339 Cloud Computing jobs in South Africa

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• Job Identification 4004
• Posting Date 07/29/2025, 11:00 AM
• Job Role Architecture-Cloud Architecture
• Experience (In Years) 12-15

Job Description:
We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions . This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities.

Lead the design and implementation of micro-services-based architectures for cloud contact center solutions.
• Develop and implement innovative digital contact center solutions that incorporate AI technologies (e.g., chatbots, voice bots, sentiment analysis) and support multi-channel interactions (voice, chat, video, social media).
• Collaborate with cross-functional teams (engineering, product, operations) to ensure seamless integration of CCaS solutions with other enterprise systems.
• Stay abreast of the latest advancements in contact center technologies and cloud platforms and translate those innovations into actionable strategies.
• Provide thought leadership and guidance on contact center transformation initiatives, including process optimization, workforce management, and customer journey mapping.
• Contribute to the development of best practices and standards for CCaS architecture and implementation.
• Proven expertise in designing and implementing contact center architectures, including micro-services-based approaches.
• Strong understanding of AI/ML technologies and their application within the contact center domain.
• Experience in designing and implementing multi-channel contact center solutions across voice, chat, video, and social media.
• Experience in one or more relevant industry domains (e.g., insurance, utilities, healthcare) is a plus.

Qualifications:
• Bachelor's/Master's degree in Computer Science, Information Technology, or a related field.
• Certifications in relevant CCaS technologies (e.g., AWS Certified Solutions Architect - Contact Center).
• Contributions to open-source projects or publications related to contact center technologies.

EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .

We are seeking a skilled Multi-Cloud Engineer to design, deploy, and manage cloud infrastructure across AWS, Azure, and GCP. This role focuses on delivering highly available, secure, and scalable solutions while driving automation and operational efficiency. The ideal candidate combines technical expertise with strong operational acumen, automation skills, and the ability to collaborate across global teams.

Job Description: We are seeking a skilled Multi-Cloud Engineer to design, deploy, and manage cloud infrastructure across AWS, Azure, and GCP. This role focuses on delivering highly available, secure, and scalable solutions while driving automation and operational efficiency. The ideal candidate combines technical expertise with strong operational acumen, automation skills, and the ability to collaborate across global teams.

Responsibilities: Cloud Infrastructure & Operations

• Design, deploy, monitor, and manage multi-cloud solutions across AWS, Azure, and GCP.

• Manage networking components such as VNETs, subnets, NSGs, load balancers, and gateways.

• Perform storage management (blobs, files, queues, tables) and backup policy enhancements.

• Ensure compliance for new regions and cloud policies.

• Monitor alerts, activity logs, and log analytics workspaces.

• Conduct vulnerability management and troubleshooting across cloud environments.

• Maintain golden images and implement CI/CD pipelines for deployments.

Infrastructure as Code & Automation

• Design, implement, and maintain IaC workflows using Terraform and Ansible.

• Develop automation scripts (Python, Bash, etc.) to optimize cloud operations.

• Integrate GenAI service catalog models and AIOps tools for enhanced operational efficiency.

• Research and implement emerging tools and frameworks to improve cloud management.

Cloud Governance & Collaboration

• Apply ITIL best practices for cloud operations and incident management.

• Collaborate with cross-functional teams for cloud automation, optimization, and project reviews.

• Capture and measure cloud quality metrics to ensure operational excellence.

• Propose best-fit cloud solutions based on new requirements and business needs.

• Qualifications:
  • Deep knowledge of AWS, Azure, and GCP tools and best practices.

• Strong networking knowledge (DNS, DHCP, HTTP, IP addressing, LAN/WAN, TCP/IP, switches, routers, firewalls).

• Experience with cloud solutions: IaaS, PaaS, BCDR, OSS, Infra.

• Hands-on experience with Terraform, Ansible, CI/CD pipelines, and automation scripting.

