What Billing Jobs are in South Africa?

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 1 Melrose Square, Johannesburg, Gauteng, South Africa, 2196
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
The Guest Arrival Expert/Bellmen plays a vital role in creating a welcoming first impression and ensuring seamless guest experiences. This position is responsible for greeting guests in the property's brand voice, assisting with luggage, valet parking, and rooming services, while also providing information on amenities, services, and local attractions. The role includes arranging transportation, communicating parking procedures, and following up to ensure guest satisfaction.
The Guest Arrival Expert/Bellmen are also expected to actively promote and assist with Marriott Bonvoy enrollments, reinforcing guest loyalty and engagement. The Guest Arrival Expert/Bellmen are expected to maintain professional appearance and conduct, uphold safety and confidentiality standards, and collaborate effectively with colleagues. Physical agility and strength are required to handle luggage and respond promptly to guest needs, while clear communication and genuine appreciation reinforce the property's commitment to exceptional hospitality. Perform other reasonable tasks as requested by supervisors to support guest satisfaction and operational excellence
**CRITICAL COMPETENCIES**
**Safety and Security**
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
+ Maintain awareness of suspicious persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
**Policies and Procedures**
+ Protect the privacy and security of guests and coworkers.
+ Maintain confidentiality of proprietary materials and information.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Follow company and department policies and procedures.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
**Guest Relations**
+ Address guests' service needs in a professional, positive, and timely manner.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
**Communication**
+ Talk with and listen to other employees to effectively exchange information.
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
**Working with Others**
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
+ Support all co-workers and treat them with dignity and respect.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
+ Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
**Quality Assurance/Quality Improvement**
+ Comply with quality assurance expectations and standards.
**Physical Tasks**
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Move at a speed required to respond to work situations (e.g., run, walk, jog).
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
+ Move over sloping, uneven, or slippery surfaces.
+ Move up and down stairs and/or service ramps.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
+ Assist with Valet duties; parking vehicles on behalf of guests, retrieving vehicles from parking timeously, ensuring valet services are charged accordingly.
+ Prepare Welcome station daily and maintain throughout shift.
+ Ensure presence in Lobby area throughout shift and ensure area is clean and well maintained.
**Greet/Escort Guests**
+ Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
+ Open doors and assist guests/residents/visitors entering and leaving property.
+ Assist with group luggage requirements (e.g., luggage pull, storage, drops).
**CRITICAL TASKS**
**Interpersonal Skills**
+ Customer Service Orientation
+ Team Work
+ Interpersonal Skills
+ Diversity Relations
**Communications**
+ Communication
+ Listening
+ English Language Proficiency
**Personal Attributes**
+ Dependability
+ Presentation
+ Positive Demeanor
+ Initiative
+ Safety Orientation
+ Adaptability/Flexibility
+ Integrity
**Organization**
+ Detail Orientation
+ Multi-Tasking
**Physical Abilities**
+ Proper Lifting Techniques
+ Physical Strength
**Drivers Licence**
**PREFERED QUALIFICATION**
**Education** High school diploma/G.E.D. equivalent
**Related Work Experience** At least 1 year of related work experience
**Supervisory Experience** Less than 1-year supervisory experience
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Debt Collection Clerk / Credit Controller

Reference: MID701

Location: Pretoria, Gauteng

Salary: R18,000 – R20,000 per month + Provident Fund + Medical Aid Contribution

A well-established and reputable company in the automotive parts and distribution industry is seeking an experienced Debt Collection Clerk / Credit Controller to join their finance team in Pretoria.

Minimum Requirements

• Afrikaans must be your first language (essential).

• Minimum 5–6 years' debt collection / credit control experience .

• Proven experience managing a high-volume debtor's book .

• Advanced working knowledge of OMNI and/or SAP .

• Matric (Grade 12).

• Relevant Finance or Credit Management qualification will be advantageous.

• Computer literate with advanced Microsoft Excel skills.

• Excellent communication, negotiation, and problem-solving abilities.

• Strong attention to detail and ability to work accurately under pressure.

• Stable employment history with contactable references.

