What Trainee Supervisor Jobs are in Roodepoort?
Showing 145 Trainee Supervisor jobs in Roodepoort
Job Description
Purpose of the Role:
The FAIS Supervisor plays a key role in supporting the Key Individual (“KI”) by ensuring that all
external agents, quality assurance agents or call centre agents adhere to the requirements as
provided for in the Financial Advisory and Intermediary Services Act (“FAIS”). The role reports
directly to the Head of Legal and Compliance, though the FAIS Supervisor will be trained and
managed by the KI, gaining valuable experience and mentorship with a view to ultimately
transition into a future KI role. The Supervisor will act as the primary line of defense in
conjunction with the Quality Assurance Team in identifying and addressing any compliance
issues within sales practices, reviewing the effectiveness of the Quality Assurance processes,
ensuring that the KI's strategic oversight is well-supported with accurate and consistent
monitoring.
This role ensures that sales practices across all distribution channels meet legal standards,
thereby protecting the company from legal risks and ensuring that all agents operate ethically
and within regulatory boundaries.
The FAIS Supervisor is essential in maintaining the integrity of the supervisory process and
ensuring that all agents meet the required competencies to be fully independent.
Role Summary:
As the FAIS Supervisor, you will take on the direct supervision of agents, regularly evaluating
their sales activities to ensure they meet the FAIS requirements and other regulatory
standards.
Your primary focus will be to ensure that agents comply with legal requirements, avoid
misrepresentation, and protect customers from mis-selling. You will conduct monthly
competency assessments, review sales practices, and ensure ongoing compliance, providing
the KI with detailed reports and feedback on agent performance. This data will be crucial for
the KI to assess agent competency, identify training needs, and make informed decision.
You will play a key role in maintaining the integrity of the compliance process, ensuring clear
communication with both agents and the KI about performance and compliance issues. By
thoroughly assessing sales processes, offering coaching, and identifying areas for
improvement, you will help the KI mitigate regulatory risks and create an environment where
agents can succeed, achieve their goals, and positively impact the lives of our customers.
Benefits:
- The right candidate will have a clear path for growth into a KI role, with the opportunity to
work closely alongside the KI and Head of Legal and Compliance. This collaboration will
provide valuable hands-on experience in compliance leadership and regulatory oversight. - Ongoing mentorship and training in regulatory compliance, enhancing skills for future
leadership roles.
Key Responsibilities:
Regulatory Compliance Oversight:
- Ensure that all call centre agents adhere to the requirements in FAIS and other regulatory
requirements by monitoring their daily activities, reviewing sales interactions, and
confirming that legal standards are met.
Competency Assessments:
- Development of Supervision Plans for each agent requiring supervision.
- Conduct monthly competency evaluations of agents, assessing their ability to comply with
FAIS requirements, demonstrating ethical sales practices, and identifying areas for
improvement.
Sales Activity Monitoring:
- Review and evaluate a sample of sales calls and transactions, ensuring compliance with
FAIS and preventing misrepresentation or mis-selling. Ensure that agents meet all legal
and ethical sales requirements.
Reporting and Feedback:
- Prepare detailed compliance reports for the KI, summarizing the results of your
assessments and feedback on agent performance. Provide actionable recommendations
for ongoing training and improvements.
Communication with Agents:
- Deliver clear and constructive feedback to agents, outlining areas for improvement and
reinforcing compliance standards. Set specific expectations for performance, ensuring
alignment with regulatory requirements.
Agent Development and Training:
- Work closely with agents to identify competency gaps and provide coaching to improve
performance. Assist in the development of agents so they can eventually transition from
supervision to independent operation.
Documentation and Record Keeping:
- Maintain accurate, up-to-date records of all assessments, evaluations, and feedback
sessions, ensuring proper documentation for compliance reviews and audits with
company compliance strategies and address any compliance concerns or issues.
Risk Mitigation:
- Identify potential compliance risks and proactively recommend corrective actions to
minimise legal exposure. Support the KI in addressing compliance issues and maintaining
the company’s reputation for legal and ethical conduct.
Technical Skills:
- Strong understanding of FAIS, compliance requirements, and other applicable financial
services regulations. - High level of proficiency in MS Office, particularly Excel and Word, to analyse data,
generate reports, and document compliance activities. - Skilled in reviewing sales processes to spot any compliance issues and suggest practical
improvements.
