11 jobs in K2 Recruit

About:

The company is a Professional Services Firm based in Umhlanga, that partners with law firms in the United Kingdom (UK). They create competitive advantage by increasing profitability, enhancing client experience, improving efficiency, quality and compliance through process automation, data-driven insights, and digital innovation. With an excellent track record of delivery to UK law firms from South Africa, their legal professionals manage full Conveyancing, Estate Planning, Deceased Estates, Dispute Resolution, Trust Management and Personal Injury matters for their clients. Their Legal Client Services team supports client matters and converts and onboards new clients.

Job Summary:

We are looking for a conveyancing specialist to join a high-performing Scottish residential conveyancing team. You will provide administrative legal support to the conveyancers at our client in Scotland. You will combine your technical conveyancing skills to deliver a high-quality client experience and exceptional value to our clients.

Key Responsibilities:

• Complete all post-settlement steps on Scottish residential conveyancing transactions.
• Handle post-settlement correspondence and enquiries.
• Deliver an exceptional client experience.
• Ensure compliance with our client’s risk policies, flag and escalate risks promptly.
• Proactively communicate with key stakeholders.
• Keep abreast of legal and technical developments in the Scottish conveyancing space.

Qualifications:

• Bachelor of Laws (LLB)
• Admitted Attorney of the High Court of South Africa
• Experienced conveyancing paralegal

Requirements:

• Minimum two (2) years’ residential conveyancing experience.
• Conveyancing experience in Scottish law an advantage.
• Work UK hours and take UK Bank holidays.
• Ability to work from home if required (min 20 meg fibre line).
• Valid driver’s license.
• Own transport.

Skills

• Detailed knowledge of residential conveyancing in South Africa and/or the United Kingdom.
• Excellent written and verbal communication.
• Highly organised team player.
• Attention to detail and accuracy.
• Tech savvy with excellent AI and Microsoft Office skills.

ABOUT THE ROLE

Our client is seeking an experienced Infrastructure & Cloud Manager to lead the design, management, optimisation, security and scalability of their enterprise infrastructure estate.

The successful candidate will be responsible for ensuring the availability, reliability, security and cost-effectiveness of cloud, on-premise and hybrid infrastructure environments while driving operational excellence and supporting business growth.

This is a strategic and hands-on leadership role that combines infrastructure architecture, cloud operations, cybersecurity, governance, disaster recovery and FinOps.

Key Responsibilities

Infrastructure & Service Reliability

• Design and manage resilient cloud, hybrid and on-premise infrastructure.
• Ensure maximum uptime and service availability.
• Implement proactive monitoring and alerting.
• Maintain and test disaster recovery and business continuity plans.
• Partner with application teams to implement effective change management processes.
• Reduce recurring infrastructure incidents and improve operational stability.

Performance & Scalability

• Implement performance monitoring and capacity planning.
• Architect scalable environments capable of supporting future growth.
• Optimise infrastructure performance and resource utilisation.
• Manage data storage, backup and infrastructure efficiency.

Security & Compliance

• Develop and execute infrastructure security strategies.
• Lead vulnerability management and patching initiatives.
• Manage incident response processes.
• Ensure compliance with relevant governance and security frameworks.
• Participate in technology governance and risk management forums.

Cloud Cost Optimisation (FinOps)

• Implement cloud cost management practices.
• Monitor and optimise cloud expenditure.
• Negotiate with vendors and service providers.
• Drive efficiencies through automation, rightsizing and resource optimisation.

Non-Negotiable Requirements

Experience

• 5–7 years Infrastructure and/or Cloud Management experience.
• 5+ years infrastructure design, support and operations experience.
• 3–5 years leadership or people management experience.
• Experience managing hybrid cloud environments.
• Experience with cloud security, governance and compliance.
• Proven exposure to cloud cost optimisation and FinOps practices.

