What Delivery Services Jobs are in Cape Town?

• 5+ years external sales and/or customer service experience within a similar industry
• Knowledge of the upholstery and foam industry would be advantageous
• Matric
• Valid drivers license essential
• Clear credit record required
• Proven track record in sales, telemarketing, and customer relationship management
• Self-motivated, proactive, and able to work independently while being a strong team player
• Strong time management and organisational skills
• Excellent relationship-building skills
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word

• Service and maintain the existing customer base in the Southern Suburbs and surrounding areas.
• Conduct regular customer visits and product presentations using samples.
• Ensure customer requirements are effectively managed and all leads are forwarded to Service Consultants for processing.
• Maintain and grow existing sales through excellent customer service and ongoing relationship management.
• Drive positive customer service outcomes, referral business, and customer retention.
• Increase customer spend by identifying opportunities to introduce new and alternative company products.
• Understand customer needs, purchasing patterns, and current spend to identify growth opportunities.
• Develop inactive customers into active accounts through regular visits, product presentations, and relationship building.
• Identify and source new business opportunities by prospecting potential customers in the area.
• Establish key decision-makers within prospective customer businesses and engage with them to understand their requirements.
• Build and maintain a potential customer database, ensuring all customer information is accurately captured on the central database.
• Complete and maintain all required administrative documentation, including customer visit reports, customer information forms, picking slips, and sample request forms.
• Ensure compliance with company policies and procedures while maintaining accurate and timely administration.
• Provide consistent reporting and meet deadlines for customer visits, documentation, and sales activities.

• Monday to Thursday: 8:30 to 17:00
• Friday: 8:30am to 16:00
• Saturday: 9:00am to 13:00 (Every Second Saturday)

ENVIRONMENT:

PROVIDE seamless customer service to the Institutions clients by ensuring professional, timeous and empathetic query resolution as the next Student Services Consultant wanted by a dynamic Online Learning Platform. You will represent the brand through empathetic communication, using omnichannel software, confirming or clarifying information, responding efficiently and effectively enquiries by explaining possible solutions and ensuring that students feel supported and valued. Applicants will need Matric/Grade 12 or equivalent with 1-3 years Call Centre experience with proficiency in CRM software, MS Office Suite and strong typing skills.

DUTIES:

Responsible for delivering an exceptional Customer Service by:

• Representing the brand through empathetic communication, using omnichannel software.
• Providing grammar, spelling and error-free communications.
• Adaptively utilising various channels in line with the departmental strategy, requirements, and guidelines.
• Responding efficiently and effectively enquiries by explaining possible solutions and ensuring that students feel supported and valued.
• Engaging in active listening with students, confirming or clarifying information and diffusing angry students, as needed.
• Building lasting relationships with students and other stakeholders based on trust and reliability.
• Utilising software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent, customer service.
• Taking part in training and other learning opportunities to keep abreast with the latest developments within the organisation.
• Adhering to all company policies and procedures.
• Updating existing customer information according to standard operating procedures
• Providing alternative solutions with an aim to retain customers.
• Alerting the team leader of consistent trends in query types i.e. increase in navigation type queries.
• Pro-actively engaging with team leaders and other stakeholders to identify potential campaigns to support the organisation’s goal of having well informed students.
• Interpret and identify potential brand damaging queries which could harm the business and to escalate this to management for resolution.
• Consistently living the values of the brand and business at all times.
• Performing any other duties as assigned by management.

REQUIREMENTS:

Qualifications -

• Minimum qualification of Matric or equivalent.
• Post-school Certificate or Diploma in Customer Service or Public Relations would be advantageous.