Soft Skills:
- Strong verbal and written communication skills to effectively provide feedback to Agents,
Team Leaders, Supervisors, and preparation of detailed compliance reports for the KI. - A meticulous approach to reviewing sales activities, identifying compliance risks, and
ensuring accuracy in reporting. - Commitment to upholding high standards of integrity and ethical conduct, especially
when dealing with sensitive compliance matters. - Demonstrated capacity for leading, mentoring, and coaching agents while ensuring
compliance with regulatory standards. - Ability to quickly adapt to evolving regulations, processes, and company requirements.
Experience:
- 3+ years of experience in the long-term insurance industry, with a focus on compliance,
supervision, or regulatory oversight.
- Call centre experience preferred but not required.
- Proven track record in assessing and monitoring sales performance, especially in relation
to compliance standards and regulatory requirements. - Experience providing coaching, feedback and performance improvement plans to help
agents align with compliance standards. - Ability to speak and understand multiple languages
Qualifications:
- Minimum NQF Level 5 Qualification (FSCA recognised)
- RE 1 / RE 5: Regulatory exams (Beneficial)
- FAIS-Specific Training, Additional FAIS or compliance certifications are highly
advantageous to demonstrate a strong grasp of relevant financial regulations.
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Job Description
- Recognised qualification in Hospitality Management or related field
- Minimum 2 years supervisory experience within a 5-star hotel or high-end restaurant
- Strong knowledge of restaurant operations and fine dining service
- Proficiency in MS Office and hotel operating systems including Opera PMS, Micros POS and EMS
- Excellent communication and interpersonal skills
- Good financial acumen
- Proactive, self-motivated and solution-oriented
- Ability to multitask in a fast-paced, pressurised environment
- Flexible availability including weekends, public holidays and evenings
- Supervise daily restaurant operations with a focus on service excellence and guest satisfaction
- Motivate and energise staff through presence on the floor, clear communication and leading by example
- Maintain consistency in food and beverage presentation, guest interaction and service delivery
- Assist with scheduling, training and performance evaluations in collaboration with the Restaurant Manager
- Handle guest feedback and challenging situations with professionalism and decisive action
- Assist with inventory, stock control and cost management
- Support daily audits, banking checks and administrative processes
- Proactively identify and act on areas needing attention across staffing, floor flow and guest concerns
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Job Description
The primary function of this role is to serve as a deputy for the Associate Manager of the kit operations team and provide leadership across the daily customer service delivery function of the department. Supervisors will be expected to lead by example and assist in the overall leadership of the team. This will include supervisory responsibility for up to 6 employees within the overall team. A key component of this role will also be to lead, coach and develop their direct team as well as importing and exporting best in class talent. Another key element of the role is ensuring the operation meets all regulatory and local continuous improvement requirements.
The Supervisor will manage and organize the daily workload and tasks, assisting in ensuring that processes are in place and being followed, opportunities are identified for improvement and then actioned upon, and that engagement is part of the day-to-day culture. This could also include supporting the team with specific tasks, reporting activity to the appropriate channels including the team leadership, Customer Service, Asset, Sales, Marketing, Commercial, and the recipients of the finished products shipped. The Supervisor will act as a point of escalation to help in the resolution of issues and training of new inspectors. This role will embrace teamwork and collaboration, quality performance standards, professionalism, and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers' contractual agreements.
Associate supervisors will be expected to assist in ensuring a "Best in Class" organization is created and maintained through identifying and assisting in the implementation of solutions to further develop, maintain and improve customer satisfaction, quality, cost reduction and optimized inventory.
**What you will do:**
+ Where needed, perform all Coordinator activities. (Please refer to key activities and responsibilities of Coordinator position)
+ Direct supervisory responsibility for up to 6 employees
+ Support the upper management team with recruitment of new subordinate team members into the department
+ May be required to maintain supplies of departmental consumables. This may include use or management of a Kanban system (lean methodology). May also support upper management with processing purchase orders in Enterprise Resource Program (or equivalent), monitoring stock and demand of disposable products (washing and packaging material) for operational areas.
+ Responsible for QMS documentation and QMS documentation re-alignment. This would also include driving any change management that stems from QMS re-alignments (training/ re-training).
+ Coordinate implementation of local process improvements including Just-do-It actions, Lean 6S, enhancements or local rollouts of South Africa/EEMEA process changes.
