What Customer Service Experience Jobs are in South Africa?

• Matric, with experience within the debt review or broader financial services industry
• Previous experience in a customer service, client support, or debt review administration role
• Excellent verbal and written communication skills with a professional telephone manner
• Strong problem-solving abilities with the capacity to manage multiple client enquiries
• A compassionate, organised, and service-driven approach with excellent attention to detail

• Serve as the primary point of contact for clients, providing support throughout the debt review process
• Respond to client enquiries, resolve concerns, and provide accurate updates on application progress
• Liaise with internal departments, credit providers, and external stakeholders to ensure efficient case management
• Maintain accurate client records while ensuring compliance with industry regulations and company procedures
• Deliver exceptional customer service by building strong relationships and ensuring a positive client experience

• Must have experience with exports and imports
• Experience with Navis and the port
• Must have experience with containers
• Must be able to work long hours and under pressure
• Must be able to work in a team

• Communicating to existing clients on a daily base to secure new shipments/Deliveries
• Sales Reporting on daily base to management
• Daily Planning of Shipments/Deliveries, ensuring planning are action in accordance with company policies
• Follow up on daily deliveries ensuring clients are keep informed at all times of progress and delays
• Closing off flies/deliveries

Are you ready to join the world's premier MarTech solution?

⭐⭐⭐ WE ARE HIRING A CUSTOMER SERVICE AGENT⭐⭐⭐

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

Job Summary

To provide a professional customer support service and ensure that all customer queries relating to TLC campaigns are dealt with efficiently and to the satisfaction of the customer and our clients.

PLEASE NOTE THIS IS A FIXED TERM CONTRACT

Key Responsibilities

• Understand the campaign terms and mechanics and ensure these are adhered to when speaking to customers
• To answer all incoming calls promptly and resolve any customer queries promptly
• To advise customers of products and offer availability and keep them informed on the progress of their booking
• To make outbound calls to suppliers and make customer bookings
• Liaise with other departments as necessary, including product development, client services and sales for campaign updates
• Liaise with agents and partners
• Ensure all necessary reports are accurate and kept up to date
• Estimate costs, for example mail shots and handling fees, for campaigns
• Read spell-check and review presentation of all documents before sending
• Accurate data capturing
• Log and document all incoming and outgoing mail
• Ensure all campaigns are within the service line agreement
• Keep records of all customer details and ensure the are always up to date and compliant with Data Protection Regulations
• Understand the terms and conditions of each active TLC campaign and ensure there are adhered to when speaking with customers
• Work across other customer service functions and understand the activities involved in each area

Skills and Qualifications

Excellent communication and interpersonal skills, organised and able to multitask, good attention to detail

A-level educated or equivalent.

CUSTOMER SERVICE

Experience of working in a call centre and sales-led environment. Ensures all customer queries are dealt with promptly and in a professional manner and to the satisfaction of the customer. Understands campaigns enabling customers’ questions can be answered immediately.

COMMUNICATION

Successfully handles customers’ queries through clear telephone communication. Recognises when information must be communicated to other teams, including product development, client services and other members. Is professional in all types of communication both inside and outside of the company and upholds the reputation of TLC at all times.

ORGANISATION

Plans personal workload and organises tasks but also able to deal with unplanned events of customer queries. Can successfully handle more than one campaign at any one time and ensures that customers are satisfied.

ADMINISTRATION AND REPORTING

Organises work effectively to ensure that information is kept up to date at all times and that reports and records are must be accurate.

Personal Attributes

• Self motivated, keen to learn, enthusiastic and has a positive attitude to work
• Quick thinker and enjoys solving problems
• Proactive and always willing to offer new suggestions and ideas
• Professional at all times
• Team player
• Comfortable with change and unpredictability

Our client is seeking an enthusiastic and dedicated Customer Service Representative to join their thriving team based in Tembisa, Gauteng . This role is essential for delivering outstanding support to our client's diverse customer base, handling inquiries, and ensuring a seamless customer experience. The ideal candidate will be a natural communicator, empathetic, and possess a keen ability to resolve issues efficiently. This position requires a hands-on approach, with the successful candidate expected to be present at the office to foster strong team collaboration and provide direct, in-person customer assistance. You will be a key point of contact, representing the company's commitment to customer satisfaction.

• Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Process customer orders, forms, applications, and requests.
• Investigate and resolve customer complaints, escalating complex issues to the appropriate department.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate customer needs and concerns to management.
• Follow communication procedures, guidelines, and policies.
• Assist with administrative tasks related to customer service operations.
• Contribute to team efforts by accomplishing related results as needed.
• Ensure customer satisfaction by providing timely and effective solutions.

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications, including email and word processing.
• Ability to work effectively in a fast-paced, team-oriented environment.
• A positive attitude and a genuine desire to help customers.
• Must be reliable and punctual for shifts at our Tembisa, Gauteng office.
• Ability to handle stressful situations with patience and professionalism.
• High school diploma or equivalent required.