Technical Environment

• Microsoft Azure (essential)
• AWS (advantageous)
• Hybrid Infrastructure
• Networking & Security
• Disaster Recovery & Business Continuity
• ITIL Service Management
• Infrastructure Monitoring & Performance Management

Qualifications

• Grade 12
• Degree or Diploma in Information Technology, Computer Science or related field
• Microsoft Azure Administrator or Architect OR AWS Solutions Architect Associate Certification

Highly Advantageous

• ITIL V4 Foundation
• COBIT
• FinOps Practitioner
• CIS Controls / NIST Certifications

Core Competencies

• Infrastructure Architecture
• Cloud Operations
• Cybersecurity
• FinOps & Cost Management
• Strategic Planning
• Leadership & Team Management
• Vendor Management
• Disaster Recovery
• Risk Management
• Stakeholder Engagement
• Service Governance

Personality Profile

We are looking for a leader who is:

• Highly analytical and data driven
• Calm under pressure
• Structured and process orientated
• Strategic thinker
• Strong communicator
• Comfortable leading technical teams
• Passionate about continuous improvement
• Able to balance operational delivery with long-term planning

About the Opportunity

Our client operates within the short-term rental and hospitality sector, delivering exceptional guest experiences across a portfolio of premium apartments and accommodation units in Ballito.

They are seeking a reliable, hands-on, detail-orientated Field Lead to join their operations team. This role plays a critical part in ensuring properties are guest-ready, maintained to the highest standards, and consistently deliver a five-star experience.

This is an ideal opportunity for someone who enjoys being out in the field, takes pride in presentation and quality standards, and thrives in a fast-paced operational environment.

Position Overview

The Field Lead is responsible for conducting property inspections, managing apartment readiness, coordinating linen and amenity deliveries, quality-checking cleaning standards, escalating maintenance issues, and ensuring all operational requirements are completed before guest arrival.

The successful candidate will act as the eyes and ears on the ground, ensuring properties consistently meet company standards and guest expectations.

Key Responsibilities

Property Inspections & Guest Readiness

• Conduct daily pre-arrival and post-departure inspections of assigned apartments.
• Complete readiness sign-offs before guest arrivals.
• Ensure apartments meet presentation and quality standards.
• Verify inventory, amenities, furnishings, and appliances are present and functioning correctly.
• Identify and resolve issues before guest check-in wherever possible.

Quality Assurance

• Conduct quality checks on completed cleaning services.
• Ensure apartments are presented to company standards.
• Monitor housekeeping performance and escalate concerns where required.
• Ensure all guest-facing areas remain clean, functional, and welcoming.

Maintenance Coordination

• Identify maintenance defects, damages, and operational issues.
• Capture and log all incidents accurately within the company systems.
• Upload photographic evidence and detailed descriptions of issues.
• Coordinate minor repairs, maintenance follow-ups, and service provider access where required.

Linen & Amenities Management

• Manage scheduled linen, consumables, and amenities routes between operational sites.
• Ensure all units are adequately stocked before guest arrivals.
• Maintain inventory standards and report shortages proactively.

Administration & Reporting

• Capture inspections, incidents, maintenance issues, and quality findings using company systems.
• Maintain accurate records and documentation.
• Ensure all issues are logged promptly and communicated appropriately.

Weekend Operations Support

• Participate in rotational weekend coverage.
• Provide operational support to ensure uninterrupted guest service delivery.
• Respond to property-related issues when required.

Minimum Requirements

Essential

• Valid South African Driver’s Licence.
• Comfortable driving between multiple properties and estates.
• Physically fit and capable of spending extended periods walking, climbing stairs, and working on-site.
• Strong attention to detail and presentation standards.
• Reliable, punctual, and highly accountable.
• Comfortable using smartphones, mobile applications, messaging platforms, and basic computer systems.
• Willingness to work rotational weekends.

Advantageous

• Experience within hospitality, housekeeping, property management, facilities management, accommodation services, or a similar operational environment.
• Own reliable transport.
• Resides in or near Ballito.

