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Operations Manager: Customer Service Department

Manage national customer experience and cargo operations for an air cargo specialist. Johannesburg, Aviation and Logistics Industry, 8-5, R Ctc Provident Fund, Medical Insurance.

About Our Client

Our client is an air cargo specialist operating under the motto every kilo counts. The company focuses on domestic operations, cargo acceptance, handling, carriage, and pet lounge services. They are committed to the Employment Equity Act and focus on sustainable, cost-effective operations while maintaining strict aviation security and safety standards.

The Role:

Operations Manager, Customer Service Department. The main purpose of this job is to manage and oversee the national customer experience, domestic operations, and the pet lounge. This role exists to drive customer experience, customer satisfaction, and cost-effective, sustainable operations in accordance with established policies, procedures, budget, and strategy.

Key Responsibilities

• Oversee daily domestic operations, customer service representatives, and manpower planning to ensure maximum resource utilization, utilizing a minimum of 3 to 5 years of Operational experience.

• Develop and implement strategies to improve customer relationships, dedication, satisfaction, and resolve complaints within agreed timelines.

• Maintain and enhance connections with internal and external stakeholders while monitoring the validity of existing Service Level Agreements through monthly meetings.

• Compile weekly audit reports of the Winfreight system, report monthly to the Executive Committee on operational performance, and record all incidents on the discrepancy management and IQSMS systems.

• Oversee, implement, and manage compliance of training, policies, and procedures for adherence to the Basic Conditions of Employment Act.

• Manage the billing team to ensure accurate daily waybills, manage client claims, and facilitate daily meetings to discuss operational discrepancies with station managers.

• Conduct audits and regulatory safety audits to maintain compliance within the cargo network and ensure the workplace is in line with health, safety, and environment requirements.

• Plan the annual budget, manage continuous expenditure to minimize variances, implement a customer retention strategy, and oversee asset planning and vehicle maintenance.

About You

• Minimum 3 to 5 years of Operational experience in cargo acceptance, handling, and carriage at an international airport, including 3 years in a management position in cargo and logistic operations.

• Diploma in business management or Administration (NQF Level 7).

• Drivers licence Code 10 with own transport and ability to travel nationally.

• Functional training or knowledge in Winfreight Operations and Finance, Time and Attendance system, Norming, Training portal (IVS), and IQSMS.

• Regulated training certificates in Dangerous Goods Category 6, Human Factors, Live Animal Regulations, Aviation Security level 3, and Safety Management Systems.

• Knowledge of the Basic Conditions of Employment Act (BCEA), Industrial Relations Act (IRA), and Employment Equity Act (EEA), with experience dealing with HR and IR related issues.

• Ability and willingness to work extended hours on own initiative and/or request.

• Leadership, quality assurance, customer service orientation, problem solving, lateral thinking, innovative, and collaborative skills.

• Previous customer service experience is an advantage.

Registered Nurse – Emergency Unit (Trauma Qualified) | Middelburg, Mpumalanga | Permanent

Are you passionate about delivering exceptional emergency care when every second counts? Join a leading private healthcare provider where your expertise will make a meaningful difference in the lives of patients every day.

An exciting opportunity exists for a Registered Nurse with emergency nursing experience to join a high-performing Emergency Unit. This role is ideal for a compassionate and clinically skilled professional who thrives in a fast-paced trauma environment and is committed to delivering evidence-based patient care.

Working as part of a multidisciplinary team, you will provide and coordinate high-quality nursing care while ensuring compliance with clinical standards, patient safety protocols and healthcare legislation. You will contribute to positive patient outcomes, support operational excellence and help maintain the highest standards of emergency care.

Our client is one of South Africa's leading private healthcare providers, renowned for clinical excellence, continuous professional development and a patient-centred approach to care. They are committed to investing in their people while delivering outstanding healthcare services across the country.

What You'll Do

• Deliver evidence-based nursing care within the Emergency Unit.

• Assess, monitor and manage emergency and trauma patients.

• Collaborate effectively with multidisciplinary healthcare teams.

• Ensure compliance with infection prevention and patient safety protocols.

• Promote quality clinical outcomes and positive patient experiences.

• Manage the effective utilisation of clinical resources.

• Maintain accurate patient records and clinical documentation.

• Assist with stock control and appropriate utilisation of medical consumables.

• Support quality improvement initiatives and clinical governance.

• Contribute to a positive, collaborative working environment.

What You'll Bring

• Registration with the South African Nursing Council (SANC) as a Registered Nurse.

• Postgraduate Diploma or Degree in Emergency Nursing (required for Shift Leaders).

• Compliance with the SANC Scope of Practice and relevant healthcare legislation.

• Minimum 1 year's post-qualification experience in an Emergency Unit.

• Current Basic Life Support (BLS) certification.

