipment and machinery used in cleaning

• Ability to walk, bend, push, pull and lift repetitively during working hours

• Knowledge of cleaning chemicals, proper storage and disposal methods

• Excellent communication skills and the ability to work as a team

• Excellent organizational skills a must

• Self-motivation and the ability to identify and complete needed tasks without direct supervision

• Able to carry out all reasonable instructions from Supervisor

• Grade 12 / Matric / NQF level 4

Duties & Responsibilities
• Sweeping, vacuuming and mopping floors.

• Daily cleaning of offices by emptying trash cans, servicing restrooms and wiping down communal surfaces

• Ensure outside walkways remain clear and free of debris.

• Notify building management of any repairs required.

• Assisting Office staff with making of tea.

• Cleaning of entire premises

• Maintaining environment.

• General housekeeping tasks.

Company Details

Our Unique Approach: What sets us apart is our money-back guarantee coupled with an annual membership. This distinctive approach empowers businesses to scout for talent throughout the year, unhindered by the constraints of traditional job sites. Our Mission: Developing the most user-friendly job site for job hunters and the most cost-effective job site for employers has been rewarded by Kiwis searching our thousands of job vacancies regularly. Our Aim: To provide the best value-for-money platform for employment advertising and a free stage for job hunters to promote themselves as well as search for dream new jobs.
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Part-time Mobile Massage - No Experience Needed

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Remote R3000 - R5000 per week Aria Mobile Spa

Posted 6 days ago

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Part Time Permanent

SA’s only nationwide mobile massage service is looking for more staff to join our Cape Town team - to start immediately.

* No experience is required, as full training is provided. *

Local and foreign students are welcome to work with us too.

This is mostly an after-hours position from 5pm to 9pm and you will work doing massages at top-class hotels for mostly international clients in and the city centre and Waterfront.

There is no set schedule - you only work when there is work for you - and when you can be available.

Preference will be given to applicants that live in these areas. Own transport is preferred - but you can use Uber to get to the hotels for your appointments.

If you are eager to learn and enjoy giving massages, this could be the perfect part-time job for you.

Remuneration is R1,200 to R2,100 per session you do. Easily earn R5,000+ a WEEK working just a few hours a week.

Company Details

We are the ONLY nationwide mobile massage service in South Africa. We provide outcall massage service to executive international clients staying at top hotels in Cape Town. Apply to join our part-time team today! No experience is required - full training provided. We also have branches in Sandton / Johannesburg and Umhlanga / Durban.
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Financial Director

Durban, KwaZulu Natal Tower Group

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Job Purpose

To ensure professional and ethical financial practices and a cohesive finance service offering aligned with business strategy, ensuring the functionality and profitability of the Group. The Financial Director will be responsible for planning, implementing, managing, and controlling all financial activities, playing a strategic role in the overall management of the Group.

Duties and Responsibilities:

  1. Develop and evaluate short- and long-term strategic financial objectives for the Group, aligned with overall business strategy.
  2. Provide input to the Board on the Group’s financial strategy to optimize financial performance and strategic position.
  3. Design, recommend, and manage the Group’s capital structure to maximize shareholder value. Contribute to developing group strategy, challenging assumptions, and providing financial analysis and guidance on activities, plans, targets, and business drivers.
  4. Formulate and implement finance policies and procedures to ensure achievement of financial objectives and monitor compliance.
  5. Ensure that financial systems are robust, compliant, and support current activities and future growth.
  6. Oversee all aspects of the Finance & Accounting functions, ensuring healthy financial management.
  7. Prepare accurate information for Board meetings, sub-committee meetings, presentations, and shareholder meetings.
  8. Deliver all financial reporting requirements in compliance with legislation and regulations, including the Companies Act, JSE requirements, and King IV.
  9. Manage processes for financial forecasting, budgeting, consolidation, and reporting.
  10. Develop systems of internal controls to manage and minimize financial risks.
  11. Implement a risk matrix to assist management in risk management.
  12. Ensure compliance with corporate governance, local and international laws, and financial and tax reporting rules.
  13. Develop and maintain compliance reports to support management in legal compliance.
  14. Establish strong relationships with senior executives to identify needs and provide financial solutions and advice.
  15. Collaborate with the CEO and CFO to design and implement strategies to enhance shareholder returns and growth.
  16. Develop and implement M&A strategies to maximize shareholder value.
  17. Manage relationships with external parties, including customers, advisors, and investors.
  18. Lead and empower team members to achieve optimal results.
  19. Provide ongoing advice, guidance, and support to the Group.

