What Customer Satisfaction Jobs are in Western Cape?

Technical Client Service Manager - Remote - R30,000 per month

Be the strategic and technical partner clients rely on in a SaaS company.

About Our Client
Our client is a SaaS solutions provider helping businesses streamline operations and boost productivity through platforms. They specialise in building tailored systems that integrate with client workflows, supported by a culture of collaboration, problem-solving, and forward thinking. Joining their team means working in an environment where your expertise drives both client success and company growth.

The Role: Technical Client Service Manager
As a Technical Client Service Manager, you will be the bridge between clients and the engineering team, ensuring that solutions are technically sound and aligned with client goals. You will take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimisation. This role is for someone who excels in both technical detail and client engagement.

Key Responsibilities

• Bring at least 5 years of SaaS experience in client-facing, operations, or project management roles.

• Meet with clients to understand and map workflows and processes.

• Design and present customised workflow solutions using project management and collaboration tools.

• Collaborate with engineers to adjust and optimise system builds.

• Proactively manage client relationships, driving satisfaction and retention.

• Translate client requirements into actionable project plans.

• Deliver training sessions, workshops, and presentations to client teams.

• Monitor platform performance and recommend improvements for adoption and efficiency.

About You

• 5+ years of experience in SaaS, ideally in a client-facing or operations/project management capacity.

E-Commerce Customer Liaison.

High-End Luxury - Finishing & Furnishing

Bellville - Cape Town

Salary : R15 000 – R18 000.Neg "DOE "with Benefit

Market Sector High-End Decor, high-quality fabrics, rugs, wallpaper, and homeware for both local and international markets. For Interior Designers and discerning homeowners.

We are searching for a highly motivated e-commerce customer liaison who is passionate about premium home décor to join our growing e-commerce team to provide our online retail customers with exceptional customer service and support. The successful candidate will be required to attend to work outside of normal working hours, as required by an always-on platform.

Seize the opportunity to grow your career in a dynamic e-commerce environment, where your expertise in customer service and problem-solving can truly make an impact. Our client, an established organization in the retail and design industry, is seeking a motivated Junior Customer Liaison to join their team at their Western Cape location. This role offers the chance to develop your skills within a thriving company committed to excellence and innovation.

Duties:

• Handle customer queries via telephone, WhatsApp, Shopify Inbox, emails, and social media platforms

• Respond promptly to all customer inquiries and resolve issues efficiently

• Collaborate with internal teams to ensure timely and accurate shipment of products

• Manage returns, exchanges, and refunds while maintaining brand policies

• Support payment processes and troubleshoot account-related issues

• Maintain an in-depth understanding of Hertex HAUS products, features, and benefits

• Proactively recommend complementary products, accessories, and styling solutions

• Assist customers in navigating the website and resolving technical issues

• Gather customer feedback to enhance service and product offerings, and prepare relevant reports

Requirements:

• Minimum of 2 years relevant experience in customer service or retail

• Strong communication and organizational skills

• Ability to meet deadlines and work efficiently in a fast-paced environment

• Proficiency in retail sales, interior design knowledge is advantageous

• Competence in handling digital platforms such as Shopify and social media

Familiarity with the following:

• Customer Relationship Management (CRM) systems

• E-commerce platforms

• Basic technical troubleshooting

Benefits:

• Medical Aid Contribution

• Provident Fund Contribution

• Annual Bonuses

This is a full-time, on-site position offering a competitive salary. If you are passionate about delivering exceptional customer service and eager to advance your career within a vibrant industry, we want to hear from you. Take the next step in your professional journey—apply today and unlock your potential with a company that values growth and excellence. Lumina Personnel