Key Responsibilities

• Manage and maintain a high-volume debtor's book.

• Ensure timely collection of outstanding accounts.

• Follow up on overdue accounts via telephone, email, and written correspondence.

• Reconcile customer accounts and resolve account queries efficiently.

• Allocate customer payments accurately.

• Process credit notes and adjustments where required.

• Prepare age analysis reports and collection updates.

• Maintain accurate debtor records on OMNI and/or SAP.

• Liaise with customers and internal departments regarding account-related matters.

• Escalate problematic accounts where necessary.

• Ensure company credit policies and procedures are adhered to.

• Assist with month-end debtor functions and reporting.

The Successful Candidate Will Have

• Excellent negotiation and debt recovery skills.

• A professional yet firm approach when dealing with customers.

• Strong administrative and organizational skills.

• The ability to work independently while meeting deadlines.

• A proactive attitude and high level of accountability.

Package

• Salary: R18,000 – R20,000 (depending on experience)

• Provident Fund

• Medical Aid Contribution

If you meet the above requirements and are looking for a new opportunity within a stable and professional organization, we invite you to apply.

Send CV’s, Certificates, and ID copy to

**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Prepare, review, and issue bills, invoices, and account statements according to company procedures. Provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOP's and LSOP's). Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information and protect company assets. Report all accidents, injuries, and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Policies and Procedures
+ Maintain confidentiality of proprietary materials and information.
+ Protect the privacy and security of guests and coworkers.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Thank guests with genuine appreciation and provide a fond farewell.
Communication
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
+ Talk with and listen to other employees to effectively exchange information.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Physical Tasks
+ Enter and locate work-related information using computers and/or point of sale systems.
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Reservation Services
+ Accommodate and document special requests in an accurate and efficient manner.
+ Verify all reservation information with callers to ensure accuracy.
+ Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
+ Explain guarantee and cancellation policies to callers.
+ Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
+ Describe room accommodations and benefit feature sale amenities to guests.
+ Communicate information regarding designated VIP reservations, including VIP name, company, and title to upper level management.
+ Determine the most appropriate room type to meet guest requirements and maximize room rate.
+ Identify repeat guests using appropriate codes.
+ Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
+ Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
Reservation Processing
+ Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
+ Verify availability of room type, rate, and occupancy before confirming any reservations.
+ Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
+ Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
+ Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Inventory/Rooms Control
+ Oversee accuracy of room blocks and reservations.
+ Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.
Group Reservations
+ Input group rooming lists using reservation systems (e.g., MARSHA, Fidelio, OPERA).
+ Keep organized files of all groups for easy and accurate reference for an event.
+ Revise room blocks in the reservation system (e.g., MARSHA, Fidelio, OPERA) to maintain the required number of available rooms after rooming lists are entered.
Reservation Billing
+ Set-up proper billing accounts (i.e., share-with, room/tax/incidentals, tax exempt, direct/special billing, group bookings) according to Accounting policies.
Analytical Skills
+ Computer Skills
+ Learning
Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Interpersonal Skills
Communications
+ Telephone Etiquette Skills
+ English Language Proficiency
+ Listening
+ Communication
+ Applied Reading
+ Writing
Personal Attributes
+ Integrity
+ Dependability
+ Positive Demeanor
Organization
+ Detail Orientation
+ Time Management
+ Multi-Tasking
Sales
+ Typing
**PREFERRED QUALIFICATIONS**
**Education**
Matric
**Related Work Experience**
At least 2 year of related work experience
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
**\#LI-Onsite**
\#LI-TK1
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

About the Role Our client, a significant entity in the telecommunications sector, is actively recruiting for a Senior Billing Systems Analyst to join their operations remotely. This role is crucial for managing, maintaining, and enhancing the company's complex billing systems, ensuring accurate and timely invoicing for all services. The ideal candidate will possess a strong analytical aptitude, a deep understanding of billing processes within the telecom industry, and expertise in billing software platforms. This is a remote-first opportunity to make a substantial impact on the financial operations of a leading telecommunications provider, working from anywhere in **South Africa**. We seek a meticulous and experienced professional to drive efficiency and accuracy in our billing operations. Key Responsibilities