• Advanced Cardiac Life Support (ACLS) certification will be advantageous.

• Strong clinical assessment and critical thinking skills.

• Excellent communication and interpersonal abilities.

• Ability to work effectively in a high-pressure emergency environment.

• Sound knowledge of emergency nursing practices, anatomy, pathophysiology and patient safety principles.

What's in It for You

• Join one of South Africa's most respected private healthcare organisations.

• Ongoing professional development and continuous learning opportunities.

• Supportive multidisciplinary team environment.

• Opportunity to make a meaningful impact on patient outcomes.

• Long-term career growth within a leading healthcare group.

What Success Looks Like

• Delivery of exceptional, evidence-based patient care.

• Positive patient safety and clinical quality outcomes.

• Effective collaboration within the multidisciplinary team.

• Efficient resource utilisation and clinical compliance.

• Consistent adherence to healthcare standards and company policies.

• Meaningful contribution to a culture of excellence and continuous improvement.

We are looking for a skilled, hands-on, and reliable Handyman to join our Construction Department. The ideal candidate will have strong maintenance and repair experience across residential, commercial, or farm environments and must be comfortable working in a fast-paced, physically demanding environment.

Minimum Requirements

• Matric (Grade 12)
• Trade certification in plumbing, basic electrical, carpentry, or related trade will be advantageous
• Minimum 5 years’ experience as a Handyman or Maintenance Worker
• Strong experience in:
  • Plumbing
  • Basic electrical work
  • Carpentry
  • Painting
  • Tiling
  • General building repairs and maintenance
• Comfortable working at heights and using ladders
• Good fault-finding and problem-solving skills
• Fluent in English and Afrikaans
• Able to work under pressure and meet deadlines
• Willing to work weekends, public holidays, and overtime when required
• Good health and physically fit
• Strong safety awareness
• Reliable, dependable, and detail-oriented
• Own reliable vehicle and valid driver’s licence
• Willing to travel to other company sites

Key Responsibilities

• Perform general repairs, maintenance, and installation work on buildings, equipment, and machinery
• Conduct inspections and fault-finding to identify maintenance issues
• Carry out plumbing maintenance and repairs
• Perform preventative and corrective maintenance tasks
• Ensure all maintenance work is completed safely and efficiently
• Maintain tools, equipment, and work areas in good condition
• Assist with general construction and maintenance projects as required

Skills & Competencies

• Strong technical and practical skills
• Excellent communication skills
• Good time-management abilities
• Ability to work independently and within a team
• High attention to detail
• Strong work ethic and willingness to assist where needed

This role is responsible for managing the Foods Department to maximise sales performance, achieve departmental budgets and targets, maintain operational excellence and deliver exceptional customer service. The successful candidate will lead, develop and motivate a Foods team while ensuring effective stock management, promotional execution and adherence to store standards.

The ideal candidate will have strong leadership experience within a Foods/Retail environment, a commercial mindset and the ability to drive results in a fast-paced store environment.

Please note: Suitable candidates must reside near Midrand and have their own reliable vehicle.

Duties & Responsibilities

• Manage and drive departmental sales in line with budgets and targets.
• Ensure exceptional customer service is delivered to both internal and external customers.
• Lead, coach, develop and motivate the Foods Department team.
• Recruit, select and manage employees to meet departmental competency requirements.
• Ensure accurate and timely completion of daily Foods Department processes.
• Maintain operational standards and ensure compliance with company procedures.
• Manage stock levels, replenishment and availability of products.
• Implement and monitor departmental activities to achieve business objectives.
• Maximise sales opportunities through promotions and special events.
• Ensure shopkeeping disciplines and store standards are consistently maintained.
• Identify opportunities to minimise shrinkage and improve profitability.
• Participate in general store operational duties and support overall store goals.
• Drive the successful implementation of new initiatives and projects.

Desired Experience & Qualification

• Grade 12 (Matric) or equivalent NQF qualification.
• 3 years management experience in FMCG retail
• Foods Department experience required.
• Strong understanding of stock management and retail operations.
• Computer literacy required.
• Valid drivers licence and own reliable vehicle essential.
• Must reside in Midrand.

