What Clerical Support Jobs are in Cape Town?
Showing 1 Clerical Support jobs in Cape Town
Job Description
Key Responsibilities 1. Retail Store Management
- Support the creation and execution of strategic plans that enhance store performance and operational effectiveness.
- Identify current and future customer needs through strong relationship-building and customer engagement.
- Ensure product and service availability by managing stock levels, approving supplier contracts, and overseeing inventory processes.
- Develop and implement pricing policies, promotional activities, and merchandising strategies aligned with sales and market trends.
- Analyse operating and financial reports to drive profitability and inform marketing and operational decisions.
- Maintain store safety, security systems, and a clean working environment for staff and customers.
- Ensure full compliance with legal and operational standards to uphold the stores reputation.
- Oversee daily store operations, including employee scheduling, task allocation, and follow-ups.
- Operate within internal controls, policies, and procedures to maintain the integrity of store operations.
- Identify, record, and monitor risks within the store environment; maintain the risk register and escalate concerns when required.
- Ensure compliance with all regulatory and policy frameworks to prevent wasteful or irregular expenditure.
- Promote a safe working environment by enforcing Health, Safety, and Environmental standards.
- Maintain accurate documentation and records in line with compliance requirements.
- Build and maintain strong working relationships with internal and external customers to ensure high service standards.
- Represent the store at meetings and engagements with key stakeholders.
- Address and resolve customer and operational issues promptly and professionally.
- Uphold service-level agreements and ensure the store complies with relevant legislation and customer expectations.
- Ensure all employees have performance agreements in place.
- Conduct regular performance reviews and monitor progress against objectives.
- Work with HR to identify development needs, training opportunities, and career progression plans.
- Provide ongoing coaching and support to staff while addressing employee relations issues promptly and fairly.
- Contribute to the preparation and execution of store budgets.
- Promote the responsible, efficient, and transparent use of financial and operational resources.
- Monitor expenditure against budget, report variances, and ensure costs remain within approved limits.
- Identify and implement cost-saving opportunities, ensuring waste reduction and operational efficiency.
- Diploma in Business Administration, Sales, or Marketing (NQF 6)
- 5 years experience in Retail Sales or Marketing
- Up to 3 years in a supervisory or team-lead role
- Proficient in MS Office Suite and relevant retail or business systems
- Strong understanding of retail operations, stock control, and customer service standards
- Proactive and action-oriented
- Strong problem-solving and analytical skills
- Flexible and adaptable
- Excellent planning and organising abilities
- Effective supervisory and leadership skills
- Customer-focused and resilient
- Strong communication skills
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