Qualifications & Experience

Chartered Accountant CA (SA)

5-10 years relevant experience, including 3-5 years leading the finance function.

Prior Knowledge

  • In-depth knowledge of IFRS reporting.
  • Thorough knowledge of relevant legislation.
  • Overview understanding of T systems and control environment.
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Head of Finance

Ithemba Recruitment

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About the job: Head of Finance

Key purpose:

The Head of Finance will have full Treasury & Trading responsibility for our company and all of its subsidiaries, delivering Group Consolidated Financial Information in line with reporting deadlines.

A key aspect of the role will be monitoring and analysing the financial performance of the business, working closely with the Leadership Team to formulate Financial Strategy and deliver financial performance improvement across the business to maximise profitability while managing cash flow and investment across the group.

Duties and responsibilities:

  1. Management and Development of Finance function to deliver a high-performing team.
  2. Oversee Annual Budgets and Quarterly Re-forecasts at group level for review and sign off with Finance Director.
  3. Oversee and Manage Group Monthly Financial Performance to ensure Budget commitments are being delivered.
  4. Oversee and Manage Group Cashflow to ensure that this is in line with business requirements.
  5. Oversee and Manage Group investment to ensure that this is in line with both CAPEX processes and commitments.
  6. Oversee and Manage Group compliance with all regulatory and statutory obligations.
  7. Seek out ways to deliver on Financial Opportunities and mitigation for Financial Risks, holding stakeholders accountable for their actions.
  8. Implement and update financial policies and procedures.
  9. Ensure that all company financial policies are up to date and in line with statutory regulations and legislation.
  10. Create and Maintain relationships with external stakeholders of the business.
  11. Provide overall Commercial Support to the business.

Qualifications and experience:
  1. Minimum 3 years experience in a similar role.
  2. Previous experience of working in a fast-paced, cross-functional group.
  3. Critical Thinking Skills.
  4. Highly developed commercial awareness.
  5. Highly developed stakeholder management skills.
  6. Attention to detail & Solutions-focused.
  7. Ability to challenge and question trends to address issues and identify opportunities for financial growth.
  8. Previous experience within the Contact Centre/Outsourcing industry and strong understanding of the business model.
  9. Previous experience of financial modelling.
  10. Experience of Group Consolidation to Balance Sheet & Cashflow position with FX subsidiary an advantage.
  11. Statutory Accounting Experience for group companies.
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Finance Director

Niva Health

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Job Description

Niva Health is seeking an experienced Finance Director to lead our financial operations within the staffing and recruiting industry. As the Finance Director, you will play a vital role in steering the financial direction of our organization, ensuring robust financial health, and driving strategic planning initiatives. Reporting directly to the Chief Executive Officer, you will be responsible for managing the finance team, overseeing budgeting, forecasting, and financial analysis, and establishing a comprehensive financial strategy that aligns with Niva Health's corporate objectives. Your expertise will be pivotal in optimizing our financial performance and supporting the organization in making informed decisions that facilitate growth and stability. We are looking for a proactive leader who possesses exceptional analytical skills, a strong understanding of financial regulations, and the ability to communicate complex financial information in a clear and concise manner. In this role, you will also collaborate with cross-functional teams, providing insightful financial guidance and expertise, ensuring that Niva Health continues to thrive in a competitive market. If you are a dedicated finance professional with a passion for the healthcare staffing field, we encourage you to apply and lead our finance department to new heights.