Core Competencies

Operational Excellence

• Property Inspections
• Guest Readiness Management
• Quality Assurance
• Housekeeping Oversight
• Inventory Control
• Maintenance Coordination

Administration & Technology

• Incident Logging
• Mobile Applications & Systems
• Digital Reporting
• Documentation Management
• Attention to Detail

Personal Attributes

• Accountability
• Reliability
• Time Management
• Organisation Skills
• Problem Solving
• Initiative
• Adaptability
• Professional Communication

Ideal Candidate Profile

The ideal candidate is a proactive, detail-driven individual who takes pride in maintaining high standards and delivering exceptional guest experiences. They are highly organised, dependable, and enjoy working in a dynamic environment where no two days are the same.

This person thrives on accountability, enjoys being out in the field rather than behind a desk, and understands that the small details make a significant difference to the overall guest experience.

Why Join?

• Become part of a growing hospitality and property operations team.
• Work within one of KwaZulu-Natal’s premier coastal destinations.
• Gain exposure to the fast-growing short-term rental and guest accommodation sector.
• Play a key role in delivering memorable guest experiences every day.

A prestigious luxury boutique hotel in Durban is seeking an experienced and service-driven Duty Manager to oversee daily hotel operations and ensure guests receive an exceptional hospitality experience at every touchpoint.

This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and has a passion for delivering world-class guest service. As the operational leader on shift, you will play a critical role in maintaining service excellence, supporting departmental teams, and ensuring smooth day-to-day operations throughout the hotel.

The Role

As Duty Manager, you will be responsible for overseeing all operational departments during your shift, ensuring seamless coordination between teams and consistently high service standards. You will act as the primary point of escalation for guest concerns, operational challenges, and service delivery requirements while maintaining the luxury standards expected of a boutique hospitality establishment.

The successful candidate will be a hands-on leader with strong problem-solving abilities, excellent guest relations skills, and the confidence to make decisions in a dynamic hospitality environment.

Key Responsibilities

Operational Management

• Oversee daily hotel operations across all departments during assigned shifts.
• Conduct operational briefings and shift handovers to ensure continuity of service.
• Monitor service standards and ensure all departments operate efficiently.
• Ensure rooms, public areas, and guest facilities meet presentation and quality standards.
• Coordinate operational activities between Front Office, Housekeeping, Food & Beverage, Maintenance, and Security teams.
• Support management in maintaining operational excellence across the property.

Guest Experience & Service Excellence

• Welcome and engage with guests to ensure a personalised hospitality experience.
• Manage guest requests, concerns, and complaints professionally and efficiently.
• Resolve service issues promptly while ensuring guest satisfaction.
• Assist with guest arrivals, departures, VIP guest experiences, and special requests.
• Conduct guest follow-ups and ensure service recovery where necessary.
• Promote a culture of exceptional guest service throughout the hotel.

Team Leadership

• Supervise staff performance during shifts and ensure adherence to hotel standards.
• Monitor employee presentation, grooming, professionalism, and conduct.
• Provide guidance, support, and coaching to operational teams.
• Assist with staff training and development initiatives.
• Foster a positive and collaborative working environment.

Safety, Security & Compliance

• Respond effectively to operational incidents, emergencies, and guest concerns.
• Ensure compliance with health, safety, security, and hospitality regulations.
• Monitor security procedures and report incidents as required.
• Support emergency response procedures and business continuity plans.
• Ensure all operational activities comply with hotel policies and procedures.

Operational Coordination

• Liaise with all departments to ensure smooth guest journeys and service delivery.
• Monitor room readiness and guest arrival requirements.
• Assist with occupancy management and operational planning.
• Ensure maintenance issues are reported and resolved efficiently.
• Support special events, functions, and hotel initiatives as required.

Minimum Requirements

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field.
• Minimum 3–5 years' experience in a Duty Manager, Assistant Hotel Manager, Front Office Manager, Guest Relations Manager, or similar hospitality leadership role.
• Experience within a boutique hotel, luxury hotel, resort, lodge, or premium hospitality environment.
• Strong understanding of hotel operations and guest service standards.
• Experience managing operational teams across multiple departments.
• Knowledge of hospitality management systems and property management software.
• Excellent problem-solving and conflict-resolution skills.
• Strong organisational and administrative abilities.
• Ability to work flexible shifts, including weekends and public holidays.
• Valid driver's licence advantageous.

