What Incident Investigation Jobs are in South Africa?

Description
The Corporate Investigator is responsible for investigating reports of internal theft, vandalism, fraud, suspicious activity, and violations of company policy under the guidance of the GI Regional Manager. The Corporate Investigator utilizes technology, analysis, interviewing, and assessment techniques to protect and safeguard personnel, information, and assets.
Investigations range from moderate to complex in nature, with senior investigator and GI Regional Manager collaboration on high-profile or sensitive matters. Corporate Investigators work as part of a team, providing support and resources to local stakeholders across global locations, and are expected to embrace the concepts of continuous process improvement, innovation, and shared risk management.
Key job responsibilities
- Analyze CCTV video, access control systems, and other data collection capabilities in response to incidents to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.
- Organize, prioritize, and investigate multiple incidents as part of a managed caseload, with overlapping deadlines and priorities, escalating complex matters to the GI Regional Manager as appropriate.
- Collect, document, and preserve video, still images, documents, and other evidence/materials connected to an investigation and maintain them as part of the investigations' workflow and case adjudication process.
- Conduct interviews of victims, witnesses, and persons of interest utilizing established interviewing techniques and skills specific to corporate investigations, with mentorship from senior team members on complex or sensitive interviews.
- Conduct investigations related to threats originating from external sources outside the company, and internal incidents and issues such as theft of client assets or intellectual property, vandalism across the enterprise.
- Utilize a structured investigative workflow and case management system to track and close investigations and analyze trends and patterns to identify causation, mitigate loss, and support process changes to prevent future incidents.
- Demonstrate developing written and verbal communication skills, including clear and precise writing, effective interpersonal skills, and the ability to empathize and verbally connect with people during both stressful and non-stressful situations while facilitating accurate recollection using non-threatening, non-coercive questioning and open-ended conversation.
- Actively participate in training and mentoring opportunities, seek feedback from senior investigators and GI Regional Managers, and share knowledge with peers as competencies develop.
- Conduct and manage investigations utilizing both automated and manual tools, such as Adobe Photoshop, Adobe Acrobat DC, Adobe Lightroom, Adobe Bridge, Microsoft Word, Lenel, Microsoft Outlook, and a cloud-based case management system.
- Assist in compiling and publishing case management metrics.
- Other duties as assigned.
About the team
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
On-Call Responsibility
This position involves on-call responsibilities, typically for one week every two months. We don't like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don't get paged for the same issue twice.
Basic Qualifications
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
- Bachelor's Degree or equivalent professional experience
- 3+ years' experience working in Corporate Investigations, Law Enforcement, Security Operations, Incident Management, or a related field
- Experience conducting corporate, product, and/or vendor investigations with increasing complexity
- Foundational investigative and analytical skills specific to a corporate high-tech environment, including CCTV video review and preservation, an understanding of Chain of Custody, and knowledge of the methods of investigation
- Experience conducting investigations using traditional investigative trade craft, effective interviewing skills, and technology
- Willingness to learn new methods and approaches to seemingly familiar problems/situations
- Experience using a variety of software, including open-source databases, web browsers, remote desktop, and SharePoint
Preferred Qualifications
- Familiarity with the ASIS Professional Investigator's Manual and the (ASIS) ANSI Standard for Investigations
- Experience using video analytics tools
- Certified Fraud Examiner (CFE) or Professional Certified Investigator (PCI) certification
- Experience working with security personnel in a corporate or government environment.
- Demonstrated ability to work in a fast-paced, team-oriented environment with competing priorities.
- Demonstrated ability to identify security gaps and opportunities and develop appropriate mitigation recommendations and plans, from a multidisciplinary perspective.
- Interest in building and maintaining Public/Private partnerships and safety-related committees and industry groups.
- Experience managing investigations in a global organization - private sector experience preferred.
- Results-oriented leader that possesses strong influencing skill and is comfortable working in a fast-paced environment.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.
The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.
ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level - with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
Finally, you are passionate about technology with a desire to learn more and do more with AWS.
ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.
Key job responsibilities
- Every day will bring new and exciting challenges that include elements of:
- Drive the resolution of large scale customer impacting incidents as part of a team rotation
- Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
- Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads
- Contribute to Problem Records for customers
- Conduct continuous real-time proactive monitoring of customer metrics
- Prioritize, manage, and own emerging and developing customer issues from start to finish
- Monitor and manage communications during high impact events via relevant channels
- Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
- Lead projects and teams to drive operational improvements
- Create and review documentation; design/influence new standard operating procedures
- Identify and troubleshoot recurring platform issues and own projects to drive improvements
- Mentor peers in your areas of technical and operational strength
- Perform other duties as required by the organization
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Speak, write, and read fluently in Spanish
- 4+ years of technical support experience
- 4+ years of communicating with and presenting to executive and senior audiences experience
- 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
- 4+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.
- Degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
Preferred Qualifications
- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Knowledge of ITIL/Lean Processes
- Ability to work in ambiguous environments
- Demonstrated critical thinking and logical problem solving skills
- Experience driving collaborative projects from conception to delivery
- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our client is seeking a detail-driven and highly ethical Forensic Investigator to support the business in identifying, investigating and preventing fraud, bribery, corruption, theft and other financial crimes.

