3 jobs in Kuehne+Nagel
Sea Logistics Customer Care Specialist
Edenvale
Kuehne+Nagel
Posted 1 day ago
Job Viewed
Job Description
**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
We're looking for a customer-focused and commercially minded **Sea Logistics Customer Care Specialist** to join our Sea Logistics team. In this role, you'll act as a key point of contact for customers, delivering exceptional service, managing customer relationships, and ensuring a seamless experience throughout the shipment lifecycle.
Working closely with Operational Care teams and Field Sales, you'll help strengthen customer engagement, drive retention, support business growth, and contribute to operational excellence across our sea freight services.
**How you create impact**
+ Build and maintain strong customer relationships through proactive communication and regular engagement.
+ Deliver excellent customer service, ensuring enquiries, requests, and issues are resolved effectively.
+ Manage customer accounts, maintain CRM records, and support customer retention and growth initiatives.
+ Prepare and manage spot quotations while supporting pricing and commercial activities.
+ Promote digital solutions and automation tools to enhance the customer experience.
+ Monitor service performance, identify exceptions, and drive continuous improvement opportunities.
+ Support profitability by monitoring customer performance, financial risks, and overdue accounts.
+ Collaborate closely with Sales, Operational Care, and internal stakeholders to deliver customer excellence.
**What we would like you to bring**
+ Experience in freight forwarding, logistics, or supply chain operations, ideally within Sea Logistics.
+ Strong customer service and relationship management skills.
+ Excellent communication skills and the ability to build effective stakeholder relationships.
+ Commercial awareness with an understanding of customer profitability and financial performance.
+ Strong problem-solving skills and confidence in making decisions.
+ A collaborative, team-oriented approach with a customer-first mindset.
+ Proactive, solution-focused attitude and a commitment to continuous improvement.
+ Advanced English skills; additional language skills are a plus.
**What's in it for you**
As a Sea Logistics Customer Care Specialist, you'll play a vital role in ensuring customers receive an outstanding experience while supporting the growth and success of a global logistics business. You'll gain exposure to international trade, customer management, commercial operations, and digital logistics solutions while collaborating with experienced professionals across Sales, Operations, and Customer Care. This is an excellent opportunity for someone looking to build a long-term career in logistics and customer relationship management.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
We're looking for a customer-focused and commercially minded **Sea Logistics Customer Care Specialist** to join our Sea Logistics team. In this role, you'll act as a key point of contact for customers, delivering exceptional service, managing customer relationships, and ensuring a seamless experience throughout the shipment lifecycle.
Working closely with Operational Care teams and Field Sales, you'll help strengthen customer engagement, drive retention, support business growth, and contribute to operational excellence across our sea freight services.
**How you create impact**
+ Build and maintain strong customer relationships through proactive communication and regular engagement.
+ Deliver excellent customer service, ensuring enquiries, requests, and issues are resolved effectively.
+ Manage customer accounts, maintain CRM records, and support customer retention and growth initiatives.
+ Prepare and manage spot quotations while supporting pricing and commercial activities.
+ Promote digital solutions and automation tools to enhance the customer experience.
+ Monitor service performance, identify exceptions, and drive continuous improvement opportunities.
+ Support profitability by monitoring customer performance, financial risks, and overdue accounts.
+ Collaborate closely with Sales, Operational Care, and internal stakeholders to deliver customer excellence.
**What we would like you to bring**
+ Experience in freight forwarding, logistics, or supply chain operations, ideally within Sea Logistics.
+ Strong customer service and relationship management skills.
+ Excellent communication skills and the ability to build effective stakeholder relationships.
+ Commercial awareness with an understanding of customer profitability and financial performance.
+ Strong problem-solving skills and confidence in making decisions.
+ A collaborative, team-oriented approach with a customer-first mindset.
+ Proactive, solution-focused attitude and a commitment to continuous improvement.
+ Advanced English skills; additional language skills are a plus.