Responsibilities

  • Develop and implement financial strategies that align with Niva Health's business goals.
  • Oversee all financial operations including budgeting, forecasting, and long-term financial planning.
  • Prepare and review financial reports, ensuring accuracy and compliance with accounting standards.
  • Monitor cash flow, financial performance, and identify opportunities for cost-saving and revenue-enhancing initiatives.
  • Manage and mentor the finance team to improve financial processes and reporting accuracy.
  • Serve as a key contributor to the executive leadership team, providing insights for strategic decision-making.
  • Ensure compliance with all financial regulations and reporting requirements.

Requirements
  • Bachelor's degree in Finance, Accounting, or a related field; MBA or CPA preferred.
  • Minimum of 7 years of experience in financial management, with a specific focus in staffing and recruiting preferred.
  • Demonstrated experience in developing financial strategies and leading finance teams.
  • Strong proficiency in financial analysis, forecasting, and reporting tools.
  • Excellent communication and interpersonal skills, with the ability to present complex financial information clearly.
  • Proven track record in budgeting and cost management within a similar industry.
  • Strong knowledge of financial regulations and compliance requirements.

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Senior Marketing Manager, EMEA

Cape Town, Western Cape Xero

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How you’ll make an impact

Reporting to the Head of Marketing, EMEA, you will play a pivotal role in the planning and execution of marketing campaigns for Small Business customers and Accounting and Bookkeeping Partners. Working closely with global marketing, PR & comms, creative teams, as well as sales and operations teams and external agencies, you’ll deliver on the regional marketing plan.

You will work with stakeholders across the business to develop and implement marketing activity ranging from tactical initiatives to multi-channel campaigns to effectively achieve the business’ brand and commercial goals, reporting against KPIs. You’ll work with our Brand team to drive awareness and consideration of Xero, whilst supporting both regional and global teams across Xero to deliver beautiful experiences for our customers. Youʼll be a collaborative problem solver, who thrives on working with a variety of teams and stakeholders.

With years of experience in marketing, you will have excellent executional skills. You will be naturally motivated by seeing growth outcomes and feel an urgency to deliver solutions, programs and outcomes that can be clearly measured.


What you’ll do Campaigns Marketing:
  • Support the development of regional marketing plans and strategies, with responsibility for strategically important activity
  • Plan, implement, and optimise multi-channel campaigns, incorporating digital marketing, content marketing, email, TV, BVOD, Radio, OOH, direct mail, events, PR/comms, sales enablement, education and other relevant channels
  • Support Enterprise partners with tailored marketing activities

GTM Initiatives
  • Working in partnership with Product Marketing to take new products, features and value propositions to market. Defining activity, timelines, segmentation and messages.

Measuring Performance:
  • Embed measurement and optimisation into your campaign activity, seeking continuous improvement
  • Work with stakeholders across the business to ensure Marketing generated opportunities and opportunities to optimise performance are acted upon

Community champion
  • Develop a deep understanding of our AB and SB audiences and act as the voice of the customer, championing their needs within the business
  • Engage with our AB Partners and the wider AB community through events and industry functions
  • Collaborate with internal teams and external parties on sponsorship and community opportunities
  • Work with global teams to deliver and optimise customer journeys that surprise and delight our customers

What you’ll bring with you
  • Significant marketing campaign experience
  • Commercial and analytical mindset
  • Outcome focused, with experience delivering against targets
  • Experience across full marketing funnel
  • Experience working effectively with cross functional teams
  • Deep knowledge of SMB or Accounting & Bookkeeping audienceswould be advantageous
  • Highly collaborative
  • Strong problem solving abilities
  • Strong written and verbal communication skills
  • Strong project management and organisational skills


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Head of Department: School of Engineering & Science

Midrand, Gauteng AIE, Academic Institute of Excellence

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Head of Department: School of Engineering & Science Head of Department: School of Engineering & Science

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HR Generalist | Advocate for People Development & Organisational Effectiveness

The institution has a job opening for a Head of Department: School of Engineering & Science within our academic department. This esteemed position calls for a dynamic and self-driven individual who is competent in both teaching and research and can provide robust academic leadership and direction towards delivering a high-quality academic experience. The successful candidate will be expected to align with the institute's core values of innovation and technology and play a pivotal role in empowering others to do the same. This role will require strategic planning and the practical implementation of the company and departmental mission and strategies.