Experience/Skills –

• 1-3 Years of experience in a Call Centre environment.
• Track record as a high-performing individual in a Call Centre.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• High level proficiency in Microsoft Office product suite.
• Proficiency in relevant customer service software applications and digital platforms
• Excellent data capturing and typing skills.
• Sound understanding of business processes that directly impact on student engagements.
• Knowledge of all customer engagement channels.
• Knowledge of student service practices and principles.
• Superior written communication skills.
• Ability to handle stressful situation appropriately.
• Follow communication procedures, guidelines, and policies.
• Ability to learn, retain and apply large amounts of information.
• Able to understand new digital communication platforms.
• Understanding and applying business rules where applicable
• Strong customer service skills and ability to work with people from diverse backgrounds.
• Personal Values: People and Team orientation, Ability to take Ownership, Attention to detail, Active listener.
• Team player.
• Work independently.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Strong time management and decision-making skills
• Adaptability and accountability.

Advantageous -

• Proficiency in dealing with customers through social media platforms.
• The ability to communicate in at least one South African language.

ATTRIBUTES:

Interpersonal Relationships -

• Building Organizational Relationships.
• Inspiring Trust.
• Team Commitment.
• Self-confident Integrity.

Thinking -

• Visionary Thinking.
• Practical Creativity / Innovative.
• Making Seasoned Judgements.

Self-Management / Motivation -

• Adaptability.

Communication –

• Effective Verbal & Written Communication.
• Active Listening.

• Dependable Wi-Fi network and back-up power in case of electricity outages
• Completed SAIPA articles or equivalent professional articles (SAICA, CIMA or similar)
• Relevant Accounting qualification
• Sound understanding of accounting principles, tax legislation and financial reporting
• Experience preparing annual financial statements, management accounts and tax returns
• Knowledge of accounting software such as Xero, CaseWare, QuickBooks or similar
• Strong analytical skills with exceptional attention to detail
• Excellent communication and client relationship skills
• Professional, organised and able to work independently and as part of a team

• Prepare annual financial statements and management accounts
• Complete tax returns for individuals, companies and trusts
• Perform VAT, PAYE and other statutory submissions
• Assist with monthly accounting and bookkeeping functions
• Liaise with clients and provide professional accounting and tax support
• Ensure compliance with relevant legislation and reporting deadlines
• Complete timesheets to allocate work hours to clients

Senior Customer Success Manager (Wine & Hospitality Sector) - Somerset West, Cape Town Salary R40,000 Gross per month (Dependent on Experience) (Hybrid: 3 Days Office / 2 Days Remote)

About the Opportunity
Are you an expert relationship builder who loves a tight process just as much as a great bottle of wine or a world-class hospitality experience?

Our client is a fast-growing, premium pan-African beverage and technology business dedicated to connecting independent beverage producers with the hospitality trade across 25 African countries. They are looking for a hands-on, high-energy Senior Customer Success Manager to lead, scale, and elevate how their B2B partnersranging from luxury lodges and hotels to top restaurantsexperience their brand.

This isn't a passive, "oversight-only" role. You will be equal parts master relationship manager, campaign marketer, and operational coordinator.

What You'll Do

Own the Success Function: Establish and run a consistent success rhythm across multiple African markets, handling onboarding, renewals, and escalations.
Manage Key Accounts: Personally manage a high-value portfolio of hospitality and trade partners, driving adoption, retention, and growth.
Drive Campaigns & Creative: Plan, build, and run trade activations, loyalty programs, and email marketing campaigns using software like Mailchimp or HubSpot.
Coordinate the Team: Align and mentor a distributed team of account managers across various territories, modelling the gold standard of customer success.
What We Are Looking For

The Right Industry DNA: Strong preference will be given to candidates with a solid background in hospitality, wine/spirits, tourism, or FMCG. A recognized wine/spirits qualification is a massive plus.
Proven Track Record: Solid experience in a commercial customer success or senior account management role.
Full-Stack Execution: You must be highly organized, comfortable with data/analytics platforms, and hands-on enough to write campaign copy and design polished creative assets yourself.
Logistics: Fluent in English, based in or near Somerset West, and excited about regular travel across African markets.