**What's in it for you**
As a Sea Logistics Customer Care Specialist, you'll play a vital role in ensuring customers receive an outstanding experience while supporting the growth and success of a global logistics business. You'll gain exposure to international trade, customer management, commercial operations, and digital logistics solutions while collaborating with experienced professionals across Sales, Operations, and Customer Care. This is an excellent opportunity for someone looking to build a long-term career in logistics and customer relationship management.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now
0
Sea Logistics VinLog Customer Care Expert (Paarl)
Cape Town
Kuehne+Nagel
Posted 8 days ago
Job Viewed
Job Description
**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
The Sea Logistics Customer Care Expert is responsible for providing accurate and timely information to customers, responding to inquiries, and professionally handling complaints. This role serves as the primary point of contact for both internal and external stakeholders, ensuring a high level of customer satisfaction at every touchpoint.
The main objective of the position is to deliver an excellent customer experience by ensuring that customers are fully satisfied with Vinlog's services, solutions, and operational processes. This includes managing customer requests efficiently, demonstrating a solution-oriented mindset, and maintaining consistently high service standards.
In addition, the role acts as the owner of an assigned customer portfolio (house accounts) and carries full commercial responsibility for the accounts handled. This includes managing and developing business relationships, driving customer retention, identifying growth opportunities, and ensuring sustainable business development.
*Please note that position is based in **Paarl.**
**How you create impact**
+ Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
+ Processing customer inquiries and preparing offers
+ Control of order processing from order acceptance to document verification to the completion of the shipment
+ Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
+ Close cooperation with the operational departments, sales and carriers
+ Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
\#LI-PY1
**What we would like you to bring**
+ Completed training as a freight forwarding and logistics services clerk or comparable qualification
+ First professional experience in customer service, ideally in transport and forwarding
+ Confident handling of MS Office programs
+ Independent, team-oriented and service-oriented working style
+ Confident appearance, strong communication skills as well as a high level of service and customer orientation
+ Good written and spoken English skills
**What's in it for you**
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
The Sea Logistics Customer Care Expert is responsible for providing accurate and timely information to customers, responding to inquiries, and professionally handling complaints. This role serves as the primary point of contact for both internal and external stakeholders, ensuring a high level of customer satisfaction at every touchpoint.
The main objective of the position is to deliver an excellent customer experience by ensuring that customers are fully satisfied with Vinlog's services, solutions, and operational processes. This includes managing customer requests efficiently, demonstrating a solution-oriented mindset, and maintaining consistently high service standards.
In addition, the role acts as the owner of an assigned customer portfolio (house accounts) and carries full commercial responsibility for the accounts handled. This includes managing and developing business relationships, driving customer retention, identifying growth opportunities, and ensuring sustainable business development.
*Please note that position is based in **Paarl.**
**How you create impact**
+ Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
+ Processing customer inquiries and preparing offers
+ Control of order processing from order acceptance to document verification to the completion of the shipment
+ Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
+ Close cooperation with the operational departments, sales and carriers
+ Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
\#LI-PY1
**What we would like you to bring**
+ Completed training as a freight forwarding and logistics services clerk or comparable qualification
+ First professional experience in customer service, ideally in transport and forwarding
+ Confident handling of MS Office programs
+ Independent, team-oriented and service-oriented working style
+ Confident appearance, strong communication skills as well as a high level of service and customer orientation
+ Good written and spoken English skills
**What's in it for you**
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now
1
National Insurance (Nacora) Manager
Edenvale
Kuehne+Nagel
Posted 8 days ago
Job Viewed
Job Description
**It's more than a job**
In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.
****
We are seeking a dynamic **National Insurance (Nacora) Manager** to lead the delivery of innovative insurance solutions across the Kuehne+Nagel ecosystem in South Africa. This role sits at the intersection of logistics and insurance, driving business growth through embedded insurance offerings while ensuring effective risk management, claims excellence, and operational efficiency across Africa.