• Familiarity with Azure Security Center, Azure Monitor, and cloud compliance standards.

• Exposure to GenAI/AIOps integration and AI-driven cloud operations is a plus.

• Excellent problem-solving, collaboration, and communication skills.

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

Job Description: We are seeking a forward-thinking Enterprise Cloud Contact Center Architect to lead implementation of innovative, cloud-based contact center solutions. This role will be pivotal in shaping the future of customer experience by leveraging cloud platforms, AI/ML technologies, and multi-channel capabilities to deliver scalable, seamless, and customer-centric solutions

Responsibilities: Key Responsibilities

• Lead the implementation, and operationalization of cloud contact center architectures using platforms such as Amazon Connect, Genesys PureCloud, and NICE CXone .
• Architect and deploy microservices-based solutions that support scalability, resilience, and high performance.
• Drive digital transformation initiatives by incorporating AI/ML technologies (chatbots, voice bots, sentiment analysis, etc.) into the contact center ecosystem.
• Enable multi-channel engagement (voice, chat, video, social media) to enhance customer experiences.
• Collaborate closely with cross-functional teams ( engineering, product, operations ) to integrate CCaS solutions with enterprise systems.
• Provide thought leadership in contact center transformation, including process optimization, workforce management, and customer journey mapping.
• Define and contribute to best practices, governance, and standards for CCaS architecture and delivery.
• Stay current on emerging technologies and industry trends, translating them into actionable strategies.

Qualifications: Qualifications & Experience

• Bachelor's/Master's degree in Computer Science, Information Technology, or a related field .
• Proven expertise in implementing, and managing contact center architectures at enterprise scale.
• Strong understanding of AI/ML technologies and their application within the contact center domain.
• Hands-on experience with Amazon Connect, Genesys PureCloud, and NICE CXone .
• Industry experience in insurance, utilities, healthcare, or related domains is a plus.
• Relevant certifications (e.g., AWS Certified Solutions Architect – Contact Center, Genesys, NICE CXone) preferred.
• Contributions to open-source projects, publications, or thought leadership in contact center technologies would be advantageous.

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

Key Responsibilities

• Manage day-to-day IT operations to ensure stability and compliance
• Oversee large-scale Wintel operations across servers, storage, and virtualization technologies
• Ensure effective use of ITSM frameworks, processes, and controls
• Partner with internal stakeholders, service delivery teams, and external vendors
• Lead governance of partner and supplier relationships, including OEM coordination
• Provide technical guidance to SMEs while ensuring operational excellence in BAU functions
• Maintain compliance with security and regulatory standards such as ISO , SOX, and PCI DSS

• Strong understanding of Wintel technologies : Active Directory, Group Policies, Office , SCCM, SCOM, Antivirus, Proxies, and Clustering
• Proven experience in AWS or Azure cloud infrastructure, server / storage technologies, and networking (DNS, DHCP, IP, LAN / WAN, firewalls)
• Knowledge of datacenter operations, server patching, performance tuning, and troubleshooting
• Familiarity with scripting, automation tools, and backup / storage technologies
• Certifications in Microsoft Server / Active Directory; ITIL Foundation required. PMP certification beneficial

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• Minimum 8-12 years' experience managing enterprise-scale IT operations
• Strong communication, influencing, and consultative skills
• Ability to operate effectively at all organizational levels

If you're an experienced IT leader with expertise in cloud and Wintel infrastructure, we encourage you to apply.

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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

As a Cloud Solutions Architect Manager in the AI Business Solutions area you will lead the CSA's in the Customer Success Unit team in RSA to drive consumption and usage excellence in Workforce AI, Business Process Application and Low Code.