This role offers a competitive annual salary and a supportive work environment. Employees are eligible for performance-based bonuses and opportunities for skill development. Our client provides a structured training program to ensure you are well-equipped for success. You will be part of a friendly team dedicated to achieving common goals. The office location in Tembisa, Gauteng is easily accessible. This position offers standard working hours, allowing for a predictable schedule. Gain valuable experience in customer relations and contribute to a respected company's success.

Our client, a prominent retail group, is seeking an efficient and customer-oriented Customer Service Officer to join their team. This role offers the flexibility of being fully remote, allowing you to provide excellent support from anywhere within South Africa . You will be responsible for managing customer inquiries, resolving issues, and ensuring a positive experience across all touchpoints. The ideal candidate is a clear communicator, possesses strong problem-solving skills, and is committed to upholding the company's reputation for outstanding service. This position requires self-discipline and the ability to work autonomously in a remote setting.

• Respond to customer inquiries via phone, email, and other digital channels in a timely and professional manner.
• Provide information about products, services, promotions, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Investigate and resolve customer complaints and issues, escalating when necessary.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Identify and report recurring customer issues or feedback to management.
• Assist in training new customer service representatives on company procedures and best practices.
• Contribute to achieving team goals related to customer satisfaction and service efficiency.
• Follow communication protocols and ensure brand consistency in all customer interactions.
• Proactively seek opportunities to enhance the customer experience.

• Previous experience in a customer service or call center environment is required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to empathize with customers.
• Proficiency in using CRM software and customer service tools.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.
• Self-motivated and able to work independently in a remote setting with minimal supervision.
• Reliable internet connection and a suitable home office environment.
• High school diploma or equivalent; further qualifications are a plus.
• Must be legally eligible to work in South Africa .

This fully remote position offers a competitive salary and the significant advantage of working from home, providing flexibility and eliminating commute time. Our client offers opportunities for professional development and training to enhance your customer service skills. You will be part of a supportive virtual team and contribute to a reputable company known for its customer focus. This role provides a solid foundation for a career in customer service management. Our client is committed to providing the necessary tools and support for remote employees to succeed. Opportunities for advancement within the remote support structure are available.

• Greet customers warmly and provide assistance with product inquiries and locating items.
• Handle customer complaints and issues efficiently and professionally, seeking satisfactory resolutions.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Provide information on store promotions, loyalty programs, and company policies.
• Assist with stock replenishment, merchandising, and maintaining store cleanliness.
• Answer customer phone calls and direct them to the appropriate department or individual.
• Gather customer feedback to help improve services and product offerings.
• Adhere to all operational procedures and safety guidelines.
• Collaborate with team members to achieve store goals and maintain a positive work environment.

• Previous experience in customer service, retail, or a related field is advantageous but not required.
• Excellent verbal communication and interpersonal skills.
• A friendly, approachable, and positive attitude.
• Basic math skills for handling transactions.
• Ability to stand for extended periods and lift moderate weight.
• Strong willingness to learn and follow instructions.
• Team player with a commitment to providing excellent service.
• Must be able to work in **Nelspruit, Mpumalanga**.
• High school diploma or equivalent.

• Competitive hourly wage with potential for overtime.
• Comprehensive on-the-job training provided.
• Employee discount on merchandise.
• Opportunities for advancement within the retail sector.
• Positive and supportive team culture.
• Consistent work schedule.

• Handle customer inquiries via phone, email, and online chat regarding accounts, services, and products.
• Provide accurate information about financial products, transaction processes, and company policies.
• Assist customers in resolving issues related to their accounts, including balance inquiries, transaction disputes, and service access.
• Process customer requests such as account updates, service activations, and deactivations.
• Identify customer needs and recommend appropriate products or services.
• Escalate complex issues to specialized departments or management when necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
• Adhere strictly to regulatory compliance and company security protocols.
• Contribute to team goals by achieving performance targets for customer satisfaction and resolution times.
• Proactively identify opportunities to enhance the customer experience.
• Follow communication scripts and guidelines while ensuring a personalized interaction.

• High school diploma or equivalent qualification required; a tertiary qualification in a relevant field is advantageous.
• Previous experience in a customer service or client support role, preferably in the financial services industry.
• Excellent communication and interpersonal skills, with the ability to articulate information clearly.
• Strong listening skills and empathy towards customer concerns.
• Proficiency in using computer systems, including MS Office and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong problem-solving capabilities.
• Familiarity with the Mossel Bay, Western Cape area is a plus, though the role is remote.
• Must possess a reliable internet connection and a suitable home office environment for remote work.
• A proactive and positive attitude towards customer service.
• Understanding of financial products and services is desirable.

• Competitive salary package.
• Comprehensive training program and ongoing professional development.
• Opportunity to work remotely from Mossel Bay, Western Cape .
• Contribution to a reputable and stable financial institution.
• Paid annual leave and sick leave.
• Medical aid benefits.
• Pension fund contributions.
• Potential for career advancement within the company.
• Supportive team environment and experienced management.
• Access to modern digital tools and platforms.