Ideal Candidate Profile

The ideal candidate is a polished hospitality professional who leads by example and thrives on delivering exceptional guest experiences. They are highly organised, proactive, and capable of balancing operational responsibilities with a genuine passion for service excellence.

They possess strong leadership skills, remain calm under pressure, and are committed to maintaining the highest standards expected within a luxury boutique hotel environment.

What We're Looking For

• Strong leadership and team management skills
• Exceptional guest service and relationship-building abilities
• Excellent communication and interpersonal skills
• Strong operational coordination capabilities
• Effective conflict resolution and problem-solving skills
• Ability to remain calm under pressure
• Professional presentation and attention to detail
• Strong organisational and time-management skills
• High levels of accountability and reliability
• Passion for hospitality and service excellence
• Ability to create memorable guest experiences

If you are an experienced hospitality professional looking to advance your career within a luxury boutique hotel environment, we would love to hear from you.

A prestigious boutique hotel in Durban is seeking a skilled and passionate Chef de Partie to join its culinary team and contribute to delivering exceptional dining experiences for guests.

This role is ideal for a dedicated hospitality professional who takes pride in producing high-quality dishes, maintaining exceptional kitchen standards, and working within a professional brigade. The successful candidate will have strong technical cooking skills, excellent attention to detail, and a passion for hospitality and culinary excellence.

The Role

As Chef de Partie, you will be responsible for managing a designated kitchen section and ensuring that all dishes are prepared and presented according to the hotel's standards. You will work closely with the Sous Chef and Head Chef to maintain smooth kitchen operations, uphold food quality standards, and support junior team members during service.

The successful candidate will be highly organised, able to perform effectively under pressure, and committed to maintaining the highest standards of food preparation, hygiene, and presentation.

Key Responsibilities

• Manage the daily operations of an assigned kitchen section.
• Prepare, cook, and present dishes to the highest quality standards.
• Ensure all mise en place is completed accurately and efficiently before service.
• Maintain consistency in food preparation, portion control, and presentation.
• Supervise and support Commis Chefs and junior kitchen staff.
• Monitor stock levels within your section and report shortages promptly.
• Minimise wastage through effective stock rotation and portion control.
• Ensure all food is stored, handled, and prepared in accordance with food safety regulations.
• Maintain cleanliness and organisation within your designated section.
• Assist with menu preparation, special events, and private functions.
• Ensure all kitchen equipment is used safely and maintained correctly.
• Work collaboratively with the wider kitchen team to ensure smooth service delivery.

Minimum Requirements

• Relevant Culinary Qualification or Professional Chef Certification.
• Minimum 2–4 years' experience as a Chef de Partie, Demi Chef de Partie, or Senior Commis Chef within a hotel, resort, lodge, restaurant, or hospitality environment.
• Strong cooking skills and experience within a professional kitchen.
• Knowledge of food safety, hygiene, and HACCP principles.
• Experience managing a specific kitchen section during service.
• Ability to work effectively in a fast-paced environment.
• Excellent organisational and time management skills.
• Strong attention to detail and commitment to quality.
• Ability to work shifts, weekends, and public holidays.
• Passion for hospitality and guest satisfaction.

Ideal Candidate Profile

The ideal candidate is a motivated and disciplined culinary professional who is passionate about food, quality, and continuous improvement. They thrive in a team environment, maintain composure during busy service periods, and consistently deliver dishes that exceed guest expectations.

What We're Looking For

• Strong culinary and food preparation skills
• Excellent organisational abilities
• Attention to detail and presentation
• Ability to work under pressure
• Strong teamwork and communication skills
• Effective time management
• Commitment to hygiene and food safety standards
• Positive attitude and willingness to learn
• Dependability and professionalism
• Passion for hospitality excellence

If you are a dedicated culinary professional looking to grow your career within a luxury boutique hotel environment, we would love to hear from you.

A prestigious boutique hotel in Durban is seeking a talented and driven Sous Chef to join its culinary team and support the delivery of exceptional dining experiences.

This opportunity is ideal for a passionate hospitality professional who thrives in a fast-paced kitchen environment and is looking to further develop their leadership career within a luxury boutique hotel setting.

