What Claims Jobs are in South Africa?

To provide underwriting & Claims assistance to the Advisers on personal lines insurance.

Responsibilities:
Liaising with clients and advisers
Preparing quotations
Issuing new policies, renewals, and endorsements
Building and maintaining good working relationships with clients and internal stakeholders
Recording details and information on the relevant systems
General Administration effectively deal with all facets of Personal lines underwriting & claims
Good understanding of general short-term insurance procedures and claims procedures
Strong attention to detail
All Personal Lines underwriting renewals, endorsements, quotes, new business, re-broking, complete
compliance process. Making sure all covers are laid off before end of business day.
All Personal Lines claims : from start to finish.
Communicating & interacting with clients professionally throughout both processes above for
underwriting and claims.

Minimum Requirements:
Grade 12
NQF Level 4 Full qualification (short term insurance)
RE5 successfully completed
Minimum 5 years short-term personal lines experience
Computer literate MS Office, Email, Internet

• Grade 12 (Matric).
• RE5 qualification completed or in progress will be advantageous.
• National Diploma or Bachelor's Degree in Insurance, Business Administration, Built Environment or a related field will be advantageous.
• Relevant short-term insurance qualification will be advantageous.

• Minimum 12 years' experience within a short-term insurance claims environment.
• Experience in claims administration, claims consulting or junior claims assessment.
• Exposure to homeowners' insurance claims will be advantageous.
• Experience interpreting insurance policy schedules and supporting documentation.
• Exposure to claims management systems will be beneficial.

• Knowledge of short-term insurance claims processes.
• Understanding of policy interpretation and policy conditions.
• Ability to assess quotations and repair estimates.
• Claims investigation techniques.
• Basic fraud awareness.
• Strong numerical ability.
• Computer literacy, including Microsoft Office.
• Claims administration and record management.

• High attention to detail.
• Analytical thinking.
• Sound judgement.
• Strong problem-solving ability.
• Customer-focused approach.
• Excellent communication skills.
• Professional integrity.
• Empathy and emotional resilience.
• Ability to work under pressure.
• Team player with a willingness to learn.
• Strong organisational and time management skills.

• Assess claims accurately and efficiently.
• Maintain high levels of regulatory and procedural compliance.
• Deliver excellent customer service throughout the claims process.
• Identify and escalate potential fraud risks appropriately.
• Maintain accurate claims documentation and records.
• Meet turnaround times and productivity targets.
• Demonstrate continuous learning and technical development.
• Work collaboratively within the claims team.
• Maintain quality and accuracy in claim assessments.
• Contribute to continuous improvement within the claims function.

Job Title: Logistics Controller

Location: Northern Suburbs, Cape Town

Industry: Transport & Logistics

Type: Permanent

Salary: Market-Related (Based on Experience)

Qetello Holdings is recruiting on behalf of our client for an experienced and analytical Logistics Controller to join their operations team on a permanent basis.

This role is responsible for overseeing and optimising logistics operations to ensure efficiency, cost-effectiveness, and compliance with industry regulations. The successful candidate will play a key role in logistics planning, inventory control, supply chain optimisation, cost management, and operational performance monitoring.

This opportunity is ideally suited to a logistics professional with strong analytical capabilities, excellent organisational skills, and the ability to coordinate effectively across multiple departments and stakeholders.

Duties & Responsibilities

Logistics Planning & Coordination

• Develop and implement logistics strategies, plans, and operational procedures to optimise transportation, warehousing, and distribution activities.

• Coordinate logistics operations with internal departments and external service providers.

• Ensure alignment between logistics activities and organisational objectives.

• Monitor operational workflows and identify opportunities for process improvement.

Cost Management & Operational Efficiency

• Monitor and analyse transportation, warehousing, and inventory-related costs.

• Identify cost-saving opportunities and implement efficiency improvement initiatives.

• Evaluate operational expenditure and recommend strategies to improve profitability.

• Assist in developing and maintaining cost-effective logistics solutions.

Inventory Management

• Oversee inventory control processes and ensure inventory accuracy.

• Monitor stock levels and inventory movements to minimise shortages and excess stock.

• Implement inventory management best practices and controls.

• Investigate and resolve inventory discrepancies.