Position Duties & Responsibilities:

Strategic and Leadership Responsibilities:

  • Provide academic leadership, guidance, mentorship and vision to the department.
  • Develop and implement effective strategies in line with the core business/departmental vision and strategic goals across all delivery methods.
  • Develop, upskill and deploy a highly skilled and innovative academic team within the department.
  • Develop and advise on the use and implementation of smart technology driven systems to support our delivery methods and innovation in teaching.
  • Lead a nationwide departmental team to achieve and exceed delivery expectations.
  • Assisting the Principal and management team in ensuring the good professional practice, standards, and quality of teaching and learning of subject/s.
  • Advising and contributing to curriculum development at an academy and system level, under the direction and guidance of the respective Project Leader;
  • Participate in research projects culminating in recognised research outputs.
  • Manage, monitor, develop and evaluate academic programmes within the department.
  • Liaise with academic peers and relevant expertise in the field and industry to ensure ongoing development and quality of programmes.
  • Ensure the successful functioning of advisory boards for the subject disciplines in the department.
  • In collaboration with the Principal and Human Resource team, identify, recruit, and on-board academic staff to deliver the teaching and learning program of the department, and monitor their performance across delivery modes.
  • Serve as an Academic Board member to provide feedback and formally reports to the Academic Board.

Operational Responsibilities:

  • Meeting with parents and/or guardians to resolve queries and escalate if necessary.
  • Co-ordinating the teaching and learning of the subject/s for which one is responsible.
  • Ensuring adherence and conformance to legislative requirements of relevant accreditation bodies.
  • Ensuring quality of lecturing through proper planning and preparation policies.
  • Ensuring the quality of the assessments through implementing and maintaining moderation policies, both pre- and post-assessment.
  • Evaluating and reporting on the quality of resources.
  • Managing the quality and creation of academic resources and documentation for relevant departments.
  • Holding and leading regular departmental meetings and ensuring the keeping of minutes.
  • Ensuring that timetables are available for each Intake and resources are assigned as per the required workload allocation model.
  • Lecture on an ad-hoc basis depending on operational requirements.
  • Academic monitoring (including attendance, lecturer evaluations, subject evaluations, etc. and compiling of improvement plans).
  • Analyse and interpret marks and other means of identifying at-risk students for the purpose of introducing and implementing improvement plans.

Qualification Development Responsibilities:

  • Provide Content Development expertise in the capacity of a Content Developer/Writer/Reviewer, to lead and assist with the development and implementation for the relevant applications to various quality councils. This includes, but not limited to:
  • Completion of the Instructional Framework, with full detail for the lecturer
  • Tutorials and associated memos
  • Tests and associated memos
  • Any quizzes and associated memos
  • Examination paper and associated memos
  • Content development and identify the need for relevant visual aids e.g. videos
  • Lead and contribute to the development of the accreditation application in different streams, as well as the subsequent implementation of the specific qualifications.
  • Any other responsibilities as reasonably delegated by a member of senior management.
  • Assistance, where appropriate, with any operations on campus with a relevancy for the department. This may include functions and activities regarding sales and marketing and library services.