Working closely with the Head Chef, you will play a key role in maintaining culinary excellence, leading kitchen operations, and ensuring guests receive an outstanding dining experience.

The Role

As Sous Chef, you will act as the second-in-command within the kitchen brigade, supporting the Head Chef in all operational, culinary, staffing, and administrative functions. You will be responsible for supervising kitchen operations, maintaining food quality standards, managing inventory and stock control, and leading the team during service periods.

The successful candidate will possess strong culinary expertise, excellent organisational skills, and the ability to motivate and develop junior team members while ensuring the highest hospitality standards are consistently achieved.

Key Responsibilities

• Support the Head Chef in the day-to-day management of kitchen operations.
• Supervise food preparation and service to ensure consistency and quality.
• Ensure all dishes meet established presentation, portioning, and taste standards.
• Assist with menu planning, recipe development, and food costing.
• Monitor food quality, stock levels, and wastage control measures.
• Train, mentor, and support junior kitchen staff.
• Conduct daily kitchen briefings and coordinate shift activities.
• Ensure compliance with food safety, hygiene, and HACCP regulations.
• Assist with supplier coordination, stock ordering, and goods receiving.
• Monitor labour productivity and support efficient staffing levels.
• Ensure kitchen equipment is correctly operated and maintained.
• Support banqueting, private functions, and special events.
• Assume responsibility for kitchen operations in the absence of the Head Chef.
• Maintain a clean, organised, and safety-compliant working environment.

Minimum Requirements

• Relevant Culinary Qualification or Professional Chef Certification.
• Minimum 3–5 years' experience as a Sous Chef or Senior Chef de Partie within a boutique hotel, luxury lodge, resort, fine dining restaurant, or upscale hospitality environment.
• Strong knowledge of food preparation techniques and kitchen operations.
• Experience with food costing, stock management, and inventory control.
• Sound understanding of HACCP and food safety regulations.
• Proven ability to supervise and motivate kitchen teams.
• Experience working under pressure in a high-volume service environment.
• Strong organisational and time management skills.
• Excellent attention to detail and commitment to quality.
• Flexible approach to working shifts, weekends, and public holidays.

Ideal Candidate Profile

The ideal candidate is a passionate and hands-on culinary professional who combines technical expertise with strong leadership capabilities. They are organised, reliable, and committed to maintaining exceptional food standards while supporting the development and success of the wider kitchen team.

What We're Looking For

• Advanced culinary skills and creativity
• Strong leadership and team management abilities
• Fine dining plating and presentation expertise
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to remain calm under pressure
• High attention to detail
• Strong organisational and planning capabilities
• Passion for hospitality and guest satisfaction
• Commitment to continuous improvement and excellence

If you are an ambitious culinary professional looking to take the next step in your hospitality career within a luxury boutique hotel environment, we would love to hear from you.

A prestigious luxury boutique hotel in Durban is seeking an exceptional Sommelier & Duty Manager to lead its wine programme while overseeing operational excellence during designated shifts.

This unique role combines the artistry of a world-class sommelier with the leadership responsibilities of a hospitality manager. The successful candidate will curate an outstanding wine experience for guests, manage a premium cellar collection, deliver exceptional tableside service, and support the daily operations of the hotel to ensure seamless guest experiences.

This opportunity is ideal for a passionate wine professional who thrives in luxury hospitality environments and enjoys engaging with discerning local and international guests.

The Role

As Sommelier & Duty Manager, you will be responsible for developing and managing the hotel's wine programme, including cellar management, wine pairings, staff training, and guest engagement. In addition, you will oversee hotel operations during designated shifts, ensuring service excellence across all departments.

You will play a key role in creating memorable dining experiences, driving beverage revenue, and maintaining the exceptional standards expected within a luxury boutique hotel environment.

The successful candidate will possess extensive wine knowledge, strong operational leadership skills, and a passion for delivering personalised guest experiences.