+ Coordinate all activities to ensure Regulatory Affairs Quality Assurance and Financial Reporting standards/ regulations are applied and followed. Includes quality risk assessment and mitigation actions. This may involve delegation of tasks to other team members.
+ Follow up and solve open tasks and cases assigned to the team through the Customer Relationship Management (CRM) system. Manage the closure of CRM tasks and cases; follow up with the other departments to provide feedback on the root causes of the customer complaints, if needed. Provide accurate, valid and complete information by using the right methods/tools.
+ Support the daily Managed Daily Improvements (MDI) process and daily/ weekly metric reviews (productivity, quality, etc.) for the department.
+ Communicate the daily operational plan needed to achieve best-in-class customer service to the team and other stakeholders. Highlight operational risks to stakeholders (including upper management) on a daily basis for follow-up/ risk mitigation.
**What you need :**
**Required:**
+ Matric
+ NQF 6
+ Professional Working Proficiency in English communication
+ Minimum of 2- 4 years as a Kitroom/logistics coordinator
+ Experience of working within a team.
+ Experience of working to tight deadlines.
+ Excellent communication skills
+ Can demonstrate a high level of problem-solving skills
+ Must be IT literate and efficient in an administrative environment. Well versed in Microsoft Office tools
+ Knowledge of Operations management processes & general logistics
+ Experience of the Medical Device, Pharmaceutical, healthcare or other regulated industry
+ Demonstrated competence building& inspecting across all Stryker active franchises (including kit brands with highest monthly customer demand) with low quality deviations recorded.
+ Must have active Stryker Learning Management System (SLMS) training signoffs and competence (including trainer sign-offs of On-Job-Trainings) for entire end-to-end Loan Kit inspection& build processes
+ Previous experience training others or "Train the trainer" course completion
**Preferred:**
+ Tertiary Education i.e. College or University
+ 3- 5years of kit build and kit inspection process experience gained within Stryker or equivalent industry.
+ Completion of Stryker Talent selection training course
+ Previous experience using Enterprise Resource Program systems (ERP) in similar role
+ Previous experience inspecting manufactured goods or assembling instrumentation gained from within a manufacturing/ logistics process.
+ Previous experience conducting dimensional and electrical inspection of sub-assemblies, final systems assemblies or instrumentation. Prior knowledge of interpreting prints and bill-of-materials lists in approving or rejecting in-process, final assemblies or instrumentation.
**Competencies & Behaviors**
This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined.
Ability to communicate and collaborate with multiple stakeholders across the business in a highly effective manner. Ability to work both independently and as part of a team on assignments. They must have the ability to work on their own initiative, prioritizing and organizing workloads. The role is a time-sensitive and fast paced customer focused operation which requires strong ability to manage competing priorities. Problem solving skills are also vital to this role. Good time keeping and adherence to break allowance.
The job works within well-defined procedures that may involve a variety of work routines. Flexibility in shift patterns may be required if needed.
This role requires demonstrated leadership and communication capabilities in line with Stryker Leadership expectations.
+ Customer oriented- Strong customer focus
+ Engagement- Drive self-engagement and other's team members' engagement
+ Delegator- Delegate tasks to other members of the team and ensure on time completion
+ Stakeholder Management- Manage expectations of multiple stakeholders
+ Decision Making/Judgement - Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately.
+ Relationship Builder/ collaborator - Builds and maintains relationships within the team and across the wider organisation.
+ Excellent communication skills.
+ Proactive - Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately.
+ Strong internal drive and motivation to make a difference and add value to an organisation.
+ Attention to Detail - being careful about detail and thorough in completing work tasks.
+ Dependability - being reliable, responsible, dependable, and fulfilling obligations.
+ Independence - developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
+ Initiative - a willingness to take on responsibilities and challenges.
+ Innovation - creativity and alternative thinking to develop new ideas for and answers to work-related problems.
+ Integrity - being honest and ethical. Promote and disseminate Compliance Culture within the Company (compliance and ethical behavior)
+ Demonstrates Stryker Leadership expectations of a Leader of People.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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Job Description
Key Responsibilities
Supervise and coordinate all daily dispatch activities.
Ensure orders are accurately picked, checked, and dispatched on time.
Monitor and manage stock movement and inventory control processes.
Ensure all dispatch documentation is completed accurately and timeously.
Lead, train, and develop the dispatch team to achieve operational targets.