• Analyze, design, and implement changes and enhancements to the telecom billing system.
• Ensure the accuracy and integrity of billing data, including product catalog, pricing, and customer accounts.
• Develop and execute test plans for new features, system upgrades, and bug fixes.
• Troubleshoot and resolve billing-related issues, discrepancies, and customer inquiries.
• Collaborate with cross-functional teams (e.g., IT, Finance, Customer Service) to define requirements and support business processes.
• Generate reports and analyze billing data to identify trends, opportunities for improvement, and potential revenue leakage.
• Document system processes, configurations, and operational procedures.
• Stay current with industry best practices and regulations related to telecom billing.
• Provide support and training to junior analysts and end-users of the billing system.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Finance, or a related field.
• Minimum of 6 years of experience in telecom billing systems analysis and support.
• In-depth knowledge of telecom product offerings, rating, invoicing, and collections processes.
• Hands-on experience with major telecom billing platforms (e.g., Amdocs, Oracle Communications Billing, CSG).
• Proficiency in SQL for data extraction and analysis.
• Strong understanding of system integration and data flows within a billing environment.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts.
• Experience working in a remote or distributed team environment is essential.

Benefits Our client offers a competitive salary commensurate with experience, along with a comprehensive remote benefits package including medical aid, life cover, and a retirement savings plan. This fully remote role provides the flexibility to work from home, allowing for an excellent work-life balance. We offer significant opportunities for professional development, advanced training, and career progression within the telecommunications industry. Join a progressive company that values remote talent and fosters innovation.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 1 Melrose Square, Johannesburg, Gauteng, South Africa, 2196
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Safety and Security
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Guest Relations
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
+ Address guests' service needs in a professional, positive, and timely manner.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
+ Communicate recommendations in a way that builds excitement and interest among guests and associates.
+ Perform other reasonable duties as requested.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Physical Tasks
+ Enter and locate work-related information using computers and/or point of sale systems.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
Check-in/Check-out
+ Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
+ Organize and coordinate check-in/pre-registration procedures for arriving groups.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
+ Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
+ Sell a room/accommodation to guests without reservations based on availability.
+ Verify and adjust billing for guests.
Communications
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Reports/Recordkeeping
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Run credit card authorization report and check for discrepancies.
+ Review shift logs/daily memo books and document pertinent information in logbooks.
+ Print contingency lists to have a record of all guests in case of emergency.
Guest Services
+ Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
+ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
+ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
+ Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
+ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Cash Handling
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
+ Count bank at end of shift and secure bank.
+ Balance and drop receipts according to Accounting specifications.
+ Obtain manual authorizations and follow all Accounting procedures when computer system is down.
+ Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
VIP/Concierge Services
+ Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
+ Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
**CRITICAL COMPETENCIES**
Analytical Skills
+ Learning
+ Decision-Making
+ Problem Solving
+ Computer Skills
+ Arithmetic Computation
Interpersonal Skills
+ Customer Service Orientation
+ Interpersonal Skills
+ Team Work
+ Diversity Relations
Communications
+ English Language Proficiency
+ Communication
+ Listening
+ Applied Reading
+ Writing
Personal Attributes
+ Integrity
+ Dependability
+ Positive Demeanor
+ Presentation
+ Adaptability/Flexibility
+ Stress Tolerance
+ Initiative
Organization
+ Multi-Tasking
+ Time Management
Physical Abilities
+ Visual Acuity
**PREFERRED QUALIFICATIONS**
**Education** High school diploma/G.E.D. equivalent
**Related Work Experience** No related work experience is required
**Supervisory Experience** No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

About the Role Our client, a prominent telecommunications company, is seeking a detail-oriented Telecommunications Billing Systems Analyst to join their finance and operations team in Polokwane, Limpopo . This role is integral to ensuring the accuracy and efficiency of the company's billing processes, managing the complex systems that handle customer charges, usage data, and revenue assurance. You will be responsible for analyzing billing data, identifying discrepancies, troubleshooting system issues, and implementing improvements to enhance billing accuracy and customer satisfaction. The ideal candidate will possess a strong analytical mindset, a thorough understanding of billing systems, and experience within the telecoms industry. This is a key position within a well-established organization, offering stability and opportunities for growth. Key Responsibilities