This role is suited to someone who is naturally inquisitive, analytical and confident working with sensitive information. The successful candidate will be responsible for conducting professional investigations, gathering and analysing evidence, preparing reports, and supporting disciplinary or legal processes where required.

Key Responsibilities

• Plan and execute end-to-end forensic investigations.

• Investigate suspected fraud, bribery, corruption, theft and financial crime.

• Gather, preserve and analyse evidence in line with legal and regulatory requirements.

• Conduct interviews and prepare detailed interview notes.

• Draft affidavits and assist with criminal case preparation.

• Analyse large volumes of data to identify trends, irregularities and risks.

• Compile detailed forensic investigation reports.

• Present evidence at disciplinary hearings and in court where required.

• Work closely with internal and external stakeholders during investigations.

• Maintain strict confidentiality and professional judgement at all times.

Requirements

• Grade 12 / Matric.

• 2–4 years’ forensic investigation experience.

• Minimum of 2 years’ experience within the financial services sector.

• Experience investigating syndicates will be advantageous.

• Certified Fraud Examiner qualification will be advantageous.

• Qualification in Forensics, Law, Accounting or IT will be advantageous.

• Strong Microsoft Office proficiency.

• Strong report writing, interviewing and evidence-gathering skills.

• Good data analysis and case management ability.

• Ability to perform under pressure.

• High level of integrity, ethics and confidentiality.

• Ability to work independently and as part of a team.

• Strong workplace setup with uninterrupted connectivity for remote collaboration.

• Willingness to travel when required.

Key Competencies

• Integrity and ethics

• Analytical thinking

• Attention to detail

• Accountability

• Problem solving

• Communication

• Decision making

• Collaboration

• Professional judgement

Ideal Candidate Profile

The ideal candidate will have a strong investigative mindset, sound judgement and the ability to handle complex, sensitive matters professionally. They should be comfortable analysing evidence, interviewing stakeholders, preparing clear reports and supporting formal disciplinary or legal processes.

• Managing and Investigation of crime incidents
• Handling of informers and intelligence
• Management of Informer Rewards
• Ensure that court procedures are fulfilled
• Liaise with HR department concerning disciplinary enquiries to ensure fulfilment thereof
• Liaise with client/SAPS/ Court officials
• Handling of Au Exhibit safe
• Inspection of dockets according to brought forward system
• Training of co-workers in the investigation of crime and handling of informers
• Download and secure CCTV footage for the client, SAPS and investigations and be able to testify in court concerning evidence secured and presented.

 Preferred qualifications/attributes/skills:   

• Matric
• Drivers license
• Computer literacy (MS Excel) and Word.
• Good report writing skills
• Minimum of 3-year experience in investigating of incidents (criminal as well as departmental)
• SAPS, Defence force, and with NIA experience will be an advantage.
• Firearm Business Competency with Regulation 21.
• Own transport reliable and economical
• Have excellent presentation, written, verbal communication and report writing skills.
• PSIRA A Grading
• Strong interpersonal skills, professionalism to liaise with clients.
• Ability to work under pressure to meet targets.
• Work independently.
• A fair deal of patience.
• Meet deadlines.
• Go the extra mile.
• Good organizer.
• Knowledge of Criminal Matters Amendment Act
• Security knowledge an advantage.
• Proficiency in MS Office.
• Management and Supervising skills for in house training
• Familiar with CCTV Systems and processes.

Employment consideration will be in accordance with the Employment Equity Act requirements 
Should you not hear from us within 14 days after closing date, your application should be considered unsuccessful