Application Requirements:

  • Masters in a relevant engineering field is a minimum requirement.
  • Registered member at ECSA is a pre-requisite.
  • A proven record of accomplishment of academic excellence and research in the field of study.
  • Experience in academic leadership, including managing budgets, personnel, and curriculum development.
  • Strong interpersonal and communication skills to collaborate with colleagues, students, and other stakeholders.
  • Demonstrated ability to innovate, lead change, and create a vision for the department and institution.
  • Experience in teaching and curriculum design.
  • Knowledge of industry and market trends relevant to the department's focus.
  • Familiarity with accreditation requirements and quality assurance processes.
  • A commitment to diversity, equity, and inclusion in the department and institution.

The following attributes are linked to the Code of Conduct:

  • Must be able to work under pressure.
  • Excellent attention to detail.
  • Be innovative and efficient in solving problems.
  • Comfortable interacting with external development teams and stakeholders at multiple levels.
  • Excellent communication and people skills.
  • People Centricity – Respectful and helpful nature when dealing with clients, peers, and colleagues.
  • Urgency – The position requires decisiveness, quick responses, and fast action.
  • Self-Control – The ability to govern one’s emotions and reactions is a key part of customer service.
  • Demonstrated ability to work independently with minimal supervision.
  • Ability to assess a situation to determine the severity of a problem and escalate when required.
  • Able to prioritise tasks and deliver clear and concise feedback.
Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Education, Management, and Strategy/Planning
  • Industries Higher Education and Education Administration Programs

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Corporate Affairs Officer

Kathu, Northern Cape Anglo American

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Company Description

We have an exciting position for a Corporate Affairs Officer to assist in promoting effective corporate governance by supporting communication, reporting, and policy dissemination across the organisation.

Be part of the team.

The team that makes it happen.

Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to “re-imagine mining to improve people’s lives", delivering the metals and minerals that make modern life possible.

Kumba Iron Ore

We produce high-grade iron ore, the key component in steel widely used in construction and manufacturing across the world. Our activities include all aspects – exploration; mining; processing and blending; shipping; marketing and selling. In South Africa, we have mining operations in the Northern Cape province, as well as a head office in Gauteng, and a port operation in Saldanha Bay, Western Cape.

Job Description

As Corporate Affairs Officer you will provide services as required and your responsibilities will include but not limited to:

  • Apply fundamental safety principles daily, actively identifying and reporting unsafe conditions or behaviours.
  • Participate in safety initiatives such as Visible Felt Leadership programs, completing all required safety interventions and coaching.
  • Assist in maintaining and updating internal reporting systems to ensure timely, accurate, and comprehensive communication of corporate information.
  • Prepare reports, summaries, and dashboards that provide management with relevant insights, supporting transparency and informed decision-making.
  • Maintain organised and accessible records of corporate communications, policies, and reports, ensuring consistency and compliance with internal standards.
  • Support the development, review, and distribution of corporate policies, guidelines, and updates to staff and stakeholders to ensure clarity and consistent understanding.
  • Organise and facilitate communication activities such as meetings, workshops, and campaigns to promote awareness of governance standards, policies, and compliance.
  • Contribute to creating and distributing communication materials, including newsletters, notices, and digital content, to foster transparency and stakeholder engagement.
  • Work closely with executive leadership and departmental managers to effectively communicate strategic initiatives and organisational changes.
  • Assist in monitoring compliance with governance standards across departments, identifying gaps, and supporting continuous improvement.
  • Support reviews and improvements of communication channels and processes within Corporate Affairs to ensure efficient information flow.
  • Provide administrative support such as scheduling meetings, preparing agendas, and coordinating logistics to facilitate smooth operations.
  • Support platforms that foster stakeholder collaboration and integration, aligning with the Social Way process.
  • Promote environmental awareness by assisting with scanning socio-economic, political, and business data sources and disseminating insights to internal teams.

This role is in the Corporate Affairs (CA) at a Band 7 level reporting to the Specialist Corporate Affairs.

