What Hospitality Groups Jobs are in South Africa?

Our client, a prestigious hospitality group with multiple properties across the Eastern Cape , is seeking a highly experienced and strategic Head of Cleaning Operations based in East London . This senior leadership role is responsible for defining and implementing the highest standards of cleanliness, hygiene, and guest satisfaction across all hotel and resort properties. The ideal candidate will have a proven track record in managing large-scale cleaning operations within the luxury hospitality sector. You will lead a team of regional cleaning managers and supervisors, develop innovative operational strategies, ensure strict adherence to health and safety regulations, and manage budgets effectively. This is a pivotal opportunity to shape the cleaning standards of a renowned hospitality brand and ensure an exceptional guest experience in the Eastern Cape . We are looking for a visionary leader passionate about service excellence and operational efficiency in a demanding industry.

• Oversee and direct all cleaning and housekeeping operations across the group's properties.
• Develop and implement group-wide cleaning standards, policies, and procedures.
• Manage and mentor a team of regional cleaning managers and supervisors, fostering a culture of excellence.
• Ensure consistent delivery of exceptional cleanliness and hygiene in all guest rooms, public areas, and back-of-house operations.
• Develop and manage annual operating budgets for the cleaning department, ensuring cost-effectiveness and resource optimization.
• Conduct regular site visits and audits to monitor service quality and compliance with brand standards.
• Implement and enforce stringent health, safety, and environmental protocols.
• Source and manage contracts with external cleaning service providers and suppliers.
• Identify and implement new technologies and innovative cleaning methods to enhance efficiency and guest satisfaction.
• Collaborate with other department heads (e.g., Operations, HR) to ensure seamless integration of cleaning services.

• Minimum of 10 years of progressive experience in cleaning and housekeeping management within the luxury hospitality industry, with at least 5 years in a senior leadership role overseeing multiple properties.
• In-depth knowledge of hotel operations, cleaning science, hygiene standards, and infection control.
• Proven ability to develop and implement operational strategies that drive efficiency and profitability.
• Strong financial acumen with experience in budget management and cost control.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and develop diverse teams.
• Proficiency in hotel management software and relevant operational tools.
• A relevant tertiary qualification in Hospitality Management or a related field is essential.
• Must be based in or willing to relocate to East London , with significant travel across the Eastern Cape .
• A proactive, results-oriented approach with a passion for guest service.

Our client offers an attractive executive salary, performance-based bonuses, executive medical aid, and retirement plan. Relocation assistance may be provided. Opportunities for international exposure and career advancement within a leading hospitality group are significant. We provide a dynamic and supportive work environment that encourages innovation and professional development. Become part of a renowned brand dedicated to delivering unparalleled guest experiences and fostering employee success in East London .

• Proven experience in an F&B supervisory or senior service role within a luxury lodge, hotel, or fine dining environment
• Strong guest service skills with a warm, professional, and personalised approach
• Ability to supervise, motivate, and develop a team of waiters, bartenders, and service assistants
• Solid knowledge of five-star food and beverage service standards and dining etiquette
• Strong understanding of HACCP, food safety, hygiene, and safe food handling practices
• Experience with stock control, requisitions, breakage and wastage monitoring
• Excellent communication, organisational, and time-management skills
• Cultural awareness and emotional intelligence with the ability to work in a diverse team environment
• Flexible and willing to work shift hours including early mornings, evenings, weekends, and public holidays
• Comfortable living and working in a remote bush environment

• Deliver personalised, five-star dining experiences across all meal periods including restaurant, bar, boma dinners, bush dinners, in-room dining, and safari meals
• Maintain a visible presence during service to ensure standards are consistently met at all times
• Supervise waiters, bartenders, hosts, and service assistants on shift, ensuring correct grooming, uniform standards, and professional conduct
• Coordinate closely with the kitchen, front office, and safari teams to ensure seamless service delivery
• Conduct pre-service briefings and post-service debriefs with the service team
• Engage with guests to ensure satisfaction, manage dietary requirements, and handle feedback professionally and discreetly
• Assist with onboarding, training, and ongoing coaching of F&B staff
• Support performance management and address minor disciplinary matters in line with company policy
• Assist with stock control, requisitions, stock rotation, and the monitoring of breakages and wastage
• Ensure full compliance with HACCP, food safety, and hygiene standards across all F&B service areas
• Assist with daily reports, service checklists, handovers, and operational reporting