Description
Join Amazon South Africa as the Senior Marketing Manager - Customer Growth & Lifecycle, where you will shape how millions of customers discover, experience, and engage with Amazon. This is a high-impact role at the center of customer experience and business growth, owning the strategy that drives acquisition, repeat purchase, and long-term value.
You will be the single-threaded owner of customer funnel growth, defining and scaling lifecycle programs that influence how customers perceive value and build habits with Amazon. This role goes beyond campaigns. You will use data, experimentation, and customer insights to design end-to-end experiences across touch-points that drive meaningful and sustained growth.
- Own lifecycle strategy across acquisition and engagement, driving NTA, repeat purchase, and customer value
- Design and scale programs that make Amazon's value proposition clear, compelling, and easy to discover
- Lead cross-channel execution across onsite, CRM, and partner marketing teams
- Build and run an experimentation roadmap to continuously improve performance and unlock new growth opportunities
- Partner across Marketing, Retail, Prime, and Product teams to influence inputs that drive the customer funnel
- Establish mechanisms, dashboards, and playbooks that enable scalable and repeatable growth
This role offers the opportunity to build from the ground up in a fast-growing marketplace, influence senior stakeholders, and directly shape the future of e-commerce in South Africa.
Key job responsibilities
- Own end-to-end customer growth across the lifecycle funnel, driving New to Amazon, repeat purchase, and long term customer value
- Define and execute lifecycle strategy across acquisition and engagement cohorts, including annual plans and event based GTMs
- Design and scale cross channel programs that improve value perception, drive High Value Actions, and strengthen customer engagement across key segments
- Build and own the experimentation roadmap, using segmentation, targeting, and performance analysis to identify growth opportunities and improve program effectiveness
- Partner with Marketing, Prime, Deals, Business, and Product teams to align inputs required to grow the customer funnel and deliver lifecycle goals
- Oversee onsite and CRM strategy across key touch points to improve discovery, conversion, and repeat engagement
- Establish scalable mechanisms, dashboards, and playbooks that improve visibility, simplify execution, and enable consistent delivery across teams
A day in the life
You will focus on driving customer growth by improving how customers discover, experience, and engage with Amazon. A typical day starts with reviewing funnel performance to identify trends in acquisition and repeat behavior. You will shape campaigns, customer journeys, and value messaging across key customer moments. A big part of the role is testing and learning, using experiments and data to improve performance and scale what works. You will also lead high-impact initiatives, while building repeatable programs and mechanisms that drive long-term growth.
Basic Qualifications
- 8+ years of professional non-internship marketing experience
- Experience building, executing and scaling cross-functional marketing programs
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Knowledge of SQL at the interemdiate level
- Experience with test and learn, marketing optimization, and experimentation
- Currently has, or is in the process of obtaining, a Masters of Business Administration (MBA)
Preferred Qualifications
- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

At Stryker, we are committed to making healthcare better. The **Customer Experience Vendor Manager** plays a critical role in delivering exceptional customer experiences through strong third-party service partnerships. This role leads vendor performance, operational excellence, and continuous improvement initiatives while fostering a collaborative, high-performing culture aligned to Stryker's values.
Working cross-functionally with internal stakeholders and external partners, you will help shape scalable customer experience operations that drive quality, efficiency, compliance, and meaningful business impact. This is an exciting opportunity for a strategic, relationship-focused leader who thrives in a dynamic and fast-paced environment.
**What will you do:**
+ Lead the transition and stabilization of customer experience operations to outsourced vendor partners.
+ Build trusted, collaborative relationships with vendor leadership and internal stakeholders.
+ Monitor and improve vendor performance across SLAs, quality, customer satisfaction, productivity, and compliance metrics.
+ Drive continuous improvement initiatives that enhance customer experience and operational efficiency.
+ Establish strong governance routines, reporting structures, and performance reviews.
+ Partner with Quality, Training, IT, Finance, and Operations teams to align processes and service standards.
+ Ensure compliance with contractual, regulatory, and business continuity requirements.
+ Deliver insightful reporting, recommendations, and strategic support to leadership teams.
**What will you need:**
_Required:_
+ Bachelor's degree in Business, Logistics, Operations, or related field.
+ 5+ years of experience managing outsourced customer service operations or vendor partnerships.
+ Experience leading operational transitions and vendor governance programs.
+ Strong understanding of contact center operations, SLAs, KPIs, workforce planning, and quality management.
+ Strong stakeholder management, communication, and influencing skills.
+ Financial and commercial acumen, including budget and invoice management.
+ Advanced Microsoft Office skills, particularly Excel and PowerPoint.
+ Fluent English language skills.
_Preferred:_
+ Experience within the South African BPO industry.
+ Knowledge of GDPR, PCI-DSS, or similar compliance frameworks.
+ Experience in healthcare, medical device, or other regulated industries.
+ Familiarity with Oracle or similar enterprise systems.
+ Additional European language skills.
Stryker South Africa is committed to promoting equity, diversity, and an inclusive workplace. We welcome applications from suitably qualified candidates regardless of ethnicity, race, nationality, social origin, gender, disability, age, or sexual identity. Applications will be considered in line with our Employment Equity Plan.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