Monitor staff productivity and manage performance effectively.
Investigate and resolve dispatch discrepancies and operational issues.
Ensure compliance with company policies, procedures, and health and safety standards.
Liaise with internal departments and external service providers to ensure efficient operations.
Maintain a clean, organised, and secure dispatch environment.
Prepare and submit operational reports as required.
Drive continuous improvement initiatives to enhance efficiency and service delivery.
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Job Description
YARD SUPERVISOR – Immediate Start
Salary: R10 000 – R15 000 Location: Gauteng
A busy industrial yard is seeking a hands?on, technically strong Yard Supervisor with experience in production environments using guillotines, bandsaws, and similar cutting equipment . You will manage 5–10 staff, enforce discipline, and ensure safe, efficient workflow.
Responsibilities
- Supervise daily yard operations (loading, offloading, sorting, cutting).
- Enforce discipline, punctuality, and productivity.
- Conduct toolbox talks and allocate tasks clearly.
- Plan ahead to avoid bottlenecks and ensure equipment/material readiness.
- Maintain strict safety and PPE compliance.
- Complete basic admin (job cards, checklists, reporting).
Requirements
- 3+ years’ supervisory experience in a yard/industrial/production environment .
- Technical background with hands?on experience using guillotines, bandsaws, or similar machinery .
- Strong leadership and ability to handle difficult staff confidently.
- Good planning, organisation, and communication skills.
- Basic computer literacy.
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Job Description
- Taking responsibility for all buildings and facilities management
- Conducting daily building and facility inspections.
- Plan co-ordinate and manage resources and operations as required.
- Manage and effective controlling of the cleaning operations.
- Conduct ad hoc duties.
- Supervise contractors working afterhours.
- Logging and reporting on all events and faults.
- Assist security operations across the property
- Assist and co-ordinate works with Facilities Manager and Security Manager to supervise security actions to insure maximum performance and compliance with all policies and procedures.
Qualifications
- Grade 12
- 2-4 years experience in Facilities and Asset Register
- Good understanding of building infrastructure.
- Ability to act in first line emergency response. Technical, Safety, Operational and environmental.
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Job Description
Salary: R 20 000 R 22 000 basic salary plus benefits
Location: Sandton, Johannesburg
Industry: Hospitality & Tourism
Minimum Requirements
- Grade 12 / Matric.
- Hospitality qualification will be advantageous.
- Minimum 23 years' experience in a supervisory role within a restaurant, hotel, or hospitality environment.
- Strong knowledge of food and beverage service standards.
- Experience working with restaurant POS systems.
- Excellent communication and interpersonal skills.
- Strong leadership and team coordination abilities.
- Ability to work shifts, weekends, and public holidays.
Key Responsibilities
Restaurant Operations
- Supervise daily restaurant operations and ensure efficient service delivery.
- Assist with opening and closing procedures.
- Ensure all restaurant areas are clean, organised, and fully prepared for service.
- Monitor food and beverage presentation and service quality.
- Ensure compliance with company policies, operational procedures, and health and safety regulations.
- Assist in managing reservations, seating arrangements, and guest flow.
- Lead and motivate front-of-house staff during shifts.
- Provide on-the-job training and coaching to team members.
- Ensure staff adhere to grooming, uniform, and service standards.
- Assist with shift planning and staff allocations.
- Monitor staff performance and provide feedback to the Restaurant Manager.
- Support the induction and onboarding of new employees.
- Deliver exceptional customer service and create a positive dining experience for guests.
- Handle guest queries, concerns, and complaints in a professional and timely manner.
- Ensure guest requests are addressed efficiently and courteously.
- Promote a guest-focused culture within the team.
- Assist with stock control and inventory management.
- Monitor stock levels and report shortages to management.
- Ensure accurate billing and cash handling procedures are followed.
- Complete daily operational reports as required.
- Assist with restaurant audits and compliance checks.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not receive feedback from us within two (2) weeks of submitting your application, please consider your application unsuccessful. We thank you for your interest in the position and wish you success in your future career endeavors.
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Job Description
Job Description:
Reconciling the payroll with General Ledger and Cash book by deadline
Ensuring that the payroll clerks process payroll function accurately and on time
Audit payroll information and take corrective action to ensure 100% accuracy
Build a competent and motivated payroll team
Processing EMP 201 & EMP 501
Process 3rd party payments
Skills and Qualifications:
Must have experience working on SAGE 300 (Non -negotiable)
Must have a Matric or Tertiary qualification
Must have at least 5 years experience in a similar role
Must have experience processing payrolls with a staff headcount larger than 1000 employees
Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.