Qualifications
  • Grade 12
  • Diploma: Communications and Public Relations or equivalent on NQF5
  • SA Drivers Licence Code B (Light Vehicle)

Experience

  • 3-5 years of relevant experience in the corporate affairs/public relations/stakeholder engagements industry.
  • Understand corporate affairs-related policies, procedures, and governance standards to ensure accurate support and compliance.
  • Familiarity with internal communication channels, tools, and platforms used within the organisation.
  • Knowledge of reporting and record-keeping practices to ensure data accuracy and organisational transparency.
  • Awareness of organisational structures, roles, and responsibilities to facilitate effective collaboration.
  • Basic understanding of corporate strategy and key initiatives to align communication efforts accordingly.
Additional Information

What we offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are?

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

As a responsible miner – of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel – we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

How to Apply

To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

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Head of Quality & Compliance Assurance (Pipeline)

Cape Town, Western Cape Capita

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Head of Quality & Compliance Assurance (Pipeline) page is loadedHead of Quality & Compliance Assurance (Pipeline) Apply remote type Office Based locations Cape Town time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 31, 2025 (8 days left to apply) job requisition id 10113641 Directs all activities and staff responsible for quality assurance of all products and services

Job title:

Head of Quality & Compliance Assurance (Pipeline)

Job Description:

The Head of Quality, Operational Compliance, and Assurance will lead the charge in ensuring VMo2's operations meet the highest standards of quality and regulatory compliance. This role is responsible for:

  • Championing Quality and Compliance: Govern the achievement and remediation of operational and regulatory compliance requirements across VMo2, ensuring adherence to contractual obligations and industry best practices.
  • Leading a Global Team: Manage and mentor a team of Quality professionals (Oversight, ICOE and Ops compliance), driving a culture of excellence and continuous improvement.
  • Driving Cross-functional Collaboration: Coordinate with stakeholders across the organization, including the Client, Capita Compliance, Capita Commercial, Capita Info Sec, and Operations, to develop and implement a comprehensive Quality improvement plan.
  • Ensuring Timely Reporting: Deliver all Quality reports to the client in line with agreed SLAs and recovery dates, maintaining transparency and accountability.
  • Overseeing Quality Assurance: Conduct audits, quality checks, and routine call monitoring to identify and address non-adherence to policies and processes.
  • Managing Client Escalations: Support operational leads in addressing client escalations, ensuring timely resolution and delivery against agreed improvement plans.
  • Assessing Change Impact: Evaluate the impact of Quality-related changes on the current operational model and contractual obligations, minimizing risks and maximizing benefits.
  • Establishing Governance and Accountability: Develop and maintain key governance documents, including a RACI matrix for key Quality assurance processes, to ensure clarity of roles and responsibilities.

Accountabilities & Activities

  • Ensuring Quality and Compliance: Take full ownership for the delivery of Quality and Quality Assurance across the global VMo2 contract, ensuring adherence to contractual obligations and regulatory requirements.
  • Leading and Managing: Provide line management oversight to ICOE and other senior Quality managers, fostering a high-performing team and driving a culture of excellence.
  • Establishing Governance: Set the strategic direction for Quality Assurance across VMo2, including developing and maintaining key governance documents that outline roles, responsibilities, and processes.
  • Managing Risks: Proactively assess product, compliance, and operational risks, developing and implementing risk management strategies and action plans to address areas where KPIs or contractual standards are not being met.
  • Addressing Compliance Issues: Act on client and internal compliance/commercial guidance to address compliance issues, including fraud, contractual obligations, and revenue erosion.
  • Communicating Policies and Procedures: Disseminate written policies and procedures related to compliance activities, collaborating with the commercial team to ensure clarity and effectiveness.
  • Leveraging Technology: Explore and implement AI-powered tools and automation to enhance communication, monitoring, and enforcement of compliance standards.
  • Analysing Data: analyse data and trends to proactively identify compliance risks and opportunities, presenting findings to management and employees to drive informed decision-making.
  • Collaborating with Stakeholders: Work effectively with key stakeholders across all levels of the business, including SLT and SMT, to identify innovative solutions, cost reduction opportunities, and KPI achievement strategies.
  • Communicating Effectively: Communicate complex data in various formats (digital and verbal), producing compelling case studies and business cases that demonstrate clear benefits and alignment with business objectives.
  • Driving Results: Maintain a delivery-based mindset, balancing efficient execution with maximum output to achieve results.
  • Supporting Change: Collaborate with stakeholders and operational leads on program activities, supporting the impact assessment phase of changes to ensure that revenue erosion or Quality KPI risks are effectively mitigated.
  • Personal Development: Take ownership of personal and professional development, staying up-to-date on products, services, processes, and industry best practices.
  • Driving Innovation: Lead the development and implementation of a cutting-edge Quality and Compliance strategy, leveraging data, AI, and automation to continuously evolve the VMO2 Capita Experience.