Key Responsibilities

Wine Programme & Cellar Management

• Curate and continuously develop an exceptional local and international wine list.
• Source premium, rare, and limited-allocation wines that enhance the hotel's offering.
• Manage the wine cellar, inventory, stock rotation, and storage conditions.
• Monitor wine costs, stock levels, and inventory controls.
• Oversee wine purchasing and supplier relationships.
• Maintain accurate cellar records and stock valuations.
• Develop wine pairing recommendations aligned with seasonal menus and culinary experiences.

Guest Experience & Beverage Service

• Provide expert wine consultations and pairing recommendations to guests.
• Deliver engaging and memorable tableside wine service.
• Assist VIP guests with bespoke wine and beverage experiences.
• Create a welcoming and educational environment for guests interested in wine and whisky appreciation.
• Support private dining experiences, tastings, events, and special functions.
• Handle guest feedback and service recovery professionally.

Team Development & Training

• Conduct regular wine tastings and training sessions for front-of-house teams.
• Develop staff knowledge of wines, spirits, food pairings, and luxury service standards.
• Mentor and support service teams to enhance guest experiences and beverage sales.
• Promote a culture of continuous learning and service excellence.

Duty Management & Hotel Operations

• Oversee hotel operations during assigned shifts.
• Conduct operational briefings and coordinate departmental activities.
• Monitor guest service standards across all operational areas.
• Assist with VIP arrivals, departures, and guest requests.
• Resolve guest concerns and operational challenges efficiently.
• Ensure staff presentation, grooming, and service standards are maintained.
• Support emergency response procedures, health and safety compliance, and operational controls.
• Coordinate with housekeeping, food and beverage, spa, maintenance, and front office teams to ensure seamless guest experiences.

Minimum Requirements

• Recognised Sommelier qualification such as International Sommelier Guild, Court of Master Sommeliers, WSET Level 3 or higher, SASA Certification, or equivalent.
• Minimum 5 years' experience as a Sommelier within a luxury hotel, fine dining restaurant, private members' club, luxury lodge, or premium hospitality environment.
• Previous Duty Manager, Restaurant Manager, Food & Beverage Manager, or hospitality leadership experience advantageous.
• Strong knowledge of South African and international wines, vintages, wine regions, and food pairings.
• Experience managing high-value wine inventories and premium beverage programmes.
• Knowledge of cellar management, stock control, and supplier negotiations.
• Strong understanding of luxury hospitality and guest service standards.
• Excellent communication, presentation, and storytelling abilities.
• Hospitality management systems experience advantageous.
• Ability to work flexible hours, evenings, weekends, and public holidays.

Ideal Candidate Profile

The ideal candidate is a charismatic hospitality professional who combines exceptional wine expertise with strong operational leadership skills. They are passionate about creating memorable guest experiences and possess the confidence to engage with high-net-worth individuals, corporate guests, and international travellers.

They understand that luxury hospitality is about storytelling, personalisation, and attention to detail, and are committed to maintaining world-class standards across both the wine programme and hotel operations.

What We're Looking For

• Advanced wine and beverage expertise
• Luxury hospitality experience
• Strong guest engagement and relationship-building skills
• Exceptional communication and presentation abilities
• Experience with cellar management and premium wine collections
• Strong leadership and operational management skills
• Fine dining and luxury service knowledge
• Ability to educate and inspire hospitality teams
• Commercial awareness and revenue-generation mindset
• Excellent problem-solving and conflict-resolution skills
• Professional presence and attention to detail
• Passion for wine, hospitality, and exceptional guest experiences

If you are a passionate wine professional and hospitality leader looking for a unique opportunity within a luxury boutique hotel environment, we would love to hear from you.

A luxury boutique hotel in Durban is seeking an experienced and passionate Spa Manager to lead its exclusive wellness offering and create exceptional guest experiences through world-class treatments, personalised wellness journeys, and operational excellence.

This is a unique opportunity for a hospitality and wellness professional who understands the expectations of discerning guests and is passionate about delivering bespoke wellness experiences within a luxury environment. The successful candidate will combine hands-on treatment expertise with strong commercial acumen, leadership capability, and a commitment to excellence.