About the Client Operations Team:

The Client Operations team plays a critical role in supporting the firm’s global client base, ensuring the delivery of a high-quality, consistent client experience. The team is broadly structured across Client Services and Client Reporting, working in close partnership with Relationship Management, Investments and Operations teams. Client Services has responsibility for the day-to-day coordination and ownership of operational matters across our client’s Institutional and Advisor clients. The team works collaboratively across support long-term client relationships.

Responsibilities:

• Take ownership of a wide range of client servicing activities, coordinating across internal teams including Operations, Transitions, Legal, Trading and Investment teams, as well as external partners such as brokers, custodians and client teams
• Act as a primary point of contact for day-to-day operational client queries, ensuring timely resolution and a consistently high standard of service
• Coordinate the resolution of breaches and overdrafts in collaboration with Investment, Implementation and Guideline Monitoring teams, working closely with clients to achieve satisfactory outcomes
• Support pooled fund and segregated account client take-on’s, partnering with the Transition Management team to ensure efficient and well-managed onboarding
• Develop a strong understanding of the administrative and operational services provided by our client and how these support client objectives
• Build and maintain effective client relationships through regular formal and informal interaction, gaining insight into client experience and intentions to proactively manage relationship risks
• Maintain a sound understanding of investment management processes across core strategies, including economic drivers, portfolio construction and risk management principles

Requirements:

• B Comm / B Bus Sci or other similar degree with 3 - 5 years of experience within the asset management industry, with a solid understanding of Operational space
• Strong understanding and hands?on experience of segregated mandate structures and operational requirements
• Well-developed interpersonal skills and the ability to communicate with confidence, navigating issues and engaging clients and internal stakeholders with clarity and professionalism
• A strong curiosity about AI and emerging technologies and their potential to drive innovation

Some of the attributes we look for in a person are:

• The ability to build and maintain meaningful relationships
• The ability to ‘approach and own’ and continuously look for opportunities to develop
• A strong belief in doing the right thing
• A client-focused and collaborative approach

Join a leading hospitality/Retail group dedicated to delivering exceptional guest experiences and innovative customer engagement strategies. We are seeking a dynamic Customer Growth Manager to drive customer relations and marketing initiatives, contributing to our continued success and expansion.

Duties:

Key Roles and Responsibilities

High Value Segment Strategy & Ownership

• Own the Loyals and Champions segment strategy, value propositions, objectives, and KPIs.

• Translate customer insights (RFM, frequency, spend, tenure) into actionable growth initiatives.

• Identify opportunities to migrate customers from Loyal to Champion while reducing churn.

Annual & Quarterly Growth Planning

• Develop annual and quarterly growth plans for high‑value segments.

• Balance brand‑led and growth‑led initiatives based on commercial impact and learning value.

Brand‑Led & Growth‑Led Campaigns

• Lead high‑value customer campaigns including exclusivity, recognition, and personalised offers.

• Partner with Brand Teams to elevate brand campaigns for Loyals and Champions.

Experimentation, Testing & Optimisation

• Design and execute A/B and multivariate tests using hypothesis‑driven frameworks.