Responsibilities

• You will deliver success through empowerment and accountability by modeling, coaching, and caring, living Microsoft’s values and culture and be responsible for attracting and retaining great people.
• You will drive your team to provide thought leadership in identifying trends and proactively proposing solutions that drive transformative delivery across customers/partners. You will also ensure adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance to ensure that the team identifies, communicates, and minimizes business and technical risks.
• You will drive awareness across all levels of the organization of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy.
• Additionally, you will accelerate innovation by coaching teams on building and/or modifying intellectual properties (IPs) rooted in domain expertise and/or industry acumen.
• Finally, you will model how to engage constructively and transparently with the technical and/or business community locally and globally.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers

Preferred Qualifications (PQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 8+ years experience working in a customer-facing role (internal and/or external) or 8+ years experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• 8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Not Applicable

• Full-time

• Design, Art/Creative, and Information Technology
• Industries: Software Development

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Overview

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Change has always been part of business, but today’s environment forces us to deal with change – both good and bad – faster than ever before. New technologies are changing how we live and work, and COVID, climate change and geopolitical tensions expose how fragile our world is. Only companies that can adapt quickly will thrive. You need to work more agile, more intelligently, more efficiently to point out new ways. And doing so takes more than just a technical migration to the cloud.

RISE with SAP brings together everything you need to transform your business in the way that works best for you – regardless of your point of departure or how fast you want to move. And because we know that transformation is a journey, not a destination, RISE with SAP allows you to change not only once, but to continually transform – and we are with you during every step of the way. One of the key deployment options for our customers is a Private Cloud environment. SAP provides comprehensive cloud infrastructure and managed service offerings for the private cloud and therefore acting as an essential part of the overall Cloud Strategy of SAP. RISE with SAP, private edition enables you to safeguard your existing SAP ERP investment while benefiting from a new level of flexibility. Tailor the software to meet your specific needs, retain the company-specific configurations and customizations of your SAP ERP system, and access the latest capabilities that give your company a competitive advantage.

SAP allows customers to run their SAP S/4 HANA, and HANA applications, including SAP Business Suite powered by SAP HANA and SAP NetWeaver Business Warehouse powered by SAP HANA, in a managed private cloud environment either in SAP’s own datacenters, IaaS Hyperscalers and in customers’ existing datacenters with our RISE with SAP, Private Cloud, Customer Datacenter option. SAP has established strategic partnerships with the major public cloud providers, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), to offer customers choice for their SAP private cloud deployment.

This is a customer facing role where you will support the sales teams during the entire cycle of a Cloud deal. Following are the key tasks that this role will perform:

• Present in detail technical and operational aspects of the RISE with SAP Private Cloud.
• Present the requirements and value proposition for SAP private cloud on hyperscalers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
• Conduct technical assessment workshops with customers to define the future cloud architecture and plan the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
• Guide customers on non-functional capabilities such Business Continuity, Cybersecurity & Compliance, Networking, Technical Operations, and service consumption.
• Work with other teams within the Customer success board area to generate pricing and provide ongoing deal support to sales teams.
• Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.

• Bachelor’s / Master’s degree in Engineering or Computer Science, Business Administration required from an accredited university.
• High proficiency in customer communications and presentations is required.
• High proficiency in the SAP product portfolio, offerings, and industry solutions.
• Good understanding of SAP solutions (releases, platform interdependencies etc.).
• Good understanding of operational aspects (Application and Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscaler (AWS; MS Azure or GCP).
• Ability and willingness to be part of a global team of Cloud Architects.
• Willingness to undertake customer related travel on short notice.
• Fluency in English is a MUST, other language(s) will be an asset.

• 8+ years of customer facing SAP Consulting experience.
• 8+ years of solution design, enterprise architecture and or SAP implementation.
• Experience in a customer facing pre-sales role is an advantage.
• Experience and/or certification(s) with IaaS Providers (AWS, MS Azure or GCP) and data centres is a big advantage.
• Cybersecurity & Compliance expertise.
• SAP Application Lifecycle Management and or SAP Operations.
• ITSM, Service Design & Delivery.
• SAP HANA and S/4 HANA skills would be very helpful.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.