• Analyze billing cycles and data to ensure accuracy of customer invoices and revenue recognition.
• Monitor billing system performance and troubleshoot any technical or data-related issues.
• Process and validate usage data feeds from various network elements into the billing system.
• Perform regular audits of billing data and system configurations to identify and rectify errors.
• Develop reports and dashboards to track key billing metrics and performance indicators.
• Collaborate with IT, network operations, and customer service teams to resolve billing-related inquiries and issues.
• Assist in the testing and implementation of new billing system features and upgrades.
• Ensure compliance with financial regulations and company policies.
• Contribute to process improvement initiatives to enhance billing efficiency and accuracy.

Requirements

• Bachelor's degree in Finance, Accounting, Information Systems, or a related field.
• Minimum of 3 years of experience working with billing systems, preferably within the telecommunications sector.
• Strong understanding of billing cycles, revenue assurance, and rating principles.
• Proficiency in using billing software and databases; experience with specific telecom billing platforms is a plus.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Proficiency in data analysis tools such as SQL, Excel (advanced), or similar.
• Good communication and interpersonal skills, with the ability to work collaboratively.
• Ability to understand and interpret technical system specifications related to billing.
• Experience with data migration and system integration projects is beneficial.
• Familiarity with regulatory requirements in the telecoms industry.

Benefits

• Competitive annual salary of R .
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and training in billing and financial systems.
• A stable and supportive work environment in Polokwane, Limpopo .
• Exposure to the core financial operations of a leading telecommunications company.
• Generous annual leave and potential for performance bonuses.
• Career advancement opportunities within the finance and operations departments.
• Access to modern office facilities.

About the Role

Our client, a leading telecommunications provider, is seeking a detail-oriented and experienced Senior Telecoms Billing Systems Analyst to join their finance and technology team in Kimberley, Northern Cape . This role is critical in ensuring the accuracy, efficiency, and integrity of our client's billing operations. You will be responsible for managing, configuring, and optimizing the billing systems, analyzing billing data, and supporting revenue assurance initiatives. The ideal candidate will possess a strong understanding of telecom billing processes, system configurations, and data analysis techniques. This is an excellent opportunity to apply your expertise in a key operational role within the South African telecommunications sector.

Key Responsibilities

• Administer and configure telecom billing systems, including rating, charging, and invoicing modules.
• Analyze billing data to ensure accuracy, identify discrepancies, and support revenue assurance efforts.
• Develop and execute test plans for system upgrades, patches, and new feature implementations.
• Generate complex billing reports and perform data analysis to support business decision-making.
• Collaborate with IT, finance, and customer service teams to resolve billing-related issues.
• Document system processes, configurations, and user guides.
• Monitor system performance and identify opportunities for optimization and efficiency improvements.
• Assist in the development and implementation of new billing policies and procedures.
• Ensure compliance with relevant financial regulations and industry standards.

Requirements

• Bachelor's degree in Finance, Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience specifically in telecommunications billing systems analysis and administration.
• In-depth knowledge of telecom billing cycles, rating engines, and invoicing processes.
• Proficiency with at least one major telecom billing platform (e.g., Amdocs, Oracle Billing, or similar).
• Strong SQL skills for data extraction and analysis.
• Experience with reporting tools (e.g., Crystal Reports, Tableau) is a plus.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Strong communication and interpersonal skills, with the ability to work effectively across departments.
• Understanding of telecom products and services is highly desirable.

Benefits

Our client offers a competitive salary package, including potential bonuses and a comprehensive benefits program covering medical aid, life insurance, and a retirement annuity. This role provides the opportunity to work in a stable and essential function within the telecommunications industry in Kimberley . Our client invests in employee development through training and opportunities for career progression within the company. You will be part of a dedicated team working to ensure the financial health of a major service provider. The role offers significant responsibility and the chance to make a tangible impact on business operations. Our client fosters a professional and supportive work environment.