**How you create impact**
+ Drive business growth by embedding insurance solutions (marine cargo, credit, specialty) into logistics operations and expanding customer adoption.
+ Lead and inspire high-performing teams across underwriting, operations, and claims, fostering a strong performance culture.
+ Strengthen strategic partnerships with insurers, reinsurers, and key clients to optimise risk solutions and commercial outcomes.
+ Oversee end-to-end claims management and operational processes, ensuring efficiency, compliance, and exceptional client experience.
+ Define and execute the national strategy, identifying new growth opportunities, driving innovation, and scaling insurance solutions across Africa.
**What we would like you to bring**
+ Bachelor's degree in Insurance, Risk Management, Finance, Business Administration, or a related field (Postgraduate qualification preferred).
+ Must meet regulatory requirements to be appointed as a Key Individual in terms of the Financial Sector Conduct Authority, including FAIS compliance, RE5 AND RE1 certifications.
+ Professional insurance qualifications such as AIISA, FIISA, ACII, FCII, or equivalent.
+ Minimum 8-10 years' experience in insurance broking or underwriting, with strong exposure to marine cargo, credit, or specialty lines.
+ Proven leadership experience in managing teams and driving business growth within a commercial environment.
+ Strong understanding of freight-forwarding and logistics ecosystems.
+ Demonstrated experience in stakeholder management, including insurers, reinsurers, and corporate clients.
+ Solid financial acumen, including P&L management and performance tracking.
**What's in it for you**
+ Opportunity to lead and shape the insurance strategy within a global logistics leader
+ High-impact role with ownership of business growth, financial performance, and market expansion
+ Exposure to complex, international insurance and logistics environments
+ Career growth through strategic leadership, innovation, and regional influence across Africa
+ A collaborative and forward-thinking environment focused on customer value and operational excellence
**Who are we**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.
****
We are seeking a dynamic **National Insurance (Nacora) Manager** to lead the delivery of innovative insurance solutions across the Kuehne+Nagel ecosystem in South Africa. This role sits at the intersection of logistics and insurance, driving business growth through embedded insurance offerings while ensuring effective risk management, claims excellence, and operational efficiency across Africa.
**How you create impact**
+ Drive business growth by embedding insurance solutions (marine cargo, credit, specialty) into logistics operations and expanding customer adoption.
+ Lead and inspire high-performing teams across underwriting, operations, and claims, fostering a strong performance culture.
+ Strengthen strategic partnerships with insurers, reinsurers, and key clients to optimise risk solutions and commercial outcomes.
+ Oversee end-to-end claims management and operational processes, ensuring efficiency, compliance, and exceptional client experience.
+ Define and execute the national strategy, identifying new growth opportunities, driving innovation, and scaling insurance solutions across Africa.
**What we would like you to bring**
+ Bachelor's degree in Insurance, Risk Management, Finance, Business Administration, or a related field (Postgraduate qualification preferred).
+ Must meet regulatory requirements to be appointed as a Key Individual in terms of the Financial Sector Conduct Authority, including FAIS compliance, RE5 AND RE1 certifications.
+ Professional insurance qualifications such as AIISA, FIISA, ACII, FCII, or equivalent.
+ Minimum 8-10 years' experience in insurance broking or underwriting, with strong exposure to marine cargo, credit, or specialty lines.
+ Proven leadership experience in managing teams and driving business growth within a commercial environment.
+ Strong understanding of freight-forwarding and logistics ecosystems.
+ Demonstrated experience in stakeholder management, including insurers, reinsurers, and corporate clients.
+ Solid financial acumen, including P&L management and performance tracking.
**What's in it for you**
+ Opportunity to lead and shape the insurance strategy within a global logistics leader
+ High-impact role with ownership of business growth, financial performance, and market expansion
+ Exposure to complex, international insurance and logistics environments
+ Career growth through strategic leadership, innovation, and regional influence across Africa
+ A collaborative and forward-thinking environment focused on customer value and operational excellence
**Who are we**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now
2