Key Competencies

• Department management and leadership
• Sales and target achievement
• Customer service excellence
• Stock management
• Team leadership and development
• Recruitment and talent development
• Planning and organising
• Decision-making and problem-solving
• Attention to detail
• Commercial and merchant mindset
• Ability to work under pressure
• Strong communication and influencing skills
• Accountability and ownership

Job Description Duties and Responsibilities:

Business processes

• Activities planned and co-ordinated
• Resources planning
• Staff training
• Quotations and operation reports in place
• Monthly reporting
• Develop processes to sustain Key Client SLA's.
• Assess scope of work and do costings
• Ensure client satisfaction to get project sign-off and repeat business

• Manage overall department safety
• Liaison with clients on key matters/incidents
• Submission of safety documents to suit client requirements
• Keep safety training certificates of team valid
• Keep safety file updated
• Conduct risk assessments and draw up method statements when required

• Plan resources
• Plan logistics
• Train team members and brief them on project requirements.
• Liaise with client on project progress & outcome
• Communicate with head office and do reports

• Staff requirement planning
• Staff development
• Update staff on work progress
• Track staff attendance and work hours
• Do weekly equipment inspections
• Maintenance of equipment

• Commercial qualification (minumum 3 year technical or commercial degree or diploma)
• At least 10 years in a management position
• Demonstrated ability to manage large teams and demonstrated ability of client management
• Must have a thorough understanding of financial controls and budgeting
• Technical insight and hands-on experience
• Experience in various industries

The successful candidate will be responsible for managing all aspects of the Foods Department, including achieving sales targets, managing stock performance, maintaining operational standards and leading a high-performing team.

This position requires a hands-on leader with strong Foods retail experience, excellent organisational skills and the ability to deliver outstanding customer experiences while driving departmental profitability.

Please note: Suitable candidates must reside near Centurion and have their own reliable vehicle

Duties & Responsibilities

• Achieve departmental sales targets and manage performance against budget.
• Deliver excellent customer service and ensure customer satisfaction.
• Manage, motivate and develop the Foods Department team.
• Ensure effective recruitment, onboarding and talent development.
• Maintain accurate completion of daily operational processes.
• Monitor stock availability, replenishment and inventory management.
• Ensure compliance with store operational standards.
• Execute promotions and special events to maximise sales opportunities.
• Identify opportunities to improve departmental performance.
• Manage shrinkage and implement controls to reduce losses.
• Support store objectives through effective collaboration with other departments.
• Participate in store operational activities and improvement initiatives.

Desired Experience & Qualification

• Grade 12 (Matric) or equivalent NQF qualification.
• 3 years management experience in FMCG retail
• Foods Department experience required.
• Strong understanding of stock management and retail operations.
• Computer literacy required.
• Valid drivers licence and own reliable vehicle essential.
• Must reside in Centurion.

Key Competencies

• Foods retail operations
• Team leadership
• Sales performance management
• Customer focus
• Stock control and availability management
• Staff development and coaching
• Planning and organising
• Decision-making ability
• Attention to detail
• Ability to influence and motivate others
• Resilience and ability to handle pressure
• Commercial awareness

This role is responsible for managing the Foods Department to maximise sales performance, achieve departmental budgets and targets, maintain operational excellence and deliver exceptional customer service. The successful candidate will lead, develop and motivate a Foods team while ensuring effective stock management, promotional execution and adherence to store standards.

The ideal candidate will have strong leadership experience within a Foods/Retail environment, a commercial mindset and the ability to drive results in a fast-paced store environment.

Please note: Suitable candidates must reside near Tembisa and have their own reliable vehicle.

Duties & Responsibilities

• Manage and drive departmental sales in line with budgets and targets.
• Ensure exceptional customer service standards are consistently achieved.
• Lead, coach and develop the Foods Department team.
• Recruit, select and manage employees according to business requirements.
• Ensure daily Foods operational processes are completed accurately and timeously.
• Maintain department standards, stock availability and shopkeeping disciplines.
• Manage stock control, replenishment and minimise stock losses.
• Drive promotions, special events and initiatives to maximise sales.
• Monitor departmental performance and implement improvement plans.
• Support achievement of store objectives through effective teamwork.
• Participate in general store operational responsibilities.
• Ensure shrinkage is effectively controlled and managed.

Desired Experience & Qualification

• Grade 12 (Matric) or equivalent NQF qualification.
• 3 years management experience in FMCG retail
• Foods Department experience required.
• Strong understanding of stock management and retail operations.
• Computer literacy required.
• Valid drivers licence and own reliable vehicle essential.
• Must reside in Tembisa.

Key Competencies

• Foods retail operations
• Team leadership
• Sales performance management
• Customer focus
• Stock control and availability management
• Staff development and coaching
• Planning and organising
• Decision-making ability
• Attention to detail
• Ability to influence and motivate others
• Resilience and ability to handle pressure

Commercial awareness

• College Graduate of Animal Husbandry or Veterinary Medicine
• At least 10 years work experience in a Breeder or Grand Parent farm performing managerial duties
• High level of initiative and be a self-starter
• Strong analytical skills
• Good interpersonal and verbal/written communication
• Excellent organisational and time management skills
• Good computer skills as this position requires working with Excel spreadsheets and data within several other computer applications.
• Physical requirements: walking and standing for long periods of Occasionally lift and or move up to 20kg.