The Role

As Spa Manager, you will oversee all aspects of the spa and wellness operation, ensuring every guest receives a personalised, seamless, and memorable experience. You will be responsible for spa operations, treatment delivery, revenue growth, product sales, team leadership, guest satisfaction, and maintaining the highest standards of luxury hospitality.

The successful candidate will have experience working within a premium spa, luxury hotel, wellness retreat, or five-star hospitality environment and will be confident managing both the guest experience and commercial performance of the business.

Key Responsibilities

Guest Experience & Wellness Delivery

• Deliver professional spa treatments and therapies to the highest industry standards.
• Create personalised wellness journeys tailored to individual guest needs and preferences.
• Provide expert skincare, wellness, and product recommendations.
• Ensure all guest interactions reflect the luxury standards of the hotel.
• Anticipate guest requirements and create memorable wellness experiences.
• Manage VIP guest requests and bespoke treatment programmes.
• Maintain exceptional treatment room presentation, ambience, and cleanliness.

Spa Operations Management

• Oversee the daily operation of the spa and wellness facility.
• Ensure treatment schedules are managed efficiently to maximise utilisation.
• Maintain the highest standards of hygiene, safety, and operational compliance.
• Manage spa inventory, retail products, and treatment consumables.
• Coordinate maintenance and upkeep of spa facilities and equipment.
• Ensure all operational procedures align with brand standards and guest expectations.

Revenue Growth & Commercial Performance

• Drive treatment bookings, package sales, and retail product revenue.
• Develop and implement innovative spa packages and wellness experiences.
• Identify opportunities to increase guest spend and repeat visitation.
• Monitor booking trends and optimise treatment schedules.
• Manage spa budgets, revenue targets, and operational costs.
• Source premium wellness products and exclusive treatment offerings.

Team Leadership & Development

• Recruit, train, mentor, and develop spa therapists and wellness staff.
• Conduct performance reviews and coaching sessions.
• Foster a culture of professionalism, service excellence, and guest care.
• Ensure staff maintain exceptional presentation and service standards.
• Support ongoing professional development and industry training initiatives.

Brand & Wellness Strategy

• Contribute to the development of the hotel's wellness and luxury guest experience strategy.
• Identify emerging wellness trends and introduce innovative treatment concepts.
• Collaborate with the sales and marketing team to promote spa services and packages.
• Assist with wellness events, retreats, and guest experience initiatives.

Minimum Requirements

• Advanced Diploma in Spa & Salon Management, Wellness Management, Beauty Therapy, or a related field.
• CIDESCO, ITEC, CIBTAC, SAAHSP, or equivalent internationally recognised qualification.
• Professional Massage Therapy and Advanced Skincare certifications.
• Minimum 5 years' experience within a luxury spa, five-star hotel spa, wellness retreat, luxury lodge, or premium wellness brand.
• Proven experience managing spa operations and wellness teams.
• Strong knowledge of luxury skincare, wellness products, and treatment protocols.
• Experience working with VIP, high-net-worth, and international clientele.
• Strong financial management and revenue generation experience.
• Knowledge of spa booking systems, CRM platforms, and retail management.
• Excellent communication, leadership, and guest engagement skills.

Ideal Candidate Profile

The ideal candidate is an experienced wellness professional who understands that luxury spa experiences extend far beyond treatments. They are passionate about guest wellbeing, highly attentive to detail, commercially minded, and committed to creating personalised experiences that encourage guest loyalty and repeat visits.

They combine operational excellence with genuine hospitality and are confident engaging with discerning local and international guests.

What We're Looking For

• Luxury spa and wellness management experience
• Exceptional guest service and relationship-building skills
• Advanced treatment and wellness expertise
• Strong retail and revenue-generation capabilities
• Leadership and team development skills
• Excellent communication and interpersonal abilities
• High attention to detail and presentation standards
• Strong business and financial acumen
• Knowledge of premium skincare and wellness brands
• Passion for wellness, hospitality, and guest satisfaction
• Ability to create bespoke and memorable guest experiences

If you are a passionate wellness professional looking to lead a luxury spa operation and deliver exceptional guest experiences within a boutique hospitality environment, we would love to hear from you.