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Job Description
This is an excellent opportunity for someone who enjoys mentoring staff, improving operational efficiencies and ensuring compliance with customs legislation.
Duties:
- Supervise and mentor a team of 7 Entry Clerks.
- Oversee customs clearances across imports and exports for all modes of transport.
- Monitor workflow and ensure shipments are allocated and processed within required turnaround times.
- Manage the customs dashboard, identify bottlenecks, and implement corrective action where necessary.
- Support the team with complex tariff classifications and customs-related queries.
- Ensure all customs documentation is complete, accurate, and compliant with legislative requirements.
- Maintain quality assurance standards and minimise entry errors.
- Coordinate weekend rosters and operational coverage as required.
- Build strong relationships with internal and external stakeholders while ensuring exceptional customer service.
- Drive continuous improvement in turnaround times, operational efficiency, and team performance.
Requirements:
- Minimum 3-5 years' supervisory experience within the customs department of a clearing and forwarding company (non-negotiable).
- Minimum 10 years' experience within the clearing and forwarding industry.
- Strong knowledge of customs legislation, imports, exports and all transport modes.
- Previous experience leading and developing a customs team.
- CargoWise experience is highly advantageous.
- Excellent communication, organisational and problem solving skills.
- Ability to work shifts and weekends when required by the business.
If you are a hands-on Customs Supervisor looking to join a company where you can make a real impact, we'd love to hear from you.
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Job Description
Supervise daily restaurant operations with a focus on service excellence and guest satisfaction
Foster a culture of continuous development, coaching, and accountability within the team
Motivate and energize staff through clear communication, presence on the floor, and leading by example
Build a positive team dynamic with humility and professionalism, able to unite individuals around shared goals
Maintain consistency in food and beverage presentation, guest interaction, and service delivery
Proactively identify and act on areas needing attention, from staffing and flow to guest concerns
Be flexible in scheduling and equally effective in managing breakfast, lunch, and dinner shifts
Collaborate closely with the kitchen and bar to ensure seamless coordination
Handle guest feedback and challenging situations with grace, professionalism, and decisive action
Ask for support when needed and take full ownership of tasks, outcomes, and any mistakes, turning them into learning opportunities
Monitor staffing levels, schedules, and productivity to meet both service demands and cost targets
Drive and support initiatives that increase revenue, efficiency, and guest retention
Ensure compliance with health, safety, and hygiene standards
Manage inventory, ordering, stock control, and cost management
Prepare reports and provide feedback on sales, team performance, and service metrics
Perform all related and required audits, daily banking checks, administration, cash handling processes and practices
Assist in the planning, coordination, and execution of food and beverage activities as required
Manage performance and the development of service teams, including scheduling, training, and performance evaluations in collaboration with the Restaurant Manager.
Facilitate disciplinary processes and practices as required
Ensure high standards of service quality and guest satisfaction in area of responsibility
Maintain compliance with health and safety regulations and ensure proper sanitation.
Address operational concerns and issues promptly and effectively.
Assist in monitoring inventory levels, minimizing waste, and optimizing stock control.
Requirements:
Recognized Qualification in Hospitality Management or related field.
Minimum of 2 years' experience in a management role within a 5 * star hotel environment or high earned restaurant and event setting
Well groomed, professional, and positive disposition
Strong leadership and experience in managing teams
Ability to manage conflict and challenging situations with respect and confidence
High attention to detail and consistency in food, drink, and service delivery
Strong problem solving and decision-making skills
Strong knowledge of restaurant operations and fine dining service
Proven ability to lead and inspire a team with confidence, clarity, and humility
A true passion for hospitality and an unwavering commitment to guest satisfaction
Proactive, self-motivated, and solution-oriented, with a strong sense of accountability
Effective, strong communication and interpersonal abilities.
Strong organizational, planning and time management skills
Confident and calm demeanour
Efficiency pertaining to area of responsibility
Excellent telephone and email etiquette
Good financial acumen
Ability to multitask and work within a fast paced pressurized and team orientated environment
Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as and when required
Proficiency in MS Office packages and hotel operating systems i.e. OPERA.PMS, MICROS POS, EMS
Be well versed in the English language essential
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