• Translate test learnings into scalable optimisation playbooks.

Performance Measurement & Insights

• Measure retention, frequency, spend and lifetime value uplift.

• Present clear, actionable insights to senior stakeholders.

Stakeholder Management & Governance

• Act as the single point of accountability for high‑value segment growth.

• Ensure governance, brand compliance, and accurate documentation.

Stakeholder Management

• Report campaign outcomes, insights, and risks to internal stakeholders.

• Liaise with marketing, IT, operations, finance, and customer care teams to ensure alignment and smooth campaign execution.

• Manage expectations by providing accurate timelines, progress updates, and presenting post-campaign reviews.

• Communicate campaign status proactively, including updates, potential delays, risks, and required escalations.

Governance & Quality Control

• Ensure campaigns comply with internal policies, legal requirements, and brand standards.

• Maintain accurate documentation of campaign rules, approvals, and configurations.

• Support risk and fraud mitigation by flagging unusual campaign behaviour or trends.

• Process campaign-related invoices and ensure accurate budget tracking, reconciliation, and financial reporting.

• Manage campaign budgets, ensuring spend is aligned to approved allocations and highlighting any variances in advance.

Key Deliverables / KPIs

• Improved retention of high-value segments, with a measurable reduction in churn and downgrades among Loyals and Champions.

• Growth in customer value, evidenced by increased visit frequency, average spend, and lifetime value for target segments.

• Successful migration of customers up the value segements.

• Demonstrable impact from experimentation, including completed A/B tests with clear hypotheses, learnings, and scaled outcomes.

• High-quality insight and recommendations, influencing future strategy, campaign planning, and brand-led initiatives.

Skills

• Advanced analytical and problem-solving capabilities

• Proven experience designing and evaluating A/B tests and experiments

• Ability to translate insight into strategy and scalable execution

• Strong stakeholder management and storytelling skills

• High comfort working at the intersection of data, brand, and customer experience

Education

• Bachelor’s degree in Marketing, Commerce, Business Management, Data Analytics, or related field

• Advantageous: CRM, loyalty, growth, or analytics certifications

Experience

• 6–8+ years’ experience in CRM, lifecycle marketing, loyalty, or growth roles

• Proven experience working with customer segments

• Hands-on experience with experimentation frameworks and performance optimisation

• Experience working in multi-brand, retail, hospitality, or consumer-facing environments

• Comfortable presenting commercially focused insights to senior stakeholders

• Experience developing customer segmentation models or lifecycle planning.

• Experience in financial/budget tracking and reconciliation.

• Experience presenting insights and re

Job Title: Customer Excellence Manager with Travel Responsibilities, Medical Education & Conference Planning, Marketing, and Digital Oversight

Overview:
As the Customer Excellence Manager with expertise in Travel Responsibilities, Medical Education, Conference Planning, Marketing, and Digital Oversight, you will lead and oversee all aspects of the Customer Excellence function, ensuring exceptional customer experiences and strategic alignment with business objectives. Your role will involve managing travel logistics, coordinating medical education events and conferences, overseeing marketing initiatives, and providing digital oversight to enhance customer engagement and satisfaction.

Key Responsibilities:

Strategic Leadership:
Provide strategic leadership and direction to the Customer Excellence team, setting clear objectives, priorities, and KPIs aligned with business goals.
Develop and implement customer-centric strategies to enhance customer satisfaction, loyalty, and engagement across all touchpoints.
Collaborate with cross-functional teams, including sales, marketing, medical affairs, and operations, to drive alignment and integration of customer excellence initiatives with overall business strategies.

Travel Coordination:
Oversee travel arrangements for Customer Excellence team members attending medical education events, conferences, and other business-related travel.
Ensure efficient coordination of flights, accommodations, ground transportation, and any necessary travel documentation, while adhering to company policies and budget constraints.
Serve as the escalation point for travel-related inquiries and issues, providing timely resolution and support as needed.