Key Responsibilities

Packaging & Artwork Production

• Create and prepare packaging designs, labels, and print-ready artwork.

• Execute artwork amendments and revisions accurately.

• Ensure artwork complies with print and production specifications.

• Assist with packaging development and product launch initiatives.

• Develop mock-ups and visual concepts for new products and product relaunches.

Brand Management & Visual Identity

• Maintain brand consistency across all creative outputs.

• Apply and uphold established brand guidelines.

• Identify and flag visual inconsistencies where required.

• Ensure all artwork aligns with approved visual identity standards.

Campaign & Promotional Design

• Design promotional and campaign-related creative materials.

• Develop launch, event, and activation branding assets.

• Produce signage, décor elements, and promotional collateral.

• Support seasonal campaigns, product promotions, and marketing initiatives.

Publication & Digital Design

• Design and update catalogues, magazines, brochures, and printed collateral.

• Create digital assets for websites, portals, applications, and internal platforms.

• Format product information and promotional content for digital channels.

• Support content design requirements across multiple communication platforms.

Studio Administration & Workflow Management

• Manage artwork filing and version control processes.

• Support proofing, approval, and production workflows.

• Maintain organised design archives and project documentation.

• Ensure project timelines and creative deadlines are consistently achieved.

Minimum Requirements

Qualifications

• Diploma or Degree in:

  • Graphic Design

  • Visual Communication

  • Multimedia Design

  • Related Design Qualification

Experience

• 1–2 years graphic design experience.

• Internship, studio, agency, or junior in-house design experience.

• Exposure to packaging and artwork production advantageous.

• Experience designing digital and social media assets.

• Experience working within established brand guidelines.

• Portfolio showcasing design capability across print and digital mediums.

Technical Knowledge & Software

Essential

• Adobe Creative Suite:

  • Adobe InDesign

  • Adobe Illustrator

  • Adobe Photoshop

• Print production processes

• Packaging artwork preparation

• Final artwork and production specifications

• Layout design principles

• Typography and visual hierarchy

• Colour management and proofing

Advantageous

• Packaging design experience

• Publication design experience

• Digital content creation

• Basic motion graphics exposure

• Experience working within brand management environments

Core Competencies

Creative Design

• Concept development

• Visual storytelling

• Layout design

• Branding execution

• Creative problem solving

Artwork Production

• Print-ready artwork creation

• Packaging development

• Colour accuracy and proofing

• Production compliance

Brand Management

• Brand consistency

• Visual identity application

• Attention to detail

• Quality control

Digital & Publication Design

• Catalogue design

• Magazine layouts

• Digital content creation

• Marketing collateral development

Project & Workflow Management

• Time management

• Deadline adherence

• File organisation

• Version control

• Workflow coordination

Behavioural Competencies

Essential

• Creativity and innovation

• Strong attention to detail

• Quality-focused mindset

• Learning agility

• Adaptability and flexibility

• Accountability and ownership

• Strong communication skills

• Team collaboration

• Professional presentation skills

• Ability to work under pressure

• Deadline-driven approach

• Positive and proactive attitude

The Hats You'll Wear

Artwork Producer

Creating packaging, labels, print-ready files, and production artwork.

Brand Guardian

Maintaining visual consistency and ensuring adherence to brand standards.

Campaign & Event Designer

Developing promotional, launch, event, and activation creative.

Publication Designer

Designing catalogues, magazines, brochures, and marketing collateral.

Studio Organiser

Managing artwork files, proofing processes, archives, and creative workflows.

Ideal Candidate Profile

We are looking for a passionate and ambitious designer who combines creativity with strong attention to detail and a genuine passion for visual communication.

The ideal candidate will have a solid foundation in graphic design principles, a keen eye for layout and branding, and an eagerness to develop their skills within a fast-paced commercial environment. They will be comfortable working across both print and digital platforms, managing multiple projects simultaneously, and collaborating with cross-functional teams to deliver high-quality creative solutions.

This opportunity is ideally suited to a junior designer looking to accelerate their career, gain valuable commercial design experience, and contribute to exciting product, marketing, and brand initiatives.