Supply Chain Optimisation

• Evaluate supply chain performance and identify opportunities to improve service delivery and operational efficiency.

• Monitor supplier and service provider performance.

• Collaborate with suppliers, transport providers, and internal stakeholders to improve supply chain reliability.

• Support initiatives aimed at reducing lead times and improving order fulfilment.

Compliance & Risk Management

• Ensure compliance with transport regulations, customs requirements, company policies, and industry standards.

• Stay informed of legislative and regulatory changes affecting logistics operations.

• Identify potential operational risks and implement mitigation strategies.

• Develop contingency plans to minimise disruptions to business operations.

Performance Monitoring & Reporting

• Develop and monitor key performance indicators (KPIs) relating to logistics operations.

• Analyse operational data and provide recommendations for improvement.

• Generate regular operational and management reports.

• Track performance against operational objectives and implement corrective actions where necessary.

Technology & Systems Management

• Utilise logistics technology platforms, including Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and inventory management software.

• Support the implementation and optimisation of logistics technology solutions.

• Improve operational visibility and decision-making through effective use of technology and reporting tools.

Team Leadership & Stakeholder Management

• Lead, mentor, and support logistics personnel to ensure high levels of performance and accountability.

• Foster a collaborative and continuous improvement culture within the logistics team.

• Build and maintain strong relationships with internal departments, suppliers, and external stakeholders.

• Facilitate effective communication across all areas of the logistics function.

Minimum Requirements

• Grade 12 / Matric (essential).

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Proven experience in logistics management, supply chain operations, or a similar role.

• Previous leadership or supervisory experience will be advantageous.

• Strong understanding of transportation, warehousing, inventory management, and supply chain processes.

• Knowledge of logistics regulations, compliance requirements, and industry best practices.

• Proficiency in logistics software, ERP systems, and technology-based logistics solutions.

• Strong Microsoft Office skills, particularly Excel.

Key Competencies

• Strong analytical and problem-solving skills.

• Excellent organisational and planning abilities.

• Leadership and team management capability.

• Effective communication and stakeholder management skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strategic thinking and continuous improvement mindset.

• High attention to detail and accuracy.

• Ability to make informed decisions under pressure.

Remuneration & Benefits

• Market-related remuneration package.

• Opportunities for professional growth and career development.

• Exposure to a dynamic and fast-paced logistics environment.

How to Apply

Our client, a growing presence in the insurance industry, is looking for a detail-oriented and efficient Claims Administrator to join their dedicated team in Paarl, Western Cape . This role is fundamental to the smooth operation of the claims department, involving the accurate and timely processing of incoming claims documentation, data entry, and communication with policyholders and internal stakeholders. The ideal candidate will possess strong organizational skills, a methodical approach to work, and a commitment to providing excellent administrative support. This is an excellent entry point for individuals keen to develop a career in insurance claims within a supportive and friendly work environment situated in the heart of the Cape Winelands.

• Receive, log, and process incoming insurance claims documentation accurately and efficiently.
• Enter claim details into the company's claims management system, ensuring data integrity.
• Verify policy details and coverage for submitted claims.
• Communicate with policyholders, claimants, and third parties to gather necessary information or provide status updates.
• Route claims to appropriate assessors or adjusters based on claim type and complexity.
• Maintain organized and up-to-date claims files, both physical and digital.
• Respond to general inquiries regarding claims status and procedures.
• Assist the claims team with various administrative tasks as required.
• Ensure compliance with company policies and regulatory requirements in all administrative functions.

• A Grade 12 (Matric) certificate is essential.
• Proven experience (1-2 years) in an administrative role, preferably within the insurance or financial services sector.
• Excellent data entry skills and a high level of accuracy.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Good written and verbal communication skills.
• A methodical and proactive approach to tasks.
• Ability to work effectively under pressure and meet deadlines in a busy office environment in Paarl, Western Cape .
• A keen interest in learning about the insurance claims process.

Our client offers a competitive entry-level salary, comprehensive benefits including medical aid and provident fund contributions, and valuable on-the-job training. You will have the opportunity to grow your career within the insurance industry and gain hands-on experience in claims administration. This role is based in modern facilities in Paarl, Western Cape , providing a positive and professional working atmosphere. Opportunities for further training and advancement within the department are available for dedicated individuals.