Medical Education & Conference Planning:
Lead the strategic planning and execution of medical education initiatives, conferences, and other customer-facing events, ensuring alignment with business objectives and stakeholder expectations.
Coordinate logistics for medical education events, including venue selection, agenda development, speaker management, and audiovisual setup.
Manage registrations, RSVPs, and attendee communications for conferences and events, ensuring a positive and seamless experience for participants.

Marketing Strategy and Execution:
Develop and execute marketing strategies to enhance customer engagement, awareness, and loyalty, leveraging insights from customer feedback and market research.
Collaborate with marketing teams to develop targeted campaigns, messaging, and collateral materials that resonate with target audiences and drive desired outcomes.
Monitor and analyze marketing performance metrics, including engagement rates, conversion rates, and ROI, to measure effectiveness and identify opportunities for optimization.

Digital Oversight:
Provide oversight and strategic direction for digital initiatives aimed at enhancing customer engagement and satisfaction.
Collaborate with digital marketing teams to optimize digital channels, including websites, social media, and email marketing, to deliver personalized and seamless customer experiences.
Leverage data analytics and customer insights to drive continuous improvement and innovation in digital customer engagement strategies.

Team Management and Development:
Lead and mentor the Customer Excellence team, providing guidance, coaching, and support to foster professional growth and development.
Establish a culture of excellence, accountability, and continuous improvement within the team, driving high performance and results.

Qualifications:

Bachelor's degree in Business Administration, Healthcare Administration, Marketing, or related field required; advanced degree preferred.
Medical or pharmaceutical industry experience is preferred
Proven leadership experience in customer service, travel coordination, event planning, marketing, and digital strategy within the healthcare or pharmaceutical industry.
Strong strategic thinking and problem-solving skills, with the ability to translate business goals into actionable plans and initiatives.
Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
Proficiency in data analytics tools, digital marketing platforms, and project management software.
Demonstrated ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
Strong analytical skills with the ability to interpret data, analyze trends, and make data-driven decisions.
Willingness to travel occasionally as needed for medical education events and conferences.

Requirements:
Matric / Grade 12.
An unendorsed drivers license with own motor vehicle, that can be used for work purposes (business travelling costs reimbursed).
Proficient in at least two languages that is spoken in Cape Town.
Must reside in the Paarl area.
Conflict management skills.
Ability to work without supervision.
At least two contactable references.
Basic computer skills.
Minimum of 3 years Work experience in a related working environment.

Prospective candidates must undergo pre-employment background checks as part of the selection process.
All applicants must be willing to undergo a medical examination. Due to the requirements of the Occupational Health and Safety Act, certain medical requirements are compulsory when working on a building site.

TO YOUR ADVANTAGE WILL BE:
Experience as a designated agent at a Bargaining Council.
Relevant degree or post graduate diploma.
HR/ER experience advantageous.
Retrenchment procedures, disciplinary procedures (misconduct, incapacity) etc, disciplinary enquiries, CCMA / Bargaining Council conciliations and arbitrations sound knowledge of labour legislation.

JOB DUTIES:
Conduct site visits and site inspections where required
Perform general compliance audits through mechanisms
(e.g., site visits, tip-offs, internal department referrals, requests from sites, company visits)
Perform case investigations.
Prepare assessments (related to claims) for industry employees or arbitration lawyers.
Issue compliance orders / issue subpoenas
Facilitate mediations / conciliations related to non-compliance to the industry agreement between industry employees and industry employers.
Facilitate arbitrations related to non-compliance to the industry agreement between BIBC industry employers.
Facilitate and industry employer and industry employee registrations
Provide inbound and outbound client service
Education and training for industry employers and employees on the basic conditions of employment and benefits agreed
through the collective agreement(include new employers / external role players / SMEs / etc.)
Planning and monitoring and following up on own work
Documenting and reporting - Capture, update and maintain
information on relevant systems.
Reporting on own work progress
Internal and external stakeholder engagement
and management / collaboration