Professional Know-How:

Minimum Requirements:

  • 5 years experience in a Quality Management role with a the BPO / Call center space
  • Proven leadership in Quality and Compliance: Demonstrated experience leading and managing Quality and Compliance functions within a complex, fast-paced environment.
  • AI and Automation Advocate: Experience exploring and AI-powered tools and automation to enhance efficiency and effectiveness of Quality and Compliance processes, aligned with account plans.

Skills/abilities:

  • Data-driven decision maker: Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights to improve service quality and compliance.
  • Change Management Champion: Proven ability to lead and manage change, driving adoption of new technologies and methodologies to improve service delivery.
  • Strategic Thinker: Capable of developing and implementing a comprehensive Quality and Compliance strategy aligned with business objectives and industry best practices.
  • Exceptional Communication and Stakeholder Management: Excellent written and verbal communication skills with the ability to influence and collaborate with stakeholders at all levels.
  • Customer-centric Approach: Passionate about delivering exceptional customer experiences and driving continuous improvement

Judgement Skills:

  • Critical Thinking and Problem-Solving: Critically analyse complex situations, identify root causes, and develop effective solutions to address Quality and Compliance challenges.
  • Risk Assessment and Mitigation: Proactively identify and assess potential risks, develop mitigation strategies, and implement controls to minimize negative impacts on service quality and compliance.
  • Decision-Making under Pressure: Make sound, informed decisions in a timely manner, even when faced with ambiguity and competing priorities.
  • Balancing Innovation and Compliance: Foster a culture of innovation while ensuring adherence to regulatory requirements and industry best practices.
  • Ethical Conduct and Integrity: Demonstrate unwavering ethical conduct and maintain the highest standards of integrity in all Quality and Compliance activities.

Management/Supervisory Responsibility:

This position has supervisory responsibilities

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

  • Competitive Basic salary
  • Medical Aid
  • Provident fund, Group life, funeral and disability benefit
  • Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
  • Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
  • Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
  • Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
  • International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
  • Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

  • Your application will be reviewed.
  • If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please note no late applications will be considered

#PNet

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

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Data Scientist

Johannesburg, Gauteng Tumaini Consulting

Posted today

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Job Description

Our client is looking for Data Scientist to join their team. This role reports to the Division Manager and is fully in office.

Requirements:

· 3+ years' experience in a data science environment

· Data Engineering (SQL, Microsoft Fabric, ETL/ELT pipelines, Kimball modelling, data ingestion, Data Gateways, SQL Server/PostgreSQL)

· Machine Learning & Advanced Analytics (Python, Scikit-learn, ARIMA/Prophet/LSTM, RUL prediction, Azure ML deployment)

· Business Intelligence (Power BI, DAX, M Code, ad hoc analysis, root cause analysis)

· Cloud & Web App Development (REST APIs, Azure App Services advantageous)

· Inventory & Supply Chain Analytics (demand planning, EOQ, ABC analysis advantageous)

· Ability to communicate insights effectively and engage with multiple stakeholders

Should you meet the requirements for this position, please email your CV to . You can also contact the team on XXX-XXX or visit our website . Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.


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